April / May

A P R I L | M AY 2 0 1 5
REGIONAL INTERMODAL
TRANSPORTATION CENTER AT THE
BURBANK-BOB HOPE AIRPORT
INSIDE
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TICKETING UPDATE
IN MEMORIAM
metrolinktrains.com
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REGIONAL INTERMODAL
TRANSPORTATION CENTER
800-371-5465 (LINK)
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TAX BENEFITS TO SING ABOUT
BIKE TO WORK
SERVICE ALERTS
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SAFETY & SECURITY
SERVICE COMING TO PERRIS VALLEY
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LEMON FESTIVAL
RAILROAD DAYS
DEAD SEA SCROLLS: THE EXHIBITION
ANGELS EXPRESS
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TICKETING UPDATE
Any successful Metrolink trip includes the ability to obtain a valid form of fare, something that hasn’t always been easy lately with our
aging fleet of Ticket Vending Machines. Metrolink recognizes the problem and we are actively taking steps to remedy this fundamental
issue. Here is a brief overview of the initiatives now underway to provide our riders with a more reliable and less time consuming ticket
purchase experience.
TICKET VENDING MACHINE UPGRADES
Metrolink recently upgraded the central processing units (CPUs) of our entire fleet of ticket vending machines. While these upgrades have
not completely eliminated all of the mechanical issues the machines have been experiencing, they have reduced the number of concerns.
These upgrades have also made the ticket purchasing process easier and quicker for riders.
PASS PURCHASE ALTERNATIVES
In an effort to better serve our riders and shorten lines at our ticket machines at Union Station, staff members are assisting with the
purchasing of Monthly Passes during peak times. Only regular Monthly Passes (no senior or student discount tickets) from Union Station
to any other station in our system are available through this option. Sales are processed through credit or debit cards only.
MOBILE/ONLINE TICKETING
Many riders would like to purchase and display a valid ticket on their smart phone or other mobile devices. Metrolink is currently working
with a vendor to implement just such a mobile ticketing solution. After preliminary testing in the coming months, we hope to be able to
start rolling out the mobile/online ticketing program later this year. Please stay tuned for future updates.
NEW TICKET VENDING MACHINES
Steps are being actively taken now in an effort to replace our entire Ticket Vending Machine system.
While the results of these efforts may be some months off, please know Metrolink is actively working to improve your ticket purchase
experience. We thank you for your patience and continued support as these programs are allowed to come to fruition.
IN MEMORIAM
METROLINK HONORS THE MEMORY OF
ENGINEER GLENN STEELE
AUGUST 27, 1952 – MARCH 3, 2015
Editor: Leslie Mylius
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Contributors: Charlene Ariza, Mark Hardyment, Martha Jimenez, Scott Johnson, William Ringland, Rachael Warecki, Chris Whe
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ON THE COVER
TAKING THE TRAIN TO THE PLANE
A
s the first direct rail-to-terminal connection at any Southern California
airport, the Burbank-Bob Hope Airport officially opened its Regional
Intermodal Transportation Center (RITC) for operations last summer.
The 515,000 square foot transportation center and consolidated rental car
facility is the first hub west of the Rocky Mountains to directly connect rail,
bus, and rental car customers with a commercial airport. Both Metrolink and
Amtrak trains, as well as Metro, Burbank, and various shuttle buses, provide
transportation to and from the RITC. Coupled with major commercial airline
carriers such as Alaska, Delta, JetBlue, Southwest, United, and US Airways
providing nonstop service to popular destinations from the Burbank-Bob Hope
Airport, Southern California travelers can now enjoy seamless intermodal
connectivity between trains and planes.
The RITC houses a rental car center with 11 different rental companies
for the convenience of travelers that need cars as part of their travel plans.
It also features an elevated moving walkway that can easily transport
passengers in and out of the terminal areas. And since the airport is located
just across the street from our train station, travelers can simply disembark
at the Burbank-Bob Hope Airport Train Station, cross the street and take a
short walk through the RITC to get inside the airport.
ton
We have created a how-to video for passengers connecting to BurbankBob Hope Airport that demonstrates how to travel between the Downtown
Burbank Metrolink station (on both the Antelope Valley and Ventura County
Lines) and the airport, as well as between the Burbank-Bob Hope Airport Train
Station (on the Ventura County Line only) and the various airport terminals.
Did You
Know?
All Metrolink tickets are also valid
for travel on any Amtrak train
between Burbank-Bob Hope Airport
and L.A. Union Station, allowing
passengers to take the first train that
arrives to continue their travels.
Although the Burbank-Bob Hope Airport Train Station is currently connected
to the RITC via an at-grade crosswalk, our transportation partner, Metro, has
announced plans to construct a pedestrian bridge over Empire Avenue to
facilitate increased connectivity for train-to-plane passengers. The bridge
will separate pedestrians from street-level traffic and active railroad tracks,
providing safe access to the RITC. For more information, and to see the
how-to video, please visit metrolinktrains.com/train2plane.
Send newsletter comments to [email protected] or to Metrolink, 1 Gateway Plaza, Los Angeles, California 90012
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TAX BENEFITS TO SING ABOUT
Metrolink’s Corporate Partner Program (CPP) is a convenient way for
companies and organizations to offer convenient and cost-effective
transportation benefits to their employees. Employers benefit because
they can enjoy a federal and state tax reduction, satisfy air quality
requirements, and have employees arrive to work on-time and rested.
Have your Human Resources department contact us to learn more about
this FREE program. Find out more at metrolinktrains.com/iloverockandroll.
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APR
Starting Monday, April 6, Metrolink is implementing new schedule changes. The
schedules and train numbers on select lines will change to reflect our commitment
to offer you the best service possible. For more information and a current schedule,
please visit metrolinktrains.com/schedules or call (800) 371-5465 (LINK).
D e s i g n e r : R K Ve n t u r e
MAY IS NATIONAL BIKE TO WORK MONTH
A P R I L | M AY 2 0 1 5
Metrolink wants to make it easy for you to take
your bike to work, school, the trails, or wherever
you go. Every Metrolink train car can hold up to
three bicycles, and special Bike Cars are designed to
hold 18 bicycles. This makes it very easy for you to
grab your bike and go to your next destination. From
Sunday, May 10 through Friday, May 15, special
events will take place throughout Southern California.
Metrolink will celebrate Bike to Work Day on
Thursday, May 14 by offering free train rides to
Southern California commuters who bring their
bicycles on board Metrolink trains. Please visit
metrolinktrains.com/biketowork for more information
about activities near you.
HOLIDAY SERVICE ALERT
MEMORIAL DAY
MONDAY, MAY 25
MAY 25
There will be limited Metrolink service on Memorial Day
(Monday, May 25) with holiday service on the Antelope
Valley Line only. Antelope Valley Line trains 263, 269,
262, and 268 will be operating as two round trips
between Lancaster and L.A. Union Station on
Memorial Day.
metrolinktrains.com
800-371-5465 (LINK)
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SAFETY
“HOW DO I REPORT A PROBLEM
WHEN I’M ON A TRAIN?”
WHEN IT COMES TO SECURITY, WE CAN ALWAYS USE
AN EXTRA PAIR OF EYES. IF SOMETHING DOESN’T
LOOK QUITE RIGHT, REPORT IT TO AUTHORITIES.
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■
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Passengers who see any unusual or unsafe activity onboard our trains
should make the conductor aware of the situation immediately.
If you have concerns, give the conductor as much information about
the situation as soon as possible.
Don’t touch unattended packages. Report them immediately to the
conductor, security guard, or police officer. Call 800-371-5465 (LINK)
to report crimes or concerns.
Metrolink conductors are equipped to handle a variety of emergency
situations and can communicate directly with Metrolink’s dispatch and
operations center to get assistance from law enforcement officials and
emergency response teams during a situation.
IF YOU SEE SOMETHING,
SAY SOMETHING!
TM
CALL 800-371-5465 TO REPORT CRIMES OR CONCERNS.
We can all count on a safe ride if we look out for each other.
SERVICE COMING TO PERRIS VALLEY
Throughout Riverside and Perris, construction crews are hard at work
on new bridge construction, utility relocation, and building sound walls
and street/rail crossings to make way for the 91 Line Extension to
Perris, which is scheduled to open in late 2015. The 91 Line Extension
to Perris represents the largest expansion of the Metrolink system in
more than 20 years.
Construction began in October 2013 on the 24-mile extension
that will include four new stations: Riverside-Hunter Park, Moreno
Valley/March Field, Downtown Perris, and South Perris. Be sure
to visit metrolinktrains.com/metrolinkatwork to check on
construction progress.
Concrete ties are ready for new steel rails at the Downtown Perris Station.
Photo courtesy of Riverside County Transportation Commission.
metrolinktrains.com
800-371-5465 (LINK)
The extension will bring many new riders to the system, eliminating
thousands of vehicle trips each day on Interstate 215, State Route 60,
Interstate 15, and State Route 91. The service is an extension of the
91 Line, which currently operates between Riverside and Los Angeles.
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METROLINK RIDERS SAVE AT THESE AND MANY MORE
SOUTHERN CALIFORNIA EVENTS AND DESTINATIONS.
LEMON FESTIVAL
ANGELS EXPRESS TRAINS
The 19th Annual Lemon Festival kicks
off April 24 and continues through
April 26 in historic downtown Upland.
Festival guests will enjoy great food,
carnival rides, games, lemon-flavored
items, entertainment and contests,
including Lemon Idol. The lemon is
king in Upland for three days of fun,
food and families. Visit metrolinktrains.com/lemonfestival for more information.
ALL ABOARD FOR RAILROAD DAYS IN FULLERTON — MAY 2 & 3
The Southern California Railway Plaza
Association is presenting the 15th annual
Railroad Days from 9 a.m. to 5 p.m.
on both May 2 and 3 at the Fullerton
Station. The two-day event will feature
railcar displays, a scenic-garden railroad,
and more than 13,000 square feet of
model train layouts to entertain rail
enthusiasts. There will also be a food court, exhibits, railroad safety awareness, and railcar
tours for the family. It’s easy to get to Railroad Days on Metrolink with a $10 Weekend
Day Pass. The best part is that Metrolink drops you off at the train station depot where
the event takes place! Visit metrolinktrains.com/railroaddays for more information.
DEAD SEA SCROLLS: THE EXHIBITION
Enjoy $3 off adult admission to Dead Sea
Scrolls: The Exhibition and $2 off adult
admission to any IMAX film. Use promo
code BRONZE.
The California Science Center, in
cooperation with the Israel Antiquities
Authority, is proud to present the Dead
Sea Scrolls exhibition, which explores the science and significance of these ancient
manuscripts written and hidden in caves 2,000 years ago, which were not discovered
until 1947. The exhibition also features sections from 10 selections of the Dead Sea
Scrolls, more than half never seen before in the U.S., including parts of the oldest
known copies of the Hebrew Bible, also known as the Old Testament. The exhibit runs
through September 7. For more information, visit metrolinktrains.com/deadseascrolls.
Back by popular demand, the Angels Express trains return
for the 2015 baseball season to provide a convenient and
traffic-free alternative to get to Angel Stadium. Beginning April 2,
ride the Angels Express on the Orange County Line to all Angels
weeknight home games that start at 7:05 p.m. The train will
stop at the new Anaheim-ARTIC station, which is walking
distance to the stadium. On Friday nights only, fans from the
Inland Empire can catch a ride on the Inland Empire-Orange
County (IEOC) Line. Angels Express trains will operate for 49
weekday home games including 14 Friday night games from
the Inland Empire. Angel Express tickets must be purchased
the same day as the game from the ticket vending machines
at each station. Prices for a round-trip fare are only $7 for
adult, $6 for senior/disabled, and $4 for youth (ages 6-18).
They are free to children five years and under. Visit
metrolinktrains.com/angelsexpress for more information.
The Angels Express service is made possible in part by the Clean Transportation
Funding from the Mobile Source Air Pollution Reduction Review Committee (MSRC).
ANGELS EXPRESS KICKOFF ON APRIL 10
Join the fun at a special pre-game kickoff rally on Friday, April
10 at 5 p.m. at the Irvine Metrolink Station to enjoy free snacks,
music, and prizes. The first 100 people will receive free authentic
Angels Express gear, and one lucky fan will win a valuable VIP
Grand Prize including four game tickets. Afterwards, board the
5:59 p.m. Angels Express to Angel Stadium for the home opener.
Visit metrolinktrains.com/angelsexpress for more information.