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PRESENTATION QUALITY EXCELLENCE MODEL INTERCER
Football is defined as a game, as a sport, but goes further.
It's entertainment, it is an engine capable of generating enthusiasm and mobilize
many people.
Sometimes for those who practice it, it is a profession.
In today's society where values are dissipated and mixed, where information
overload leads to dispersion and confusion, football can become the best tool to
teach or reaffirm the values, ethics and morals.
Eliminates racial barriers, you miss nationalism, advocating equality and progress.
Football is a model, a mirror in which millions of people have a way of life, behavior,
values, future.
This CERTIFICATION OF EXCELLENCE aims to be an international recognition to
football schools that are managed excellently and are an example for others.
It aims to be a global recognition to those entities that have not only passion, but
organization, knowledge, vision, strategy, management and obtain results that allow
the sustainability of the sport, which is a world leader: football.
INTERCER has created a model of quality management, which aims to be a model
helps the organization and management in the world of football.
This MODEL comes from the knowledge and experience of an internationally
successful model, which prioritizes the organization and management for the
sustainability of clubs and football schools.
This model is certifiable, it contains requirements for which can be audited and
certified by an entity, or may develop in your organization to optimize resources,
focus on results and get better returns.
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OBJECT AND FIELD OF APPLICATION
The purpose of the Excellence Model Quality is to define the requirements that must
fulfill a training school football, for Intercer certification, in recognition of a system
of management and organization.
Model of Excellence has three options:
- Level III Platinum
- Level II Aurum
- Level I Argentum
The adoption of a management system should be a strategic decision at a football
training school. The design and implementation of the management system are
influenced by:
a).- the environment of a Training School Football, changes in that environment, or
risks associated with that environment,
b).- their changing needs,
c).- its particular objectives,
d).- services provided,
e).- management criteria it employs,
f).- size and structure of a training school football.
It is not the purpose of the Model of Excellence in Management Training Schools
Cup, provide uniformity in its management systems or documentation. The purpose
is to be a reference of how to organize, based on the freedom of each organization
to be structured and organized in the most convenient way in each case. .
The management system requirements defined in this management model are
complementary to legal requirements in each country where the activity takes place,
as defined by national or international bodies such as where the FIFA.
This management model can be used for certification purposes or advice for the
development of criteria and management models.
In developing this model, it takes into account the criteria and professionals AJB
(Asociació Barça Jugadors from FC Barcelona) as an entity based support and a
successful model internationally recognized.
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This management model can be used for certification purposes or advice for the
development of criteria and management models.
In developing this model, it takes into account the criteria and professionals AJB
(Asociació Barça Jugadors from FC Barcelona) as an entity based support and a
successful model internationally recognized.
This management model, specifies requirements for a management system when a
Football School:
a).- needs to demonstrate its ability to regularly provide services and activities that
demonstrate excellence in management, results, and impact on stakeholders (public
administrations, users, professionals, players, social environment, etc.).
b).- aims to increase performance and ensure that the Training School Football to
become an international benchmark and optimize the management and continuously
improve its performance and sustainability.
All requirements of this model of excellence, are generic and are intended to be
applicable to all schools soccer training, who voluntarily take it as reference.
Each school must adapt according to their size, objectives, environment and strategy involved.
Model of Excellence in Football School is structured by areas of operation.
For each area, it defined the requirements should develop and implement and
manage.
The requirements are generic, and must be realized so as to cover the needs of the
Football Training School and the purpose of the requirement.
Requirements is focused, being a guide or list of activities and concepts that the
Football School should deploy in their organization, strategy and management
activities.
All activities should focus on satisfying customers / users, taking into account the
environment in which the activities of the Training School football unfolds.
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STRUCTURE AND
REQUIREMENTS OF MODEL OF
EXCELLENCE
QUALITY
MANAGEMENT
ORGANIZATION
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EXCELLENCE
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MODEL OF QUALITY MANAGEMENT EXCELLENCE
This model is structured as follows:
IA.- Requirements Document: the model itself.
IB.- Requirements Document contains requirements that must be met companies /
entities, not how it must meet, which is adaptable to each school based on:
•
•
•
•
The size (number of students, number of employees, etc.).
The mission, vision and values.
The applicable legislation.
Scope: local, regional, national or international.
Note: Each company / entity is free and responsible for defining the mode of application in its
organizational structure, the requirements contained in this document. The requirements must be clearly
defined and their application regarding the organizational structure and working standards of the
company / entity that develops.
IC.- For the purposes of this model, is set to fulfill means that compliance mode and
applied in practical day-to-day business.
ID.- Purpose of this model, is not to have a bureaucratic system based on manuals,
procedures, instructions, etc. The volume of documents, should be the company /
entity determines as more convenient.
Note: This pattern meant as documents any support: paper, electronic, videos, etc.
IE.- the requirements contained in this model, are generic, form and way to meet
them and how to demonstrate compliance will depend on each company / entity.
When one or several notes in a requirement, the purpose of these is to clarify some
concept. The notes are an integral part of the requirements of the Model.
IF.- The requirements are complete, can not be met or partially developed.
IG.- There is no single interpretation. When you have problems of interpretation or
need for clarification, it can lead té[email protected] for consultation and request a
"Santioned Interpretation" will determine a practical interpretation of the
requirement (provided it can make a clear and specific interpretation).
IH.- INTERCER periodically publish Sanctioned Interpretations "to knowledge and
overall clarification and periodically update the model with these" Santioned
Interpretation "and all those contributions that users and industry experts,
contribute to the development of the model.
IJ.- The purpose of the model is not the same certification, otherwise the
implementation and development of the best possible practices for management
training schools in the field of football.
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II EVALUATION MODEL OF EXCELLENCE IN MANAGEMENT FOOTBALL
SCHOOL
IIA.- Memory:
The company / entity wishing to be evaluated and certified based on this model,
must supply a report that contains:
• Company / school: Tax address, center, fax, website, phone, contact person, e:
mail, tax identification, official and legal name of the company / entity, trademark
(if available ).
The data must be from that location to be assested.
• Brief History: description of the school and its evolution over time.
• A brief presentation of the facilities, activities, services / products, management
team and organizational structure.
• Brief presentation of the environment of the school (if it is local or international,
and their locations), including facilities / infrastructure and main management
structure.
• For each requirement, it should clearly describe the way they met, and the level of
development / implementation.
Note: you can trace in his Report, where to find documentation to extend or support the information
presented in the report.
Memory can not be longer than 50 pages, and its purpose is to give an overview of how to comply with
the requirements of this model.
The language used should be clear, concise, and should not be put not relevant to compliance and
understanding of the degree of compliance with the requirement of this model information.
IIB.- The audit team evaluates memory, and requests any clarifications required for
the proper understanding of the organization and management practices of the
company / entity.
IIC.- Will carry out an audit on site (at the premises of the company / entity) in
order to verify in a practical way, as defined in the specification and the
requirements of the requirements of this model.
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MODEL F EXCELLENCE
REQUIREMENTS
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MODEL OF EXCELLENCE REQUIREMENTS IN MANAGEMENT OF FOOTBALL
SCHOOL:
1. MANAGEMENT
1.1.- Identity and Culture
1.2.- Strategy and Leadership
1.3.- Organization
1.4.- Administration
1.5.- Human Resources
1.6.- Economic Management
2. TECHNICAL SPORTS
2.1.- Sports Strategic Planning
2.2.- Computer Organization
2.3.- Tactics
2.4.- Training
2.5.- Training
2.6.- Evaluation and motivation. psychological aspects
3. INFRASTRUCTURE
3.1.- Design
3.2.- Inventory
3.3.- Maintenance and renovation
3.4.- Security
4. MARKETING / COMMUNICATION
4.1.- Definition of the company and the product and market
4.2.- Market analysis
4.3.- Analysis of the environment
4.4.- Competitive Analysis
4.5.- Analysis of resources and capabilities.
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5. COMMERCIAL
5.1.- Business Strategy
5.2.- Trade channels.
5.3.- Market Segmentation
6. SOCIAL
6.1.- Identification of the social environment of the company / entity.
6.2.- Interaction with parents
6.3.- Interaction with the environment (educational institutions and
public administrations).
7. MEDICAL / HEALTH
7.1.- Medical surveillance
7.2.- Planning physiotherapist and physical performance.
7.3.- Nutrition
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CERTIFICATION
LEVELS
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MODEL LEVELS
The Model of Excellence is divided into three separate levels, which are fully
complementary.
The purpose of these levels is to adapt the model to the needs, structure, size and
organization of any school or football club and facilitate its implementation,
management and certification.
The levels are complementary and allow for the level I started to get to level III is
another intention of the School or Club, allowing continuous improvement and
organizational growth.
The levels are:
-
LEVEL I Argentum: it is located to the sports management (technical and
organizational area).
-
Level II Aurum: Focused on sports management and administration. It
includes requirements Level I Argentum
-
LEVEL III Platinum: focused on sports management, technical, commercial,
strategic and marketing. It includes the requirements of Level I and Level II
Argentum Aurum.
Each school or Club, can choose the level that suits you and be of interest.
The implementation of this model in its different levels, which can perform each
School or Football Club independently or hire the services of appropriate
consultants.
This model of excellence can be applied in their basics, any sports organization.
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ANNEX I.
MODEL LEVELS
Crosstab between the different levels of the Model of Excellence in Management Football
Schools
(Level I - Argentum, Level II - Aurum, Level III - Platinum) references
REQUIREMENT
MODEL
LEVEL III
PLATINUM
LEVEL II
AURUM
LEVEL I
ARGENTUM
1 MANAGEMENT
1.1.- Identity and
culture
1.1.1.- Define the
identity of the
company
1.1.2.- Deploy identity
1.1.3.- Define culture
1.1.4.- Deploy culture
1.1.5.- Management
Policy
1.1.6.- Code of ethics
1.1.7.- Communication
channels and partners
1.2.- Strategy and
Leadership
1.2.1.- Company
strategy
1.2.2.- Identify the
risks
1.2.3.- Define
objectives
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REQUIREMENT
MODEL
LEVEL III
PLATINUM
LEVEL II
AURUM
LEVEL I
ARGENTUM
1.3.- Organization
1.3.1.- Organization
chart
1.3.2.- Job
descriptions
1.3.3.- Minimum
functions
Board of Directors
Managing Director
Technical director
Administration Director
Infrastructure Director
Parents Commission
Technical Commission
Specialists
Commission
1.4.- Administration
1.5.- Human
Resources
1.5.1.- Engagement
1.5.2.- Risks and
prevention
1.5.3.- Remuneration
policy
1.5.3.1.- Remuneration
1.5.3.2.- Relations with
thirty parts
1.5.4- Qualifications
and records
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REQUIREMENT
MODEL
LEVEL III
PLATINUM
LEVEL II
AURUM
LEVEL I
ARGENTUM
1.5.5.- Periodic
training
1.5.6.- Privacy Policy
1.6.- Economic
management
1.6.1.- Strategic
planning
1.6.2.- Economic
control systems
1.6.3.- Income
statement (profit and
loss)
1.6.4.- Cost control
policies
1.6.5.- Calculations of
investment returns
1.6.6.- Annual
economics report
2.- TECHNICAL
SPORTS
2.1.- Sports Strategic
Planning
2.1.1.- Sports Strategic
Planning
2.1.2.- Annual
technical sports
planning
2.1.2.1.- Define the
preseason, the
competitive season
and postseason
2.1.3.- Training and
competition schedules
2.1.3.1.- Training
schedule
2.1.3.2.- Training
Schedule: time
2.1.3.3.- Training times
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REQUIREMENT
MODEL
LEVEL III
PLATINUM
LEVEL II
AURUM
LEVEL I
ARGENTUM
2.1.3.4.- Planning
schedules
2.1.4.- Competition
2.1.4.1.- Competition
Schedule
2.1.4.2.- Competition
Schedule criteria
2.2.- Organization
equipment
2.2.1.- Minimum
structure of equipment
2.2.2.- Professional
structure of each team
2.3.- TACTICS
2.3.1.- Principles of
sports organization
2.3.1.1.- Principles to
learn players
2.3.1.2.- Basic
principles of each
team
2.3.1.3.- The coaches
tactics
2.3.2.- Basic principles
of tactic
2.4.- Trainings
2.4.1.- Basics of
training
2.4.2.1.- Principles
training sessions
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REQUIREMENT
MODEL
LEVEL III
PLATINUM
LEVEL II
AURUM
LEVEL I
ARGENTUM
2.4.2.2.- Training
sessions
2.4.3.-. Principles of
organizing training
sessions and
schedules
2.4.3.1.- Benjamins
2.4.3.2.- Benjamins to
Cadets B
2.4.3.3.- Cadets A
onwards
2.4.3.4.- Competition
2.5.- Training
2.5,1.- Manual or
internal regulations
2.5.2.-. Training in the
rules and norms of
behavior School
2.5.3.- Planning
training of technical
staff
2.5.4.- Exchange of
knowledge
2.6.- Evaluation and
motivation.
Psychological
aspects
2.6.1.- Developing a
positive environment
2.6.2.- Development of
emotional control
2.6.3.- Development of
attention control
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REQUIREMENT
MODEL
LEVEL III
PLATINUM
LEVEL II
AURUM
LEVEL I
ARGENTUM
2.6.4.- Integration of
psychological
preparation
3.INFRASTRUCTURE
3.1.- Design
3.2.- Inventory
3.3.- Maintenance and
renovation
3.4.- Security
4.- MARKETING
COMMUNICATION
/
4.1.- Definition of the
company and the
product and market
4.1.1.- Company
misión
4.1.2.- Market
4.1.3.- Competition
4,2. Market analysis
4.2.1.- Consumption
structure
4.2.2.- Rating criteria
4.2.3.- Action plan
4.3.- Surrounding
analysis
4.3.1.- Purchasing
market
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REQUIREMENT
MODEL
LEVEL III
PLATINUM
LEVEL II
AURUM
LEVEL I
ARGENTUM
4.3.2.- Demand: as it
is generated and
trends
4.4.- Competitive
Analysis
4.4.1.- Identify
competitors
4.4.2.- Objectives of
competitors
4.4.3.- Strengths and
weaknesses of
competitors
4.4.4- Communication
channels with the
market and potential
customers
4.5.- Analysis of
resources and
capabilities
4.5.1.- Available
resources
4.5.2.- Strengths and
weaknesses
4.5.3.- Necessary
resources
5.- COMMERCIAL
5.1.- Commercial
strategy
5.1.1.- Define a
business plan
5.2.- Commercial
channels
5.2.1.- Environmental
characteristics that
influence the school
5. 2.2.- Business
objectives
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REQUIREMENT
MODEL
LEVEL III
PLATINUM
LEVEL II
AURUM
LEVEL I
ARGENTUM
5.3.- Market
segmentation
5.3.1.- Type of client
product / service
5.3.2.- Sources of
information market
behavior
5.3.3.- Price policy
5.3.4.- Competitors
strengths and
weaknesses
5.4.4.- Monitoring
strategy
6.- SOCIAL
6.1.- Identification of
the social environment
of the company / entity
6.2.- Interaction with
parents
6.3.- Interaction with
the environment
(educational
institutions and public
administrations)
7.- MEDICAL /
HEALTH
7.1.- Medical control
7.2.- Planning
physiotherapist and
physical performance
7.3.- Nutrition
NOTE:
: not applicable to this model level
: applicable to model level
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INTERCER
[email protected] ercer.es
www.intercer.es
fax: 34 93 4146855
Skype: intercer.certification
C/. Ganduxer 115, 3º
08022 Barcelona, Spain
Laboratory:
Avda. del Conocimiento nº 3,
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Parque Tecnológico
de Ciencias de la Salud
Granada, Spain