APPLICATION SUPPORT ANALYST- Powerschool (Existing position)
Transcription
APPLICATION SUPPORT ANALYST- Powerschool (Existing position)
Edmonton Catholic Schools is now accepting applications for the position of APPLICATION SUPPORT ANALYST- Powerschool (Existing position) Edmonton Catholic Schools is a large urban school district whose mission is to provide a Catholic education that inspires students to learn and that prepares them to live fully and to serve God in one another. The District is comprised of over 39,000 students and 3,500 employees in 89 schools and other sites. Under general direction, and based on a high level analyst skill set, the job participates in the planning and providing direct support to the development/reengineering, implementation and ongoing maintenance of a wide range of administrative support applications such as eLuminate, Student Records, Transportation, Racers, PASI and Edulink data reporting. The job is one of six, providing day-to day application support including problem resolution to assigned administrative business applications. This is a 12 month, Out of Scope, Level 6, full-time position with a salary range of $72,333.00 - $90,430.00 to commence as soon as possible. For additional information on this job opportunity, please contact Debbie Hawrelak, Manager, Information Technology at [email protected] Please email a letter of interest and resume by 4:00 p.m., Friday, November 21, 2014 to: Corinne King, Manager, Staffing Human Resource Services [email protected] Prior to employment, successful candidates will be required to submit Police Information Check and Intervention Record Check documents. We thank all candidates for their interest. Only applicants considered for the position will be contacted. Primary Duties and Responsibilities: Provide direct support for PowerSchool, Acorn, School Connect (SynreVoice) and all associated student records software as required; Working knowledge of DDA and DDE; Working knowledge of PASI functionality; Experience with import/export functions; Plan for and implement all versions, security, and upgrades as required; Responsible for ensuring the integrity of current PowerSchool and Acorn data in the event files have to be recovered from established backups; Develop and facilitate training for all stakeholders Create and maintain PowerSchool admin, teacher, parent and student accounts on the educational side as well as any application software running on the server; Collaborate with educational and administrative staff on using and developing procedures incorporating computer-aided instruction to ensure optimal efficiency of both users & technology. Qualifications: Working knowledge of PowerSchool and related applications; Minimum of three years PowerSchool experience preferred; Experience dealing with end users and vendors; Experience with SQL/Oracle an asset; Proficient in server and workstation operating systems; Strong communications, interpersonal and analytical skills to provide in-service to district personnel; Ability to work independently as well as within a team environment; Knowledgeable in PowerSchool, Acorn, Windows 2008-12 server and Windows 7, XP, operating systems and Microsoft Office products; Knowledge of database administration is an asset. A complete job description is shown below. Out of Scope Job Description JOB IDENTIFICATION: Incumbent: Working Title: Application Support Analyst Current Classification Level: 06 Requested Classification Level: Supervisor’s Name: Supervisor’s Working Title: Manager Department: Information and Infrastructure Technology Services Program: Information Technology Services Location: Catholic Education Centre PRIMARY FOCUS/OVERALL ACCOUNTABILITY: Provide a brief summary of the job, covering the main responsibilities, the framework within which the job has to operate and the main contribution to the organization. Under general direction, and based on a high level analyst skill set, the job participates in the planning for and then provides direct support to the development/re-engineering, implementation and ongoing maintenance of a wide range of administrative support applications associated with student records. The job is part of a team providing day-to day application support including problem resolution to assigned administrative business applications. JOB RESPONSIBILITIES: Identify the most important end results expected of the job (accountabilities) and how they are achieved. Most jobs are responsible for the delivery of seven to ten key end results. 1. Participate in planning, development/reengineering, implementation and ongoing support of a wide range of administrative business applications 2. Research and make recommendations on the development/implementation of new methodologies/technologies to ensure effective, efficient development and support of department applications 3. Ensure the integrit of current student record data in the event files have to be recovered for established back-upsProvide functional leadership in area of expertise by leading projects and/or cross-discipline teams 4. Work closely with developers to identify requirements relating to data extraction from other desperate systems such as student records etc. 5. Program and customize student records to meet the Alberta Education requirements for reporting data elements. 6. Collaborate with users and department staff to develop system requirements and specifications, ensuring that applications meet business case requirements and adhere to department policies, procedures and standards. 7. Work closely with systems personnel on disaster recovery strategies, back-up /restore processes, capacity planning and security requirements. 8. Consult with stakeholders to identify business problems and communicate ways of streamlining process 9. Provide high level maintenance and support to at least one of the major mission critical administrative business applications (i.e. ELuminate and Pearson Student Records) including defining and resolving day-to- day application processing problems. 10. Plan, develop and provide administrative support to databases/datasets specific to the applications assigned 11. Provide advanced support for site administrators, including training and troubleshooting 12. Provide high level technical and data integration support to specific defined applications (PowerSchool and its associated software) as part of the unit’s ongoing commitment to establish applications. 13. Perform high-end application systems testing on assigned systems prior to deployment ensuring user receives a working product that meets project objectives 14. Provide day- to- day application support to department planned processes for integrating all databases/datasets, helping to ensure effective data capture and accessibility to all users 15. Provide either direct or back-up operating system administration support to the UNIX HP-UX environment as required 16. Act as a technical application back-up to team members ensuring continuity of service provided to users 17. Coach, counsel and assist new and junior members of the development/support team in the achievement of departmental goals. Updated November 2014 1 Out of Scope Job Description JOB RESPONSIBILITIES: Identify the most important end results expected of the job (accountabilities) and how they are achieved. Most jobs are responsible for the delivery of seven to ten key end results. 18. Develop and maintain knowledge in district business applications to provide support 19. Develop content management strategies and district branding 20. Maintain technical knowledge through a range of professional development activities PROBLEM SOLVING: Describe difficult or challenging situations the position is typically expected to solve; the degree of originality of the solutions; assistance available; and any problems or decisions that must be referred to a supervisor for resolution or approval Problems are related to varied applications such as eLuminate, Student Records, Transportation, PASI and Edulink data reporting. The job resolves problems with assigned signed administrative business applications. This position is also primarily responsible for researching solutions and making recommendations on technologies to improve existing business processes or challenges. This position has the authority to make decisions directly related to ongoing day-to-day operational issues and maintenance of the applications The job requires specialized knowledge of business applications and a level of expertise in the respective business application. As a result most decisions are made independently and often within tight timelines. The job participates in strategic planning both within the department and with district staff. ORGANIZATIONAL DATA: Identify any measurable areas upon which the job has either direct or indirect impact. Measures that may be included are: number of staff supervised, annual operating budget, number and size of projects, clients served or any other significant values. Include examples that indicate the “size” of the job. Attach a complete Organization Chart that includes supervisor, peers, direct reports and staff. This position participates in planning, programming/re-engineering, implementation and provides ongoing maintenance for a wide range of Administrative Business Applications. These applications cover the spectrum of eLuminate, Student Records, Transportation, PASI and Edulink data reporting. These mission critical applications provide direct administrative support to 34,000 students, 3,000 staff and also the gathering integrity checking and movement of data to the Alberta Education justifying over $100 million in funding the department receives. Applications such as Edulink support hundreds of users around the province who require the capability to communicate data to Alberta Education. CONTACTS: Identify internal and/or external contacts such as co-workers, clients, stakeholders and partners. Indicate the nature and purpose of contact (i.e. to deliver information, present data, negotiate contracts, etc.) and frequency (daily, weekly, monthly etc.). Contact Nature and Purpose Frequency Principals and managers District staff Network contract service providers Vendors, Contractors and consultants Updated November 2014 To provide leadership, expertise and facilitate consultation to address business needs and enhancements To provide information and resolve problems To user identify needs and solutions To provide training and guidance To communicate project plans, division standards and policies To oversee work and approve final results. To evaluate software and hardware solutions on behalf of the district to meet specific needs or solutions. To contribute to technical support issues, upgrades, bug fixes etc. Weekly Daily As needed As needed 2 Out of Scope Job Description Students, parents and stakeholders Alberta Education and other school jurisdictions Technology providers (Pearson, Cayenta) Alberta PowerSchool user group. To identify needs and solutions that may be delivered through the districts portal initiative. To provide and exchange information To work on collaborative or cross-jurisdiction initiatives To provide technical support to the data transfer processes established between stakeholders in this area. To provide technical application support in executing development/reengineering plans or instituting processes to resolve defined problems. To share technical knowledge, best practices and resolve problems As needed As needed As needed As needed Job Qualifications: Include a list of the most important knowledge factors, including knowledge about practical procedures, specialized techniques etc. Outline specific training that is needed to do the work and any occupational certification/registration required for the job. Include a list of competencies (skills and abilities) critical in performing the job. Knowledge Competencies • Degree or diploma in Computing Science, or Computer • Highly motivated and self directed Technology, plus four years in development and support • Ability to work in collaboration with others positions designing, implementing and supporting major • Ability to remain calm and focused in very stressful business applications. situations • Microsoft Certified Developer or equivalent industry • Strong time management skills and the ability to certification. manage competing priorities • Strong working knowledge of: Microsoft Visual Basic, Active • Excellent verbal and written communication skills and Server, Internet Information Server ODBC and SQL Server. the ability to effectively communicate technical Database environments, current System Analysis, Design information to non-technical individuals Methodologies, Windows NT Enterprise Server, Windows NT • Strong problem solving, analytical and conceptual Server. Windows NT Workstation operating system skills; ability to create original concepts/theories environments, internal data structures including both SQL • Customer service focused attitude and the ability to and Oracle database administration experiences, computer conduct needs assessment of non-technical users network structures and supporting policies • Ability to influence decision-making and to • Training specific to the application supported such as people recommend alternative solutions or courses of action Tools I & II, and SQL/SQR. Technical internals training for • Excellent interpersonal skills Cayenta and Pearson Student Records products. • Ability to present complex technical concepts in a • Knowledge of WAN, LAN and internet technologies. simple understandable format • Working knowledge of UNIX HP-UX operating system • Ability to provide guidance and mentoring to technical administration. staff • Knowledge of the educational environment and its unique • Ability to travel to sites within the district technical requirements. • Application specific business process knowledge of project management techniques; FOIP Legislation; e-records management; and system security standards Updated November 2014 3 Out of Scope Job Description Organizational Chart - Information Technology Services Assistant Superintendent Assistant Superintendent Director Information & Infrastructure Office/Project Technology Office/Project Manager Manager Administrative Assistant Manager, Information Technology Services Administrative Assistant Director Information & Infrastructure Technology Manager, Information SharePoint Technology Developer Services Application Analyst 3 ( 4 jobs) Application Support Project Coordinator Analyst Application Analyst 3 ( 2 jobs) ( 4 jobs) Application Development Specialist 2 SharePoint Developer Application Data Coordinator Application Support Analyst (2 jobs) Project Coordinator Application Analyst 1 Application Development Specialist 2 Application Data Coordinator Application Analyst Signatures The signatures below indicate that the incumbent, supervisor and principal/director have read, discussed, and agreed that the information accurately reflects the work assigned. Incumbent Name Signature Date Name Signature Date Name Signature Date Supervisor Manager Updated November 2014 4 Out of Scope Job Description This information is being collected under the authority of Board Governance Policy EL# 5 relating to Freedom of Information and Protection of Privacy (FOIP) Act and will be used to allocate positions within a classification plan and to manage the Edmonton Catholic School District’s human resources program. If you have any questions about the collection of this information, contact the Assistant Superintendent, Human Resource Services at 780 441-6061. Form Revised November 2007 Updated November 2014 5