Job Description: Bar Supervisor – Student Staff Job Function: Duties:

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Job Description: Bar Supervisor – Student Staff Job Function: Duties:
Job Description:
Bar Supervisor – Student Staff
Responsible To:
Grade:
Venues Manager/ Assistant Venues Manager
AG3, currently £7.56 per hour
Job Function:
The main purpose of this job is to ensure the customer receives the highest quality of services.
To assist the operational running of the bar and ensure that staff are fulfilling their duties to the best of
their ability:
 To provide excellent customer service,
 To maintain high standards of hygiene, health and safety.
 Ensure high standards and efficiency of work
 Maintain strict stock and financial control.
Duties:
1. Supervise the smooth running of the bars
 Ensure all venues open on time and that they are ready for business.
 Ensure excellent front of house service, allocate and support staff throughout the shift to maintain
speed of service and cleanliness of venue.
 Keep staff busy and productive at all times.
 Ensure staff meet the standards of the bars, addressing and correcting bad practice where need be.
 Maintain back of house and cellars to a high standard.
 Liaise on shift with Head Chef to resolve problems and ensure great service.
 Complete daily paperwork to ensure the safe running of the venues, and for those standards to be
monitored and maintained throughout the shift.
 Pre-empt and actively responding to problems that arise and keeping management up to date.
 Ensure all venues close on time, end of day jobs completed to a high standard, staff are signed off
promptly, all back and front of house areas checked and secured and that venues are in excellent
order for the next day’s service.
 To actively maintain all areas within your remit, i.e. toilets, Atrium, smoking area.
 To clean and maintain all equipment and notify management of any issues.
 Assist in cash handling procedures as required
 Feedback on your shift to the managers and supervisor taking over.
 Attend all staff meetings.
2. Stock & Financial Control
Provide supervision and assist in the timely and accurate completion of tasks in relation to the following;
 Tills
To follow all Till and Cashing up procedures and ensure all staff are following these correctly.
 Detailed check of deliveries for accuracy and quality of product.
 Ensuring stock is received and secured in cellars on delivery.
 Ensure stock rotation is applied when storing deliveries and that the correct storage method is
applied to each product.
 Display stock levels should be monitored throughout your shift and replenished as required.
 Recording any wastage
3. Assist in the training of bar staff
 Assist in induction days as required
 Monitor new staff and allocate “shadows” for their first few shifts
 Report back to the managers any areas where refresher training may be needed
 Help coach and bring staff through.
 Brief staff at the beginning of the night and debrief at the end
4. Health & Safety
 Ensure high standards of health and safety are maintained at all times
 Complete required cleaning tasks in accordance with the Bars daily and weekly tasks sheet,
ensuring the work has been completed to a high standard.
 Ensure the storage areas are kept in a clean, tidy and safe condition.
 Ensure any faults or problems with equipment and the venue are reported.
 Work in a way that minimises risks to the health and safety and security of self and others.
 Ensure all cleaning products and any other substance that could cause a health risk is used
according to the data sheet contained within the C.O.S.H.H folder for the venue
 To have a full understanding of the fire evacuation procedures for the Students’ Union.
5. Legislation & Company Policy
▪ To gain a personal license to sell alcohol within 3 months of acquiring the job.
 To have a full understanding of the licensing law and all other legislation relevant to your role.
 To understand and actively support all company policies relevant to your role, including Green
Impact and Health and Safety Audit.
6. Personal Development
 Ensure personal mandatory training is up to date
 With the help of others, review own work against the requirements for the role and identifies any
development areas.
 Identifies with reviewer additional development areas which will provide support to the team.
7. Other
 Complies with all regulatory and the Union policies and procedures relevant to the performance of
own role.
 Identifies problems as they arise, resolving them where possible and appropriate, and reporting
them as necessary
 Participates in audit programmes, as required.
 To abide by the Union’s Recycling Policy at all times.
 To ensure all relevant departmental activity is in line with the specific requirements of and in the
spirit of the Union’s Environmental Policy.
 To actively contribute to the Union’s carbon reduction and energy efficiency initiatives and
promote the same to colleagues.
Person Specification:
Bar Supervisor
The following criteria should be used to assist you in completing the application form. Please address all
specifications and explain how you meet the requirements.
Experience
Essential
 Previous experience of bar or club work
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Skills
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Attributes
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required
Demonstrable experience of delivering
excellent customer service
Good communication skills
Ability to work within team and supervise a
team
Ability to work under pressure
Excellent customer care skills
Good time management and ability to
prioritise effectively
Able to delegate effectively
Desirable
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High standards of honesty and integrity
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Strong personality, “thick skinned” and able
to deal calmly and confidently with a
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diverse range of customers.
Hard working and reliable, with a strong
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work ethic
Good Personal Hygiene
Flexible/adaptable and calm under
pressure
Open and receptive to new information,
lots of common sense
Outgoing personality, able to build rapport
with others quickly
Able to work unsupervised
Genuine commitment to SU
Bars
Confident in dealing with a
diverse customer base
Reside within commuting
distance