June - International Society of Certified Electronics Technicians
Transcription
June - International Society of Certified Electronics Technicians
ProService [webedition] DENVER, COLORADO magazine The Journal of NESDA and ISCET Vol. XXXIII, No. 3 • Jun. 2007 home of... THIS ISSUE INCLUDES: messages from, NESDA President — Fred Paradis, CSM pg. 3 BACKGROUND SCREENS PART 1 - by Scott Lindeman pg. 4 Passing Parade - by Ed Clingman pgs. 8-9 This Month: ProService An official journal of the National Electronics Service Dealers Association and The International Society of Certified Electronics Technicians. The Premier Service Organization Prepares For Its Signature Event! NESDA President’s Message, by Fred Paradis, CSM/MST .............................. 3 Purpose: ProService Magazine is published by the National Electronics Service Dealers Assn., 3608 Pershing Ave., Ft. Worth, TX 76107. It is intended for the enlightenment, education and entertainment of members of NESDA and ISCET. With the exception of official announcements, the statements and opinions expressed herein are those of the authors and not necessarily those of the associations. Background Screens Part 1 by Scott Lindeman ......................................... 4 Vizio Appoints Vance Baldwin Electronics As A Full Line Authorized Parts Distributor! ................................................. 6 New NESDA Members ................................ 6 Business & Editorial Offices: 3608 Pershing Ave., Ft. Worth, TX 76107 817.921.9061 Fax 817.921.3741 www.nesda.com www.iscet.org NPSC 2007 Keynote Speaker ..................... 7 The Passing Parade by Ed Clingman .......................................... 8-9 New Certified Technicians ........................10 Executive Director: Mack Blakely Director of Communications: Sheila Fredrickson [email protected] Graphic Designer/ Associate Editor: James Keesler [email protected] ISCET Administrator: Ed Clingman [email protected] Technicians “Listen Up” ............................11 Calendar: Send your calendar items to: [email protected] Submit articles to: [email protected] National Professional Service Convention & Professional Service Trade Show Marriott Denver Tech Center Convention: July 24-28, 2007 Denver, CO Trade Show: July 26-27, 2007 NESDA/ISCET Board Meetings NESDA/ISCET Annual Membership Meetings Copyright: Copyright © 2007 by NESDA, Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means without written permission from NESDA. T-E-A Annual Convention & Management Institute October 19th -21st, 2007 The Westin Dallas Fort Worth Airport - Irving, TX ATTENTION READERS: ProService Magazine is now an ONLINE publication that can be found only at www.nesda.com, except for the April and August issues. ProService - June 2007 Corporate Members: ACME Enterprises of Orlando AFFINA ANEW Business Solutions Aon Innovative Solutions APHUSA (Akai) Asset Genie B&D Enterprises Best Buy Company, Inc. Choice Electronics ComputerRepair.com Computer Systems Integrators, Inc. Consumer Priority Service Datacolor DLPLampSource Eagle Distributors, LLC Electronicycle Euras Technologies, LLC Federal Warranty Corporation FieldPower, Inc. Funai Corporation Global Warranty Group Herman Electronics Hitachi America, LTD/Home Electronics Division Howard Electronics Hong Video Technology IBM IMR Sector Council International Light Technologies JVC Service & Engineering Co. KeyPrestige, Inc. Liquidity Services, Inc. Lighting Technologies International MCM Electronics Mitsubishi Digital Electronics National Service Alliance N.E.W. Onkyo U.S.A. Corporation PacParts Partsearch Technologies Philips Consumer Electronics Pioneer Electronics Svc. Inc. PlusOne Solutions Prelco Electronics USA, Inc. Professional Audio Video Service Professional Service Solutions, LLC PTS Electronics Qualxserv Sams Technical Publishing Sanyo Fisher Service Company Sencore, Inc. ServiceBench ServiceNet ServicePower Field Service Solutions Service Software Sharp Electronics, Inc. Signal Holdings Sony Service Company Thomson Inc. Toshiba America Consumer Products, LLC Tri-State Module, Inc. Tritronics, Inc. Union Electronics Warrantech Warranty Corporation of America (WaCA) ZSL, Inc. Advertisers: PTS Electronics ..................................... 4 The Buying Group ................................. 5 ISCET Online Learning ....................... 11 MST ................................................. 9, 11 NPSC.................................................... 12 Tritronics, Inc. ........................ back cover 2 NESDA President’s Message THE PREMIER SERVICE ORGANIZATION PREPARES FOR ITS SIGNATURE EVENT! H “It doesn’t matter whether you are the counterperson, on the bench, on the road, in the office, or a little of all. There is guaranteed to be something that you will learn and take back to your own organization’s benefit.” Fred Paradis, CSM • NESDA President Dave’s Radio & TV Inc. (CSC) Ashland, MA ello all, As I gaze into my screen and make final arrangements for NPSC 2007 in Denver, I can’t help but feel a bit awestruck at the size and breadth of NESDA/ISCET’s offering this year. And I am not just talking about the number of service classes available. No matter what facet of the service chain you are in, there is something waiting for you in Denver. It doesn’t matter whether you are the counterperson, on the bench, on the road, in the office, or a little of all. There is guaranteed to be something that you will learn and take back to your own organization’s benefit. Technical seminars, management classes, symposiums, breakout sessions, the absolutely fantastic Trade Show (the largest in our industry), all in the breathtaking destination of Denver, Colorado. One of my favorite things about NPSC is the varied and diverse nature of the people we meet every year. Small and large servicers alike convene in one central location to share, learn and commiserate about the industry for the betterment of all. That is the spirit of NPSC. And in the spirit of sharing, one event stands out above all others and that is the Keynote Address. I am thrilled that Henry Chiarelli from DBL Distributing has been kind enough to grace us with his wit and wisdom again this year. Anyone who attended last year’s event knows what a charismatic and persuasive speaker Henry is. This is one not to be missed. The Trade Show is absolutely busting at its seams with booth after booth of vendors and industry partners, anxious to get to know both you and your business. Where else can you walk down an aisle and speak with practically everyone you do business with? Manufacturers’ reps from no less than fourteen companies will be on hand. Many have there entire US staff of field reps on hand to discuss and formulate plans that are beneficial to all involved. It has been said many times that once you attend NPSC, you will never want to miss another. In my last report I mentioned the “NPSC Sweepstakes,” where six lucky winners would be chosen to receive an NPSC scholarship of airfare, hotel and convention registration provided by our Industry Angels. An absolute slam dunk in terms of opening one’s eyes to what NESDA/ISCET has to offer. The six lucky winners are…Tom Caruso, Richard Fisher, Dave Vandervinne, Arthur Sauceda, Daniel Mead and Norman P. Domingo. So remember, if you see one of these six winners welcome them aboard and when you see our Industry Angel sponsors, tell them thanks for everything they do all year in support of our organization. NESDA Now Administrator of CSC Program NESDA took over administration of the Certified Service Center program in January of last year. If you are considering applying for certification through the program, the NESDA office can assist you with any questions you may have about certification. Hopefully I didn’t forget anyone or any course and with that in mind, I would like to be proactive on this next thought. At this time I would like to thank every Manufacturer, Parts Distributor, Third Party Administrator, Support Company, NESDA/ISCET staff member and Board member, Henry Chiarelli and above all, every NESDA and ISCET member attending, which without all of your involvement NPSC 2007 will not and would not happen. My deepest and most heartfelt thank you to everyone and see you in Denver. Sincerely, Frederic Paradis, CSM/MST NESDA President CSC patch available This good-looking patch is available to Certified Service Centers for their own use. Please contact NESDA for information on how to order. 3 ProService - June 2007 BACKGROUND SCREENS “If you are concerned about the safety of your personal information, there are a number of questions to ask the screening company about how your privacy is protected.” Part 1 Scott Lindeman • PlusOne Solutions S ervice Pr Providers in all industries continhear and talk about background ue to he screens, and in fact, the topic just won’t go away. The reason? Everyone is talking about them. Consumers are at the core of this topic and are raising background screens; criminal, driving, and registered offender checks, to a new level of awareness. They are telling manufacturers and retailers that not only should these compa- HITACHI ★ JVC MIT SUBISHI PANASONIC PHILIPS SANYO SAMSUNG S HA RP SONY THOMSON TO SHIB A Z E N I T H Clean Room Technology Tech Assistance Call Center PLASMA HDTV DLP LCD nies know who they are dispatching, but that all appropriate steps should be taken to ensure the individual does not pose a threat to the customer’s family, property or personal safety. Consumers have also told their legislators, who, in several states, have proposed bills to increase consumer safety by expanding the background screening from only payroll staff to independent contractors, too. Several years ago Texas made it a law. In recent years, the media has captured and repeated stories of criminal activity perpetrated by individual service workers who were given access to consumer’s homes and already had a violent criminal record. These stories are repeated in the news over and over increasing the public’s awareness. In reality, these unfortunate service events are extremely rare. Not only are the greatest proportion of service providers not criminals, most are educated, qualified professionals who care about their work, their customers and who do an outstanding job. But, in a time of sensationalism, the “call gone wrong” is what people remember. While there is not yet an industry standard for background screens, the trend is gaining momentum and within a short time completing the background screen will become a standard like insurance and licensing. Industry organizations and consumer groups are already working together to define acceptable standards for screening individuals who have access to consumer’s home. Major companies like Sears, Home Depot, Lowes, GE and Federal Warranty explicitly require background screens and more are about to follow. You may think, “OK, I guess I’ll complete a screen, but what about the safety of my personal information? Ser ving Today’s Technology and Beyond Corporate Headquarters: 5233 S. Hwy 37, Bloomington, IN 47401 800-844-7871 • Fax 800-844-3291 4 e-mail: [email protected] • www.ptscorp.com ProService - June 2007 Background screen applications require basic contact information, including a social security number. This number provides the sole ability to track individuals with the consumer reporting agencies and various criminal databases and to differentiate John S. Smith in Little Rock, (convicted sex offender) from John S. Smith in Fayetteville, (professional service provider). The screening companies are legally responsible to protect this data and to ensure its safe keeping. Failure to do so, even if a breach never occurred can result in criminal prosecution and significant expense to correct any harm that may have resulted in connection to the breach. Company owners are also asked to provide data, including their social security number. This allows the reporting agency to verify that the entity requesting the background screens is a legitimate company and is necessary to protect individuals from unlawful release of their private, personal information to just anyone. If you are concerned about the safety of your personal information, there are a number of questions to ask the screening company about how your privacy is protected. • “Are submissions collected via a secured, encrypted web application? Fax? Or paper documents?” You will have to judge which method you are most comfortable with. • “What level of information is made available and to whom?” Information should be limited to the individual and their employers only. Specific detail is not required if the company has a scoring model and can provide a pass/fail indicator thus keeping individual acts confidential and private if past acts do not pose a threat to the public or property. • “Does the provider publish a Privacy Policy, and adhere to the FCRA (Fair Credit Reporting Act) and DPPA (Federal Driver Privacy Protection Act) requirements?” Individual Background Screens are governed by both of the federal acts and numerous state regulatory acts similar to the FCRA and DPPA. • “What if the information is wrong or I do not agree?” The Fair Credit Reporting Act (FCRA) is a government mandated process that specifies a company’s requirements for handling sensitive, private information. Make sure the screening company follows FCRA Guidelines. While there are many reasons that background screening is becoming standard, many companies are completing the screens proactively as a service to their customers. “My company is completing the screens for each of our technicians,” says Robert Hentz, owner of ServiceOne. “We started when I put myself in my customer’s shoes. How comfortable would I be, not knowing if a convicted criminal or sex offender was entering the home of my elderly mother, teenage daughter home alone, pregnant wife, disabled friend or mentally challenged cousin.” “While there is not yet an industry standard for background screens, the trend is gaining momentum and within a short time completing the background screen will become a standard like insurance and licensing.” Look for the next installment on background screens in the August issue to learn what types of screens are available, what they should cost and how you can use the screens to your advantage. This article was contributed by PlusOne Solutions, Inc. a company who works for both client companies and service providers to decrease costs and add value to the service chain. For more specific information on trends in background screening, email [email protected]. HAVE YOU SIGNED UP FOR THE “In recent years, the media has captured and repeated stories of criminal activity perpetrated by individual service workers who were given access to consumer’s homes and already had a violent criminal record.” BUYING GROUP? Sign gn Up Online At A www.thebuyinggroup.com/nesda 5 ProService - June 2007 VIZIO APPOINTS VANCE BALDWIN ELECTRONICS AS A FULL LINE AUTHORIZED PARTS DISTRIBUTOR! V ance Ba Baldwin Electronics is pleased to annou announce the addition of VIZIO to our already extensive line of quality manufacturers. “We are very excited about this new opportunity to t supply original replacement VIZIO parts to the service community. We hope that appointing Vance Baldwin Electronics as a Full Line Authorized Parts Distributor will help make VIZIO a better choice for retailers and rental organizations around the country.” says Robert Coolidge, Senior Vice President of Vance Baldwin Electronics. “VIZIO is excited to have selected Vance Baldwin as its Authorized Parts Distributor. With their extensive experience in the consumer electronics parts industry, Vance Baldwin Electronics will help to further enhance VIZIO’s commitment to provide premier level service and support”, Says Kimberly Van Dorssen, Senior Director of Operations of VIZIO. About VIZIO “VIZIO, Inc. “Where Vision Meets Value,” headquartered in Irvine, California, is a top ten North American flat panel television brand. The VIZIO brand has been seen and heard on TV and radio, including NBC’s Today Show, ABC’s Good Morning America, won numerous awards from leading publications including Good Housekeeping’s Best Big-Screens, CNET’s Top 10 Holiday Gifts, PC World’s Best Buy, Sound & Vision’s Editors Choice, Home Theater Magazine’s Rave Award, PC Magazine’s Editors Choice, AVRev.com’s #1 Product We Love the Best and The Perfect Vision’s Products of the Year. VIZIO is bringing vision to the consumer electronics market through practical innovation. VIZIO products offer customers the most advanced technologies at the most affordable value. Products include the VIZIO and Gallevia lines of Plasma and LCD HDTV displays. Many of these products can be found at Circuit City, Costco Wholesale, Sam’s Club, Wal-Mart and other retailers nationwide along with authorized online partners.” About Vance Baldwin Electronics Founded in 1953, Vance Baldwin has steadily increased in both size and reputation throughout its fifty years of business. Today the company distributes consumer, computer, printer and fax parts as well as industrial items to service dealers around the world. Developing new ways to improve customer service and keeping pace with technology enables Vance Baldwin to stay ahead of the competition. Vance Baldwin Electronics distributes over 60 brands’ original replacement parts and remains to be one of the largest suppliers of original parts in the nation. For more information about Vance Baldwin Electronics, visit www.vancebaldwin.com or call Toll Free at (800) 432-8542. ©2007. VIZIO AND THE V LOGO ARE REGISTERED TRADEMARK OF VIZIO INC. New NESDA Members thru 4/14/07 to 6/20/07 Rachel Borsavage, Elite Audio Repair & Restoration, 9 Northview Rd, Hopewell Jct., NY 12533, (845) 592-2026, (845) 592-2068, [email protected] Dorsey Butler, Butler Radio TV, 1455 Gardner Rd, Raleigh, NC 27610, (919) 832-6273, [email protected] Barbara Guarino, Total Video Service, 4658 Airport Blvd., Mobile, AL 36608, (251) 342-9205, (251) 343-9988, [email protected] Phillande Jackson, Ansco Engineering, 99-16-212 St, Queens Village, NY 11429, (347) 548-4265, [email protected] Todd Kao, Kao’s TV, 3742 W. Warner Ave, Santa Ana, CA 92704, (714) 540-8200, [email protected] Richard Krueger, Best Buy Company, Inc., 7601 Penn Avenue South, Richfield, MN 55423, (612) 291-3368, (612) 292-3116, Ken Lam, Alpha Electronics, 10943 Alondra Blvd, Norwalk, CA 92881, (562) 868-4800, (562) 863-4713, [email protected] Bruce D. Lamson, Sound VCR Repair & Recording, 46 South Main Street, Nazareth, PA 18064, (610) 614-1012, [email protected] Toulois Mauth, TVPLUS, 24990 Alessandro Blvd. #B, Moreno Valley, CA 93553, (951) 247-0140, [email protected] Billy Medina, Eazy Electronics, 15 Southeast 974 Repto Metrop, San Juan, PR 00921, (787) 529-5532, (787) 792-0446, [email protected] Lawrence Minghini, Precision Electronics, 9560 Deereco Rd., Timonium, MD 21093, (410) 967-7000, [email protected] Ronald Mobile, Ron & Terry’s TV & Electronics, Inc., 28835 N. Herky Dr., Suite #212, Lake Bluff, IL 60044, (847) 367-4350, (847) 367-5795, [email protected] ProService - June 2007 6 Sami Mor, Westwood Electronics, 2081 Westwood Blvd., Los Angeles, CA 90025, (310) 475-1800, (310) 474-8219, [email protected] Edgar Ottolia, Video Doctor, 27253 Camp Plenty Rd., Canyon Country, CA 91351, (661) 298-0272, (661) 298-7985, [email protected] John Panzer, Just Audio, LLC, 8902 Belair Rd, Baltimore, MD 21236, (410) 248-8820, (410) 248-8821, [email protected] L. Perlman, The TV Man, 12212 W. Pico Blvd, Los Angeles, CA 90064, (310) 826-1922, (310) 820-1622, [email protected] Yong Rhee, PRO TV Inc., 12810 SW Canyon Rd., Beverton, OR 97005, (503) 643-8057, (503) 626-2079, [email protected] Steve Storr, Projector Doctor, Inc., 12720 Danielson Ct., Poway, CA 92064, (858) 449-9929, [email protected] J. Street, Electronic Repair Center, 7 N. 6th Street, Denton, MD 21629, (410) 820-0162, [email protected] Newlin Tommy, Benchmark Electronics, 10380 Knob Road, Mercersburg, PA 17236, (717) 788-1037, [email protected] Kerry Trinkle, Jackson TV & Electronics, Inc., 813 Lyndon Ln., Louisville, KY 40222, (502) 327-8876, [email protected] Kamran Vojdani, Kami Electronics Service Center, 111 N. Robertson Blvd., Beverly Hills, CA 90211, (310) 289-5264, (310) 289-8040, [email protected] New Corporate Members: Donald Dunlap, Computer Systems Integrators, Inc., P.O. Box 100695, Irondale, AL 35210-0695, (250) 956-6877, [email protected] Dan Frezza, CDA Software, 1306 Continental Dr., Abington, MD 21009, (410) 612-0644, (410) 612-0646, [email protected] Join Us for the Keynote Address at NPSC 2007! Attending this session is guaranteed to make you money! 7 ProService - June 2007 The Passing Parade ISCET NEWS & VIEWS June 2007 Ed Clingman • ISCET Administrator E lection o of ISCET Officers & Directors place as this is being written. Balis taking p on the ISCET website, www.iscet. lots are o procedure is new this year…we’re votOrg. The proce using our website as the ballot box, ing online, usin and saving a lot of money spent on postage in previous years. You can print your ballots off the website and mail them in, or fax them to 817-921-3741. They can also be presented prior to the vote count at the ISCET Membership meeting which is scheduled for Saturday, July 28, 2007 at the NPSC (Joint NESDA/ISCET Convention) being held at the Masrriott Tech Center in Denver, CO at 9:15 AM MDT. Any vote previously mailed can be changed by the person voting at NPSC 2007. “Call 800-946-0201 if you are looking for something new to help you upgrade your electronics education classes, do it now.” Ballots are in the Members Only section of the ISCET Website. If you don’t know the password, call 1-800-946-0201. The offices of President, Vice-President, Secretary, Treasurer and 2 At Large Directors will be elected. IF YOU HAVEN’T VOTED - - DO IT NOW! ESA Learning Graphics, LG-1 through -4 are available for schools that are using the ESA program for their electronics training. The Learning Courses, LC-1 through -4 are also ready for student use under the ESA program. Use of these graphics which are accessed through our website is free until August 2007 at which time a sight license is necessary for unlimited use in your school at $450.00 per school year. For more information call 800-946-0201 or e-mail [email protected]. If you are looking for something new to help you upgrade your electronics education classes, do it now. ProService - June 2007 8 SKILLS, USA will again be using ISCET examinations at the 2007 National Competition in Kansas City, MO in Electronics Technology and Electronics Application as a tool in providing competition to select National Winners. Mr. Del Whiteman, ISCET Director and Educational Consultant will work with these two groups as well as present “The Changing Face of Electronics Education” at the SKILLS University part of the gathering. NCEE, the National Coalition for Electronics Education, an organization consisting of educators, leaders in electronics, appliance, industrial, and many other segments of electronics is working very hard to keep electronics education in the curricula of schools all over the nation. If you are interested in keeping a pool of electronics technicians training to fill attrition vacancies and also to fuel a growing economy, and providing a career path that our young people can adopt to provide a good living, then contact them at [email protected]. LIFETIME ISCET MEMBERSHIPS! Have you considered lifetime memberships instead of the annual renewals? A membership for the rest of your life costs only $425.00. That’s only 6 years of memberships at $ 70.00 plus $5.00… so after 6 years you could have had a paid up membership for just $5.00 more….for the rest of your life! Preparing for the END! – Every few years some group of people, most of which you never heard of before, have declared that the World is coming to an end on some specific date or time. Nobody pays much attention to them except for the novelty involved. BUT NOW COMES ALONG Sir Isaac Newton, yep, the one that fathered Physics no less with his deductions concerning apples falling from a tree…yep that Sir Isaac Newton. It seems that in the year of 1704 he wrote a letter (currently on display at Jerusalem’s Hebrew University) that predicted the end of the World in the year 2060. “Working from verses in the Book of Daniel, the elaborator of the classical laws of gravity, motion and optics argued that the world would end 1,260 years after the foundation of the Holy Roman Empire in western Europe in 800 AD.” as reported by Physorg.com in their June 17, 2007 issue on the internet. Online Testing & Learning has moved to a new server, and with program modifications is enjoying a much faster reaction time than before. Many compliments have been received concerning the increased speed and ease of testing management. Associate CET Examinations #1205 and #1207 have been revised as of June 12, 2007. If any ISCET CAs or Proctors have copies of these examination books, please destroy them. No examinations utilizing the exams prior to V1.0 June 12, 2007 of both 1205 and 1207 will processed if given after July 31, 2007. NASTeC Appliance Training is scheduled at NPSC 2007 with both LG and GE holding classes on their products. Consult the Event Schedule for details. Use this link, http://www.nesda. com/npsc/eventschedule.html for details. classes, Trade Show and all other show items…or you can register at $75.00 per day (7/25, 26 & 27) which also includes meals, training and Trade Show (if your days Thursday, 7/26 and/or Friday, 7/27). Hotel accommodations are not included. Rooms at the Convention rate are sold out, but there are plenty of other nearby rooms at affordable rates. Technicians can profit greatly by a two day attendance…pick the days of the most training that you want to see. Denver is a fun city…lots of activities…and don’t forget the Major League Baseball Game, L.A. DODGERS vs. COLORADO ROCKIES, Friday night, 7/27. “NPSC 2007 may well be the bargain of the year for technicians… especially those in the Colorado, New Mexico, Arizona, Utah, Nebraska, Kansas & Wyoming.” NPSC 2007 IS WHERE TECHNICIANS CAN GET A LOT FOR THEIR MONEY! NPSC 2007 may well be the bargain of the year for technicians…especially those in the Colorado, New Mexico, Arizona, Utah, Nebraska, Kansas & Wyoming. Registration fee is $220.00 per person (if by 7/15/07) which includes meals, training MULTIMEDIA SYSTEMS TECHNICIAN MEET THE NEWEST MEMBER OF TODAYS SERVICE CENTER TECHS! For Today’s In-Home Techs Deals with Know How & Minimum Theory Currently in Beta JJOURNEYMAN LEVEL Training and Testing Available NOW! Call 800-946-0201 e-mail [email protected] YOURBEST BETS • • • • • ISCET Online Learning Associate CET Prep Course (Self-Study & Virtual Classroom) Associate Electronics Learning Course Telecommunications Study Guides - Computer, Radar, Industrial MST (Media Systems Technician) TALK TO AN ISCET STAFF MEMBER TODAY! 3608 Pershing Ave., Fort Worth, TX 76107 • 800-946-0201 fax 817-921-3741 • www.iscet.org 9 ProService - June 2007 Welcome New Certified Technicians Congratulations to all those who passed exams, 4/14/07 to 6/21/07 • JOURNEYMAN • • ASSOCIATE • Jim White Adrian Rodriguez; North Hollywood, CA John S. Worthy; Burbank, CA Lazergrade Hien Le; Houston, TX Donald W. Williams Dean Hall; Vincennes, IN Kathryn Sue Duncan Gregory L. Gray; Hurdland, MO James D.L. Moore, Jr. Robert D. Beaudry; Henderson, NV Matthew W. Evans; Las Vegas, NV Dana L. Glavich; Las Vegas, NV Huey Hopkins; Las Vegas, NV Douglas K. Hudman; Las Vegas, NV Thomas C. Mcdade; Las Vegas, NV Rodney D. Nemitz; Las Vegas, NV Douglas N. Rolter; Las Vegas, NV Kenneth T. Sissom; Henderson, NV Charles A. Smith; Las Vegas, NV Sean Z. Spearin; Henderson, NV Johnnie T. Vargas; Las Vegas, NV Richard Vilcheck Jr; Las Vegas, NV Gary L. Wakeman; Las Vegas, NV Jeffrey L. Yeagley; Las Vegas, NV Dwayne A. Blount Shane C. Patterson; Green Ridge, MO Robert R. Aston Anthony J. Adame; El Paso, TX Jose L. Baeza; El Paso, TX Joseph E. Nichols; El Paso, TX Saul R. Paredes; El Paso, TX Roy B. Reta; El Paso, TX Edward Reilly Jr. Robert Storie; North Las Vegas, NV David L. Woodruff Jr. William Salyers; Franklin Furnace, OH • JOURNEYMAN MST • Albert Moses Robert L. Braman; Baltimore, MD Douglas H. Freeman; Jacksonville, FL Peter J. Rattigan; Douglasville, GA Daniel J. Reardon III; Bel Air, MD Ralph Coviello John Zielinski; Buffalo, NY Mack Blakely Josiah D. Pavish; League City, TX ProService - June 2007 10 Ronald L. Caron Octavio Martinez; Phoenix, AZ Albert Moses C. W. Farrell; Littleton, CO Robert J. Mang; Pleasant Valley, NY Leslie A. Price; Erie, CO Leslie Paul Sheets Nathan R. Christin; Donnellson, IL Michael Debourbon Kuruppu G. Kuruppu; Plainfield, IN Nathan A. Mccarty; Brownsburg, IN Bonnie King Kirk Smith; Middletown, IN R. Allen Shotwell Jeremy S. Habich; Linton, IN John R. Strole; Terre Haute, IN Donald W. Williams Derek H. Barrett; Vincennes, IN Jason R. Crites; Worthington, IN Christy A. Glasgow; Linton, IN Andrew M. Hecht; Bruceville, IN Jacob S. Kent; Arcadia, IN James R. Lachance; Shelbyville, IN Devin C. Pfoff; Vincennes, IN Crystal M. Scharlott; Englewood, CO Gregory Williams; Patricksburg, IN Stanley Creitz Steven A. Boese; Marysville, KS Bryan K. Hartsel; Concordia, KS Dustin P. Miller; Beloit, KS Jared T. Rees; Beverly, KS Rod D. Moore Jeffrey M. Abu-Nasser; Topeka, KS Will H. Amos; Wichita, KS Chad L. Clayton; Wichita, KS Danny E. Conway; Wichita, KS Samuel G. Coy; Towanda, KS David B. Coyle; Wichita, KS Eric S. Davis; Wichita, KS Marsha K. Harris; Goddard, KS Jesse A. Hayes; Wichita, KS Robert W. Hickstein; Wichita, KS Autrey G. Howell, III; Wichita, KS Dustin L. Jones; WichitA, KS Justin A. Jones; Wichita, KS; David P. Kamprath; Topeka, KS Adam D. Lodahl; Joplin, MO Shane W. Lowe; Wichita, KS Kevin L. Mcclendon; Topeka, KS Wayne E. Morris; Wichita, KS Eddie R. Mosley Jr; Joplin, MO Kraig D. Patrick; Wichita, KS Scott E. Paulson; Wichita, KS Malynda S. Peck; Carthage, MO Tien D. Pham; Wichita, KS Lymon Phelps; Wichita, KS Laura L. Potts; Joplin, MO Phillip R. Roenne; Wichita, KS Jason W. Rowland; Wichita, KS Cletuis F. Samqua II; Topeka, KS Ian E. Sandoval; Wichita, KS Beni Santibanez; Wichita, KS J. Daren Simmons; Webb City, MO Aaron L. Simpson; Wichita, KS Timothy Steffes; Wellington, KS Carelene L. Temple; Wichita, KS Phuong N. Vo; Wichita, KS Jamie D. Whaley; Osage City, KS Colton D. Wiley; Topeka, KS Gary P. Moore Kelley R. Billington; Grand Rivers, KY Jillian L. Moore; Benton, KY Richard Vigue Eric C. Lovejoy; Fairfield, ME Patrick Nowlin Dexter B. Bruce; Centralia, MO William P. Seigfried; Mexico, MO Adam R. Shramek; Middletown, MO Trenton S. Terry; Mexico, MO Earl Fosler Jacob M. Sharrer; Beatrice, NE Kathleen Schwartzer Melvin L. Spahn; Norfolk, NE Rayanne Maulick Michael G. Espino; Milpitas, CA DhanushKa Giragama; San Jose, CA Mike Jay Quindiagan; San Jose, CA Frank D. Tran; San Jose, CA Jun Zhao; Sunnyvale, CA Jackie Baker Jason Beall; Jeffersonville, IN Aaron J. Hodge; New Albany, IN Erik C. Schwartz; Sellersburg, IN Don Carter Khurram S Akber; Carrollton, TX Tommie L Snow; Lewisville, TX Ed Clingman Timothy L. Dudley; Houston, TX Mukund R. Ramesh; Irving, TX Joe Faddis Jonathan A. Boutwell; Denton, TX Ryan N. Delaney; Denton, TX Ryan Donnelly; DeNton, TX Donald F .Lynch; Denton, TX Terrence W. Pollard;Denton, TX Christine Wilson Brian Bosch; Lake Tapps, WA Lucas Brazell; Auburn, WA Joshua J. Melheim; Pacific, WA Ashley B. Stamper; Lake Tapps, WA David W. Versteeg Dane M. Carlin; Mitchell, SD Chad K. Chapin; Havana, ND Jonathan R. Dale; Fulton, SD Raymond J. Flanagan; Mitchell, SD Casey M. Hegge; Platte, SD Brandon R. Hewson; Mitchell, SD Jeremy E. Johnson; Mitchell, SD Kyle N. Meyer; Mitchell, SD Norman Ahlhelm Tony Garza; Killeen, TX Cary John C. Labrado; Belton, TX Una M. Taylor; Killeen, TX Michael A. Trevino; Killeen, TX Alan H. Green Gabriel A. Aguilar; Round Rock, TX Kip Siewert Fred Momanyi; Arlington, TX Paul Wilson Jorge Aguirre; El Paso, TX Armando F. Gallegos; El Paso, TX David C. Grancer; El Paso, TX Harry A Sanders Randy J. Bren; Cinebar, WA James M. Long Brennan McDonald; Shepherdsville, KY Daniel N. Fox Eric R. Seider;Oostburg, WI Elaine Espinosa-Sims Abraham Gonzalez; Lake Arthur, NM Jose A. Martinez; Roswell, NM Jeff Paschke Michael L. Schmidt; Larsen, WI Tom J. St. Marie; Winneconne, WI Leo Strik David Cordoba; Pawtucket, RI StaphanIe Digiovanni; Pawtucket, RI Thomas J. Lage; Pawtucket, RI Steven P. Morgado; Pawtucket, RI Peter A. Navarro; Pawtucket, RI TECHNICIANS “LISTEN UP” Harvey Hackenhammer - ISCET Staff Writer I f you guy guys are looking for bargains – who isn’t? And on something you all want, and probably could use. What? What is a a day or two doing nothing but chance to spend sp from manufacturers like Hilistening to people p tachi, Sharp, Panasonic, LG, Samsung, Toshiba, General Electric and many others explain those secrets that are only learned by talking to “the man”. What man? THE Man that’s on the inside and knows the answers to hard questions about his products. Every manufacturer has at least one “THE Man”. Listen UP: BREAKFAST -- Sponsored by Pioneer, Oh Yea, forgot to tell you there’s food included in the deal, and it’s fair-fine, too. Sharp 2007 Aquos Update. Our 2007 Aquos update discusses how to disassemble, troubleshoot to board level, operate service menus and perform software updates. Trainer -- Steve Gelman CET LUNCH -- Sponsored by Thomson Panasonic. New Panasonic 2007 LCD PJ TV with a LIFI ™ (Light Fidelity) long life lamp having a 5 year warranty! Course covers what you need to repair the TV: Access, repair strategies, service modes, adjustments. Trainer -- Herb Chin, Panasonic COCKTAILS & DINNER -- Sponsored by Sharp That’s a lot of smarts for one day. And here’s what’s better there’s 2 days where this kind of brainpower is on display. All you got to do is take-it-in. When you think that you can have all that for just one day’s time and $75.00 a day (Meals and drinks are worth that). If you live within driving distance of Denver, CO – well it’s a steal. 3 squares and learning too. Samsung. 2007 DLP and LCD products. HLT and LNT series. Trainer -- Jim Swift, Samsung. CSM (Certified Service Manager) Prep Class (Trainer — Rob Steinruck CET/CSM) Just a couple other choices, and, yup there’s lots more, too. There’s enough to fill 3 whole days at least, including a Major League Baseball game Friday Night, all included in the $75.00 a day. (No Hotel though, lots of reasonable rooms nearby. Sorry, the room block with reasonable rates at the convention hotel is all gone) Click on the following http://www.nesda.com/npsc/ eventschedule.html to get the whole deal. Look at all the ways you can learn more than you know. Where’s that? It’s all available for YOU at the NPSC (NESDA/ISCET) Convention and Trade Show July 25 through 28, 2007. Get all the details, click on that blue link above. If you’re hunting bargains – this be one. MST M Multimedia Systems Technician S t i Certification. Are You Cashing In On Today’s Home Theatre Install & Service? Call 1-800-946-0201 For Details 11 ProService - June 2007 I]_akl]jÛ<YjdqÛYf\Û!6% .ATIONAL0ROFESSIONAL3ERVICE#ONVENTION 0ROFESSIONAL3ERVICE4RADE3HOW -ARRIOTT$ENVER4ECH#ENTERs$ENVER#/ *ULY &ULL CONVENTION REGISTRATION INCLUDES ALL PROGRAMMED MEALS BANQUETS DOOR PRIZE 2ETURNCOMPLETED2EGISTRATIONTO.03#0ERSHING!VE DRAWINGS TRADE SHOW DEALERMANUFACTURER MEETINGS SEMINARS AND WORKSHOPS &ORT7ORTH48&AX !CTIVITIESMAYBESCHEDULEDFOROPTIONALPARTICIPATIONATANEXTRACOST4HEREISNO ORREGISTERONLINEATWWWNESDACOM CONVENTIONYOUTHPROGRAM(OWEVER#(),$2%.!.$5.$%2!2%&2%% ./4%3PECIAL2EGISTRATION2ATESAREVALID/.,9ONREGISTRATIONSCOMPLETEDFULLY 0LANTOARRIVEON*ULYANDDEPARTON*ULYTOPARTICIPATEINALLSCHEDULEDEVENTS !DVANCEPLANSINCLUDEA7ELCOME2ECEPTIONONTHEEVENINGOF*ULYWITHFOOD PAIDANDRECEIVEDBEFORETHEDEADLINESLISTED#HILDRENAGEANDUNDERAREFREEWITH REGISTEREDPARENTORGUARDIAN#ONVENTIONFEESCHEDULEPERPERSONAGESANDUP FUNANDBEVERAGES .AME?????????????????????????????????????????????????????????????? &IRM.AME ????????????????????????????????????????????????????????? !DDRESS???????????????????????????????????????????????????????????? #ITY????????????????????????????????????????????? 3TATE????????????? :IP????????????????????????????0HONE?????????????????????????????? %MAIL!DDRESS ?????????????????????????????????????????????????????? )FREGISTEREDAND &ULL#ONVENTION &5,,90!)$BY 2EGISTRATION *ANUARY -AY *ULY !FTER*ULY!TTHEDOOR $AILY 4OTALS ?????????????????????? ?????????????????????? ?????????????????????? ?????????????????????? &ULL.AME "ADGE.AME &ULL.AME "ADGE.AME &ULL.AME "ADGE.AME &ULL.AME "ADGE.AME &ULL.AME "ADGE.AME Other (Write In) Technician Dealer Press Sales Rep Manufacturer Distributor Speaker Instructor Non-Member #HECKALLTHATAPPLY ISCET Member If Full ConventionLeave Blank If Daily- Circle Below NESDA Member #HECK"OX)F &IRST.03# 3PECIAL2OOM2ATES2OOMRATESATTHE-ARRIOTTAREONLYSINGLEORDOUBLE#HILDREN "ELOWPLEASEPRINTLEGIBLYYOURNAMEANDTHENAMESOFALLOTHERREGISTRANTSINCLUD YEARSANDUNDERSTAYFREEWITHPARENTS2ATESDONOTINCLUDEROOMTAX!SPECIALBLOCK INGNICKNAMESASTHEYARETOAPPEARONTHEREGISTRATIONBADGES0LEASEPUTACHECK OFROOMSHASBEENSETASIDEFOR.03#ATTENDEES2OOMSARESUBJECTTOAVAILABILITYAFTER INALLAPPROPRIATEBOXES THEENTIREBLOCKISSOLDORAFTERTHEBLOCKEXPIRESON*ULY2%3%26!4)/. 2%15%3432%#%)6%$!&4%24(%#54/&&$!4%7),,"%"!3%$/. .UMBERSOF0ARTICIPANTS,ENGTHOF2EGISTRATION !6!),!"),)49!44(%(/4%,302%6!),).'2!4%34ORESERVEAROOMPHONE !DULTS !DULTS &ULL?????????????$AILY??????????????4OTAL.OOF$AYS??????????? ORANDSAYTHATYOURERESERVINGUNDER.03#2EMEMBER MAKEYOURRESERVATIONBY*ULYOREARLIERIFPOSSIBLE #HILDREN #HILDREN &ULL?????????????$AILY?????????????? 4OTAL.OOF$AYS?????????? -AKEYOURCHECKPAYABLETO.%3$! rÊ 6ISA rÊ -# rÊ $ISCOVER.O????????????????????????????????????? %XP?????????????3IGNATURE??????????????????????????????????????? 4574( &3 4574( &3 4574( &3 4574( &3 4574( &3 2%&5.$0/,)#9)FYOUREGISTERINADVANCEANDLATERlNDTHATYOUHAVETOCANCELANYTIMEPRIORTOCONVENTION ALLMONEYPREPAIDWILLBEREFUNDEDEXCEPTFORAPROCESSINGFEEPERREGISTEREDPERSON Retrieve & Print Invoices • All the information that you could need, available 24/7 from the convenience of your computer. • Look up parts by yourself or use our handy parts assist page and get a reply within 24 hours. • Check the status of dud returns. • View copies of past and current invoices • Check your account balance on line. • Browse our on line parts and supplies catalog Semiconductor Search It All Begins Here! Parts Search & Inventory • Search for semiconductors and see what brands are available and in stock. • Check your backorder status and ETA’s. • Check on open orders status • Visit our web pages on generic parts: resistors, fuses, capacitors etc. • View lots of cross- reference information • Monthly drawings for great prizes. Online Orders Placed By 4:30 PM EST Shipped Same Day! Backorder & ETA Reports Comprehensive Parts Search Tools & Accessories www.tritronicsinc.com Maryland Phone: 800•638•3328 Fax: 800•888•3293 Miami Phone: 800•365•8030 Fax: 800•999•3293