VACANCY

VACANCY
The positive growth at MTC, Namibia’s leading telecommunication
company, now warrants an appointments in the following vacancies:
TEAM LEADER: CALL CENTRE
(2X Windhoek)
The incumbent will report to the Supervisor: Call Centre
Job Competencies:
• Must have excellent oral, written, and interpersonal communication
skills.
• Must be detail-orientated.
• Must possess exceptional listening and analytical skills.
• Should have superb knowledge of the customer care process
and techniques.
• Must demonstrate ability to manage and build a customer-centric team.
• Should have good leadership qualities.
• Should be able to identify any skill gaps and ensure all staff is going
through training programmes.
• Should be able to work in a team and should be able to motivate
team members.
• Must ensure regular and constant updates on products and
service knowledge.
• Must control and manage productivity on the floor.
Personal Competencies:
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Grade 12 with 25 points (compulsory with no exceptions).
+/- 3 – 5 years previous experience in call centres or customer care.
+/- 2 years conflict management experience.
Must be a friendly, patient team player with a helpful disposition.
Must be accurate and should be able to function in a stressful
environment.
• Fully computer literate with a valid driver’s license.
• Should be a Namibian citizen or permanent resident.
CLOSING DATE: 15 October 2014
For hand delivered or posted applications: a comprehensive CV supported by
a motivation (cover) letter and qualifications should be addressed as follows:
Application: (Please state clearly which position you are applying for)
Att: Human Resource Practitioner, Garrett Diniz De Moura,
P O Box 23051, Windhoek, or C/o Mose Tjitendero & Hamutenya
Wanahepo Ndadi Street, Olympia, Windhoek
For electronic applications, please E-mail: [email protected],
No fax applications will be accepted.
NB: Only short listed candidates will be contacted and NO CV’s or
documents will be returned.
Previously disadvantaged people are encouraged to apply.
MTC is an equal opportunities employer and offers a competitive
remuneration package to the successful candidate.
www.mtc.com.na