Your Recovery and Wellness Connection

Your Recovery and Wellness
Connection
FISCAL YEAR
2012
Greetings,
I am very proud to announce that, despite the enormous
challenges that healthcare organizations currently face,
The Mental Health Center of Greater
Manchester concluded Fiscal Year
2012 in a financially sound position
with all our service programs intact. As
we look to the future, we anticipate the
advent of Medicaid Managed Care at
the state level and, at the national level,
there remains much divisiveness and
uncertainty surrounding what to do about
healthcare coverage. As we move into
FY 2013, however, we remain cautiously
optimistic
Thanks to effective strategic planning by our Board
and the tireless efforts of our staff, The Mental Health
Center of Greater Manchester is well positioned to
meet these challenges. We cannot, however, be lured
into complacency by our successes to date. We must
continue to find ways to adapt to a changing and troubled
healthcare environment.
In closing, I wish to express The Center’s gratitude to
all the community partners, volunteers, family members,
consumers and friends who have collaborated with us
and supported us throughout the year. We look forward
to continuing to serve our community by providing high
quality, cost effective care.
Sincerely,
Board Members
2011-2012
Tina Legere, Chair
Timothy Soucy, Vice Chair
Brian Marquis, Treasurer
Mary Ellen Yatzus, Secretary*
Glinda Allen
Thomas Blonski
Kathryn Canedy
Margo Compagna
Jeff Galvin
Philip Hastings*
Cynthia Ickes
David Lockwood
Geoffrey Lundy, MD
Lt. Ronald Mello
Elaine Michaud
Denise Purington
Tanya Robinson*
Leo Simard
Wayne Williams*
*Retiring Board Members
Board Officers
2012-2013
Timothy Soucy, Chair
Jeff Galvin, Vice Chair
Brian Marquis, Treasurer
Leo Simard, Secretary
New Members
2012-2013
Jessica Arvanitis
Peter Janelle
President and Chief Executive Officer
Alicia Finn, Ph.D
Glen Karam
Andrea Pruna
20 1 2 H I G H L I G H T S
●The center has been selected as
one of two sites for a 5-year research
project funded by the National Institute
of Mental Health, which will be
conducted by the Boston University
Center for Psychiatric Rehabilitation.
It is an expanded study of techniques
used to improve the likelihood of
securing and retaining employment by
persons affected by serious mental
illness.
●We are actively engaged in the
process of activating our new
electronic medical record. We are on
schedule with the implementation plan
and look forward to the day that it
becomes fully operational.
It will
enable us to provide care that is more
effective, efficient, and responsive.
●Due to the very challenging economic
times, our Board of Directors
increased The Center’s fundraising
goal for FY12 by more than 30%.
Thanks to the outstanding support we
received from so many in our
community , we not only met that goal
but we exceeded it by 10%.
●We made 125 community presentations
to a variety of community groups on
mental health and wellness issues,
including a collaborative anti-stigma
program with the Currier Museum of Art.
The event featured a documentary by
John Cadigan, a noted artist who has
schizophrenia, titled “People Say I’m
Crazy.” The movie, attended by over
200 people, was followed by a panel of
responders and a dialogue with the
audience.
●NH was awarded a grant from the
Centers for Medicare & Medicaid
Services to expand InSHAPE, a health
promotion/fitness program to reduce
illness risk factors for persons affected by
serious and persistent mental illnesses.
“Healthy Choices-Healthy Changes”
allows us to add two additional Health
Mentors, for a total of four, enabling us
to now serve up to 120 clients.
●Our Consultation and Education
Department has provided a range of
training services to mental health
programs from nine states and three
foreign countries (Denmark, Canada &
Australia) concerning the introduction,
implementation and effective utilization
of
Evidence
Based
Practices.
CLIENTS SERVED AND SERVICES PROVIDED 2011-2012
During Fiscal year 2012 The Mental Health Center of Greater Manchester
provided treatment to 11,069 people from the Manchester area. Of those served,
42%, or 4,668 individuals, were persons with severe mental illnesses who were
served in The Center’s community-based system of care.
No. of Clients
No. of Services
Bedford Counseling Associates....................... 3,117 ..............................21,198 services
Child & Adolescent Services............................ 1,727 ..............................31,735 services
Senior Counseling Services................................ 647 ................................6,657 services
Medication Services......................................... 3,439 ..............................26,374 services
The Cypress Center............................................ 922 *...............................4,647 days
Emergency Services/ Acute Care..................... 3,095 .............................10, 007 contacts
*Number of Admissions
Community Support Services:
Case Management/Recovery/.................2360 ............................147,695 services
Resiliency Services
Housing Outreach Team........................... 218 ..............................12,177 services
Residential Services................................... 64 ..............................17,914 services
Vocational Services.................................. 390 ................................8,339 services
InSHAPE.................................................... 88 .................................1,714 services
Other Persons Served:
Child Impact Class............................................... 808
Weight Loss Surgery Support
Psychological Assessments..................... 178
Education/Support Groups....................... 307
Mission
To provide an accessible, comprehensive, integrated, evidence-based system of mental health services
that empowers individuals to achieve recovery and serves to promote personal and community wellness.
FINANCIAL SUMMARY 2011-2012
REVENUE
Client Fees & Insurances.............................$20,590,287
NH Division of Behavioral Health...................... $811,722
Rental Income...................................................$142,622
United Way..........................................................$44,213
Contributions & Misc Income......................... $1,477,317
TOTAL REVENUE........................................$23,066,161
EXPENSES
Bedford Counseling Associates......................$1,325,611
Child & Adolescent Services.......................... $3,939,953
Senior Counseling Services..............................$788,847
The Cypress Center....................................... $2,186,802
Emergency Services/Acute Care................... $1,303,901
Case Management /
Multi Service Teams.................................. $7,424,541
Residential Services...................................... $1,646,431
Vocational Services......................................... $618, 366
Other Specialized Services............................$1,003,253
Administration & Support............................... $2,234,627
TOTAL EXPENSES..................................... $22,472,332
Manchester Mental Health Foundation
FINANCIAL SUMMARY 2011-2012
Portfolio value of the MMHF Endowment
June 30, 2012...........................................$1,668,621
Vision
To be a center of excellence and sought-after partner in developing and delivering state-of-the-art mental
health treatment, integrated with other medical specialities, that promotes prevention, recovery and
wellness.
MANCHESTER MENTAL HEALTH FOUNDATION ENDOWMENT
July 1, 2011-June 30, 2012
$1,000+ Contributors
In Honor of
In Memory of
David and Rosamond Lockwood
Jack Andrews
Sixta Catano
Arlene Robbins
Brennan Dye
Gerard Goulette Jr
Alan & Sandy Peschke
Other Contributors
O’Brien Family
Paul Andrews
Beverly Bean
Myra Canino
Lois Cote
Descheneau Family
Betty Friedman
Peter and Maureen Janelle
Terry and Brenda Quinn
The Rider Family
Ken and Marnie Snow
Eugene and Veronica Van Loan
Foundation Onocology
The Mental Health Center of Greater Manchester
2012 Annual Fund Contributors
July 1, 2011-June 30, 2012
$1,000+ Contributors
$500-$999 Contributors
Harry Cunningham
Dr. and Mrs. James Bartels
Thomas Blonski
Dorothy De Cotis
Deborah Baird
Leslie Clukay
Donald and Geraldine Foucher
Lois Cote
Marc and Leza Guillemette
David and Kathryn Canedy
Ruth Douglass Trust
Marilyn Janelle
Chris and Alyson Carpenter
Saul and Thelma Ellerin
Fred and Lois Kfoury
Stephen and Susan Eldridge
Irene Fullam
Jennifer and Roy Klember
Roy and Jane Hasselman
Dr. and Mrs. Oscar Greene
Kristen Kraunelis and James White
Peter and Maureen Janelle
Philip and Jill Hastings
Tina Legere
Dr. Kala Kumar
John and Cynthia Ickes
Brian Marquis
David and Rosamond Lockwood
Dr. Gabriele Lieberg
Catherine Moore
Michaelene McFarlane
Richard and Barbara Maloney
Mary Ellen Smith
Elaine Michaud
Denise Purington
Warren and Catherine Turner
and Jennifer Klember
Douglas Weed
The Rider Family
Ken and Marnie Snow
$250-$499 Contributors
Dr. Quentin Turnbull
John and Deborah Baird
and Dr. Janet Carella
Robert and Kathleen Vachon
Wayne and Teri Williams
Trevor and Eileen Carlton
$1-$249 Contributors
Robert and Sharon Cholette
Anonymous
Margo Compagna
MaryAnn Aldrich
Terri Allen
Ruth Conley
Dennis Holt
Jane Allen
Rik and Patricia Cornell
Susan Huart
Ann Appleton
Peter Costa
Kevin Janelle
William Armstrong
Sue Curtis
Sally Jasper
Ken Aubry
Sandra DaCosta
Egon Jensen
Edward Bailey
Scott Davis
Russell Johnson
Richard and Alice Baird
Jeffrey Davis
Christine Jones
Kevin and Marilyn Baird
Judith Demos
Charlene Kach
Martin and Debra Baker
Lisa Descheneau
Rick Keaney
Benjamin Bassi
Barbara Desjardins
Daniel and Sheri King
Carol Bates
Karen Desmarais
John Klember and Monica Frew
Joann Batty
Ellen DesRochers
Gia Kramer
Beverly Bean
Jennifer Devoe
Carol Lacerte
Roger and Janice Beaudin
Robert Dewey
Linda Lahti
Benthien Associates
and Pamela VanArsdale
Judith Lambert Messier
Elizabeth Biron
Laurie Doucette
Pauline Lamy
Phoebe Bischoff
Paul Doucette
Mary Beth LaValley
Yvette Bluette
Joanne and Denis Duclos
Mariane Lawrence
Thomas Boisvert
Phyllis Duncan
Judy Leclerc
Mike Bradley
Dr. and Mrs. Sylvio L. Dupuis
Stephanie Lee
Edward and Muriel Broad
Rebecca Farver
Debra Lemay
Paul Brodeur
Heidi Foster
Francis and Maureen Lembo
Joan Brooks
David and Mable Fox
Paul and Elaine Lemieux
Kyle Brown
Betty Friedman
Maureen Lenane
Jon H. Brown
Jeff Galvin
Mark and Suzanne Lesnyk
Pam Brown
Darrell Gates
Carol Liddell
Shari Bullen
Lynne Gavron
Peter Locke
Jim Bulartek
John Genakos
Janice Long
Joe Bulartek
Pat Gerrard
Dr. Geoffrey A. Lundy
Stephanie Bulartek
David and Dorothy Goodwin
Judith Machos
Ted Bulartek
Mr. and Mrs. Norman Goyette
Real and Donna Mailhot
Constance Burnard
Susan and David Guild
Catherine Main
Antonio and Deborah Campo
Jane Guilmette and Daniel Ellison
Neil and Lisa Malakoff
Pierre and Jeanne Caron
Jason and Danielle Guinesso
Ellen Malloy
Kathleen Carpenter
Mary E. Hansen
Kelly Marineau
Thomas and Patricia Carty
Patricia Hartnett
Kelly Martin
Marsha Chapple
Iphi Hatt
William and Ann Marvin
Suzy Chipman
Carol Hebert
Lani Matthews
Donna Colabella
Elyse Holman
Michael McLaughlin
Paul and Lynn Colliins
Tara Holmes-Ball
Mark and Anne McSweeney
Robert and Frances Mears
Robert and Lucille Sarette
Bellwether Community Credit Union
James Mendez
Bob Scanzillo
Best Qualified Cleaning
Roger and Emily Mercier
Anthony and Vicki Scopa
Bishop’s Charitable Assistance Fund Inc.
Dr. Marie Metoyer
Cary Sellers
Brady Sullivan Properties, Inc.
Patricia Meyer
Sandra Seney
Butenhof & Bomster PC
Diane Morin
Karol Sheehan
Capitol Hill Cleaning
Maxine Morse
Leo Simard
Catholic Financial Life
Kimberly Mueller
Joseph and Diane Sirois
Catholic Medical Center
Charles and Nancy Myette
Tim and Sue Soucy
Central Paper Products Co.
Phillip and Donna Nay
Nike Speltz
CGI Employee Benefits Group
Paul and Joan Newcomb
Dr. David G. Stahl
Coldwell Banker All Seasons Realty
NH State Employees
Jeff Stratton
Dartmouth Hitchcock-Manchester
Jessica Nylund
Terry and Kathleen Taylor
Delta Mechanical Corporation
Priscilla O’Dowd
Butch and Trudy Tetro
Derryfield Restaurant
Sheryl O’Hurley
Lisa Trainor
Dividers Plus Inc.
Christopher and Catherine O’Keefe
Louise Trottier
Elliot Health System
Patricia O’Neil
Raymond and Barbara Truncellito
Finisterre Fund of The NHCF
Janice Paquette
James Truncellito
Geisel School of Medicine
Peter and Linda Paris
Barbara Tsantoulis
Grade A Cleaning LLC
Beverly Perrault
Yvan and Barbara Turgeon
Haggerty’s Cleaning Services
Michele Peterson
David and Karen Van Der Beken
Harvard Pilgrim Healthcare of NE
Kitty Peterson
Andru Volinsky and Amy Goldstein
Janssen Pharmaceuticals, Inc.
Muriel Pinard
Sandra Volkman
Jim Trombly Plumbing and Heating Inc.
Christina Pitsch
Marguerite Wageling
Lambert Funeral Home, Inc.
Ed and Connie Pouliot
CJ Warren
Lavallee Brensinger Architects
Linda Powers
Bob and Deb West
Lincoln Financial Group
Mark Powers
Major and Rita Wheelock
Little Miracles Day Care LLC
Wayne and Karen Quiet
Barbara Widger
LRC Fire Safety LLC
Glenn Quinney
Jo-Ann and Robin Wilkie
Manchester Marathon Association
Robert and Mary Raiche
Richard and Frances Winneg
Moore Center Services, Inc.
Michael Reed
Charles and Rosalia Yatzus
Netsmart Technologies
Brenda Riddell
Michael and Mary Ellen Yatzus
New Hampshire Charitable Foundation
Claire Zelonis
Northeast Delta Dental
and Kenneth Goodridge
Rickie Roberge
Northwestern Mutual/
Arlene Robbins
Corporations & Organizations
Tanya Robinson
A.C. Chace Trucking
Noury Supply
Connie Roy-Czyzowski
Allsafe & Lock Inc.
Pelmac Industries, Inc.
Jill Ruggiero Sheridan
Anagnost Investments
Pla-Fit Franchise LLC
Michael Ryan
Anthem Blue Cross & Blue Shield
Sports Authority
Karen Sampson
BAE Systems
St. Mary’s Bank
Christensen Financial, LLC
Stephen Eldridge & Company
Rick Compagna
Gia B. Kramer
Stonecrest Properties LLC
Loretta Cox
Thomas Kramer
TD Charitable Foundation
Kathleen Crane
Beulah Larrabee
The Deerhead Sportsmens Club
Michael Cunningham
Garry Larrabee
Triangle Credit Union
Craig Davis
Thomas LaValley Jr.
Uno Restaurants LLC
Selma Deitch MD
Barbara Leith
USI New England
Hazel F. DeRusha
David Leith
Wadleigh, Starr & Peters, PLLC
Roland C. DeRusha
Patricia Maiocco
Walmart Distribution Center
Tony DesRochers
Pearl May Malanson
Walmart Foundation
Dr. Gerard DesRochers
Bruce Mayhew
Yoga Balance
Gerry Downs
George Maynard
Fandy Dyer
Kyle McNeil
In Memory of
Clara Dyer
Nancy C. Mendez
Nellie Aldrich
Larry Elliot Jr.
Kathryn Metules
Philip Aldrich
Annmarie Emerson
Alec Metules
Lucien Aldrich
Steve D. Frank
Ethel Molnar
Dr. William Argue
Bud Franklin
Lewis Molnar
Shavonne Baker
Lewis and Josephine Franklin
Louis Molnar
Connor Louis Ball
Ellen Franklin Hill
Robert Molnar
Rene Beaudin
Richard Fredette
Rick Moore
Irene Beaudin
Dorothy Gaik
Adam Lee Morse
M.L. Benoit
Edward Gaik
Jack Mulligan MD
Mary Boccuzzi
Matthew Gavin
Carol Duran Murray
John Bosley
Patrick Golden
Mary Nason
Roberta Bosley
David Goodwin
Ted Nason
Belle Canedy
Gerard Goulette Jr.
Robert Nason
Parker Carpenter
Matthew Hampton
Ronald Nason
Evelyn Carpenter
Jason A. Hart
Elizabeth Neilan
Jane Carty
Mark Hendryx
Michelle Yvonne Nobert
Sixta Catano
Robert Hilliard Jr.
Jeanne Norbert Cheney
Leo Catano
Michele Hockman
William O’Brien
Loraine Catano
Carliss Howard
Marge Osberg
Stefan Chapple
Richard (Pat) Janelle
Michael Oxendine
Jeanne Nobert Cheney
Sandra Janelle
Robert Pascoal
Gerard F. Cholette
Fern Janelle
Natalie Pendolino
Jeannette B. Cholette
Charles Jensen
Shannon Perry
Philip F. Ciraulo Jr.
Danny Kelley
Mike Pilat
Raymond Closson
George Kelley
Claire Pollara
Anthony Colabella
Maynard Kendall
Mary Anne Rice
Vera Colabella
Robert Koehler
Norman Robbins
In-Kind Contributors
July 1, 2011-June 30, 2012
Robert Rochette
Henry Routhier
Rose Routhier
Suzanne Routhier
Lucille Roy
Chaz Santangelo
James Sarette
Robert Shearon
Artie Smith
Warren Snow
William Snow
Arthur Snow
Margaret Stone
Clifford Stone
Florence Stone
Paul Sundholm USMC
Jake Tetro
Reuel Webb
Natalie Webb
Minor Wheelock
Wayne A. Williams
Florence Williams
Marie York
In Honor of
Mark McSweeney
Ken Snow
Wayne and Teri Williams
Jeremy Yatzus
“The Center saved my
son’s life. It has not been
an easy road to recovery
for my son, but from day
one, he has never had
to walk this road alone
and neither have I.”
- In their own words
4imprint Inc.
Stephen Eldridge & Company
Acupuncture Center of Concord
Enviro Wood Briquette LLC-
Angela’s Pasta & Cheese Shop
John Webster
Annie’s Book Stop
Fratello’s Restaurant
Anonymous
Betty Friedman
Anthem EAP
Friend of the Center
Deborah Baird
Genie Vacuum
Baudelaire, Inc.
Sue Gosselin
Big League Entertainment
Granite Square Salon & Spa
Billy’s Sports Bar & Grill
Elizabeth Green
BioSan Laboratories Inc.
Hampstead Print & Copy
Blake’s Creamery
Hannaford Bros. Co. Bedford
Bob’s Discount Furniture
Hannaford Bros. Co. Hanover St.
Charitable Foundation, Inc.
Harvey Construction
Body Concepts of New Hampshire
Philip and Jill Hastings
Boston Bruins
Iphi Hatt
Professional Hockey Association
Josephine Hayes
Boston Red Sox
Hooked Seafood
Todd Boufford
John and Cynthia Ickes & Family
Brook Sports, Inc.
Ignite Bar & Grill
David and Kathy Canedy
Jacques Flower Shop
Capitol Center for the Arts
Peter and Maureen Janelle
Chris Carpenter
Marilyn Janelle
CGI Employee Benefit Group
John Lane’s Ogunquit Playhouse
Sharon Cholette
John’s Hallmark
Coca-Cola Bottling Company
Jennifer and Roy Klember
of Northern New England
La Carreta Mexican Restaurant
Comcast Business Services
Life is Good
Concord Carpet Center
Lincoln Financial Group
Jenn and Sean Conley
Lois, Bob, and Nancy
Lois Cote
Barbara and Rick Maloney
Cranmore Mountain Resort
Manchester Monarchs
CTM Group -Tom Coco
Market Basket Manchester
Lucia De Benedictis
Mark McSweeney
Devine Millimet & Branch PA
MHCGM Administration Department
Chris Dopson
MHCGM Board of Directors
Laurie Doucette
MHCGM Child and
Dunkin Donuts
Edible Arrangements
Adolescent Services
MHCGM CSS Department
MHCGM Cypress Center
Southwest Airlines
MHCGM Med. Services and BCA
Stonyfield Farm
Nancy Mitchell
Stop & Shop Supermarket LLC
Mount Sunapee
Stephanie Mulherin
Nadeau’s Subs
A Summary of Services
(Lincoln St.)
Stop & Shop Supermarket LLC
(Bedford)
The Mental Health Center
of Greater Manchester is a
private,
non-profit
system
comprehensive
mental
NE Risk Management
Jeff Stratton
of
Paul and Joan Newcomb
Tanger Factory Outlet Centers, Inc
health services that, for over
Northeast Delta Dental
The Corner House Inn
Susan Norton
The Fairy Godmothers
Not So Plain Jane’s
The Home Depot U.S.A Inc.
Becky O’Neil
(S. Willow St.)
50 years, has been available
to Manchester area citizens
in need of care.
Last year
we served more than 11,000
children, adults, and seniors.
Palace Theatre
The Jonathan Beede House
Panera Bread, Corporate
Therapy Designed For You
community
Panera Bread, Nashua
Triangle Credit Union
program for Region VII (greater
Dr. Quentin Turnball
Manchester) by the NH Bureau
(Amherst Rd.)
Panera Bread, Nashua
(Spit Brook Rd.)
Panera Bread, Manchester
(S. Willow St.)
and Dr. Janet Carella
USI New England
W.S. Badger Company, Inc.
Wal-Mart Distribution Center
We are designated as the
mental
of Behavioral Health.
health
In that
Capacity we provide a broad
range of state-of-the-art services
to people with a serious and/or
persistent mental illness.
We
Paper Moon Dance Center
Wal-Mart Stores, Inc.
also operate an affiliated group
Pat’s Peak
Catherine Walsh O’Keefe
practice, Bedford Counseling
Pelmac Industries
Water Country
Associates, to serve persons
Planet Fitness
Mary Webber
not eligible for those services.
Puritan Back Room
Wayne and Teri Williams
Wayne Quiet
WZID Manchester Radio Group
Ragged Mountain Resort
We have staff of more than
300, operate over 30 programs
and provide 24/7 emergency
psychiatric response to the
RAM Printing, Inc.
community.
We
are
the
RedStar World Wear
largest provider of outpatient
Royal Bouquet Florist
mental health services in New
Runner’s Alley
Hampshire and we are affiliated
Sam’s Club
with Dartmouth Medical School.
Sam’s West, Inc.
For additional information go to
Santa’s Village
Harvey Schow
Skin Care Concepts
of New England
Ken and Marnie Snow
Greg and Diane Snow
www.mhcgm.org
“Thank you for not giving up
on me and refusing to let me
give up on myself.”
- In their own words
Guiding Values and Principles
We treat everyone with respect, compassion, and dignity.
We offer hope and recovery through individualized, quality mental health services.
We provide evidence-based, culturally responsive and consumer/family focused care.
We support skilled staff members who work together and strive for excellence.
We pursue partnerships that promote wellness and create a healthy community.
401 Cypress Street
Manchester, NH 03103
tel. 603-668-4111
fax. 603-669-1131
www.mhcgm.org