Operations Assistant Job Description



Operations Assistant Job Description
Foundation for Women’s Health
Research & Development
Job Description
Job Title:
UK Programme Manager
Reports to:
Head of UK Programmes and Operations
Responsible for
UK Community and Youth programme team
£29,528, P01, NJC Scale 35
35 hours
2 years subject to continuous funding
To lead the strategic development of FORWARD’s UK Community and Youth
Programmes, providing critical analysis, management support and delivery of
programmes and projects in line with organisational strategic goals and
objectives. You will ensure robust monitoring and evaluation of programmes,
budgeting, financial management, financial control and reporting to funders.
You will oversee the development of new areas of work including partnership
engagement and resource development. You will contribute to the overall
development of the organization as a member of the Senior Management
Team of FORWARD.
Key responsibilities
Strategic and programme development and technical support
Lead on the UK strategic and programme development in line with
FORWARD’s strategic plan in consultation with the Head of
Programmes & Operations and team members. Contribute to
FORWARDS wider organizational policy and strategy development.
Lead on project development and resource mobilization in partnership
with the Executive Director and Head of UK Programme & Operations.
Develop annual programme plan for the UK programme in line with
FORWARD Strategic Framework and support of team members.
Provide technical direction and support to the team and project
partners and facilitate technical support training and development.
Represent the organization in relevant external meeting and contribute
to developing relationships with external partners, media, statutory
agencies, African women and refugee community based organisations
to influence and shape the programme agenda.
Oversee research and evidence development to inform programme
and policy development in collaboration with partner organisations and
the policy team.
People management & internal relationships development
Lead and inspire the team in the development and delivery of services
and programmes; work plans; targets; and monitor progress of staff
through regular supervision and annual appraisals.
Actively participate in FORWARD’s Senior Management Team meetings,
and the organisation as a whole. Participate in wider organisational
discussions and decision-making - including representing the interests
and welfare of the UK Programme Team.
Line manage programme coordinators and maintain regular
communication with team members
Work closely with other FORWARD Programme staff in particular the
Policy and Communications team to identify new and emerging issues
of relevance to FORWARD’s work and contribute to annual reports and
other communication and fundraising activities.
Monitoring and evaluation of services, projects and programmes
Monitor progress of the UK community programme towards achieving
its targets and outputs and provide quarterly reports to the Head of UK
Programme on variance from the plan and propose remedial actions.
Lead the development of contracts with partners and manage logistics
around disbursement of funds to partners, project inception activities
and reporting with support from team coordinators.
Manage the UK Programme budget and project budget by tracking
expenditure, implementation of target activities, human resources
management, financial and narrative reporting to funders in line with
funding guidelines and ensure that all donor contracts are complied
with, including narrative and financial reports.
To review and monitor the programme’s progress and achievement of
targets and objectives against yearly plans
To monitor demand for services using robust monitoring systems
To evaluate impact of the UK programmes and activities using a robust
outcomes-focused approach facilitate organisational learning and
sharing of programme lessons.
General Duties
Strive to meet and exceed quality standards in relation to every aspect
of the work to ensure that FORWARD maintains its distinctive positive
Promote the aims and objectives of the organisation.
Develop and maintain effective working relationships with relevant
Take all possible steps to ensure the safety and confidentiality of
service users, staff and stakeholders.
Attend and make best use of support and supervision sessions and
Carry out duties appropriate to the role that are necessary for the
effective functioning of the organisation.
Work evenings and weekends.
Be self-servicing and work flexibly as a member of the team.
Carry out duties appropriate for the role that are necessary for the
effective functioning of the organisation.
The above job description reflects the position at the time of writing; it is not
intended to be a task list but indicates the general level of work involved. It is
expected that duties will be reviewed and revised as required.
Person Specification
Minimum of three years’ experience of working with BAMER
communities at the grassroots level.
Minimum of three years’ experience of working on sensitive and
difficult issues with communities
Experience of staff and volunteers management
Experience of programme development, delivery and management
Experience of working on sexual and reproductive health, gender
based violence or FGM issues
Experience of delivering training and workshops at community level
Experience of working with local health authorities, educational
authorities, police authorities, child protection agencies and nongovernmental organisations.
Experience of financial management and budgeting
Experience of donor liaising, reporting and negotiating with external
stakeholders and partners
Experience of fundraising and proposal development
Experience in research and monitoring and evaluation
 Ability to manage multiple projects based in several different locations
throughout London and the UK
 Ability to manage and motivate diverse workforce deliver innovative
programmes, including providing emotional support and mentoring.
Ability to plan, manage and deliver targets on time
 Ability to work confidently with minimum supervision
 Ability to develop new and innovative ideas and seize opportunities to
advance the work of the organisation.
 Ability to advocate on behalf of usually excluded groups.
 Ability to develop partnerships with voluntary sector organisations and
statutory sector agencies.
 Excellent written and verbal communication and presentation skills in
English language.
 Ability to engage effectively with vulnerable women and young people
 Proven ability to undertake and lead strategic planning, programme
development including monitoring and evaluation
 Willingness to work flexibly and develop the team and needs of a
growing organisation.
 Good people and communication skills, verbal and written
 High-level communication skills, including communicating effectively
across cultures and with diverse audiences, both verbally and in
 Fluency in English and one BME language will be desirable
 Working ability to provide emotional support and encouragement
 In-depth understanding of the issues affecting women and girls
affected by gender violence, particularly female genital mutilation and
sexual and reproductive health and related cultural and minority
 Knowledge of the health and social needs of asylum seekers and
 Child protection and safeguarding awareness
Personal Qualities
 Commitment to the values and vision of FORWARD in respect to the
campaign against FGM and child and Force marriage as well as the
campaign to secure the human and sexual rights of African woman and
 Commitment to challenging social attitudes and structures which result
in the prevalence of violence against women and girls and to
challenging all forms of oppression experienced by women from
diverse backgrounds.

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