A guide for patients - St John of God Health Care

Transcription

St John Of God, Geelong 2012
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Page I1
Patient information guide
Hospitality I Compassion I Respect I Justice I Excellence
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Table of Contents
Welcome to
St John of God Hospital Geelong
1
Mission, Vision and Values
2
Sisters of St John of God
2
Our History
3
Our Commitment to Quality
5
Our Staff
5
Your safety is our priority
5
Working together as a team
Pantry
10
Patient feedback
10
Patient rooms
10
Smoking
11
Taxis
11
Telephone calls
11
Television and radio
11
5
Valuables, Money and
Personal Belongings
11
For more information
6
Visiting hours
11
Our Commitment to Education
and the Future
Patient Rights and Responsibilities
12
6
Hospital Services
14
Our Commitment to Community
6
Critical Care Unit
14
Volunteers
6
Diabetes Self Management Education
14
Hospital Information
6
Dietitian
14
Avoiding falls in hospitals
6
Massage therapy
14
Café Costa and gift shop
7
Maternity
14
Calling a nurse
7
Oncology Centre
15
Car parking
7
Palliative Care
15
Chapel
7
Pastoral Services
15
Complaints
7
Pharmacy
16
Confidentiality
7
Special Care Nursery
16
Discharge
8
Surgical procedures
16
Electrical equipment – patient’s own
8
Therapeutic Music
17
Emergency and safety procedures
8
Veterans’ Services
17
Accounts, Health Insurance Claims
and Medicare
8
Diagnostic Services
17
Hand hygiene
9
PathCare
17
Laundry Facilities
9
Lake Imaging
17
Lounge rooms
9
Catheter Laboratory
17
Mail
9
Outpatient services
18
Meals
10
Health Choices - Home nursing
18
Medical Records
10
Physiotherapy
18
Medical Staff
10
Diabetes Self Management Education
18
Medications
10
Dietitian
18
Newspapers
10
St John of God Hospital, GEELONG 5413/2012
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Welcome
Welcome to St John of God Geelong Hospital.
Welcome and thank you for choosing St John of God Geelong Hospital as your preferred
hospital. St John of God – John Cidade [ born 1495 AD ] our Patron Saint was a humble man
with an extraordinary commitment to tend to those in great need. He was recognised for his
unwavering sense of hospitality and compassion. Accordingly we view the opportunity to care
for you as a privilege and we trust we will be able to meet your unique needs during the time
you spend with us.
Our hospital is a division of St John of God Health Care – owned and operated by the Sisters of
St John of God for over 100 years. As Geelong’s only not for profit private hospital we are
entirely committed to making a tangible difference to our community of Geelong.
St John of God Geelong Hospital has 184 beds providing a comprehensive range of services and
we are accredited with the Australian Council on Health Care Standards.
Our hospital is committed to focussing on your needs by blending the professional skills of our
people with a warm and welcoming environment where our core values of Hospitality,
Compassion, Respect, Justice and Excellence are reflected in the care we offer to you and your
family.
This directory provides you with information about our hospital and the services available to you
during your time with us. Please be encouraged to seek out further information about your
treatment, special needs or concerns from those caring for you. Indeed your comments and
recommendations are also very important to our continued improvement and growth.
On behalf of our team, a very warm welcome to St John of God Geelong Hospital.
Stephen Roberts
Chief Executive Officer
Welcome
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OUR MISSION AND HERITAGE
Our Mission
Respect
Our Mission is to continue the healing mission
of Jesus Christ by providing health care services
that promote life to the full by enhancing the
physical, intellectual, social and spiritual
dimensions of being human.
The attitude which treasures the unique dignity
of every person and recognises the sacredness
of all creation.
Our Vision
A balanced and fair relationship with self, our
neighbour, all of creation and with God.
Our vision is to proclaim the healing touch of
God’s love where we invite people to discover
the richness and fullness of their lives, give
them a reason to hope, and a greater sense of
their own dignity.
Christian health care is distinctive by being
based on the healing mission of Jesus to bring
comfort to patients and their families through
healthcare services that are caring,
compassionate and affirming.
St John of God Geelong Hospital, promotes a
holistic approach to care giving, which respects
the dignity and worth of all and believes that
healing is enhanced by an environment that
nurtures the physical, intellectual, social and
spiritual wellbeing of those in its care.
The values that guide us are:
Hospitality
A welcoming openness to all – to the familiar
and mystery of self, people, ideas, experiences,
natures and to God.
Compassion
Feeling with others in their discomfort or
suffering – striving to understand the other’s
experience, with a willingness to reach out in
solidarity.
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Justice
Excellence
Giving the optimum standard of care and
service within the scope of available resources.
By creating a peaceful, nurturing and friendly
environment in which we are all encouraged to
fulfil our mission, caregivers at St John of God
Geelong Hospital act and behave in ways
reflecting our vision and values.
Sisters of St John of God
The congregation of the Sisters of St John of
God was originally founded in Ireland in 1871,
when its founder Sister Bridget Clancy,
responded to a plea from the Bishop of
Wexford, Thomas Furlong, to minister the sick
and destitute in his region. The first St John of
God Sisters arrived from Ireland in 1895 in
response to a plea to tend victims of the
typhoid epidemic in the gold fields of Western
Australia during the famous “Gold Rush”
period. Thanks to the humble dedication and
hard work of these pioneering Sisters more
than a century ago, we can be proud of our
existence as an impressive Health Care network
in Australia, today known as St John of God
Health Care.
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St John of God, born John Cidade, in 1495
AD, was chosen as the patron saint of the
Congregation because of his special work with
the sick and poor in the town of Granada in
Spain during the 1500’s. St John of God, who
had a particular concern for hospitality and
respect for the individual was declared the
Patron of Hospitals and the Sick and also the
Patron of Nurses.
The St John of God Health
Care symbol
The St John of God Health Care symbol
represents both our heritage and our vision for
the future. The cross is the symbol of
Christianity, reminding us of the suffering of
Jesus and our call to follow in his footsteps in
our daily lives. The pomegranate is the original
symbol of the Sisters of St John of God. The
five seeds in the fruit represent our values –
hospitality, compassion, respect, justice and
excellence.
The pomegranate is open to allow the seeds to
scatter, providing new life, which is dependent
upon the generosity of all of us sharing our
gifts, talents and expertise in the spirit of St
John of God.
Our History
On the present site of this hospital the 18 bed
Riviera Private Hospital was established in 1930
by two lay nursing Sisters. In 1948 the
Missionary Sisters of the Sacred Heart took
over the hospital and changed its name to
Holy Cross Hospital. The Sisters, with the
support of the local community and doctors,
opened a new 80 bed hospital on the same
site in 1967.
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In 1974 the St John of God Sisters assumed the
administration of the new hospital and further
developed it by adding a new wing in 1988,
taking bed numbers up to 106. Over the
following years adjoining properties were
purchased and converted to medical consulting
suites and diagnostic facilities. 1999 saw the
completion of a further redevelopment with the
building of the west wing, expanding bed
capacity to 145.
It was from these small beginnings with the
Sisters’ guiding philosophy that St John of God
Geelong Hospital stands today as part of the
community, offering 184 beds, a range of
outpatient services and outreach initiatives to
help those in need.
In 2009 the St John of God Specialist Centre
opened to provide the latest technology which
will enhance day surgery services to patients in
a range of specialities including ophthalmology,
plastic surgery, endoscopy and dental surgery.
St John of God Geelong Hospital is now
undertaking a major $65M redevelopment to
deliver the community high quality, innovative
health care services locally.
The redevelopment will deliver the community
a new Private Emergency Department, three
new Operating Theatres, a new Hydrotherapy
Pool and Rehabilitation Centre, 64 new
inpatient beds, a new Angiography Suite, three
levels of underground parking, a new Chapel,
Medical Centre, Café, Gift Shop along with
upgraded staff amenities.
The hospital will continue to provide its full
range of services during this transformation and
will regularly communicate with patients and
the community to ensure they are aware of
changes throughout the hospital and the
achievement of project milestones.
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Please provide separate high res elements logos, pics for this page thanks
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Our Commitment to Quality
We are proud to provide the highest quality
medical services and surgical care for our
patients. We strive for ‘excellence in care’ and
are accredited by the Australian Council of
Healthcare Standards, always working to
improve our services and the ways we deliver
them.
We welcome your feedback and conduct
regular patient, doctor and caregiver surveys
to show us our strengths and areas we can
improve.
Our Staff
Our staff are known as caregivers and their
primary role is to be of service to you, our
patients.
All caregivers working at St John of God
Geelong Hospital, wear identification cards
displaying their photograph, name and
position.
All students on clinical placement within the
hospital will also wear identification cards
displaying their photo, name and the training
institution they represent. If you would like to
discuss a particular question or concern,
please do not hesitate to speak with your
caregiver.
At St John of God Health Care, we work hard
to ensure that you feel safe and have
confidence in the quality of the care we
provide. We aim to deliver holistic, ethical and
person-centred care and support for all our
patients and clients.
In our hospitals, we treat people with many
different health care needs. We want to
provide you with the best possible care, no
matter which of our services you are using.
Your safety is our priority
While our doctors and caregivers are focused
on doing everything possible to make health
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care safety a priority, you are the key to the
success of these efforts. We want you to be
involved in decisions about your care.
Understanding your condition and asking
questions of your doctors, nurses and other
health professionals will help you make
important decisions about your care. We
welcome your questions, whatever they are, at
any time. We want you to stay informed
because this will help your treatment and
recovery. You are an important part of your
treating team.
Working together as a team
There are many ways we can work together to
help your treatment and recovery. Here are
some important things to remember. You are at
the centre of your care – we welcome you
working with us.
You have the right to and should understand all
aspects of your care. We encourage you to
speak up and ask questions – this will help you
understand and follow the instructions of your
medical team.
Know what medication you are taking and
what the dose/quantity is.
Your doctors, nurses and other staff will
perform regular safety checks including
identification checks. If you are undergoing
surgery or procedure, your consent form
should specify the correct procedure, site and
side. The checking process may appear
repetitive but it is vital for your safety.
Washing hands – by you, your treating team
and your visitors – will help prevent infection.
The benefits and risks of your procedure will be
explained to you by your doctor. When you are
listening to this explanation, please ask
questions if you have them.
Let us know if you have any special
requirements, or if you need an interpreter.
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If you are unhappy with your care, or are
uncertain about the care you are receiving,
please let us know as soon as possible. If you
have any questions about your care, please
talk to your doctor, nurses or other caregivers.
We are here to help you.
to assist you and your family during your stay
with us.
For more information
Please ask one of our caregivers if you would like
a visit from a volunteer.
You can view our video – titled ‘Partnering
with you in your care’ – which provides more
detailed information on your safety and how
we can work together to enhance your
treatment and recovery.
The video is available on channel 102 SJOG 2
for viewing and can be accessed on our
website at www.sjog.org.au/patientsafety
Our Commitment to
Education and the Future
St John of God Health Care is committed to
providing opportunities for students in health
related professions to experience the clinical
setting. A student may assist in the delivery of
your care under the direct or indirect
supervision of a St John of God Geelong
Hospital caregiver. If you have any objections
to this practice, please inform the nurse in
charge of your ward.
Our Commitment to
Community
The Sisters of St John of God have a long
tradition of providing for the sick and needy in
our community. They have established St John
of God Health Care, one of the country’s
largest non government, not for profit Health
Care providers and today their spirit of helping
others is continued through a range of social
outreach programs.
Volunteers
St John of God Geelong Hospital is fortunate
to have a generous group of volunteers willing
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At your request, our volunteers will sit and chat
with you, read or write letters, help with your
meals, accompany you outside for fresh air or to
the chapel.
Hospital Information
Tips to avoid patient falls in our
hospital
Your safety is important to us. There are a
number of ways to reduce your chance of falling
while in our hospital and our caregivers are here
to help you.
• Always use your call bell if you require
assistance and keep it in easy reach
• Take your time when getting up from sitting
or lying down
• Let staff know if you feel unwell or unsteady
on your feet
• Familiarise yourself with your room, its
furniture and bathroom
• If you have your prescribed walking aid, use
it rather than using furniture or walls
for balance
• If you have spectacles, only wear your
distance ones when walking. Take
special care when using bifocal or multifocal
glasses
• Wear comfortable clothing that is not too
long or loose. Whenever you are up and
about, wear comfortable, low-heeled and
non slip shoes that fit you well, rather
than slippers.
• If you have had an anaesthetic you may not
be steady on your feet. Use the call
bell and ask for assistance.
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Café Costa and the Gift Shop
Café Costa is located on level one and offers a
variety of coffee and tea, hot foods and light
refreshments in a pleasant and relaxed
environment. For more information, telephone
extension 8815.
Café Costa opening times are:
Weekdays
8.30am – 7.00pm
Saturday
10.30am – 3.30pm
Sunday
11.00am – 3.30pm
Out of hours vending machines, located
immediately outside the café are available for
snacks and drinks.
The gift shop is operated by our Hospital
Auxiliary who donate all the profits back to the
hospital. A range of gifts, flowers, toiletries,
sweets and reading material is available from
the gift shop, located on level one next to Café
Costa.
Gift shop opening times are:
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door of the hospital will be maintained and
advice for drivers will be given in advance of
admission.
Chapel
Our Chapel is located on level 1 and is always
open and welcoming for quiet reflection and
prayer for you and your family. Mass is
celebrated weekly in the Chapel.
If you are unable to attend our Chapel services
and you would like to receive Communion in
accordance with Catholic, Anglican and Uniting
Church tradition, please ask one of the Pastoral
Services team to arrange this for you.
If you have a special request we will be more
than happy to assist you. This special request
may be a blessing for your life’s journey, birth
of your baby, before surgery or for a critical
illness.
Representatives from various religious
denominations visit the hospital and are
available at your request.
Monday - Friday 10.00am – 7.00pm
Saturday
10am – 3.30pm
Sunday
12pm – 3.30pm
Calling a Nurse
The nurse call bell is a button situated on the
handset next to each bed. It is only necessary
to press the button once. A buzzer will sound
to alert staff and a light comes on above the
doorway in the corridor, indicating a nurse is
required.
Car Parking
During the major $65M redevelopment car
parking will be one of the challenges faced by
patients and visitors to our hospital.
The City of Greater Geelong operates a
number of large car parking areas within
proximity of the hospital and visitors are
encouraged to read relevant signs.
Complaints/Concerns
Should you or your family have concern in
regard to any aspect of the service provided
within or by the hospital, we welcome your
feedback.
We encourage you to speak directly with the
nurse in charge of the ward or the Complaints
Coordinator who will attend to your concerns.
The Complaints Coordinator can be contacted
on Ext 1345 or via email
[email protected]
Alternatively, feedback can be provided in
writing through our Compliments, Comments
and Complaints brochure available from your
caregiver or online at www.sjog.org.au
Confidentiality
Our caregivers recognise every patient’s right to
Arrangements for dropping patients at the
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have their privacy maintained and respected at
all times. The hospital has a policy statement
on confidentiality and requires all caregivers to
actively protect your privacy.
Discharge
you should contact any caregiver, who will
activate the appropriate emergency procedure.
We ask that you take a moment to familiarise
yourself with emergency exits and fire safe
stairways.
The date of discharge will be arranged in
consultation with your doctor, nursing staff
and yourself. Please plan for your support
person to collect you. Discharge time is
10.00am, this allows us sufficient time to
prepare the room for incoming patients.
If an alarm or drill is in progress, do not panic.
Remain in your room until a caregiver comes
and escorts or directs you to a safe area.
Before you are discharged, please ensure that
you have:
The hospital will provide informed financial
consent once a pre-admission form has been
lodged to assist with the anticipated costs of
hospitalisation.
• All your belongings
• Any necessary dressings
• Medication and instructions
• Confirmed when next to see your doctor
• Name of contact nurse should you require
follow up assistance
We will assist you to plan for any care needed
after discharge, this may include arranging or
supplying you with information about
community based health or support services.
Electrical Equipment –
Patient’s Own
Due to safety requirements, we request you do
not bring your own electrical appliances to the
hospital. If you require to use your own
appliance for any reason, it must be checked
by our Engineering Department prior to its
use.
Emergency and Safety
Procedures
The hospital’s emergency procedures are
carefully prepared plans designed to deal with
any emergency. Each member of the staff is a
highly trained member of the emergency
team.
In the event of seeing flames, smelling smoke
or any other potentially hazardous situation,
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Accounts and
Health Insurance Claims
We encourage patients to pay any known out
of pocket expenses, prior to or on admission.
Upon your discharge the hospital will lodge
your hospital account with your health fund
who will make payment, to the extent of your
policy, direct to the hospital. Costs not covered
by your health fund will be forwarded to you
for payment.
Any out of pocket costs are payable on
discharge, cash, cheques and credit cards are
accepted.
Medical practitioners, pathology, medical
imaging and some paramedical services will be
billed to you directly and are a private matter
between you and that practitioner/service.
Medicare
Whilst Medicare does not contribute to your
accommodation, theatre fees or prosthesis, it
does cover a percentage of you doctor’s fees
and accounts from pathology and medical
imaging.
If you require further information on accounts,
please feel free to contact our Patient Services
caregivers on extension 8833 or Discharge on
8116.
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HAND HYGIENE
Performing hand hygiene is the single most
effective way to prevent the spread of infections.
Our hands may look clean but many germs are
invisible to our eyes. We can unknowingly
transmit germs on our hands to others and our
environment.
Why do Hand Hygiene?
When we are fit and healthy we can usually
defend ourselves against many germs. Often our
natural defences are weakened when we are not
well, or after an operation.
It’s very important that each time you visit
someone in a healthcare facility you clean your
hands, even if your hands look clean.
Healthcare associated infections can result in:
• Illness
• A longer stay in hospital
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Use alcohol hand rubs when hands are
visibly clean. Bottles of hand rub should
be located in all patient care areas.
• Remove excess jewellery
• Squirt pump once into your cupped ands
• Roll to distribute over palms, back of hands
and between fingers
• Rub hands together until dry
Use soap and water when hands are visibly dirty.
Hand basins are located throughout the hospital.
Working together…
Your caregiver should always perform hand
hygiene in front of you. If you did not see them
and are worried please feel free to remind them.
We can all play a major role in stopping the
spread of infections to our family and friends.
For further information ask your caregiver to
contact the Infection Control Manager.
• Slower recovery
• Additional stress for all concerned
When should you clean your
hands?
Hand hygiene is a general term referring to the
use of soap and water or a waterless hand rub to
cleanse your hands.
It is important to perform hand hygiene as you
enter and leave a healthcare facility and also:
Laundry Facilities
Patients’ laundry is the responsibility of relatives
and friends.
Lounge Rooms
Lounge rooms are situated on all levels. These
rooms may be used for patient education or as a
sitting room. Visitors and patients are invited to
freely use these rooms, we only ask that you
inform your caregiver of your whereabouts.
• After going to the toilet
• After blowing your nose
Mail
Patients’ mail is delivered to the wards each day.
• After smoking
Mail should be addressed as follows:
• After handling/patting animals
• Before, during and after preparing food
• When your hands are visibly dirty
Name
Ward Name
St John of God Hospital Geelong
PO Box 1016
GEELONG VIC 3220
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Outgoing mail may be handed to the ward staff
for posting, if you require a stamp these can be
purchased from reception.
Meals
Our catering staff and hospital dietitian work
closely together to provide the high quality of
our meals and you will be given a menu each
morning for the next day. A member of the food
services team will visit each patient to assist with
meal selection. Special requests or dietary needs
can be discussed and we will endeavour to meet
all your requirements. If you would like to
contact a member of the food services team
please speak with your caregiver.
Approximate meal times
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Medications
It is important for you to let us know the
medications you take either regularly or
occasionally. These include Herbal and Natural
Supplements that should be stopped 7 days
prior to your procedure.
Whilst in hospital, ask your doctor, nurse or
pharmacist about any new medications, what
they are, what they do, when they are given
and their side effects. Become familiar with their
names and dosages.
Newspapers
Newspapers and magazines are delivered to the
wards each morning for your purchase.
• Breakfast
8.00am
Pantry
• Morning Tea
10.30am
• Lunch
12.15pm
• Afternoon Tea
2.30pm
Each ward has a small pantry where patients
may make themselves a tea or coffee. If you are
feeling well enough please ask the staff to show
you to the nearest pantry for your use.
• Dinner
5.30pm
Patient Feedback
• Supper
8.00pm
At St John of God Geelong Hospital we take
pride in providing the best care possible, aiming
to continually improve our service.
Medical Records
A medical record will be kept of your condition
and treatment, access to this record is limited
only to the Health Care providers involved in
your care and treatment.
Medical Staff
The doctor who admits you is responsible for
your medical care whilst you are a patient at St
John of God Geelong Hospital. Any questions you
have should be directed to him or her. An on-site
doctor, located in our Critical Care Unit, is
available 24 hours a day, to assist in the event of
any unforeseen urgent care required, in
consultation with your own doctor.
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We regularly survey patients and upon your
return home, you may receive a questionnaire or
a follow up phone call. We ask you to take some
time to make comments about your stay with
us, enabling us to improve and meet your
needs. In addition, compliments, comments and
complaints brochures are available in all patient
areas within the hospital.
Patient Rooms
The hospital offers single and shared rooms, all
rooms have ensuite facilities. If at the time of
admission, the type of accommodation you
require is not available, every endeavour will be
made to fulfil your request. The type of room
you select will effect the overall fee you are
charged.
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Smoking
Visitors and Visiting Hours
Patients are advised not to smoke. St John of
God Geelong Hospital is a smoke free workplace
and smoking is not permitted in the hospital and
grounds.
Visitors are welcome. Some patients require or
request restricted hours and numbers of people.
Visitors should check with the nursing staff before
entering a ward.
Taxis
“Buzz a cab” is located at front reception. Should
you require a taxi please contact reception.
Telephone calls
The bedside telephone is available for patient use
only. Single rooms have direct dial telephone
numbers, if you wish to give this number to your
friends and family, please ask your caregiver for
the number.
A patient’s state of health and that of other
patients sharing a room should be considered,
brief visits with fewer people is less stressful for
patients.
It would be appreciated if children who are
visiting are closely supervised and not permitted
to wander freely around the hospital.
General Wards
10.00am – 1.00pm
Dial 0 to obtain an external line. Local calls are
free of charge however charges apply for mobile
and STD calls, phone cards can be purchased
from reception.
3.00pm – 8.00pm
Mobile telephones can cause interference to
electrical equipment, therefore we ask that you
do not use them within the hospital.
3.00pm – 8.00pm
Television and Radio
Visiting hours are limited to:
Radios are located in the bedside handset or you
may use your own battery powered radio.
Patients in shared rooms are asked to be mindful
of other patients. Televisions are supplied to each
bed, the hand control which has a speaker within
it, will rest comfortably on your pillows.
3.00pm – 5.00pm
Valuables, Money and Personal
Belongings
Critical Care Unit
9.00am – 1.00pm
Maternity
6.30pm – 8.00pm
Partners are welcome at all times.
1.00pm – 3.00pm is a rest period in all areas.
Please do not encourage visitors at this time as
rest and recovery are your main priority.
We urge you not to keep valuables or large sums
of money with you in the hospital. The hospital
cannot accept responsibility for valuable items
you may choose to bring into hospital with you.
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Australian Charter of
Healthcare Rights
You have a right to:
Access:
Health care
Access services to attend to your health care needs including pastoral and
spiritual care as required
Access your health care record in accordance with the Hospital Policy
Safety:
Receive safe and high quality care
Receive competent, professional care that is appropriate, timely and
consistent with your needs
Respect:
Be shown respect, dignity and consideration
Receive care that is respectful of your culture, beliefs, values, disabilities,
personal needs and any special requirements
Communication:
Be informed about services, treatment, options and costs in a clear and
open manner
Receive open, timely and appropriate communication and information
about your health care in a manner you can understand
Be told the names and roles of the caregivers involved in caring directly for you
Receive an explanation of treatment and its associated risks before giving consent to
treatment
Be given advice on care when you leave the hospital
To be provided with an estimation of likely out of pocket costs involved in your
hospitalisation
Participation:
Be included in decisions and choices about care
Join in making decisions and choices about your care and about health service
planning
Seek advice on a second medical opinion and query additional costs involved
Privacy:
Privacy and confidentiality of personal information
Personal privacy being maintained and proper handling of personal health and
other information being assured
Comment:
Comment on care and having your concerns addressed at
http://www.sjog.org.au/contact_us/feedback.aspx
Voice a concern if you are not satisfied with any aspect of care
Know that voicing a concern will not adversely impact on your care or hospital stay
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You have a responsibility to:
Meet your appointments, and tell the facility when you are unable to attend
Be aware that sometimes your ongoing health care needs may not be able to be provided at the health care facility
you first attend
Provide accurate information about your health and disclose anything else that may have an impact on your care
(including alternative or complementary therapies)
Tell caregivers of changes you notice in your medical condition e.g. pain
Co-operate when with the provision of care in a manner that promotes caregiver safety, e.g. work with caregivers
when you are being moved
Observe hospital directives e.g. emergency situations, no smoking, visiting hours & report any safety concerns you
may have
Tell caregivers of circumstances concerning your culture, beliefs and disabilities so they can respond to your needs
Treat St John of God caregivers, patients, volunteers and visitors with respect and dignity
e.g. by limiting noise, number of visitors and ensuring that your visitors adhere to the hospital visiting hours
Recognise the importance of the hospital’s work and respect the role and dignity of its caregivers and the right to a
safe and pleasant environment
Understand that aggressive, violent or abusive behaviour will not be tolerated
Be as open and honest as you can, and ask for more information if you do not understand
Inform caregivers if English is not your first language so you can be given access to an interpreter in person or by the
telephone
Contact your health fund prior to your hospital admission to clarify your level of health fund cover and be aware of
any associated restrictions
Ask questions so you can be informed about your medical condition and your care options before giving your
consent to any treatment
Discuss your concerns and decisions with your caregivers, for example, if you do not wish to continue treatment, are
unable to comply with treatment, or intend to discharge yourself against medical advice. Once you are aware of the
implications, you accept responsibility for the consequences of your decisions
Provide a copy of advanced health directives, enduring power of attorney or other legal documents which may be
relevant to your care
Participate in your care planning
Be knowledgeable about your private health fund cover and associated restrictions and costs
Accept that your health information may be shared with appropriate health care providers
Ask for your recorded health information be corrected if it is inaccurate
Respect the privacy and confidentiality of others
Provide verbal or written comments, complaints or commendations
Advise your caregivers of any concerns about any aspect of your care or treatment
13
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Page 14
Hospital Services
Dietitian
Clinical Nurse Consultants/Specialists offering
inpatient and outpatient care:
Our dietitian is available to you as a patient, free
of charge and following your stay, as an
outpatient.
• Stomal Therapy
• Wound Management
• Plastics
For an outpatient appointment please phone
5226 1363. Your visit will incur a fee which may
be rebated by Medicare, your health insurance
fund or DVA card.
• Pre admission
• Colorectal
Massage Therapy
• Breast Cancer Support
Massage therapy is available free of charge and
can be organised through your caregiver.
• Oncology
• Discharge Co-ordinator
• Orthopaedic Care Co-ordinator
Critical Care Unit
Our critical care unit is a modern, specialised area
providing critical and cardiac care services by
highly trained doctors and nurses.
Maternity Patients
Our midwives are interested in empowering
women and their families, therefore enabling you
to make choices which suit you and provide a
satisfying, safe and happy birthing experience.
To achieve this aim, we provide a range of
obstetric and maternity services
• childbirth and parenting education classes
Visiting hours within the unit are 9am-1pm and
3pm-8pm. Patients are encouraged to rest
between 1pm-3pm and after 8pm at night.
Diabetes Self Management
Education
Our credentialled Diabetes Educator is available
for advice and assistance in the self management
education of diabetes. Our aim is to assist
patients to reduce the risk of diabetes
complications and to optimise the overall health
of those with diabetes.
0407 050 218. Your visit will incur a fee which
may be rebated by Medicare, your health
insurance fund or DVA card.
14
• labour wards with 24 hour anaesthetic cover
for epidurals
• birthing suite, offering a range of birthing
options
• post natal care and education
• special care nursery
• lactation specialists, for assistance with
breastfeeding
• domiciliary midwifery service (support for
mother and baby)
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Oncology Centre
Our Oncology Centre is focussed on providing
person-centred care in a relaxed and modern
environment on level 5 overlooking Corio Bay.
This contemporary facility provides privacy and
space for patients and their support people, as
they receive their treatment.
Palliative Care Service
Palliative Care is an holistic support service
offered to individuals and their families who may
be experiencing the effects and burden of
advanced disease. This means that it is unlikely
you will meet a palliative care professional unless
you have an illness that is not responsive to
curative treatment or control. Sometimes a
person may be referred for a palliative consult for
expert advice in relation to specific symptom
management, i.e. pain. However palliative care is
more usually associated with trying to navigate
the complex and at times confusing environment
that people may find themselves in as a result of
deteriorating health problems.
The St John of God Palliative Care Service offers
support, advice and individual flexibility for care.
Referral to this service may be triggered as a
response to the associated high demands of
complex illnesses and diseases. Collaborative
partnerships with multidisciplinary teams, and
services across Health Care are essential in
providing ‘Excellence in care’ at this time. With
this purpose in mind, a multidisciplinary team
approach to your care options will be
incorporated.
The St John of God model for Palliative Care
offers
• Clinical Nurse Consultancy
• Pastoral Care & Support
• Volunteer Support
Page 15
The Palliative Care Nurse will be involved in your
care following a referral from your treating
Clinician or Specialist. This role is aimed at
discerning your needs and desires for the most
effective ongoing management of your care. This
will be done in collaboration with you and your
family, and a plan of care will be established
following your approval. Referral to and liaison
with allied health agencies, and/or external
support services may become involved at this
time.
Pastoral Care Services are an integral part of the
St John of God mission. They are also essential to
the holistic care offered to palliative care clients
and their families. As a normal part of service
delivery, a member of the Pastoral Services team
will contact you and offer ongoing
spiritual/pastoral support.
Volunteer Services are also available for ongoing
support. You may meet a palliative care volunteer
during your inpatient stay, day oncology
appointment, or at home in the community.
Their role is designed to help you with chores or
tasks that may make life’s demands a bit easier.
They are also able to sit with your loved one if
you need to attend to some things yourself.
Please access this service if you think this may be
helpful.
Pastoral Services
Pastoral Care is an integral part of St John of God
Healthcare. The Pastoral Services Team is
sensitive to individual values, practices and
religious beliefs.
Pastoral Services aim to respond to the unique
emotional and spiritual needs of every person in
a time of illness, change or loss, independent of
personal beliefs.
Pastoral Practitioners are available to listen, or
just be with you, your family or friends. Our team
is available at all times during your stay. Do not
hesitate to contact us on admission, or at any
15
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2:12 PM
other time if you would like us to call on you.
You can contact us through any of your
caregivers including reception (telephone – dial
9).
Pharmacy
There is an on-site pharmacy for medication
requirements during your stay. The cost of these
are included in your daily bed fee. However, any
discharge medication will be billed separately.
Special Care Nursery
The St John of God Nursery is classified as a Level
Two Nursery and is equipped and staffed to
provide all the specialised care needed for babies,
unless full ventilation or urgent surgery is
required.
If intensive care is needed, all Geelong born
babies will need to be transferred to a Level
Three Nursery in Melbourne, where more
specialised staff and equipment are available to
provide prolonged ventilator support. The
Neonatal Emergency Transport Service (NETS)
are then contacted to carry out the transfer,
usually by road transport. Family Ambulance
cover is required for this service. The cost is the
same as a normal transfer.
Page 16
What happens prior to your
operation/procedure?
You report to Admission Centre on level 4 where
your blood pressure, pulse, temperature, weight
and any known allergies will be recorded. You
will be seen by the anaesthetist, who will enquire
into your medical history.
Following this, you may have a physical
assessment. Your heart and lungs may be
checked and other examinations may be carried
out, where the anaesthetist considers it
appropriate.
You will have fasted (no food or fluids) for
approximately six hours prior to going to the
operating room. We strongly advise smokers to
cease smoking whilst staying in hospital.
Prior to going to theatre you may have a pair of
compression stockings applied to your legs.
Where will you wake up?
When your operation is complete, you will be
taken to recovery room and will be closely
observed until you are awake and stable.
It is quite normal for you to remember little of
this time due to the drugs you will have received.
Surgical Procedures
Back in the Ward
Our operating theatre suite consists of:
After recovery you will be transferred back to
your room. An intravenous drip may be inserted
while you are asleep, depending on the type of
operation you have had and the time it takes.
Your doctor or nurse will explain its purpose.
• Admission centre
• 7 Operating rooms
• Recovery room
• Centralised sterilising and supply department
16
Check with your caregiver before you attempt to
get out of bed. If you need to use the bathroom,
have pain or feel nauseous please alert the
nursing staff.
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Following surgery, a nurse will visit you
frequently, to check your dressing or take your
temperature, pulse, respiration and blood
pressure.
Page 17
Diagnostic Services
PathCare
To help your body recover more quickly from the
anaesthetic and surgery, the nurse may ask you
to turn, cough, or breathe deeply. You may also
be asked to exercise your legs and feet to
stimulate your circulation.
St John of God Pathology trading as PathCare
provides a comprehensive pathology collection
service for testing and results. Charges for
PathCare services will be billed to you directly
and are a private matter between you and that
service.
Therapeutic Music
Lake Imaging
Our music therapist is available to play harp
music free of charge to assist your healing
process.
Lake Imaging has a strong alliance with St John
of God Health Care and provides a wide range of
medical imaging services. Charges from Lake
Imaging will be billed to you directly and are a
private matter between you and that service.
Please ask your caregiver to arrange a suitable
time if you wish to avail yourself of this service.
You may notice Brahm’s Lullaby being played
over our public address system during your stay.
This lullaby is played every time a baby is born in
the hospital, although it is not played overnight.
This unique recording is by Peter Roberts, part of
our Pastoral Care team and a local and widely
respected harpist. Peter’s music is available for
purchase in the Gift Shop.
Catheter Laboratory
This in house 24/7 facility provides cardiac and
vascular care for those requiring angiography,
diagnostic and interventional procedures. Any
charges applicable will be included in your
hospital account.
Veterans’ Services
St John of God Hospital has a Veterans’ Liaison
Officer to assist you with access to hospital and
community services before you are admitted,
while you are in hospital and when you are
discharged. Specialised services and assistance
include liaison with Veterans’ Affairs during your
stay in hospital with any confidential
requirements you may have.
The Geelong Veterans’ Welfare Centre is located
at 151 Myers Street Geelong to provide welfare
assistance and pension advice to ex-Service and
current serving personnel and their families. The
direct phone number is 5222 6003.
17
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2:12 PM
OUTPATIENT SERVICES
Health Choices
St John of God Health Choices provides a variety
of health care services outside the traditional
hospital setting – including Hospital in the Home,
Post Acute Care, Community Nursing and
Personal Care. Health Choices offers you the
opportunity to be cared for in the comfort and
privacy of your own home while continuing to
receive nursing and other forms of care designed
to enhance your recovery, thereby reducing the
amount of time you need to spend in hospital.
Services include intravenous antibiotics, wound
dressings, post surgery care, and general
assistance with daily tasks such as showering.
Many health funds cover all or part of the costs
involved with this program. Health Choices is a
contracted DVA provider.
For further information, please speak to your
doctor/nurse or contact Health Choices on 1300
475 442.
Physiotherapy
All physiotherapy services at St John of God
Hospital are provided by Geelong Physiotherapy.
A committed team of physiotherapists, working
closely with the medical team, provide a wide
range of services. This may include an effective
start to rehabilitation post surgery or illness,
preparation for your return home or advice
regarding perinatal care.
All inpatient physiotherapy services are provided
at no cost to the patient.
18
Page 18
Diabetes Self Management
Education
Our credentialled diabetes educator is available
for advice and assistance in the self management
education of diabetes. Our aim is to assist
patients to reduce the risk of diabetes
complications and to optimise the overall health
of those with diabetes.
0407 050 218. Your visit will incur a fee which
may be rebated by Medicare, your health
insurance fund or DVA card.
Dietitian
Anyone is welcome to attend Dietetic
Outpatients, including past patients, prospective
patients and individuals from the wider
community. No referral is necessary.
We also offer a specific Gastroenterology Dietetic
Outpatient service, consulting directly from the
Surgery Centre. This allows patients who have
seen a gastroenterologist to undertake
comprehensive dietary education, specific to
their needs.
To make an outpatient appointment to see the
dietitian, or simply to discuss the dietetic service
within St John of God Hospital Geelong, please
call our dietitian directly on 5226 1363.
10/11/12
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Page 19
SUPERIOR QUALITY
MATTRESSES & BEDDING
We specialise in making all our
mattresses and we also custom make
mattresses to any size.
We have latex mattresses and
innerspring mattresses.
We sell Electric lift beds, all bedroom
furniture, Manchester including sheets,
doonas, woollen blankets, mattress
protectors, pillows, doona covers.
We have a huge showroom and free car
parking right at the front door for easy
access. Wheelchair and pusher friendly.
We pride ourselves on excellent,
friendly service with excellent product
knowledge.
SAME DAY MATTRESS DELIVERY AVAILABLE
132 Torquay Road, Grovedale (Next to BP Servo)
Ph: 5241 1108
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2:12 PM
Page 20
Geelong Dental
and Implant Centre
Dr. Timothy Stolz, Dr. Sophia Jones, Dr. Rene Nobrega and our hygienist
Kyra Henningson are pleased to provide quality dental and implant
care for the whole family.
200 Malop Street. GEELONG 3220
Ph: 5223 2833
Fax: 5229 2619
[email protected]
10/11/12
2:12 PM
Page 21
• Compounding Pharmacy • Webster Pack
• Photo Kiosk
• Gifts for all occasions
• WorkCover Billing
• Kafé Neon
148 Myers Street, Geelong
Fax: 5221 1506 Email: [email protected]
10/11/12
2:12 PM
Page 22
0039 Geelong Wheelchairs
1/2 Page
10/11/12
2:12 PM
Page 23
Access Apartments
Quest Geelong offers a range of large stylish
and comfortable serviced apartments that allows
more freedom and choice.
•
•
•
•
Studio Apartments
One Bedroom Apartments
Two Bedroom Apartments
Two Bedroom Executive Apartments
(2 bathrooms)
• Three Bedroom Apartments
Quest Geelong is proud to have two specifically designed
One Bedroom Access Apartments for people in a wheel
chair or with limited mobility.
• Hand rails
• Raised toilet
• Open shower with seating
• Hand held shower head
• Lowered appliances
The property has full wheelchair access with ramps into
reception and lift access to all floors.
For more information please give
us a call or view our website.
Apartment Key Features
•
•
•
•
•
Fully Equipped Kitchen & Laundry (excl. studios)
Secure on-site parking included in rate
LCD TV, DVD Players & Foxel TV
Internet access
Reverse Cycle Air conditioner
18-16 The Esplanade Sth, Geelong
Email: [email protected]
Website: www.questgeelong.com.au
Phone: (03) 5228 2000
10/11/12
2:12 PM
Page 24
OPEN 7 DAYS
8am – Midnight
•
•
•
•
•
•
GP consultations
Physiotherapy
Podiatry
Dietitian
Diabetes Education
Speech Pathology
148 MYERS STREET,
GEELONG 3220
•
•
•
•
•
Acupuncture
Travel Advice & Vaccine Clinic
Skin Check Clinic
Melbourne Pathology
Geelong Soul Pattinson Chemist
PH 03 5229 5192
FAX 03 5229 6090
Become a
blood donor
at your nearest
Red Cross Blood Bank
10/11/12
2:12 PM
C
Swollen sG PreSqueeze
s arm g Ref
irc
Wounds
Page 25
Tight
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a
e
n
Oedema
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Juzo cy
DVT
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Cram
o
Anti-Em
ill-fitt
Varicose
Veins
p
C
in
g
correct fitting
ing
Relief
tor Flat we
Applica
30 mmHg
Gr
Bauerfeind
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Leg
io
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at
Rest
ul
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Support
Lymphoedema
ave
Swelling
Phleb
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ad Sigvaris Ar Throbbing
msleev
uat
es
ed
Confused by compression garments? Are you looking to
maintain the health of your legs but just aren’t sure where
to start? Maybe you’re not sure if the garments that you
have are right for you? Did you know that TEDs are only
for bed? Get rid of all the confusion surrounding
compression and reach out for the support of Dress to
Compress today! We are experienced, TGA approved and
will rock your socks!
Do you have asthma?
Do you know how to manage it,
so that you can lead a full and
active life?
Do you want more information?
Call The Asthma Foundation. We provide asthma advice,
education, training counselling and we are here to help you.
We have:
• a telephone HelpLine
• a wide range of brochures on different aspects of asthma management
• a website with up-to-date and useful information
• a program of community education and training sessions
1800 645 130
CALL US SO WE CAN HELP YOU
10/11/12
2:12 PM
Page 26
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Page 28

A guide for patients - St John of God Health Care

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