Winter - Cityworks
Transcription
Winter - Cityworks
InPrint Delivering Innovative GIS-Centric Maintenance Management Tools for Your Organization Vol. 4, Issue 1, Winter 2005 GIS Central to Ontario California Maintenance Management Strategy By Elliott Ellsworth, IT Project Manager A citizen reports a pothole, a broken street light, or graffiti on a fence. Each year, the City of Ontario, California receives thousands of citizen requests for service. The real challenge is tracking these requests and managing the City’s response as part of an overall maintenance management strategy. The City of Ontario Public Works Department employs the use of a GIS-based maintenance management system to support their ongoing work order and asset management operations. Though their Public Works staff are not GIS professionals, they are continuously interacting with the GIS data to support the agency’s critical work processes. The City of Ontario is an experienced user of GIS beginning in 1987 when one person, in a back corner of the Engineering Department, began using ESRI® ArcInfo® to audit and update the parcel and street layers previously created by a consultant. The next year, a demographic planner in the Planning Department started to compile a land-use database from various sources. These two initiatives became the foundation Cont. on page 8 INSIDE THIS ISSUE 2 President’s Corner 3 Velocitie - Partner News Cityworks User Spotlight Oklahoma City Department of Airports By Tom Palizzi, Director of Marketing & Sales, Azteca Systems, Inc. Situation Dissatisfied with the complex and restrictive nature of their existing maintenance management system, the airport management team at Oklahoma City’s Will Rogers World Airport sought a comprehensive, yet easy-touse, system to orchestrate and track work done in and around the facility. “The system we had was cumbersome and restrictive,” said John Goodwin, Manager of Airports Maintenance. “Staff had reverted back to the oldfashioned way – when work needed to be done, supervisors would simply tell a maintenance worker and then they would go off and do it.” With no tracking, management had no idea what items were being attended to, when the work was 6 2005 User Conference 10 Regional News done, or who was fixing them. The airport management team had begun looking at software systems when they learned the city was using Cityworks in the Utilities Department. Oklahoma City IT staff demonstrated the water and wastewater capabilities and the idea of expanding the Cityworks implementation to include the airports took flight. Critical Issues Seeking an asset and work order system that could manage their diverse array of infrastructure and facilities, the airport management team also wanted to accurately account for maintenance costs – resources, materials and equipment. Cont. on page 4 11 Azteca News 12 Training Schedule .......................................................................................................................................................................... For more information on Cityworks and Azteca Systems, visit us online at http://www.azteca.com INPRINT / WINTER 2005 PAGE ONE InPrint Editor in Chief: Tom Palizzi Editor: Kaye Ryser Graphic Designer: Kylir Horton Advertising: Tom Palizzi Azteca Systems, Inc. 11075 South State Street, Suite 24 Sandy, UT 84070 801-523-2751 www.azteca.com To receive a subscription or to change your address, please send your contact information to: [email protected] or call 801523-2751. Founded in 1986, Azteca Systems, Inc. is the leading provider of GIS-Centric Enterprise Asset Maintenance Management Systems for Public Works and Utilities. Built exclusively on top of ESRI’s leading GIS technology, Cityworks is powerful, scalable, and affordable. How to Reach Us: Tel.: 801-523-2751 Email: [email protected] InPrint is published by Azteca Systems, Inc. (Azteca), at 11075 South State, #24, Sandy, UT 84070. InPrint contains material of interest to utility and publics works organizations. Copyright © Azteca Systems, Inc. 2004 All rights reserved. Printed in the United States of America. The information contained in this document is the exclusive property of Azteca Systems, Inc. The work is protected under United States copyright law and other international copyright treaties and conventions. No part of this work may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, or by any information storage or retrieval system, except as expressly permitted in writing by Azteca Systems, Inc. All requests should be sent to Attention: Cityworks InPrint, Azteca Systems, Inc., 11075 South State Street, #24, Sandy, UT 84070. The information contained in this document is subject to change without notice. Azteca Systems, Cityworks, CityworksFM and the Cityworks and CityworksFM logos are registered trademarks of Azteca Systems, Inc.; and www.mycityworks.com, www.gocityworks.com, @azteca.com and www.azteca.com are service marks of Azteca Systems, Inc. The names of other companies and products herein are trademarks or registered trademarks of their respective trademark owners. PAGE TWO President’s Corner by Brian L. Haslam, President, Azteca Sytems, Inc. 2004 was another great year for Cityworks and Azteca Systems. We accomplished our goals, managed our growth, and remained profitable. Along the way, we hosted another superb User Conference and supported several local user group meetings. Of course, each year Azteca Systems, like all businesses, has a goal to grow and be profitable. But growth and profitability are not the overriding focus at Azteca Systems. Rather, we feel growth and profitability happen as a natural consequence of doing the things we do well and constantly striving to improve. Over the last year, the Cityworks user community has grown by over 30% with the addition of organizations from all over North America. I believe this is an indication that we are improving and doing what we do well. Each year, Azteca Systems sets goals for improving our company. For 2004, our major focus was to improve customer service, documentation, and the software upgrade process. I am pleased with our progress in each of these areas. Improve Customer Service Improving customer service is not a matter of just hiring more telephone support personnel. If that were true, I could just outsource to India. Rather, excellent customer service is an attitude and a priority. As a company, we have no other higher priority than customer service. Cityworks is a good, solid product. But there are times when we receive phone calls or emails that bring a problem to our attention. Azteca Systems’ commitment to excellent customer service is even more evident in how we respond. Often, upon resolution of the problem, I will receive an unsolicited email complimenting Azteca Systems and an employee who helped resolve the problem. These are my favorite types of emails because they are the best indication I have that we are satisfying our customers. Improve Documentation Over the last year, I have gained an appreciation for the amount of effort required to produce and maintain good documentation. It takes special talents to write and format good documentation. Our latest document, Cityworks Add-ons, is an example of the high-quality documentation we are striving to produce. Over time, we hope all of our documentation will have the same look and feel as our Add-ons document. Improve the Software Upgrade Process Our thinking was that if we could make the software upgrade process easier, we could eliminate many of the customer service problems. The addition of Database Manager has proven this is true. We estimate that up to 80% of the customer service problems for upgrading from 3.7 to 4.1 were database related. The typical culprit was an update database script not run or run incorrectly. Database Manager has removed almost all of these problems and resulted in a vastly improved software upgrade process. Goals for 2005 We plan to continue our goals for 2004 because we can still improve in each of these areas. Thus far, our customer service employees have been expected to be a “jack of all trades.” For 2005, we would still like each employee to be thoroughly familiar with the software but in addition we are asking our Cont. on page 12 INPRINT / WINTER 2005 PARTNER NEWS Partner Directory Strategic Partners By Bart Koenig - Velocitie Integration Experts ArcGIS Migration and Cityworks Integration Services City of Ann Arbor Located in Lower Michigan approximately 30 miles west of Detroit, the City of Ann Arbor is home to 114,024 citizens and the University of Michigan. The City of Ann Arbor purchased the Ann Arbor Water Company in 1913, known today as the City of Ann Arbor Water Utilities (AAWU). AAWU provides water, sanitary sewer and stormwater service to the city and surrounding townships. Ann Arbor Water Utilities water distribution system is comprised of five pressure districts within the city. The main reservoir, three outlying reservoirs, four remote pump stations, and two elevated tanks supply these districts. The distribution system also consists of approximately 439 miles of water mains, 3646 fire hydrants, and 5635 water main valves. The Utility also maintains 390 miles of sanitary sewer and 340 miles of storm sewer. In 2003, Ann Arbor Water Utilities migrated its water distribution system from a 7.x ArcInfo based water management system to ArcGIS. In 2004, the utility implemented Azteca Systems’ Cityworks to store asset information required for AAWU maintenance management. Both applications leveraged the use of a common data model, which Cont. on page 5 INPRINT / WINTER 2005 Spokane County Public Works Migration to Cityworks and ArcGIS 9 Spokane County Public Works (SCPW) chose Azteca Systems and VELOCITIE Integration to assist with the transition from their legacy ArcInfo and Cityworks® systems to the Cityworks and ArcGIS™ software. Public Works is leveraging the enhanced capabilities, product offerings, and scalability available in the Cityworks and ArcGIS versions of the software to provide greater access to the asset and location-based information maintained by SCPW. Spokane is beginning to realize additional efficiencies in system interoperability through the open architecture platforms of Cityworks and ArcGIS. Purpose VELOCITIE delivered sanitary sewer data migration and implementation services to Spokane County Public Works (SCPW) for their ArcGIS and Cityworks deployment. Nature of Work As a partner to Azteca Systems, VELOCITIE led the ArcGIS data migration effort by working closely with Azteca Systems and the county’s project team to deliver the following services in a manner that allowed the Cityworks upgrade and data migration projects to be completed on schedule and within the budget. •Provide project management Cont. on page 5 • • • • • • • • • • • CompassCom DHI Earth Touch Solutions ESRI Canada Laurel Hill Miner & Miner Motorola MWH Soft NovaLIS Technology Route Smart Tadpole Cartesia Authorized Business Partners • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Arcadis G&M Inc. ATS-Chester Engineers Bowne Management Systems CDM Civil Solutions Cobra Technologies Coulter Mapping Solutions Digital Safetynet EFM Group EMH&T Geographic Technologies Group (GTG) InfoCode Corporation IT Nexus Jones, Edmunds and Assoc. Mactech Corporation Maser Consulting Metric Engineering Municipal Information Systems North Arrow Technologies NTB Associates OHM, Inc. OneGIS PBS&J, Inc. Psomas Schneider Corporation Short Elliott Hendrickson Sunrise Engineering Tetra Tech Timmons Group US Infrastructure Varion Systems Velocitie Integration, Inc. Vanasse, Hangen, Brustlin, Inc. (VHB) Westin Engineering Weston Solutions Woolpert PAGE THREE OKC Airports - Cont. from page 1 Microsoft SQL Sever and ESRI’s ArcView, ArcEditor and ArcSDE. Thirty-five staff members from field maintenance, operations, fuel maintenance, and building maintenance utilize the system. They wanted a real-time system with the ability to create preventative maintenance programs, as well. This and more all had to be accomplished within tight budget constraints. Vision The airport management team envisioned a system that would not only help them track maintenance but provide supporting data for annual funding projections and leasing costs for tenants. Goodwin saw Cityworks as an ideal solution to help them identify and track problem areas and ultimately expects to outfit staff with mobile tablet devices. Solution At the outset, the airport deployed Cityworks primarily for work order management. Using the system to develop preventative maintenance schedules, the data will soon support measuring performance accountability. Using Cityworks Custom Inspection, staff has developed specific inspection forms for unique assets such as runway lighting and building facilities. They also implemented Cityworks Storeroom to manage their materials warehouses. Cityworks is deployed in Microsoft Windows XP, using Results “Our employees really like the system,” says Goodwin. “They all say it’s the friendliest software they have ever used. In the case of a recent snow event, for example, they were able to easily report exactly how much it cost them.” Cityworks allows staff the ability to create work orders and projects so they can schedule and track maintenance history, report cost details, and much more. According to the city’s Project Manager, Stacy Saunders-Bone, they are now looking to deploy Cityworks at their Willey Post Airport and other city-owned facilities soon. Statistics Software: Cityworks Version 4.2 Data model: Custom in-house developed Database: Microsoft SQL Server ESRI: Yes ArcGIS Version: 9.0 Editor: ArcEditor SDE: Yes Network: Fiber and Wireless Number of users: 35 (Field Maintenance, Operations, Building Maintenance, Fuels Maintenance Storage, and Financials) Installation Date: October 2004 Azteca Systems Awarded ESRI’s Foundation Partner of the Year 2005 Azteca is once again the proud recipient of the Foundation Partner of the Year, having received the distinction in 2000 and 2005. The award is given to the partner that through hard work and dedication has consistently built a very strong, dependable relationship with ESRI. A Foundation Partner is one of the building blocks from which ESRI’s strong business partner program is built. Azteca was recognized on Saturday, February 12th, for giving considerable contributions in the field of GIS technology and to ESRI over the past year. PAGE FOUR INPRINT / WINTER 2005 VELOCITIE (from page 3) Ann Arbor - Cont. from page 3 enabled the utility to operate an integrated GIS and maintenance management system with the data for both systems stored in a single relational database. migration and integration services for its water GIS and asset maintenance management system. The utilty desired to take advantage of ESRI’s technologically advanced ArcGIS software, as well as the enhanced integration offered by Azteca Systems’ ArcGISbased version of Cityworks. VELOCITIE supported the Utility’s ArcGIS and Cityworks system implementation with the following services: Ann Arbor Water Treatment Plant Purpose ArcGIS migration and implementation of Cityworks Maintenance Management System Nature of Work The Ann Arbor Water Utilities (AAWU) selected VELOCITIE (formerly part of KEMA Consulting, Inc.) to provide GIS •Project management and implementation planning. •Defining the water, sanitary sewer, and storm sewer GIS data, domain, connectivity, annotation, and symbology requirements. •Developing water, sanitary sewer, and storm sewer object models and database design. •Migrating AAWU’s water, sanitary sewer and storm sewer coverages to the ArcGIS geodatabase. •Conducting geodatabase review workshops. •Implementing ArcSDE to manage the utility’s water data. •Configuring and installing Azteca Systems’ Cityworks with ArcGIS 8.x maintenance management for the City’s Public Services and Community Standards Departments. •Providing Cityworks administrator and end-user training and support during the initial roll-out of the software. The project was completed on schedule and within the proposed budget. Additional Information Project Contact: David Wilburn City of Ann Arbor Water Utilities 2000 South Industrial Highway Ann Arbor, Michigan 48104-6120 Phone: (734) 997–1172 E-mail: [email protected] Dates: 2003 – 2004 Key Personnel: VELOCITIE consultants involved Bill Hoisington, Project Manager and Senior Consultant Scott Prefontaine, Senior Consultant Spokane - Cont. from page 3 for the data migration and related project activities. •Conduct sanitary sewer data model requirements analysis for the GIS and CMMS. •Develop a Cityworks- compatible, sanitary sewer database design and UML class diagram to support the business needs of the Public Works and other county departments. •Migrate the legacy GIS data to the Spokane Public Works Department INPRINT / WINTER 2005 Oracle-based ArcSDE 9.0 database. •Assist with the configuration of the city’s ArcSDE/Oracle Server environment. •Coordinate requirements, database design, and data deliverables to complement the on-going Cityworks software upgrade. •Provide ArcGIS end-user and ArcSDE administration training. Jim Red, GIS Manager for the Division of Utilities, stated, “We selected the VELOCITIE/Azteca team because of the consistent highest level of service the firms have provided to the county on previous collaborations and their knowledge of our GIS and CMMS Cont. on page 9 PAGE FIVE Cityworks Roundup 2005 User Conference! June 27 - 29, 2005 Park City, Utah Register online at www.azteca.com Park City Marriott Hotel This year, we have chosen a luxurious setting for the Cityworks User Conference. The Park City Marriott is a full-service hotel and is ideally located 1 mile from Park City’s historic Main Street. Hotel amenities include a conference center, business center, lobby concierge, Starbucks Coffee kiosk, swimming pool, whirlpool, fitness center, bike rentals, restaurant, and lounge. A variety of outdoor recreation activities are also close by such as mountain biking, jogging trail, Alpine hiking, and several golf courses within a few miles. Park City and the Wasatch Mountains make a perfect setting for meetings and events. Single or Double occupancy: $79.00 Conference Highlights Sunday June 26 – Welcome Reception and Registration We look forward to meeting and greeting each of you as you arrive and participate in this annual event. Monday June 27 - Vendor Chuckwagon Help us kick off the conference in style! Come hungry and join us for food, drink, entertainment and socializing as we “Roundup” together in an evening of food and fun. Don’t miss this great opportunity to meet our Exhibitors, Sponsors, Business Partners, and the whole Azteca staff in a relaxed setting. Tuesday June 28 - Wild West Cowboy Fest Join our Roundup celebration and enjoy rich Western history in a bootscootin’ evening of fun. The award-winning cowboy singing group, the Bar G Wranglers, will perform their eclectic brand of Western music. Other Wild West performers will make you want to kick up your boots and do a little do-see-doe. PAGE SIX INPRINT / WINTER 2005 Pre-Conference Activities Golf Tournament Join Brent Wilson and Becky Tamashasky for this year’s Golf Tournament. Golf spots are limited and will be assigned on a priority basis by registration date. Tee–time is 2:00 pm, Sunday, June 26th. The cost is $80 and includes a cart and balls. Rental clubs are available. Olympic Park Tour David Hansen and other Azteca employees will be participating along with you on a guided tour the Utah Olympic Park. You’ll see the world’s highest Nordic ski jump, view the fastest bobsled, luge, and skeleton track on earth. Along the way, you’ll watch athletes train on the Nordic and freestyle ski hills and Olympic tracks. The tour will include free time and access to the Alf Engen Ski Museum. Mountain Bike Tour Join Ryan Miller and other Azteca employees for a mountain bike ride along the mid-mountain trail. The trail rolls up and down at an elevation of 8,000 feet nearly the entire way between Deer Valley and Park City. Expect awesome vistas and picturesque alpine meadows. Bike rental available through the Marriott Hotel. Hike Ben White and Jennifer Hernandez are geared up and ready to take you on a moderate hike in our beautiful Wasatch mountains. You’re in for a great view of the beautiful Wasatch valley. INPRINT / WINTER 2005 PAGE SEVEN SOFTWARE REVIEW Ontario - Cont. from page 1 of Ontario’s GIS. As other departments became aware of the potential of GIS, it became apparent that the GIS needed to be centralized as a division in Administrative Services. At the same time, the City changed the system hardware platform from a minicomputer to a network of three UNIX workstations. In addition, multiple PCs were added to run ESRI’s ArcView®, providing easy access to the GIS data for all staff. Little by little, piece by piece, Ontario’s GIS emerged as a true enterprise GIS. Today, the GIS is framed around Planning, Fire, Business License, Code Enforcement, Housing, and Public Works. During 2003 the City of Ontario Public Works considered implementing a maintenance management solution. Leveraging the city’s existing investment in ESRI® GIS was a key element in the selection process. Choosing Cityworks®, Public Works staff utilize GIS data as an integral part of their daily efforts for tracking and performing reactive and preventive maintenance activities. For example, Public Works staff are able to display the location on a map for each request for service and all ongoing and maximize the potential use of existing data to better improve the business processes and the flow of information. Significant cost savings have been realized because the Public Works staff are able to focus on tracking and supporting their critical maintenance management processes, rather than creating and maintaining separate infrastructure asset data. For the longer term, the GIS staff are fostering an environment of shared ownership by encouraging Public Works staff to help keep the infrastructure asset data up-to-date while benefiting from the efforts of other departments doing the same for their core GIS data. In addition, the core 2-day snapshot of requests and responses ESRI® ArcGIS® and ArcSDE® with Oracle® as a back-end database. The work order management system is deployed to end-uses via Citrix® MetaFrame® Servers. The City of Ontario boasts an enterprise environment where geographical data acts as a foundation dataset for many critical business process applications. For example, the “Master Address” database serves as a common foundation link for applications in Police, Building, PAGE EIGHT maintenance activities. Maintenance activities can be scheduled by location, grid, specific asset, or group of assets. It has been an added burden on the city’s core GIS staff to provide and maintain the GIS database as the foundation infrastructure asset database. However, the GIS staff support this initiative because it is consistent with the city’s desire to leverage the GIS investment GIS staff continue to improve data accuracy, and quality. Recently, they have increased the detail of data tracked for curbs, gutters, sidewalks, and associated each coincident with a parcel frontage. Today, many other agencies visit the City of Ontario to view how they utilize GIS as a core technology to support critical processes such Cont. on page 9 INPRINT / WINTER 2005 Ontario - Cont. from page 8 as maintenance management - no longer as a theoretical possibility, but as a reality. Utilization of GIS by city agencies such as Public Works has proven that the city’s investment in GIS provides more than maps. GIS has become an invaluable tool for centralized land information, tracking requests for service, managing the city’s response and managing ongoing maintenance activities. GIS is an important foundation dataset of an enterprise system. And along the way, the City of Ontario Public Works staff (who are not GIS professionals) have become leading users of GIS data to support the agency’s critical work processes. The City of Ontario GIS staff believes they are only just beginning to fully appreciate all that GIS can mean to the city staff and citizens, let alone the opportunities that lie ahead. Cityworks is a registered trademark of Azteca Systems, Inc. ESRI, ArcInfo, ArcView, ArcGIS and ArcSDE are registered trademarks of Environmental Systems Research Institute. Oracle is a registered trademark of Oracle Corporation. Citrix and MetaFrame are registered trademarks of Citrix Systems, Inc. View of traffic lights, traffic signs, and street lights Spokane County - Cont. from page 5 environment. The team confirmed our selection by once again delivering high-quality products and services within the proposed project schedule and budget.” Additional Information Project Contact: Jim Red, GIS Coordinator Spokane County Public Works Public Works Building 1026 West Broadway Spokane, WA 99260-0170 Phone: 509-456-3604 E-mail: [email protected] Key Project Personnel: Bill Hoisington, Project Manager and Senior Consultant Scott Prefontaine, Data Migration and ArcSDE support Bart D. Koenig, President, at Tel: 920-432-1820 or E-mail [email protected]. INPRINT / WINTER 2005 Welcome New Cityworks Users! Douglas County Technology Commission (DOTComm), NE DuPage, IL Edina, MN Kentwood, MI LBJMUD, TX Madison Heights, MI Olympia, WA South Sioux City, NE PAGE NINE REGIONAL NEWS Central Region AZTECA SALES REGIONS - 2005 Brent Wilson 214-507-0579 [email protected] The Central Region is quickly growing with new clients and established users. Azteca will be participating in many conferences this next year and I hope to see you all there. Denver Western Salt Lake City Pacific Augusta Dallas Central Southeast What’s happening in the Central Region…? •Houston Texas Parks Department had their kickoff meeting in December of last year. Still Azteca’s largest client, Houston is extending Cityworks enterprise-wide. •Oklahoma City OK, implemented at the Will Rogers Airport and will use Cityworks for tracking maintenance and inspections. They are currently implementing Cityworks in public works. Western Region Southeast Region Tom Palizzi Jen Hernandez 303-467-2738 [email protected] We were quite busy in the West Region this past fall with a great deal of business activity. •LBJMUD TX, will be starting their Among our busy user implementation of Cityworks in February and we’re glad to have them base, the city of Fort Collins, Colorado, aboard. recently expanded their install base •Dupage County, IL, has selected while the City of Cityworks to help with compliance of Show Low, Arizona, successfully the NPDES Phase II Requirements. implemented Cityworks via our remote, Internet- based assistance •Ardmore, OK, has been process. implementing Cityworks and plans to We welcome the following new roll it out Q1 of 2005. customers: •Denver Wastewater, Denver, Many users in the region have Colorado expanded their use of Cityworks and •Douglas County, Omaha, Nebraska converted from the shapefiles and •Rupert, Idaho coverages to the geodatabases. This spring will see a host of activities in the region including the For 2005, I plan to have two user AWWA IMTech and GITA Conferences group meetings for the region, one in the South and one in the North. If both in Denver and of course, the Cityworks User Conference in Park you are interested in hosting a User City. I’ll look forward to seeing you at Group Meeting, please contact me. these events. Anyone interested in advertising or contributing to this publication, please contact: Tom Palizzi (801-523-2751) PAGE TEN Southbend Northeast 706-364-8812 [email protected] The Southeast Region has seen a lot of activity since the last InPrint issue. The southeast coast was hit by five different hurricanes (one of which hit twice). Our good wishes go out to everyone who felt the effects of a busy hurricane season. I would like to thank everyone who participated in the user group meeting in North Carolina. Concord/Tech Edge did a great job of coordinating the meeting. Special thanks to Varion Systems and Gainesville Regional Utilities for their great presentations. Be sure to mark you calendars for the next user group meeting, tentatively planned for April of 2005 at Gainesville, Florida. I would like to welcome Horry County, SC to the Cityworks family. They will be kicking off implementation soon. Also, Commissioners of Public Works in Charleston, SC, is beginning to migrate to the geodatabase and expand their Cityworks deployment. INPRINT / WINTER 2005 REGIONAL NEWS (continued) Northeast Region Pacific Region Becky Tamashasky David Horton 574-231-8029 [email protected] 801-523-2751 [email protected] Welcome to the City of Madison Heights, Michigan – the newest Cityworks client in the Northeast region! Madison Heights will be heading into the implementation for their streets department soon and will be implementing with the use of their own IT staff. Hopefully, they’ll be willing to share their experiences at a future Michigan User’s Group Meeting! The Pacific Region welcomes a new representative, David Horton. Many of you may know David, formerly a project manager with our Professional Services team. He joins the Sales and Marketing group and brings with him the states of Utah and Idaho, now added to the territory. The first Michigan Cityworks User Group meeting was held this past October and was a great event. Thank you to Waterford Township who hosted the gathering and to their staff who provided a demonstration of their current technology and how Cityworks is being used to manage the Township complaints and maintenance. If you are interested in hosting a user group meeting for your area, please let me know! David joined Azteca in July 2001 from Lucid Technologies where he managed the plant and warehouse facilities for this major manufacturing company. As a project manager, he was responsible for Cityworks implementations from coast to coast. His experience includes facilities management, software implementation, GIS, public works and utilities, and of course, Cityworks. AZTECA NEWS Azteca Staff Still Growing! Ben White Ben joined Azteca Systems in October 2004 as a member of the Client Services Management Team providing support for the Pacific Region. He received a Bachelor of Science degree from Kansas State University in May 2000 and a Master of Arts degree from K-State in May 2004, both in Geography. Previously he worked in the KSU Deptartment of Geography as a lab instructor for the Advanced GIS and Introduction to Cartography laboratory courses and also conducted field research for the Strategic Environmental Research Development Program (SERDP) on post at Fort Riley, Kansas. As a side note, he interned at Trimble Navigation Ltd. during the summer of 2000 as part of their GIS and mapping group. He resides in Utah with his new wife, Kortney. Congratulations to... Ryan Miller (Programmer) has been appointed to the Utah Recreational Trails Advisory Council as the bicycling representative. INPRINT / WINTER 2005 Project Management Update By George Mastakas, Project Management Director, Azteca Systems, Inc. Durham One Call... The City of Durham One Call (DOC) officially went live using Cityworks Call Center on June 21, 2004 (soft opening was on 6/9/2004). DOC has 9 FTE answering calls (crosstrained in many areas including Spanish - wow!), and 1 FTE assigned to the front lobby of City Hall who can create service requests for walk-ins. DOC has answered 114,393 calls and created 13,061 service requests. City wide during the 6/9/2004 thru 1/11/ 2005 time frame, there have been 19,391 service requests created with 16,808 requests closed. Recently, DOC developed a benchmark to track each department’s level of service. The top three problems for each department were identified, along with their expected time of completion. What has DOC (and for that matter the City) seen? When asked about the impact of DOC to the City since it went live, Scott Reed, (the Durham One Call - Center Manager), had this to say: “Is there a notable improvement since DOC started? Definitely! The City Manager’s and Mayor’s office have documented a significant drop in citizen complaints made to their respective offices for services not being followed up on or completed in a timely manner.” Nuptial News! Ben White (Client Services) & Kortney Steinhurst - January 18, 2005 Kylir Horton (Web Programmer & Graphic Designer) & Mindy Mounteer - January 28, 2005 Lindsay Bagley (Admin. Asst.) & Cory Ferguson - February 17, 2005 Congratulations and best wishes! PAGE ELEVEN CITYWORKS TRAINING SCHEDULE Client Training Azteca Sandy Facility March 15 - 18, 2005 Implementation of Cityworks, Introduction to Cityworks Part I & II, Cityworks Add-ons June 24 - 25, 2005 Introduction to Cityworks Part I & II September 20 - 23, 2005 Implementation of Cityworks, Introduction to Cityworks Part I & II, Cityworks Add-ons November 29 - December 2, 2005 Implementation of Cityworks, Introduction to Cityworks Part I & II, Cityworks Add-ons Web Training – Courses Available Cityworks Database Integration with ArcSDE – Oracle Prerequisite: ArcSDE experience Cityworks Database Integration with ArcSDE – SQL Server Prerequisite: ArcSDE experience Introduction to Cityworks ArcView 3x Part I Introduction to Cityworks ArcView 3x Part II Prerequisite: Introduction to Cityworks ArcView 3x Part I Storeroom Configuring and Running Call Center Performance for GASB Performance for Pavement Management – Paver Equipment Manager Partner Training Azteca Sandy Facility Feb 8 – 10, 2005 June 24 – 25, 2005 September 13 – 15, 2005 December 6 – 8, 2005 Web Training – Courses Available What’s New in Cityworks Prerequisite – 3-Day ABP Sandy course The Cityworks Implementation Process Prerequisite – 3-Day ABP Sandy course Event Calendar Feb 1-3 : Miner & Miner User Group, in Fort Collins CO 11-13 : ESRI Business Partner Conference, in Palm Springs, CA Mar 6-9 : GITA, in Denver, CO 9-10: Indiana GIS, in Indianapolis, IN 21-25: SCAUG, in San Antonio, TX Apr 17-20 : AWWA IMTech, in Denver, CO PAGE TWELVE May 17 : Public Works Best Practices Seminar, in Kansas City, KS 19 : Public Works Best Practices Seminar, in Seattle, WA 23 : Public Works Best Practices Seminar, in San Francisco, CA 24 : Public Works Best Practices Seminar, in Los Angeles, CA 26 : Public Works Best Practices Seminar, in Honolulu, HI Jun 12-16 : AWWA, in San Francisco, CA 27-29 : Cityworks User Conference, in Park City, UT President’s Corner - Cont. from page 2 customer staff to develop a specialty area, such as reports, Designer, or a domain like facilities or electric. In documentation, our goal is to update and reformat all our documentation to the new design. For the software upgrade process, we will continue to enhance Database Manager, beginning with improved management for disconnected databases (DataPump). Also, we have set new goals for 2005. First, Azteca Systems is committed to developing tools to facilitate the implementation and ongoing maintenance of Cityworks. Second, we are committed to expanding the utilization of web technology for remote support and implementation. Lastly, we promise a worthwhile Cityworks User Conference. Your time attending this conference will be time well spent. We encourage all of you to finalize your arrangements so you can take advantage of the Cityworks User Conference, June 27-29, in Park City, Utah. This is a unique forum for building professional relationships with Azteca Systems staff and other Cityworks Users and for sharing our expertise and experiences. The many workshops presented by Cityworks Users provide an excellent opportunity to find out how others have successfully implemented Cityworks. Azteca Systems staff will provide in-depth workshops about Cityworks 4.3 (shipment Spring 2005). Attendance will benefit all levels of Cityworks Users, from new users to seasoned veterans. In addition to technical sessions, many networking opportunities will be available that are not available at any other venue. As we progress through 2005, I am confident Azteca Systems will continue improving customer service, documentation, and the software upgrade process. Also, we will be working on making the implementation and on-going maintenance of Cityworks easier and expanding the utilization of web technology for remote support and implementation. You can be assured that we are committed to continue doing what we do best—providing an excellent asset maintenance management system for our users. I look forward to another great year. Brian L. Haslam INPRINT / WINTER 2005