Quick Reference Guide: One-time Account Update
Transcription
Quick Reference Guide: One-time Account Update
Quick Reference Guide: One-time Account Update How to complete One-Time Account Update The Quick Reference Guide shows what existing SingPass users need to do when logging in to the enhanced SingPass service for the first time. 1) You will need to check or update your contact details. This is so that we can notify you when key SingPass activities take place. 2) You will also need to set up two security questions and answers. With this setup, you will be able to reset your password online and immediately if you forget your password in the future. Steps List Links / Screenshots 1. Log In After you click “Login” from any government website or e-Service, the SingPass login page will be displayed. (a) Enter your SingPass ID. (b) Enter password. (c) Click the “Login” button to proceed. b a c Quick Reference Guide One-Time Account Update Set up Password 2. 2 If . you have not changed your password within the past 2 years, you will be asked to change your password upon login. (d) Enter new password twice (e) Click “Submit”. Note: Please note these guidelines when setting your password: Password cannot be the same as User ID Password to be between 8 – 24 alphanumeric characters, preferably containing upper case letters and symbols, with at least 1 letter and 1 number. Common passwords are disallowed, e.g., “password123”, “pwd12345”. a b 3 Quick Reference Guide One-Time Account Update verify previously 3. Please 3 registered mobile number . displayed here on the screen. If you have not registered your mobile number previously, enter your contact details. (a) Click the radio button to select your preferred mode of contact, either mobile or email. (b) Enter your mobile number and/or your email address. a b (c) Click “Continue” to proceed. c This information will be used to inform you of any changes made to your account, ensuring that you are updated of all activities related to your SingPass account. Note: It is mandatory to provide your mobile number if you have a local address registered with the Government. If you have selected email address as your 4 Quick Reference Guide One-Time Account Update preferred mode of contact, it is also mandatory to enter your email address. Each mobile number should only be linked to one SingPass account. 5 Quick Reference Guide One-Time Account Update 4. To 4 verify contact details . A One-Time Password (OTP) will be sent via SMS to your mobile so as to verify that you have entered the correct mobile number. You should receive this OTP within one minute of your request. a (a) Enter the 6-digit OTP. (b) Click “Continue” to proceed. b Please note that this OTP will expire within five minutes of receipt. If you do not receive the mobile OTP after one minute, you may click on the “Resend OTP” link to request for a new OTP. 6 Quick Reference Guide One-Time Account Update 5. To 5 verify contact details . If you have provided your email address, a separate One-Time Password (OTP) will also be sent to your email so as to verify that you have entered the correct email address. You should receive this email OTP within one minute of your request. a (a) Enter the Email OTP (b) Click “Continue” to proceed. b Please note that this OTP will expire within five minutes of receipt. If you do not receive the email OTP after one minute, you may click on the “Resend OTP” link to request for a new OTP. Note: Email OTP that will be received is separate and different from SMS OTP received via mobile phone. 7 Quick Reference Guide One-Time Account Update set 6. To 6 questions . up security (a) Click the drop down list to view the list of security questions. Click the question that you would like to set as your security question. a (b) Enter the answer in the Answer field. b (c) Repeat these steps to set up a second security question. c d (d) Click “Add more security questions” to set up additional security questions. e c (e) Click “Submit”. Note: Answers to security questions are not case sensitive. Please set up a minimum of 2 security questions so that you can reset your password immediately online if you forget your password in the future. 8 Quick Reference Guide One-Time Account Update have completed the 7. You 7 One-Time Account . Update successfully. (a) Click “Ok” and you will be redirected back to the government website / eService which you were trying to access. a A notification letter will also be mailed to your registered address to inform you of the successful account update within 4 working days for local addresses. This will take more than four working days to be delivered to overseas addresses. If you need any clarification or have queries about your SingPass account, check out the Frequently Asked Questions or contact us at +65 6643 0555 or [email protected] Our customer service officers will be happy to assist you. If you require further assistance, you may visit the nearest SingPass 9 Quick Reference Guide One-Time Account Update counter with the necessary documents for verification. 10
Similar documents
Quick Reference Guide: Update Account Details
How to Update Account Details This Quick Reference Guide shows you how to update your SingPass account details such as your contact information and your security questions and answers. It is impor...
More information