Workshop on

All India Management Association
Presents
Workshop on
INTERPERSONAL COMMUNICATION
SKILLS
GIVE YOUR CAREER A KICK START WITH INTER
PERSONAL COMMUNICATION SKILLS
27 March 2015, AIMA
INTRODUCTION
One of the significant challenges we face on a day-to-day basis is working with others, often from
different cultures and with different personalities. The skill of inter personal communication is what
makes one an edge to one’s professional expertise.
Interpersonal communication is truly an art, but is based on certain scientific principles as well. The
science of clear communication, active listening, persuasion and collaboration is easy to teach as
concepts and constructs but hard to learn without active practise. Effective communication is
situational. The "right" thing to say or do in one situation may backfire in another. What works with one
person doesn't work with another as people are different-with different personalities and socio-cultural
backgrounds.
For inter personal effectiveness you need to master both the science and the art of interpersonal
communication, applying the principles of emotional intelligence situationally .
WORKSHOP CONTENTS
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Communication process-both content and psychological
The Constructs behind Productive and Unproductive; Recallable, Impactful and Tactful
communication
The etiquettes behind Verbal and Nonverbal communication
Listening and Questioning Skills
Emotional Intelligence-Social Awareness and Self-Management
Interpersonal Effectiveness with the help of Johari Window and transactional Analysis
The art of Networking and Influencing
Conflict Resolution Skills
WORKSHOP LEARNING
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Recognize the Importance of Attitude while communicating
Become conscious of body language and be aware of the impact and outcome of every
communication: both verbal and non-verbal.
Increase Credibility through Your Words and Actions and thereby become more assertive
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Recognize how you come across to others; speak honestly and confidently
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Give and receive criticism constructively
Master your emotions and develop proactive responsiveness with a better understanding of the
psychological processes involved in inter personal communication
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Cultivate ‘Personal Power’ of Inter-ACTion by building rapport and strengthening your
Relationships for inter personal effectiveness
Become better equipped at negotiating and conflict management
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Gain dexterity and grace in dealing with new or trying situations
WORKSHOP FACILITATOR
Dr Brinda Balakrishnan is a Corporate Trainer and OD consultant with over 16 years’ experience of
training both in the private and public sector. Having voluntarily retired after 17 years of service in SAIL,
she has been actively engaged in helping organizations in people skill enhancement and creating HR
systems for high performance teams and talent management. Training workshops and facilitation done
by her are based the expertise gained in using the competency framework in her empirical research. She
has worked with international development organizations and is empanelled as a trainer for some
developmental projects in India.
METHODOLOGY
Each participant would start with a self-assessment prior to the workshop that identifies her/his
communication style. Through the various activities, games and role plays during the workshop, the
participants get to know themselves, how they act (or react) in various situations, and the areas where
they are effective or ineffective as communicators. The gaps or the skill enhancement areas are
addressed by relating these with the scientifically researched concepts of interpersonal communication.
The art of inter personal communication is developed by coaching them to become more effective as
communication artists.
The interpersonal communication workshop would be fun, entertaining, practical, challenging and highly
effective in bringing about a change in behaviour. A lot of personal stories would be shared and used as
illustrations of the principles of interpersonal effectiveness. The practical use of the Johari Window and
Transactional Analysis would be key take away from this workshop.
FOR WHOM
Professionals at all levels who want to build confidence, credibility, and interpersonal communication
skills to create powerful and productive relationships.
PARTICIPATION FEES
Participation size
Fee (per participant)
Total Inclusive of Tax (INR)
Single participation
7500
8427
2 to 4 participations
6375
7163
5 or more participations
5625
6320
FOR FURTHER CONTACT, PLEASE CONTACT
Nidhi Sharma
Manager
Centre For Skill Development & Training
Ail India Management Association
14, Management House
Lodhi Road
New Delhi
Tel: 9810536427
Email: [email protected]
Web: www.aima.in