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eMobile Banking
eMobile Banking refers to the use of a mobile device to perform online banking tasks such as
monitoring account balances, transferring funds between accounts, making ePay payments and locating
an ATM.
 If you have a phone with only texting abilities, you can enroll into our eMobile Text Banking.
 If you have a web based phone you can enroll into our eMobile Web Banking and/or our
eMobile Text Banking.
Requirements
There are just two requirements that need to be met before you are able to use eMobile Banking:
1. You must have an online banking account.
If you would like to enroll for online banking, you may click on enroll on our home page, or
you may contact a customer service representative at any of our branch locations and
request online banking.
2. You must enroll into eMobile Banking & accept the terms and conditions.
eMobile Banking can be enabled through your online banking account, or through your
mobile device. Please read on for instructions on enabling eMobile Banking.
eMobile Web Banking
Enrolling through Online Banking
Step 1: Login to online banking at www.ambnk.com
Step 2: Select eOptions > eMobile Settings > eMobile Web Banking.
Step 3: Select to enable web access, select yes/no to receive text message alerts, enter mobile
phone number, select mobile provider, select accounts to access via web. Click Submit.
Step 4: Review enrollment information. Check I accept these full terms and conditions. Click
Confirm.
Step 5: A confirmation screen displays confirming enrollment. If text alerts have been chosen in
the previous step, the end user receives a confirmation text message that includes the URL to
access Mobile Web.
Enrolling with a Mobile Device
Who can enroll with a mobile device?
 Users who have previously logged into www.ambnk.com
 Users with a NetTeller ID in an ACTIVE status
 Users who are not in the middle of a password reset or have an expired password
Step 1: Users can enroll for eMobile Banking with their mobile device two different ways.
a) Navigate to the eMobile Banking site: www.airteller.com/ambnk and enter NetTeller ID and
Password.
b) Download our App from the Apple Store or Google Play for your Android or Apple device and
login using your NetTeller ID and Password. Search for American Bank of the North eMobile
from the Apple Store or Google Play to download our app!
Login Screen
Classic View
App View
Step 2: Accept terms and conditions by clicking the checkbox next to I Agree. Click Next to
continue.
Accepting the terms
Classic View
App View
Step 3: a) Choose whether to receive transfer and payment confirmations via text message.
b) Enter mobile device number. This does not have to be the same number as the phone
being used.
c) Select the wireless provider for the phone number.
d) Click Enroll Now to complete the self-enrollment.
App View
Classic View
Self-enrollment enrolls ALL NetTeller accounts in eMobile Banking. Customers can
login to traditional NetTeller to unselect accounts, unenroll, or make changes to their
enrollment text preferences.
You are now enrolled and ready to use eMobile Banking!
How to Login
You now have three different ways to login on your mobile device:
1. www.ambnk.com
2. www.airteller.com/ambnk
3. American Bank of the North eMobile App
1. Login via www.ambnk.com
Enter your User ID and Password to login via traditional online banking. Please refer to
our Online Education Center for educational videos pertaining to our online banking!
2. Login via www.airteller.com/ambnk
Enter you American Bank ID, click Submit, then enter you Password to login via the
eMobile Banking classic view.
3. Login via the American Bank App
Find the American Bank of the North eMobile App on your mobile device. Login using
your American Bank ID and Password.
AmericanBk
Please continue reading for more details about classic view
(www.airteller.com/ambnk) and our App.
If you are an iPad user using the App, please refer to the iPad Users Guide for
further instruction.
Login Page
Login: Directs user to the Login screen.
Locations: Allows searches for branch/ATM locations or view all branches/ATMs.
App View
Classic View
Locations
Click Show All Locations to see a listing of all branches and ATMs. You can search for locations
by ZIP code, street name, city or state.
Classic View
App View
When you select All Locations, you can narrow your search by choosing to view branch
locations or locations with an ATM.
Classic View
App View
In classic view four locations display at a time. Click Next to advance through the list. If you are
using the App, you can scroll their browsers to see all locations.
App View
Classic View
Transactions
Select My Accounts from the Main Menu.
Classic View
App View
From the list of accounts select which account you want to view. A summary screen with your
Account Balance displays.
App View
Classic View

Select an account for transaction details. The past 30 days will be available to view.
Classic View
App View
Transfers
Select Transfer from the Main Menu.
App View
Classic View
Choose the account to transfer funds From, To and the Transfer Amount. You have the ability to
select a Transfer Date when using the App. Click Submit.
App View
Classic View
A confirmation message and number displays after the transfer is complete.
App View
Classic View
A text message will also be sent to confirm the transfer (if this option is enabled).
ePay
Select ePay from the Main Menu.
App View
Classic View
Select the Payee. Select the account you want to pay the bill from. Enter amounts in the dollars
and cents fields. You have the option to select a future date when using the App. Select Submit.
(You must login via traditional online banking to create a new payee.)
Classic View
App View
A confirmation message displays after the bill payment is complete.
Classic View
App View
A Text Message is sent to confirm the payment if text alerts have been enabled.
Alerts
Select View Alerts from the Main Menu.
Classic View
App View
A list of your current alerts displays.
Classic View
Click on the alert for more detail.
App View
eMobile Text Banking
Enrolling for eMobile Text Banking
Enrolling for text banking must be done through the traditional Online Banking website.
Step 1: Login to online banking through www.ambnk.com
Step 2: Select eOptions > eMobile Settings > eMobile Text Banking.
Step 3: Enter mobile phone number, select accounts to access via text, and create Mobile Short
Name for each selected account. Click Submit.
Mobile Short Name is the name included in the text to request information for a specific
account.
Example: Texting “Bal” returns the balance of all accounts. Texting “Bal Checking” returns only the balance of
the account with “Checking” as the mobile short name.
Mobile Short
Name. These fields
must be filled in.
Step 4: Review enrollment information. Check I accept these full terms and conditions and click
Confirm.
Step 5: Text the validation code provided on the confirmation screen to 89549 to complete the
enrollment process.
Step 6: Once you text the validation code you will receive your enrollment confirmation.
Now you can begin sending text requests to receive your balance or history. History only
displays the last 4 transactions.
History Inquiry
Balance Inquiry
If you have any questions, comments, or suggestions about any of our
products and services, contact us today!
We can be reached in many ways:

 Visit one of our branches
 Call any branch location
 Send a letter to any branch location
 Click on Contact Us from our American Bank website
Send a secure message through your online banking account
We look forward to hearing from you!
Frequently Asked Questions
Q. Why does it say that my User ID or Password is invalid? I know it’s correct!
A. If it’s been 6 months since your password was last changed, it may have expired. Please login
via traditional online banking to change your password. If you are still getting that message,
please contact a customer service representative at any bank location for assistance.
Q. What functions can I perform from my mobile device?
A. You can:
 View Transaction History
 View Account Balances
 Transfer Funds between accounts
 Pay Bills to existing Payees
 View Alerts
 Release ACH and wires (Businesses ONLY)
Q. How do I know if my transfer or ePay payment was entered successfully?
A. If you have selected to receive text alerts, each time you make a transfer or bill payment, a
confirmation text message is sent to your mobile device. If you do not receive a confirmation
text message, double check to make sure the transaction went through via traditional online
banking and navigating to your scheduled transfers or ePayments.
Q. What if I no longer want to be a mobile user?
A. Login to online banking: eOptions > eMobile Settings > Deselect Enable eMobile Banking
Access > Click Submit.
Q. What happens if I lose my mobile device?
A. Since your account data is not stored on your mobile device, your information cannot be
stolen. When you replace your device, simply edit your eMobile Settings and make any changes
to the Wireless Provider and/or Phone Number.
Q. Why can’t I add a new payee?
A. Functionality is limited to sending payments to already established payees. To add a new
payee, login via traditional online banking, select ePay, and add a new payee. You can then
submit payments to that payee via your mobile device.
Q. What happens if I lose communication/signal during a transaction?
A. When you complete a transaction from your mobile device (ePay payment, funds transfer,
etc.) you will receive a text message as confirmation that the transaction was successful. If you
do not receive this message due to a dropped call or lost signal, check your accounts via
traditional online banking and re-submit any transactions that did not process.
Q. What do I need to do if I get a new phone?
A. If you simply get a new phone but keep the same phone number and provider, no changes
on your part are necessary. If you switch providers and/or phone numbers, login to your online
banking account via a web browser and update your information on the eOptions > eMobile
Settings page. You will not receive text messages regarding eMobile Banking transactions if
your phone number is not correct.
Q. How can I search for a transaction?
A. You will be able to see the past 30 days of transactions. You can only view the last 4
transactions on your mobile device through eMobile Text. There is not a search feature.
Q. Can I use any mobile device to access my accounts?
A. Yes. You can access your accounts via any mobile device that is web-enabled and allows
secure SSL traffic for eMobile Web Banking. Text messages will be sent to the phone number
entered when enrolling for eMobile Banking, not necessarily the device from which you
perform a transaction. Any mobile device that has text messaging can enroll for eMobile Text
Banking.
Q. How do I delete an ePay payment that I set up through my mobile device?
A. You must login to the traditional online banking site and delete the payment from the main
menu of the ePay module.
Q. When I try to enter an amount for ePay or transfer, I can’t enter any numbers, only
letters. Why?
A. Check your phone’s settings to make sure you don’t have Alpha-only enabled on the keypad.
Q. What if I can’t get my mobile device to work with online banking?
A. There are a number of reasons that you may experience trouble accessing the mobile
version of internet banking on your phone. To use the mobile version, your phone needs to
meet the following minimum requirements:
 Your mobile device must be web enabled.
 Your mobile network must allow secure SSL traffic.