Annual Report - The Mental Health Center of Greater Manchester

2006 Annual Report
Our Vision
Our Guiding Values & Principles
To be a center of excellence and a
We treat everyone with respect, compassion and dignity.
sought-after partner in developing
and delivering state-of-the-art mental
We offer hope and recovery through individualized,
quality mental health services.
health treatment and prevention
services that promote recovery
and wellness.
We provide evidence-based, culturally responsive and
consumer/family focused care.
We support skilled staff members who work together
and strive for excellence.
Our Mission
We pursue partnerships that promote wellness and
To provide an accessible,
comprehensive, evidence-based system
of mental health services that
empowers individuals to achieve
recovery and serves to promote
personal and community wellness.
create a healthy community.
May 23, 2006
A Message from the
Pr e s i d e n t & CEO
I
am very pleased to announce that FY 2006 was a very successful year for
The Mental Health Center of Greater Manchester. Thanks to the leadership of our
Board of Directors and the efforts of our entire staff, The Center continues to be
financially healthy and able to offer an expanding array of quality services. I am
especially proud of the high ratings our agency received on its fidelity review for its
implementation of the first state mandated evidence-based practice – Illness
Management and Recovery. We strive to continue to lead the way in promoting the
use of evidence-based practices – treatment approaches that have been scientifically
validated as effective by at least two independent studies.
We manage to flourish in an ever changing and less than positive healthcare
environment because we follow a carefully developed Strategic Plan based on a
comprehensive assessment of need and available resources. To implement this plan
we rely on a management model we developed six years ago that, until recently,
was called Success Oriented Services (SOS). The key to its effectiveness is the fact
that it will always be a work in progress. We continuously refine and update our
approach so that it is always evolving. This year we decided to rename our
management model to better reflect the ongoing success it has engendered. It is
now called The A+ Initiatives.
Each year our Board reviews and updates our Mission and Vision statements. This
year we decided to also have the Board and staff revise our Guiding Values and
Principles, which have not been revisited since the inception of our management
model six years ago. We feel the revised Guiding Values and Principles, which are
presented in this Annual Report, will move us towards realizing the full potential
of The A+ Initiatives.
I am also pleased to report that the Manchester Mental Health Foundation
Endowment is nearing the one million dollar mark, an amazing achievement in just
five years. We are deeply indebted to the many individuals and businesses that have
contributed to this ongoing effort. We hope it will continue to grow. The earnings
from this Endowment will create a permanent resource to assure that needed
treatment services will always be available and accessible to those in need,
regardless of ability to pay. We invite you to join us in achieving this worthwhile
goal.
In closing, I want to again thank all the individuals and organizations who partner
with us to promote personal and community wellness. Together we can….
Sincerely,
Peter Janelle
President and Chief Executive Officer
Clients Served and Services Provided 2005-2006
During 2005-2006, The Mental Health Center of Greater Manchester provided treatment to 8,972 people
from the Manchester area. Of those served, 32 percent, or 2,880 individuals, were persons with severe
mental illnesses who were served in The Center’s community-based system of care.
No. of Clients
No. of Services
Bedford Counseling Associates ....................................3,052 ........................................19,289 services
Child & Adolescent Services .......................................1,273 ........................................32,600 services
Senior Counseling Services ..........................................1,236 ........................................14,642 services
Medication Services.....................................................2,580 ........................................19,347 services
The Cypress Center ........................................................582* ........................................3,541 days
Emergency Services / Acute Care .................................1,872 ..........................................5,983 contacts
Community Support Services:
Case Management .......................................................1,425 ........................................81,932 services
Supported Housing Services ...........................................142 ........................................28,234 services
Residential Services ..........................................................93 ........................................21,477 days
Vocational Services .........................................................388 ........................................23,151 services
*Number of Admissions
Revenues
100
Client Fees & Insurance......................$17,086,531 ...............85%
NH Division of Behavioral Health ..........$985,487 .................5%
Client Fees & Insurance 85%
Financial Summary 2005-2006
Revenues
80
Rental Income..........................................$217,960 .................1%
Contributions & Misc. Income 5%
20
TOTAL REVENUE ............................$20,189,569
Consulting Income <1%
Contributions & Misc. Income................$951,001 .................5%
United Way <1%
40
Consulting Income...................................$181,008 ...............<1%
Rental Income 1%
United Way................................................$46,736 ...............<1%
Production Income 4%
60
NH Division of Behavioral Health 5%
Production Income...................................$720,846 .................4%
0
Case Management 24%
15
60
Contributions & Misc. Income 5%
NH Division of Behavioral Health 5%
Residential Services...............................$2,395,074................12%
Vocational Services ...............................$1,757,430..................9%
40
10
Consulting Income <1%
Production Income 4%
Rental Income 1%
Other .......................................................$894,918..................4%
20
TOTAL EXPENSES............................$19,781,231
0
United Way <1%
Administration and Support .................$1,549,705..................8%
5
0
Administration and Support 8%
Case Management ................................$4,806,589............... 24%
Other 4%
20
Bedford Counseling Associates 7%
Emergency Services / Acute80Care .............$723,752..................4%
Expenses
Vocational Services 9%
The Cypress Center ..............................$1,731,956..................9%
Emergency Services / Acute Care 4%
25
The Cypress Center 9%
100
Senior Counseling Services....................$1,157,186..................6%
Senior Counseling Services 6%
Child & Adolescent Services.................$3,456,239................17%
Child & Adolescent Services 17%
Bedford Counseling Associates .............$1,308,382..................7%
Residential Services 12%
Client Fees & Insurance 85%
Expenses
Highlights
l
The Center was chosen as one of twenty-two sites nationally for a research project
conducted by the US Social Security Administration to study the impact of enhanced
mental health treatment and supported employment services on the health status and
employability of persons on Social Security Disability benefits due to a mental illness.
l
Dr. Quentin Turnbull was appointed Vice President and Chief Medical Officer for
The Center.
l
MMH Ventures, a sheltered workshop operated by The Center for 22 years, was closed
in order to enable us to concentrate our efforts and resources on Supported Employment,
an evidence-based practice.
l
We have expanded the offerings of our complementary and alternative medicine at
Bedford Counseling Associates. The new programs are:
—
Mindful Wellness, an 11-week group that utilizes mind/body techniques developed
by Herbert Benson, MD at Harvard University, to foster symptom self-management
for persons troubled by persistent medical conditions, like chronic pain.
—
Transitions, an 11-week group for pre- and post-bariatric and lap band surgery
patients to enable them to make the life style changes needed to reach and maintain
weight loss goals and total personal wellness.
l
The New Hampshire Minority Health Coalition awarded The Center its 2006 Community
Investment Award in recognition of our ongoing efforts with them to promote cultural
awareness in our community and to enhance the cultural competence our staff.
Manchester Mental Health Foundation Endowment
Ensuring The Future Of Mental Health Care In Our Community
DIAMOND
($10,000+)
Behavioral Health Network, Inc.
Peter & Maureen Janelle
Dr. Daniel & Janet Potenza
Wayne & Teri Williams
PLATINUM
($5,000+)
John & Miriam Beck
Stephen & Susan Eldridge
MHC-GM Staff Special Projects Committee
Vern & Anna Pousland & Family
Ken & Marnie Snow
Mark & Sally Stebbins
Mr. & Mrs. Raymond Truncellito
Karen & David Van Der Beken
GOLD
($2,500+)
Anonymous
Beverly Bean
Central Paper Products Co.
Sharon & Robert Cholette
Richard & Patricia Cornell
Dorothy De Cotis
Thelma & Saul Ellerin
Therese Gesel-Towne
Cynthia Horan
Richard & Barbara Maloney
Chris McMahon
The Rider Family
Dr. Quentin Turnbull & Dr. Janet Carella
Dr. Nicholas & Carol Verven
Kay & William Walker
Atty. Vincent & Judith Wenners, Jr.
Florence Williams
Martha & Russell Winslow
Wyeth Pharmaceuticals
SILVER
($1,000+)
Anonymous
Lorraine Begin
Eileen (Irish) Belec
Carolyn & Randy Benthien
James & Dana Cabanel
Frank & Celeste Catano
Cirtronics Corporation
Lois Cote
James W. Craig
Donald & Katherine Dallaire
The Descheneau Family
Ellen DesRochers
Donald & Geri Foucher
Irene Fullam
Marc Guillemette
Jane Guilmette & Daniel Ellison
James F. Hayes, Jr.
Gloria Johnson
William H. Kelley
Dr. & Mrs. George Larkin
Michaelene McFarlane
Katherine McLaughlin
Dr. Marie & Victor Metoyer
Roberta Jean Murphy
Chuck & Nancy Myette
Glenn & Carol Quinney
Norman & Arlene Robbins
Harvey Schow
BRONZE
($500+)
Emily Bryant
Debbie & Tony Campo
Thomas & Patricia Carty
Leslie Clukay
Henry & Barbara Dupont
Donald Evans
Brent Forester & Kim Lewis
Elizabeth Green
Vivien F. Green
Whit & Sandy Inzer
Marilyn Janelle
John Jaskolka
Kristen Kraunelis & James White
Maureen Lenane
McLane, Graf, Raulerson & Middleton, PA
James Mendez
John & Mary Mongan
Suzanne Morin
Ada Nason
Paul & Joan Newcomb
Christopher & Catherine O’Keefe
Ms. Margery Osberg
Michele & David Petersen
Beth Prince
Bob Prince
Mary & Robert Raiche, Sr.
Frederick & Marge Rusczek
Sandra & Ed Seney
Shaheen & Gordon, PA
Catherine & Warren Turner
Jim Trombly Plumbing, Inc.
Eugene & Veronica Van Loan
Webster House, Inc.
Dr. & Mrs. Marc Weiner
FRIENDS
(250+)
Anonymous
Anthem Blue Cross and Blue Shield
Atlas Security Systems
BAE Systems
Benthien Associates
Lorraine Brown
Richard & Pauline Charpentier
Ruth & Austin Conley
Thomas Craig
Dividers Plus, Inc.
D.K. Piatt Associates
Dobles Chevrolet-Buick, Inc.
Ann Egan
Elizabeth A. Estabrook
Larry Gammon
Susan & David Guild
Iphigenia & Roger Hatt
Heidi Lacerte
Nancy & Meaghan Lacerte
MHC-GM Residential Programs
Moore Center Services, Inc.
Bob & Marie Raiche
Kim, Paul & Ashley Varney
Adelaide Walker
CONTRIBUTORS
A & E Flooring
Anne & Jacob Abbott
Margaret & Bruce Adams
Kim Ahlgren
Margaret Almeida
Dick Anagnost Family
Maurice & Lorraine April
Renald & Claire Audet
Debra & Mark August
Dr. Clifford & Dr. Leona Bachrach
Alan J. Bartunek
Bedford Counseling Associates
Mr. & Mrs. Richard Bertrand
Yvette Bluette
Patricia Bolter
Chris & Angela Bourassa
Isabelle Bowes
F. G. Briggs Jr.
Mr. & Mrs. Edward Broad
Alice Bury
Ann Butenhof
Mr. & Mrs. Ralph Butt
Pierre & Jean Caron
Velna Carroll
Edward W. Cates
Mr. & Mrs. Raymond Cote
The Deerhead Sportsmens Club
Selma Deitch, M.D.
Marie Demato-Kalariotes
Mr. & Mrs. Peter Denisevich
Geraldine & Real Deschenes
Rev. Charles Desruisseaux
Diane T. Dion
Joan B. Doty
Dover Middle School Benevolent Fund
Frederic Dubois & Kathy Lambert
Joanne Duclos
Patrick Duffy
Sam & Diane Dugan
Richard & Debra Dunn
Dr. & Mrs. Sylvio L. Dupuis
Robert & Margaret Flanagan
Jim & Lisa Ford
Susan T. Fortier
Thomas & Melinda Fox
Betty & Mike Friedman
Beverly Garland
Pat Gerrard
Lucie S. Gilbert
Mr. & Mrs. Lucien Gilbert
Jane Gilman
Jeannette A. Goldberg
Frederick W. Graf
Janice L. Grenier
Don & Jessica Griffin
Patrica Gust
Dan Halpin Jr.
Michele & David Harlan
Paula Jo Harris
Donald & Joan Hartley
Patricia Hartnett
Josephine Hayes
Susan & Thomas Hayes
Winifred K. Hayes
Carol Hebert
Lois Hodgdon
Karen & Allan Houston
Claire Hudon
Howard & Elizabeth Hunter
Kevin & Sandra Janelle
Sarah Janelle
Patricia Janelle
Lisa Jobin
Mary Johnsen
Everett R. Johnson
John & Janice Kane
David & Nancy Kelso
Dan & Sheri King
Gia Kramer
Alan & Velva Kraunelis
Denise Krol
Judy Kurisko
Lambert Funeral Home
Lambert’s Garage & Family
Scott & Brenda Legasse
Francis & Maureen Lembo
Carol Liddell
Gary & Leslie Lombardo
Margaret MacDonald
Kevin & Nancy Maguire
Hugh C. Mallett
Joseph & A. Marie Manning
Ann & Bill Marvin
Doris & William McDonald
Douglas McIninch
Sandra McMonagle
Skip McNamara
Mark & Anne McSweeney
Katherine Merrill
Paul J. Miller
Charles Mitchell
Gilbert Moniz
Dr. Robert Mooney
Diane & Ben Morin
Ellen & Ed Morin
Laine Morin
Mary Ann Murphy
Karen Murray
NAMI Manchester
Ellen Nash
Marion Nason
Janet Nickerson
Barbara Noga
Elizabeth Noonan
Douglas Noordsy
Elwin & Rose Norton
Lisa Norton-Mercado
Noury Supply, Inc.
Arlene & Norman Nye
Priscilla & Daniel O’Dowd
Sheryl O’Hurley
Virgil & Doris Orff
Mary Beth & Charles Oxendine
Priscille Page
Annmarie & Richard Parrish
Toni S. Paul
Alan & Sandra Peschke
Alex Peters
Norma Pinard
Ed & Connie Pouliot
Karen & Wayne Quiet
Marilyn & Roland Raiche
Joan & Alan Reische
Elizabeth I. Richard
Jeanne & Antonio Roberge
Eugene & Judith Ronshagen
Steven & Karen Rothstein
Connie Roy-Czyzowski
Ellie & Allan Rudnick
Barbara & Robert Salvatore
Linda S. Saunders
Robert Scanzillo
Schaefer Mortgage Corporation
Virginia Scully
Mr. E. Joseph Simmons
Virginia Slide
Mary Smith
Dr. & Mrs. David Stahl
Stacey Stanton
Walter & Janet Stiles
Anna & John Thomas
Mary Thornton
Lisa Trainor
James & Lynda Truncellito
Barbara Tsantoulis
Mr. & Mrs. John Turbyne, Jr.
VanArsdale/Dewey Family
Robin & James Vergato
Lynn Ann Villemaire, M.D.
Fred & Dot Walker
Amy Wallin
C.J. Warren
David & Isabelle Wheeler
Richard & Sharrene Wheeler
Ray & Nancy Widrew
Jo-Ann & Robin Wilkie
Richard & Frances Winneg
Georgelyn Wizner
Michael & Mary Ellen Yatzus
Joseph & Ann Yuscavage
The Development Office makes every effort to recognize all donors accurately. We apologize for any inadvertent errors or omissions.
Please call the Development Office at (603) 668-4111 with any changes so we may immediately correct our records.
Corporate & Foundation Contributions
Special thanks to the following businesses and organizations for their philanthropic support.
ENDOWMENT DONATIONS MADE
In Honor of
Kathy Brodsky
Rita & Joseph Brunelle
Dr. Sylvio Dupuis
Dr. Anita Erazo
Timothy Hartnett
Claire Hudon
Peter Janelle
Barbara Maloney
Nancy C. Mendez
Dr. Marie Metoyer
Lawrence D. & Isabelle S. Murphy
Margery Osberg
Janet Stiles
Anne & Richard Thorner
Wayne Williams
Alice Wright
In Memory of
William “Billy” Arnold
Muriel Benthien
Catherine Boisvert
Jane Brown
Doris C. Camp
Cecile Cote
Dr. Norman Crisp
Robert P. Currier
Muriel & Joseph Daigle
Gabrielle Duhaime
Dolores “Dodie” Ebol
Loren Ellison
Francis Ford
Mr. & Mrs. Lewis Franklin
Richard Fredette
Paul N. Gendreau
Lucie S. Gilbert
Kenneth Gosselin
Kathleen Grady
Sharon Harrison
James Hayes, Jr.
Thomas Hayes
William Heath
Wayne Hodgdon
Elizabeth J. Hunter
Norman Janelle
Lillian D. Jaros
Lawrence Joyce
Brendon Kelley
Sheila Kelley
Paul Labore
Donald Lacerte
Derek Liddell
Walter J. McFarlane, Jr.
Patrick McLaughlin
Victor Metoyer, Jr.
Daniel Miller
Ada Mary Nason
Ronald Nason
Linda Ohrman
David Cotter O’Neil
Mary Pappas
Miriam Pomeroy
Stanley F. Ptak
Wendell C. Quinney
Donald Ristano
Matthew Sartorelli
Mary Schow
Owen Roger Smith, II
Barbara Stahl
Sandra M. Vadeboncouer
Eugene Van Loan, Jr.
Frederick Nason Walker
Wayne A. Williams
In Recognition of
CSS Team
The Cypress Center, Dr. Dan Potenza,
SSA Team & the CAP Team
Senior Counseling Services
Support Staff, 1555 Elm Street
($1,000 +)
A-4 Health Systems
Anagnost Companies
Anthem Blue Cross and Blue Shield
AstraZeneca
BAE Systems
Beacon Electric
Behavioral Health Network, Inc.
Ben Franklin Printers, Inc.
Bristol-Myers Squibb
Catholic Medical Center
Central Paper Products Co.
Cirtronics Corporation
Craig, Wenners, Craig & Capuchino, PA
Dartmouth-Hitchcock Manchester
The DerryField
Diocese of Manchester
Easter Seals NH
Stephen Eldridge & Co.
Endowment for Health
Heritage United Way
Forest Pharmaceuticals, Inc.
Harvard Pilgrim Healthcare of New England
Ittleson Foundation
Janssen Pharmaceuticals/Research
Landmark Benefits, Inc.
Mill West Developers
Monarchs Care Foundation
NH Charitable Foundation
Northeast Delta Dental
Northwestern Mutual Financial Network
Northwestern Mutual Life
Pfizer, Inc.
Queen City Rotary Club
Samuel P. Hunt Foundation
Stebbins Commercial Properties, Inc.
TD Banknorth
Triangle Credit Union
USI New England
Wyeth Pharmaceuticals
OTHER CONTRIBUTORS
Abbott Labs
A.C. Moore
Advance Notice, Inc.
Aegis Consulting & Solutions
Alphagraphics
American Legion
Angela’s Pasta & Cheese Shop
Aralia Imports
Associated Grocers of NE
Atlas Security Systems
Bank of New Hampshire
Benthien Associates
Best Western Executive Court Inn
& Conference Center
Birkdale Morning Nursery School
Behavioral Information Systems
Blue Dot Glass
Brady Sullivan Properties
Capitol Hill Cleaners
Carpet One
Catholic Family Life Insurance
Center for Life Management
Cephalon, Inc.
Child and Family Services of NH
Child Health Services
Compusense, Inc.
Control Technology
Dartmouth Medical School, Dept. of Psychiatry
DaVinci Laboratories
Decorative Concepts, Inc.
DesRochers Real Estate, Inc.
Dividers Plus, Inc.
Dobles Chevrolet, Buick, Hummer
Eli Lilly and Company
Elliot Health Systems
Ernst & Young
First Resort Marketing
Gentry Cleaning Services
George’s Apparel
Glaxo Smith Kline
Great Impressions Printing
Greater Manchester Charitable Trust
Haggerty’s Cleaning, Inc.
Hannaford, Inc.
Jim Trombly Plumbing & Heating, Inc.
Lavallee/Brensinger Architects
Barbara Maloney, Esq.
R. J. Maloney & Co.
Manchester Community Health Center
Manchester Regional Community Foundation
Marion Office Products
Monadnock Family Services
Moore Center Services, Inc.
NAMI New Hampshire
Naults Cyclery
New England Risk Management, Inc.
NH Catholic Charities
NH Celebrates Wellness
NH Philharmonic Orchestra
New Horizons for New Hampshire, Inc.
Nixon, Raiche, Manning, Casinghino & Leach
Organon Pharmaceuticals
Pelmac Industries, Inc.
Peterboro Basket Company
D.K. Piatt Associates
Premium Vending
Pro Con Construction
Public Service Company of NH
Queen City OB/GYN Group, PA
Bob Raiche Photography
Resource Management Consultants
Riverstone Resources
Serenity Place
Shaheen & Gordon, PA
Shorty’s Mexican Roadhouse
Southern New Hampshire University
St. Joseph’s H.S. for Girls, Class of ’61
St. Mary’s Bank
Standard Electric
Stebbins, Lazos & Van Der Beken
The Bean Foundation
The Norwood Group Realty
T-Quip Sales and Rental, Inc.
Truncellito & Davis Financial Services
Unifund, LLC
Vachon, Clukay & Co., PC
VA Medical Center MCCR
Verizon
Wadleigh, Starr & Peters, LLC
Webster House, Inc.
2006 Annual Campaign*
Honorary Chair,
Chris Carpenter & Family
Phyllis Adams
A&E Flooring, Inc.
Betty & Ed Allman
Anonymous
Agan Avdic
Martin A. Baker
Robert & Georgette Beaudet
John & Miriam Beck
Benthien Associates
Roger & Gail Bourque
Billy’s Sports Bar
Francis & Nancy Brown
Sharon & Robert Cholette
Citizens Bank
David & Judy Corbit
Crystal Clean Air
Roland & Jeannine Dionne
Duffy Family
Thelma & Saul Ellerin
Geri & Don Foucher
Irene Fullam
Michael & Diane Arrato Gavrish
Kathleen Goulet, Esq.
Alan I. Green
David & Susan Guild
Edward & Delores Hanna
The Hasselmans
Ellen M. Hauge
The Hills
The Houle Family
John Hunt
Mary Kazanowski
Richard Spencer Kenyon
Keyes Family
Jeffrey Knight
Ladouceur & Latouche Plumbing & Heating
Lambert’s Garage & Family
Scott & Brenda Legasse
Paul & Elaine Lemieux
Steve Lesniak
Rosamond & David Lockwood
Timothy & Nancy McCarthy
Robin McLane
Bernard McManus
Paul & Joan Newcomb
Joseph T. O’Sullivan
Jacques A. Parent
Richard & Joanne Pizzi
Elaina Pousland
Frank Reczkowski
Pauline M. Reed
John & Olga Roy
Salon 100
Richard T. Samara
Ken & Marnie Snow
Dr. David G. Stahl
Harold & Mary Stimans
Lumina & Richard Straw
Lexi, Sammi & Jack Swiniarski
James & Lynda Truncellito
Warren Turner
Karen & David Van Der Beken
James & Mary Wiglusz
Wayne & Teri Williams
Frances & Richard Winneg
Don Winterton
*Gifts received between January 1
and September 30, 2006
Board of Directors 2005 - 2006
John Beck, Chair *
Richard Pizzi, Vice Chair
Barbara Maloney, Treasurer
Therese Gesel-Towne, Secretary
Scott Davis
Laurie DesRochers
Geri Foucher
Mary Heath
Kathryn Lawson-Scully
Scott Legasse
Gary McGuire, Jr. *
Karen Murray *
Lisa Norton-Mercado
Steven Paris, MD
Terry Quinn
Donald Stevens
Anna Thomas
Andrea Tinkham
Karen Van Der Beken *
Marc Weiner, MD *
Board Officers 2006-2007
Richard Pizzi, Chair
Barbara Maloney, Vice Chair
Scott Davis, Treasurer
Therese Gesel-Towne, Secretary
New Board Members 2006-2007
Fr. C. Peter Dumont
Philip Hastings
Tina-marie Legere
Wayne Williams
401 Cypress Street
Mary Ellen Yatzus
Manchester, NH 03103
* Retiring Board Members
tel. 603.668.4111
fax. 603.669.1131
www.mhcgm.or g
®
Heritage