CV - Josh Finch

Josh Finch
Josh Finch
174 Beeston Road, Leeds LS11
Mobile: 077411399141
Email: [email protected]
Web: www.joshfinch.com
Mission Statement
To provide enterprise-class service to an employer in the Leeds area, operating alongside fellow professionals in the
IT, MIS or Teaching fields. In order to accomplish this I am currently in the process of enrolling into a part-time
degree program, as well as building my full-stack development skills. I am capable and willing to work both alone and
in teams, and would love to show you what I can do.
Critical Information
Key Skills & Achievements
Triple Comptia Certified IT Professional with 5+ years of experience in a wide-range of industry settings.
Expertise in medium/large size network environments, including LAN/WAN design, configuration and
implementation; with knowledge of CISCO, Juniper and Foundry hardware, wireless networks and switching.
Hands on experience in Windows systems administration with active directory, failover, Exchange and IIS design &
implementation; with additional experience in Exchange migration, Sharepoint, and portal development.
Strong Technical Support Background with user service and training at the core; including the development of
training and development programs, service management strategies and plans, and internal policy.
ISO 22301-Compliant Business Continuity Management including ISO27001, ISO20001, ISO 20011 tie-ins; and the
creation of unified management systems and ISO9001-compliant continual improvement strategies.
Implementation Project Management Skills with a focus on large-scale, managed implementation projects for
medium/large enterprises. Specific software focus on eLearning, Portal Development, Document Management and
Collaboration.
Certification
Additional Qualifications
NVQ Level 2 – Business Administration
PWEMI – Preparing to Work in the Engineering & Manufacturing industry.
GCSE – Eng Lit. B, Eng Lang. B, Maths. C, Sci. B, Add Sci. B, Elec. Prod. C
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Josh Finch
Experience
Most-Recent Role
DIGITAL CHAMPION
Department for Work & Pensions
I was most-recently employed by the Department for Work & Pensions on an 8 week contract to
deliver training & support services as part of their new “Universal Jobmatch” requirement for
new claims. Principle responsibilities include:
Provision of training & support for non-technical users
Including the development of training material for drop-in customers, dealing with the complex needs of elderly and
non-technical customers, and the design of training sessions.
Operating in a high-risk environment
Including working with aggressive or confrontational learners, learners with complex educational needs, and learners
with substance/alcohol abuse problems.
Delivering consistent results for learners at varied levels of initial knowledge
Including dealing with learners with sub-entry-level skills in computer-use, working towards learning objectives to attain
skills-parity across all learners nationwide.
This role ended in April 2015 and I am currently working casually in a local hotel – I am, at present, looking for full-time officebased roles preferably in the technology sector, however I would make a highly valuable asset to small businesses looking to offer
in-house IT and Digital Marketing provision.
Previous Roles
03/2012 – 09/2014
Consultant Technician (Self Employed – Full Time)
10/2011 – 02/2012
HSEQ Smart Ltd
Achievements:
Achievements:
IT Support & Consultancy for small/medium businesses,
with a focus on cost-reduction and efficiency.
Design & Development of MIS and BI for clients of a major
H&S Consultancy.
Design of IP & Telecom Networks including large-scale
networks with multiple levels of failover.
User Training for client staff, including “Train-the-Trainer”
and development of training documentation.
Leadership of a team of two junior staff on an ad-hoc basis,
including training and professional development.
IT Management for a small office, including user support
for internal staff.
01/2012 – 10/2012
12/2009 – 03/2011
Implementation Specialist (Subcontracted)
Systems Administrator (Full Time)
Achievements:
Achievements:
Implementation of MIS specialising in process automation,
and management controls for DM and portal-building.
Management & Maintenance for mid-size business
network, including process optimisation, automation and
networking.
Technical Coordinator (Part Time)
Project Management of projects in excess of £50,000, with
enterprise-wide scope.
Tensor Marketing Ltd
Repair & Maintenance of over 50 client PC and Mac
workstations, and office systems.
Development of custom BI assets including: reports, forms
and macros; as well as self-service BI processes.
Design & Management of a complex multi-site Active
Directory, including the use of Group Policy and smartcard
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