After solid 2015, MPW expecting sweet `16

MPW Leader
Dear MPW Associate:
After solid 2015, MPW
expecting sweet ’16
January
2016
As we file away 2015 alongside so many other good years at MPW Industrial Services, it is important to not only reflect on our accomplishments, but to find methods for improvement as we move into 2016.
Company-wide results for 2015 will be 12-percent growth in gross
sales over 2014. This progress gives us an optimistic outlook as we
continue to invest in talented people and innovative equipment.
Some other highlights from 2015:
• Corporate reorganization.
• Increased awareness of the MPW brand through articles placed in The Columbus Dispatch, Columbus CEO, Beaumont (Texas) Business Journal
and multiple trade publications.
• Significant growth in engagement via MPW’s social media platforms.
The new year will bring a number of significant improvements to
MPW. The first — and most critical — is ensuring we are diligent with
regard to our continuous improvements in safety.
We will be going through a complete overhaul of the safety program.
The company’s goal continues to be a Total Recordable Incident Rate
of less than 1. Within the last 12 years, we have only hit that goal
once as an organization. That is not to say some areas of the company
haven’t been very successful.
MPW is looking at a number of areas to support the changes. The
new Intelex System will better manage observations, incidents and
provide us with meaningful data of leading and lagging indicators.
The company will also increase the usage of best-practice sharing
across the company, designing around potential risks, advancing vendor support, establishing baseline benchmarks and more.
An enhanced Web presence will be another 2016 advancement at
MPW. Current projects include the redesigns of mpwservices.com
and portakleen.com to enhance yet simplify the user experience and
optimize for increased traffic via mobile devices. We will also build a
new e-commerce site for Industrial Water that will allow customers to
purchase aftermarket products directly from the website.
MPW is looking forward to two major openings in 2016 — the
Technology Center, which broke ground last July, and a new facility
in Georgetown, S.C. MPW aims to debut each site by the end of this
summer.
The Georgetown location will be home to an ICG branch and a regeneration plant for Industrial Water, illustrating MPW’s increasing
emphasis on efficiencies gained by sharing buildings, equipment and
other resources across divisions.
To facilitate this evolution, MPW Executive Vice President of Sales
and Marketing Jim Neville will lead a team specializing in cross
selling (escalating the sales of MPW services to businesses which are
customers of only one MPW business unit) and corporate selling
(marketing the entirety of the MPW brand).
There are many examples of how MPW has utilized its wide scope of
services to become a single-source solutions provider. On Page 2 you
will find a story about how the Water and ICG divisions collaborated
to provide substantial results to our client while simultaneously uncovering a new revenue stream for MPW. This case study exemplifies
MPW at its best.
Congratulations on an outstanding 2015. Let’s make 2016 even better.
Jared Black
www.mpwservices.com
In memoriam: Brandon Sega
It is with a heavy heart that MPW Industrial
Services dedicates the MPW Leader to
Brandon Sega.
and played baseball. He graduated from Ohio
Wesleyan University in 2013 with a Bachelor
of Fine Arts, where he also played baseball and
was an active member and leader of the Sigma
Phi Epsilon fraternity.
Sega, who worked for the Marketing Department for just over two years as a graphic
designer and photographer, was essential to
the visual communication of MPW and Porta
Kleen, managing the layout for MPW Leader,
as well as brochures, calendars, advertisements, posters, flyers and other pieces of sales
collateral.
Sega, age 25, passed away tragically on New
Year’s Eve when the vehicle in which he was a
passenger was struck by another motorist in
Columbus.
Sega graduated from Upper Arlington High
School in 2009, where he ran cross country
To honor Brandon’s contributions, donations
may be made to the “Sega Heart of Leadership Foundation” at any Huntington Bank
location or by sending checks to Huntington
National Bank In Care of OWU, Sega Heart
of Leadership Foundation, 61 S. Sandusky St.,
University Advancement Office, Delaware,
Ohio, 43015. These funds will go to support a
student that embodies Brandon’s spirit as an
artist, athlete and leader.
Riggle’s service reflects positive MPW culture
MPW Industrial Services would like to
sincerely thank Midwest District Health and
Safety Manager Brian Riggle, who pulled over
to help a man change a blown tire Nov. 30 on
U.S. Route 33 in Meigs County. In a letter of
appreciation to Monte Black, the man wrote:
“I am a 60+-year-old man with arthritic hands and was struggling to
change my tire. Brian came to my
assistance and had the tire changed
in a short period of time. He was
pleasant, informative and represented your company in a very professional way. I checked out your
website and learned about your organization, its history and service.
My experience with MPW, though
not as a customer, shows me that
you are a quality organization and
I know that is true because of my
experience with the people that
work for you.”
Brian’s actions are a great example of how service, one of the core values in MPW’s mission
statement, can be utilized to represent MPW.
Thanks again to Brian and all the other MPW
employees who go the extra mile every day.
Brian Riggle
Cross-selling success: Eversource Merrimack Station
Problem
A long-standing customer for MPW Industrial
Services’ Industrial Water Division, Eversource
Merrimack Station is a coal-fired power plant in
Bow, N.H.
In early 2015, it came to the attention of IW Regional Sales Manager Clark Briggs that the plant would
need to have its cyclone boilers cleaned during an
upcoming outage. MPW competitors, which had
performed the service for this plant in the past,
would not be available.
Solution
Briggs called ICG Area Sales Manager Ian Hamilton, who immediately contacted the client regarding the cyclone cleaning. With Hamilton’s help,
Briggs submitted one, all-encompassing proposal to
the client. MPW won the opportunity to complete
the job.
MPW used its automated cyclone cleaning technology on Eversource’s cyclone boilers as well as 3D
heads and nozzles mounted on a wire to clean back
passes.
Industrial Water contributed to this project by
pre-filtering the plant’s source water, creating a
loop of filtered water for use in the cleaning process.
Plant personnel were impressed with MPW’s
unique ability to accomplish all of the detailed steps
of this process.
Results
The project lasted six days with no safety issues.
Anniversaries
On a Job Performance Evaluation, Eversource
Operations Maintenance Advisor John M. Smith
awarded MPW with “Very Satisfied” (the highest
available rating) on all key performance indicators.
Smith told Hamilton that MPW had “the most
professional crew he had ever seen.”
• 26 Year
VICTOR PYLES
• 9 Year
KALE HOLBROOK
ROBERT JORDAN
AGUSTIN ZAVALA
AARON THOMPSON
TIMOTHY MEDFORD
EDWARD SMITH
CHRISTOPHER MOORE
• 21 Year
SHANE DEFAZIO
• 18 Year
WILLIAM BURTON
• 8 Year
JEROME POLITE
ROBERT CASSELBERRY
ZACHARY PORTER
THOMAS TUPPS
AARON TURK
JAMES POWERS
RICKY SMITH
• 14 Year
BENJAMIN NELSON
WILLIAM MILLER
• 7 Year
DAVID HERMAN
MICHAEL DUNLAP
• 20 Year
RANDY NIESER
This performance will allow ICG to bid for future
services at this location.
• 19 Year
GREGORY PELFREY
Clark Briggs
Briggs said the communication process between
MPW and the customer went extremely well, especially considering all parties’ hectic schedules during
outage season.
December events
in Hebron
From left: Jim Neville, Carolann Johnson and
Angela Rolfe cheese it up during the Christmas
Breakfast.
MPW helped three families for the holidays. Participants from each department/team sponsored
one child by buying gifts and donating money.
MPW employees enjoyed a delicious spread
during the Christmas Breakfast, including these
omelets.
Contestants in the Ugly Sweater Contest pose
around the tree.
• 6 Year
• 13 Year
JOHN BURGE
MICHAEL MCDEVITT
RAYMOND WILLOUGHBY MICHAEL TRULOCK
Briggs said handling everything in-house simplified
the process for the plant, which had endured past
difficulties regarding billing disconnects when multiple providers were involved in similar projects.
• 12 Year
MARK DARDIO
CHRIS HOFFER
VELMA VALENCIA
MELISSA BOWLES
“The most impressive thing for the client was the
fact that they received only one bill,” he said. “It’s
just a matter of asking your client if they need other
services. It’s an easy sell since they already trust
you.”
Total revenue for this project was nearly $400,000.
• 10 Year
EDDIE SEWELL
• 22 Year
JOHN PETRELLA
Plant personnel also said MPW’s automated equipment was faster and more durable than the equipment of other industrial cleaning companies.
Seamless Cross-Selling
Hamilton said Briggs and all the other reps from
Industrial Water were very helpful.
• 44 Year
MONTE BLACK
• 11 Year
GARY HOOD
ELOIS FIELDS
Ian Hamilton
• 5 Year
HALEY BLACK
MICHAEL DAVENPORT
MATTHEW MULFORD
JULIO DELEON
DARLENE MILBURN
BRENTON FISHER
JONATHAN GREEN
JUSTIN MOLLOHAN
KEVIN HARDY
Leader Spotlights
Laura Samblanet
Human Resources Generalist
Canton, Ohio
Boone McAdams
Video Production Specialist
Hebron, Ohio
Olga Leticia Cabe
Planning & Quality Manager
BMW, Greer, S.C.
Family: Mom, Dad, sister Leah, brother and
guardian angel Grant.
First Job: I worked at The Pizza Oven for six
years.
Hobbies: Anything that involves music.
Little known fact about you: I’ve had braces
twice.
Favorite sports team: Cleveland Cavaliers.
Favorite smell: Dryer sheets.
Favorite food: Brownie batter.
Favorite song: “American Pie” by Don McLean.
Favorite quote from a movie: “Stop looking at
me, swan!” – Billy Madison
In a movie about your life, who should play the
role of you? Zooey Deschanel.
Favorite book: “Siddhartha” by Hermann Hesse.
Favorite app: Spotify.
Favorite vacation spot: Cape Hatteras, N.C.
Three words to describe you: Introverted, curious and motivated.
Superpower you wish you had: Telekinesis.
Secret to a good life: Be kind to yourself.
Greatest accomplishment: Persevering as a
Survivor of Suicide Loss and spreading awareness
to help end the stigmas attached to mental illness
and suicide.
Biggest pet peeve: Chronic pessimism.
Most important lesson you’ve learned in your
professional career: “Always go with your gut
feeling. If your gut feeling is always wrong, never
go with it.” — Dave Furcolow
What you like best about working at MPW:
The opportunity to support employees and make
a positive, lasting impact on their lives.
Family: Wife — Heather; son — Blake; dog —
Duke.
First Job: Farm hand bailing hay.
Hobbies: Spending time with my family, disc
golfing, motorcycle riding, leading my youth
group.
Little known fact about you: I’m not allowed
back at Kroger… apparently you can’t stab a
toothpick in anything and call it a free sample.
Favorite sports team: D.C. Current (Major
League Ultimate, pro Ultimate Frisbee). Seriously.
Favorite smell: A campfire in the fall.
Favorite food: A giant peppercorn pork chop
and mashed potatoes.
Favorite song: “When Everything Falls” by
Haste the Day.
Favorite quote from a movie: “Just when I
think you couldn’t possibly be any dumber,
you go and do something like this… and totally
redeem yourself.” — Dumb and Dumber
In a movie about your life, who should play
the role of you? Ryan Reynolds’ less attractive
understudy.
Favorite book: “Hamlet” by William
Shakespeare.
Favorite app: eBay
Favorite vacation spot: Sunset Beach, N.C.
Three words to describe you: Faith, family, fun.
Superpower you wish you had: Anything
Spider-Man related.
Secret to a good life: It’s not about you; live it
for others.
Greatest accomplishment: Leading young
people to a relationship with Christ.
Biggest pet peeve: Clutter.
Most important lesson you’ve learned in your
professional career: Make sure it’s in focus.
What you like best about working at MPW:
My awesome marketing team. They’re my
family.
Family: Husband — Bill Cabe; daughters — Janet
and Jennifer Rivera; stepsons — Ryan and Jackson
Cabe.
First Job: Cashier at General Store.
Hobbies: Drawing and oil painting, designing
ornaments for the house, gardening.
Little known fact about you: I am a person
with very high expectations of myself and people
around me. I am a very positive person. Everything has a solution.
Favorite sports team: Carolina Panthers.
Favorite smell: Spring flowers.
Favorite food: Mexican traditional plates.
Favorite song: “The Way You Look Tonight” by
Tony Bennett.
Favorite quote from a movie: “Life is like a box
of chocolates. You never know what you’re going
to get.” — Forrest Gump
In a movie about your life, who should play
the role of you? Sandra Bullock.
Favorite book: n/a
Favorite app: Forest Mania.
Favorite vacation spot: Mountains.
Three words to describe you: Respectful, integrity and my kids agree that I am stubborn.
Superpower you wish you had: To be able to
read peoples’ minds.
Secret to a good life: Don’t allow other peoples’
attitudes to change yours.
Greatest accomplishment: Successfully raising
my two girls as a single mother.
Biggest pet peeve: Loud noises.
Most important lesson you’ve learned in
your professional career: The more you respect
people the better they respond to you.
What you like best about working at MPW:
My team.
OPEN POSITIONS AT MPW
• Regional Sales Manager- Hebron
• .Net Developer- Hebron
$700 Referral Bonus!*
• Business Analyst- Hebron
• Applications Engineer- Hebron
For more information or to refer someone, please contact: Heather Geiger, Senior Recruiter, at 740.927.8790 x5629 or
[email protected]
*Contact HR for details and requirements