Master-plan (eng)

MASTER
PLAN
for the preparation and delivery
of the 29th Winter Universiade 2019
in Krasnoyarsk
Version 1.0 / October 2014
2
3
STRATEGIC SECTION
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2. Krasnoyarsk as the host city . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Krasnoyarsk: at the centre of Russia, at the heart of Siberia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Krasnoyarsk is the largest sports centre of Eastern Siberia and Far East . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Krasnoyarsk is the winter sports capital of Russia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
The city sports resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
3. Strategic plan of the preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Methodology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Principles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Master Plan structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Master Plan architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4. Consolidated Integrated Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Preparation cycles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Areas of priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Main results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Areas of priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Main results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
5. Key statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Duration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Sports programme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Venues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Clients groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Operational budget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
6. Management system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Grounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Regulatory and legal support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Organising Committee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Autonomous nonprofit organization “Executive Directorate “Krasnoyarsk 2019” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Organiztional structure for the preparation to hosting the Universiade-2019 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Composition of the Supervisory Board: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Supervisory Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Main spheres of cooperation with executive and legislative power bodies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Host city . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
7. Organization evolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Executive Directorate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Key blocks of responsibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Main Departments of the Directorate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Evolution of organizational structures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Distribution of the volunteer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
8. Risk management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Definition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Goal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Executive Directorate is responsible for: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Planning and Implementation of the Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Risks of the Winter Universiade‑2019 in Krasnoyarsk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
9. The concept of the Universiade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
The philosophy of the Universiade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
The image of the Games . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Legend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Mascots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Mission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Slogan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
10. Strategic objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
11. Legacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
4
Tangible Legacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Non-material Legacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Legacy distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
FUNCTIONAL SECTION
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2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
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49.
Accomodation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accreditation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Administration and Office Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Anti-Doping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Arrivals & Departures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Brand management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Intellectual Property Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Broadcasting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ceremonies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
City Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning and Waste . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Coordination, Planning and Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Construction, Coordination and Overlays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Culture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Spectators Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Finance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FISU Relations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
NUSFs relations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Food and Beverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Government Relations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Knowledge Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Language Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Legacy and Sustainability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Legal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Logistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Look of the Games . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Marketing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Medical Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Media Relations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Procurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rate Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Risk Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Signage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Technologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Test Events Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ticketing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transportation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Venue Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Village Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Volunteers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
100
104
108
112
116
120
124
128
132
136
140
144
148
152
156
160
164
168
172
176
180
184
188
192
196
200
204
208
212
216
220
224
228
232
236
240
244
248
252
256
260
264
268
272
276
280
284
288
292
5
STRATEGIC SECTION
MASTER
PLAN
Introduction
1
Introduction
1
10
1. Introduction
The Master Plan for the preparation and delivery of
the 29th Winter Universiade 2019 in Krasnoyarsk
(hereinafter – the Universiade, the Games, WU2019)
as a main document of strategic planning of the
process of preparation and delivery of the Games
establishes a framework for the actions and
objectives to be performed and completed by the
host city for the Games to be successfully delivered.
It is a basic tool for proper cooperation between
the parties involved and for reporting to the
International University Sports Federation (FISU).
This document is based upon the key strategic
targets and the concept of the Games according to
which all the preparation phases of the Universiade
are completed.
11
Krasnoyarsk
as the host city
2
Krasnoyarsk
as the host city
2
14
On the 9th of November 2013 Krasnoyarsk was
officially elected the host city of the 29th Winter
Universiade of 2019. Almost 2 years of active
bidding campaign preceded this event. The idea
of the Universiade hosting by the region of Siberia
gained a wide support of both Krasnoyarsk citizens
and the leadership of the state and the region.
The successful organization and delivery of such
a major phenomenon as the Universiade for
Krasnoyarsk is not only a large-scale sports event
and opportunity to develop the modern sports
infrastructure in the city but it is also a project that
will induce a new development cycle for the region
based on the transformation of the social life and
alteration of the appearance and image of the city.
The delivery of Winter Universiade of 2019 is
the investments into the future of Krasnoyarsk
establishing the grounds for the positive
development of the host state; it is the introduction
of long-term positive social and economic changes
and new standards of life style and quality of life.
2. Krasnoyarsk as the host city
Krasnoyarsk: at the centre of Russia, at the heart of
Siberia
Krasnoyarsk is the capital of Krasnoyarsk Territory (which is the second largest territorial entity of the
Russian Federation, the area of Krasnoyarsk Territory is 2,339.7 thousand sq.km.). The geographical
centre of Russia is located within Krasnoyarsk Territory, in the vicinity of the Vivi Lake. The city of
Krasnoyarsk is located on both banks of the Yenisei River at the junction point of the West Siberian
Plain, the Central Siberian Plateau and the Sayan Mountains. The total area of the city amounts to 353.9
sq.km.
Krasnoyarsk is a beautiful northern city of the continental climate, with hot summer and genuine Russian
winter. Winter is a favorite season for the citizens of Krasnoyarsk. Krasnoyarsk presents an opportunity
to the citizens and guests of the city to enjoy the genuine winter and winter sports in modern and
comfort conditions.
The population of Krasnoyarsk is 1,017,226 people, 41 % of which are young people under the age of 30
(the data as of January 01, 2013). The population growth by the moment of the Universiade delivery is
estimated at 70,000 people, including 6% of the youth under 30.
Krasnoyarsk is the largest sports centre of Eastern
Siberia and the Far East
More than 20% of Krasnoyarsk population actively do sports and physical trainings. Presently over 150
kinds of sports are developed in the region, there are 78 sports federations and 38 youth sports schools.
Four sports academies are located in the city being the training centres for the athletes representing
the national teams.
15
2. Krasnoyarsk as the host city
Krasnoyarsk has experience of hosting two Universiades (1990 – All-Union Winter Universiade and 2010
– All-Russian Winter Universiade) and two All-Union Spartakiads (1982 and 1986 – V and VI Winter
Spartakiads of the Peoples of the USSR, respectively).
The delivery of two consecutive Spartakiads by the same city was unique for the USSR, no other city in
the country’s history was ever given such honour.
Krasnoyarsk is the winter sports capital of Russia
In total 64 thousand people and 55 thousand children at the age of 6-15 years old do sports in sports
schools and leagues.
The coaching staff amounts to 2,500 people.
Basic (traditional) winter sports for Krasnoyarsk are: biathlon, bob-sleigh, Alpine skiing, speed skating,
Nordic combined, cross-country skiing, ski jumping, luge, snowboarding, freestyle, ice hockey, bandy.
The host city sports resources
Krasnoyarsk regularly hosts major national and international competitions. All the necessary conditions
are created here. There are around 1.9 thousand sports facilities in the city of Krasnoyarsk, including 6
stadiums of more than 1.5 thousand seats capacity, 24 swimming pools and 27 ski lodges.
The pearl of the city sports infrastructure is the unique year-round park of outdoor activities and healthy
lifestyle – “Tatyshev Park”. The total area of the sports and recreation park is 150 ha. In winter the park
offers skiing pistes and runs and ice rinks for public ice skating. Citizens and guests of the city have free
access to the park. All the conditions for doing sports and recreational activities are created in the park
for people with disabilities and older people. Over 30 thousand people visit the park during weekends.
16
17
Strategic plan
of the preparation
3
Strategic plan
of the preparation
3
20
Preparation for the delivery of WU2019 is an
important and responsible process requiring
the organizers to provide the cooperation and
coordination of all the potential participants.
Master Plan of WU2019 will be a key document
during the entire period of preparation and delivery
of the Games, it will allow:
▶▶ to develop and implement programs and projects,
to plan events and milestones of the preparation of
the Games;
▶▶ to control the basic list of tasks for the functional
areas of the activity of ANO “The Executive
Directorate of the 29th Winter Universiade of 2019
in the city of Krasnoyarsk” (The Executive Directorate,
the Directorate);
▶▶ to plan the organizational structure to control of
the process of preparation and delivery of the Games
and to determine the number of the staff needed;
▶▶ to execute centralized control and provide
coordination of the key stages of the Game
preparation at all levels;
▶▶ to obtain regular thorough reports, timely and
exact information for making timely management
decisions.
3. Strategic plan of the preparation
Methodology
The Master Plan for the preparation and delivery of the Universiade is developed based on and for the
implementation of the concept and strategic objectives of the Universiade-2019.
This document includes the entire range of basic objectives and tasks that have to be implemented during
the preparation of the Universiade; it determines the key control points, their deadlines, executives in
charge and involved co-executives of specific functional areas.
The developed Master Plan shall be the document that the Executive Directorate of the Universiade will
be governed by constantly updating and adjusting it during the preparation of the Games.
The Master Plan has established the management structure of the Executive Directorate, its staged
evolutionary development as well as the methodology of the organization process of the preparation for
the Winter Universiade in Krasnoyarsk.
The Master Plan is a tool of external control and assessment of the Games preparation and fulfillment
of the obligations undertaken by the hosting side under the Attribution Contract for the assumption
of the obligations to host the 29th Winter Universiade of 2019 by the International University Sports
Federation and the Organising Committee of the Universiade 2019.
The Master Plan has been developed taking into account the experience of hosting the Olympic Games
in Salt-Lake-City-2002, Torino-2006, Vancouver-2010, Sochi-2014, the 7th Winter Asian Games of
2011 in Astana and Almaty, the Universiades held in Kazan and Trentino; the analysis of their strategic
documents, reports, interviews and media materials was carried out.
The Master Plan of the Universiade 2019 is developed in compliance with the 2019 Winter Universiade
Minimum Requirements by the International University Sports Federation (FISU), FISU Regulations
for the Winter Universiade, the Bidding book of Krasnoyarsk and the signed Attribution Contract for
assumption of the obligations to host the 29th Winter Universiade of 2019. The technical guidelines of
the International Olympic Committee for hosting the Olympic and Paralympic Games were used in the
process of preparation.
21
3. Strategic plan of the preparation
Principles
The Master Plan is developed in accordance with the following guiding principles which at every stage
of the Master Plan development shall be the main priority for the Executive Directorate within the
frameworks of creating the effective management and communication system:
▶▶ Close cooperation with partners and stakeholders;
▶▶ Increase in involvement of the citizens of Krasnoyarsk and Krasnoyarsk Territory;
▶▶ Responsible attitude towards the requirements of all the involved groups;
▶▶ Involvement of experts and the public into the process of making the key decisions;
▶▶ Fair and effective distribution of responsibility among the workforce involved in the preparation of
the Universiade;
▶▶ Aim to minimize the adverse financial consequences;
▶▶ Attitude of care towards the environment, cultural and historical heritage of the Universiade hosting
region.
Master Plan structure
The Master Plan of the 29th Winter Universiade of 2019 contains the detailed Integrated Plan of tasks
and arrangements as well as the phases of the Games preparation and includes the following:
▶▶ Management system of the Universiade preparation, including the functional structure of the Executive
Directorate;
▶▶ The Directorate development and the process of formation and clustering of functions at the stage of
their adjustment to the venues of the Universiade (Venuesation);
▶▶ Timeline of the Games planning, including the consolidated integrated plan for the preparation of the
Games;
22
▶▶
▶▶
▶▶
Functional areas, their objectives, tasks, main events, stages and deadlines;
Risk management and development of activities to avert the risks promptly and anticipatorily;
Budgeting with the consideration of all the necessary resources and planned number of staff.
Master Plan architecture
The Master Plan of the 29th Winter Universiade of 2019 is built on the basis of the operational and
functional plans interconnected by deadlines and executives in charge; based upon the general concept
of the Games and the 2019 Winter Universiade Minimum Requirements of FISU.
There have been 49 functional areas singled out, they are the series of management actions aimed at
the solution of specific organizational tasks to reach the set up strategic goals.
There is an action plan developed for each functional area; it is based on the staged solution of specific
tasks and takes into consideration the interests of stakeholders and client groups.
Based on the results of the comprehensive analysis performed for each task the Key interface was
formed, it shows the basic cooperation and interaction of different functional areas with each other, the
functional area interaction matrix was created.
In the future the Master Plan will be adjusted, amended and developed further as and when necessary
and if required by the current situation and operational plans of the functional areas.
23
Consolidated
Integrated Plan
4
Consolidated
Integrated Plan
4
26
Preparation of the 29th Winter Universiade 2019
is based upon Krasnoyarsk Games Readiness
Integrated Plan (KGRIP).
The activity of the Executive Directorate and its
estimated results of work are formed by 4 main
phases of preparation for the Games delivery (in
chronological order):
▶▶ Strategic planning;
▶▶ Preparation for the Games delivery;
– Operational planning;
– Implementation;
– Readiness to the Games;
▶▶ The Games;
▶▶ The Games outcome review.
Each of the phases above in its turn splits into 5
priority blocks of responsibility (by type of activity):
▶▶ Administration;
▶▶ Operational management;
▶▶ Infrastructure development;
▶▶ Resources;
▶▶ Marketing and information support.
Blocks of responsibility
Consolidated integrated plan of preparation specifies
five priority blocks of responsibility (streams) during
the Games preparation:
Administration
This stream means development of the global
organizational foundation to provide for the
implementation of joint activity by all the
preparation process participants both in the period
of preparation and delivery of the Games.
Operational management
Operational management includes the tasks and
activities directly related to the process of the
Games delivery and associate events within the
period of WU2019 preparation and delivery. The
main results of the work will be:
▶▶ Development of the competitions schedule and a
register of the requirements set up by main clients
groups;
▶▶ The formation of the Directorate team, selection
and training of the volunteers and their further
consultation in the period of the Games delivery,
organization of transport support, security provision,
the Ceremonies and etc.
Infrastructure development
This area includes the functional areas connected with the venues and the city infrastructure. It
coordinated the matters of the construction process and matters future usage of the venues. There are
groups singled out within the Executive Directorate that are responsible for the operation of the sports
venues and provide for the readiness of the infrastructure to delivery the Games. The key results are the
operational plans for the sports venues matters, the design and further development of the necessary
infrastructure.
Resources
This area includes the matters related to the resource support of the WU2019. The key results of the
activity are budget plans of different levels and deadlines for preparation to the Games dlivery, financial
reports. The main result at the end of the Games shall be the final financial report.
Marketing and information support
This area reflects the income-generating activities and various aspects of information and cultural
support. The main marketing plan and operational marketing plans are developed and implemented to
provide the effective planning and positive results of this area. In addition, Media coverage plans and
Cultural programme projects are developed.
Phases of preparation
KGPIP consists of four basic planning stages (in chronological order), which follow each other and suppose
sequential accumulation of experience, knowledge, organization evolution, growth and detailed planning
which are further accounted for at all stages during the whole period of the Winter Univesiade-2019
preparation:
Phase 1. Strategic planning:
This is a starting phase of the Games preparation which includes identifying main strategic tasks
and processes – development of the Games Preparation Management System, establishment of the
Organising Committee, Supervisory Board and Executive Directorate, adoption of normative acts
regulating the process of preparation, formation of the general overview of the Games, the Games
Concept, general map of objectives and tasks, approval of the list of the venues required etc.
Main results
Below are the key results of this stage:
Master Plan – Version 1.0
This Master Plan is the main official document for the preparation of the Universiade that is developed
by the Executive Directorate. It establishes the overall system of the entire preparation process the
specific aspects of which are subject to be elaborated within the preparation itself. This document
is based on the bidding documentation and functional areas’ plans; it contains the description of the
interactions with external parties, the contribution plan for the government agencies (their functions
specified); it determines the areas of responsibility and the interaction between the functional areas.
Games Concept
This document is a concentration of the Games overview, the specifics and unique nature of the Winter
Universiade – 2019. The value of this document is based on the fact that it allows giving conceptualization
of the process at phases of the games preparation, understanding the final objective and strategic
activity directions.
List of the Winter Universiade of 2019 venues and construction schedule of the venues and infrastructure
This phase defines the demand for the construction of new or renovation of the existing sports venues as
well as ancillary infrastructure to deliver the Games. It allows developing and approving the construction
schedule and further launching the venues into operation. This sets th many aspects this will define the
progress of the Games preparation.
27
4. Consolidated Integrated Plan
Stage 2. Preparation to the Games delivery:
This phase contains the processes related directly to the preparation of the Universiade, i.e. construction
of sports and infrastructure venues, recruiting of the volunteers, test events, concepts of the Games
operational support, security plans, Games budgeting, and etc. This phase includes three sub-phases:
Operational planning, Implementation, Readiness to the Games. The first is the logical continuation of
the Strategical planning phase i.e. a general and global phase during which separate operational plans
are detailed, structured and formed for each functional area of the Executive Directorate activity. In
addition, operational plans for the Universiade sports venues activities are formed. The subphase of the
“Implementation” includes the phase of adaptation to the Universiade venues (Venuzation process), test
events and rehearsals. The subphase of the “Readiness to the Games” includes conducting main tests
events and the Universiade torch relay.
Main results
Below are the key results of this phase:
Functional operational plans
Functional operational plans are a group of documents that describe in detail the way each functional
area has to work during the preparation for delivering the Games. They also describe the way a team of
the functional area should interact with other Functional areas’ teams and external partners (Cooperation
matrix) fitting in the general structure of cooperation, planning and control.
Operational plans of the sports venues operation
Such documents determine the policies and procedures in effect at a sports venue, it elaborates the
layout and usage norms, and it determines the officers in charge of various activities at the venue as
well as principles of their interaction with other groups. This document also includes contingency plans
for the sports venue, security procedures and emergency recovery programs for the venue.
Budget
The budget of the Winter Universiade of 2019 is the main document reflecting the resource support
to implement tasks and objectives set to the Organising Committee in the framework of the Games
preparation. At all phases of the Games preparation, the budget undergoes several editions and is finally
formed closer to the phase of the Games delivery.
Passport of sports venues
The passport of the sports venues is a preliminary document which describes each venue in the as-is
state with the specification of the possibilities and the degree of its involvement in the period of the
WU2019 delivery. The list of the required data includes the following:
▶▶ Location and transport access;
▶▶ The present layout, design, area, equipment and technologies;
▶▶ Environment aspects;
▶▶ Venue’s development strategy;
▶▶ Requirements for delivery of WU2019 (as a competition or training venue);
▶▶ Planned events (days of competitions, sports events, etc);
▶▶ Key demand for space (size, type, grouping chart, etc);
▶▶ Use of the venues after the Universiade;
▶▶ Maximum capacity;
▶▶ The list of necessary equipment, furniture, sports gear;
▶▶ Layout chart, the list of temporary constructions and facilities and their specifications;
▶▶ Overall plan and floor plans;
▶▶ Zoning chart;
▶▶ Advertising space layout chart;
▶▶ Other data.
28
Stage 3. Games:
The phase of the Games delivery includes opening of the Universiade Village, International Information
Centre and Main Operational centre, Torch Relay, cultural events, launch of the sports venues and
delivering the Games sports programme including addition of the latest improvements and emergency
response to the arising changes and unplanned accidents.
Stage 4. Result of the Games delivery:
This is a final phase covering processes of the WU2019 Directorate liquidation, transfer of the Games
legacy, closing of the sports venues operation within the Games delivery mode. Summarizing of the
Games results and formation of the final official report on the WU2019 delivery.
Main results
Below are the key results of the phase:
Final reports
The stakeholders participating in the Games preparation (FISU, the Government of the Russian Federation,
etc) define the list of final reports. The final document is the Final report on the delivery of the Games.
Legacy and liquidation of the organization
These processes finalize the delivery of the Winter Universiade of 2019 in Krasnoyarsk. All accumulated
knowledge and experience are structured, formed and transferred to FISU for their further use. The
established organizations are wound up (including the Executive Directorate) and the workforce
employment programme is implemented.
Reports
Monitoring reports
The stakeholders participating in the Games preparation (FISU, the Government of the Russian
Federation, and etc) define the list of final reports to be prepared and submitted for consideration in the
process of preparation and as at the end of the Games. Quarterly (and annual) monitoring reports have
to be submitted to FISU in terms of the readiness of the host city and the Directorate for the delivery
of WU2019. The reports are drawn up based on the phases and streams stated in the Integrated Plan
for the preparation.
29
4. Consolidated Integrated Plan
Phase 1.
STRATEGIC
PLANNING
Phase 2. PREPARATION TO THE GAMES HOSTING
MANAGEMENT
SYSTEM
Phase 2.2 IMPLEMENTATION
MASTER PLAN
version 1.0
REPORT ON
GAMES HOSTING
MASTER PLAN
version 2.0
MASTER PLAN
version 3.0
FINAL
MASTER PLAN
Liquidation of
the company
Creating operational plans for FA and operational plans for venues use
CONCEPT OF THE ENVIRONMENTAL
SUPPORT OF THE UNIVERSIADE
APPROVAL OF THE
VENUES LIST
APPROVAL OF
THE DESIGN &
CONSTRUCTION
WORKS
BUDGET 1.0
OPERATIONAL PLAN OF THE
INFRASTRUCTURE DEVELOPMENT
BUDGET 2.0
Marketing
and Information
Support
Annual
Financial
Statements
BUDGET 3.0
Annual
Financial
Statements
DRAFT CULTURAL
PROGRAMME
OF THE UNIVERSIADE
LAUNCHING VENUES INTO OPERATION
FINAL
TECHNOLOGY
PLAN
BUDGET 4.0
Annual
Financial
Statements
OPERATIONAL
MARKETING
PLAN 1.0
DRAFT MARKETING
PLAN
GAMES COVERAGE
PLAN IN MEDIA
FORMING THE TEAMS OF VOLUNTEERS AND THEIR TRAINING
INFRASTRUCTURE FORMING
TECHNOLOGY
OPERATIONAL
PLAN
APPROVAL OF BROADCASTING RIGHTS
TORCH RELAY OF THE UNIVERSIADE
APPROVAL OF THE MEDICAL SUPPORT PLAN
CONSTRUCTION OF THE UNIVERSIADE VENUES
DESIGN OF INFRASTRUCTURE
BUDGET 1.0
CATERING PLAN
SECURITY PLAN
CONCEPT OF THE UNIVERSIADE VOLUN‑
TEERS TRAINING PROGRAMME
ASSIGNMENTS
FOR DESIGN &
CONSTRUCTION
TECHNOLOGY USE
CONCEPT
APPROVAL OF THE THE ACCREDITATION
PROGRAM (ACCREDITATION CENTRE)
EXCURSIONS
OPERATIONAL
PROGRAM
MARKETING
PLAN 2.0
SOUVENIORS RANGE & SALES
PLAN
APPROVAL OF TICKETING
PROGRAMME
VENUES CERTIFICATION
VENUES
FOR COMPLIANCE WITH
GREEN STANDARDS»
ACCEPTANCE
SYSTEM
FINAL
BUDGET
29TH WINTER UNIVERSIADE 2019
OPERATIONAL AND
TRANSPORT MASTER PLAN
OF THE UNIVERSIADE
CONCEPT OF THE TRANSPORT SUPPORT
OF THE UNIVERSIADE
OPERATIVE
SECURITY OFFICE
TESTS №3
GAMES CON‑
CEPT
SPORTS COMPETITIONS
SCHEDULE DURING THE
GAMES
TESTING EVENTS PLAN AND SPORTS COMPETITIONS
SCHEDULE
SCENARIO SCRIPT OF THE
OPENING AND CLOSING CERE‑
MONIES
WINTER OLYMPIC GAMES: PYEONGCHANG
TESTS №2
BASIC SPORTS
COMPETITIONS
SCHEDULE
28th WINTER UNIVERSIADE 2017: ALMA-ATA
TESTS №1
CHAMPIONSHIP IN SPORTS ORIENTEERING ON SKIS - 2017
Diagnostics of require‑
ments to the Games
hosting
Phase 4.
RESULT OF
THE GAMES
DELIVERY
Phase 2.3
READINESS TO THE GAMES
REGULATORY AND LEGAL SUPPORT OF THE GAMES HOSTING
27th WINTER UNIVERSIADE 2015: GRANADA
Infrastructure
Development
Operational
Management
Administration
Phase 2.1 OPERATIONAL PLANNING
Recources
Phase3.
THE
GAMES
LEGACY
TRANSFER
Transformation
of
infrastructure
for civil use
FINAL
FINANCIAL
STATEMENTS
Annual
Financial
Statements
FINAL
MARKETING
PLAN
MARKETING PROGRAMME IMPLEMENTATION
REPORTS
1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8
2014
30
2015
2016
2017
2018
2019
31
Key statistics
5
Key statistics
5
34
5. Key statistics
This section represents the aggregate of basic
statistics data and forecasting information on
the basis of which the strategic and operational
planning of the Universiade-2019 preparation
process shall be implemented.
Duration
The Winter Universiade-2019 will be held in
Krasnoyarsk from 2nd to 12th of March 2019. The
duration of the Games from the Opening Ceremony
until the end of the Closing Ceremony will be 11
days.
The total operational period of the Winter
Universiade will be from two weeks prior to the
Opening Ceremony to three days after the Closing
Ceremony and conclusion of work of the Village of
the Universiade.
Sports programme
The sports programme of Winter Universiade – 2019 shall include two blocks of sports – compulsory
sports set by FISU requirements:
8 compulsory sports:
1. Alpine skiing
Men:
▶▶ Downhill or Super Combined;
▶▶ Super G;
▶▶ Giant Slalom;
▶▶ Slalom.
Women:
▶▶ Downhill or Super Combined;
▶▶ Super G;
▶▶ Giant Slalom;
▶▶ Slalom.
2. Cross-country skiing
Men:
▶▶ Sprint (Free style);
▶▶ 10 km (Individual start, classic style);
▶▶ 4x10 km – Relay;
▶▶ 30 km (Mass-start, free style);
▶▶ Pursuit (7.5+7.5 km).
Women:
▶▶ Sprint (Free style);
▶▶ 5 km (Individual start, classic style);
▶▶ 3x5 km – Relay;
▶▶ 15 km (Mass-start, free style);
▶▶ Pursuit (5+5 km).
Mixed Team Relay (Classic style).
3. Biathlon
Men:
▶▶ 20 km – Individual start;
▶▶ 10 km – Sprint;
▶▶ 12.5 km – Pursuit;
▶▶ 15 km – Mass-start.
Women:
▶▶ 15 km – Individual start;
▶▶ 7.5 km – Sprint;
▶▶ 10 km – Pursuit;
▶▶ 12.5 km – Mass-start.
Mixed Team Relay 2x6 km (Women) + 2x7.5 km (Men).
4. Snowboarding
Men:
▶▶ Half Pipe;
▶▶ Parallel Giant Slalom;
▶▶ Snowboard Cross;
▶▶ Parallel Slalom and/or Slopestyle.
Women:
▶▶ Half Pipe;
▶▶ Parallel Giant Slalom;
35
5. Key statistics
Snowboard Cross;
▶▶ Parallel Slalom and/or Slopestyle.
5. Figure Skating
Men.
Ladies.
Pairs.
Ice Dance.
Synchronized Skating.
6. Short Track Speed Skating
Men:
▶▶ 500 m;
▶▶ 1,000 m;
▶▶ 1,500 m;
▶▶ 5,000 m (relay).
Women:
▶▶ 500 m;
▶▶ 1,000 m;
▶▶ 1,500 m;
▶▶ 3,000 m (relay).
7. Ice Hockey
Men’s tournament (12 teams maximum).
Women’s tournament (8 teams maximum).
8. Curling
Men’s tournament (10 teams maximum).
Women’s tournament (10 teams maximum).
▶▶
Аnd optional sports added by the Winter Universiade‑2019 Organising Committee. These sports have
been selected with account of Krasnoyarsk sports traditions and achievements.
2 optional sports:
1. Ski Orienteering
Men:
▶▶ Middle distance;
▶▶ Sprint;
▶▶ Relay.
Women:
▶▶ Middle distance;
▶▶ Sprint;
▶▶ Relay.
Mixed Team Relay.
2. Freestyle Skiing
Men:
▶▶ Moguls;
▶▶ Ski Cross;
▶▶ Ski Half Pipe;
▶▶ Ski Slopestyle or Aerial Acrobatics.
Women:
▶▶ Moguls;
▶▶ Ski Cross;
▶▶ Ski Half Pipe;
▶▶ Ski Slopestyle or Aerial Acrobatics.
The minimum number of National Students Sports Federations to participate in the Winter
Universiade‑2019 shall be 50.
Number of sets of medals to be awarded: 74.
36
Venues
The test competitions and the sports programme of the Winter Universiade‑2019 will be held at the
following venues:
▶▶ Existing sports venues (planned to reconstruction).
Number: 7 venues.
▶▶ Sports venues planned for construction (on a permanent basis).
Number: 3 venues.
▶▶ Existing reserve sports venues.
Number: 2 venues.
▶▶ Ceremony of Opening / Closing.
Number of venues: 1.
▶▶ Residential buildings.
Number of venues: 4.
▶▶ Public venues, multifunctional venues.
Number of venues: 2.
▶▶ Healthcare venues.
Number of venues: 4. ▶▶ Transport infrastructure venues.
Number of venues: 5.
Total number of venues: 28.
37
5. Key statistics
WINTER SPORTS ACADEMY
construction began in
2012
comissioning in
type of works
2017
Construction
10 5,000
venue capacity - at least
10 main venues
people
VENUES:
Multi-functional Sports Complex «Sopka» , Sports and training unit «Snezhny» , Half-pipe Complex , Piste complex, Office and training unit
“Freestyle”, Snow Park, Multi-functional Sports Complex «Raduga» , Sports and training unit «Lyzhny», Start-complex with a Ski Stadium, roller
ski trails, floodlighting systems and systems of snow making, Sports and training unit «Gorny».
TRAINING VENUE FOR:
ALPINE SKIING, CROSS-COUNTRY SKIING, BIATHLON, SNOWBORDING, SKI ORIENTEERING,
FREESTYLE SKIING.
DISCIPLINES:
CROSS-COUNTRY SKIING
Men: Sprint (Free style), 10 km (Individual start, classic style), 4x10 km – Relay, 30 km (Mass-start, free style), Pursuit (7.5+7.5 km). Women: Sprint
(Free style), 5 km (Individual start, classic style), 3x5 km – Relay, 15 km (Mass-start, free style), Pursuit (5+5 km). Mixed Team Relay (Classic style).
SNOWBOARDING
Men: Half Pipe, Parallel Giant Slalom, Snowboard Cross, Parallel Slalom and/or Slopestyle. Women: Half Pipe, Parallel Giant Slalom, Snowboard
Cross, Parallel Slalom and/or Slopestyle.
FREESTYLE SKIING
Men: Moguls, Ski Cross, Ski Half Pipe, Aerial Acrobatics and/or Ski Slopestyle. Women: Moguls, Ski Cross, Ski Half Pipe, Aerial Acrobatics and/
or Ski Slopestyle.
SKI ORIENTEERING
Men: Middle distance, Sprint, Relay. Women: Middle distance, Sprint. Mixed Team Relay.
38
ALPINE SKIING CENTRE «BOBROVY LOG»
520
above sea level
comissioning in
m
type of works
2017
Reconstruction
Construction
15 5,000
venue capacity - at least
pistes
people
Bobrovy Log is located in 20-minutes drive from the host city downtown. It was brought into operation in 2006.
It has 15 pistes of variable difficulty with a total length of almost 10 km and 350 m elevation. Seven of the pistes
have successfully passed certification which conforms their compliance to the world standards set by International
Ski Federation (FIS) and ability to hold the competitions in all Alpine Skiing disciplines within Winter Universiade
of 2019.
TRAINING VENUE FOR:
SNOWBOARDING.
DISCIPLINES:
ALPINE SKIING
Men: Downhill or Super Combined, Super G, Giant Slalom, Slalom. Women: Downhill or Super Combined, Super G,
Giant Slalom, Slalom.
39
5. Key statistics
«ARENA SEVER» ICE PALACE
Women’s
tournament
comissioning in
8
type of works
2017
Reconstruction
3,500
capacity
teams
people
The ice arena of 60x30 m complies with the requirements of International Ice Hockey Federation (IIHF) and Ice
Hockey Top League, its capacity is presetly 2,587 people (including 80 people with disabilities).
The Ice Palace has an ice arena, a choreographic hall, multi-purpose games hall, trampoline hall, alpinism hall with
an artificial climbing wall, Media Centre, cafes/ bars, training classes, a massage room, judge and trainers’ rooms.
A conference hall with a total area of 100sq.m. allows for holding press conferences, seminars, briefings, etc. The
hall capacity is up to 50 people. Next to the arena building is a parking for 400 parking lots and 19 buses.
The venues shall be reconstructed and the number of seats for spectators will be increased up to 3,500.
DISCIPLINES:
ICE HOCKEY (Women’s tournment).
40
ACADEMY OF BIATHLON
12
comissioning in
km
of ski tracks
type of works
2017
Reconstruction
Capital repairs
30 1,000
capacity
targets
people
The venue was started up in full in 2011. It has a sports complex with a hotel (87 rooms), shooting area with 30
targets and 12 km of a cross-country tracks. The building capacity at any one time is 106 people. In 2013 the
complex obtained a Category B licence of International Biathlon Union, granting the right to hold international
competitions. By the time of 2019 Winter Universiade the venue will need to undergo reconstruction (artificial
snow making system and track lighting system will be installed).
TRAINIG VENUE FOR:
BIATHLON, CROSS-COUNTRY SKIING
DISCIPLINES:
BIATHLON
Men: 20 km – Individual start, 10 km – Sprint, 12.5 km – Pursuit, 15 km – Mass-start. Women: 15 km – Individual
start, 7.5 km – Sprint, 10 km – Pursuit, 12.5 km – Mass-start. Mixed Team Relay 2x6 km (Women) + 2x7.5 km (Men).
41
5. Key statistics
IVAN YARYGIN SPORTS PALACE
2017
10
10 3,347
men’s tournament
teams
women’s tournament
teams
comissioning in
type of works
Reconstruction
capacity
people
Up to 1995 the Sports Palace had an ice arena which could be easily transformed into a pit until 1995. On May 21,
1995 the ice arena was removed and replaced with parquet work. The stand capacity for a sports event is 3,347
people but the capacity for a concert event is 5,000 people (in compliance with the FISU requirements).
DISCIPLINES:
CURLING
Men’s tournament. Women’s tournement.
42
«TIKHIE ZORI» ICE ARENA
comissioning in
Ice arena
60х30 m
type of works
2017
Construction
3,500
capacity
people
Among the premises of the venue: Ice arena of 60x30m, 10 separate changing rooms for men and women, rooms
for technical delegates, judges, service staff, well-equipped press and media stands. DISCIPLINES:
FIGURE SKATING
Men, Ladies, Pairs, Ice Dance, Synchronized Skating.
SHORT-TRACK SPEED SKATING
Men: 500 m; 1,000 m; 1,500 m; 5,000 m (relay). Women: 500 m; 1,000 m; 1,500 m; 3,000 m (relay).
43
5. Key statistics
ICE ARENA IN THE PARTIZANA ZHELEZNYAKA STREET
Men’s
tournament
comissioning in
2017
12 3,500
type of works
Construction
capacity
teams
people
Among the premises of the venue: Ice arena, 10 separate changing rooms for men and women, rooms for technical
delegates, judges, service staff, well-equipped press and media stands. The proposed land plot of a new ice arena
is very well located in terms of transportation accessibility as the land plot is in close proximity to the host city
downtown.
DISCIPLINES:
ICE HOCKEY
Men’s tournament.
44
«RASSVET» ICE ARENA
Training
venue
comissioning in
type of works
2017
Capital repairs
capacity
up to
300
people
The building consists of two units: one-storey unit with a skating arena and an adjacent two-storey unit of
administrative building. The buildings have an ice arena, a strength training hall, acrobatics hall, choreography
hall, auxiliary rooms and administration offices.
DISCIPLINES:
ICE HOCKEY
Men.
45
5. Key statistics
«PERVOMAISKIY» ICE ARENA
Training
venue
comissioning in
type of works
2017
Capital repairs
capacity
up to
300
people
Currently the venue comprises an artificial ice arena of 60х30m, grand stands for spectators of 200 seats, general
physical training hall, 2 changing rooms for 25 people each, coaches’ rooms, sports equipment storage, medical,
administrative and technical rooms, additional offices and a canteen.
DISCIPLINES:
FIGURE SKATING
SHORT-TRACK SPEED SKATING
46
«SOKOL» ICE ARENA
Training
venue
comissioning in
type of works
2017
Capital repairs
capacity
up to
300
people
Construction finished in 2012. The Ice Arena consists of three units:
The unit of ice arena, covered with long-span structures. Appearance wise, the ice arena is a facility of 66x42m
having an ice hockey rink of 61x30m .
▶▶ A 2-storied unit with a set of auxiliary premises. The buildings comprise a training hall of comprise a training hall
of 145 sq. m, methodical office, administration offices, 9 changing rooms, medical room, etc.
▶▶ A 2-storied unit of technical premises.
▶▶
DISCIPLINES:
ICE HOCKEY
Women.
47
5. Key statistics
Reserve sports
venue
«FILARETOV KLYUCH» ALPINE SKIING CENTRE
IN THE CITY OF DIVNOGORSK
Divnogorsk city
The venue is located in Krasnoyarsk Territory, in the city of Divnogorsk. The top of the mountain commands a
picturesque panorama of the Eastern Syans and the Yenisey River valley. The Filaretov Klyuch pistes are a traning
venue for the youth sports school in Alpine Skiing. There are 2 T-bar lifts and the lighting system allowing to ski
in the evenings.
DISCIPLINES:
ALPINE SKIING
SNOWBOARDING
FREESTYLE SKIING
48
Reserve sports
venue
«VETLUZHANKA» SKI STADIUM
6
Total length
shooting targets
20
km
The stadium has ski tracks of total length of 20 km, the shooting area for 6 targets and a public rental of skiis,
sledges, snow racers and skates in winter.
DISCIPLINES:
CROSS-COUNTRY SKIING
SKI ORIENTEERING
49
5. Key statistics
CENTRAL STADIUM
Opening and
Closing
ceremonies
of Winter
Universiade
comissioning in
type of works
2017
Reconstruction
stands capacity
2019 25,000
people
Krasnoyarsk Central Stadium is one of the largest sports complexes of Siberia and the Far East. It was
constructed in 1965. Currently the complex includes a big sports arena comprising a heated football field
(grass court), grand stands for 25 thousand spectators, some rooms located under the grand stands and
a hotel for 105 rooms.
The engineering constructions of the stadium will be reinforced, old seats will be replaced, and there will
also be some interior decoration and interior space rezoning.
50
Accomodation
of volunteers
PERYA RESIDENTIAL COMPLEX
SIBERIAN FEDERAL UNIVERSITY
comissioning in
2018
1,700
Capacity
people
Accomodation
of volunteers
VUZOVSKY RESIDENTIAL COMPLEX
SIBERIAN FEDERAL UNIVERSITY
comissioning in
Capacity
2018
750
people
51
5. Key statistics
Accomodation
of athletes
UNIVERSITETSKY RESIDENTIAL COMPLEX
SIBERIAN FEDERAL UNIVERSITY
comissioning in
2018
1,300
Capacity
people
Accomodation
of athletes
RESIDENTIAL COMPLEX IN THE CAMPUS
OF SIBERIAN FEDERAL UNIVERSITY
52
comissioning in
2018
1,850
Capacity
people
International
Information
Centre (IIC)
SOCIAL CENTRE OF SIBERIAN FEDERAL UNIVERSITY
comissioning in
2018
type of works
Construction
53
5. Key statistics
Dining Hall
of the Universiade
Village
MULTIFUNCTIONAL COMPLEX OF SIBERIAN
FEDERAL UNIVERSITY
54
comissioning in
2018
type of works
Construction
KRASNOYARSK TERRITORY CLINICAL HOSPITAL
Medical Care
comissioning in
type of works
2017
Reconstruction
1,078
capacity
beds
Krasnoyarsk Territoty Clinical Hospital works in 16 fields of medicine. Presently the venue capacity is 1,078 beds.
The department of reception and diagnostics is to be modernised and a surgical facility is to be built. Emergency
operating systems will be equipped with digital navigation, optical imaging and multimedia technologies.
Upon the completion of modernisation process, the Hospital will provide a full range of services, including intensive
care and injuries treatment.
55
5. Key statistics
KRASNOYARSK CITY CLINICAL HOSPITAL OF FIRST AID
NAMED AFTER N.S. KARPOVICH
Medical Care
comissioning in
type of works
capacity
2017
Reconstruction
947
beds
The capacity of Krasnoyarsk city clinical hospital of first aid named after N.S. Karpovich has the capacity of 947
beds, including those of surgery, intensive care and emergency units. The number of operating rooms will be
increased up to 28 ORs functioning in 3 shift pattern, where up to 8 open surgeries will be held daily in every
operating room among which 4 surgeries on emergency medical care with the use of digital navigation systems,
optical imaging and multimedia technologies. Hospital service will include a full range of services, as well as
intensive care and injuries treatment. In addition a new hospital admission department will be built.
56
Medical Care and
Doping Control
MEDICAL CENTRE IN THE UIVERSIADE VILLAGE
comissioning in
type of works
2016
Construction
400
patients per shift
The medical centre in the Universiade Village will ensure twenty-four-hour primary medical care to the Universiade
guests and participants.
It will have an emergency care block, an infection block, traumatology centre, and a room for roentgen and
functional diagnostics. The Centre capacity will be 400 patients per shift.
57
5. Key statistics
Medical Care
HELICOPTER DECKS
10
minutes to get to a hospital
type of works
Construction
helicopter decks
2
Construction of two helicopter decks for air embulances.
Location: at the territories of «Bobrovy Log» and Winter Sports Academy, within close proximity to main hospitals.
58
“Sokol” Ice Palace
9
“Arena Sever”
Ice Arena
6
4
Krasnoyarsk Territory
Clinical Hospital
10
“Rassvet” Ice Palace
Krasnoyarsk City Clinical
Hospital of First Aid
named aſter N.S. Karpovich
14
1
20
Multi-Functional Centre
16
13
7
5
Medical Centre of
the Universiade Village
18
11
19
Winter Sports Academy
Ice Arena in Partizana
Zheleznyaka Street
for 3,500 seats
“Universitetskyi”
Residential Complex
Central Stadium
of Krasnoyarsk
8
12
15
Academy of Biathlon
Sports Palace named
aſter I.S. Yarygin
“Perya”
Residential Complex
17
3
“Pervomayskyi”
Covered Skating Rink
SPORTS VENUES
1 Winter Sports Academy
1.1. “Sopka” Multi-Functional Sports Complex
1.2. “Snezhnyi” Multi-Functional Complex
1.3. Half-Pipe Complex
1.4. Ski Trails of the Snow Park
1.5. “Freestyle” Multi-Functional Complex
1.6. Freestyle Trails of the Snow Park
1.7. “Rainbow” Multi-Functional Sports Complex
1.8. “Lyzhnyi” Multi-Functional Complex
1.9. Ski Stadium with roller ski trails, lighting system
and snow-generation system
1.10. “Gornyi” Multi-Functional Complex
2 “Bobrovyi Log” Alpine Ski Complex
3 “Tikhie Zori” Ice Arena for 3,500 seats
4 Ice Arena in Partizana Zheleznyaka Street for 3,500 seats
5 Academy of Biathlon
6 “Arena Sever” Ice Arena
7 Central Stadium of Krasnoyarsk
8 Sports Palace named aſter I.S. Yarygin
9 “Sokol” Ice Palace
10 “Rassvet” Ice Palace
11 “Pervomayskyi” Covered Skating Rink
THE UNIVERSITY VILLAGE VENUES
12 “Perya” Residential Complex
13 “Universitetskyi” Residential Complex
14 Multi-Functional Centre (Accreditation centre,
Press-centre and the dining facility of the Village)
TRANSPORTATION INFRASTRUCTURE
15 Automobile Road along Dubrovinskogo street
16 Automobile Road along Volochaevskaya street
17 Road interchange in the Tikhie Zori district
MEDICAL VENUES
18 Krasnoyarsk Territory Clinical Hospital
19 Krasnoyarsk City Clinical Hospital of First Aid
named aſter N.S. Karpovich
20 Medical Centre of the Universiade Village
Helicopter decks:
– in Winter Sports Academy;
– in Bobrovyi Log Alpine Ski Complex.
“Tikhie Zori” Ice Arena
for 3,500 seats
– automobile roads
2
“Bobrovyi Log”
Alpine Ski Complex
59
– Ice Hockey
– Ski Orienteering
– Curling
– Cross-Country Skiing
– Figure Skating
– Freestyle
– Short Track Speed Skating
– Snowboarding
– Biathlon
– Alpine Skiing
– Ceremony of Opening / Closing
– Training Venues
5. Key statistics
Client groups
The Universiade is one of the largest international sports events, thus, it traditionally attracts huge
attention both of the athletes and national sports students unions and of the press and spectators from
the whole world.
Below are the main client groups of the Winter Universiade–2019 in Krasnoyarsk:
FISU Family
Description
The representatives of the International University Sports Federation (FISU) and management of the
International Sports Federations. The representatives of FISU Family are in charge of the successful
delivery of the Winter Universiade of 2019 and shall control over the compliance with the FISU values
and requirements set for sports competitions delivery, accommodation and food quality provided to the
Games participants. During the Games they participate in daily meetings, conferences as well as inspect
venues and competitions.
Target audiences:
▶▶ Representatives of the Executive Committee and FISU Committees;
▶▶ Honorary members;
▶▶ Delegations of future FISU events;
▶▶ FISU Winter Universiade Conference speakers;
▶▶ FISU Staff;
▶▶ Representatives of International Sports Federations;
▶▶ Representatives of the International Olympic Committee.
Expectations
The cooperation between the Games Organising Committee and FISU shall be established at all
phases of the preparation to the Universiade. The main expectation for this client group is successful
implementation of all objectives and tasks previously set in the Master Plan to guarantee successful
delivery of the Winter Universiade of 2019, as well as full performance of their obligations and
requirements set to the Games delivery by the Executive Directorate.
Additional requirements are set to the hotel and working places where FISU Family shall be accommodated,
to the places of holding meetings and conferences as well as to the compliance with the protocol
guidelines and regulations.
VIPs
Description
Guests of the Winter Universiade–2019 and associate events. Since the Games is an international
milestone event for Russia and the World, these events are visited both by the representatives of senior
leaders of the Russian Federation and foreign officials. The Universiade is a status event for this client
group, thus, it is of high importance for the organizers to show regional and city progress achieved as
the result of the Games preparation and to create the atmosphere of a large-scale festival for the whole
country.
Target audience:
▶▶ Heads of states and governments and their parties;
▶▶ Representatives of diplomatic missions;
▶▶ President of the Russian Federation;
▶▶ Chairman of the Government of the Russian Federation;
▶▶ Governor of Krasnoyarsk Territory, Head of Krasnoyarsk City, heads of constituent entities of the
Russian Federation;
60
Members of the Supervisory Board of Krasnoyarsk-2019;
Representatives of the Administration of the President, Government of the Russian Federation,
Members of the Russian Federation Federal Assembly, Deputies of the State Duma;
▶▶ Heads of Federal Authorities;
▶▶ Representatives of business;
▶▶ Artists and culture figures.
Expectations
The representatives of this client group require individual approach and compliance with the norms of
protocol events. High level of service especially related to accommodation in the city hotels, interesting
entertainment programme and ability to participate in public events with Mass Media coverage. It is an
obligatory condition for the official guests visiting the Winter Universiade of 2019 in Krasnoyarsk to be
guaranteed full safety.
▶▶
▶▶
Official delegations of NUSFs and NOC
Description
These are direct consumers of the Games and accompanying services – athletes and members of
delegations. The success of the Games delivery mostly depends on the quality of services provided to
this client group. Regardless of the size of the delegation, each athlete, coach or any other specialist
shall be served at an equal level and have free access to services.
Target audience:
▶▶ Athletes and coaches;
▶▶ Medical specialists;
▶▶ Technical experts in sports equipment;
▶▶ Officials and public persons.
Expectations
This client group requires to be provided with comfortable conditions during their stay, training and
competition sessions as well as operative response to the arising issues and wishes. Athletes require a
decent minimum of quick and duly transfers, comfortable rooms in the Universiade Village in compliance
with FISU requirements and NUSF wishes, high-quality and diversified food, quite atmosphere in the
Universiade Village, sports and training venues equipped with all the necessary things, corresponding
level of medical services.
Sports Federations
Description
This client group is distinguished from the rest since it directly participates in the preparation and
delivery of the Winter Universiade – 2019. These are technical specialists in kinds of sports included in
the Games sports programme who are in charge of compliance with the rules and assist in organizing the sports competitions. The specialists include judges and referees doing refereeing and scoring. All
in all their qualification and competence level have an impact on the fairness and transparency of the
Games.
Target audience:
▶▶ Representatives of Sports Federations by kinds of sports;
▶▶ Referees and judges, deputies judges.
Expectations
Being specialists they expect compliance with norms and regulations for the competitions delivery in
the corresponding kinds of sports. For the judges and referees it is important that the infrastructure
of the host city is ready to deliver the sports programme, there are modern complexes of judging
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5. Key statistics
and information equipment including the systems of video recording and video results judges, timing
equipment (recording the time with the accuracy of a second per thousand), electronic contact equipment
installed on sports implements and equipment.
Broadcasters
Description
The Games participants providing the information coverage of the events taking place during the
WU2019 in the real time mode. They are the second most important Games participants after the
athletes since they form a visual image of the Games for the majority of spectators audience throughout
the whole world taking into account the specifics of this or that country.
Target audience
▶▶ TV reporters, sportscasters;
▶▶ Technical operators (cameramen, sound engineers, IT-specialists, signal operators).
Expectations
Broadcasters require high quality of IT-services including high quality signal receipt, and 24-hour access
to the Main Media Centre equipped in compliance with modern TV standards and employing cutting
edge technology. The Centre is to be located in the closest proximity to the sports venues.
Press
Description
Participants of the Games in charge of information coverage of the WU2019 and distributing the
information on the Games progress to the whole world. Mainly the analysis and estimation of the events
come through them alongside with the translation of the authoritative opinion through Mass Media,
printed press and Internet channels.
Target audience
▶▶ Reporters;
▶▶ Photographers;
▶▶ Technical personnel (cameramen, sound engineers, picture editors, IT-specialists and etc.).
Expectations
The main criterion of the Mass Media successful operation is the speed, so all the services and facilities
provided to the press shall be delivered as soon as possible, and be optimal from the point of view of
logistics / transportation.
A prerequisite for the organization of a comfortable environment is a 24-hour access to the main
depository of thematic databases including operational statistics of the Games.
Marketing sponsors
Description
These are representatives of companies - partners of the Winter Universiade – 2019. For them the
Games is primarily a business project in which they invest and expect appropriate returns in the form of
financial or reputational bonuses.
Target audience
▶▶ Representatives of the Winter Universiade‑2019 sponsors;
▶▶ Representatives of suppliers and contractors of the Winter Universiade‑2019
Expectations
The Games marketing sponsors need to have ensured compliance with the requirements and obligations
stipulated in the contracts signed with them. During the Games they attend sports events and some
of the official and protocol events. In addition, they organize advertising and marketing events of their
companies. It is important to provide them with the services and facilities as stipulated in the contracts.
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Organising Committee “Krasnoyarsk – 2019”
Description
These are direct organizers of the Winter Universiade – 2019, who include members of the Organising
Committee, the Executive Directorate employees and volunteers of the Games. Depending on their status
(permanent, temporary, consultant) they are differently engaged into the preparation of the Games.
However, the constant attention to the needs of this client group remains since they directly impact the
successful preparation and delivery of the Winter Universiade - 2019.
Target audience
▶▶ Members of the Organising Committee of the Universiade‑2019;
▶▶ Executive Directorate of the Winter Universiade‑2019 (regular and temporary staff);
▶▶ Volunteers of the Games.
Expectations
For this client group it is important to comply with the employment regulations and conditions as set
out in their employment contracts. In addition, given the unique feature of the event, there is need in a
non-material motivation system for the employees as well as creation of a common corporate culture
and spirit.
For the volunteers it is important to be able to join the spirit of a major sports event. They need to
have an ensured employment comfort - transfers, accommodation, food and adequate intangible and
financial incentives in the form of souvenirs, uniform, letters of appreciation.
Spectators and guests of Krasnoyarsk
Description
Mainly, these are residents of the Krasnoyarsk agglomeration and guests who arrived from other cities
and regions of Russia, who purchase tickets and attend the event in person. A significant portion of the
Games audience are students of Krasnoyarsk higher educational institutions. The percent of visitors
from other cities and regions of the Russian Federation is also very high among them.
Target audience:
▶▶ Residents of Krasnoyarsk city and Krasnoyarsk agglomeration;
▶▶ Residents of other cities and regions of the Russian Federation.
Expectations
The degree of success of the Winter Universiade - 2019 will largely depend on the degree of satisfaction
of its viewers. In the first place they expect the international competitions of high quality and modern city
with interesting architectural solutions and high-quality level of services. This includes the convenience
of delivery to sports venues (availability of transport and routes), convenience in purchasing tickets,
services in the venue itself (food, entertainment), the opportunity to purchase souvenirs, interesting
entertainment programme. Non-resident visitors need information on accommodation options and its
cost in the city.
World community
Description
These are the categories of fans, who are not present at the competitions in person, but follow them on
TV, broadcasts on the Internet, radio and in the news.
Target audience
▶▶ World audience following the Games on TV, radio, the Internet, etc.;
▶▶ Russian audience following the Games on TV, radio, the Internet, etc.
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5. Key statistics
Expectations
This client group needs stable and timely reports on the competitions and the latest results on the
official website of the Games, as well as providing broadcasts on popular and affordable TV channels,
through sports websites and Internet platforms.
Forecasted number of main client groups of the Winter Universiade of 2019:
The Games participants, i.e. athletes and members of official delegations: maximum 2,800 people, of
which 1,900 are athletes.
Technical delegates and representatives of different national sports federations and committees:
at least 100 people.
FISU Family members, FISU Staff and representatives: 250 people (Executive Committee – 30 people,
FISU Technical Department– 13 people, guests and honorary members of FISU – 10 people, FISU Staff–
40 people, FISU Web TV – 5 people, FISU TV – 10 people, Medical Committee – 10 people, Heads of
Sports Federations).
Representatives of relevant sports federations: 500 people.
Judges, referees: 150 people.
Media representatives, including technical personnel: 1,500 people
Tourists and guests coming to Krasnoyarsk city: minimum 25,000 people.
Workforce (contractors, temporary employees, participants of ceremonies, seconded staff):
Employed – 650 people.
Volunteers – at least 5,000 people.
Visitors of sports competitions and awarding ceremonies: at least 200,000 people.
The venues used for competitions are planned to be filled at least by 80% during the Winter Universiade
of 2019 delivery period taking into account that 20% of venues seats are reserved for press, accredited
people and TV. As for the Opening and Closing Ceremonies, 25% of seats are reserved for the press,
TV, officials and sponsors. All efforts and endeavors of the Organization Committee and Executive
Directorate will be aimed at increasing the presence of audience at competitions to a maximum and at
providing the availability of competition venues in the period of preparation and delivery of the Winter
Universiade of 2019.
Operational budget
The costs volume within the operational budget of the Universiade makes 7,336.0 million rubles,
including the funds of the federal budget in the amount of 4,435.3 million rubles, and the funds of the
consolidated budget of Krasnoyarsk Territory in the amount of 2,900.7 million rubles.
The operational budget will be distributed within 2014-2019 as follows:
–2014: 80.3 million rubles,
–2015: 129.0 million rubles,
–2016: 173.5 million rubles,
–2017: 454.0 million rubles,
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–2018: 1,932.8 million rubles,
–2019: 4,566.4 million rubles.
The volume of expenditures for the maintenance and current activity of the Executive Directorate
(operational budget) has already been planned for 2014.
The costs from the federal budget and Krasnoyarsk Territory budget are currently under formation for
2015 and forecasted period of 2016-2017.
The volume and items of expenditures for the Directorate maintenance and its current activity will be
defined by the curent financial plans within the functional planning procedures.
65
Management
system
6
Management
system
6
68
Grounds
On November 09, 2013, the main Attribution
Contract on undertaking obligations to deliver the
29th Winter Universiade 2019 was signed by the
President of FISU, Claude-Louis Gallien; FISU’s
Secretary General/CEO, Eric Saintrond; the Minister
of Sports of the Russian Federation, Vitaly Mutko;
the President of the Russian Students Sports Union,
Oleg Matytsin; the Governor of Krasnoyarsk Territory,
Lev Kuznetsov; and the Mayor of Krasnoyarsk,
Edkham Akbulatov.
This Master Plan sets an objective to provide for
the quality planning and management of all spheres
and liabilities within the whole period of preparation
and delivery of WU2019 to meet the expectation of
all client groups in the most efficient way.
Regulatory and legal
support
With the purpose to provide for the successful
preparation and organization of the Games the
following federal and regional regulatory documents
have been presently adopted:
▶▶ Decree No 16 of the President of the Russian
Federation dated January 14, 2014 “On preparation
to deliver the XXIX World Winter Universiade of
2019 in Krasnoyarsk”;
▶▶ Order of the Russian Federation Government
dated 18.02.2014 No 219-r “On formation of
the Organising Committee for spearheading the
preparation and delivery of the XXIX World Winter
Universiade of 2019 in Krasnoyarsk”;
▶▶ Order of the Russian Federation Government
dated 08.05.2014 No 768-r “On establishment of
an Autonomous Nonprofit Organization “Executive
Directorate of the XXIX World Winter Universiade of
2019 in Krasnoyarsk”.
6. Management system
The delivery of WU2019 in Krasnoyarsk is officially supported by:
▶▶ The President of the Russian Federation
▶▶ The Government of the Russian Federation
▶▶ The Governor of Krasnoyarsk Territory
▶▶ The Government of Krasnoyarsk Territory
▶▶ The Mayor of Krasnoyarsk City
▶▶ Olympic Committee of Russia
▶▶ Russian Students Sports Union
▶▶ Sports Federations of the Russian Federation
▶▶ Sports Federations of Krasnoyarsk Territory
▶▶ Board of Rectors of Krasnoyarsk Territory
No regulatory or legal acts have been adopted in the Russian Federation, Krasnoyarsk Territory or the
city of Krasnoyarsk that would contradict the policy of FISU, which could cause any restrictions as for
the preparation and delivery of the Universiade-2019.
Concepts
Below are the concepts being developed and accepted for further implementation to organize the
integrated work during the period of preparation and delivery of the Games:
▶▶ Legacy;
▶▶ Medical, anti-doping, sanitary and epidemiological support;
▶▶ Ecological support and environmental safety;
▶▶ Transport support;
▶▶ Use of information and communication, telecommunication technologies;
▶▶ Security provision;
▶▶ HR and volunteers training.
69
6. Management system
Organising Committee
The WU 2019 Management system has three basic levels: Organising Committee, Supervisory Board,
and Executive Directorate.
The Organising Committee for the preparation and delivery of the 29th Winter Universiade 2019 in the
city of Krasnoyarsk was founded by Decree of the Russian Federation Government dated 18.02.2014
No 219‑r. The Organising Committee of the WU 2019 includes the representatives of governmental
authorities of the Russian Federation and Krasnoyarsk Territory. The Organising Committee takes
key decisions concerning the preparation and delivery of the Games; approves the action plan for the
preparation and delivery of the Games as well as the list of WU 2019 venues.
The Ministry of Sports of Russian Federation in cooperation with other ministries, the Government of
the Krasnoyarsk Territory and the Russian Student Sports Union prepares and submits to the Organising
Committee the progress reports on the implementation of actions aimed at preparation and delivery of
the Games at least once every six months.
The organizational and technical support of the activity of the Organising Committee is the responsibility
of the Ministry of Sports of Russian Federation.
Composition of the Organising Committee:
Shuvalov Igor Ivanovich – Chairman of the Organising Committee, First Deputy Chairman of the Russian
Federation Government;
Tolokonsky Viktor Alexandrovich – Deputy Chairman of the Organising Committee, Governor of
Krasnoyarsk Territory;
Levitin Igor Evgenyevich – Deputy Chairman of the Organising Committee, Assistant to the President
of the Russian Federation;
Matytsin Oleg Vasilyevich – Deputy Chairman of the Organising Committee, President of the AllRussian Public Organization «Russian Students Sports Union”;
Mutko Vitaly Leontyevich – Deputy Chairman of the Organising Committee, Minister of Sports of the
Russian Federation;
Akbulatov Edkham Shukriyevich - Mayor of Krasnoyarsk City;
Alekseev Sergey Igorevich – Acting Minister of Sports and Youth Policy of the Krasnoyarsk Territory;
Vaganov Evgeny Alexandrovich – Rector of the Federal State Autonomous Educational Institution of
Higher Professional Education «Siberian Federal University»;
Gizatulin Rinat Rinatovich – Deputy Minister of Natural Resources and Environment of the Russian
Federation;
Gorovoy Alexandr Vladimirovich – First Deputy Minister of Internal Affairs of the Russian Federation;
Dedyukhin Vladimir Anatolyevich – Deputy Minister of Regional Development of the Russian Federation;
Elin Evgeny Ivanovich – Deputy Minister of Economic Development of the Russian Federation;
Kagramanyan Igor Nikolayevich – Deputy Minister of Health of the Russian Federation;
Kalinin Konstantin Mikhaylovich – Deputy Head of the Planning and Organization of Protective
Measures, Federal Protective Service of the Russian Federation;
Katrenko Vladimir Semenovich – Auditor of the Accounts Chamber of the Russian Federation;
Kuznetsov Anatoly Evgenyevich – Deputy Head of the Federal Migration Service of the Russian
Federation;
Kuzmin Valery Ivanovich – Roving Ambassador of the Ministry of Foreign Affairs of the Russian
Federation;
Livanov Dmitry Viktorovich – Minister of Education and Science of the Russian Federation;
Men’ Mikhail Alexandrovich – Minister of Construction, Housing and Communal Services of the Russian
Federation;
Milovzorova Elena Borisovna – Deputy Minister of Culture of the Russian Federation;
Naygovzina Nelli Borisovna – Deputy Head of the Central Office of the Government of the Russian
Federation;
Nesterenko Tatiana Gennadyevna – First Deputy Minister of Finance of the Russian Federation;
Nikiforov Nikolay Anatolyevich – Minister for Communications and the Media of the Russian Federation;
Novak Alexandr Valentinovich – Minister of Energy of the Russian Federation;
Parshikova Natalia Vladimirovna – Secretary of the Organising Committee, State Secretary - Deputy
70
Minister of Sports of the Russian Federation;
Smirnov Sergey Mikhaylovich – First Deputy Director of the Federal Security Service of the Russian
Federation;
Sokolov Maxim Yuryevich – Minister of Transport of the Russian Federation;
Stepanov Vladimir Viktorovich – Deputy Minister of the Russian Federation for Matters Relating to
Civil Defence, Emergency Situations and the Rectification of the Consequences of Natural Disasters;
Tomenko Viktor Petrovich – First Deputy Governor of Krasnoyarsk Territory – Chairman of the
Krasnoyarsk Territory Government;
Yatskin Andrey Vladimirovich – Plenipotentiary of the Government of the Russian Federation in the
Council of Federation, Federal Assembly of the Russian Federation.
Autonomous nonprofit organization
“Executive Directorate “Krasnoyarsk 2019”
The founders of Autonomous Nonprofit Organization “Executive Directorate of the 29th Winter
Universiade 2019 in Krasnoyarsk” are:
On behalf of the Russian Federation – the Ministry of Sports of the Russian Federation;
On behalf of Krasnoyarsk Territory – the Government of Krasnoyarsk Territory;
On behalf of the city of Krasnoyarsk – Krasnoyarsk City Administration;
All-Russian Public Organization “Russian Students Sports Union”.
The Executive Directorate functions to cooperate with FISU and international sports federations to
cover all the issues related to preparation and delivery of the WU2019. Maxim Urazov was appointed
Director General of the Autonomous Nonprofit Organization “Executive Directorate of the 29th Winter
Universiade 2019 in Krasnoyarsk”.
The Directorate is the main coordinator of the Games delivery process for FISU. The Directorate is
in charge of organizing and coordinating the activities of preparation and delivery of the WU2019.
Detailed description of the functions is given below:
▶▶ Develop, confirm and approve the Sports Programme of the Universiade with FISU and Sports
Federations.
▶▶ Develop the Master Plan of the Games preparation and delivery to be approved with the Executive
Committee of the FISU; and submit reports on the Plan implementation to the FISU Executive Committee
twice per annum.
▶▶ Provide the Universiade venues with all the required sports, medical, technical and other equipment in
compliance with the requirements of FISU and international sports federations.
▶▶ Guarantee technical preparation and TV broadcastings to any part of the world. Protect broadcasting
rights.
▶▶ Coordinate issues of medical and anti-doping support.
▶▶ Develop operational budget for the Games preparation and delivery.
▶▶ Implement marketing programs and establish copyright protection.
▶▶ Search and attract sponsors to the Games.
▶▶ Develop and implement ticketing programme.
▶▶ Provide information support, conduct promotional and PR-campaigns aimed at popularization of ideas
and values of the Universiade, students fellowship and University sports.
▶▶ Participate in development of the required regulatory and legal acts by the state authorities bodies
and local self-regulatory bodies.
▶▶ Organize and provide for the launch of the Universiade Village.
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6. Management system
Supervisory Board
The Supervisory Board is the highest governing board of the Executive Directorate. It is in charge of
public supervision over the financial and administrative activities of the Directorate.
The Supervisory Board is entitled to perform the following functions:
▶▶ Modifies the Charter of the Directorate;
▶▶ Identifies the priority functional areas of the Directorate ;
▶▶ Approves the financial plan and annual reports on financial and economic activity;
▶▶ Appoints the Director General and the Audit Commission members;
▶▶ Approves transactions on the disposal of the Directorate’s property and other transactions (in which
there is an interest);
▶▶ Decides on the reorganization or liquidation of the Directorate.
The Supervisory Board includes representatives of the founders and the Director General of the Executive
Directorate. The Chairman of the Supervisory Board of Executive Directorate is the Minister of Sports of
the Russian Federation, Vitaly Leontyevich Mutko.
Composition of the Supervisory Board:
Mutko Vitaly Leontyevich – Chairman of the Supervisory Board, Minister of Sports of the Russian
Federation;
Parshikova Natalia Vladimirovna – State Secretary – Deputy Minister of Sports of the Russian
Federation;
Tomenko Viktor Petrovich – Deputy Chairman of the Supervisory Board, First Deputy Governor of
Krasnoyarsk Territory – Chairman of the Krasnoyarsk Territory Government
Alekseev Sergey Igorevich – Acting Minister of Sports and Youth Policy of the Krasnoyarsk Territory;
Matytsin Oleg Vasilyevich – President of the All-Russian Public Organization «Russian Students Sports
Union”;
Seyranov Sergey Germanovich – Vice-President of the All-Russian Public Organization “Russian
Students Sports Union”; Rector of Moscow State Academy of Physical Education;
Ignatenko Andrey Leonidovich – First Deputy Mayor of Krasnoyarsk City, Head of Mayor’s Department;
Koropachinsky Alexandr Igorevich – Deputy of Krasnoyarsk City Council of Deputies;
Urazov Maxim Sergeyevich – Director General of ANO “Executive Directorate for the XXIX World Winter
Universiade 2019 in Krasnoyarsk”.
Organisational structure for the preparation to hosting
the Universiade-2019
Organising Committee of the 29th Winter
Universiade 2019 in Krasnoyarsk
Ministry of
Sports of
the Russian
Federation
Russian Students
Sports Union
Host City –
Krasnoyarsk
The Government
of Krasnoyarsk
Territory
Supervisory Board
International
University Sports
Federation (FISU)
72
ANO “Executive Directorate of the
29th Winter Universiade 2019
in Krasnoyarsk”
National University
Sports Federations
(NUSF)
Main spheres of cooperation with executive and
legislative power bodies
Normative regulation:
Taxation
▶▶ Visa support
▶▶ Customs support
Infrastructure support:
▶▶ Using the existing sports and ancillary infrastructure
▶▶ Construction of new facilities
▶▶ Telecommunication infrastructure
Consultative support and assistance:
▶▶ Security provision
▶▶ Support during boarder-line, immigration and customs procedures
▶▶ Administrative support, including coordination of compliance with environmental and fire safety
regulations
▶▶ Healthcare and medical services
▶▶ Using radiospectrum frequency
▶▶ Transport
▶▶ Operations in airport
Additional services and support:
▶▶ Meteorology
▶▶ Metrology
▶▶ Provision of overlays and temporary constructions
▶▶ Anti-doping control
▶▶ Matters of national interests, including tourism and business promotion.
▶▶
Host city
The Operation Headquarters (OH) was established in the framework of preparation and delivery of the
WU2019 at the level of the Krasnoyarsk Territory Governor. The OH includes the heads of all Territory
Ministries. The OH coordinates performance of the operational tasks set by the Organising Committee
of the WU2019. Each Territory Ministry has appointed a working group in charge of preparation and
implementation of the measures and tasks within specific functional areas.
At the level of the Mayor of Krasnoyarsk city, the Coordination Headquarters (CH) was established to
organize the work of the host city operation services. The working groups provide for the support of
preparation and delivery of the Games, infrastructure facilities, workforce provision and financing.
The main spheres of interaction between the Organising Committee of the Universiade-2019 and
municipal bodies are as follows: matters of interest for the host city including infrastructure improvements
and development, business and retail sales, social impacts, involvement of citizens, host city festivals
arrangement, decoration of city locations and signage placement, host city wastes management, host
city utilities modernization, services delivery to visitors (including operation of information desks and
public toilets, etc.), and city services.
The WU2019 Students Headquarters (SH) were established in 10 institutions of higher education in
Krasnoyarsk Territory. The headquarters aim at popularization of the idea of the Games delivery in the
capital of the Krasnoyarsk Territory. They organize master classes of world-known athletes, conduct
flash-mobs and other events of a mass character. The headquarters also function as volunteers training
centres.
73
Organization
evolution
7
Executive Directorate
The process of the Universiade‑2019 organization
includes a wide range of responsibility spheres,
tasks and functional areas of activity. All these are
efficiently interconnected and must be subject to
regular supervisions and control.
The organizational structure of the Executive
Directorate is based upon functional division and
will be developed according to the evolution of the
Games preparation procees.
The final organizational structure of the Executive
Directorate of the 29th Winter Universiade in
Krasnoyarsk includes:
▶▶ The Head of the Directorate
▶▶ 5 Deputies to the Head of the Directorate
▶▶ 5 key blocks of responsibility
▶▶ 16 departments
Organization
evolution
7
7. Organization evolution
76
Head of Executive
Directorate of the
Universiade‑2019
Finances and
Planning
Infrastructure
Marketing and
Culture
Planning
Department
Venues
Management
Department
Legal Affairs
Department
Financial
Department
Safety and HR
Operations
Marketing
Department
Security Service
Competitions
Organization
Department
Logistics and
Procurement
Department
Culture,
Ceremonies
and Education
Department
HR Department
International
Department
Transport
Department
Communications
Department
Technologies
Department
Games Support
Department
Universiade
Village
Key blocks of responsibility
Finances and Planning
Processes of economic, legal and financial content, including planning and reports compiling. The block
includes the following departments:
▶▶ Planning Department
▶▶ Legal Affairs Department
▶▶ Financial Department
Infrastructure
Establishment, development and maintenance of the infrastructure, logistics, transport system,
technological infrastructure of the Winter Universiade 2019 and the city of Krasnoyarsk in all spheres.
This block includes the following departments:
▶▶ Venues Management Department
▶▶ Logistics and Procurement Department
▶▶ Transport Department
▶▶ Technologies Department
77
7. Organization evolution
Marketing and Culture
Media and visual support of the Games in a unified style and in full compliance with the Universiade
Concept, development of a marketing plan, interaction with media partners, support of the Opening
Ceremony, Closing Ceremony, Torch Relay, etc. This block includes the following departments:
▶▶ Marketing Department
▶▶ Department in Culture, Ceremonies and Education
▶▶ Communications Department
Security and HR
Establishing the security system for the Universiade-2019 and its maintaining during the Games delivery.
Employing, training and motivating the workforce, including volunteers. This block includes the following
departments:
▶▶ Security Service
▶▶ HК Department
Operations
Operational contents of the Games including organization of sports competitions, their anti-doping
and medical support, international relations with the Games participants (the FISU and NUSF), Gamesoriented services and operations in the Universiade Village. This block includes the following departments:
▶▶ Competitions Organization Department
▶▶ International Department
▶▶ Games Support Department
▶▶ Universiade Village
Main Departments of the Directorate
Planning Department
This Department is responsible for the support of planning processes alongside it provides control over
the execution of the Master Plan, monitors operational processes, compiles reports for all stakeholders
and controls the process of creating and executing the Universiade legacy.
The Department activities are aimed at performing the following functions:
▶▶ Coordination, planning and control
▶▶ Risks management
▶▶ Legacy and sustainability
▶▶ Publications
▶▶ Government relations
Legal Affairs Department
Legal support of functional areas of the Directorate’s activities at all phases of preparation of WU2019,
including conclusion of sponsorship contracts, agreements on venues usage, procurement agreements,
license agreements, laws amendments, etc. The Department shall support the protection of intellectual
property of FISU and the Directorate.
Legal Affairs Department shall have the following functions:
▶▶ Legal support
▶▶ Licensing and merchandizing
▶▶ Intellectual property protection
Financial Department
Financial and budget activity including financial planning, control, internal audit, insurance, definition of
rates, etc. Interaction with state authorities in the framework of budget related approvals.
The Financial Department shall perform the following functions:
▶▶ Finances
▶▶ Rate card
78
Venues Management Department
Preparation of venues to the Universiade-2019 and their management in the period of the Games
delivery. The activity implies setting up the requirements, coordination of construction, overlays, design
and equipment of venues and surrounding territory, establishment of power infrastructure.
The Department activity includes the following functional areas:
▶▶ Venue management
▶▶ Construction coordination of overlays
▶▶ City operations
▶▶ Signage
▶▶ Cleaning and waste
Logistics and Procurement Department
Establishing logistics infrastructure for all functional areas of the Directorate as well as procurement
and supply management, including development of the purchasing, delivery, storage, distribution and
location of the goods and materials required to deliver Winter Universiade-2019.
The Department activity implies performance of the following functional areas:
▶▶ Administration and office management
▶▶ Logistics
▶▶ Procurement
Transport Department
Organization and supply of transport operations of the Games, including cooperation with the
corresponding state authorities and private businesses, providing services to all client groups (in
compliance with the requirements), creating transport logistics and transport routs, etc.
Technologies Department
Creating modern, reliable, and operative technological infrastructure to support main processes of the
Games.
Marketing Department
Creating and maintaining the look of the Games as well as gaining profits from the marketing activity,
sponsors (including negotiation processes and conclusion of contracts), tickets distribution (including
establishment of the distribution system and pricing policy observation).
Marketing Department shall perform the following functions:
▶▶ Brand management
▶▶ The look of the Games
▶▶ Marketing
▶▶ Ticketing
Culture, Ceremonies, and Education Department
Creating, accruing, using and further transfer of all knowledge related to the 29th Winter Universiade-2019,
including development of the educational programmes, the Observer program, etc. In addition, the
Department shall be in charge of the cultural aspect of the Games, organization of the Opening and
Closing Ceremonies, medal ceremonies and special events.
This Department will have the following functions:
▶▶ Culture
▶▶ Ceremony
▶▶ Education
▶▶ Knowledge management
79
7. Organization evolution
Communications Department
Support and cooperation of the Directorate with the main client groups. The activity shall cover press
service, relations with Mass Media broadcasting companies, moderating all web-sites of the Directorate,
publications in Mass Media, etc.
The Department’s activity implies performing the following functions:
▶▶ Press operations
▶▶ Internet
▶▶ Communications
▶▶ Broadcasting
Security Service
Creating and maintaining the safety environment at all phases of the preparation and delivery of the
Universiade-2019, including providing the corresponding services in all functional areas of the Directorate
and close cooperation with all stakeholders.
HR Department
Processes of attracting, selecting, motivating and awarding the employees and volunteers as well as
creating the unified corporate culture and spirit.
The functions below are performed by the HR Department:
▶▶ Human Resources
▶▶ Volunteers
Sports Competitions Organizations Department
Organization and support of the sports competition programme (including test events), medical and antidoping support, cooperation with sports federations, FISU, preparation of venues, developing training
and competitions programmes, services for competition results recording, etc.
The activity of the Department implies performing the following functions:
▶▶ Sports competitions
▶▶ Test events management
▶▶ Medical
▶▶ Anti-doping control
International Department
Matters of international cooperation, including relations with FISU, NUSF, sports federations, support
of their representatives and delegations, organization of visits and meetings, visa support, as well as
providing linguistic services to all client groups and functional areas of the Directorate.
The main functions of this Department are listed below:
▶▶ FISU relations
▶▶ NUSF relations
▶▶ Protocol
▶▶ Language services
The Games Support Department
Supporting processes of the Winter Universiade in accreditation, accommodation, catering, etc.
The main functions of the Department are:
▶▶ Accreditation
▶▶ Food and Beverages
▶▶ Arrivals and departures
▶▶ Accommodation
▶▶ Spectators services
The Universiade Village
Coordination in the framework of preparation of the Universiade Village and organization of crossfunctional interactions of activity within the Universiade Village.
80
Evolution of organizational structures
The process of the Games preparation causes changes to the Directorate workforce at different phases
of its development.
The chart below represents the evolution (changes in the number of people employeed) of the Executive
Directorate at different phases of the Games preparation.
700
650
600
550
500
400
300
230
200
100
24
45
80
0
Year
201420152016201720182019
Volunteers are one of the main organizers of the Games. Volunteers are going to participate in the
preparation and delivery of the Games. The chart below represents the evolution (changes in the
number of) volunteers at different phases of the Games preparation.
5500
5056
5000
4667
4500
4000
3500
3000
2590
2500
2000
1500
970
1000
500
180
420
0
Year
201420152016201720182019
81
7. Organization evolution
Distribution of the volunteers.
Functional area
2014 2015 2016 2017 2018 2019
Accomodation
0
0
0
50
0
150
Accreditation
0
0
0
30
0
70
Administration and Office Management
0
10
10
5
0
5
Anti-Doping
0
0
0
0
0
15
Arrivals and Departures
0
20
20
70
0
70
Brand Management
0
0
0
0
0
8
Intellectual Property Protection
0
0
0
0
0
12
Broadcasting
0
0
0
0
0
12
Ceremonies
0
0
0
0
0
20
City Operations
0
200
500
700
500
300
Cleaning and Waste
0
0
0
0
0
20
Coordination, Planning and Control
0
0
0
0
0
80
Communication
0
0
0
0
0
110
Construction coordination and overlays
0
0
0
0
0
25
100
100
400
800
1000
40
0
0
0
200
800
1150
Culture
Education
Spectators Services
0
0
0
0
0
0
Finance
0
0
0
20
50
50
FISU Relations
0
0
0
50
120
120
NUSFs Relations
0
0
0
10
15
30
Food and Beverages
0
0
0
0
10
12
HR
0
0
0
0
30
42
Government Relations
0
0
0
5
11
11
Internet
0
0
0
5
5
11
Knowledge Management
20
20
20
50
100
170
Language Services
0
0
0
0
5
5
Legacy and Sustainability
0
0
0
0
5
5
Legal
0
0
0
0
5
5
Licensing
0
0
0
20
40
40
Logistics
0
0
0
10
50
90
Look of the Games
0
0
0
0
16
16
Marketing
0
0
0
50
105
105
Medical Care
50
50
0
0
0
0
Media Relations
10
20
20
20
100
440
Procurements
0
0
0
5
10
12
Protocol
0
0
0
0
40
40
Publications
0
0
0
0
0
0
Rate Card
0
0
0
0
0
5
Risk Management
0
0
0
0
0
0
82
Functional area
Security
2014 2015 2016 2017 2018 2019
0
0
0
0
0
0
Signage
0
0
0
0
0
0
Sports
0
0
0
100
500
550
Technologies
0
0
0
0
30
60
Test Events Management
0
0
0
30
70
0
Ticketing
0
0
0
0
100
200
Transportation
0
0
0
200
400
400
Venue Management
0
0
0
50
300
300
Village Management
0
0
0
10
50
50
100
200
200
Volunteers
Total
0
0
0
180
420
970
2590 4667 5056
83
Risk
management
8
Risk
management
8
86
Definition
Risk management is one of the priority activities
of the Executive Directorate. Risk management
is considered to be a systematic process aimed
at mitigation of potential threats and risks that
may impede the successful preparation of the
Games. Risk management will be integrated as a
daily component in the activities of the Executive
Directorate.
In the development of the risk management process,
the balance between centralized and decentralized
project management activities is used.
Goal
Together with FISU and all interested parties,
the main goal of the Executive Directorate is to
efficiently determine risks and minimize their
impact on the work process and preparation for the
WU2019 via development of specific action plans
for emergency and crisis situations.
8. Risk management
Objectives
To achieve the above mentioned goal the following objectives are to be pursued:
Development and implementation of the risk management system, which will include plans, procedures,
measures on reduction of potential risks.
▶▶ Formation of close and sustainable interaction and feedback with other functional areas, venue
supervisors, other interested parties that will identify risks in their functional areas and will develop
their own plans on reduction of risks and actions in emergency situations.
▶▶ Ensuring constant control of monitoring, analytics and reporting to senior management on emerging
operational, financial and other risks.
▶▶ Control over the implementation of plans to reduce risks and testing of plans in case of emergency.
▶▶
Executive Directorate is responsible for:
▶▶ Determining of the main business risks related to the achievement of the Universiade objectives, and
provision of independent insurance to manage these risks;
▶▶ Providing risk solutions and services that allow to apply the risk management culture across all
functional areas;
▶▶ Providing continuous monitoring of all risks, issues and influences related to them, and facilitating
their settlement;
▶▶ Integrity of the financial condition, reputation and image of the Winter Universiade‑2019.
Planning and Implementation of the Process
For the effective risk management process, the Executive Directorate of the Universiade should introduce
and implement the Plan for Risk Management for the entire period of preparation and delivery of the
Games. This Plan is developed in close cooperation with FISU and International sports federations,
based on their experience and recommendations to counter emerging risks.
Risks of the Winter Universiade of 2019 in Krasnoyarsk
Potential risks of the Universiade‑2019 in Krasnoyarsk
Risk
Description
Counter measures
Snow level
Lack of snow cover for
competitions in certain sports
Sufficient amount of certified
machines for artificial snowmaking
Unstable international
situation, unfavorable
domestic political situation
and social unrest
Deterioration of relations with
other countries, sanctions,
boycott.
Close interaction and
consultation with FISU.
Lack of interest from
international visitors and
guests
Distant location of
Krasnoyarsk from many
potential guests and
spectators, its unfamiliarity
and lack of the Games
promotion can significantly
reduce the interest in them
on the part of international
visitors
Social unrest within the
country, instability after the
election.
Open and transparent
execution of the duties by the
Directorate.
Well organized positioning
and promotion of the
Universiade-2019 in other
countries, creation of an
attractive image. Active
promotion in the media.
Facilitation of visa and
customs procedures.
Continued on p. 78
87
8. Risk management
Beginning of the table on p. 77
Risk
Description
Counter measures
Provision of high-level
services for guests.
Development of a unique offer
for international visitors.
Disagreements between
the partners/stakeholders.
Failure to fulfill the terms of
contracts and agreements
Different views on work
process organization,
necessary decisions,
“paralleling” of responsibility
and authority (for example,
between the municipal,
regional and federal
authorities), absent hierarchy
and levels of decision-making,
etc.
Clear matrix of interaction
between all stakeholders of
the Games.
Lack of qualified professionals
Absence of such a great
amount of specialists and
necessity to invite them from
third party organizations may
complicate the process of
preparation of the Games
Detailed approach to the
system of search, selection
and motivation of staff is
required. It is necessary
to provide guarantees of
employment after completion
of the Winter Universiade
in 2019. High level wages
should be provided to skilled
professionals. It is necessary
to implement programmes of
professional development and
development of additional
skills for the staff
Deviation from the planned
schedule KGRIP
High probability of lagging
behind the performance
of the set tasks and goals
especially at the phase of
planning and implementation
of strategic plans
It is necessary to work closely
with FISU. As a result, FISU
will monitor and timely warn
of the cases of deviation from
the schedule and stimulate
fulfillment of obligations in
due time
Reduction of financing
Lack of, partial or total
reduction of the WU2019
budget, which may affect
the successful staging of the
Universiade and completeness
of implementation of the
objectives.
Cooperation and timely
consultations with key
investors.
Careful selection of partners
and study of the terms of
agreements with them.
Search and diversification of
funding sources and (or) the
use of various types of loan
capital.
Establishment of a special
endowment fund of the
Universiade (Trust)
Timely and thorough
preparation of the budget,
pre-scheduled work on
dynamic adjustments
Continued on p. 79
88
Beginning of the table on p. 77
Risk
Complication of relations with
FISU, NUSFs, International
Sports Federations
Description
Entails serious consequences
up to the failure of some
teams to come to the Games
and cancel the Winter
Universiade in Krasnoyarsk.
Counter measures
Establishment of open, formal
and informal partnerships
and relationships. Timely and
complete submission of all
required information, regular
meetings and consultations.
89
The concept
of the Universiade
9
The concept of the Universiade
The philosophy of the Universiade
The philosophy of the Games in a concentrated form can be represented by a set of keywords forming
a specific image of the Universiade, Krasnoyarsk city and its people with the world social network
users. Applying hash codes in the concept and strategy of promoting Universiade 2019 allow setting a
special emotional disposition and perception of the major international event within a 5-year period of
preparatory works. This event is the first of such a level to be held in Siberia, a region still unknown to
the majority of the international community and still a relatively closed territory.
The image of the Games
The Universiade-2019 is the third Universiade to be hosted by Russia. The first Universiade was held
in Moscow in 1973 (the USSR), the second was welcomed by Kazan in 2013. In the modern Russian
history, the Kazan Universiade set up a high standard of major international sport events, which was
implemented in a larger format at the Olympic Games in Sochi later.
The Krasnoyarsk Winter Universiade of 2019 can become a unique sports arena for the world powers
to come to Russia having left aside ideological disputes to take part in a sincere sports festival the
main value of which is to bring people and nations together through mutual opening and overcoming
stereotypes.
In 2019 Russia can hold the friendliest Students Games in the history of the Universiade Movement.
Key messages:
▶▶ Sport as the world uniting guests and participants of the Universiade in order to position Russian
openness and friendliness.
▶▶ Sport as the world uniting different cultures and values.
92
Sport as the world beyond time. Preserving traditions of ethnic cultures alongside with a high level of
modern sports development.
▶▶ Sport as an international symbol and system of international communication.
▶▶ Sport inspiring people to achieve new discoveries, above all, of infinite possibilities of a human .
▶▶
Legend
Krasnoyarsk city located in the heart of Siberia can become the host city of the friendliest and most
open University Games.
The friendliness and openness of Siberian people is in their blood. This is a special community of Russian
people, that has been evolving for centuries in this harsh land. The Siberians have different ethnic origin,
they are the descendants of the Slavs and Mongols, the Caucasian and European nationalities. But
they all share some common traits: they are the people of the big hearts and kindness; people able to
sympathize and stoically endure all the hardships..
Thus, Krasnoyarsk by every right can be called the host city of the Universiade, fully reflecting the
philosophy and humanistic values of the FISU as stipulated in the Constitution of the International
University Sports Federation, which are to promote the values of sports through friendship, partnership,
and fair competition, pureness and cooperation among students who will one day be in charge of and
take key positions in politics, economy and culture.
The Universiade in Krasnoyarsk will be a powerful communication channel to unite different communities,
the variety of which is often the source of today’s conflicts.
93
The concept of the Universiade
Mascots
The Winter Universiade is a celebration of the winter, a holiday of hospitality, a festival of youth and
sports charging everyone with its energy.
All this variety of meanings is reflected in the mascots and the overall visual concept of the Universiade
having been developed. The mascot of the Winter Universiade in Krasnoyarsk is a U Laika – Siberian
Laika, the symbol of loyalty, friendliness, joy and indomitable energy, a friend who is always ready to
help in difficult times. This fully reflects the Siberian flavor and philosophy of the Universiade aimed at
creating the general atmosphere of mutual respect and friendship.
Mission
To hold a successful Universiade in one of the most mysterious places of Russia at the level that will
exceed expectations, the Universiade that would open Siberia and its friendliness to the world as well as
its unlimited possibilities for realization of bright ideas.
The Universiade is a long awaited and positive event in Siberia, which changes the vector of the region
development, improving the life standards and forming promising environment.
Slogan
Real Winter!
Discover Siberia!
Discover True Russia!
100% Winter!
The Winter Universiade of 2019 gives Russia and FISU the opportunity to hold the friendliest (kind,
peaceful, positive) University Games, to emphasize the main value of sports and fair competition, which
is to overcome the barriers: state borders, national and religious dogmas, the contradictions of the
metropolis and peripheral areas.
Despite the cold climate, the Winter Universiade of 2019 in Krasnoyarsk will be remembered by the
participants and organizers as the warmest one.
94
95
96
Strategic
objectives
10
97
Strategic objectives
5 key strategic objectives and 12 general tasks have been singled out. Their achieving shall be the
indicator of efficient performance, shall meet the expectations of FISU and the client groups, which will
in the long run be expressed in positive assessment of the Games themselves as early as the next day
after their completion.
Objectives
▶▶ Preparing and hosting a successful and unique Universiade using the latest achievements and
innovations in technology, organization and management.
▶▶ Forming the image of the friendliest University Sports Games, which will be remembered by
participants and spectators due to the positive and sincere atmosphere that is free of social, cultural
and political barriers.
▶▶ Opening Siberia to the world, experiencing its natural beauty, cultural diversity, traditions and feeling
the kindness and hospitality of the Siberians.
▶▶ Starting a new development vector of Krasnoyarsk, as a winter sports center in the eastern part of
Russia and the Asia-Pacific region, capable of hosting major sport events and athletes from around the
world in the centre of Russia.
▶▶ Creating a perspective and friendly urban environment, allowing residents and visitors of the city and
the region to realize their potential and make residence safe and comfortable for themselves and their
children.
Tasks
▶▶ To ensure a high level of services for all the Games participants and Krasnoyarsk guests, create a
friendly atmosphere, joy and understanding employing cutting-edge solutions and experience in the
preparation of such events.
▶▶ To develop a modern sports infrastructure that meets the latest international standards and is
designed for professional athletes training, world-class competitions and development of mass sport
culture in Russia.
▶▶ To continue the Russian winning tradition, become an educational platform for new generations of
Olympians.
▶▶ To ensure the implementation of modern standards of accessibility, environmental protection, service
and urban infrastructure, making it more diverse, more interesting, more comfortable and create and
ensure conditions for self – realizations of residents and visitors.
▶▶ To promote the ideas of tolerance, equality of cultures, to create conditions for development of small
nationalities.
▶▶ To promote values of sports, physical education, volunteering, healthy lifestyles among the population
of the region, and Russia.
▶▶ To develop a system of education, to introduce modern educational technology, increase the
mobility of students through the expansion of relations with European and Asian sport and educational
organizations, opening new joint educational programmes and products (at the Academy of Winter
Sports and the Siberian Federal University).
▶▶ To promote cultural exchanges, enhance mutual understanding and dialogue between young people,
youth and sports non-governmental organizations.
▶▶ To create an effective student sports development system of selection and training sport reserve
for the Olympic teams of the country, to become the preparation basis for the preparation of future
Olympians.
▶▶ To implement new methods of training athletes in extreme conditions and explore the limits of human
capabilities through the creation of a unique biotechnological center in the east of Russia.
▶▶ To create a positive impression of Krasnoyarsk, Siberia, and the whole of Russia in the world, show
the world the richness and diversity of the Siberian culture and nature, share the achievements of
Krasnoyarsk in sports, science, education and culture, and introduce outstanding Siberian people to the
world and the rest of Russia.
▶▶ To concentrate unique human resources capable of conducting large-scale international events.
98
99
100
Legacy
11
101
Legacy
Providing legacy and positive sustainable changes is one of the main strategic tasks for the hosting of
the Universiade in Krasnoyarsk. As practice shows, the Universiade changes the image of the host city,
its infrastructure and economy, practically giving it a ‘new’ life or additional development vector.
Tangible Legacy
The infrastructural legacy is the most obvious and causes the following positive sustainable changes:
Sports venues of the Universiade will become a catalyst for the development of professional and
popular sports in Krasnoyarsk;
▶▶ Social infrastructure venues, such as the Universiade Village, International Information Center, Medical
Center at the Universiade Village will contribute to the development of the social sphere of the host city
and the health sector;
▶▶ Transport infrastructure development will make the host city more convenient for life and create
economic advantages;
▶▶ Increasing availability of the urban environment for people with limited mobility, including the
establishment of the venues for the Universiade and other urban facilities conditions that meet
international standards of accessibility. This allows opening social area of the city for disabled people
and mitigating the factor social disparity;
▶▶ The Universiade will contribute to the development of the Siberian Federal University campus and its
establishment as the academic centre of Siberia, a point of its entering the international educational
area.
▶▶
Non-tangible Legacy
Positive sustainable changes that will happen in Krasnoyarsk will first of all include the following:
Increased citizens’ (particularly youth) interest to the international sports movement, the formation of
a trend «sport as a way of life»;
▶▶ Acquisition of experience and knowledge by the people that will contribute to their personal growth
and development; such experience and knowledge will be in demand for the host city, the country and
society;
▶▶ Volunteer movement becomes more widespread, and the Institute of Volunteering gains more prestige
and openness;
▶▶ Enrichment of the host city’s cultural life through the formation of a new brand of Krasnoyarsk;
▶▶ A new stage of the education development and popularity, Krasnoyarsk will be able to become an
international academic center of Siberia;
▶▶ Discovering Siberia through the image of a successful, comfortable and dynamically developing city.
▶▶ Hospitality and Tourism Services will receive a powerful development impetus;
▶▶ The Universiade will form a favorable investment climate in the region, and as a consequence will
contribute the overall development of the city, the well-being of citizens, and creation of new jobs in the
city.
Modern sports infrastructure that will be created in the framework of the preparation to the Games
delivery will allow Krasnoyarsk to become the centre of Winter Sports in the Eastern part of Russia and
the Asian Pacific region by 2019. After 2019, Krasnoyarsk will be able to host large sports competitions
and provide conditions to welcome athletes from all over the world in the centre of Russia. The concept
of such city development is supported by the Ministry of Sports of the Russian Federation.
To preserve historical memories on the Universiade for further generations a special project will
be developed together with the Government of Krasnoyarsk Territory, State Archive of Krasnoyarsk
Territory, and Siberia Federal University. The project will be aimed at collecting, archiving and providing
free access to media resources with the content related to the Universiade-2019. The copies of all
documents developed by the Directorate for the Universiade-2019 will be archived.
▶▶
102
Legacy distribution
The peculiarity of Krasnoyarsk Territory is its long extending territory and low density of the population.
The area of 2,366,797 sq.km is inhabited by 2.8 million people, which makes the population density of
1.21 people/sq.km.
To increase the effect of the Territory residents’ involvement into the huge event and to support the
remote territories all the movable material legacy of the Universiade-2019 will be further transferred
to smaller towns and cities of Krasnoyarsk Territory. Performance costumes, metal detectors, radio
communication systems, warning systems, surveillance cameras, sports equipment, and etc will be
distributed between the territories in such a way that each settlement of the Territory will receive a part
of the Games overall legacy.
The nonmaterial legacy for the region will be the satisfaction of the personnel demand in the specialists
of a high (international) level in the sphere of sports management, sports medicine, and tourism.
103
FUNCTIONAL
SECTION
MASTER
PLAN
Accomodation
1
1. Accomodation
Function description
Accommodation is one of the most important and challenging functional areas of any large sports event
as it forms the image of the host city and shows its level of development. Planning, preparation and
rendering of accomodation services to client groups before and during the Games shall be done within
this functional area as well as defining and fixing of the service level for different client groups and
fulfilment of any requirements specified for the hotels of FISU Family.
Focus of Action
▶▶ Provision of the most convenient and comfortable living conditions to representatives of all client
groups;
▶▶ Ensuring accommodation in accordance with the established requirements for different client groups;
▶▶ Variability and diversity of accommodation options;
▶▶ Well-developed system of additional services.
Objectives
To ensure availability of the sufficient number of comfortable rooms for accommodation of all
accredited persons during the Universiade 2019 in accordance with the requirements of their client
groups;
▶▶ To develop an accommodation plan for VIP guests and participants, as well as for spectators of the
Universiade 2019 taking into account their requirements, location and price of the rooms;
▶▶ To interact with client groups with the view to provide their comfortable staying, assist in booking and
paying for the rooms and other hotel services;
▶▶ To provide an operational support during the checking-in of the guests and participants of the test
competitions, FISU Winter University Conference and the Games;
▶▶ To monitor construction of any new facilities designed to accommodate participants and guests of
the Universiade;
▶▶ To control bringing of the hotel service level in Krasnoyarsk into compliance with the requirements of
the client groups;
▶▶ To control prices in the hotel business sector;
▶▶ To provide an information support of features and options for accommodation in the host city;
▶▶ To assist the arrangement of barrier-free access to accommodation facilities.
▶▶
Client Groups
▶▶ FISU Family – accommodation in a separate hotel that meets all requirements. This hotel will become
FISU headquarters for the period of the Games;
▶▶ Official NFUS delegations – assistance in accommodation of the athletes, delegation members and
NFUS representatives;
▶▶ Sport Federations – accommodation of the judges and referees, as well as of the sports technical
officials;
▶▶ VIPs and VVIPs – accommodation according to their status in corresponding hotels;
▶▶ Broadcasters and Press – accommodation in a designated hotel and provision of the job-specific
supplementary services;
▶▶ Marketing sponsors – signing of the partner agreements with representatives of the host city hotel
business sector to ensure smooth rendering of the services to the guests;
▶▶ Krasnoyarsk 2019 Organising Committee (Volunteers) – volunteers who are non-residents of
Krasnoyarsk shall be accommodated in the dormitories of Siberian Federal University.
Accommodation of the spectators planning to attend the Games is out of the Executive Directorate
responsibility. However, the task list of the Directorate includes assisting in provision of the sufficient
hotel capacity for all visitors to the host city during the Games.
108
Main events and stages
2014
2015
2016
2017
2018
2019
▶▶ Submitting to FISU a list of all Krasnoyarsk four and five star hotels
satisfying international standards to consider and appoint one of them as FISU
headquarters for the Games.
▶▶ Analysis of hotel room capacity, location, format, and quality of existing
accommodation venues and those planned for construction and renovation;
▶▶ Analysis of the client groups’ requirements for accommodation and additional
services in places of stay;
▶▶ Confirmation of contractual relations and conclusion of the contracts for
accommodation during the Games with the existing hotels and those planned
for construction;
▶▶ Participation in designing of the accommodation facilities to be constructed
or renovated;
▶▶ Development and adoption of a regulatory act for accreditation of the
companies carrying out activities for classification of collective accommodation
facilities, beaches, ski slopes and other facilities;
▶▶ Organization of and assistance in signing of the contract between FISU and
FISU hotel headquarters for the period of the Games.
▶▶ Submitting of the client groups’ requirements concerning types of the rooms
and service quality to the hotel owners and managers;
▶▶ Development of an accommodation plan for all the accredited groups that
will contain the description of the hotel capacity, service infrastructure and
service organisation procedures;
▶▶ Development and implementation of the information and management
system for hotel capacity;
▶▶ Defining of the price categories for different client groups during the Games.
Conclusion of preliminary contracts for booking and price fixing policy;
▶▶ Arrangement and carrying out of the visits of FISU assessors on
accommodation;
▶▶ Approval of the accommodation plan by the FISU assessors.
▶▶ Arrangement of comfortable and prompt accommodation for the participants
and guests of the test events in Krasnoyarsk; and testing of the information
system;
▶▶ Development of information materials and virtual tours on the existing
options for accommodation for the period of the Games;
▶▶ Signing of accommodation agreements with the client groups.
▶▶ Conducting of conferences, training seminars and other activities to improve
the service quality and to train customer service staff of the accommodation
venues;
▶▶ Evaluation of the rooms by FISU representatives against all the necessary
requirements;
▶▶ Conclusion of the contracts with client groups for beginning of accommodation
and payment processes.
▶▶ Arrangement of the accommodation for FISU Winter Universiade Conference
delegates and other relevant client groups during the Games period;
▶▶ Preparation of the offices for FISU meetings during the Games;
▶▶ Round-the-clock operation of the Accommodation functional centre;
▶▶ Operation of the information desks on accommodation issues, and
accommodation documentary support.
109
1. Accomodation
Key Interactions
Informational
interaction
Administration
interaction
(Information and
document exchange)
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
––Accreditation
––Communications
––Culture
––Event Services
––Food and Beverages
––Internet
––Logistics
––Rate Card
––Legacy and
Sustainability
––Sports and Sports
Services
––Test Events
Management
––Medical
––Transportation
––City Operations
––Coordination,
Planning and Control
––Construction
Coordination and
Overlays
––Finance
––Media
––Risk Management
110
Technical interaction
(Organization of joint
practical activity,
exchange of experience
and services)
––Administration and
Office Management
––HR
––Security
––Cleaning and waste
Parity interaction
(Close cooperation in all
areas of interaction)
––Broadcasting
––FISU Relations
––NFUS Relations
––Language Services
––Government
Relations
––Village Management
––Venues Management
––Volunteers
––Arrivals and
Departures
––Protocol
Accreditation
2
2. Accreditation
Function description
Functional area responsible for scheduling, development and preparation of the accreditation system
(admission control to the Games venues in accordance with the clearance level, registration of
participants in the system), defining the number and structure of all potential participants of the Games
using the information technologies.
Focus of action
▶▶
▶▶
▶▶
▶▶
Simplified visa registration
The service of accreditation and registration of the Games participants
Informational protection of personal data
Security control
Objectives
Defining the main demands for accreditation in cooperation with the representatives of state
governmental authorities, and according to the FISU requirements;
▶▶ Development, production and distribution of temporary and permanent accreditation cards for the
participants stating the clearance level depending on the category of participating and the role of the
attendant;
▶▶ Accreditation of persons having provided correct personal data and having been authorized for
participation in the Games;
▶▶ Creation of the information system for quick and efficient management of the database.
▶▶ Accompanying the members of the FISU Family following special visa procedures;
▶▶ Management of the centres and offices of accreditation at the Universiade venues and other venues
involved.
▶▶
Client Groups
Official delegations of NUSF – accreditation of athletes and members of official delegations shall be
performed on the basis of the submitted lists prepared in cooperation with the functional area «NUSF
Relations»; establishment of the Main Accreditation Centre;
▶▶ FISU Family and VIPs – accreditation in compliance with the norms and regulations of the official
events protocol;
▶▶ Sports Federations – representatives of International Federations as well as referees and judges shall
be accredited in compliance with their duties within the Games hosting;
▶▶ Marketing Sponsors – accreditation shall be performed in compliance with the closed agreements
only, organization of temporary passes issue;
▶▶ Broadcasters and Press – accreditation shall be performed in compliance with the agreements closed
with the Media companies and TV channels with the account of specifics of the clients group operation
at the venues;
▶▶ Organising Committee Krasnoyarsk-2019 - all employees of the Executive Directorate shall be
accredited in compliance with their duties and working instructions. The accreditation of volunteers and
access zone shall be defined by their functional duties;
▶▶
112
Main events and stages
2015
2016
2017
2018
2019
▶▶ Creating the working group for accreditation of the Games participants,
that includes the representatives of the Organising Committee and authorities:
Ministry of Foreign Affairs of Russian Federation, Ministry of Internal Affairs of
Russian Federation, Federal Migration Service of Russian Federation, Federal
Security Service of Russian Federation;
▶▶ Defining the conditions for accreditation developed by the working group
according to the FISU requirements, and development of the system of
cooperation between the authorities and the Executive Directorate on the
matters of accreditation.
▶▶ FISU’s approval of the developed accreditation requirements;
▶▶ Designing the application forms for registration in coordination with FISU;
▶▶ Development of informational system of accreditation for collecting and
processing of the personal data of the participants;
▶▶ Development of the project for spectators’ registration system;
▶▶ Designing the accreditation cards for test sports competitions;
▶▶ Defining the rules of accreditation for participants and guests of sports
competitions;
▶▶ Development of the online registration system for the participants, guests
and VIPs of the Games.
▶▶ Engineering and designing of the accreditation centres and offices , obtaining
FISU’s approval;
▶▶ Approval of accreditation cards for different client groups;
▶▶ Development of the design and protection of accreditation cards for the
Games;
▶▶ Development and implementation of the system for registration of spectators;
▶▶ Registration and accreditation of participants and guests during test
competitions;
▶▶ FISU’s approval of the quotas for the media representatives;
▶▶ Approval of the requirements for Press;
▶▶ Approval of the accreditation system.
▶▶ Distribution of registration forms;
▶▶ Launch of the accreditation information system;
▶▶ Beginning of the registration of the guests and participants of the Games;
▶▶ Zoning of the Universiade venues;
▶▶ Preparation and publishing of temporary and permanent accreditation cards;
▶▶ Providing equipment and infrastructure for accreditation centres;
▶▶ Relay of invitations to potential guests and participants of the
Universiade-2019;
▶▶ Workforce training;
▶▶ Accreditation system training;
▶▶ Approval of the representatives of the International press;
▶▶ Launch of the Main accreditation centre
▶▶ Finishing the acceptance of the applications for accreditation;
▶▶ Accreditation of the registered participants and guests during the Universiade;
▶▶ Managing and coordinating the centres and offices of accreditation;
▶▶ Approval of the representatives of the International press by FISU.
113
2. Accreditation
Key Interactions
Informational
interaction
Technical interaction
(Information and
document exchange)
Administration
interaction
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
(Organization of joint
practical activity,
exchange of experience
and services)
(Close cooperation in all
areas of interaction)
––Accomodation
––Ceremonies
––Communication
––Culture
––Spectator Services
––Internet
––Medical Care
––Logistics
––Coordination,
Planning and Control
––Risk Management
––Adminisrtation and
Office Management
––Legal
––HR
––Venue Management
––Village Management
––Language Services
––Finance
––Broadcasting
––FISU Relations
––NUSFs Relations
––Food and Beverages
––Government
Relations
––Arrivals and
Departures
––Protocol
––Security
––Volunteers
––Technologies
––Test Events
Management
––Sports
––Media Relations
114
Parity interaction
Administration
and Office Management
3
3. Administration and Office Management
Function description
The Functional area responsible for the organization and maintenance of proper work to be performed
by the Games Organising Committee as well as support of administration and office management issues:
office supply, correspondence management, document circulation, cleaning, lease/sublease relations,
public utilities control, managing office warehouse facilities, office transport services, and material
resources.
Focus of action
▶▶
▶▶
▶▶
Material and technical support of the office;
Document circulation and correspondence;
Office management.
Objectives
Administrative support of the divisions and departments of the Executive Directorate of the WU2019;
Maintenance of the building, premises and office equipment of the Directorate in compliance with the
Norms and Regulations of Labour Health and Fire Safety;
▶▶ Provision of the operational divisions of the Directorate with furniture, office equipment, housekeeping
items, stationeries, accessories and other equipment, the materials consumption record and formal
reporting;
▶▶ Provision of optimum operating efficiency of the use of office rooms and equipment as well as
monitoring their safety and timely repair;
▶▶ Document circulation management and maintenance of the Directorate document archive;
▶▶ Transportation support for the office divisions and employees;
▶▶ Provision of access control and protection of the Directorate property.
▶▶
▶▶
Client Groups
Organising Committee Krasnoyarsk-2019 – material and technical support of the employees of all
functional divisions of the Executive Directorate of the Winter Universiade‑2019.
▶▶
116
Main events and stages
2015
▶▶ Formation of the list of contractors and conclusion of Agreements for the
goods and services supply;
▶▶ Preparation of the office for the functioning of the Directorate in accordance
with Norms and Regulations of Labour Health and Fire Safety, performance of
all the necessary repair work if any and space decoration of the Directorate
office;
▶▶ Distribution of office rooms among the functional divisions of the Directorate;
▶▶ Workplace arrangements and provision of technical facilitation for all the
employees according to their position and activity specifications;
▶▶ Design of the filing system and the employees’ notification system;
▶▶ Formation of job descriptions for the employees and other regulation
documents for the functional divisions;
▶▶ Creation of the transport fleet of the Directorate.
2016 – 2018
Creation of new workplaces according to the positions and activity
specifications;
▶▶ Adjustment of the job descriptions of the employees and other regulation
documents for the operational divisions;
▶▶ Provision of material and technical support and maintenance of the office.
▶▶
Provision of 24/7 functioning of the Directorate office during the Games:
current maintenance, issues management and organization of the control and
coordination system of the non-core operations in the office.
▶▶
2019
117
3. Administration and Office Management
Key Interactions
Informational
interaction
(Information and
document exchange)
––Protocol
––Legacy and
Sustainability
118
Administration
interaction
Technical interaction
––Coordination,
Planning and Control
––Construction
coordination and
overlays
––Anti-Doping
––Arrivals and
Departures
––Intellectual Property
Protection
––Broadcasting
––Ceremonies
––City Operations
––Communication
––Culture
––Education
––Spectator Services
––FISU Relations
––NUSFs Relations
––Government
Relations
––Knowledge
Management
––Legal
––Logistics
––Look of the Games
––Media Relations
––Publications
––Rate Card
––Sports
––Technologies
––Test Events
Management
––Venue Management
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
(Organization of joint
practical activity,
exchange of experience
and services)
Parity interaction
(Close cooperation in all
areas of interaction)
––Cleaning and Waste
––Transportation
––HR
––Volunteers
Anti-Doping
4
4. Anti-Doping
Function description
The main purpose of this function is to provide for planning, preparation and realization of the entire
complex of actions for anti-doping control, including collection and storage of samples, carrying out of
analyses, management of results, carrying out of hearings and appeals.
Focus of action
▶▶
▶▶
Highly qualified personnel and infrastructure;
Following the regulations and security during the doping procedures.
Objectives
Arrangement of anti-doping procedures in full compliance with the World Anti-Doping Agency (WADA)
Code, International Testing Standards, and Order issued by the Ministry of Sports of the Russian
Federation dated October 2, 2012, No. 267 “On Anti-Doping Regulations in Russia” and anti-doping
standards used for testing;
▶▶ Cooperation with local and state medical authorities in relation to the anti-doping support;
▶▶ Development of the infrastructure required to establish efficient anti-dope procedures in accordance
with the WADA Code;
▶▶ Provision of comfortable conditions for testing athletes of the Universiade-2019 during the
competitions;
▶▶ Minimization of the impact on athletes through efficient implementation of anti-doping programme.
▶▶
Client groups
Official delegations of NUSF – regulated procedure of obligatory doping control for all athletes;
FISU Family – coordination of activities with the representatives of FISU Medical Committee.
The main sphere of the function operation shall be interaction with the medical institutions of Krasnoyarsk
city and WADA-accredited laboratories.
▶▶
▶▶
120
Main events and stages
2015
Preparation for laboratory accreditation with World Anti-Doping Agency
(WADA);
▶▶ Start of interactions with national anti-doping agencies;
▶▶ Development of the Anti-Doping Programme;
2016
FISU’s approval of the Anti-Doping Programme;
Signing a contract with “RUSADA” Russian Anti-Doping Agency on cooperation
in anti-doping procedures during the Universiade-2019
▶▶ Approval of the project on the allocation, design and equipping of the antidoping stations by FISU;
▶▶ Development of the project on allocation, equipping and design of 9 antidoping stations at the Universiade venues;
▶▶ Preparation and approval by FISU the doping sample distribution plan;
▶▶ Accreditation of the laboratory with World Anti-Doping Agency (WADA);
▶▶ Signing contracts on delivery of the required equipment.
2017
▶▶ Compliance of laboratory facilities and doping stations equipment to
International Testing Standard;
▶▶ Recruitment and training of the personnel in cooperation with “RUSADA”
Russian Anti-Doping Agency ;
▶▶ Planning of administrative expenditures, i.e. recruitment, training and salaries
for staff, transportation of the samples, conducting analyses;
▶▶ Anti-doping provision during test events.
2018
Preparation of information manuals concerning dope-control for athletes;
▶▶ Appointment of the manager for anti-doping service;
▶▶ Training the sufficient number of volunteers (medical students of the fourth
or fifth year of Krasnoyarsk State Medical University for notification, afternotification attendance and accompanying athletes during dope-control).
2019
▶▶ Providing information for the Games participants on rules and procedures of
dope-control;
▶▶ Managing the activities of all the dope-control stations during the Games;
▶▶ Transportation of doping samples to the special laboratory.
▶▶ Transportation of laboratory results to the WADA-certified lab (maintaining
confidentiality);
▶▶ Reporting of laboratory results to the Chairman of FISU Medical Commision;
▶▶ Anti-doping control for all the athletes from their arrival to the Village and
until their departure from the Village;
▶▶ Records of all testing information during anti-doping control into the data
base.
▶▶
▶▶
▶▶
▶▶
121
4. Anti-Doping
Key Interaction
Informational
interaction
(Information and
document exchange)
––Construction
coordination and
overlays
––Legal
––Transportation
122
Administration
interaction
Technical interaction
––Coordination,
Planning and Control
––Security
––Food and Beverages
––Language Services
––HR
––Logistics
––Volunteers
––Procurements
––Technologies
––Test Events
Management
––Venue Management
––Village Management
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
(Organization of joint
practical activity,
exchange of experience
and services)
Parity interaction
(Close cooperation in all
areas of interaction)
––FISU Relations
––NUSFs Relations
––Government
Relations
––Medical Care
––Sports
Arrivals &
Departures
5
5. Arrivals & Departures
Function Description
This functional area is responsible for rendering a range of services related to arrival and departure
(procedures at airports, stations, luggage support) to the relevant client groups. It also includes
development and operation of Arrivals and Departures (A&D) management system.
Focus of Action
▶▶
▶▶
▶▶
▶▶
▶▶
Organize the transfer service;
Arrange information booths in places of arrival/departure and residence of client groups;
Provide assistance in search for missing luggage;
Assist and provide necessary information on transport operation;
Registration and customs clearance.
Objectives
▶▶ To develop and approve transport schedules and timetables, as well as number of the vehicles for A&D
of all client groups of WU 2019;
▶▶ To develop means of advisory assistance for client groups of the Games in relation to transportation
of all client groups of WU 2019 during arrival and departure;
▶▶ To plan and organize the high quality work, to monitor execution of the functional duties assigned to
the employees dealing with boarding and deplanement at the “Arrival and Departure” venue;
▶▶ To carry out border and customs procedures;
▶▶ To improve transport infrastructure at A&D venues;
▶▶ To carry out scheduled preparation for rendering of the transportation service during the Games;
▶▶ To ensure priority traffic conditions on the road network for the WU 2019 vehicles during arrival and
departure.
Client Groups
FISU Family;
VIPs;
▶▶ Sports federations;
▶▶ Official NFUS delegations – planning and scheduling A&Ds of athletes and delegation members;
providing service and transportation;
▶▶ Krasnoyarsk-2019 Organising Committee – planning and scheduling A&Ds; transportation
arrangements.
The main points of arrival and departure for guests and participants of the Universiade 2019 will be
Yemelyanovo airport, transit airports in Moscow and Krasnoyarsk Train Station. Thus, close cooperation
should be established with the companies owning the involved points of arrival, with airlines, Federal
Air Transport Agency, Federal Migration Service, service companies at the railway stations and airports.
▶▶
▶▶
124
Main events and stages
2015
2016
2017
2018
2019
▶▶ Collect background data for transportation plan development (determine the
size of client groups, places of visit by client groups and their quantity, also
determine working time of WU2019 venues);
▶▶ Set up a procedure for transport access to the Winter Universiade 2019
venues;
▶▶ Determine A&D requirements of the client groups;
▶▶ Analyse whether the points of arrival and departure (airports, train station,
bus station) meet certain requirements (throughput capacity, service quality);
▶▶ Approve the main points of arrival and departure in Krasnoyarsk and other
Russian cities involved;
▶▶ Develop transport infrastructure in accordance with an integrated regional
programme «Landscaping and infrastructure development in the city of
Krasnoyarsk during preparation for the 29th Winter Universiade of 2019»;
▶▶ Approve the concept of the WU2019 Transportation Plan;
▶▶ Obtain the approval of the concept of the WU2019 Transportation Plan by
FISU;
▶▶ Develop the Operational Transportation
Master Plan for the Winter
Universiade of 2019 and the Krasnoyarsk Integrated Transportation Planning
Scheme for the period of preparation and delivery of the Games.
▶▶ Approve the Operational Transportation
Master Plan for the Winter
Universiade of 2019 and the Krasnoyarsk Integrated Transportation Planning
Scheme for the period of preparation and delivery of the Games;
▶▶ Obtain the FISU approval of the Operational Transportation Master Plan for
the Winter Universiade 2019;
▶▶ Define the financial sources for the transportation services of the WU2019;
▶▶ Sign cooperation agreements with owners of the A&D points to be used
during the Games. Define the services to be provided to the client groups;
▶▶ Develop an A&D draft scheme for the WU2019 (including the transit points);
▶▶ Create proposals on infrastructure development in the A&D points;
▶▶ Develop A&D information and management system.
▶▶ Develop a plan for services rendering to client groups in transit points;
▶▶ Develop scenarios on using spare airports to transport client groups to
Krasnoyarsk;
▶▶ Launch and test the A&D information and management system.
▶▶ Carry out the transportation infrastructure test events;
▶▶ Purchase the vehicles to render transportation services during the Games;
▶▶ Develop a plan for the vehicles sale after the Games;
▶▶ Analyse whether the venues are ready to provide the services to visitors and
participants of the WU2019.
▶▶ Ensure on-time, reliable, comfortable and safe transportation services to all
participants and guests of the Winter Universiade 2019;
▶▶ Coordinate and monitor A&Ds of guests and participants;
▶▶ Provide a full range of services related to arrivals and departures of the client
groups;
▶▶ Ensure comfortable passing of all formal procedures;
▶▶ Coordinate all support services at the venues of arrival and departure;
▶▶ Ensure operational interaction with related functional areas, such as
accreditation, transportation and accommodation.
125
5. Arrivals & Departures
Key Interaction
Informational
interaction
Administration
interaction
(Information and
document exchange)
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
––Ceremonies
––Communication
––Culture
––Internet
––Language Services
––Protocol
––Media Relations
––Administration and
Office Management
––Village Management
––Coordination,
Planning and Control
––Finance
126
Technical interaction
(Organization of joint
practical activity,
exchange of experience
and services)
––City Operations
––Security
––Signage
––Technologies
––Brand Management
Parity interaction
(Close cooperation in all
areas of interaction)
––Accreditation
––HR
––FISU Relations
––NUSFs Relations
––Government
Relations
––Logistics
––Volunteers
––Transportation
––Accomodation
Brand
management
6
6. Brand management
Function description
The functional area responsible for the development of the conceptual visual image of the Games and the
brand book. It also includes implementing general graphic standards, designing an emblem, logo, mascot
of the Games, all promotional and advertisement elements as well as activity aimed at promoting the
idea, mission and values of the Universiade among the population of Russia and the world.
Focus of action
▶▶
▶▶
▶▶
▶▶
Brand management concept;
Visual look of the Games at all the stages of preparation and delivery of the Games;
Exhibition and presentation activity in specialized forums, conferences, and exhibitions;
Advertisement and PR campaigns.
Objectives
The large-scale conveyance of ideas and values of the University Sports; and a new bright and unique
image of Siberia and Krasnoyarsk to the people in Russia and the whole world;
▶▶ Creation of a unique atmosphere of the sports festival of an international level;
▶▶ Increased awareness and involvement of the population of Krasnoyarsk and students at the stage of
the Games preparation;
▶▶ Creation of a strong and competitive brand of the Winter Universiade of 2019;
▶▶ Implementation of modern technology to the orders placement system and installation of advertising
structures;
▶▶ Efficient forecasting and probable risks assessment;
▶▶ Control over timely informing the public on the proper use and attitude to the mascots of the WU2019;
▶▶ New ideas and solutions concerning the promotion of commercial products;
▶▶ High performance level in space decoration with the Universiade mascots.
▶▶
Client groups
FISU Family – preliminary approval by FISU of mascots, brand solutions, promotional images,
information materials in compliance with the requirements for the Games and FISU Brand Management;
▶▶ Marketing Sponsors – mutual development of the visual image, graphic standards, emblems, design
and their further use, implementation and distribution.
▶▶
128
Main events and stages
2015
Develop the external design concept for the sports venues of the Universiade
2019;
▶▶ Develop materials for the external design of Krasnoyarsk urban space;
▶▶ Perform exhibitions and hold presentations at the relevant Russian and
international conferences, forums, and exhibitions. Design exhibition booths and
stands of the Universiade 2019;
▶▶ Design and manufacture of the souvenirs for the Organization Committee
needs;
2016
▶▶ Design sketches for medals, torches, gift bouquets, pedestals for awarding
ceremonies, cultural sites;
▶▶ Attract new ambassadors of the Universiade 2019;
▶▶ Assist in visual materials development alongside with the parallel functions
of the Organization Committee;
▶▶ Maintain procurement activities and provide for duly internal documentation
circulation;
▶▶ Develop and implement functional operating plans;
▶▶ Obtain approval of all visual materials bearing mascots of the Universiade
2019;
▶▶ Adopt sketches for medals, torches, gift bouquets, cultural sites;
▶▶ Implement advertising and PR campaigns to promote the Universiade 2019
brand;
▶▶ Exhibit and present at the relevant Russian and international conferences,
forums and exhibitions. Design the exhibition booths and stands of the
Universiade 2019;
▶▶ Compile annual reports
▶▶ Form the budget
2017
Adopt a unified visual image of Krasnoyarsk city;
Produce advertising and promotional structures for the official events during
the preparation for the Games;
▶▶ Timely control over the disposal of the advertisement constructions not in
use;
▶▶ Arrange for the Universiade 2019 ambassadors’ participation in prominent
public events;
▶▶ Decorate sports venues for and during test events;
▶▶ Exhibit and present at topical Russian and international conferences, forums
and exhibitions. Design the exhibition stands of the Universiade 2019;
▶▶ Develop and approve of the design for the navigation system (signs and
pointers).
2018
▶▶ Obtain the approval of a unified visual image of sports venues of the
Universiade 2019;
▶▶ Prepare proposals on installation of the original hardscaping in the urban
environment;
▶▶ Implement advertising campaign to promote the Licensed Products of the
Universiade;
▶▶ Provide final zoning of the sports venues of the Universiade 2019 in order to
determine locations for placing the elements of the Games’ look;
▶▶ Prepare procurement documentation for the production, assembly and
disassembly of the visual elements of the Games Image. Obtain approval from
the City Administration.
▶▶
▶▶
▶▶
129
6. Brand management
Key Interaction
Informational
interaction
Administration
interaction
(Information and
document exchange)
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
––Legacy and
Sustainability
––Legal
––Communication
––Volunteers
––Media Relations
––Rate Card
––Security
––Sports
––Venue Management
––Village Management
––Construction
coordination and
overlays
––Culture
––Marketing
––Look of the Games
––Coordination,
Planning and Control
––Publications
––Finance
––FISU Relations
––City Operations
130
Technical interaction
(Organization of joint
practical activity,
exchange of experience
and services)
––Spectator Services
––Language Services
––Arrivals and
Departures
Parity interaction
(Close cooperation in all
areas of interaction)
––Ceremonies
––Licensing
––Signage
––Ticketing
Intellectual Property
Protection
7
7. Intellectual Property Protection
Function description
Functional area responsible for the legal protection of intellectual property of the Organising Committee
of the Games (brand protection), including monitoring of the use of visual elements within the sports
venues, transportation during the Games, and the protection of contractual rights of broadcasters,
sponsors, suppliers and licensees. It also monitors compliance with the current intellectual property
legislation of the Russian Federation, precludes and, if necessary, performs a set of measures to prevent
the illegal use of intellectual property.
Focus of action
▶▶
▶▶
▶▶
Registration of intellectual property rights;
Protection of intellectual property;
Risk prevention.
Objectives
Mitigation of risks of illegal use of intellectual property of the Organising Committee of the Games
and the rights for them;
▶▶ Legal protection and support of intellectual property;
▶▶ Informational support on the extent of responsibility of legal entities that violate the current intellectual
property legislation of the Russian Federation;
▶▶ Constant monitoring of cases and instances of violation;
▶▶ Effective cooperation with the law enforcement agencies of Krasnoyarsk.
▶▶
Client groups
FISU Family – providing all the required information per request, legal protection of FISU and the
Games brands in judicial instance. Taking measures to protect the brand;
▶▶ Marketing Sponsors – partners and licensees, mutual informing and cooperation in cases of violations.
▶▶
132
Main events and stages
2015
▶▶ Development of regulations for the protection of intellectual property of the
Organising Committee 2019;
▶▶ Development of the official documentation template (letter of warning,
informative letter, memo for legal entities);
2016
▶▶ Training seminar for partners and licensees of the Universiade 2019 (in
accordance with the Attribution Contract);
▶▶ Training seminar on intellectual property protection counter-measures for the
staff, jointly with the law enforcement agencies of Krasnoyarsk (in accordance
with the Attribution Contract);
▶▶ Cooperation with the FAS of Russia on violations of the antimonopoly
legislation of the Russian Federation (in accordance with the Attribution
Contract);
▶▶ Awareness campaign in the media;
▶▶ Analysis of the information obtained from the companies involved;
▶▶ Control of the fulfillment of the obligations of Licensees-2019 to acquire
security holograms;
▶▶ Memo for legal entities on the official website of the Universiade 2019.
2017
In case of a violation – carrying out of demonstrative legal proceedings;
▶▶ Sending notification letters to the customs authorities of the Russian
Federation to terminate the attempts of smuggling counterfeit licensed products
(in accordance with the Attribution Contract);
▶▶ Training seminars for partners and licensees of the Universiade 2019 (in
accordance with the Attribution Contract);
▶▶ Awareness campaign in the media.
2018
▶▶ Volunteering lawyers training for inspection activities within the test events
in order to identify illegal use of the intellectual property of the Organising
Committee 2019;
▶▶ Awareness campaign in the media.
▶▶
133
7. Intellectual Property Protection
Key Interaction
Informational
interaction
(Information and
document exchange)
––Education
––Licensing
134
Administration
interaction
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
––Broadcasting
––Coordination,
Planning and Control
––FISU Relations
––Look of the Games
––Marketing
Technical interaction
(Organization of joint
practical activity,
exchange of experience
and services)
Parity interaction
(Close cooperation in all
areas of interaction)
––Legal
Broadcasting
8
8. Broadcasting
Function description
Functional area responsible for the organization of television broadcasts of the Games and providing
the radio frequency spectrum, attraction and cooperation with a professional broadcaster, setting of the
outside broadcasting and cameras at sports venues, provision of the necessary infrastructure, facilities
and specific communication services during the Games.
Focus of action
▶▶
▶▶
▶▶
▶▶
Quality uninterrupted broadcasting;
State-of-the-art (hi-technology) broadcasting;
Logistical support of broadcasters;
International Broadcasting Centre.
Objectives
▶▶ Provision of all necessary infrastructure and equipment, as well as the provision of accommodation,
accreditation, food, transportation and other services required by broadcasters for their tasks of the
coverage of the Universiade-2019;
▶▶ Coordination of the implementation of the FISU requirements by the host broadcasters;
▶▶ Close cooperation between the departments of the Executive Directorate and the broadcasters aimed
at the effective issue resolution and obtaining of the necessary information;
▶▶ Implementation of unified administrative and technical management policies and information security;
▶▶ Broadcasters’ contribution to the organization of high-quality coverage of the Games;
▶▶ Establishment of the international broadcasting center for the processing and recovery of the television
signal for direct-broadcast satellite television networks at the territory of the Russian Federation.
Client groups
▶▶ Broadcasters – FISU partners – defining and approving the foundation for cooperation and the list of
companies – constant partners of FISU;
▶▶ Broadcasters – partners of Organising Committee Krasnoyarsk-2019 – broadcasting companies with
which the Organising Committee conclude contracts.
▶▶ World community – establishing stable signal and attractive broadcasting of competitions;
▶▶ Marketing Sponsors– suppliers of telecommunication services and equipment, partners in servicing
telecommunications networks;
▶▶ Organising Committee Krasnoyarsk-2019 – interaction of the Directorate functional areas to provide
best services to broadcasters and create a comprehensive picture;
136
Main events and stages
2015
Identification and selection of the host broadcaster of WU2019;
Conducting pre-project surveys;
▶▶ Development of a plan for broadcasting organizations during the test events
and the Games in accordance with the FISU Winter Universiade Regulations and
2019 Winter Universiade Minium Requirements;
▶▶ Obtainment of the FISU’s approval of the plan for broadcasting organizations;
▶▶ Approval of the broadcasting concept (webcast and mobile cast);
▶▶ Coordination with FISU of the broadcasting concept (webcast and mobile
cast).
2016
Provision of the requirements for the construction and equipping of the
International Broadcast Centre by the broadcaster;
▶▶ Software acquisition and development of instructional materials for use of
the software;
▶▶ Development and approval of plans for informational, language and license
support;
▶▶ Development and approval of the location plan for the broadcasting
infrastructure;
▶▶ Approval of the international broadcasting rights owners in accordance with
the Attribution Contract.
2017
Creation of an IT infrastructure at the Universiade’s venues;
Creation of an integrated transport environment for the interaction of diverse
communication systems;
▶▶ Creation of a complex of systems for the collection and dissemination of TV
/ radio signal;
▶▶ Creating a multi-service data transfer network;
▶▶ Coverage of test sports events;
▶▶ Participation in the meeting of the International Broadcasters;
▶▶ Conclusion of the cotract for the Games coverage with the main broadcating
company.
2018
Scheduling of the infrastructure of the International Broadcast Centre,
including fire safety systems, energy, water and heat meters, control and
identification systems;
▶▶ The International Broadcast Centre launch preparation, as well as all the
preparation of the technical infrastructure at the venues of WU2019.
2019
▶▶ Collection and provision of the information on preparation and delivery of the
Games to broadcasters per request;
▶▶ Production of the official film for the FISU archive;
▶▶ Round the clock operation of the International Broadcast Centre during the
Games;
▶▶ Beginning of the transferring process of the Universiade’s IT infrastructure to
the Krasnoyarsk Territory authorities;
▶▶ Archivation of the Universiade-2019 materials
▶▶
▶▶
▶▶
▶▶
▶▶
▶▶
137
8. Broadcasting
Key Interaction
Informational
interaction
Administration
interaction
(Information and
document exchange)
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
––Knowledge
Management
––Risk Management
––FISU Relations
––Village Management
––Venue Management
––Intellectual Property
Protection
––Coordination,
Planning and Control
––Construction
coordination and
overlays
––Culture
––Look of the Games
––Media Relations
––Government
Relations
138
Technical interaction
(Organization of joint
practical activity,
exchange of experience
and services)
––City Operations
––Spectator Services
––Finance
––Transport
––Logistics
––Administration and
Office Management
––Language Services
––Volunteers
––HR
Parity interaction
(Close cooperation in all
areas of interaction)
––Ceremonies
––Communication
––Sports
––Test Events
Management
––Internet
––Technologies
––Accomodation
––Accreditation
Ceremonies
9
9. Ceremonies
Function description
Funtional area responsible for creating concepts, planning, managing and delivery of the Opening and
Closing ceremonies (including their rehearsals), flower and medal ceremonies.
Focus of action
▶▶
▶▶
▶▶
Opening Ceremony;
Closing Ceremony;
Title projects (Torch relay, medal awarding ceremonies, delegations welcome ceremonies).
Objectives
Organization and delivery of the Opening and Closing ceremonies (including their rehearsals), medal
awarding ceremonies, delegations welcome ceremonies;
▶▶ Involvement of the best specialists, including foreign experts in various fields of activity in order to
create a high international level event;
▶▶ Creating concepts and plans for the preparation and delivery of ceremonies and the torch relay;
▶▶ Maximizing the opportunities for the population of the country and the world to see the ceremonies,
as well as the Universiade torch relay.
▶▶
Client groups
The Universiade Ceremonies as most dramatic and awaited events of the Games are the object of the
all clients groups’ attention including high-rank managers of FISU, VIPs and TV spectators from around
the world.
140
Main events and stages
2015
▶▶ Development of the concept and delivery plan for the Opening and Closing
ceremonies and medal ceremonies;
▶▶ Selection of a leading company for the organization of the ceremonies;
▶▶ The signing of agreements with regions of Russia on organization and
conduct of the torch relay;
▶▶ Development and implementation of an automated system for monitoring
activities for the preparation of ceremonies.
2016
▶▶ Preparing a speech at the Closing ceremony of the Winter Universiade of
2017 in Almaty;
▶▶ Development and obtainment of the FISU’s approval of the plan for the
WU2019 torch relay route;
▶▶ Determination of the main partners and sponsors of the torch relay, the
signing of relevant agreements and contracts;
▶▶ Development of a visual presentation of the torch relay, including the design
of WU2019 torch as well as torchbearers and volunteers’ outfits.
2017
▶▶ The first presentation and obtainment of the Organising Committee’s approval
of the Universiade-2019 concept and vision of the ceremonies;
▶▶ Launch of the torchbearers selection process;
▶▶ Determination of contractors and services and equipment providers for the
ceremonies, signing of contracts;
▶▶ Development of visual presentation of the ceremonies, including the design
of the delivery plan, decorations, podium, costumes for actors and participants;
▶▶ Presentation and obtainment of the FISU’s approval of the concept and vision
of the Opening and Closing ceremonies, flower ceremonies, medal ceremonies
and delegations welcome ceremonies;
▶▶ Launch of the training program for the volunteers involved in the conduct of
the ceremonies and the torch relay;
▶▶ Development of the script for the delegations welcome ceremony in the
Universiade Village.
2018
Start of the WU2019 torch relay;
▶▶ Presentation and the Organising Committee’s approval of the Universiade-2019
final plan of the Opening and Closing ceremonies, delegation welcoming and
medal ceremonies;
▶▶ Preparation for the ceremony: the installation of the scenery, the construction
of overlays, installation and configuration of broadcast equipment.
▶▶ Beginning of ceremony rehearsals;
▶▶ Obtainment of the FISU approval of the programmes for the Opening and
Closing ceremonies, the schedule and locations of the medal ceremonies delivery;
▶▶ Submit the schedule of ceremonies to the FISU Executive Committee three
(3) months before the Opening ceremony of the Winter Universiade.
▶▶
▶▶
2019
▶▶
▶▶
Final rehearsals of ceremonies;
Completion of the Universiade-2019 torch relay;
Ceremonies management.
141
9. Ceremonies
Key Interaction
Informational
interaction
(Information and
document exchange)
––Accreditation
––Arrivals and
Departures
––Brand Management
––Internet
––Legacy and
Sustainability
––Legal
––Media Relations
––Publications
––Ticketing
142
Administration
interaction
Technical interaction
––Coordination,
Planning and Control
––Risk Management
––Administration and
Office Management
––City Operations
––Language Services
––Logistics
––Sports
––Test Events
Management
––Transportation
––Venue Management
––Volunteers
––HR
––Village Management
––Security
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
(Organization of joint
practical activity,
exchange of experience
and services)
Parity interaction
(Close cooperation in all
areas of interaction)
––Broadcasting
––Communication
––Spectator Services
––FISU Relations
––NUSFs Relations
––Look of the Games
––Procurements
––Technologies
––Culture
––Brand Management
City Operations
10
10. City Operations
Function description
The functional area responsible for planning and coordinating events running within the host city of
the Games beyond sports venues, including the participation in the selection procedures of the venues
for cultural and entertainment events, transport access coordination, availability of the required city
infrastructure and accessibility of auxiliary services.
Focus of action
▶▶
▶▶
▶▶
▶▶
Urban environment and available infrastructure;
Urban economy and auxiliary services;
Security;
Image of the Games’ host city.
Objectives
Provision and coordination of cooperation between the Executive Directorate and the City
Administration of Krasnoyarsk which is required to create a bright image of the city and comfort for the
guests and spectators of the Games beyond the venues and the Universiade Village;
▶▶ Preparation and provision of premises for the accomodation of employees and volunteers in
Krasnoyarsk within the period of preparation and delivering the competitions;
▶▶ Provision of the Games’ look being broadcasted in the areas of Universiade events delivery and other
public places of the host city;
▶▶ Coordination of the activity connected with maintenance of order and wastes disposal in public places
of Krasnoyarsk;
▶▶ Coordination of the activity connected with provision of security within the period of the Games
delivery in the city public places and also in the areas where sports, cultural and entertainment events
are being delivered;
▶▶ Coordination of the activity connected with infrastructure development which is necessary for the
comfortable stay of the guests and participants in the host city (that is the development of public
spaces, city tours, areas appropriate for special occasions and winners’ parades, increase in the number
of parking lots);
▶▶ Coordination of the activity connected with achieving of the high level of provided services including
qualification level and client-orientedness of the workforce;
▶▶ Coordination of the activity connected with provision of efficient work of public transport network,
convenient payment systems and personnel training.
▶▶
Client groups
The activity related to the preparation to the Winter Universiade of 2019 has a direct impact on many
spheres of Krasnoyarsk city life. The atmosphere for the host city is the second important factor for the
majority of the participants and guests of the Games after the competitions themselves. Thus, the main
clients groups are as follows:
▶▶ FISU Family;
▶▶ VIPs;
▶▶ Official delegations of NUSF;
▶▶ Press;
▶▶ Spectators, guests of Krasnoyarsk.
144
Main events and stages
2015
▶▶ Sign the Agreement of cooperation between Executive Directorate and
Administration of Krasnoyarsk city; define the cooperation procedure within the
agreement.
▶▶ Specify the list of Krasnoyarsk city obligations undertaken with the purpose
of preparation and delivery of the Games and set their deadlines;
▶▶ Analyze the requirements and expectation of client groups;
▶▶ Determine the need for amendments to legislative and regulatory acts of
Krasnoyarsk city and compile proposals for their adoption.
2016
▶▶ Jointly develop an operation plan for the Krasnoyarsk city operations and
the procedure of the work integration with functional areas of the Executive
Directorate; ▶▶ Develop the plan of staff and volunteers accommodation within the period of
preparation and delivery of test events and the Games;
▶▶ Obtain FISU’s approval of the operation activity plan of the host city and the
plan of staff and volunteers accommodation within the period of preparation
and delivery of the test events and the Games;
▶▶ Jointly work on formation of the list and plan of public events accompanying
the test events and the Games.
2017-2018
▶▶ Develop interactive map of Krasnoyarsk which points out the Universiade
venues, popular public places, sights, required services, cultural, entertaining
and sports events during the Games;
▶▶ Implement a program of complex urban environment improvement;
▶▶ Accommodate the workforce involved in the preparation and deliver of the
Games.
2019
▶▶ Provide for operational cooperation between the Directorate of the
Universiade and the City Control Centre for coordination of the city operations
within the duration period of the Games.
145
10. City Operations
Key Interaction
Informational
interaction
Administration
interaction
(Information and
document exchange)
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
––Knowledge
Management
––Look of the Games
––Media Relations
––Sports
––Technologies
––Test Events
Management
––Arrivals and
Departures
––Coordination,
Planning and Control
––Spectator Services
––Government
Relations
––Procurements
––Accomodation
––Brand Management
146
Technical interaction
(Organization of joint
practical activity,
exchange of experience
and services)
––Adminisrtation and
Office Management
––Ceremonies
––Publications
––Risk Management
––Volunteers
––Security
––Arrivals and
Departures
––Broadcasting
Parity interaction
(Close cooperation in all
areas of interaction)
––Cleaning and Waste
––Communication
––Construction
coordination and
overlays
––Culture
––FISU Relations
––Legacy and
Sustainability
––Legal
––Logistics
––Transportation
––Venue Management
Cleaning
and Waste
11
11. Cleaning and Waste
Function description
The functional area responsible for the organization of the entire range of events connected with
keeping the Universiade venues clean, the provision of services of waste cleaning in the areas and waste
disposal during the Games.
Focus of action
▶▶
▶▶
▶▶
Wastes disposal system at sports venues and in the Universiade Village area;
Unified processing system;
Reduce of the adverse impact on the environment.
Objectives
Organizing joint activities with the authorities on modernization of the structure in charge of collection
and accumulation of wastes, reconstruction of existing and establishment of new wastes dumping areas,
and recultivation of the unauthorized dumps;
▶▶ Providing for the cleaning inside venues and overlays that are used during the test events and the
Games and also waste disposal on territories adjacent to the venues;
▶▶ Providing for waste storage, removal and disposal at all the sports and non-sports venues of the
Games;
▶▶ Cooperating witht the regional authorities in the sphere of provision and maintenance of order and
cleanness in public places within the period of test competitions and the Games.
▶▶ Proision of snow removal and cleaning at the venues and overlays involved in the test events and the
Games as well as at the adjacent locations.
▶▶
Client groups
Appearance and comfortable atmosphere of the host city play an important role for the majority of
participants and guests of the Games. Therefore, the main client groups are as follows:
▶▶ FISU Family;
▶▶ VIPs;
▶▶ Official delegations of NUSF;
▶▶ Spectators, guests of Krasnoyarsk.
148
Main events and stages
2015
▶▶ Development of the Games program on ecological support as part of the
project of Environmental Safety Concept in Krasnoyarsk Territory;
▶▶ Analysis and forecast of the wastes volume to be generated within the period
of the Games at sports venues;
▶▶ Development of the waste disposal plan for the period of the Games.
2016
Estimate of the quantative demand and purchase of cleaning and snow
removal equipment, inventory and consumables;
▶▶ Development of the strategy for the use of market services in cleaning and
waste disposal for all sports venues and the Universiade Village including setting
environmental requirements to contractor organizations;
▶▶ Signing contracts between the Executive Directorate of WU2019, Ministry
of Natural Resources and Environment of Krasnoyarsk Territory and City
Administration of Krasnoyarsk on cooperation in the sphere of provision and
maintenance of order and cleanness in public places of the host city;
▶▶ Research of the market for cleaning companies.
2017
▶▶ Development of the general system for cleaning services delivery by
contractors at all venues during the Games and test competitions;
▶▶ Preparation of design documentation on liquidation of certain hazardous
production facilities in Krasnoyarsk and surrounding areas and creation of the
new waste dumping areas;
▶▶ Activities on cleaning and waste disposal during the period of the Games and
test events;
▶▶ Organizing series of training seminars for contractor’s employees on cleaning
and waste disposal issues;
▶▶ Conclusion of the contract with a cleaning company.
2018
Implementation of selective collecting of secondary material resources of
solid wastes in Krasnoyarsk at the WU2019 venues and other city places (hotels,
shopping malls, cultural and entertainment establishments);
▶▶ Launch of public campaign with the participation of the city population on the
results of the WU2019 program of environmental safety.
2019
▶▶ Organization of the activities on cleaning and brining order in public places of
Krasnoyarsk city and in surrounding areas as well.
▶▶ Organization of the activities on waste disposal during the Games at all the
sports and non-sports venues.
▶▶
▶▶
149
11. Cleaning and Waste
Key Interaction
Informational
interaction
(Information and
document exchange)
Administration
interaction
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
––Coordination,
Planning and Control
––Finance
––FISU Relations
––Procurements
150
Technical interaction
Parity interaction
(Organization of joint
practical activity,
exchange of experience
and services)
(Close cooperation in all
areas of interaction)
––HR
––Logistics
––Spectators Services
––Sports
––Technologies
––Test Events
Management
––Adminisrtation and
Office Management
––Food and Beverages
––City Operations
––Government
Relations
––Construction
coordination and
overlays
––Venue Management
––Village Management
Coordination,
Planning
and Control
12
12. Coordination, Planning and Control
Function Description
This functional area is responsible for projects coordination, planning and control, as well as for the
coordination of all the events during preparation for the Games, development of the procedure for
decision making and responding to all types of possible situations. It is also to create an operational
model of coordination and interaction between all functional areas of the Directorate, organizational
teams of the Universiade venues, information centres of the host city and other involved establishments.
Focus of Action
▶▶
▶▶
▶▶
▶▶
Coordination and control of interaction;
Planning and project activities;
Decision-making and response;
Operational centre.
Objectives
To formulate principles and means of coordination and control, to identify key centres of decisionmaking and to integrate all participants in a unified management system;
▶▶ To plan, in particular, the Master Plan elaboration, tactical planning, development of functional plans,
as well as formation of the interaction matrix for functional areas and stakeholders;
▶▶ To organize and coordinate interaction process between functional areas, project teams and other
structures engaged in preparation of the Games;
▶▶ To determinate and plan products and services for all the client groups, to estimate the number of
the Games clients;
▶▶ To manage changes and incidents, to make decisions on major incidents;
▶▶ To organise the work of Main Operational Centre that is to control interaction between functional
areas and venue teams during the Games;
▶▶ To manage the operational readiness program to test all the elements of the Games; to integrate
functional areas at the venues; to establish team communication;
▶▶ To prepare periodic progress reports and the final report on the Universiade.
▶▶
Client Groups
The main client group is FISU Family, who examine plans, programs and projects under development,
and evaluate performance of the Executive Directorate based on the periodic progress reporting.
152
Main events and stages
2014-2015
2016
2017
2018
2019
▶▶ Form a registry of obligations associated with preparation and delivery of
the Games;
▶▶ To specify the Directorate organisation charts for the period of preparation
and delivery of the Games;
▶▶ To develop and approve tactical plan of programs and projects;
▶▶ To develop and approve a resource plan (HR and finance);
▶▶ To develop and approve a service plan that determines the level and quality
of products and services for each client group, as well as the dynamics of client
quantity and consumption at the Games;
▶▶ To develop and implement an information system for planning, reporting and
project document flow;
▶▶ To develop strategic and operational plans (version 1.0) for each of the
functional areas;
▶▶ To get FISU approve strategic and operational plans (version 1.0);
▶▶ To prepare basic regulations that contain a detailed description of control
centres integration and interactions between the structures involved in the
Games delivery;
▶▶ Reporting.
▶▶ To develop and approve operational plans (version 2.0) for each of the
functional areas;
▶▶ To develop strategic and operational plans (version 2.0) for the WU2019
venues;
▶▶ To further develop the interaction matrix of all functional areas, external
organizations and stakeholders involved in the Games;
▶▶ To establish Central Project Office for project management; to develop Rules
and Procedures for the cross-functional project teams;
▶▶ To define organizational and technical principles of the Main Operational
Centre function;
▶▶ To develop the strategies for delivering the test events, including methodology
of operations to be implemented to test operational readiness for the Games;
▶▶ Reporting.
▶▶ To make adjustments to the functional operational plans (version 3.0) in
accordance with the developed operational plans of venues;
▶▶ To prepare for testing of service levels during the test events;
▶▶ To develop the regulations containing rules for management of changes and
incidents arising during the Games;
▶▶ To implement the program of the Directorate operational readiness for the
Games;
▶▶ Reporting.
▶▶ To make adjustments to the operational plans of venues and functional areas
subsequent to the results of the test events and to form a final version of the
Master Plan;
▶▶ To launch and ensure smooth functioning of the Main Operational Centre
during the test events;
▶▶ Reporting.
▶▶ To carry out the two-day final rehearsal of the Directorate together with
other major institutions and organizations involved in the Games;
▶▶ To ensure smooth functioning of the Main Operational Centre;
▶▶ To prepare the final report on the delivery of the Games based on the reports
from functional areas and project teams.
153
12. Coordination, Planning and Control
Key Interaction
Informational
interaction
(Information and
document exchange)
Administration
interaction
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
––All functions
154
Technical interaction
(Organization of joint
practical activity,
exchange of experience
and services)
––Technologies
––Publications
––Administration and
Office Management
––Language Services
Parity interaction
(Close cooperation in all
areas of interaction)
––HR
––Finance
––Venue Management
––Village Management
Communications
13
13. Communications
Function description
The functional area responsible for supply of communications with client groups (including the press)
before and during the Games aimed at improvement and maintenance of the Games and host city
image. The activity of the functional area consists of planning and carrying out communication of
activities, aimed at the Games image promotion, working out of a communication plan, the selection of
means and methods of communications, working out of crisis interaction plans.
Focus of action
▶▶
▶▶
Open information space;
Unbiased information.
Objectives
▶▶ Inform all the client groups on activities, projects and phases of preparation for the Games by means
of press releases, news reports, press conferences and public appearances;
▶▶ Conduct crisis communications in order to prevent the formation of a negative public opinion of the
Games;
▶▶ Interaction with the major Russian and international media to provide complete, accurate and up to
date information on preparation and delivery of WU2019 in Krasnoyarsk;
▶▶ Coordination of informational work between the ministries, communities, governmental and nongovernmental organizations involved in organization and delivery of the Games;
▶▶ Formation and management of the Universiade information policy;
▶▶ Communicate the concept and values of the Universiade 2019 and the Universiade movement as a
whole among the residents of Krasnoyarsk Territory and Russia.
Client groups
The key factor of the successful work in establishing communications shall be precise identification of
expectations of all clients groups and structuring most efficient communication channels with them. The
focus of this function activity shall be all clients groups:
▶▶ FISU Family;
▶▶ VIPs;
▶▶ Official delegations of NUSF ;
▶▶ Sports Federations;
▶▶ Broadcasters and Press;
▶▶ Marketing sponsors;
▶▶ Organising Committtee Krasnoyarsk-2019.
156
Main events and stages
2015
Develop and finalize the Universiade 2019 information strategy;
Provide access to the automated Universiade preparation knowledge
management system for immediate search of the information required;
▶▶ Develop and implement communicational interaction with Krasnoyarsk
Territory towns and municipalities;
▶▶ Annual press conference on the results of the preparation of the Games.
2016
▶▶ Develop the Universiade 2019 international information policy plan and
approve it with FISU;
▶▶ Launch of Universiade Ambassadors 2019 Program;
▶▶ Develop proposals and technical requirements for the Universiade press
center project;
▶▶ Introduce communication management system;
▶▶ Communication support of the Executive Directorate public activities,
preparation of public speeches;
▶▶ Volunteer program information support;
▶▶ Annual press conference on the results of the preparation of the Games.
2017
Media coverage of the WU2019 venues construction process;
Information booths arrangement within the client groups whereabouts;
▶▶ Overall coverage of any test sports competitions along with accompanying
cultural events;
▶▶ Annual press conference on the results of the preparation for the Universiade.
2018
Arrangement and equipment of the press center;
Interaction with the media on the Games coverage matters in the press
center of the Universiade;
▶▶ Annual press conference on the results of the preparation for the Universiade.
2019
Press center launch and organization of its round-the-clock operation;
Real-time coverage of the Universiade sports scores;
▶▶ Preparation, update and distribution of information, videos and photos from
all places of the Universiade events;
▶▶ Monitoring and analysis of the media during and after the Games.
▶▶
▶▶
▶▶
▶▶
▶▶
▶▶
▶▶
▶▶
157
13. Communications
Key Interaction
Informational
interaction
(Information and
document exchange)
––Accomodation
––Accreditation
––Arrivals and
Departures
––Brand Management
––Spectators Services
––FISU Relations
––NUSFs Relations
––Knowledge
Management
––Look of the Games
––Marketing
––Publications
––Rate Card
––Technologies
––Transport
––Sports
––Test Events
Management
––Venue Management
158
Administration
interaction
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
––Coordination,
Planning and Control
––Legal
––Media Relations
Technical interaction
(Organization of joint
practical activity,
exchange of experience
and services)
––Adminisrtation and
Office Management
––Education
––Finance
––HR
––Internet
––Volunteers
––Language Services
––Protocol
Parity interaction
(Close cooperation in all
areas of interaction)
––Broadcasting
––Ceremonies
––City Operations
––Culture
––Government
Relations
Construction,
Coordination and Overlays
14
14. Construction, Coordination and Overlays
Function Description
This functional area is responsible for coordination of the preparation activities at sports venues
and supplementary infrastructure venues required for the Games, in particular, their design, overlay,
construction documents and support of the venues until they are ready for operation (including prefabricated and temporary structures).
Focus of Action
▶▶
▶▶
Construction of sports venues;
Construction of infrastructure venues and facilities.
Objectives
To make sure that the design and construction of venues and overlays comply with the requirements
of FISU and NUSFs as well as the expectations of the relevant client groups;
▶▶ To ensure the operation readiness of all the sports and non-sports venues and overlays;
▶▶ To ensure installation, modification and dismantling of the overlays infrastructure;
▶▶ To ensure maintenance of infrastructure facilities and utilities;
▶▶ To ensure power supply for all sports and non-sports venues of the Games;
▶▶ To implement an Accessibility Programme at the venues and at the locations involved in the Games.
▶▶
Client Groups
▶▶ FISU Family – design of sports and non-sports venues and overlays must consider requirements and
expectations of the client group;
▶▶ Sports federations – design of sports and non-sports venues and overlays must consider requirements
and expectations of the client group;
▶▶ Marketing sponsors;
▶▶ Organising Committee Krasnoyarsk‑2019;
▶▶ Spectators and guests of Krasnoyarsk.
160
Main events and stages
2014-2015
Define the list of venues required for the Games;
Develop a schedule chart for design, construction, modification and repair of
all the Games venues and infrastructure;
▶▶ Develop and approve Design Specifications for the Games venues;
▶▶ Develop regulations and charts of interaction with contractors including
planning and reporting, participation in the activities of working groups,
documentation support;
▶▶ Develop and implement software for control over the stages of design and
construction, tendering, and budget administration;
▶▶ Develop design and estimate documentation for all sports and non-sports
venues of the Games.
2016
Monitor the design, construction and modification of sports and non-sports
venues;
▶▶ Develop a design and construction plan for overlays of the Games;
▶▶ Design the Games power supply system;
▶▶ Develop a plan of actions aimed at ensuring enough snow at the venues
during the test events and the Games.
2017
Commissioning of sports venues, venues of medical and transportation
infrastructure, inspect their conformity to the requirements;
▶▶ Complete the design of overlays;
▶▶ Hold tenders and sign agreements with contractors for installation and
dismantling of overlays as well as for their maintenance during the test events
and the Games;
▶▶ Develop a time schedule for installation and dismantling of overlays during
and after the test events and the Games;
▶▶ Ensure installation of overlays at the territory of both sports and non-sports
venues;
▶▶ Ensure installation of power supply equipment for the test events.
2018
Inspection visits of the FISU representatives to the commissioned venues;
Ensure installation and launch of the artificial snow system during the test
events;
▶▶ Ensure and organise operational testing of the utilities and temporary
infrastructure facilities;
▶▶ Ensure installation of stand-by overlays;
▶▶ Commissioning of venues of the Universiade Village and temporary
infrastructure facilities;
▶▶ Allocate material resources between all venues and overlays;
▶▶ Prepare and issue publications with the list and description of all venues and
infrastructure of the Games.
2019
Maintain venues and infrastructure of the WU 2019 during the Games;
Ensure operation of the artificial snow system;
▶▶ Control over dismantling of the overlays and temporary infrastructure
facilities.
▶▶
▶▶
▶▶
▶▶
▶▶
▶▶
▶▶
▶▶
161
14. Construction, Coordination and Overlays
Key Interaction
Informational
interaction
(Information and
document exchange)
––Logistics
––Publications
162
Administration
interaction
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
––Finance
––Test Events
Management
––Sports
––Risk Management
––Look of the Games
––Coordination,
Planning and Control
––Accomodation
––Administration and
Office Management
––Brand Management
––FISU Relations
––Food and Beverages
Technical interaction
(Organization of joint
practical activity,
exchange of experience
and services)
––HR
––Technologies
––Medical Care
––Security
––Signage
Parity interaction
(Close cooperation in all
areas of interaction)
––Village Management
––Venue Management
––Procurements
––Legacy and
Sustainability
––City Operations
––Cleaning and Waste
Culture
15
15. Culture
Function description
The functional area responsible for the preparation and performance of all cultural events within
the framework of preparation and delivery of the Games as auxiliary elements of the Games sports
programme for all the client groups. It includes activity on coordination of actions at Celebration sites
during the Games.
Focus of action
▶▶
▶▶
The Universiade Park;
The Games cultural programme (the «Cultural Universiade» programme), its diversity and availability.
Objectives
Planning and implementation of cultural and entertainment activities within the framework of the
“Cultural Universiade” programme for all the client groups, supporting the promotion of the values of the
Universiade and representing the historical and cultural traditions of Siberia and Krasnoyarsk Territory;
▶▶ Development and implementation of big social and cultural projects in Krasnoyarsk Territory and in
Krasnoyarsk city within the framework of the Universiade;
▶▶ Creation of the conditions for free cultural exchange among the representatives of different countries
during the Games despite any political disputes;
▶▶ Creation of the Universiade Park in Krasnoyarsk and its management in the period of the Games
preparation and delivery;
▶▶ Organization and holding of the Opening Ceremony of the FISU Winter Universiade Conference in
2019;
▶▶ Organization and conducting of FISU Gala Show and FISU Festival;
▶▶ Organization of the cultural programme within the framework of representing Krasnoyarsk at the
Winter Universiade-2017 in Almaty;
▶▶ Development of the infrastructure required for holding the planned cultural and entertainment
programmes, and also reparation, reconstruction and restoration of the cultural heritage venues of the
city;
▶▶ Development, preparation and implementation of excursion and sightseeing program for the guests
and participants of the Games;
▶▶ Attracting and accompanying maximum number of the city and regional art groups for participation
in the events of the Cultural Universiade.
▶▶
Client groups
The WU2019 cultural programme includes arrangement of different entertainment events in the
Universiade Village and in the city, therefore, the programme development shall take into account the
expectations of all clients groups with special focus on:
▶▶ Official delegations of NUSF;
▶▶ Spectators and guests of Krasnoyarsk – to form a positive and festive image of the Games.
164
Main events and stages
2015
▶▶ Analysis of the main streams in cultural development of Krasnoyarsk Territory
and Krasnoyarsk city, searching for new directions, creating the database of
ideas for the “Cultural Universiade” programme in various creative directions;
▶▶ Integration of cultural and entertainment events in Krasnoyarsk Territory into
the «Cultural Universiade» programme;
▶▶ Identification of the list of cultural heritage venues and sites that require
restoration; estimate of the amount of financial funds for such works;
▶▶ Proposals on successful implementation of the cultural programme, including
security, environmental protection, staff training, training for volunteers;
▶▶ Development of the “Cultural Universiade” programme including the planned
events schedule, description of the existing and required infrastructure, utility
services, and transportation support.
2016
▶▶ Development of the map of cultural events of Krasnoyarsk Territory in the
framework of the “Cultural Universiade” programme;
▶▶ Design and issue of the “Cultural Universiade” brochures and information
materials shaping the cultural image of Krasnoyarsk and Krasnoyarsk Territory;
▶▶ Development of the “Peace Square”, the flagship project for the
Universiade-2019.
2017
Development of the “Universiade Park” project;
Approval of the cultural programme for the guests and participants of the
Games by the Organising Committee;
▶▶ Development and approval of the delivery concept of FISU Gala Show and
FISU Winter Universiade Conference;
▶▶ Obtainment of the approval of the “Cultural Universiade” programme with
the FISU Executive Committee.
▶▶
▶▶
2018
Conducting the following cultural events: “Surikov Snow” culture project,
“Music in Winter City” festival, the street theatre festival, “Open-Air Sculpture”
exhibition, the City “Intellectual Universiade”;
▶▶ Opening the Museum of Archeologiy in Krasnoyarsk;
▶▶ Creation of the electronic collection “Pages of Krasnoyarsk Sports History”
for the Universiade;
▶▶ Sending the invitations to the FISU Family members, VIPs, marketing sponsors;
▶▶ Obtaining of FISU approval for major contractors and companies organizing
the cultural programme of the Games.
2019
▶▶ Final stage of the “Cultural Universiade”, including over 70 cultural events
during the Universiade;
▶▶ Management of the “Peace Square” project;
▶▶ Management of the Universiade Park.
▶▶
165
15. Culture
Key Interaction
Informational
interaction
(Information and
document exchange)
––Accomodation
––Accreditation
––Arrivals and
Departures
––Education
––Internet
––Knowledge
Management
––Legacy and
Sustainability
––Licensing
––Look of the Games
––Publications
––Ticketing
––Venue Management
––Ticketing
166
Administration
interaction
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
––Broadcasting
––Finance
––Government
Relations
––Coordination,
Planning and Control
––Brand Management
Technical interaction
(Organization of joint
practical activity,
exchange of experience
and services)
––Administration and
Office Management
––Language Services
––Volunteers
––Security
––Protocol
––Rate Card
––Signage
––Security
Parity interaction
(Close cooperation in all
areas of interaction)
––City Operations
––Communication
––FISU Relations
––NUSFs Relations
––Ceremonies
Education
16
16. Education
Function description
Functional area, responsible for the development and implementation of educational programs in order
to create an favourable environment of the Games and the subsequent formation of nonmaterial legacy
of the Games. It includes the activities to prepare and deliver the FISU Winter Universiade Conference, to
coordinate the creation and development of the FISU International Education Center, the implementation
of programs of academic and popular education about the Universiade.
Focus of action
▶▶
▶▶
FISU Winter Universiade Conference;
New educational programs.
Objectives
▶▶ Development and implementation of the educational program of the WU2019 in accordance with the
FISU requirements;
▶▶ Promotion of the WU2019 philosophy – the philosophy of friendliness;
▶▶ Raise the Krasnoyarsk Territory and Siberia’s public awareness of the values ​​of the Universiade;
▶▶ Creation and launch of educational programs to train managers in the sports industry in conjunction
with the Institute of Physical Culture, Sports and Tourism of the Siberian Federal University;
▶▶ Development of volunteering and improvement of personal competencies among young people;
▶▶ Cultivation of the human resources for the management of sports movement and service industry in
the city and region;
▶▶ Implementation of the educational program of the Universiade in all educational institutions of the
city and the region;
▶▶ Organization and delivery of FISU Winter Universiade Conference;
▶▶ Creation of the virtual network International Education Center.
Client groups
Organising Committee Krasnoyarsk-2019 – development of educational programmes and enlightening
community on the Universiade values, experience exchange, preparation of employees and knowledge
transfer;
▶▶ FISU Family – education as part of non-material legacy of the Games.
▶▶
168
Main events and stages
2015
▶▶ Development of the project of the educational program of the Universiade-2019
in accordance with the FISU requirements, including the development of an
action plan for popular education and academic education;
▶▶ Collaboration with educational institutions, as well as the signing of
agreements on the implementation of educational modules in the curriculum
and conducting joint activities;
▶▶ Development and approval of Ambassadors of the Games program.
2016
Obtainment of the FISU approval of the Universiade-2019 educational
programme;
▶▶ Collaboration with the Siberian Federal University in the development of
educational programs for higher education, as well as online training programs
in Management and Marketing of organization and holding of sports events;
▶▶ Launch of a series of educational lessons in schools of Krasnoyarsk and the
Krasnoyarsk Territory;
▶▶ Development of a model of the virtual network International educational
center in accordance with the FISU Winter Universiade Minimum Requirements;
▶▶ Implementation of the Ambassadors of the Games programme.
2017
Organization of educational training for volunteers and staff of the Games;
▶▶ Launch of the program to raise public awareness about the values ​​
of the
Games;
▶▶ Preparation and implementation of the project aimed at increasing the
awareness of the young athletes of the Krasnoyarsk Territory in Russia and in
the world;
▶▶ Launch of the set of new education programmes in the field of sports
management in the Siberian Federal University;
▶▶ Activities of the educational programme for the participants and guests of
the test sports events;
▶▶ Launch and functioning of the virtual network International Education Center;
▶▶ Determination of the basic topic for the FISU Winter Universiade Conference.
2018
Approval of the FISU Winter Universiade Conference programme by the FISU
Executive Committee;
▶▶ Invitation of the FISU Winter Universiade Conference delegates;
▶▶ Preparation and issue of the conference materials.
2019
Conducting the FISU Winter Universiade Conference, including a series of
seminars and an overview programme;
▶▶ Relay of the report on the conducting the FISU Winter Universiade Conference,
among its participants, to the FISU EC;
▶▶ Delivery of the education programme events at the venues and in various
cultural spaces of the host city during the Games.
▶▶
▶▶
▶▶
▶▶
169
16. Education
Key Interaction
Informational
interaction
(Information and
document exchange)
––Intellectual Property
Protection
––Culture
––Look of the Games
––Procurements
––Publications
170
Administration
interaction
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
––Finance
––Coordination,
Planning and Control
––FISU Relations
––Legacy and
Sustainability
Technical interaction
(Organization of joint
practical activity,
exchange of experience
and services)
––Administration and
Office Management
––Communication
––Knowledge
Management
––Language Services
––Technologies
––Internet
Parity interaction
(Close cooperation in all
areas of interaction)
––HR
––Volunteers
Spectators
Services
17
17. Spectators Services
Function Description
This functional area is responsible for management of people streams during the Games, for rendering
of information services (in particular, the information booths containing information for spectators), for
arrangement of the Lost and Found, for tickets checking, and other support of spectators and accredited
client groups, as well as for cultural and entertainment activity organization in front of or inside the
venues.
Focus of Action
Organization of convenient and comfortable staying of the spectators at sports venues;
Rendering of the sports services to spectators at sports venues (including holding of the sports
presentations).
▶▶
▶▶
Objectives
To provide high quality information services to the audience at sports venues of the WU2019;
To provide up-to-date services on finding lost things at sports venues of the WU2019;
▶▶ To organize original forms of interaction with the audience at the sports venues of the WU2019;
▶▶ To organize pedestrian traffic, including management of the pedestrian routes and queues, to navigate
spectators and provide them with information;
▶▶ To assist spectators with disabilities in getting to the venues, in particular, to provide personnel and
vehicles for this purpose;
▶▶ To establish the sports events presentation system:
– Organization of the system structure;
– Coordination of the processes;
– Technical support;
▶▶ To ensure spectators’ positive impression of the sports event attending.
▶▶
▶▶
Client Groups
Spectators and visitors of Krasnoyarsk – provision of information, entertainment, support and other
services within the scope of this functional area.
▶▶
172
Main events and stages
2015
Develop functional and operational plan;
Draw up and approve budget;
▶▶ Develop and coordinate a complex of services required at sports venues of
the WU2019;
▶▶ Develop and approve design of information booths;
▶▶ Develop specifications list for sports presentations;
▶▶ Coordinate sports presentations format with sports federations of the
Russian Federation.
2016
Search for and select professional contractors for organization of cultural
and entertainment activities at the territory of the WU 2019 sports venues;
▶▶ Make video and audio content for sports presentations during the test
competitions. Sign an agreement with the relevant contractor.
2017
▶▶ Form and train a sports presentation organizing team: ceremony managers,
administrators, sports presentation managers;
▶▶ Carry out technical inspection of the sports venues to make sure that they are
equipped with all necessary audio and video equipment for sports presentations;
▶▶ Make video and audio content for sports presentations during the test
competitions.
2018
Make and finalize audio and video content for sports presentations;
Complete formation of the sports presentation organizing team;
▶▶ Get scenarios of sports presentations approved by sport federations of the
Russian Federation;
▶▶ Equip the WU2019 sports venues with audio and video equipment for sports
presentations;
▶▶ Test the entire range of services during the test events.
2019
Provide a full range of high quality services to spectators at sports venues of
the WU2019.
▶▶
▶▶
▶▶
▶▶
▶▶
▶▶
173
17. Spectators Services
Key Interaction
Informational
interaction
(Information and
document exchange)
––Coordination,
Planning and Control
––Construction
coordination and
overlays
––Venue Management
––Culture
––Education
––Spectators Services
––Internet
174
Administration
interaction
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
––Communication
––FISU Relations
––NUSFs Relations
––Government
Relations
Technical interaction
(Organization of joint
practical activity,
exchange of experience
and services)
––Administration and
Office Management
––HR
––Marketing
––Broadcasting
––Legal
––Marketing
––Technologies
Parity interaction
(Close cooperation in all
areas of interaction)
––Adminisrtation and
Office Management
––Procurement
Finance
18
18. Finance
Function description
The functional area responsible for the responsible establishment of an efficient and flexible system
aimed at forming and control of the Universiade budget execution (infrastructural and operational
budget), economic planning and resources management as well as full compliance with the financial
obligations of the Organization Committee, Executive Directorate undertaken for the preparation and
delivery of the Games.
Focus of action
▶▶
▶▶
▶▶
Financial support of the Executive Directorate activity;
Budgeting
Compliance with the financial discipline and control over the use of financial resources.
Objectives
Creating a system of budgeting and control over financial resources use;
Development of operational and infrastructure budgets of the Games, taking into account the
requirements and obligations of the host side and the Organization Committee;
▶▶ Financial policy balanced in time and resources;
▶▶ Coordination of financial flows and accounting support for all functional areas in preparation for the
Games;
▶▶ Interaction with marketing partners, contractors on the formation and execution of the budget;
▶▶ Search for and diversification of the sources for projects and activities financing in the framework of
preparation for the Games.
▶▶
▶▶
Client groups
Preparation and planning of the operational and infrastructure budget is a key stage in the Games
preparation and delivery that defines the sources, feasibility and directions of financial resources use
to achieve main objectives of the Games delivery. Balancing financial policy and public control system
allows implementing objectives and tasks set to all clients groups within the planned terms.
▶▶ Organising Committee Krasnoyarsk-2019 – forms the amount and procedure of financial support for
the preparation to the Games, the amount of the financial resources required to prepare and deliver
WU2019, controls and approves of the processes for the budget execution;
▶▶ Marketing Sponsors – preparation of WU2019 by providing the financial funds, goods, works and
services.
176
Main events and stages
2014
Formation and execution of the financial obligations of the Organization
Committee and the Executive Directorate in accordance with the terms of the
Attribution Contract, FISU Winter Universiade Minimum requirements;
▶▶ Setting budgetary funds limits required for financial support of the Games’
delivery;
▶▶ Formation and approval of the consolidated budget for the construction of
the Universiade venues, as well as the budget for the activities of the Executive
Directorate (operating budget).
▶▶ Adoption of normative legal acts regulating the provision of subsidies and
other inter-budgetary transfers;
▶▶ Approval of the financial plan of the Executive Directorate activity for the
current year;
▶▶ Implementation of control measures (checks, revisions, audits) to guarantee
transparency and efficiency of financial resources use for the organization and
preparation of the Universiade;
▶▶ Insurance of the FISU Family members and athletes;
▶▶ Interim Financial Reporting.
2015
Adjustment of the limits of budgetary funds required for financial support of
the Universiade for this year, including from the federal budget, the Krasnoyarsk
Territory budget, the budget of Krasnoyarsk city (if required);
▶▶ Agreements on the granting of subsidies to the Executive Directorate to
perform its activity under the Charter for the relevant year;
▶▶ Approval of the financial plan of the Executive Directorate for the current
year;
▶▶ Adoption of a subsidiary programme to encourage marketing partners of the
Universiade;
▶▶ Financing events related to the preparation and delivery of the Games
(development of project documentation, construction, purchase of the
equipment, ongoing activities of Executive Directorate);
▶▶ Implementation of control measures (checks, revisions, audits), related
to transparency and efficiency of financial resources use for the purpose of
organization and preparation of the Universiade.
▶▶ Interim Financial Reporting
▶▶
▶▶
2016
Adjustment of the budgetary funds limits required for financial support of the
Universiade for the current year, including the funds from the federal budget, the
Krasnoyarsk Territory budget, and the budget of Krasnoyarsk city (if required);
▶▶ Interim Financial Reporting
2018-2019
▶▶ The adjustment of the amount of budget funds required for financial support
of the Universiade during the current year;
▶▶ The formation of the final operating and infrastructure budgets;
▶▶ Implementation of control measures (checks, revisions, audits) related to
transparency and efficiency of financial resources use for the purpose of the
organization and preparation of the Universiade;
▶▶ Insurance of the FISU Family members and the participants of the competitions;
▶▶ Final Financial Reporting.
▶▶
177
18. Finance
Key Interaction
Informational
interaction
(Information and
document exchange)
––Sports
––Test Events
Management
––Ticketing
––FISU Relations
178
Administration
interaction
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
––Accreditation
––Arrivals and
Departures
––Brand Management
––Ceremonies
––Coordination,
Planning and Control
––Construction
Coordination and
Overlays
––Culture
––Language Services
––Education
––Food and Beverages
––Internet
––Logistics
––Medical Care
––Legal
––Marketing
––Security
––Risk Management
––Transportation
––Venue Management
––Village Management
––Cleaning and Waste
––Language Services
Technical interaction
(Organization of joint
practical activity,
exchange of experience
and services)
––Accomodation
––Rate Card
––HR
––Volunteers
––Technologies
––Broadcasting
––Communications
––Government
Relations
––Legacy and
Sustainability
––Procurements
Parity interaction
(Close cooperation in all
areas of interaction)
––Administration and
Office Management
FISU Relations
19
19. FISU Relations
Function description
The functional area responsible for the provision of direct cooperation of the WU2019 Directorate and
FISU at all the levels of interactions.
The activity within this functional area is one of the first to begin as the cooperation with FISU is
performed from early phases of preparation. The functionl area activity is of utmost importance since
the success of the Games preparation and delivery mostly depends on efficient cooperation with FISU
and feedback receipt.
Focus of action
▶▶
▶▶
▶▶
Administration and technical support of FISU delegation;
Communication system and areas of cooperation with FISU delegation;
Protocol events support.
Objectives
Organization and administrative-and-technical support of FISU Executive Committee meetings;
Planning and organization of meetings and consultations with FISU representatives;
▶▶ Logistic support of FISU within the period of the Games including accreditation, accommodation,
transportation, requests for meetings etc.;
▶▶ Organization and support of cooperation between FISU and the Executive Directorate.
▶▶
▶▶
Client groups
▶▶
FISU Family – satisfaction of needs, fulfilment of the set requirements and objectives;
180
Main events and stages
2014
Selection of the office for the FISU Secretariat, FISU Committees and Staff,
determination of the locations for negotiations;
▶▶ Creating the preliminary database of FISU Family;
▶▶ Confirmation of the FISU Headquarters by FISU.
2015-2016
The inspection visit to the FISU Headquarters by FISU;
Choosing FISU Family stands location and size for the Games Opening and
Closing Ceremonies.
2017-2018
▶▶ Finial examination of services quality in the FISU Headquarters in cooperation
with FISU;
▶▶ Confirmation of the final Official FISU Meetings program;
▶▶ Conducting of the FISU Executive Committee meeting;
▶▶ Printing and/or e-distribution of the final FISU Family Guide.
2019
Cooperation of the Directorate and FISU;
Control of FISU Family Headquarters;
▶▶ Organizing FISU EC meeting, FISU Winter Universiade Conference, sessions,
committee meetings etc.;
▶▶ Provision for every-day laison with the FISU Secretariat and control over the
FISY Family attaches during the Games.
▶▶
▶▶
▶▶
▶▶
▶▶
181
19. FISU Relations
Key Interaction
Informational
interaction
Administration
interaction
(Information and
document exchange)
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
––Communication
––NUSFs Relations
––Knowledge
Management
––Licensing
––Logistics
––Look of the Games
––Marketing
––Medical Care
––Security
––Sports
––Test Events
Management
––Venue Management
––Village Management
––Broadcasting
––Finance
––Anti-Doping
––Brand Management
––Intellectual Property
Protection
––Coordination,
Planning and Control
––Construction
coordination and
overlays
––Education
––Food and Beverages
––Brand Management
182
Technical interaction
(Organization of joint
practical activity,
exchange of experience
and services)
––Administration and
Office Management
––Language Services
––Protocol
––Transportation
––Volunteers
Parity interaction
(Close cooperation in all
areas of interaction)
––Accomodation
––Accreditation
––Arrivals and
Departures
––Ceremonies
––City Operations
––Culture
NUSFs relations
20
20. NUSFs relations
Function description
The main purpose of this function is to provide direct interaction with the Directorate of Winter
Universiade‑2019, maintaining relationships, gathering of requirements and coordination of services
provided to Client group «National university sports federations».
Although the main focus of this function is the NUSF, its services may also be needed for other functions
and client groups. The main venues with which the function will be interacting are venues of the Opening
and Closing Ceremonies of the Universiade, venues of the competitions and trainings, the Accreditation
Centre and the Universiade Village.
NUSF delegations are ones of the most important persons taking part in the Winter Universiade‑2019
and the main consumers of sports services. Interaction with them is extremely important because it’s
the key to the successful delivery of the Universiade and meeting the athletes’ expectations.
Focus of action
▶▶
Support, administration and services for the particpating delegations before and during the Games.
Objectives
Providing a direct interaction between the Executive Directorate of the Winter Universiade‑2019
and NUSF: coordination of all other functional areas of the organization and exchange of relevant
information, reports, services, etc.;
▶▶ Organization and support of the NUSF representatives’ participation in meetings, committees,
organization of their visits and assistance in all the arising issues;
▶▶ Development and approval of the Dossier for the Heads of Delegations: The Dossier is a guide for
the Heads and Members of Delegations on the presence and participation of the countries in the Winter
Universiade of 2019. It contains all the necessary information about the host city, the host country,
peculiarities of stay, customs procedures, accommodation and information on sports and training
venues, the Universiade Village, etc. so that the visits of delegations from the participating countries to
Krasnoyarsk would be prepared and go with ease;
▶▶ Planning and support of the NUSF events and meetings on the topic of the accreditation of delegations;
▶▶ Organization of the Center of the NUSF interaction within the International Media Center – this
center will coordinate communication and facilitate prompt resolutions to all NUSF ‘s emerging issues,
as well as collect feedback.
▶▶
Client groups
▶▶
Official delegations of NUSF – main clients group on which all function activities are focused.
184
Main events and stages
2014
2015-2016
▶▶ Preparation and distribution of newsletters containing the information about
the process of preparation for the Games.
▶▶
▶▶
Determination of the number of the NUSF delegation members;
Compilation of the Dossier for Heads of Delegations.
Compilation of the Dossier for Heads of Delegations – inclusion of the
information on arrivals and departures, accreditation, etc., Its approval and
distribution to NUSF;
▶▶ Organization Heads of Delegation Meeting – meeting where heads of
delegations inspect the venues and infrastructure of the Universiade, features
of Krasnoyarsk and life in the host city;
▶▶ Verification of flags and anthems of the participating countries;
▶▶ Official invitations of NUSF;
▶▶ Launch of online-registration for participants of HoD Meetings.
▶▶
2017-2018
▶▶
▶▶
2019
▶▶
▶▶
▶▶
▶▶
Delegations welcome ceremonies;
Launch of the Center of the NUSF interaction;
Daily interaction with NUSF in terms of all the arising issues;
Coordination of the work of the volunteers;
Organization of the Heads of Delegation Meeting during the Games;
Organization of every day sessions of Head of delegations during the Games.
185
20. NUSFs relations
Key Interaction
Informational
interaction
(Information and
document exchange)
––Anti-Doping
––Communications
––FISU Interaction
––Knowledge
Management
––Logistics
186
Administration
interaction
Technical interaction
––Coordination,
Planning and Control
––Food and Beverages
––Medical
––Rate Card
––Administration and
Office Management
––Language services
––Protocol
––Sports and Sports
Services
––Test Events
Management
––Transportation
––Venue Management
––Village Management
––Volunteers
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
(Organization of joint
practical activity,
exchange of experience
and services)
Parity interaction
(Close cooperation in all
areas of interaction)
––Accommodation
––Accreditation
––Arrivals and
departures
––Ceremonies
––Culture
––Security
Food and Beverage
21
21. Food and Beverage
Function Description:
Food and Beverages is a key aspect for all the participants and guests of the Games, so the main purpose
of the functional area is to meet the needs of its customers to get healthy and safe food and beverages.
This functional area is responsible for the overall planning, coordination and timely delivery of food and
beverages during the preparation and delivery of the Winter Universiade 2019 in all competition, noncompetition and training venues for all the client groups.
Focus of Action
▶▶
▶▶
▶▶
▶▶
High quality food;
Well-balanced selection of the product mix;
Variety of the product groups and availability of food serving locations;
Additional services.
Objectives
Planning, organization, coordination, and management of the catering during the preparation and
delivery of the Winter Universiade 2019;
▶▶ Inventory and monitoring of catering organizations activity in the host city;
▶▶ Cooperation with external suppliers and service agencies, as well as coordination and management
of contractors in the framework of the Games;
▶▶ Cooperation with the marketing partners on the sale matters of production supplied;
▶▶ Monitoring of compliance with all safety standards and food hygiene in accordance with the
requirements of Technical Regulation of Customs Union, federal laws of the Russian Federation and
obligations to FISU;
▶▶ Management of restaurants, contracts, and other activities related to catering;
▶▶ Organization and delivery of educational seminars for stakeholders to ensure the necessary quality
of products and services and to achieve a common understanding of the catering process during the
preparation and delivery of the Games;
▶▶ Assistance in the implementation of the management system of wastes resulted from consumption
of food and beverages;
▶▶ Monitoring of customers’ expectations with regard to the ongoing food services.
▶▶
Client Groups
Food and beverages in either form and on different terms is provided practically to all clients groups of
WU2019. The food and beverages are provided for the following client groups:
▶▶ Official delegations of NUSF – quality catering in the Universiade Village, catering arranged at sports
venues;
▶▶ Organising Committee Krasnoyarsk-2019 (Volunteers) – catering at accommodation and working
places (at the venues and in the city).
All other client groups are provided with the possibility to receive catering services complying to the set
requirements in quality and services level on a paid-for basis in the accommodation places and at the
venues of WU2019.
Various formats of the client groups participation in the Games specify the need for the creation of
general plan of the clients’ needs in food and beverages with account for the objectives and duration of
their stay in different venues.
188
Main events and stages
2015
▶▶ Determine the requirements of all client groups and opportunities for partners
in relation to food and beverages services;
▶▶ Determine catering facilities, food service areas, formats of catering provision
for all client groups, criteria of and requirements to the catering facilities;
▶▶ Study the prospects of the market of Krasnoyarsk Territory and in Siberia;
▶▶ Preliminarily identify potential contractors on catering.
2016
Sign the agreement between the Executive Directorate and the City of
Krasnoyarsk on cooperation in the field of catering;
▶▶ Enact the Code of public catering facilities food safety as well as the plan of
safety precautions and maintenance during the preparation and delivery of the
Universiade;
▶▶ Development of functional and operational plan for the food and beverages
services at the WU2019 venues;
▶▶ Design catering facilities;
▶▶ Start certification of food during the Games;
▶▶ Determine the service levels and develop menus for the client groups, taking
into account all facilities and formats of catering.
2017
Conclude contracts with the contractors suppliers of process equipment and
providers of production and procurement base services for the provision of
catering services during the Games;
▶▶ Operators and suppliers submit health and safety plan which guarantees and
warrants for the required level of services and products;
▶▶ Approval by the desicion of the Organising Committee of the plan of action
to provide for healthy food and beverages as well as the observance of the
sanitary standards; approval of the list of food serving facilities.
2018
Finalize the design of all food serving locations in accordance with the
contractual obligations to the marketing sponsors and the marketing strategy
of the Games;
▶▶ Necessary equipment provision and installation;
▶▶ Formation of an information package on the food services;
▶▶ Implementation of the quality monitoring system for the services provided to
the client groups during the Games;
▶▶ Management of the food safety integrated system during the Universiade;
▶▶ Provide the menus and breakfast box contents for the approval of the
International Medical Commission.
2019
Management of the food safety integrated system during the Universiade;
Organization and provision of high-quality food and beverages to all the
client groups of the Games.
▶▶
▶▶
▶▶
▶▶
▶▶
189
21. Food and Beverage
Key Interaction
Informational
interaction
(Information and
document exchange)
––Accomodation
190
Administration
interaction
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
––Coordination,
Planning and Control
––Venue Management
––Government
Relations
––Construction
Coordination and
Overlays
––NUSFs Relations
––FISU Relations
––Finance
Technical interaction
(Organization of joint
practical activity,
exchange of experience
and services)
––Language Services
––HR
––Legal
––Logistics
––Transport
––Protocol
Parity interaction
(Close cooperation in all
areas of interaction)
––Volunteers
––Procurements
––Village Management
––Cleaning and Waste
––Accreditation
HR
22
22. HR
Function description
Functional area responsible for the recruitment, retention and professional development of staff in all
functional divisions of the Directorate, as well as the management and coordination of the work carried
out by the external contract employees (outsourcing) and service providers to the Games and during the
Games (for example – the hotel staff). It includes the estimate and planning of the size of the Directorate
in term of the workforce.
Focus of action
▶▶
▶▶
▶▶
▶▶
▶▶
▶▶
Staff planning;
Training, promotion, motivation;
Personnel selection;
Job description and schedule;
Compliance with the requirements of the Labour Code of Russia;
Corporate policy.
Objectives
Staff number planning based on the analysis of the current labor market and human resource needs
of the Executive Directorate for the implementation of current and strategic objectives.
▶▶ Prompt and careful selection of staff to ensure the efficient organization of labour.
▶▶ Training and continuous development of staff in all functional areas.
▶▶ Remuneration and incentive programme development.
▶▶ Distribution of staff to competitive and non-competitive venues of the Universiade.
▶▶ Implementation of informational systems of personnel management and communication.
▶▶ Attraction of foreign specialists in certain professional fields of activity for the period of preparation
and delivery of the Games.
▶▶ Provision of the Games workforse with the special uniform.
▶▶
Client groups
Organising Committee Krasnoyarsk-2019 – is a key client group on which the function activity is
focused
▶▶
192
Main events and stages
2015
Staff number planning for the Executive Directorate of the Games;
Recruitment of administrative personnel for the Directorate of Universiade,
including foreign experts;
▶▶ Creation and coordination of HR strategy;
▶▶ Composition of the first budget for staff costs;
▶▶ Contractor organization of English language courses for the staff of the
Directorate of WU2019;
▶▶ Selecting a pool of recruitment agencies and signing of the contract for the
recruitment services;
▶▶ Development of a strategy for recruitment of people with disabilities.
▶▶ Team building trainings and activities for the personnel of the Directorate of
the Universiade-2019;
▶▶ Development of motivational and incentive strategies;
▶▶ Development and launch of a number of staff training programs (programs
for rapid adaptation, team and management development, etc.);
2016
Development of a release program for the staff after WU2019;
Development and the first FISU’s approval of the operational plan for
personnel management during the Games;
▶▶ Staff number planning for the venues of the Universiade;
▶▶ Launch of training program for the personnel involved in the test events.
2017
▶▶ Development and implementation of informational systems of personnel
management and communication.
▶▶ Design of different types of uniforms depending on the duties of the
employees;
▶▶ Monitoring of staff during the test events;
▶▶ Adjustment of the required number of staff and recruitment of the lacking
personnel;
▶▶ Development of job descriptions for the workforce;
▶▶ Formation of a pool of back-up technical people for those working in open
areas.
▶▶
▶▶
▶▶
2018
▶▶
▶▶
▶▶
▶▶
2019
▶▶
▶▶
Staff education and training;
Creation of information booklets and handbooks for personnel;
Uniform distribution to the workforce;
Completion of the accreditation process of the enitre workforce;
Maximum involvement of all the personnel of the WU2019 in the Games.
193
22. HR
Key Interaction
Informational
interaction
(Information and
document exchange)
––Risk Management
194
Administration
interaction
Technical interaction
––Coordination,
Planning and Control
––Venue Management
––Village Management
––Cleaning and Waste
––Spectator Services
––Language Services
––Legal
––Accomodation
––Accreditation
––Anti-Doping
––Broadcasting
––Ceremonies
––Communication
––Construction
Coordination and
Overlays
––Finance
––Food and Beverages
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
(Organization of joint
practical activity,
exchange of experience
and services)
Parity interaction
(Close cooperation in all
areas of interaction)
––Education
––Volunteers
––Security
––Adminisrtation and
Office Management
––Arrivals and
Departures
Government
Relations
23
23. Government Relations
Function description
The functional area responsible for coordination of interaction between the Executive Directorate and
the state authorities (Government of Russia, the authorities of Krasnoyarsk Territory and the city of
Krasnoyarsk), and also for support of the Executive Directorate participation in the sessions of the
Supervisory Board and Organising Committee.
Focus of action
▶▶
▶▶
▶▶
Supervisory follow-up;
Communication with the state authorities;
Involvement of the state authorities.
Objectives
▶▶ Cooperation with the state authorities of the Russian Federation on the matters of preparation and
delivery of the Games;
▶▶ Control over the execution of orders from the state authorities;
▶▶ Arrangement and conduction of sessions of the Organising Committee and the Executive Directorate
Supervisory Board;
▶▶ Signing of cooperation agreements between the Executive Directorate and both federal and regional
authorities with regards to the preparation and delivery of the Winter Universiade of 2019 in Krasnoyarsk;
▶▶ Arranging and carrying out of various formats of discussion with representatives of the state
authorities on strategic plans and current issues related to the preparation and delivery of Games.
Client groups
VIPs;
▶▶ Organising Committee Krasnoyarsk-2019 – direct interaction with the authorities at different levels
to solve arising issues.
▶▶
196
Main events and stages
2015
▶▶ Develop and implement electronic system of document management and
control of the execution of orders of the state authorities, the Organising
Committee and the Supervisory Board of the Universiade 2019;
▶▶ Develop interaction matrix between the Executive Directorate and various
state authorities in the context of the functional areas;
▶▶ Prepare and conduct the sessions of the Executive Directorate Supervisory
Board;
▶▶ Prepare the Management and Leadership to participate in meetings and
conferences;
▶▶ Arrange a series of meetings of the Directorate with representatives of the
Krasnoyarsk Territory and Krasnoyarsk authorities on the issue of Universiade
venues construction.
2016
▶▶ Sign an agreement with municipal administrations of the Krasnoyarsk
Territory to participate in the organization and carrying out of the Cultural
Universiade activities;
▶▶ Sign an agreement with the municipal administrations of the Krasnoyarsk
Territory and other regions of the Siberian Federal District to participate in the
program of development of the volunteer movement of the Universiade 2019;
▶▶ Sign agreements with the subjects of the Russian Federation on organization
and delivery of the Universiade Torch Relay.
2017
Organize a series of Directorate meetings with representatives of relevant
ministries, government municipalities of the Krasnoyarsk Territory about
organization and delivery of test events;
▶▶ Organize seminars on the Universiade Torch Relay for the representatives
from other regions of the Russian Federation.
2018
▶▶ Sign agreements with the municipal administrations of the Krasnoyarsk
Territory on the transfer of the Universiade tangible legacy to be used after the
Games;
▶▶ Invitation of the representatives of the federal and regional authorities to the
Games in Krasnoyarsk.
2019
▶▶ Escort and support of the representatives of the federal and regional
authorities in Krasnoyarsk.
▶▶ Organization of any required meetings and negotiations during the
Universiade.
▶▶
197
23. Government Relations
Key Interaction
Informational
interaction
(Information and
document exchange)
––Logistics
––Look of the Games
––Procurements
––Technologies
––Venue Management
––Medical Care
198
Administration
interaction
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
––City Operations
––Coordination,
Planning and Control
––Culture
––Legacy and
Sustainability
––Licensing
––Transportation
––Broadcasting
––Food and Beverages
Technical interaction
(Organization of joint
practical activity,
exchange of experience
and services)
––Administration and
Office Management
––Risk Management
––Finance
Parity interaction
(Close cooperation in all
areas of interaction)
––Arrivals and
Departures
––Communication
––Legal
––Publications
––Accomodation
––Accreditation
––Anti-Doping
––Cleaning and Waste
––Security
Internet
24
24. Internet
Function description
The functional area is responsible for provision of information and communications technology services
to the main categories of users within the framework of the Winter Universiade 2019, as well as for
organization, creation and development of a web portal on the base of a multi-service data network,
mobile applications, and software for the paid service system.
Focus of action
▶▶
▶▶
▶▶
▶▶
The WU2019 web portal;
Affiliated sites;
Social networks and other platforms;
On-line services.
Objectives
▶▶ Provide required information and communication support to diverse users ensuring real-time
information update and user-friendly interface;
▶▶ Create a single information space for a prompt and effective decision-making by the Organising
Committee of the Games;
▶▶ Establish and commission systems and technologies that provide high quality and uninterrupted
information and communication services;
▶▶ Create network infrastructure (multi-data network), including a server farm and switching equipment.
Client groups
Services of the WU2019 web-sites and other information platforms engaged to communicate information
on the progress of the Games preparation are universal and are delivered to the whole audience and
client groups in equal volumes. Special services are delivered to the following client groups:
▶▶ Official delegations of NUSF – services for accreditation and registration of the delegations members;
▶▶ Organising Committee Krasnoyarsk-2019 – information exchange and interaction through the
functions of the Internet-portals; while for the volunteers it is registration and passing selection
procedures on a special web-site;
▶▶ Spectators, guests of Krasnoyarsk;
▶▶ World community.
200
Main events and stages
2014-2015
Create technical assignment for the design of the web portal
Conduct pre-project surveys
▶▶ Coordinate the design, interface elements and basic functional content of the
web portal
2016-2020
▶▶ Establish a collective information provision (together with the organizations
in charge of implementation of the related functional areas)
▶▶ Creation of the main subsystems of the Internet portal,
▶▶ Integration of software and hardware in a single system,
▶▶ Placing of the web portal on the base of the network infrastructure.
▶▶ Institutional and technical support for the site operation
▶▶
▶▶
201
24. Internet
Key Interaction
Informational
interaction
(Information and
document exchange)
––Accomodation
––Accreditation
––Arrivals and
Departures
––Ceremonies
––Culture
––Legal
––Media Relations
––Publications
––Rate Card
––Procurements
202
Administration
interaction
Technical interaction
––Look of the Games
––Coordination,
Planning and Control
––Finance
––Marketing
––Licensing
––Language Services
––Transport
––Logistics
––Sports
––Ticketing
––Venue Management
––Village Management
––Volunteers
––Test Events
Management
––Marketing
––Communication
––Education
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
(Organization of joint
practical activity,
exchange of experience
and services)
Parity interaction
(Close cooperation in all
areas of interaction)
––Technologies
––Broadcasting
Knowledge
Management
25
25. Knowledge Management
Function description
Functional area responsible for the accumulation, storage, analysis and transfer of knowledge (both
within the Directorate, as well as to the outside), obtained during the preparation and delivery of the
Winter Universiade and through the organization and conduct of the Observer programme, debriefings
and other events.
Focus of action
▶▶
▶▶
Accumulation and transfer of knowledge;
Museum and chronicles of the Winter Universiade of 2019.
Objectives
Management of the «Observer» Krasnoyarsk 2019» Programme before, during and after the
Games, providing a unique opportunity to study and transfer the experience of the Directorate of the
Universiade-2019 in organizing a major international sports event;
▶▶ Involvement of the employees of all functional areas in the gathering and transfer of information
related to the preparation and delivery of the Universiade;
▶▶ Compilation of an informational legacy of the Games, presented in the form of electronic and paper
archives data;
▶▶ Information management within the Directorate through the introduction of modern information
systems and technologies for the optimization of the functional areas.
▶▶
Client groups
FISU Family – experience exchange, system of joint visits and exchanges of specialists, participation
in the “Observer” programme;
▶▶ Organising Committee Krasnoyarsk-2019 is in charge of accumulation, use and further transfer of all
knowledge received in the process of the Games preparation.
.
▶▶
204
Main events and stages
2014
▶▶
2015
▶▶ Exchange of experience with the organizers of major sports events in Russia
and in the world through transferring the information and holding meetings and
seminars;
▶▶ Analysis of the previous Universiades’ preparation and delivery experience;
▶▶ Conducting seminars within the Directorate for the distribution of the past
Universiades’ preparation and delivery experience;
▶▶ Development and obtainment of FISU’s approval of the knowledge
management plan, including the approval of the plan schedule for the Directorate
to hold international conferences, seminars, negotiating platforms for sharing
experience;
▶▶ Participation in the activities of the «Observer» programme of the Winter
Universiade-2015 in Granada/Strbske Pleso and of the Summer Universiade of
2015 in Guangju;
▶▶ Training of the Directorate’s staff in the field of development technologies
and project management jointly with Siberian Federal University.
2016
Development and launch of an information system for knowledge management;
Beginning of the informational legacy transfer to the Organising Committees
of future host cities;
▶▶ FISU’s approval of the knowledge management plan and the transfer
programme for informational legacy Universiade-2019.
2017
Monitoring and data collection during the test events;
▶▶ Development of the «Museum of the Universiade-2019» project;
▶▶ Participation in the activities of the «Observer» programme of the Winter
Universiade-2017 in Almaty and of the Summer Universiade of 2017 in Taipei;
▶▶ Planning phase knowledge report submission to FISU;
▶▶ Hosting of Debriefing after the 28th Winter Universiade in Almaty.
2018
▶▶ Invitation of representatives of the Organising Committees of future host
cities to the Universiade-2019 as observers;
▶▶ Development and obtainment of FISU’s approval of the «Observer» programme
implementation plan;
▶▶ Planning and coordination with the FISU of the debriefing after the Universiade.
▶▶ Approval of the concept of starage and transfer of the knowledge accumulated
during the period of preparation and delivery of the Games;
▶▶ Submit to FISU the report on the results of the Readiness Stage.
2019
Opening of the Museum of the Universiade-2019;
Development of the Final report on the preparation and delivery of the
Universiade-2019;
▶▶ Production of the film about the Universiade in Krasnoyarsk;
▶▶ The participation in the Debriefing after the Games that will be held in the
Host City of the 30th Winter Universiade of 2021;
▶▶ Delivery of the «Observer» Programme;
▶▶ Transfer of information materials and artefacts to FISU.
Submit to FISU the report on the results of the Strategic Planning Phase.
▶▶
▶▶
▶▶
▶▶
▶▶
205
25. Knowledge Management
Key Interaction
Informational
interaction
Administration
interaction
(Information and
document exchange)
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
––Broadcasting
––City Operations
––Finance
––Communication
––Culture
––FISU Relations
––NUSFs Relations
––Venue Management
––Village Management
––Volunteers
––Legacy and
Sustainability
––Look of the Games
––Publications
––Coordination,
Planning and Control
206
Technical interaction
(Organization of joint
practical activity,
exchange of experience
and services)
––Administration and
Office Management
––Education
––Language Services
––Security
––Risk Management
Parity interaction
(Close cooperation in all
areas of interaction)
Language
Services
26
26. Language Services
Function description
The functional area responsible for rendering of services on translation and interpretation (including
simultaneous translation) both during preparation and delivery of the Games.
Focus of action
▶▶
▶▶
▶▶
High quality language services;
Free communication;
Coordination of work at the venues.
Objectives
▶▶
▶▶
▶▶
▶▶
▶▶
Interpretation and translation required for the Directorate functioning;
Interpretation and translation upon request of the client groups;
Interpretation and translation quality control;
Ensuring communication for activity coordination at the WU2019 venues;
Support of NUSF official delegations and FISU Family representatives.
Client groups
Language services are one of the most universal services among the ones delivered and are required at
all stages of the WU2019 preparation and delivery. These services are delivered in this or that form to
each of the client groups of WU2019. The key groups are the following:
▶▶ FISU Family;
▶▶ Sports Federations;
▶▶ Official delegations of NUSF;
▶▶ Organising Committee Krasnoyarsk-2019.
208
Main events and stages
2015
▶▶ Determination of a scope of required language services in general and in the
context of each of the functional areas;
▶▶ Determination of staffing needs, formation of a personnel reserve of the
language speakers;
▶▶ Development and obtainment of the approval from FISU of the plan on
language services provision during preparation and holding of WU2019.
2016
▶▶ Translation of news and information for the WU2019 website to foreign
languages;
▶▶ Implementation of the up-to-date translation optimizing and quality control
tools;
▶▶ Selection of English-speaking volunteers for the test events and the Games;
implementation of educational programs aimed at forming the linguistic
competence.
2017
Develop the Russian-English Sports Dictionary for the staff and volunteers of
the Games;
▶▶ Translation of technical documentation and the regulations of sports
competitions;
▶▶ Organization of translation support during the test events.
▶▶
2018
2019
Launch of a unified multilingual information center in four languages: English,
Russian, French and Chinese;
▶▶
▶▶ Arrangement of simultaneous interpretation at the FISU Winter Universiade
Conference;
▶▶ Coordination and monitoring of the activities of translators and volunteers
who work with foreign delegations during the Universiade;
▶▶ Coordination of the translation service activity in the International Broadcast
Centre;
▶▶ Translation of the reports and the film on the WU2019 results.
209
26. Language Services
Key Interaction
Informational
interaction
(Information and
document exchange)
––Signage
––Arrivals and
Departures
210
Administration
interaction
Technical interaction
––Coordination,
Planning and Control
––Protocol
––Accreditation
––Broadcasting
––Ceremonies
––Culture
––Education
––Spectator Services
––HR
––Volunteers
––NUSFs Relations
––FISU Relations
––Licensing
––Look of the Games
––Publications
––Media Relations
––Rate Card
––Marketing
––Brand Management
––Anti-Doping
––Communication
––Food and Beverages
––Internet
––Knowledge
Management
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
(Organization of joint
practical activity,
exchange of experience
and services)
Parity interaction
(Close cooperation in all
areas of interaction)
––Accomodation
Legacy and
Sustainability
27
27. Legacy and Sustainability
Function description
The functional area responsible for integration of resources of all the interested parties as related to
promotion of the ideas of a responsible approach to preparing for the Games, to ensure sustainable
harmonious development of Krasnoyarsk and Russia, with regard to the acquired tangible and intangible
legacy. This function includes development and control of the environmental requirements execution
during construction and operation of the WU2019 venues.
Focus of action
Collection, preservation and transfer of the Games legacy;
Environmental protection;
▶▶ Involvement of the community and client groups in the process of preparation for the Winter
Universiade of 2019.
▶▶
▶▶
Objectives
Development of the management system concept for sustainable development of Krasnoyarsk-2019
with regard to international standards, including approval of main directions in the context of sustainable
development;
▶▶ Development of concept of the Games tangible and intangible legacy management through maximum
use of experience of preceding major sports events with regard to strategic goal, tasks and plans of the
WU2019;
▶▶ Determination of the effects and impact related to legacy of the Universiade as for Krasnoyarsk and
Krasnoyarsk Territory in the context of timeline;
▶▶ Maximum involvement of the residents of Krasnoyarsk and Krasnoyarsk Territory, private investors,
business and social organization in the concept implementation of the Games legacy;
▶▶ Monitoring and control of environmental standards and rules’ observance during preparation for the
Games, including ensuring of rational use of the resources potential;
▶▶ Minimization of possible negative effects related to hosting of the Universiade and earning maximum
benefits in social, economic, ecological, and other spheres;
▶▶ Development of the Ecological programme of the Games.
▶▶
Client groups
FISU Family – for FISU it is important to collect and transfer the Games Legacy for further storage
and use in the preparation of future Universiades;
▶▶ VIPs – issues related to Legacy and Sustainability of WU2019 are directly impacting the issues of
the development of Krasnoyarsk city and Krasnoyarsk Territory as a whole. The authorities are both
participants and the consumers of the Legacy creation pocess;
▶▶ Organising Committee Krasnoyarsk-2019 – is one of the developers of the Concept for Legacy and
Sustainability Management during the WU2019;
▶▶ Spectators, guests of Krasnoyarsk
(Residents of the city of Krasnoyarsk and Krasnoyarsk
agglomeration).
▶▶
212
Main events and stages
2014
Determine main directions in the sphere of sustainable development;
Develop the concept of Krasnoyarsk-2019 sustainable development
management. This concept shall be designed with regard to the City of
Krasnoyarsk Development Program for the Period up to 2030 and the Master
Plan of Krasnoyarsk;
▶▶ Beginning of development of the WU2019 legacy concept.
2015
▶▶ Approve the Concept of management of Krasnoyarsk-2019 sustainable
development and WU2019 legacy;
▶▶ Develop methods, approaches, and standards aimed at applying of the
sustainable development principles within the process of preparation and
delivery of the Games;
▶▶ Annual reports generation;
▶▶ Development of the Ecological concept of the Games.
2016
▶▶ Control construction and reconstruction of the Games venues in compliance
with the Concept of management of Krasnoyarsk-2019 sustainable development
and WU2019 legacy;
▶▶ Introduce the Concept of sustainable development management in the
process of preparation for the Games.
▶▶ Develop and approve formats of discussing the progress in preparation for
the Games with the public.
▶▶ Interact and approve the action plan schedule with client groups, as well as
with the international organizations.
▶▶ Annual reports generation;
▶▶ Approval of the Ecological concept of the Games;
▶▶ Approval of the WU2019 legacy concept.
2017
Monitor construction and reconstruction of the Games venues with regard
to the Concept of Krasnoyarsk-2019 sustainable development and WU2019
legacy;
▶▶ Control of application of the sustainable development management concept;
▶▶ Annual reports generation.
2018
▶▶ Monitor construction and reconstruction of the Universiade venues with
regard to the Concept of Krasnoyarsk-2019 sustainable development and
Universiade legacy;
▶▶ Annual reports generation;
▶▶ Control of application of the sustainable development management concept.
2019
▶▶ Generate the report on WU2019 legacy and the results and effects achieved
in the context of applying the sustainable development management concept.
▶▶
▶▶
▶▶
213
27. Legacy and Sustainability
Key Interaction
Informational
interaction
(Information and
document exchange)
––Brand Management
––Ceremonies
––Culture
––Knowledge
Management
––Logistics
––Accomodation,
––Adminisrtation and
Office Management
214
Administration
interaction
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
––Coordination,
Planning and Control
––Education
––Government
Relations
––Look of the Games
––Risk Management
––Technologies
––Venue Management
––Village Management
Technical interaction
(Organization of joint
practical activity,
exchange of experience
and services)
––Publications
––Finance
Parity interaction
(Close cooperation in all
areas of interaction)
––City Operations
––Construction
Coordination and
Overlays
Legal
28
28. Legal
Function Description
This functional area is responsible for legal support of all areas of the Directorate activity, including
inspection of the documents and ensuring conformity of the actions of the Directorate to FISU Winter
Universiade FISU Winter Universiade 2019 Minimum Requirements and Attribution Contract.
Focus of Action
Legal support of the Directorate;
Control over compliance with the effective legislation, FISU Winter Universiade 2019 Minimum
Requirements, FISU Regulations for the Winter Universiade, Attribution Contract and local acts of the
Directorate.
▶▶
▶▶
Objectives
To develop drafts of main contracts and get them approved by FISU;
To develop and execute a complex of legal acts of the Russian Federation, Krasnoyarsk Territory, and
Krasnoyarsk city aimed at management of the issues concerning preparation and delivery of the Games;
▶▶ To develop, adopt and enforce local legal acts of the Executive Directorate (standards, regulations,
plans, etc.);
▶▶ To determine measures for effective control over execution of the contracts, regulations, and
agreements adopted (signed) within the organization and preparation of the Games;
▶▶ To provide legal support on the issues that may arise in course of preparation and delivery of the
Games;
▶▶ To protect property and other interests of the Directorate and stakeholders in any disputes;
▶▶ To assess and mitigate possible legal and reputational risks;
▶▶ To ensure continuous interaction with contractors;
▶▶ To manage the claims and related work;
▶▶ To develop agreements for the use of sports and non-sports venues of the Games;
▶▶ To prepare all necessary documents and to provide legal support on dissolution of the Executive
Directorate.
▶▶
▶▶
Client Groups
VIPs (State government bodies) – the process of preparation of the Games requires consulting with
the state government bodies of different levels and adoption of new regulations;
▶▶ Krasnoyarsk–2019 Organising Committee – legal support of all kinds of activities of the Organising
Committee.
▶▶
216
Main events and stages
2014
2015
2016
2017
2018
2019
▶▶ Develop and adopt legal acts of the Russian Government, Government of the
Krasnoyarsk Territory, and Krasnoyarsk City Administration that regulate the
issues of preparation and delivery of the Games (in accordance with the action
plan approved by the Organising Committee);
▶▶ Conclude the Confirmation Agreement with FISU within the framework of
commitments made under the Attribution Contract;
▶▶ Develop agreements with sports federations.
▶▶ Develop, adopt and amend the local legal acts of the Executive Directorate
(standards, regulations, plans, etc.);
▶▶ Carry out procedures aimed at recruitment of the Directorate staff responsible
for legal support of the Games;
▶▶ Provide legal support for current activities of the Directorate;
▶▶ Control the fulfilment of obligations under the Attribution Contract;
▶▶ Develop legal documentation for Volunteers-2019 programme;
▶▶ Develop agreements to be made with the company providing the dopingcontrol services;
▶▶ Develop marketing agreement;
▶▶ Develop and approve agreements with insurance companies;
▶▶ Develop and sign an agreement with the hotel for FISU headquarters
arrangement.
▶▶ Carry out procedures aimed at recruitment of the Directorate staff responsible
for legal support of the Games;
▶▶ Develop and carry out legal examination of the agreements with Broadcasters;
▶▶ Develop standard contracts with hotels and catering companies;
▶▶ Carry out legal examination of the WU2019 Technology Plan that is being
developed.
▶▶ Develop, adopt and amend the local legal acts of the Executive Directorate
(standards, regulations, plans, etc.);
▶▶ Carry out procedures aimed at recruitment of the Directorate staff responsible
for legal support of the Games;
▶▶ Provide legal support for current activities of the Directorate;
▶▶ Control the fulfilment of obligations under the Attribution Contract;
▶▶ Sign a cancellation insurance contract.
▶▶ Make adjustments to legal acts of the Russian Government, Government of
the Krasnoyarsk Territory, and Krasnoyarsk City Administration that regulate
the issues of preparation and delivery of the Games (in accordance with the
action plan approved by the Organising Committee);
▶▶ Carry out legal examination of the Ticketing Programme that is being
developed.
▶▶ Provide legal support for current activities of the Directorate;
▶▶ Prepare reporting legal documents on the results of the Games;
▶▶ Ensure legal procedures for dissolution of the Directorate.
217
28. Legal
Key Interaction
Informational
interaction
(Information and
document exchange)
––Anti-Doping
––Procurements
––Technologies
––Brand Management
––Ceremonies
––Internet
218
Administration
interaction
Technical interaction
(Organization of joint
practical activity,
exchange of experience
and services)
(Close cooperation in all
areas of interaction)
––Coordination,
Planning and Control
––Communication
––Finance
––HR
––Venue Management
––Licensing
––Security
––Accreditation
––Food and Beverages
––Adminisrtation and
Office Management
––HR
––Village Management
––Rate Card
––Intellectual Property
Protection
––Government
Relations
––City Operations
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
Parity interaction
Licensing
29
29. Licensing
Function description
This functional area is responsible for the development and implementation of the Licensing Program
of the Games: licensing, issue of medals and postmarks, holding a lottery, as well as for the income
generation via selling WU2019 branded products.
Focus of action
Production of branded products;
Product distribution network;
▶▶ Profit generation;
▶▶ Cooperation with production companies and retailers in the field of light industry (administration and
support of License Agreements, holding periods of accounts, administrative support of licensees);
▶▶ Development and approval of commodity items corresponding to the consumers demand;
▶▶ Supervision of the Licensed Products manufacture and sales;
▶▶ Profit generation from sales of the products;
▶▶ Implementation of the Philatelic and Coin Programme.
▶▶
▶▶
Objectives
▶▶
▶▶
▶▶
▶▶
▶▶
Create a wide range of products in order to fulfill the needs of maximum number of consumers;
Create official retail network for licensed products;
Make provisions for high profitability of the trend;
Control the pricing and security holograms;
Reveal counterfeiting and struggle against it.
Client groups
▶▶ Organising Committee Krasnoyarsk-2019 is directly responsible for the development and further
realization of licensed goods;
▶▶ Marketing sponsors – production companies and retailers will be attracted by the Organising
Committee to assist in production and distribution of souvenirs for the Winter Universiade of 2019;
▶▶ Spectators, guests of Krasnoyarsk are consumers of the souvenirs products.
220
Main events and stages
2015
Develop conceptual theses of the Licensing Program;
Study consumer demand in the Krasnoyarsk Territory in order to secure
relevant product categories;
▶▶ Conduct monitoring to identify potential suppliers and retailers;
▶▶ Establish interactions with commodity-industrial groups of the Krasnoyarsk
Territory and other relevant organizations.
2016
Signing of license agreements;
Develop Terms of Reference for an official online store;
▶▶ Submit license agreements to the Federal Intellectual Property Service for
registration;
▶▶ Organize public workshops on Licensing to discuss possible problems and
unsolved questions;
▶▶ Prepare design sketches of commemoratives, postal products and stamps;
▶▶ Develop and implement a functional plan for licensed products sale;
▶▶ Carry out seminars on Trade Marketing for the topic of Development of
effective sale system;
▶▶ Study urban environment of Krasnoyarsk to identify the most suitable
locations for licensed products outlets.
2017
Definition and approval of licensed products assortment (in accordance with
the Attribution Contract);
▶▶ Start the first sales of Licensed Products;
▶▶ Sales Management. Reporting on the funds gained from licensed products
sale (in accordance with the Attribution Contract);
▶▶ Control of the pricing;
▶▶ Prepare the first catalog of the Licensed Products;
▶▶ Develop an official Licensed Products retail network;
▶▶ Involve official wholesale operators to the sale of Licensed Products;
▶▶ Finalization of the design of commemoratives, postal products and stamps;
▶▶ Preparation for production and sale of commemoratives, postal products and
stamps. Conducting formal presentations.
2018
▶▶ Open outlets in major transportation hubs (airports, railway stations in
Moscow and Krasnoyarsk);
▶▶ Space zoning of the WU2019 sports venues in order to prepare sale outlets
layouts;
▶▶ Develop the sale outlets layout;
▶▶ Organize sales during test events;
▶▶ Implement an advertising campaign to promote Licensed Products;
▶▶ Organize work of merchandising inspectors;
▶▶ Production of licensed products vending kiosks.
▶▶
▶▶
▶▶
▶▶
▶▶
221
29. Licensing
Key Interaction
Informational
interaction
(Information and
document exchange)
––FISU Relations
––Risk Management
––Intellectual Property
Protection
––Culture
222
Administration
interaction
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
––Coordination,
Planning and Control
––Government
Relations
––Internet
––Marketing
Technical interaction
(Organization of joint
practical activity,
exchange of experience
and services)
––Legal
––Procurements
––Language Services
Parity interaction
(Close cooperation in all
areas of interaction)
––Brand Management
Logistics
30
30. Logistics
Function description
This functional area is responsible for planning, organization and provision of logistic services for
the functional areas of the Directorate and client groups before and during the Games. The area of
responsibility also includes selection and organization of the development of logistics management
information systems, and implementation of logistics operations during the Games.
Focus of action
▶▶
▶▶
▶▶
▶▶
Logistic support of all functional areas;
Developed logistics system;
Logistics partners;
Coordination of logistics services.
Objectives
Provision of high-quality logistics services for the preparation and delivery of the Games;
Data collection for the Transportation Plan concept development;
▶▶ Development of the Transportation Plan concept for the Games;
▶▶ Coorination with FISU in terms of quantity of representatives of basic client groups to take part in
the Games.
▶▶
▶▶
Client groups
▶▶
▶▶
Official delegations of NUSF;
Organising Committee Krasnoyarsk-2019.
224
Main events and stages
2015
▶▶ Input data collection for the Transportation Plan development (determination
of the quantity of representatives of basic client groups, determination of the
venues to be visited by the client groups, determination of the opening hours of
the WU2019 venues, determination of the transport access procedures);
▶▶ Coordination with FISU of the Transportation Plan concept of the Games;
▶▶ Approval of the Games Transportation Plan concept;
▶▶ Development of the Games Transportation Plan.
2016-2017
Coordination with FISU of the Games Transportation Plan;
Approval of the Games Transportation Plan;
▶▶ Determination of the financing sources for the transportation services of the
Games.
▶▶
▶▶
2018
▶▶
2019
▶▶ Provision of high-quality and timely services of the luggage and sports
equipment transportation during the Games.
Test the transport provision within the test events.
225
30. Logistics
Key Interaction
Informational
interaction
Technical interaction
(Information and
document exchange)
Administration
interaction
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
––Accomodation
––Construction
Coordination and
Overlays
––Spectator Services
––FISU Relations
––NUSFs Relations
––Government
Relations
––Legacy and
Sustainability
––Risk Management
––Signage
––Sports
––Test Events
Management
––Accreditation
––Coordination,
Planning and Control
––Venue Management
––Village Management
––Administration and
Office Management
––Ceremonies
––Cleaning and Waste
––Rate Card
––Technologies
––Broadcasting
––Anti-Doping
––Food and Beverages
––Internet
226
(Organization of joint
practical activity,
exchange of experience
and services)
Parity interaction
(Close cooperation in all
areas of interaction)
––Arrivals and
Departures
––City Operations
––Procurements
––Transportation
Look
of the Games
31
31. Look of the Games
Function description
The functional area is responsible for the concept of unified design of the WU2019 sports venues and
urban space of Krasnoyarsk, which will become the background of the year 2019 sports competitions
and their distinctive feature. Unique graphical solution of the Games design gives the whole look of the
sports venues, infrastructure, squares and streets of the city, creates emotional disposition and forms
the first impression about the host country the Game.
Focus of action
▶▶
▶▶
Urban space;
Visualization of the Games brand and neumonics in architecture of the host city.
Objectives
▶▶ Implementation of modern creative solutions in design of sports events and the forthcoming Winter
Universiade-2019;
▶▶ High quality of the production, mounting and dismantling works;
▶▶ Effective interaction with the host city in all general issues;
▶▶ Development of urban architecture through the introduction into the design works of the national
spirit and character of Siberia and Krasnoyarsk;
▶▶ Positive impact on the tourist attractiveness of the region.
Client groups
▶▶
▶▶
▶▶
Spectators, guests of Krasnoyarsk;
World community;
NUSF official delegations.
228
Main events and stages
2015
▶▶
▶▶
▶▶
Design for certain types of advertising media
Identification of main platforms for creation of the Universiade-2019 Look
Development of the ideas of pilot non-standard designs
2016
Design and production of advertising and information media for test events
Implementation of pilot projects on non-standard designs
▶▶ Design and production of advertising and information media for test
competitions and other events
▶▶ Design and preparation of layouts of standard information and advertising
media
2017
Development of ideas, design and preparation of layouts of non-standard
innovative information and advertising media
▶▶ Design of the Universiade-2019 Village
▶▶
▶▶
▶▶
Drafting and obtaining the approval of the final list of structures, venues,
information and advertising media, participating in the Games;
▶▶ Conclusion of the contracts
▶▶
2018
229
31. Look of the Games
Key Interaction
Informational
interaction
(Information and
document exchange)
––Communication
––Culture
––Education
––Logistics
––FISU Relations
––Government
Relations
––Knowledge
Management
––Media Relations
––City Operations
––Marketing
230
Administration
interaction
Technical interaction
––Arrivals and
Departures
––Intellectual Property
Protection
––Broadcasting
––Coordination,
Planning and Control
––Construction
Coordination and
Overlays
––Legacy and
Sustainability
––Internet
––Brand Management
––Administration and
Office Management
––Procurements
––Sports
––Village Management
––Volunteers
––Language Services
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
(Organization of joint
practical activity,
exchange of experience
and services)
Parity interaction
(Close cooperation in all
areas of interaction)
––Ceremonies
Marketing
32
32. Marketing
Function description
Functional area responsible for implementing programs to attract official partners, sponsors, suppliers
and licensees of the Games, as well as for the support of the relevant contracts and the provision of
services for marketing partners, established by marketing agreements.
Focus of action
▶▶
▶▶
▶▶
Marketing Strategy;
Sponsorship and marketing partners;
Effective sales.
Objectives
The implementation of the largest marketing campaign in the history of Winter Universiades;
▶▶ Development of a convenient high-quality platform for the Games brand, allowing commercial
companies efficiently associate themselves with the Games and successfully develop their services;
▶▶ Creation and implementation of a set of preferences and services for potential partners and licensees;
▶▶ Ensuring a high influx of revenue from the marketing strategy therefore enabling budget savings;
▶▶ Facilitating effective integration projects between the partners and licensees and functions of the
Organising Committee of the Games;
▶▶ Ensuring a high standard of information policy aimed at maximizing the media coverage of the
partners’ participation at all phases of preparation of the Games.
▶▶
Client groups
FISU Family – organization and participation in joint events in escorting FISU partners, providing FISU
with the required data on marketing activity performed by the Organising Committee of the Games;
▶▶ Marketing Sponsors – support of partnership and license contracts, implementation of the recognition
and loyalty programme, placement of partners’ brands on the agreed list of advertizing and promotion
media;
▶▶ Organising Committee Krasnoyarsk-2019.
▶▶
232
Main events and stages
2014-2015
▶▶ Determination of the needs of all client groups in relation to the services
provided by marketing partners;
▶▶ Budget and financial plans approval;
▶▶ Adoption of the partnership and licensing program projects;
▶▶ Registration of the Universiade-2019’s symbols by the Federal Service for
Intellectual Property of the Russian Federation;
▶▶ Market conditions analysis;
▶▶ Development of partnership and licensing agreement projects;
▶▶ Identification of a list of potential sponsors and suppliers (in accordance with
the Attribution Contract);
▶▶ Adoption of an incentive program for sponsors and suppliers (in accordance
with the Attribution Contract);
▶▶ Formation of the first three general partners and signing at least five licensees
of the Games;
▶▶ Development of functional and operational plans for joint events and activities
with marketing partners.
2016
Licensed Products samples approval;
Launch of the official online store for the Licensed Products of the Games;
▶▶ Implementation of the system of security holograms, signing of the contract
with the Federal State Unitary Enterprise «Gosznak»;
▶▶ Production and sales organization of the first batches of Licensed Products;
▶▶ Carrying out integration projects and activities between the partners and
licensees.
2018
▶▶ Launch of the final phase of the program for attracting partners. Category –
«partner and supplier»;
▶▶ Formation of a pool of 25 official licensees (including retail and wholesale
operators);
▶▶ Creation of the official city retail chain for Licensed Products of WU2019;
▶▶ Formation of a pool of 20 partner companies;
▶▶ Launch of the recognition programs for partners and licensees. A series
of official events in the framework of the project «The League of WU2019
partners»;
▶▶ The space zoning of the WU2019 venues to determine the place for locating
the «Stellas of recognition», as well as the placement of logos, commercial and
presentational areas;
▶▶ Approval of the design of partners’ commercial zones;
▶▶ The space zoning of the WU2019 venues to determine the retail outlets
locations for Licensed Products;
▶▶ Development of the design for retail outlets, sellers’ uniforms, display style;
▶▶ A series of workshops with retail operators on Trade Marketing to improve
the level of customer service;
▶▶ Pricing monitoring of the networks for the sale of Licensed Products;
▶▶ Compilation of the annual accounts.
▶▶
▶▶
233
32. Marketing
Key Interaction
Informational
interaction
Administration
interaction
(Information and
document exchange)
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
––Communication
––Look of the Games
––Procurements
––Publications
––Risk Management
––Sports
––Test Events
Management
––FISU Relations
––Coordination,
Planning and Control
––Venue Management
––Village Management
––Internet
––Finance
––Brand Management
––Intellectual Property
Protection
––Licensing
234
Technical interaction
(Organization of joint
practical activity,
exchange of experience
and services)
––Media Relations
––Protocol
––Security
––Technologies
––Transport
––Volunteers
––Ticketing
––Language Services
Parity interaction
(Close cooperation in all
areas of interaction)
Medical Care
33
33. Medical Care
Function description
The functional area responsible for the creation and coordination of the health care and medical services
delivery system at the highest level to all client groups at WU2019 including athletes, FISU Family
members, spectators, workforce (including volunteers), media representatives and marketing sponsors.
The coordination of health care services at all venues of the Universiade and in Krasnoyarsk in general
is performed as part of this functional area during the Games.
Focus of action
▶▶
▶▶
▶▶
▶▶
Concept of medical service;
Qualified medical aid;
Medical service at the venues;
Healthcare services coordination.
Objectives
Provision of operative and 24-hour medical support in close cooperation with medical institutions,
relevant ministries and authorities of Krasnoyarsk city and Krasnoyarsk Territory;
▶▶ Pharmacological support and organization of ancillary services within the sports venues and the
Universiade Village;
▶▶ Introduction of a unified passport for the WU2019 medical services;
▶▶ Cooperation with medical staff of the NUSF delegations.
▶▶
Client groups
Official delegations of NUSF – receiving first aid in medical and pharmaceutical services located in
the places of competitions delivery and in the Village;
▶▶ Spectators, guests of Krasnoyarsk – receiving first aid when required;
▶▶ Organising Committee Krasnoyarsk-2019 (Volunteers) – medical services for volunteers.
▶▶
236
Main events and stages
2014
▶▶ Identification of current possibilities and recourses of medical sphere in
Krasnoyarsk city;
▶▶ Identification whether additional healthcare facilities are required in the
infrastructure under discussion.
2015-2016
▶▶ Development of the overall concept of the medical support during the Winter
Universiade of 2019 including plans of equipment and medicine supplies;
▶▶ Conclusion of agreements on cooperation and joint work with relevant
ministries, authorities, private and public healthcare services.
2017-2018
Compiling guidelines for medical support during the Winter Universiade of
2019 to include:
– Map of facilities and institutions providing medical support with the types
of medical services they provide within the period of the Games (sports venues,
Universiade Village, the host city);
– The information necessary for the Universiade client groups on procedures,
documents and other medical support details.
▶▶ Employment of extra staff to work during the Games as well as employment
and training of volunteers of medical major.
2019
▶▶ Coordination of work of all the medical establishments, medical stations
within the sports venues, in the Universiade Village, the activity of employees
and volunteers within the period of Winter Universiade-2019
▶▶ Provision of medical services to all client groups of the Winter Universiade
of 2019
▶▶
237
33. Medical Care
Key Interaction
Informational
interaction
(Information and
document exchange)
––Accomodation
––Accreditation
––FISU Relations
––Government
Relations
––Media Relations
238
Administration
interaction
Technical interaction
––Coordination,
Planning and Control
––NUSFs Relations
––Procurements
––Transportation
––Finance
––Sports
––Test Events
Management
––Venue Management
––Village Management
––Volunteers
––Construction
Coordination and
Overlays
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
(Organization of joint
practical activity,
exchange of experience
and services)
Parity interaction
(Close cooperation in all
areas of interaction)
––Security
––Anti-Doping
Media
Relations
34
34. Media Relations
Function description
Hosting of the Winter Universiade 2019 in Krasnoyarsk is a great process attracting attention of the
viewers from all over the world. Thus, well-organized and clear interaction with the client group of mass
media is overwhelmingly important to create a favorable view of the event and to deliver information
about the Winter Universiade 2019 to spectators and fans.
This functional area is responsible for coordination and provision of services to the press and
photographers. The responsibilities include managing the system of informing the public about the
results, Press Center management, etc.
Focus of action
▶▶
▶▶
▶▶
▶▶
Technical support of media;
Information support of media;
Operation of the Main Press Centre;
Coordination of press operations.
Objectives
▶▶ Selection, involvement and accreditation of media representatives. An important task is to find and
attract major media companies, representatives of magazines, online publications, photographers;
▶▶ Organization of work of the main Press Centre. The main Press Centre is the main working place of all
media representatives and photographers. There is a need to create sufficient infrastructure to ensure
uninterrupted round-the-clock work of the centre, equipping it with the required tools and space to work,
to regulate activities of the media during the Winter Universiade 2019;
▶▶ Coordination of media at the venues in addition to the Main Press Centre, smaller press centers will
be present at each venue of the WU2019 and in the Universiade Village;
▶▶ Information support of the Games. The provision of delegations with the specialists on media relations,
production of a daily newspaper/newsletter with the latest information on the progress and results of
the Games.
Client groups
▶▶ Press (reporters and photographers) – main client group. The functional area activity will be directed
towards the maximal satisfaction of the needs of this group;
▶▶ World community.
240
Main events and stages
2015-2016
▶▶ Compilation of a list of media that will be accredited to participate in the
Winter Universiade 2019;
▶▶ Provision of venues and the Main Press Centre with the necessary equipment
according to FISU requirements;
▶▶ Creation of the required infrastructure (telecommunications, Internet
connections and others) at the venues and in the Main Press Centre.
2017-2018
Accreditation of the media representatives, photographers, press;
Organization of the media work during the test events, including work in
press centers;
▶▶ Creation and distribution of Guideline on Media during the Winter Universiade
2019, including information about venues, press centres, rate card, host city and
others.
▶▶
▶▶
▶▶
▶▶
2019
▶▶
▶▶
▶▶
Coordination of the work of media at the venues and in the Main Press Center;
Information support of media;
Provision of appropriate services to media and photographers;
Production of a daily newspaper/newsletter;
Rapid response to emerging issues or requests from the media.
241
34. Media Relations
Key Interaction
Informational
interaction
(Information and
document exchange)
––Ceremonies
––City Operations
––Spectators Services
––Internet
––Look of the Games
––Medical Care
––Procurements
––Protocol
––Arrivals and
Departures
––Brand Management
242
Administration
interaction
Technical interaction
––Accomodation
––Broadcasting
––Communication
––Coordination,
Planning and Control
––Administration and
Office Management
––Venue Management
––Village Management
––Volunteers
––Language Services
––Marketing
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
(Organization of joint
practical activity,
exchange of experience
and services)
Parity interaction
(Close cooperation in all
areas of interaction)
––Accreditation
Procurement
35
35. Procurement
Function Description
This functional area is responsible for determination of the required goods and services and development
of the supply schedule for the period of preparation and delivery of the Games, as well as for development
of the procedures for purchase coordination and determination of the need for the procured goods and
services.
Focus of Action
▶▶
▶▶
▶▶
Coordination of requests;
Well-qualified suppliers;
Procurement administration and support.
Objectives
To organise and carry out procurement of the goods and services for the Games;
To provide for the effeciency of the Directorate budget;
▶▶ To implement up-to-date information technologies ensuring prompt and effective procurement and
control;
▶▶ To select reliable contractors for provision of the goods and services during preparation and delivery
of the Games.
▶▶
▶▶
Client Groups
▶▶ Krasnoyarsk-2019 Organising Committee – rendering services to fulfill requests from the Directorate
functional areas for the goods and services needed.
244
Main events and stages
2015
2016
▶▶ Analyse the client groups’ requirements concerning quality of the goods,
works and services;
▶▶ Make a register for the requests from all functional areas of the Directorate;
▶▶ Develop and approve Purchase Regulations;
▶▶ Develop and approve the Procurement plan;
▶▶ Develop a plan introducing the electronic trade process;
▶▶ Develop the information system designated to control the implementation of
the strategic plan on materials;
▶▶ Develop and implement procurement control information system.
▶▶
▶▶
▶▶
2017
▶▶
▶▶
Develop and elaborate the Procurement plan;
Execute the electronic trade process plan;
Carry out procurement procedures.
Approve the Procurement plan;
Provide material support for the test events.
Provide material support for the test events;
▶▶ Make adjustments to the Procurement plan subsequent to results of the test
events;
▶▶ Make a register for the requests from functional areas and teams at the
Games venues;
▶▶ Elaborate and approve the Final Procurement plan.
▶▶
2018
2019
▶▶
▶▶
Complete the procurement process;
Carry out operational unscheduled purchases during the Games.
245
35. Procurement
Key Interaction
Informational
interaction
(Information and
document exchange)
––Rate Card
––Education
––Internet
––Government
Relations
––Legal
––Marketing
––Media Relations
––Technologies
246
Administration
interaction
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
––Coordination,
Planning and Control
Risk Management
––City Operations
––Cleaning and Waste
––Spectator Services
––Medical Care
––Sports
––Test Events
Management
––Venue Management
––Village Management
Technical interaction
(Organization of joint
practical activity,
exchange of experience
and services)
––Anti-Doping
––Finance
––Look of the Games
Parity interaction
(Close cooperation in all
areas of interaction)
––Logistics
––Finance
––Administration and
Office Management
––Technologies
––Food and Beverages
––Rate Card
––Construction
Coordination and
Overlays
––Ceremonies
Protocol
36
36. Protocol
Function description:
The functional area responsible for the support of the protocol events within the period of preparation
and delivery of the Games. The main purposes of this functional area are:
▶▶ Administrative support required for the FISU Family client group;
▶▶ Support of protocol events of the Winter Universiade of 2019.
Focus of action
▶▶
▶▶
▶▶
▶▶
Support of the medal ceremonies and delegations welcome ceremonies;
Protocol events and official meetings;
Servicing and escorting of VIPs and officials;
Document support of the Games.
Objectives
▶▶ Planning, preparation and support of protocol events during the Games Opening and Closing
Ceremonies and medal ceremonies;
▶▶ Planning, preparation and support of protocol events as part of official meetings;
▶▶ Forming a list of all the high-rank officials of FISU, NUSFs, government, public persons, sponsors and
other VIPs;
▶▶ Documents circulation between functional divisions of the Organization Committee and the Games
client groups.
Client groups
▶▶
▶▶
▶▶
▶▶
▶▶
▶▶
FISU Family;
Organising Committee Krasnoyarsk-2019;
Sports Federations;
Official delegations of NUSF;
VIPs;
Marketing Sponsors.
248
Main events and stages
2014
Locating the office of FISU Secretariat, other Organising Committees and
services, negotiation spaces and locations.
▶▶
2015-2016
Creation of primary data base for protocol events and VIPs;
Presentation of the first project of Official events program including all the
official meetings.
2017-2018
Initial review of the strategy/quota for accreditation of local official persons;
Determination of locations of the medal ceremonies;
▶▶ Preparation of official letters of invitation to the Opening and Closing
Ceremonies;
▶▶ Preparation of strategic and operation plans of services to foreign officials.
▶▶
▶▶
▶▶
▶▶
2019
▶▶
▶▶
Planning and preparation of protocol events;
Medal ceremonies support.
249
36. Protocol
Key Interaction
Informational
interaction
Technical interaction
(Information and
document exchange)
Administration
interaction
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
––Media Relations
––Transportation
––Administration and
Office Management
––Arrivals and
Departures
––Coordination,
Planning and Control
––Ceremonies
––Language Services
––Publications
––Communication
––FISU Relations
––NUSFs Relations
––Government
Relations
––Marketing
––Sports
––Test Events
Management
––Venue Management
––Village Management
––Volunteers
––Culture
––Food and Beverages
250
(Organization of joint
practical activity,
exchange of experience
and services)
Parity interaction
(Close cooperation in all
areas of interaction)
––Accomodation
––Accreditation
Publications
37
37. Publications
Function description
This functional area is responsible for organization and development of the reports and publications on
the work of the Executive Directorate.
Taking into account the importance of holding such a major event as the Winter Universiade of 2019
in Krasnoyarsk, a special responsibility is imposed on the Directorate to make the whole process of
preparation for the Universiade as open as possible. This also includes the obligation to provide regular
reporting to FISU and the relevant authorities.
Focus of action
▶▶
▶▶
▶▶
External environment interaction;
Open and transparent activity;
Periodic reporting.
Objectives
Collection and systematization of the data and information required for making public statements;
Preparation and publication of technical documents and regulations for individual functional areas;
▶▶ Preparation and publication of reports in accordance with the Attribution Contract, FISU Winter
Universiade 2019 Minimum Requirements, FISU Winter Universiade Regulations, etc.;
▶▶ Provision of information on preparation for the Games to relevant governmental and municipal
authorities, as well as to the Organising Committee and the Supervisory Board of the Winter Universiade
of 2019;
▶▶ Publications and reports for other client groups and stakeholders;
▶▶ Control and monitoring of the preparation of WU2019 according to the Master Plan and KGRIP,
monitoring of checkpoints and interim reports;
▶▶ Preparation of final reporting after completion of the Winter Universiade of 2019;
▶▶ Mandatory publications for each kind of sports in accordance with the FISU Winter Universiade
Regulations.
▶▶
▶▶
Client groups
FISU Family– main consumer of data on the Organising Committee activity in the course of preparation
to the Winter Universiade of 2019;
▶▶ Organising Committee Krasnoyarsk-2019.
▶▶
252
Main events and stages
2014
▶▶ Study of KGRIP—defining checkpoints of preparation and drafting of the
reporting plans.
2015-2016
▶▶ Regular preparation of required reporting, according to the set requirements
and plan of preparation of the Games;
▶▶ Monitoring of the Master Plan execution.
2017-2018
▶▶ Regular preparation of required reporting, according to the set requirements
and plan of preparation of the Games;
▶▶ Monitoring of the Master Plan execution.
2019
▶▶ Data collection, and preparation of the final reporting and its submission to
FISU and the appropriate authorities.
253
37. Publications
Key Interaction
Informational
interaction
(Information and
document exchange)
––Ceremonies
––Communication
––Construction
Coordination and
Overlays
––Culture
––Education
––Knowledge
Management
––Marketing
––Medical Care
––Risk Management
––Security
––Ticketing
––Volunteers
––Internet
254
Administration
interaction
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
––Protocol
––Brand Management
Technical interaction
(Organization of joint
practical activity,
exchange of experience
and services)
––Administration and
Office Management
––City Operations
––Legacy and
Sustainability
––Rate Card
––Sports
––Coordination,
Planning and Control
Parity interaction
(Close cooperation in all
areas of interaction)
––Government
Relations
Rate Card
38
38. Rate Card
Function description
The functional area is responsible for the development and obtainment of approval of the rate card,
acceptance of orders from the client groups under the rate card, control over execution of the orders and
return of goods after the Games.
Focus of action
▶▶
▶▶
▶▶
Convenient rate card;
Provision of the services to client groups on the basis of the rate card;
Goods and services control.
Objectives
Creation of a list of types of goods, services, materials and equipment that will be provided, on a
remuneration basis, to client groups during the Winter Universiade of 2019;
▶▶ Determination of the pricing policy for additional services, approval of the rates presented in the rate
card.
▶▶
Client groups
Official delegations of NUSF – the possibility to order and book additional services and facilities: rent
of the required sports, technical, and presentation equipment, stationary, etc;
▶▶ FISU Family – interaction in terms of tariffs approval for the Winter Universiade of 2019;
▶▶ Marketing sponsors – together with the Organising Committee they specify the list of services and
tariffs during the Games;
▶▶ Broadcasters;
▶▶ Press.
▶▶
256
Main events and stages
2014
Study of the experience of previous Universiades and Olympic Games as to
creation of the rate cards and list of the goods and services;
▶▶ Development of the initial list of goods and services for the Winter
Universiade 2019.
2015-2016
▶▶ Approval of the list of those goods and services that meet the FISU
requirements. This process takes place throughout the preparation for the
Universiade 2019;
▶▶ Development of information system for the rate card, with help of which
client groups will be able to make orders and pay for them according to the rate
card;
▶▶ Introduction of the pricing policy i.e. price and rate calculation for all items
of the card rate.
▶▶
2017-2018
2019
▶▶
▶▶
Approval of the prices and rates by FISU;
Approval of the final version of the rate card by FISU.
▶▶ Execution of operations based on the rate card‑taking orders, delivery of
goods, their recording, receipt of usage charge;
▶▶ Control over the return and compensation for loss/damage of the goods;
▶▶ Reporting.
257
38. Rate Card
Key Interaction
Informational
interaction
(Information and
document exchange)
––Accomodation
––Spectator Services
––Brand Management
––Communication
––Internet
258
Administration
interaction
Technical interaction
––NUSFs Relations
––Coordination,
Planning and Control
––Finance
––Logistics
––Village Management
––Publications
––Legal
––Culture
––Administration and
Office Management
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
(Organization of joint
practical activity,
exchange of experience
and services)
Parity interaction
(Close cooperation in all
areas of interaction)
––Legal
––Procurements
Risk
Management
39
39. Risk Management
Function description
Risk management is one of the priority activities of the Executive Directorate. The risk management
is regarded as a systematic process aimed at mitigating potential threats and risks that may militate
against the successful preparation for the Winter Universiade of 2019.
The main purpose of this functional area is the operational identification of these risks and mitigation of
their impact on the workflow and preparation for the Games by creation of the special tested contingency
plans.
Focus of action
▶▶
▶▶
▶▶
Risk identification;
Risk mitigation;
Management of risks and mitigation of their impact.
Objectives
Development and implementation of risk management system, which will include risk management
enhancement and central database, ordering and storing all kinds of potential risks;
▶▶ Introduction of unforeseen situation planning system, development of alternative plans of actions
within individual functional areas, including insurance system;
▶▶ Analysis, monitoring of the operational, financial and other risks, and reporting on their emerging to
the board;
▶▶ Due diligence of the contracts in terms of risks identification.
▶▶
Client groups
FISU Family;
▶▶ Organising Committee Krasnoyarsk-2019 – the main consumer of the services of the functional area.
It guarantees the risks self-management and the corresponding insurance.
▶▶
260
Main events and stages
2014
Development of the risk management system of the Games;
▶▶ Creation of a central database, that systematizes risks of the Winter
Universiade of 2019;
▶▶ Identification of strategic risks of the Universiade.
2015-2016
Search and conclusion of cooperation agreements with public or private
insurance companies for the insurance of risks of the Universiade and the
Directorate;
▶▶ Creation and approval of the risk management plans in certain spheres;
▶▶ Reporting on emerging risks and measures to mitigate them.
2017-2018
▶▶
Insurance of risks of the Winter Universiade of 2019.
2019
▶▶
Dynamic response and remedial measures during the Games.
▶▶
▶▶
261
39. Risk Management
Key Interaction
Informational
interaction
(Information and
document exchange)
––Broadcasting
––HR
––Licensing
––Logistics
––Marketing
––Publications
––Sports
––Test Events
Management
––Technologies
––Venue Management
––Village Management
––Volunteers
262
Administration
interaction
Technical interaction
––Accomodation
––Accreditation
––Ceremonies
––Construction
Coordination and
Overlays
––Finance
––Legacy and
Sustainability
––Procurement
––City Operations
––Government
Relations
––Coordination,
Planning and Control
––Knowledge
Management
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
(Organization of joint
practical activity,
exchange of experience
and services)
Parity interaction
(Close cooperation in all
areas of interaction)
Security
40
40. Security
Function description
This functional area is responsible for the coordination of law inforcement agencies’ and the Organazing
Committee’s activity for ensuring the security during the preparation and holding of the Games. It is also
responsible for the development of general security plan, security plans for individual venues, prevention
plans and emergency incident response. The function works closely with the other functions of the
Directorate, all client groups and stakeholders of the Winter Universiade of 2019.
Focus of action
▶▶
▶▶
▶▶
▶▶
City security;
Sports venues and Village security;
Participants security;
Coordination and prevention of emergency situations.
Objectives
Cooperation with state authorities and law enforcement agencies to develop and approve plans and
security concepts of the Games;
▶▶ Cooperation with international law enforcement agencies;
▶▶ Cooperation with traffic safety services;
▶▶ A set of measures to ensure the security of VIPs;
▶▶ Cooperation with Civil defense and Ministry of Emergency Situations for fighting natural and manmade
phenomena;
▶▶ Cooperation with the customs authorities and the Federal Migration Service;
▶▶ Development of guidelines, action plans in emergency situations, terrorist threat, etc.
▶▶
Client groups
▶▶
▶▶
▶▶
▶▶
FISU Family;
Official delegations of NUSF;
VIPs;
Spectators and guests of Krasnoyarsk.
264
Main events and stages
2015-2016
Development of the Security concept of the Games;
Creating a Security Database for the Winter Universiade of 2019 which will
include profiles of all of the Universiade venues, analysis and threat assessment,
the registry of safety requirements, etc.;
▶▶ Creation of a unified security system and the development of safety guidelines
for the Winter Universiade‑2019.
2017-2018
▶▶ Cooperation with the relevant state authorities of the Russian Federation and
international bodies (signing of agreements, if necessary);
▶▶ Testing of the security system and cooperation with all the services and
functional areas of the Directorate during the test events.
▶▶
▶▶
▶▶
▶▶
2019
▶▶
▶▶
▶▶
Ensuring security at the venues;
Ensuring security in the host city (including traffic);
Emergency incident response;
Customs and immigration control;
Ensuring the security of VIPs.
265
40. Security
Key Interaction
Informational
interaction
(Information and
document exchange)
––FISU Relations
––Publications
––Transportation
––Brand Management
266
Administration
interaction
Technical interaction
––Coordination,
Planning and Control
––Sports
––Test Events
Management
––Administration and
Office Management
––Accomodation
––City Operations
––Construction
Coordination and
Overlays
––Legal
––Venue Management
––Village Management
––Marketing
––Ceremonies
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
(Organization of joint
practical activity,
exchange of experience
and services)
Parity interaction
(Close cooperation in all
areas of interaction)
––Accreditation
––NUSFs Relations
––HR
––Government
Relations
Signage
41
41. Signage
Function description
Holding the Winter Universiade of 2019 in Krasnoyarsk involves significant efforts to be made for city
decoration and adding of relevant attributes and elements of the Winter Universiade of 2019 corporate
style.
This Functional area covers design development, production, coordination and signage posting in
Krasnoyarsk city, the Universiade Village, at the WU2019 venues, at the airport, along the roads and in
other areas of the client groups presence.
Focus of action
▶▶
▶▶
Urban environment navigation;
Available information.
Objectives
Creation of signage location plan taking into account the required amount of signs, main traffic and
pedestrian routes, venues location and other details;
▶▶ Development of signage design which takes into account the character and common colours of
Krasnoyarsk city as well as corporate style of the Winter Universiade of 2019. Design development
process shall reflect the basic principle which means easy accessibility and information readability from
the first time.
▶▶
Client groups
▶▶ Spectators and guests of Krasnoyarsk – consumers of the functional area services (in particular,
spectators from other cities or foreigners);
▶▶ Official delegations of NUSF, Press, Broadcasters – orienteering in the city and venues of WU2019.
268
Main events and stages
2014
▶▶
Development of a signage location draft plan.
2015-2016
▶▶ Creation of necessary signage database, confirmation of symbols, legends,
routes, and etc.;
▶▶ Development of a detailed plan of signage placement;
▶▶ Several design versions for the required signage.
2017-2018
▶▶ Production of signage and its test placement which is primarily used during
test competitions;
▶▶ Creation of a final signage database;
▶▶ Creation of a final signage plan;
▶▶ Integration of signage data and descriptions into technical guidelines of
other functional areas.
2019
▶▶ Posting of the remaining signage material according to the plan and
amendments made after the test events;
▶▶ Immediate replacement of damaged or defective signage.
269
41. Signage
Key Interaction
Informational
interaction
Technical interaction
(Information and
document exchange)
Administration
interaction
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
––Language Services
––Volunteers
––Logistics
––Coordination,
Planning and Control
––Arrivals and
Departures
––Construction
Coordination and
Overlays
––Venue Management
––Village Management
––Sports
––Transportation
––Culture
270
(Organization of joint
practical activity,
exchange of experience
and services)
Parity interaction
(Close cooperation in all
areas of interaction)
––Brand Management
Sports
42
42. Sports
Function description
This functional area includes processes of planning, preparation and delivery of sports competitions
(including test competitions) as part of the Games. In addition, this area covers cooperation with Sports
Federations in respect of requirements consolidation before the Games and coordination of the services
provision during the Games.
Focus of action
▶▶
▶▶
▶▶
▶▶
▶▶
▶▶
The Games sports programme;
Technical regulations of the sports competitions;
Equipping of the sports venues in compliance with the set requirements;
Qualified personnel at the Games (judges, technical officials, sports managers, etc.);
Coordinated operation of the systems and work of people in charge;
Passports of the venues.
Objectives
Development of the sports regulations and rules for the Winter Universiade of 2019. This document
is developed together with the national sports federations and is the main document for the sports
competitions delivery;
▶▶ Competitions management plan. This document is also developed together with national sports
federations for each sport individually. The plan is based on the calendar schedule plan and accounts for
the cooperation of the Directorate functional areas;
▶▶ Operation plan for the competition and training venues that will regulate the roles and duties of the
experts as well as the regulations, rules of conduct, tasks and procedures at a sports venue;
▶▶ Cooperation with NFUS delegations: provision of accompanying and technical information on sports,
competitions, schedules, requirements, etc;
▶▶ Making a list of participants, estimation of required quantity of technical delegates, judges, referees
for the smooth run of the WU2019 competitions;
▶▶ Development and approval of technical regulations for the corresponding sports;
▶▶ Development of an emergency recovery plan: The key priority of the Winter Universiade 2019
competitions is maximum protection against any potential risk, i.e. weather conditions, schedule breaks,
emergency conditions at the venues, etc. Planning tends to become an efficient way to minimize the risk.
▶▶
Client groups:
Official delegations of NUSF - key client group. All efforts of the functional area will be focused to
meet its needs;
▶▶ FISU Family and Sports Federations - mainly, the interaction will be in the form of information
exchange and approval of the regulations for the competitions delivery;
▶▶ Press and Broadcasters - delivery of true information on the competitions to the world community,
creating the media picture of WU2019;
▶▶ Spectators and guests of Krasnoyarsk, World community - consumers of the main product of the
Games, i.e. sports competitions.
▶▶
272
Main events and stages
2015-2016
▶▶ Identification and confirmation of quotas, kinds of sports, disciplines and
daily competitions schedule;
▶▶ Start of searching for and selecting of technical experts (mainly Russians);
▶▶ Process of control over compliance with the requirements set for sports
and training venues, the required consultations with FISU and national sports
federations are made on a continuous basis;
▶▶ Development of sports regulations and rules;
▶▶ Development of the competitions management plan.
2017-2018
▶▶ Defining, approval, and confirmation of daily schedule of training and
competition sessions;
▶▶ Development of sports regulations and rules;
▶▶ Development of the competitions management plan;
▶▶ Sports programme approval by FISU 18 months prior to the Games;
▶▶ Approval of sport equipment and sports gear to be used.
▶▶
2019
▶▶
▶▶
Managing competitions and operations at the sports and training venues;
Managing sport equipment and sports gear;
Daily cooperation with NFUSs and FISU regarding competitions delivery.
273
42. Sports
Key Interaction
Informational
interaction
(Information and
document exchange)
––Accomodation
––City Operations
––Communication
––FISU Relations
––Finance
––Logistics
––Risk Management
––Brand Management
––Culture
––Marketing
274
Administration
interaction
Technical interaction
––Coordination,
Planning and Control
––Procurements
––Security
––Construction
Coordination and
Overlays
––Administration and
Office Management
––Ceremonies
––NUSFs Relations
––Medical Care
––Protocol
––Sports
––Test Events
Management
––Ticketing
––Transportation
––Venue Management
––Village Management
––Volunteers
––Cleaning and Waste
––Internet
––Look of the Games
––Publications
––Signage
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
(Organization of joint
practical activity,
exchange of experience
and services)
Parity interaction
(Close cooperation in all
areas of interaction)
––Broadcasting
––Spectator Services
––Technologies
––Anti-Doping
––Accreditation
Technologies
43
43. Technologies
Function description
Delivery of the Winter Universiade of 2019 in Krasnoyarsk is a complex technological process that
requires application of the latest advances in IT sector, communications, computer, sports and Internet
technologies.
This functional area is responsible for maintaining the activities of the Directorate and for delivery of the
Games in the context of use of technologies (software (operating systems, programs and technological
solutions) and hardware (network systems and equipment), communication facilities, IT services, etc.),
as well as for ensuring integration of technological systems and services during the Games.
Focus of action
▶▶
▶▶
▶▶
▶▶
Optimization control and management efficiency;
IT infrastructure;
Technology integration;
Trouble-free operation.
Objectives
Identification of needs in the technological maintenance of the functional areas of the Organising
Committee and streams of functional responsibility;
▶▶ At the venues of the Winter Universiade of 2019, provision of a complex of infrastructure systems
enabling the processes of information and technical support of the Winter Universiade of 2019;
▶▶ Installation and subsequent integration of technological systems, infrastructure and equipment. This
activity will be conducted in cooperation with each functional area, optimizing the system for each end
user. In addition, operative repair, replacement or other feedback will be carried out at all phases of
preparation for the Games;
▶▶ Continuous operation of a complex of infrastructure systems enabling the processes of information
and technical support of the Games, including by means of reservation and duplication;
▶▶ Development of the Games management system (GMS) according to the requirements;
▶▶ Creation of sports information management system. This system will include the system of scoring,
time and results, and their subsequent processing, equipment for displaying of the results, system of
operative information delivery to the spectators on the venue and the media, sportscaters, etc.
▶▶
Client groups
Organising Committee Krasnoyarsk-2019 – the main final consumer of implemented technology and
systems, the source of information;
▶▶ Press, Broadcasters – forming infrastructure to provide for the clear broadcasting as well as conditions
to operatively use competitions results, video and photo materials and their transmission;
▶▶ Spectators, guests of Krasnoyarsk – providing free WI-FI at the WU2019 venues, providing modern
automated systems of information receipt (touch information terminals), ticket control, free contact
centre, modern video surveillance systems (detecting lost items) and video analysts, official web-site
visiting statistics, information graphics.
▶▶
276
Main events and stages
2014
▶▶ Identification of needs of the Directorate functional areas in technology,
systems and equipment.
2015-2016
▶▶ Approval of the list and subsequent development and implementation of the
required technology, technological systems, equipment and infrastructure for
functional areas;
▶▶ Creation of information management systems of preparation and delivery of
the Games;
▶▶ Search for contractors and developers of the Games management systems.
2017-2018
Development and implementation of the required technology, technological
systems, equipment and infrastructure for the functional areas;
▶▶ Development of the sports information management system;
▶▶ Integration of all technological and management information systems of the
Winter Universiade of 2019;
▶▶ Testing and maintenance of the systems during the test events;
▶▶ Creation of Guidelines on Technologies for the Winter Universiade of 2019,
which integrates operational plans for the functional areas.
2019
Maintenance of the systems during the Winter Universiade 2019;
Actions in case of unforeseen circumstances (includes training of additional
staff);
▶▶ Rapid changes in technological systems, hardware replacement.
▶▶
▶▶
▶▶
277
43. Technologies
Key Interaction
Informational
interaction
(Information and
document exchange)
––Government
Relations
––Legal
––Procurements
––Risk Management
––City Operations
––Communication
278
Administration
interaction
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
––Coordination,
Planning and Control
––Legacy and
Sustainability
Technical interaction
Parity interaction
(Organization of joint
practical activity,
exchange of experience
and services)
(Close cooperation in all
areas of interaction)
––Administration and
Office Management
––Spectator Services
––Logistics
––Anti-Doping
––Arrivals and
Departures
––Cleaning and Waste
––Education
––Construction
Coordination and
Overlays
––Logistics
––Marketing
––Accreditation
––Ceremonies
––Sports
––Venue Management
––Village Management
––Broadcasting
––Internet
Test Events
Management
44
44. Test Events Management
Function description
This functional area implies inspection of all technical and organisational procedures and solution of
possible problems before the Games, in particular, the ones related to integration and coordination
of the services rendered by different functional areas. Special emphases is put on ensuring activity
coordination of different sports and venues as well as on cooperation of people in charge representing
different divisions of the Organising Committee.
Focus of action
▶▶
▶▶
Venue readiness;
Coordinated operation of the systems and work of people in charge.
Objectives
▶▶ To evaluate operability and readiness of the Games venues and their conformity to the requirements
of the Russian legislation, FISU and sports federations;
▶▶ To check efficiency of the venues management system, transportation and technological systems of
the Games;
▶▶ To drill the emergency response procedures to non-standard and emergency situations;
▶▶ To ensure safety of participants and spectators;
▶▶ To develop contingency plans;
▶▶ To check readiness of the host city for holding international competitions of the highest level, to
identify the best specialists.
Client groups:
Official delegations of NUSFs and NOK is a key client group. All efforts of the functional area will be
focused to meet its needs in terms of the readiness of the venues to the Games;
▶▶ FISU Familiy and Sports Federations – mainly, the interaction will be in the form of information
exchange and approval of the regulations of competitions delivery;
▶▶ Organising Committee “Krasnoyarsk-2019” – comprehensive assessment and control of the readiness
of the Games venues and systems.
▶▶
280
Main events and stages
2015
▶▶ Coordinate with FISU and International Federations of the test competitions
calendar;
▶▶ Develop and approve strategy of the test competitions specifying the level
of each competition, scope of preparatory work and partner’s responsibilities in
organisation of the events;
▶▶ Define service level for all client groups during different test competitions;
▶▶ Develop competition preparation plans for different sports and disciplines;
▶▶ Develop a matrix of interaction between all the functional areas and external
partners of the competitions concerned;
▶▶ Make and approve budget of the test competitions and associated events;
▶▶ Develop and approve test events management system, in particular, establish
Coordinating centre and working groups for every functional area involved.
2016
▶▶ Develop a plan and schedule of testing the venues, the Games services and
functional areas by involving them into the preparation and delivery of different
test competitions at different levels of readiness;
▶▶ Develop and approve with FISU the test competitions marketing strategy;
▶▶ Develop operational plans of preparation and holding of competitions at the
sports and non-sports venues of the Games;
▶▶ Make adjustments to the budget of test competitions and associated events;
▶▶ Ensure continuous control over the compliance with the requirements set for
competition and training venues, carry out the required consultations with FISU
and International Federations;
▶▶ Establish operational centres at the test competition venues;
▶▶ Train personnel engaged in the organization of the test competitions.
2017
Implement control measures over the venues’ capacity and load;
Carry out simulations to fine-tune the operational processes of certain
functional areas;
▶▶ Carry out test competitions in all sports of the Winter Universiade 2019, test
the key elements: sports and non-sports venues, workforce, management and
communication systems, technologies;
▶▶ Record the information related to the results of preparation and delivery of
the test competitions;
▶▶ Make prompt adjustments to the preparation plans of the test competitions
and the Games;
▶▶ Develop the management, monitoring and control centre.
2018
▶▶ Deliver test competitions for all the sports of WU2019, test key elements:
sports and non-sports venues, workforce, management and communication
systems, technologies;
▶▶ Conduct a final debriefing in order to evaluate the readiness of all elements
to deliver the Games and to adjust the process;
▶▶ Launch of the management, monitoring and control centre.
▶▶
▶▶
281
44. Test Events Management
Key Interaction
Informational
interaction
(Information and
document exchange)
––Accomodation
––City Operations
––Communication
––FISU Relations
––Finance
––Logistics
––Risk Management
––Marketing
282
Administration
interaction
Technical interaction
––Coordination,
Planning and Control
––Procurements
––Security
––Construction
Coordination and
Overlays
––Administration and
Office Management
––Anti-Doping
––Ceremonies
––NUSFs Relations
––Medical Care
––Protocol
––Sports
––Test Events
Management
––Ticketing
––Transportation
––Venue Management
––Village Management
––Volunteers
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
(Organization of joint
practical activity,
exchange of experience
and services)
Parity interaction
(Close cooperation in all
areas of interaction)
––Broadcasting
––Spectator Services
––Technologies
––Accreditation
Ticketing
45
45. Ticketing
Function description
The functional area responsible for the implementation of the Games Ticketing programme, tickets design
development and its security system, involvement of professional ticket operator, sales organization,
generating profits from sales.
Focus of action
▶▶
▶▶
▶▶
Efficiency of sales;
Flexibility of pricing policy;
Package promotion and additional services.
Objectives
Provision of high level of ticket purchasing in accordance with the world practice;
▶▶ Formation of additional options for ticket holders (free travel, additional services at the sports venues,
free hotline);
▶▶ Involvement of experts and reliable ticket operators with the relevant experience;
▶▶ Implementation of innovative technologies in the system of tickets collecting at the sports venues of
the Universiade-2019;
▶▶ Provision for the high financial inflow from sales;
▶▶ Development of effective measures preventing illicit sales of tickets and speculation during the Games.
▶▶
Client groups
▶▶ Press, Broadcasters – open and available system of tickets distribution covering the sports and cultural
programme of the Games;
▶▶ Organising Committee Krasnoyarsk-2019.
284
Main events and stages
2015
Development of ticketing program concept for the Universiade 2019;
Development of functional and operational plan of tickets disposal for the
Universiade 2019;
▶▶ Development of tickets sketches and drafts as well as tickets security system;
▶▶ Identification of places and ways most comfortable for selling tickets in
Krasnoyarsk as well as development of ticket routes;
▶▶ Monitoring of potential ticket operators;
▶▶ Development of an automated ticket collecting systems.
2016
▶▶ Confirmation of the official ticket operator, confirmation of financial terms,
the total number of tickets printed copies and sales chains;
▶▶ Development
of advertising campaign concept to promote the
Universiade‑2019 tickets;
▶▶ Development of ways of prevention illicit sale of tickets and blackmarketing;
▶▶ Development of design layout of ticket offices;
▶▶ Creation of e-commerce site to officially sell tickets;
▶▶ Formation of contact database.
2017
▶▶ Confirmation of ticketing programme concept, confirmation of ticket design,
implementation of security system, confirmation of automated ticket controlling
system;
▶▶ Confirmation of self-made CRM-system based on the prepared contact
database;
▶▶ Organization of test sales during test events;
▶▶ Test implementation of automated ticket controlling systems as part of test
events;
▶▶ Pre-allocation of quotas to client groups;
▶▶ Control of the production of tickets;
▶▶ Training seminars on the system of efficient sales.
▶▶
▶▶
▶▶
▶▶
2018
▶▶
▶▶
▶▶
Official presentation of the WU2019 tickets;
Official launch of the WU2019 tickets sales;
Preparation of trade infrastructure at the sports and non-sports venues;
Active use of CRM-system at all the city sports events of the year;
Extension of mailing list database.
285
45. Ticketing
Key Interaction
Informational
interaction
(Information and
document exchange)
––Finance
––Ceremonies
––Culture
––Publications
286
Administration
interaction
Technical interaction
––Coordination,
Planning and Control
––Marketing
––Venue Management
––Village Management
––Volunteers
––Technologies
––Internet
––Sports
––Test Events
Management
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
(Organization of joint
practical activity,
exchange of experience
and services)
Parity interaction
(Close cooperation in all
areas of interaction)
––Brand Management
Transportation
46
46. Transportation
Function description
This functional area is responsible for rendering timely, reliable, comfortable and safe transport services
to the guests and participants of the Games, with the purpose of their participation in the sports and
festival events as well as to satisfy their needs in accordance with the set reqirements.
Focus of action
▶▶
▶▶
▶▶
▶▶
Shipping logistics;
Transport support for client groups of various levels;
Transport arrangements for arrivals and departures;
Traffic safety and transport reliability.
Objectives
▶▶ Transportation by buses and vehicles of all the participants and guests of the Games, its quality being
in compliance with the requirements set by FISU;
▶▶ Traffic management of the city of Krasnoyarsk, training of the transportation workforce;
▶▶ Transport services at the international airport of Krasnoyarsk;
▶▶ Transport vehicles accreditation;
▶▶ Public transportation system improvement and development and increase in quality and safety of the
passenger traffic;
▶▶ Pre-established implementation of actions aimed at the preparation of the WU2019 transportation
provision in accordance with the developed plans;
▶▶ Provision for the priority traffic arrangements for the WU2019 vehicles on the roads of Krasnoyarsk
during the Games;
▶▶ Provision for the stable operation of the host city public transport to ensure the passanger traffic
during the period of the Games delivery.
Client groups
Official delegations of NUSF – using transport services to commute between the Universiade Village
and sports venues as well as at arrivals and departures;
▶▶ FISU Family, Sports Federations, VIPs – depending on the requirements, using of individual passenger
cars to transport some persons;
▶▶ Press, Broadcasters – development of additional routes taking into account specifics of their activity;
▶▶ Organising Committee Krasnoyarsk-2019 – free transport for the employees and volunteers, operative
delivery to the places of work;
▶▶ Spectators and guests of Krasnoyarsk – accessibility and divertissement of public and private
transport.
▶▶
288
Main events and stages
2015
Input data collection for the Transportation Plan development;
Development of the city traffic and transportation infrastructure in compliance
with the comprehensive regional program «Improvements and infrastructure
development of the city of Krasnoyarsk during the period of preparation and
delivery of the Winter Universiade of 2019»;
▶▶ Coordination with FISU of the Transportation Plan concept of the Games;
▶▶ Approval of the Games Transportation Plan concept;
▶▶ Development of the Games Transportation Master Plan and the Traffic
Management Scheme in Krasnoyarsk for the period of preparation and delivery
of the Games.
2016
Coordination with FISU of the Games Transportation Plan;
Approval of the Operational transportation plan of the Games and the
comprehensive traffic management scheme in the city of Krasnoyarsk during
the period of preparation and delivery of the Games;
▶▶ Determination of the financing sources for the transportation services of the
Games.
2017
Foundation of the transport management centre;
Development of the terms of reference and specifications for the acquisition
of buses;
▶▶ Acquisition of transport vehicles for the trial service of WU2019.
▶▶
▶▶
▶▶
▶▶
▶▶
▶▶
▶▶
2018
▶▶
▶▶
2019
Test events for the transport infrastructure;
Acquisition of transport vehicles for the transport service of WU2019;
Development of the fleet sales plan for the period after the Games delivery.
▶▶ Provision of high-quality, timely, comfortable and safe transport service of all
the WU2019 participants and guests.
289
46. Transportation
Key Interaction
Informational
interaction
Technical interaction
(Information and
document exchange)
Administration
interaction
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
––Accomodation
––Protocol
––Security
––Venue Management
––Village Management
––Anti-Doping
––Communication
––Procurements
––Coordination,
Planning and Control
––Government
Relations
––Finance
––Government
Relations
––Medical Care
––Ceremonies
––FISU Relations
––NUSFs Relations
––Sports
––Test Events
Management
––Volunteers
––Food and Beverages
––Broadcasting
––Signage
––Marketing
––Internet
290
(Organization of joint
practical activity,
exchange of experience
and services)
Parity interaction
(Close cooperation in all
areas of interaction)
––City Operations
––Logistics
––Administration and
Office Management
––Arrivals and
Departures
Venue
Management
47
47. Venue Management
Function Description
Venues of the Winter Universiade of 2019 are the official places where the activities related to preparation
and delivery of the Games are executed. These places can be both temporary and fundamental structures,
as well as open areas. These include competition and training facilities (separate or as a part of the
complex) and infrastructure (the Universiade Village, IIC, hotels, press center, Accreditation Centre,
stations, airports, warehouses, etc).
Coordinated management of all Universiade venues is one of the most important functions of the
Executive Directorate necessary for the successful delivery of the Universiade 2019.
This functional area is responsible for planning, preparation and operation of the Universiade venues
during the test events and the Universiade. The functional area is also responsible for coordination of
services rendered to client groups at each venue.
Focus of Action
▶▶
▶▶
▶▶
▶▶
Venuization;
Trained staff;
Coordination of the venues operations (during the test events and the Games);
Services rendered to various client groups.
Objectives
Approval of the list and specifications of the Universiade venues (competition, training, and specialized
facilities – IIC, Press Center, and others);
▶▶ Construction of modern multifunctional sports facilities in Krasnoyarsk according to the FISU
requirements;
▶▶ Providing the high-quality sports venues and efficient functioning of the services during the test
events and the Games;
▶▶ Increase of competitiveness of the sports venues and facilities in Krasnoyarsk Territory;
▶▶ Capacity development of high performance sports by increasing availability and quality of the sports
venues and facilities in Krasnoyarsk Territory;
▶▶ Venuization is modernization of the organizational structures and functional areas of the Executive
Directorate and their binding to the Universiade venues;
▶▶ Effective operation of the venues after the Universiade.
▶▶
Client Groups
Organising Committee;
Marketing sponsors (Suppliers and contractors of WU2019) – builders and designers of venues and
overlays;
▶▶ FISU Family;
▶▶ Sports federations;
▶▶ Spectators;
▶▶ Official delegations of NUSF.
▶▶
▶▶
292
Main events and stages
2015-2016
▶▶ Development of information materials for each competition and training
venue and some infrastructure venues. Materials should include description of
the technical and operational characteristics of venues;
▶▶ Approval of the building construction and commissioning schedule with FISU;
▶▶ Beginning of the development of detailed plans for each of the venues, which
include detailed information on the areas, design, location, use, etc.;
▶▶ Creation of agreement drafts of the venues use under the Games legacy;
▶▶ Creation of draft budgets of the Universiade venues;
▶▶ Development of operational plans of venues. Such plans particularly include
how other functional areas will operate at the venues.
▶▶
2017-2018
▶▶
▶▶
▶▶
Definition and approval of the list of all necessary overlays;
Creation of operational plans of overlays;
Venuization in cooperation with all functional areas of the Executive Directorate;
Functioning of venues and their testing during the test events.
Coordination and management of all operations on the Winter Universiade
venues;
▶▶ Maintenance and repair of venues and overlays;
▶▶ Installation, maintenance and cleaning of overlays.
▶▶
2019
293
47. Venue Management
Key Interaction
Informational
interaction
(Information and
document exchange)
––Communication
––FISU Relations
––Government
Relations
––Risk Management
––Transport
––Brand Management
––Broadcasting
––Culture
––Knowledge
Management
294
Administration
interaction
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
––Coordination,
Planning and Control
––HR
––Logistics
––Legacy and
Sustainability
––Procurements
––Finance
––Food and Beverages
––Marketing
––Legacy and
Sustainability
––Procurements
Technical interaction
(Organization of joint
practical activity,
exchange of experience
and services)
––Accreditation
––Anti-Doping
––Administration and
Office Management
––Ceremonies
––Spectator Services
––NUSFs Relations
––Medical Care
––Media Relations
––Protocol
––Rate Card
––Security
––Signage
––Sports
––Test Events
Management
––Volunteers
––Legal
Parity interaction
(Close cooperation in all
areas of interaction)
––City Operations
––Construction
Coordination and
Overlays
––Technologies
––Cleaning and Waste
––Accomodation
Village
Management
48
48. Village Management
Function description
The Universiade Village is an integral part of this international sports event. To provide for the successful
delivery of competitions, all the preparatory works and management system required thorough planning
and development in close cooperation with Organization Committee, City Administration and other
authorities, as its successful functioning will demand stable budget and extensive investments into
construction and infrastructure.
Being an individual project, the Universiade Village is a part of Unversiade legacy and its development
shall include the long-term plans of the city development, as well as the plan of its rational and efficient
use after the Games.
Another part of the legacy is Village’s personnel that will be high class trained and will acquire the useful
experience during preparation and delivery of the Winter Universiade of 2019.
The quality of the Universiade Village functioning will mainly form the impression for the guests (athletes
and members of the delegations) during the Games. The Universiade Village is a place where the host
city guests are able to fully enjoy Siberian culture and hospitality.
This functional area is responsible for planning, preparation and implementation of activity of the
Universiade Village, including coordination and management of services rendering (food and beverages,
transport, accreditation, etc.) in the Universiade Village.
Focus of action
▶▶
▶▶
▶▶
▶▶
Accommodation in compliance with set requirements;
Organization of leisure time, living conditions, additional services;
Check-in and check-out, registration during accommodation procedures;
Visual design of the Village in compliance with set requirements.
Objectives
The Universiade Village development: construction and development of the Universiade Village will be
carried out in close cooperation with Krasnoyarsk City Administration and Siberian Federal University.
Thus, the Village will be a part of the long-term Winter Universiade-2019 legacy;
▶▶ Planning of overlays: this process includes planning of overlays in the Village and around it, as well as
temporary equipment, furniture and technology items that will be placed in the Village and residential buildings;
▶▶ Further use planning: plans for further use of all the Universiade Village buildings will be developed by
Siberian Federal University and Krasnoyarsk City Administration. The liquidation period of the Executive
Directorate shall be taken into account;
▶▶ The Universiade Village operational planning: development of general operation plan for the
Universiade Village preparation with the involvement of specialists and in coordination with adjoining
functional areas. Athletes who have taken part in the previous Universiades are involved in the plan
development for the purposes of better understanding of the Universiade Village operation;
▶▶ Technical systems development: development of automated Village management information system
for the safe and stable management of all set of actions in the Village. The system shall be capable of
communicating to the personnel all the necessary information and changes in real-time mode for better
action coordination;
▶▶ Sustainability: assurance of environmental regulation compliance during construction works and
waste disposal in the Village;
▶▶ Legal coverage: obtaining necessary permits, licences, conclusion of legal agreements to provide for
the constraints-free preparation of the Universiade Village and all the necessary services;
▶▶ Workforce recruitment and training: workforce (including volunteers) will be trained not only to perform
daily duties but also for handling emergencies, dealing with delegations’ requests, etc.;
▶▶ Backup planning: backup plan development in case of emergencies, particularly emergency evacuation
plans development.
▶▶
Client groups
Official delegations of NUSF – creating favourable and comfortable atmosphere for their better
performance during the Games.
▶▶
296
Main events and milestones
2014
▶▶ Approval of terms of references for engineering and construction works of
Village venues and plans of their further use.
2015-2016
Development of the Universiade Village layout and technical regulations;
Development of automated Universiade Village management information
system;
▶▶ Organization of tenders for construction and other engineering works in the
Universiade Village;
▶▶ Planning of accommodation distribution;
▶▶ Space allocation for the needs of marketing partners;
▶▶ Development of the Universiade Village safety system.
2017-2018
Overlays construction in the Village;
Collection of NUSF applications for the necessary furniture, equipment,
technologies and their processing;
▶▶ Services and functions testing;
▶▶ Checking systems’ readiness for guests’ arrival.
▶▶
▶▶
▶▶
▶▶
▶▶
2019
▶▶
▶▶
▶▶
Official opening of the Universiade Village;
NUSF delegations check-out;
Official closing of the Universiade Village;
Coordination of all events and actions in the Universiade Village.
297
48. Village Management
Key interactions
Informational
interaction
(Information and
document exchange)
––Communication
––FISU Relations
––Risk Management
––Transportation
––Brand Management
––Broadcasting
––Knowledge
Management
298
Administration
interaction
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
––Coordination,
Planning and Control
––HR
––Logistics
––Legacy and
Sustainability
––Procurements
––Arrivals and
Departures
––Finance
Technical interaction
Parity interaction
(Organization of joint
practical activity,
exchange of experience
and services)
(Close cooperation in all
areas of interaction)
––Arrivals and
Departures
––Ceremonies
––Spectator Services
––NUSFs Relations
––Medical Care
––Media Relations
––Protocol
––Rate Card
––Security
––Signage
––Sports
––Test Events
Management
––Venue Management
––Volunteers
––Accreditation
––Accomodation
––Construction
Coordination and
Overlays
––Technologies
––Cleaning and Waste
––Food and Beverages
Volunteers
49
49. Volunteers
Function description
Volunteers and the volunteer movement as a whole are an integral part of the sports events of any
level. This is especially true for the major international events like the Winter Universiade of 2019 in
Krasnoyarsk.
Volunteering is associated with almost all functional areas of the Executive Directorate and applies to
all aspects of the Games. Volunteers are a separate target audience, an interaction with which must
take place at the closest level, since the operational activities of volunteers at the venues are in many
respects what the success of the Universiade and the positive experience of its members depend on.
Thus, the functional area is responsible for the planning and management of all activities related to the
Universiade volunteers: determination of the need for volunteers, recruitment, training, distribution of
tasks, drawing up relevant documents, etc.
Focus of action
▶▶ Planning of volunteer administration and support (calculation of the required number of volunteers
and their distribution);
▶▶ Selection of volunteers;
▶▶ Training and motivating the volunteers;
▶▶ Coordinating the work of volunteers.
Objectives
▶▶ Gathering of applications from the functional areas of the Directorate: each functional area which
work will involve volunteers makes a request for the required number of volunteers, their positions
and the set requirements. The functional area collects such applications and compiles a unified list of
positions;
▶▶ Development, approval and realization of the special programme «Volunteers 2019» – programme
for recrouting, training, sertification, motivation, management and analysis of the WU2019 volunteers
activity including development of documentation to regulate the work of volunteers and specialized IT
systems to work with the personal data of volunteers;
▶▶ Creation of a website for volunteers: an individual website that combines information about volunteers,
possible positions, requirements, etc. and has the functionality for registration and further stages of the
selection process;
▶▶ Interaction with other countries and regions: depending on the required number of volunteers
the volunteers from other countries or regions of Russia may also be involved. Issues of centralized
transportation, accommodation, etc. are decided at the discretion of the Directorate;
▶▶ Further development and support of the volunteer movement (including the increase of young people
involved in Volunteering, increase in number of volunteer projects in other spheres; participation of the
Games’ volunteers in other sports events of various levels; formation of workforce pool of experts from
among the successful volunteers of the Games).
Client groups
▶▶ The Organising Committee Krasnoyarsk-2019 – support of the activities of the staff of the Executive
Directorate in various functional areas and assistance in the delivery of the Games.
300
Main events and stages
2014
2015
▶▶ Start forming and collecting the requests from functional areas of the
Directorate;
▶▶ Planning of the volunteers’ number, specific positions, requirements, etc.;
▶▶ Develop Volunteers-2019 Programme.
▶▶
▶▶
Approve Volunteers-2019 Programme;
Volunteers’ training at international competitions.
2016
Implementation of Volunteers-2019 Programme;
▶▶ Volunteers website development and launch; launch of the call-centre for
volunteers;
▶▶ Start of registration on the volunteers website;
▶▶ Start recruiting of volunteers;
▶▶ Volunteers’ training at international competitions.
2017-2018
Start of the volunteers’ training process at least a year and a half before the
WU2019;
▶▶ Volunteers’ training at international competitions;
▶▶ Volunteers’ participation in simulations aimed at adjustment and fine-tuning of
interaction processes between the teams engaged in working at specific venues;
▶▶ Verify and approve the volunteers quantity for each functional area.
▶▶
▶▶
▶▶
2019
▶▶
▶▶
Coordinate the activities of volunteers in all positions by functional areas;
Render high quality volunteers service for all client groups of the Games;
Analyse the performance of the functional area and prepare the final report.
301
49. Volunteers
Key interactions
Informational
interaction
(Information and
document exchange)
––Risk Management
––Brand Management
––Knowledge
Management
––Publications
––Signage
302
Administration
interaction
(Relay of instructions,
recommendations, report
compilation, adoption
of joint management
decisions)
––Coordination,
Planning and Control
Technical interaction
Parity interaction
(Organization of joint
practical activity,
exchange of experiences
and services)
(Close cooperation in all
areas of interaction)
––Anti-Doping
––Broadcasting
––Ceremonies
––City Operations
––Spectator Services
––FISU Relations
––NUSFs Relations
––Language Services
––Medical Care
––Media Relations
––Protocol
––Sports
––Test Events
Management
––Transportation
––Village Management
––Venue Management
––Accomodation
––Accreditation
––Arrivals and
Departures
––HR
––Food and Beverages
––Administration and
Office Management
––Education
SPORTS
F43
TECHNOLOGIES
F44
TEST EVENTS MANAGEMENT
F45
TICKETING
F46
TRANSPORTATION
F47
VENUE MANAGEMENT
F48
VILLAGE MANAGEMENT
F49
VOLUNTEERS
F1
F2
F4
F5
F6
Informational interaction
(Information and document exchange)
304
F7
F8
F9
VOLUNTEERS
VILLAGE MANAGEMENT
VENUE MANAGEMENT
TRANSPORTATION
TICKETING
TEST EVENTS MANAGEMENT
TECHNOLOGIES
SPORTS
SIGNAGE
SECURITY
RISK MANAGEMENT
RATE CARD
PUBLICATIONS
PROTOCOL
PROCUREMENTS
MEDIA RELATIONS
MEDICAL CARE
MARKETING
LOOK OF THE GAMES
LOGISTICS
LICENSING
LEGAL
LEGACY AND SUSTAINABILITY
LANGUAGE SERVICES
KNOWLEDGE MANAGEMENT
INTERNET
GOVERNMENT RELATIONS
HR
FOOD AND BEVERAGES
NUSFS RELATIONS
FISU RELATIONS
FINANCE
SPECTATORS SERVICES
EDUCATION
CULTURE
CONSTRUCTION
COORDINATION AND OVERLAYS
COMMUNICATION
COORDINATION, PLANNING
AND CONTROL
CLEANING AND WASTE
CITY OPERATIONS
CEREMONIES
F9
F8
BROADCASTING
INTELLECTUAL PROPERTY
PROTECTION
F7
F6
BRAND MANAGEMENT
ARRIVALS AND DEPARTURES
F5
F4
ANTI-DOPING
ADMINISTRATION
AND OFFICE MANAGEMENT
F3
F3
F49
SIGNAGE
F42
F48
SECURITY
F41
F47
RISK MANAGEMENT
F40
F46
RATE CARD
F39
F45
PUBLICATIONS
F38
F44
PROTOCOL
F37
F43
PROCUREMENTS
F36
F42
MEDIA RELATIONS
F35
F41
MEDICAL CARE
F34
F40
MARKETING
F33
F39
LOOK OF THE GAMES
F32
F38
LOGISTICS
F31
F37
LICENSING
F30
F36
LEGAL
F29
F35
LEGACY AND SUSTAINABILITY
F28
F34
LANGUAGE SERVICES
F27
F33
KNOWLEDGE MANAGEMENT
F26
F32
INTERNET
F25
F31
GOVERNMENT RELATIONS
F24
F30
HR
F23
F29
FOOD AND BEVERAGES
F22
F28
NUSFS RELATIONS
F21
F27
FISU RELATIONS
F20
F26
FINANCE
F19
F25
SPECTATORS SERVICES
F18
F24
EDUCATION
F17
F23
CULTURE
F16
F22
CONSTRUCTION COORDINATION AND OVERLAYS
F15
F21
COMMUNICATION
F14
F20
COORDINATION, PLANNING AND CONTROL
F13
F19
CLEANING AND WASTE
F12
F18
CITY OPERATIONS
F11
F17
CEREMONIES
F10
F16
BROADCASTING
F9
F15
INTELLECTUAL PROPERTY PROTECTION
F8
F14
BRAND MANAGEMENT
F7
F13
ARRIVALS AND DEPARTURES
F6
F12
ANTI-DOPING
F5
F11
ADMINISTRATION AND OFFICE MANAGEMENT
F4
F10
ACCREDITATION
F3
ACCREDITATION
ACCOMODATION
ACCOMODATION
F2
F2
F1
F1
F10
F11
F12
F13
F14
F15
F16
F17
F18
F19
F20
F21
F22
F23
F24
F25
F26
F27
F28
F29
F30
F31
F32
F33
F35
F36
F37
F38
F39
F40
F41
F42
F43
F44
F45
F46
F47
F48
F49
F50
Administration interaction (Relay of instructions, recommendations,
report compilation, adoption of joint management decisions)
Technical interaction (Organization of joint practical activity,
exchange of experiences and services)
Parity interaction (Close cooperation in all areas of interaction)
306
307
Contacts
Autonomous Nonprofit Organization “Executive Directorate
of the 29th Winter Universiade 2019 in Krasnoyarsk”
Address: Bld. 1, 19, Mira av., Krasnoyarsk, 660049
Tel.: 007 (391) 291-80-80
e-mail: [email protected]
Facebook: https://www.facebook.com/universiada2019
Twitter: https://twitter.com/Universiade2019
VK: http://vk.com/krsk2019universiade
Instagram: http://instagram.com/krasnoyarsk2019universiade
YouTube: http://www.youtube.com/channel/UCXCD6Bxsxc_Ly2sVwgNO5hQ