Welcome to the VRR

Welcome
to the VRR
2013
Welcome to the VRR
Tips and information
for new customers in local public transport
2
Dear Customer,
At the Verkehrsverbund Rhein-Ruhr we are committed every
day to making your trips by bus and rail as pleasant and
as easy as possible. For "beginners" in the field of local
transport we have published the brochure "Welcome to the
VRR", which provides you with an overview of our extensive
offerings.
If you have any further questions, our customer service representatives will be pleased to help:
Customer service hotline 0 180 3/50 40 30
(0.09 euros/minute when calling via a German land line;
mobile phone max. 0.42 euros/minute)
Online timetable: www.vrr.de
Or you can contact a point-of-sale of your transport company. An overview of all KundenCenter (customer service
centres) in the VRR can be found online at www.vrr.de.
We wish you a pleasant journey!
Your Verkehrsverbund Rhein-Ruhr
3
Table of Contents
The price levels
4–5
Many ways to travel
6–7
Timetable books
8–9
Journey planner: online or on your mobile
9
Ticket200010
Ticket100011
YoungTicketPLUS12
SchokoTicket13
BärenTicket14
Tickets for occasional travellers
15
ZusatzTicket (additional ticket)
16
The mobility guarantee
17
Where can you get your tickets?
18
Tickets for all of North Rhine-Westphalia (NRW) 19
We’ll keep you entertained
20
A Subscription That Pays Off
20
KombiTicket20
Online ticket advice
A chip card to keep you mobile
21
21
Assuring quality for satisfied customers 22 – 23
Our prices at a glance
24 – 27
4
VRR price levels
Price level A is usually valid for trips within a town or city:
A1in smaller cities and rural areas
A2in 17 larger cities with a particularly extensive range of
local transport offers
Price level B tickets allow you to travel to your neighbouring
cities – and sometimes even further.
59
Millingen
a. d. Rijn
07
‘s-Heerenberg
60
Nijmegen
68
Groesbeek
9292ov
(Netherlands)
More information at
www.9292ov.nl
71
Emmerich
81
Kranenburg
82
Bedburg-Hau
79
Rees
78
Kalkar
77
Uedem
86
Goch/
Weeze
83
Xanten
84
Sonsbeck
02
KampLintfort
30
Schwalmtal/
Niederkrüchten
70
Wegberg
21
Kempen/
Grefrath/
Tönisvorst
31
Viersen
23
Duisburg
Nord
24
Oberhausen
41
Willich
50
Mönchengladbach
61
Grevenbroich
45
Esse
Süd
44
Ratingen/
Heiligenhaus
42
Meerbusch
51
Korschenbroich
3
Es
Mitte
34
Mülheim/
Ruhr
33
Duisburg
Mitte/Süd
32
Krefeld
72
Jüchen
More information at
www.avv.de
25
Bottrop/
Gladbeck
12
Rheinberg
11
Neukirchen01
10
Vluyn/
Kerken/
22
Straelen
Rheurdt
Wachtendonk
Moers
20
Nettetal/
Brüggen
Aachener
Verkehrsverbund (AVV)
13
Dinslaken
/Voerde
16
Alpen
05
Dorst
14
Schermbeck/
Hünxe
03
Wesel
04
Geldern/
Issum
7590
Heiden
7690
Raesfeld
88
Hamminkeln
85
Kevelaer
69
Venlo
7650
Borken
7670
Bocholt*
7440
Isselburg*
80
Kleve
43
Düsseldorf
Mitte/Nord
54
Mettma
Wülfra
64
53
Erkrath/
Düsseldorf Haan/
Hilden
Süd
52
Neuss/
Kaarst
62
Dormagen
63
Rommerskirchen
73
Langenfeld/
Monheim
5
Price level C covers the medium travel range: It is valid in two
neighbouring so-called central tariff zones (corresponding to a
town/city or several smaller cities and communities) and as a rule
in all adjacent tariff zones – and sometimes even further.
As a rule, trips that go beyond price level C are covered by price
level D. This is divided up into two regions: the North Region and
the South Region.
The tickets of price level E are valid throughout the VRR region.
Verkehrsgemeinschaft
Münsterland (VGM)
More information at
www.muensterland-tarif.de
Verkehrsgemeinschaft
Ruhr-Lippe (VRL)
7580
Reken
More information at
www.ruhr-lippe-tarif.de
06
Haltern
ten
15
Marl
5080
Olfen
18
Oer-Erkenschwick/Datteln
17
Recklinghausen/
Herten
26
Gelsenkirchen
35
ssen
e/Nord
en
d
55
Velbert
ann/
ath
27
Herne
29
Waltrop
28
CastropRauxel
37
Dortmund
Mitte/West
2400
Bergkamen
38
Dortmund
Ost
36
Bochum
46
Hattingen/
Sprockhövel
66
65
Wuppertal Wuppertal
Ost
West
74
Solingen
2190
Lünen
2150
Schwerte
47
Witten/
Wetter/
Herdecke
VRR tariff only applies to
certain routes and only in
transit.
2390
Kamen
VRR tariff applies to all
routes only in transit.
SchokoTickets are only
valid for schoolchildren on
all routes whose journeys
to and from school cross
the VRR borders, and then
only in transit.
KombiTickets are not valid.
2490
Unna
2480
Holzwickede
58
Hagen
67
Schwelm/
Ennepetal/
Gevelsberg/
Breckerfeld
75
Remscheid
Verkehrsverbund
Rhein-Sieg (VRS)
More information at
www.vrsinfo.de
*
SchokoTickets,
VRR-Semestertickets and
BärenTickets are only valid
on VRR routes.
Price level D, North region
Price level D, South region
Price level E
6
Many ways to travel
RegionalExpress (RE – regional express trains)
The RegionalExpress trains allow you to travel longer
distances between cities quickly and comfortably.
RegionalBahn (RB – regional trains)
RegionalBahn trains usually connect cities with the
surrounding areas and stop at all stations.
S-Bahn (S – suburban trains)
The S-Bahn routes form the backbone of the rail network
in the VRR and serve all stations along the main traffic
corridors.
Stadtbahn (U – underground)
Stadtbahn trains run at high frequencies and travel below
ground or on designated tracks above ground, which makes
them a great way to get around town without being slowed
down by traffic. The scenic Schwebebahn (suspended train)
in Wuppertal, the fully automated SkyTrain at the Düsseldorf
Airport and the H-Bahn in Dortmund are also part of the
Stadtbahn system.
SchnellBus (SB – express bus) SchnellBus lines run
SchnellBus lines run wherever train tracks are not available
and connect central locations as directly as possible.
CityExpress (CE – city express bus)
CityExpress buses give you a way to travel quickly within
cities. They run at high frequencies and only service select
bus stops.
Straßenbahn (tram)
Trams complement Stadtbahn lines.
7
Bus
Buses are an ideal way to get around within cities and
adjacent regions. A closely spaced network of bus stops
makes sure you’ll never have to walk too far. Some regional
bus lines may have special designations such as “Stadtlinie”
(city line) or “Ortsbus” (O – local bus).
NachtExpress (NE – night express) NachtExpress buses
and regional trains help you get around after hours – along
with regular RegionalExpress, Regional-Bahn and S-Bahn
trains. As a rule, NachtExpress vehicles run every 60 minutes
at weekends and before holidays, departing from central
train stations and bus malls and going to the outlying areas
or neighbouring cities; In some cities NachtExpress buses
and trains run every night.
TaxiBus
is a taxi that always follows a set route:
they run on a predetermined timetable just like a regular
bus. TaxiBuses can be used with valid VRR tickets that can
be purchased from the driver. How-ever, a TaxiBus must be
ordered no later than 30 minutes prior to the desired time
of departure. Please contact your local public transport
company for additional information.
AnrufSammelTaxi (AST – collective call taxi)
In most rural and suburban areas, ASTs depart from AST stops
at scheduled times. Customers can select the destination
within a certain service area; ASTs do not follow fixed routes,
so you can have the driver drop you off right at your front
door. ASTs must be ordered by phone at least 30 minutes
prior to departure. A special AST ticket is required. This ticket
only costs slightly more than a VRR ticket.
Please note that AST tickets do not allow you to use any
other VRR services.
8
Special services expand the range on offer
Special services for events, museum visits, shipping lines,
community bus routes, car sharing offers and other flexible
additions to local public transport can be found in almost
all towns and cities of the Verkehrsverbund Rhein-Ruhr.
Please note while you are travelling, our drivers will be
pleased to provide you with assistance.
Timetable books
Most of our timetables are published annually as convenient
books – either in January or in June. They contain all the
timetables and information you need to travel with VRR.
Some timetable books also contain detailed maps to help
you get around.
The following timetable books can be obtained from VRR or
local customer service centres:
K
K
K
K
K
K
K
K
K
K
K
K
K
K
K
K
K
K
K
K
K
K
Verbundfahrplan Schnellverkehr (express train and
S-Bahn timetables for all of VRR)
Bochum/Gelsenkirchen timetable
Bottrop/ Kreis Recklinghausen timetable
Castrop-Rauxel timetable
Dormagen/Grevenbroich/Jüchen/
Rommerskirchen timetable
Dortmund timetable
Duisburg timetable
Düsseldorf/Meerbusch timetable
Ennepe-Ruhr-Kreis timetable
Erkrath/Haan/Hilden timetable
Essen timetable
Hagen/Herdecke timetable
Hattingen/Sprockhövel/Witten timetable
Herne timetable
Kleve timetable
Krefeld timetable
Mettmann/Heiligenhaus/Ratingen timetable
Mönchengladbach/Jüchen/Korschenbroich timetable
Monheim/Langenfeld timetable
Mülheim an der Ruhr timetable
Neuss/Kaarst timetable
Oberhausen timetable
9
K
K
K
K
K
K
K
Remscheid timetable
Solingen timetable
Velbert/Wülfrath timetable
Kreis Viersen timetable
Kreis Wesel – east of the River Rhine – timetable
Kreis Wesel – west of the River Rhine – timetable
Wuppertal timetable
Journey planner: online or on your mobile
In addition to the timetable books, almost all transport
companies offer up-to-date timetable information on their
internet sites.
If you have a specific destination in mind, it is best to use our
Electronic Timetable Information at www.vrr.de. Here you can
quickly and conveniently find your travel information, including the bus and tram stop timetables, departure monitors,
route maps, town and city map sections and information for
people of limited mobility.
The timetable app
With this free app you can also quickly and easily use all
functions of the Electronic Timetable Information while you
are out and about with your Android mobile phone or iPhone.
On the following pages you can find further useful information about our tickets and their services. Information is
of course also available from the customer service centre
of your transport company (see overleaf) or the customer
service hotline 0 180 3/50 40 30 (landline charge €0.09/
minute; mobile phone max. €0.42/minute).
10
Ticket2000
Who can have it
anyone who wants to
Who is allowed to
travel
either the ticket owner (personal ticket, take photo ID
with you) or another person (transferable ticket)
What, where and
when
as many trips as you like in the selected validity area
round-the-clock as well as transport throughout the
day of a bicycle for the ticket owner in the validity area
Monday to Friday after 7 p.m., all day at the weekends, on public holidays as well as on 24 December
and 31 December:
Bonus
K
extended validity area in Region North or South
K take
along one adult and up to 3 children under
the age of 15 in the respective validity area at no
extra charge
Mobility guarantee
all day up to €50.00
Special feature
Ticket2000 9 o’clock ticket for late starters: valid
Monday to Friday from 9 a.m.; all other Ticket2000
features apply.
K
Upgradability
Per person,
journey and
additional use,
one ZusatzTicket
(additional ticket)
in each case
Mondays to Fridays before 7 p.m.: expansion of the
validity area to price level E
or
K Monday to Friday after 7 p.m., all day at the weekends, on public holidays as well as on 24 December
and 31 December: in the case of trips which go
beyond the extended validity area (Region North or
South) to price level E
or
K Bicycle transport for people travelling on the same
ticket
or
K 1st class use
11
Ticket1000
Who can have it
anyone who wants to
Who is allowed to
travel
the ticket owner (personal ticket, carry photo ID
with you)
What, where and
when
as many trips as you like in the selected validity
area round-the-clock
Bonus
Monday to Friday after 7 p.m., all day at the weekends, on public holidays as well as on 24 December
and 31 December:
K
Mobility guarantee
Special feature
Cost reimbursement in the case of delay
K up to €25 between 5 a.m. and 8 p.m.
K up to €50 between 8 p.m. and 5 a.m.
Ticket1000 9 o’clock ticket for late starters: valid
Monday to Friday from 9 a.m.; all other Ticket1000
features apply.
K
Upgradability
t ake along one adult and up to 3 children under
the age of 15 in the respective validity area at no
extra charge
expansion of the validity area to price level E
Per person, journey or
and additional use, K bicycle transport
one ZusatzTicket
(additional ticket)
or
in each case
K 1
st class use
Cheaper by the Dozen: the Annual Subscriptions
All monthly tickets are also available in the inexpensive subscription version. Saving money made easy.
K
F or example, you’ll save 13.70 euros a month by subscribing
to a price level B, Ticket2000.
12
YoungTicketPLUS
Who can have it
apprentices, trainees and students at academies
and institutions of higher education (unless a
semester ticket is used)
Who is allowed to
travel
the ticket owner (personal ticket, carry photo ID
with you)
What, where and
when
as many trips as you like in the selected validity
area round-the-clock as well as transport throughout
the day of a bicycle for the ticket owner in the
validity area
Monday to Friday after 7 p.m., all day at the
weekends, on public holidays as well as on 24
December and 31 December:
Bonus
K
K
Mobility guarantee
Special features
Upgradability
extended validity area in Region North or South
take along one additional person in the respective
validity area
Cost reimbursement in the case of delay
K up to €25 between 5 a.m. and 8 p.m.
K up to €50 between 8 p.m. and 5 a.m.
For those who do not want to buy a monthly
subscription the YoungTicket is available as a monthly
ticket. The YoungTicket does not include any added
benefits or the possibility of transporting a bicycle.
K
Mondays to Fridays before 7 p.m.: expansion of the
validity area to price level E
Per person, journey
and additional use, or
K M onday to Friday after 7 p.m., all day at the
one ZusatzTicket
weekends, on public holidays as well as on 24
(additional ticket) in
December and 31 December: in the case of trips
each case
for the ticket owner and person travelling on the
same ticket which go beyond the extended
validity area (Region North or South)
or
K Bicycle transport for people travelling on the
same ticket
13
SchokoTicket
Who can have it
all male and female pupils under the age of 25
Who is allowed to
travel
the ticket owner (personal ticket, carry photo ID
with you)
What, where and
when
as many trips as you like in the selected validity
area round-the-clock (price level North Region,
or South or price level E). Special rules apply in
the case of passage to the neighbouring transport
associations VRL and VGM.
Mobility guarantee
Cost reimbursement in the case of delay
K up to €25 between 5 a.m. and 8 p.m.
K up to €50 between 8 p.m. and 5 a.m.
Upgradability
K
Extension
of the area of validity to the entire
region covered by the Transport Association
(not necessary for price level E)
Per person, journey
and additional use,
one ZusatzTicket
or
(additional ticket) in K
bicycle transport
each case
SchöneFerienTicket NRW
Extend your mobility in the holidays
to the whole of North Rhine-Westphalia!
For all pupils under the age of 21 there is the SchöneFerien­
Ticket NRW. It is valid in the Easter, summer, autumn and
Christmas holidays for all buses and rail travel, as well as all
regional trains throughout North Rhine-Westphalia.
SchöneFerienTicket NRW (all prices in euros)
Christmas holidays 2012/2013
25.50
Easter holidays/autumn holidays 2013
Christmas holidays 2013/2014
27.00
summer holidays 2013
56.50
14
BärenTicket
Who can have it
everyone aged 60 and over
Who is allowed to
travel
the ticket owner (personal ticket, carry photo ID with
you)
What, where and
when
as many trips as you like in the selected validity area
round-the-clock (price level D Region North or South*
or price level E) and transport throughout the day of a
bicycle for the ticket owner in the validity area
Bonus
Monday to Friday after 7 p.m., all day at the weekends,
on public holidays as well as on 24 December and 31
December:
K
t ake along one adult and up to 3 children under the
age of 15 in the respective validity area at no extra
charge
Mobility guarantee
all day up to €50.00
Special feature
Upgradability
1st class use included - this also applies to people
travelling on the same ticket
K
expansion
of the validity area for the ticket owner and
people travelling on the same ticket to price level E
Per person,
or
journey and
K Bicycle transport for people travelling on the same
additional use,
ticket
one ZusatzTicket
(additional ticket) or
K one
in each case
trip with the Spielbank-Express in Dortmund
* The BärenTicket with the price level D Region South is also valid in the VGM tariff zones
Raesfeld, Borken, Heiden and Reken.
15
Tickets For Occasional Travellers
EinzelTicket (single fare ticket)
K Valid from point of purchase to desired destination within
the ticket validity area
K Transfers included (not valid for round and return trips)
K Also available for short trips
4erTicket (4 Trip Ticket)
K Up to 14% cheaper than the EinzelTicket
K Good for four single fares including required transfers within the ticket validity area (not valid for round or return trips)
Maximum validity time
Price levels
Period of validity
after stamping
Short
trip
A
B
C
D
E
up to
30
min.
up to
90
min.
up to
2
hours
up to
3
hours
up to
4
hours
up to
5
hours
TagesTicket (day ticket)
The TagesTicket is valid for all trips for one person on one
day. Validity runs from time of stamping until late that night.*
* until 3 a.m. the following day
Advantages:
K Stamp once, travel all day
K Save money by the third trip
K Travel back and forth as often as you wish: convenient and
flexible within the ticket validity area of your choice
GruppenTicket (group ticket)
With the GruppenTicket, families or groups containing up to
5 individuals can travel the whole day long* by bus and rail.
* until 3 a.m. the following day
Advantages:
K Stamp once for the entire group
K Travel back and forth in the ticket validity area as often
as you wish
K Save money after the 3rd person (price level A) or after the
2nd person (price levels B, C, D, E)
16
ZusatzTicket (additional ticket)
For certain routes or services within the VRR a ZusatzTicket is
required, which can only be used together with another valid VRR
ticket. From 01 January, 2013 there will be only one ZusatzTicket.
General rule: Per person, journey and additional use you require
one ZusatzTicket in each case.
ZusatzTicket (all prices are stated in euros)
Ticket
ZusatzTicket
3.00
4er ZusatzTicket
10.80
Sold by
Drivers, customer service centres, sales offices,
mobile phone ticket, internet, ticket machines
K
Upgradability
expansion
of the validity area for individual trips in
the case of season tickets to price level E
(per person and trip)
or
K extension of season tickets for individual trips to
the validity area Unterer Niederrhein (lower Lower
Rhine) tariff zone (7-Day Ticket, Apprentice Monthly
Ticket, Apprentice Subscription)
or
K Monday to Friday after 7 p.m., all day at the
weekends and on public holidays as well as on 24
December and 31 December: in the case of trips
which go beyond the extended validity area (Region
North or Region South) (Ticket2000 and
YoungTicketPLUS) up to price level E
or
K for people travelling on the same ticket in extended
validity areas
or
K for bicycle transport, unless already included in the
ticket use
or
K 1st class use (excepted from 1st class use:
SchokoTicket, YoungTicket and YoungTicketPLUS)
or
K
one trip with the Spielbank-Express in Dortmund
17
The Mobility Guarantee
The mobility guarantee applies to all tickets of the VRR network tariff and the NRW tariff. This means that in the case of
delay Ticket2000 and BärenTicket customers receive a refund for their IC/EC or ICE and taxi costs all day up to €50,
and the users of all other tickets up to €25 between 5 a.m.
and 8 p.m. and €50 between 8 p.m. and 5 a.m.
The mobility guarantee applies if the means of transport selected by you leaves the stop more than 20 minutes later
than stated in the timetable, and there is no other obvious
bus or rail alternative to your destination. The transport
company requires an application for a refund from you
within 14 days of the date on which your means of transport was delayed.
The application can be obtained from the customer service
centre or at www.vrr.de. The refund does not apply to delays
resulting from strikes, bad weather, forces of nature and
bomb threats.
Tip:Other people included on your ticket are also entitled
to the Mobility Guarantee.
18
Where can you get your tickets?
You can purchase tickets at any customer service centre,
public transport company ticket counters, private sales
agencies and ticket machines throughout the VRR area or
via Internet. EinzelTickets (single fare tickets), TagesTickets
(day tickets) and ZusatzTickets (additional tickets) may also
be purchased from drivers.
Please remember to stamp your ticket before beginning
your trip. You will find stamping machines in all buses and
trams as well as on platforms and stairs leading up to
platforms.
Please note: Tickets obtained from drivers and some ticket
machines are stamped at the time of purchase.
Journeys beyond the network
You can stamp your previously purchased EinzelTickets,
4erTickets, TagesTickets or GruppenTickets for any required
price level of the neighbouring network when you start
your journey in your own network.
Example:
For a journey to Cologne, customers
with a Ticket2000 with price category
A, for tariff zone 36 (Bochum), can
travel as far as Langenfeld at the
weekend. From there, they need to be
in possession of an EinzelTicket of the
Verkehrsverbund Rhein-Sieg (VRS)
for price level 3. This VRS ticket can
already be stamped in Bochum.
19
Tickets for all of North Rhine-Westphalia (NRW)
SchönerTagTicket NRW for 5 people
K Entitles up to 5 people of any age or one or two parents or
grandparents to travel with any number of their own children
or grandchildren under the age of 15
K
alid Mondays through Fridays between 9 a.m. and 3 a.m.
V
the following day as well as all day Saturdays, Sundays and
official holidays
K
F or travel in second class in regional trains as well as all
buses and trams in North Rhine-Westphalia
SchönerTagTicket NRW Single
K Valid for one person throughout North Rhine-Westphalia
K
alid Mondays through Fridays between 9 a.m. and 3 a.m.
V
the following day as well as all day Saturdays, Sundays and
official holidays
K
F or travel in second class in regional trains as well as all
buses and trams in all of North Rhine-Westphalia
SchöneFahrtTicket NRW
K Valid for one person throughout North Rhine-Westphalia
K
Valid for two hours after stamping
K
F or travel in second class in regional trains as well as all
buses and trams in all of North Rhine-Westphalia
K
Children from 6 to under 15 years of age travel for half price
Schönes-Wochenende-Ticket (Weekend Ticket)
K Valid for all regional trains throughout the entire country
and all buses and trams in the entire VRR area
K
alid Saturdays or Sundays from midnight until 3 a.m. the
V
following day for 5 persons or parents/grandparents (maximum of 2 adults) with an unlimited number of own children/
grandchildren under 15 years of age
K For travel in the second class
Please note: SchönerTagTicket NRW and SchöneFahrtTicket NRW are available
throughout North Rhine-Westphalia at all DB (Deutsche Bahn) ticket counters,
ticket vending machines and locally at all transport company customer service
centres as well as in some cases from your bus driver.
20
We’ll keep you entertained
Buses, trains and trams are the ideal way to get to museums
or sporting events without having to waste time looking for
a parking space. This is why VRR offers a special service for
public transport customers: We issue FreizeitLust, an event
calendar with great tours and destinations in the VRR area.
The printed issue is complemented by our email newsletter
FreizeitLust online which offers current recreational information and can be ordered online. In addition, you can find
recreational ideas at the VRR event calendar at www.vrr.de.
A subscription that pays off
Customers with a subscription are rewarded by the network with the AboLust
for their loyalty to bus and rail. Twice a
year they receive the AboLust booklet by
mail – and with it a wide range of extras
and special offers for various leisure destinations. In line with the wide variety of
subscription tickets available, there is
also the AboLust with various offers for
different age groups.
KombiTicket
When you visit trade shows,
concerts, sporting events, amusement parks or similar venues,
check to see if your admission ticket has the KombiTicket logo.
If you see it, you’ll save money: KombiTickets include the VRR
fare to the venue and back. KombiTickets are available at ticket
sales offices, from the venue’s organiser and all sales counters
with the KombiTicket logo.
21
Online ticket advice
Do you often travel by bus and rail and are looking for the
right ticket for your journeys? How much does a Ticket-2000
cost? And the BärenTicket? These questions can be answered
by the ticket adviser on the Internet at www.vrr.de in the
section "Tickets and Tariffs". There, all you have to do is enter
your starting point and destination and you will receive a
recommendation for the most suitable ticket.
A Chip Card To Keep You Mobile
Subscription tickets are issued as a chip card with the
following advantages:
K Convenient – no need to purchase a stamp every month.
K
E asy ticket alterations – have your price level, tariff zone
or ticket type changed right in your customer service
centre.
K
Quick replacement of lost or stolen cards for a nominal fee.
Assuring Quality For Satisfied Customers
The metropolradruhr
If you ride a bicycle from time to time, Germany's largest
public bicycle hire system is a good alternative for you. The
metropolradruhr supplements bus and rail, as well as Bike+
Ride, and offers you the opportunity to cover the last kilometre from the stop to the office or cultural event by bike.
Further information can be obtained on:
www.metrolpolradruhr.de
22
Competition for Better Services
In recent years, competition has begun to play an important
role in regional train traffic : VRR bids out train routes in a
European competition process and selects the competitor
with the most attractive offer. Quality is an important factor
in the competitor selection process – to the benefit of our
customers. All contracts awarded to rail companies contain
quality standards. Rail companies that do not meet these
standards have to pay penalties. In order to guarantee
compliance with these standards, the VRR has developed a
modern quality control system which carries out objective
measurements of the service quality, including the opinion
of customers by means of regular satisfaction surveys. This
system is part of our contract with the railroad companies
and ensures that the Deutsche Bahn and the various private
companies such as Regiobahn, Abellio, NordWestBahn and
Keolis Deutschland have a vested interest in providing topnotch service to you.
Customers help ensure quality
Our own customers play an active role in ensuring that our
quality standards are met. They help us and our transport
companies improve our services. In recent years, over 300
volunteer LinienScouts (line scouts) have been keeping us
informed about punctuality, safety, service and comfort.
By giving us the customers’ point of view, LinienScouts
supply important indications about where our services can
be improved. This means that volunteers play a vital role in
making our quality control offensive successful.
“Station Chaperones"
Well-kept train stations don’t just make a trip more enjoyable, they also make the surrounding area more attractive.
That’s why volunteer “Bahnhofspaten” (station chaperones)
keep a watchful eye over “their” station. They take responsibility and keep their station attractive by reporting any
damage to the responsible rail company. In this way dirt or
damage can be quickly removed. Around 70 stations in the
VRR are looked after by “station chaperones”.
Customer Advice
On the Internet pages of the VRR customer advice service at
www.vrr.de you will find important information and the latest
tips for your journey by bus and rail. We offer you answers
to frequently asked questions, give you tips for your ticket
23
purchase or assistance with the use of the electronic timetable information – and much, much more.
Travel safely
The Zentralstelle für Regionales Sicherheitsmanagement
und Prävention (ZeRP) (central office for security and prevention) is a cooperation association set up on 19 October
1998 by the Ministry of the Interior for the State of North
Rhine-Westphalia in the pilot area of Bochum, Gelsenkirchen
and Dortmund.
The cooperation association, which has its headquarters at
the Verkehrsverbund Rhein-Ruhr in Gelsenkirchen, now has
30 partners.
An important part of the cooperation association is the
regular exchange of local and regional information and
experience concerning safety-related events. In a central
database all of the information and occurrences relating to
graffiti/vandalism and nuisance are stored.
On this basis the partners can draw up situation reports
and thereby identify problems at an early stage. Similarly,
the database represents the foundation for compiling prevention strategies and deployment concepts by the local
law enforcement partners.
24
Our prices at a glance
Season Tickets
(all prices are stated in euros per month)
Price levels
Ticket
A1
A2
B
C
D
E
Ticket1000
62.45
64.95
96.00
126.10
152.40
227.00
Ticket1000 subs.
54.13
56.29
83.20
109.29
132.09
196.74
Ticket1000 9
o'clock ticket
45.85
47.65
70.30
92.00
112.40
165.00
Ticket1000 9
o'clock ticket
subs.
39.74
41.30
60.93
79.74
97.42
143.01
Ticket2000
68.90
71.50
102.80
131.70
160.10
238.00
Ticket2000 subs.
59.72
61.97
89.10
114.14
138.76
206.27
Ticket2000 9
o'clock ticket
50.75
52.50
77.35
98.00
119.60
175.00
Ticket2000 9
o'clock ticket
subs.
43.99
45.50
67.04
84.94
103.66
151.67
-
-
-
-
71.70
94.80
BärenTicket
ZusatzTickets/Tokens (all prices are stated in euros)
ZusatzTicket
3.00
4er ZusatzTicket
10.80
1st class tickets (all prices are stated in euros)
1. class single journey (ZusatzTicket)
3.00
1st class monthly ticket
50.10
1st class monthly subscription ticket (per month)
43.42
25
Cash tickets
(all prices are stated in euros)
Price levels
Ticket
Short
trip
A
B
C
D
E
EinzelTicket
Adult
1.50
2.50
5.10
10.50
12.50
15.70
43.40
55.80
EinzelTicket
Child
4erTicket
Adult
1.50
5.50
9.00
18.10
4erTicket
Child
36.90
5.50
TagesTicket
(day ticket)
-
5.90
11.70
24.20
27.40
27.40
GruppenTicket
(group ticket)
-
13.00
19.40
32.00
38.00
38.00
Ticket offers in the lower Lower Rhine tariff zone
7-day ticket
-
19.90
35.50
-
-
-
Bargain ticket
-
2.60
-
-
-
-
Children in the VRR
Children aged six and up require tickets at child rates. From
the age of 15 the adult rates apply. Children under the age of
six travel free of charge if accompanied. There is no charge
for prams in the VRR.
Accompaniment
Children may only travel alone by bus or rail from the age
of six and up. Children under the age of six must always be
accompanied: either by an adult or by another child who is
older than six. The only exception: children who are not yet
six years old but who already go to school may use local
public transport without accompaniment.
26
Pupil and Apprentice Tariffs (all prices are stated in euros per month)
Price levels
Ticket
A1
A2
B
C
D
E
YoungTicket
purchased
separately
48.10
48.60
72.45
93.25
101.15
145.55
YoungTicketPLUS
subscription
42.28
42.69
61.86
78.35
84.95
126.13
SchokoTicket
-
-
-
-
30.95
46.95
Own share
1st child
-
-
-
-
12.00
28.00
Own share
2nd child
-
-
-
-
6.00
22.00
Own share
3rd child
-
-
-
-
-
16.00
Tickets available for apprentices in the lower Lower Rhine tariff zone*
Monthly ticket
49.40
-
75.70
98.85
119.25
-
AzubiAbo
(per month)
42.67
-
65.31
85.09
96.80
-
* If the starting point and destination of the route being travelled on are both in the lower Lower
Rhine tariff zone a monthly ticket for apprentices or an AzubiAbo is required. For all other
routes within the VRR (including from the lower Lower Rhine tariff zone to other VRR tariff
areas) the YoungTicket or YoungTicketPLUS is available.
SchöneFerienTicket NRW (all prices in euros)
Christmas holidays 2012/2013
25.50
Easter holidays/autumn holidays 2013
27.00
summer holidays 2013
56.50
27
Tickets for all of NRW** (all prices listed in euros)
SchönerTagTicket NRW for 5 people
39.50*
SchönerTagTicket NRW single
28.50*
SchöneFahrtTicket NRW (adult)
17.60
SchöneFahrtTicket NRW (child)
8.80
Schönes-Wochenende-Ticket (Weekend Ticket)
FahrradTagesTicket NRW
42.00*
4.50
*
Not including service charge of 2.00 euros per ticket for purchase at DB (Deutsche
Bahn) ticket counters
**These will probably be valid until 31 December 2013.
First Class and IC/EC surcharges
You would like to reach your destination faster or more comfortably? You can purchase the appropriate upgrades at the
DB ticket counters.
1st class tickets (all prices are stated in euros)
1st class single journey (ZusatzTicket)
3.00
1st class monthly ticket
50.10
1st class monthly subscription ticket (per month)
43.42
IC/EC monthly surcharge* (all prices are stated in euros)
IC/EC surcharge
64.80*
IC/EC monthly surcharge as a subscription
(per month)
55.00*
* These will probably be valid until 31 December 2013.
As of: January 2013
Information provided without
engagement
Any questions?
Our customer service representatives
will be happy to help you:
Customer service hotline 0 180 3/50 40 30
(0.09 euros/minute when calling via a German land line;
mobile phone max. 0.42 euros/minute)
Online timetable information
www.vrr.de
Mobile timetable information
VRR app
Verkehrsverbund Rhein-Ruhr
Augustastraße 1
45879 Gelsenkirchen
Your Verkehrsverbund Rhein-Ruhr
wishes you a pleasant journey!