2014 annual report - Lakeview Regional Medical Center

Transcription

2014
Year In Review
95 Judge Tanner Blvd. Covington, LA 70433
lakeviewregional.com
facebook.com/LakeviewRegional
LRMC-10677 03/15
LRMC-10677-BK-2014 Year In Review.indd Spread 1 of 16 - Pages(30, 1)
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Survey Results
Lakeview Quality: Core Measures
2014 Year In Review
How High Have We Climbed?
LAKEVIEW
REGIONAL ST TAMMANY NORTH OAKS
MEDICAL
PARISH
MEDICAL
HOSPITAL
CENTER
CENTER
Medicare.gov
Hospital Compare
1/1/2013 – 12/31/2013
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MEMORIAL
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You should be proud of the work you have done both within our hospital and in
the community. I have no doubt that our highly talented workforce will continue
to provide world-class care to each person who is touched by a Lakeview Regional
Medical Center employee. Well done!
Accreditations, Re-Accreditations, Certifications & Awards . . . . 3
Fair
In an effort to share your achievements with the entire Lakeview Regional family,
we have compiled this Year-in-Review report. It contains department accreditations
and certifications, employee awards and recognitions, Lakeview “firsts,” volunteer
news, and a long list of how our hospital has impacted the community through
service, sponsorships and volunteer hours.
Congratulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Good
nother year has come and gone, and I look back with great joy on what a
successful year it has been for Lakeview Regional Medical Center, its employees,
and our community. As the Chief Executive Officer, it is pleasing to see all of the
accomplishments we have achieved. I grow more humbled by the commitment and
dedication you, the staff at Lakeview Regional Medical Center, have for not only
our hospital, but for our community at-large.
Table of Contents
Very Good
A
Bret Kolman
Chief Executive Officer
Excellent
Growth, Recognition and Community were Hallmarks of 2014
at Lakeview Regional Medical Center
Our New Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Employee Awards & Recognitions . . . . . . . . . . . . . . . . . . . . . . . . . 7
Employee Years of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2014 % Excellent
New Hires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2012 % Excellent
Physicians . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2009 % Excellent
Volunteers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Did You Know? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2014 Exc Percentile
2012 Exc Percentile
2009 Exc Percentile
In The Community . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Marketing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Fun Times & Fond Memories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Survey Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
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2014 Survey
Lakeview Regional Behavioral
Health Center was proud to
announce the grand opening of its new
location on the hospital campus across
from the Emergency Department.
The ribbon cutting ceremony was
held April 24th.
Employee Survey Results:
# 6 in HCA
# 1 in Level-C Hospitals and above.
Kevin Samrow joined
the administration
team as Interim Chief
Operating Officer.
Lakeview Regional
Medical Center
announced that
Shaun Armontrout,
MSN, RN joined the
Senior Management
Team as Chief Nursing
Officer in June.
Lakeview Regional Medical Center and Health to You
(H2U), a national provider of employer health services, was
pleased to announce the H2U Health Center opened for the
hospital’s employees and their dependents. The H2U Health
Center can be accessed by employees and their dependents for
immediate primary care needs. In addition, the H2U Health
Center is available to a select number of local businesses who
partner with Lakeview Regional Medical Center to offer this
same benefit to their employees and dependents. Participating
employers gain convenient access and save money on
healthcare by paying a negotiated, lower cost through H2U.
We were the first hospital on the Northshore
to offer 24/7 Neurosurgery coverage.
2
Bret Kolman
was selected as
Northshore Heart
Walk Chairman.
Lakeview Quality: Patient Safety
Congratulations are in Order
HOSPITAL SAFETY SCORE
Using 28 evidence-based measuress
p
of patient safety, the Leapfrog Group
calculated a numerical safety score
e
for all eligible hospital in the US.
n
The numerical safety score was then
converted into one of five letter
grades.
Lakeview
w
Regional
Medical
Center
Oc
Ochsner
chsner
Medical
Center North Shore
Slidell
Memorial
Hospital
T
St Tammany
Parish
Hospital
Ochsner
Oc
chsner
Best
Medical
Performing
Center - New
Hospitals
Orleans
Process Measures
Leapfrog
Doctors Order Medications through a
computer
100.00
5.00
100.00
5.00
5.00
100.00
Leapfrog
Effective Leadership to Prevent Errors
120.00
77.14
111.43
111.43
111.43
120.00
Leapfrog
Staff Work Together to Prevent Errors
20.00
20.00
20.00
20.00
15.56
20.00
Leapfrog
Training to Improve Safety
40.00
8.00
40.00
40.00
20.00
40.00
Leapfrog
Track and Reduce Risks to Patients
120.00
98.18
120.00
120.00
109.09
120.00
Leapfrog
Enough Qualified Nurses
100.00
52.38
85.71
100.00
100.00
100.00
Leapfrog
Correct Medication Information is
Communicated
35.00
21.00
32.67
35.00
23.33
35.00
Leapfrog
Handwashing
30.00
24.00
30.00
30.00
30.00
30.00
Leapfrog
Take Steps to Prevent Ventilator
Problems
20.00
15.00
20.00
20.00
18.33
20.00
CMS
Use Antibiotics Right Before Surgery
100.00
99.00
99.00
99.00
96.00
100.00
CMS
Use Correct Antibiotics Before Surgery
100.00
99.00
99.00
99.00
99.00
100.00
CMS
Stop Antibiotics Soon After Surgery
100.00
98.00
97.00
95.00
95.00
100.00
CMS
Remove Catheter Soon After Surgery
100.00
98.00
100.00
90.00
93.00
100.00
CMS
Take Steps to Prevent Blood Clots
100.00
99.00
99.00
96.00
95.00
100.00
We welcomed new additions to our family!
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2014 Survey
Accreditations, Re-Accreditations, Certifications & Awards
About Leapfrog*
Stroke Accreditation
Leapfrog’s mission is to trigger giant leaps forward in the safety, quality and affordability of health care by:
• Supporting informed health care decisions by those who use and pay for health care; and,
• Promoting high-value health care through incentives and rewards.
The Leapfrog Group is a voluntary program aimed at mobilizing employer purchasing power to alert America’s
health industry that big leaps in health care safety, quality and customer value will be recognized and rewarded.
Among other initiatives, Leapfrog works with its employer members to encourage transparency and easy access to
health care information as well as rewards for hospitals that have a proven record of high quality care.
The Leapfrog Hospital Survey is the gold standard for comparing hospitals’ performance on the national standards
of safety, quality, and efficiency that are most relevant to consumers and purchasers of care. The survey is the only
nationally standardized and endorsed set of measures that captures hospital performance in patient safety, quality and
resource utilization. Hospitals that participate in the Leapfrog Hospital Survey achieve hospital-wide improvements that
translate into millions of lives and dollars saved. Leapfrog’s purchaser members use Survey results to inform their
employees and purchasing strategies. In 2014, 1,501 hospitals across the country completed The Leapfrog Hospital Survey.
Leapfrog’s Hospital Safety Score® assigns A, B, C, D and F grades to more than 2,500 U.S. hospitals based on their
ability to prevent errors, accidents, injuries and infections. The Hospital Safety Score is calculated by top patient
safety experts, peer-reviewed, fully transparent and free to the public. A full analysis of the data and methodology used
in determining grades is available online here. The newly re-launched website now includes consumer-friendly videos
and tips for patients and their loved ones. A Hospital Safety Score mobile app is also available for download.
Lakeview Quality: Patient Safety
THE LEAPFROG GROUP
Lakeview
w
Regional
Medical
Center
Oc
Ochsner
chsner
Medical
Center North Shore
Slidell
Memorial
Hospital
St Tammany
Tamman
Parish
Hospital
Ochsner
Oc
chsner
Best
Medical
Performing
Center - New
Hospitals
Orleans
CMS
Dangerous Object Left in Patient's Body
0.00
0.00
0.00
0.00
0.00
0.00
CMS
Air or Gas Bubble in the Blood
0.00
0.00
0.00
0.00
0.00
0.00
CMS
Dangerous Bed Sores
0.00
0.00
0.00
0.27
0.18
0.00
Patient Falls
0.48
0.00
0.22
0.54
0.18
0.00
0.38
1.18
0.24
0.59
0.77
0.00
0.90
0.00
0.76
1.61
2.28
0.00
Leapfrog
Leapfrog
Infection in the Urinary Tract During ICU
Stay
Surgical Site Infection After Colon
Surgery
Leapfrog
Collapsed Lung
0.17
0.23
0.54
0.64
0.31
0.10
Leapfrog
Dangerous Blood Clot
2.18
3.50
3.00
2.34
2.36
0.74
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The Joint Commission, the leading accreditor of health care organizations in
America recognized Lakeview Regional Medical Center for exemplary performance
in using evidence-based clinical processes that are shown to improve care for
certain conditions. The clinical processes focus on care for heart attack, pneumonia,
surgery, children’s asthma, stroke and venous thromboembolism, as
The Joint Commission
well as inpatient psychiatric services. New this year is a category for
Top Performer on
immunizations for pneumonia and influenza. Lakeview Regional Medical
Key Quality Measures®
Center was the only hospital in the Greater New Orleans area to be
2014
recognized four years in a row on four key quality measures.
®
Lakeview Regional recognized for outstanding record in patient safety—
awarded an “A” in Fall 2014 Hospital Safety Score.
Outcome Measures
CMS
Lakeview Regional Medical Center earned “Top Performer on
Key Quality Measures®” by The Joint Commission
The Joint Commission recognized 115 HCA Hospitals as Top Performers.
Eighty-Five Percent of HCA’s U.S. Hospitals were included on The Joint Commission’s Top Performers List and
Lakeview Regional Medical Center was included on the list.
*Leapfrog.org.
HOSPITAL SAFETY SCORE
Using 28 evidence-based measuress
of patient safety, the Leapfrog Group
p
calculated a numerical safety score
e
for all eligible hospital in the US.
The numerical safety score was then
n
converted into one of five letter
grades.
Lakeview Regional Medical Center has earned The Joint Commission’s Gold Seal of Approval®
for its Primary Stroke Center, the first of its kind on the Northshore, by demonstrating continuous
compliance with The Joint Commission’s state-of-the-art national standards for health care quality
and safety in disease-specific care. In addition to this certification, Lakeview Regional Medical
Center has also received the Get with the Guidelines®—Stroke Silver Quality Achievement Award for
implementing specific quality improvement measures outlined by the American Heart Association
and American Stroke Association for the treatment of stroke patients.
Lakeview Regional Medical Center was honored with an “A” grade in the Fall 2014 Hospital Safety Score, which
rates how well hospitals protect patients from errors, injuries and infections. Only 31-percent of hospitals across
the country achieved this high grade. The Hospital Safety Score is compiled under the guidance of the nation’s
leading experts on patient safety and is administered by The Leapfrog Group, an independent industry watchdog.
The first and only hospital safety rating to be peer-reviewed in the Journal of Patient Safety, the Score is free to
the public and designed to give consumers information they can use to protect themselves and their families when
facing a hospital stay.
Lakeview was honored by March of Dimes and
Louisiana Hospital Association for meeting the
recognition criteria. Champions for Quality Care!
Through the strong start for mothers and newborns
initiative, a partnership with the U.S. Department of
Health and Human Services and the American College
of Obstetricians and Gynecologists, the March of Dimes
has been spreading the word that Healthy Babies Are
Worth The Wait. This campaign urges women that if their pregnancy is healthy, it is best to wait and let labor begin
on its own rather than scheduling their delivery; babies aren’t fully developed until at least 39 weeks of pregnancy.
Lakeview was honored by winning the 2014 Innovation Award from the St. Tammany West Chamber
of Commerce. The Innovation Award celebrates a company that is a leader in technological change and/or
incorporates new technologies in their day-to-day business.
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Fun Times & Fond Memories
AABB Accreditation
The AABB Accreditation Program promotes the highest standard of care
for patients and donors in all aspects of blood banking, transfusion medicine,
hematopoietic, cellular and gene therapies, transplantation, and relationship
testing. The AABB supports high standards for medical, technical and administrative performance, scientific
investigation, clinical application and education. The resulting Accreditation Program specifically assesses quality
systems and operational areas for compliance with Standards.
Advanced Certification in Stroke (Primary Stroke Center)
The Joint Commission has developed an advanced level of certification for programs
that must meet the requirements for Disease-Specific Care Certification plus
additional, clinically-specific requirements and expectations. This certification
improves the quality of care provided to patients, demonstrates commitment to
a higher standard of service, provides a framework for organizational structure
and management, provides a competitive edge in the marketplace, enhances staff
recruitment and development and is recognized by insurers and other third parties.
GIFT-Certified
Lakeview Regional Medical Center hospital staff played a critical role in the establishment
of breastfeeding, and this program helps to assure that the criteria for educating new
parents and hospital staff on the techniques and importance of breastfeeding have been
met. Designation as GIFT-certified requires a hospital to demonstrate that it has met
the Ten Steps to a Healthy Breastfed Baby. The GIFT Program Coordinator maintains
a close relationship with the hospital by assisting in meeting the criteria, conducting
on-site visits and periodic data collecting specific to breastfeeding rates.
Hospital Accreditation
Lakeview Regional Medical Center has earned The Joint Commission’s Gold Seal of
Approval® for accreditation by demonstrating compliance with The Joint Commission’s
national standards for health care quality and safety in hospitals. The accreditation award
recognizes this hospital’s dedication to continuous compliance with The Joint Commission’s
state-of-the-art standards.
Mammography Accreditation
Lakeview Regional Medical Center received the ACR gold seal of accreditation, which
represents the highest level of image quality and patient safety. It is awarded only to
facilities meeting ACR Practice Guidelines and Technical Standards after a peer-review
evaluation by board-certified physicians and medical physicists who are experts in the field.
Image quality, personnel qualifications, adequacy of facility equipment, quality control
procedures, and quality assurance programs are assessed. The findings are reported to the
ACR Committee on Accreditation, which subsequently provides the practice with a
comprehensive report they can use for continuous practice improvement.
HCA earned recognition on Computerworld’s list of
100 best places to work in Information Technology.
4
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Fun Times & Fond Memories
MRI Accreditation
Nuclear Medicine Accreditation
Pathology and Clinical Laboratory Accreditation
Lakeview Regional Medical Center was accredited by The Joint Commission in its hospital-based main laboratories
or testing facilities, free-standing laboratories, embryology laboratories, reference laboratories, blood banks and
donor centers.
Ultrasound Accreditation
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Our New Services
Marketing
Lakeview Regional Heart Center opened the Cardiac Imaging office.
First Hospital to Offer Single-Site Robotic Surgery.
Lakeview Regional Medical Center was the first hospital on the Northshore to offer the latest break-through in
robotic technology. Dr. Gary Agena successfully performed a single site (single incision) robotic hysterectomy in
December 2013. Dr. James Christopher performed the first single site robotic gall bladder removal February 2014.
Dr. Ruary O’Connell performed the first robotic assisted gastric sleeve surgery in the region on June 6th.
The First Stroke-Certified
Hospital on the Northshore
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Radiology Department added two new digital radiology rooms and one new portable digital x-ray machine.
Outpatient Rehabilitation obtained the BTE PrimusRS.
Code PURPLE.
The BTE PrimusRS is the most versatile and functional smart physical therapy equipment for multi-joint testing,
orthopedic rehab, neuromuscular reeducation, and advanced musculoskeletal athletic training of the upper and
lower extremities and the core.
Rehabilitation Department initiated Women’s Health Program.
ReDoc – electronic rehab documentation system was developed to fit the clinical and business needs of PT,
OT and SLP. ReDoc’s technology and services vision continues to evolve and adapt to new industry challenges
and customer demands. We are focused on advancing our solutions to optimize workplace efficiency, increase
profitability, and enhance patient care and outcomes.
Act fast. We do. A Code Purple alert indicates to Lakeview Regional’s
physicians and hospital staff that there is a patient
with a suspected stroke. We take stroke care seriously with
the most advanced technology available.
Minimize Maximize
The First Stroke-Certified Hospital
On The Northshore
your waistline. your health.
3HRL]PL^9LNPVUHSJVTMHJLIVVRJVT3HRL]PL^9LNPVUHS
Lakeview Regional Medical Center
released an online portal to
patients on May 21st.
Patient Portal is a secure online
reflection of data from Lakeview
Regional’s electronic health records
and is only accessible by the patient
or someone the patient authorizes as
a user. “This program is an important
step towards improving our patients’
healthcare experience,” states
Dr. George Barnes. “It reflects our
ongoing commitment to advancing
technology and helps patients and their
caregivers to become more informed and engaged, while increasing communication, efficiency and productivity,
leading to better outcomes.” Patients can now view their allergies, conditions, discharge summaries, hospital
visit histories, lab results, medications, medication instructions, lab results, radiology reports and upcoming
appointments from anywhere with internet access. Patients can also download and print this information so it is
readily available for scheduled appointments, referral visits or when supporting a loved one’s care.
6
t Lower your blood pressure
t Control your diabetes
Get Your
Swing Back
t Eliminate sleep apnea
t Recapture your life
At Lakeview Regional Medical Center, our board-certified bariatric surgeons are now
performing robotic weight-loss surgery using the state-of-the-art da Vinci Si® System.
Robotic surgery is minimally invasive, less painful, requires shorter hospital stays, and
offers a quicker recovery than traditional surgery.
Contact us to learn more about how you can begin to maximize your health!
95 Judge Tanner Blvd., Covington
LakeviewRegional.com
985-867-3900
Orthopedic Specialists
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In The Community
Employee Awards & Recognitions
Safe Sitter
educational
seminars
were offered
several times
during the year.
Alisha Kennedy
expanded her role
to managing the
Volunteer Auxiliary.
Sudden Impact
Ray Pellican was hired
as Environmental
Services Manager.
Chris Benigno was
promoted to Clinical
Manager of the Rehab
Department.
Lisa Strain was promoted
to Team Leader for
Labor & Delivery.
• Amy Wilson and Darren Bickham were promoted as EVS Supervisors.
Lakeview Regional Medical Center hosts the Sudden Impact Program, a four-hour
program for high school sophomores dedicated to the prevention of injuries and fatalities
related to driving under the influence and seatbelt usage. The Sudden Impact program
targets teens who are in the process of obtaining their drivers licenses. The program is
a partnership with Lakeview’s ER Medical Director and Registered Nurses, the Louisiana State Police, Louisiana Organ
Procurement Agency (LOPA) and the LSU Interim Hospital in New Orleans Trauma Center. Since January 2011,
over 600 students from four Northshore Schools have attended the program at Lakeview.
• Jennifer Vitellaro, NNP and Julie Broussard, NNP received the National S.T.A.B.L.E. Instructor Certification.
The S.T.A.B.L.E. Program was developed to meet the educational needs of health care providers who must
deliver this important stabilization care. S.T.A.B.L.E. education is critical to the mission to reduce infant
mortality and morbidity and to improve the future health of children and their families. S.T.A.B.L.E. stands
for the six assessment and care modules in the program: Sugar, Temperature, Airway, Blood pressure,
Lab work, and Emotional support. This program will be implemented for Women’s and Children and the
Neonatal Transport Team staff.
ED Director Chad Muntan and ED nurses participated in the Consequences of Impact: Mock Crash program, as well.
So far, they have presented the medical portion of the program at three private schools, reaching over 500 students,
teachers and parents. This Mock Crash program is a moving performance presented to the entire student body, parents
and teachers, which includes all the results of impaired and/or distracted driving.
• Angelica Brookshire assumed the role of Trauma Coordinator.
• Derek Rousseau was promoted to ER Department Manager.
• Lizette Alvarado was promoted to HCAHPS Champion.
• Felicia Baham and Kim Villars were hired to our Transport Team.
Holiday Bazaar – The Professional Women of St. Tammany hosted by the
Volunteer Auxiliary at Lakeview partnered together for this event held November 4th.
As one of the largest employers on the Northshore, Lakeview Regional Medical Center
feels this will be an effective venue to educate our employees, volunteers and members
of PWST. The holiday bazaar also gives the opportunity to shop and learn about
local businesses. The public was also invited. There were over 30 vendors and
$1,500 was raised for nursing scholarships.
• Bonnie Smith, PCT received National Child Passenger Safety Certification.
• Jeanne Waddell, RN completed her first year in a Master’s program for
Pediatric Nurse Practitioner.
• Christina Young, RN and Brandi Schwab near the completion of their
Master’s program for Pediatric Nurse Practitioner.
• Brandi Galiano and Sherri Defreites, RN completed inpatient obstetric
nursing certification.
• Kelly Engerran and Brandi Galiano completed the instructor course
through AWHONN in Fetal Heart monitoring.
• Amber Talley and Skyla Thompson completed RVT Registry.
Lakeview
supported
the Kiwanis
Project
Graduation
Fun Run.
Lakeview
vollyball
champs
• Amanda Dempsey completed MRI Registry.
• Karen Higgins, Leslie Chatry, Darrell Bennett, Becky Buras, Tina Zollinger,
Kristen Porter, Amanda Adams, Shannon McMillan, Becky Russell,
Becky Smith, Kathy Haase, and Diane Phillips received certification in
Society of Gastroenterology Nurses and Associates.
Brittany Mobley (ER),
Shane Landreaux
(NICU) and
Sothary Wilson (ICU)
were named Louisiana
Great 100 Nurses.
• Lisa Pigott received the Central Sterile certification.
• Leslie Chatry, David Hemphill, and Marsha Miller received certification for Trauma Nursing Core Course.
• Lisa Eschette won the HCA Innovator Award.
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Employee Awards & Recognitions
In The Community
Frist Award Recipients
Named in honor of Dr. Thomas Frist, Sr., a founder of HCA, this award recognizes individuals who serve the
community and those in need and whose daily dedication and care giving epitomize the highest standards
of quality and personal commitment.
Lakeview Regional Medical Center hosted Breakfast with Santa benefiting St. Tammany Project Christmas.
Directors & Managers Cook-Off
was held at Culinary Kids on
March 19th.
Frist Award recipient Dr. George Barnes with CEO
Bret Kolman and Chairman of the Board Willie Paretti
Frist Award recipients Amy Montet, Dr. George Barnes
and Lattra Malone
The Frist award recognizes three individuals including:
An Employee – an HCA affiliated employee who goes beyond day to day responsibilities in his/her overall
service to the community.
Cook-off Winners:
Best Overall— Chicken Sardou
included chefs: Katie McGovern,
Diana Terry, Daphne Guidry,
Gwen Daleo, Laurie Spurlin,
RoseAnne McDow, Katherine
Gibson, Noah Cockfield, and
Andrea Soltau-Talbot
Best Presentation— Redfish Bobo
Chefs: Kim Melvin, Debbie
Schmidt, John Hickson, Joe
Dichiara, Janelle Shemroske,
and Cindy Quigley
Men Who Cook benefitting Children’s Advocacy
Center-Hope House was held November 2nd.
A Volunteer– an HCA volunteer who gives unselfishly to patients within our facilities and the community.
Bret Kolman was selected as a celebrity chef and
he worked with our Dietary Team at this event.
A Physician– an HCA affiliated physician who displays a concern for the well being of others beyond
his/her day to day physician responsibilities.
Clinical Ladder Program— LRMC Recipients:
The Clinical Ladder Program provides nurses with a pathway for advancement that is an alternative to the
managerial route. It is expected that this program will promote individual satisfaction and support quality patient
care. The Clinical Ladder Program is designed to recognize and reward licensed nurses, practicing at the bedside,
as clinical and professional excellence is achieved.
2014 Clinical Nurse Advancement Applicants— 35 Received
Felicia Baham, John Becklehimer, Lauren Bell, Angelica Brookshire, Rebecca Buras, Rosie Costanza,
Elizabeth Cox, Melissa Creath, Bryan Daley, Alysia Devillier, Kelly Engerran, Marie Fuselier, Brandi Galiano,
Cheryl Guthrie, Florence Hoffmann, Kevin Jackson, Shanda Keaton, Christina Kravet, Kathy Ledet,
Gabrielle Mansfield, Ann Mayer, Marsha Miller, Brittany Mobley, Alison Niemi, Wayne Penney, Joan Peperone,
Gayle Populis, Vicki Randol, Michelle Salzer, Nicele Shine, Mary Stadnik, Lisa Strain, Melanie Tabor,
Laurie Vilardo and Jeanne Waddell.
8
St. Tammany Library Foundation
An Event for Men Who Don’t Think That They Need a Doctor. Ladies Welcome too.
ARE YOU TOUGH ENOUGH...
TO GET HEALTHY?
Saturday Nov. 22nd
10:00am-2:00pm
1123 Main Street
ST. TAMMANY PARISH LIBRARY
MADISONVILLE
Beer Tasting
hosted by
Lakeview Regional Medical Center sponsored and
participated in the Walk to End Alzheimer’s
in November. The employees raised over $2,000.
Men’s Wellness
Event, was held
at St. Tammany
Parish Library in
Madisonville on
November 22nd.
Chance to win
2 Home Game Saints Tickets!
See Event Schedule
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4/1/15 11:11 AM
In The Community
The 5th Annual Boo Fest was held on October 25th
with over 8,000 children and adults in attendance.
Seventy decorated houses were on display to children
to visit, and 20 chili cook-off teams competed for
bragging rights. We raised over $40,000 for ACCESS
(Adapting and Changing Child’s Environments with
Successful Solutions).
Employee Years of Service
35 YEARS OF SERVICE
Betty Winston, Labor and Delivery
Janet Davies, Labor and Delivery
Betty Cyprian, Food & Nutrition Services
Catherine Billings, ICU
30 YEARS OF SERVICE
Linda Angelo, Neonatal Intensive Care
25 YEARS OF SERVICE
Thomas Rosselot, Laboratory
Anna Caminita, Labor and Delivery
Randall Patterson,
Cardiac Catheterization Lab
Deborah Coogan, Telemetry
Kim Kocken, Obstetrics/Pediatrics
Cynthia Laborde,
Neonatal Intensive Care
20 YEARS OF SERVICE
Maurice Wirtz, Neonatal Intensive Care
Dolores Turgeau, Surgery
Christy Wildey, Obstetrics/Pediatrics
Theresa Day, Surgery
Rebecca Stelz, Med Surg
Marsha Forster, Outpatient Surgery
Sandra Habegger, Outpatient Surgery
Michelle Salzer, Outpatient Surgery
Deborah Kreller, Social Services
Eugene Winkler, MRI
15 YEARS OF SERVICE
Charlotte Prim, Labor and Delivery
April Ard, Respiratory Therapy
Leslie Badeaux, Neonatal Intensive Care
Wendi Reed, Utilization Review
Kristen Porter, Surgery
David Hemphill, Recovery Room
Stephen Heck, CT Scan
20
Thank you to our employees
for your service!
9
4/1/15 11:11 AM
Employee Years of Service
10 YEARS OF SERVICE
Susan Temples, Mammography
Sylvia Lowe, House Supervisor
Melanie Tabor, Step Down Care Unit
Liliana Colareta, Med Surg
Kristina Knight, Quality Assurance
Debbie McKinnis, Pharmacy
Peggy Kinney, Med Surg
Cassandra Butler, Radiology
Rosie Costanza, Obstetrics/Pediatrics
Jessica Fleming, Food & Nutrition Services
Veronica Taylor, Surgery
Valerie Gullang , Physical Therapy
Casey Simkin, Med Surg
Lisa Marbury, Radiology
Denise Gonsoir, Outpatient Cardiac Imaging
Deborah Olsen, Laboratory
5 YEARS OF SERVICE
Jennifer Gagliano,
Food & Nutrition Services
Diane Bryant, Outpatient Surgery
Charrisa Henley, Pharmacy
Linda Silcox, House Supervisor
Jessica Dennis, ICU
Rebecca McPherson,
Obstetrics/Pediatrics
Bridget Foley, NICU NNP
Angelica Brookshire,
Emergency Services
Anthony Reid, Sr.,
Emergency Services
Michael Beauford, Ultrasound
Lahoma Garrett,
Food & Nutrition Services
Lauren Romano, Laboratory
Tiffany Crandle, Laboratory
Jennifer O’Quinn, Obstetrics/
Pediatrics
Angela Couch,
Electrocardiography Unit
Danielle Senac,
Occupational Therapy
Gabriel Sullivan, Surgery
John Walters, Jr.,
Respiratory Therapy
Stacie Starns, Surgery
Madeline Carbon, PBX
Edna Thomas, Surgery
Mary Aldridge, Speech Therapy
Lauren Bell, Surgery
Martin Descant, Radiology
Gay Reisch, Respiratory Therapy
Jimmyra McDonald, Food &
Nutrition Services
Marigny Rodrigue,
Pathology Services
Kristen Boulet, Med Surg
Dawne Hunter, MRI
Myrna Solon,
Newborn Nursery Unit
Malinda Webster,
Emergency Services
Philip Soileau, Telemetry
Dawn Shoemaker, Telemetry
Dinah Justilian, Telemetry
Jack Martin, Jr.,
Nuclear Medicine
Anna Boles, Physical Therapy
Karen Blackburn, Geri Psych
Lauren Carollo, Emergency Services
Shalonda Jackson, Med Surg
Carla James, Telemetry
Sherman Crandle,
Environmental Services
Lisa Gust, Physical Therapy
Andrea Alleman,
Obstetrics/Pediatrics
Sonya Allen, Laboratory
Christopher Gervais, MRI
Jeanne Lewis, Med Surg
Alison Niemi, Emergency Services
Joan Pepersone, ICU
Nicole Porte, NICU NNP
Jenneice Miller,
Jill Chapoton, Social Services
Denise Richards,
Cardiac Catheterization Lab
In The Community
• Lakeview Regional Medical Center is a proud sponsor of Sweet Soiree which was held at Stone Creek Club
& Spa. The event was a jazzy night of food & spirits benefiting ACCESS, an organization that raises awareness
and funds to help support families of children with disabilities.
• Lakeview Regional Medical Center hosted the St. Tammany West Chamber of Commerce “Business
After Hours” with demonstrations of the surgical robot. Surgeons, Robotic Team Lead and Intuitive
Representatives answered questions about the minimally invasive robotic surgery and even gave individuals
a chance to test drive the robot.
• United Way —Lakeview Regional Medical Center employees donated $9,275 to The United Way.
3rd Annual “You are the Apple of Our Eye” Teacher Appreciation Event
Lakeview Regional Medical Center hosted its 3rd annual $5 Jewelry & Accessory Sale
for the faculty and staff of the St. Tammany Parish school system. The “Apple of Our
Eye Teacher Appreciation Event” drew 162 attendees. The teachers and volunteers
attending the Jewelry and Accessory Sale raised $1,642 for Care for KIT; Lakeview
Regional matched that dollar amount, bringing the total donation to $3,285. Awards for
the highest level of attendance and door prizes were part of the afternoon event.
“Lakeview Regional has been an
integral partner in our mission to
assist homeless students and their
families,” states Lynn Johnson,
Kids in Transition Liaison.
“Fundraisers like ‘Apple of Our Eye’
make it possible for us to provide
the necessary funds to promote
academic success and student achievement.” On November 20th,
Johnson was presented with the donation to Care for KIT.
School Spirit winners for the highest attendance at the event were:
First Place— Fontainebleau High School, who received a check for
$1000; Second Place— a tie between Abita Springs Elementary
School and Tchefuncte Middle School. Door prize winner of the
three-hour limo service was Sheila Nolinske from Tchefuncte Middle School and the iPad winner was Summer Holiday
from Abita Springs Elementary School. “We are thrilled to be able to honor our teachers here in St. Tammany Parish, while
also providing some financial assistance to the Care for KIT program,” states Bret Kolman, Lakeview Regional Medical
Center Chief Executive Officer.
RETIREMENTS
Betty Winston — 30+ years at Highland Park/Lakeview
Robbie McDowell — Plant Operations
Partnering with our Northshore Community
10
19
4/1/15 11:11 AM
In The Community
New Hires
Girls’ Health Day
.PUIFS%BVHIUFS%BZ0VUt'PSHJSMTo
May 3rd p 9AM- 1 PM
LBLFWJFX3FHJPOBM.FEJDBM$FOUFS
FREE
Health
Screenings
Health Talks
&
Demonstrations
95 Judge Tanner Blvd., Covington, LA
For more information and to RSVP,
(985) 867-3900.
Pharmacy
ICU
Respiratory Therapy
Radiology
Tran Nguyen
Alycia Cochran
Joanna Bowles
Stephanie Wright
Kim Le
Jordan Rogers
Justin Rusk
Laurie Stumpf
Lauren Silver
Kelly Spalt
Dahomeyan Yepez
Shelby Klier
Hope Lee
Kimberly McCaskill
Jennifer Roche
Sharon Resmondo
Isaac Williams
Jeremy Taylor
Jessica Pearce
Food & Nutrition
Services
Med Surg
Presented
by:
www.jlgc.net
partnered with the Junior League
of Greater Covington to host
Girls Health Day on May 3rd
with 15 vendors and an attendance
of 75 people.
Lakeview Regional Medical Center’s Rehabilitation
team went to the Kickin’ Parkinson’s Race at
Stone Creek Club & Spa. They had a great time
supporting this incredible cause. Thank you to
Katie Gristina, Jason Gristina, Anna Boles,
Ann Boucher, Tonya McCoy, Quentin Dastugue,
Heather Rietschel, Drew Hill, Katie Kersh,
and Ava Rietschel for your participation.
Ayanna Strickland
Demarco Garrett
Cheryl Rudolph
Connie Warner
Devon Ramsey
Raquel Kelly
Gaynell Crockett
Quinterol Jackson
Phyllis Portier
Christine DeCourcy
Rayford Pellican
Michelle Johnson
Darren Bickham
Emergency Services
Jacqueline Williams
Terry Simpson
Gregg Purdy
Danielle McCarroll
Stephanie Taylor
Daniel Seymour
Angie Fabre
Bonnie Slaughter
Derek Rousseau
William Jobe, Jr.
Laura Trahan
Ashley Mendelson
Ashley Tanner
Aurelie Currenti
CT Scan
Fredrich Anthony
Accounting
18
Maintenance
Surgery
Charles Engeron, III
Michael Manichia
Diane Phillips
Terry Knesel
Patrice Edwards
Ultrasound
Mary Anderson
Jennifer Karr
Jennifer Alamis
Brenda Bertucci
Imelda Bourgeois
Vick Brister
Angela Bohne
Ronald Harris, Jr.
Melanie Mallory
Arianna Jackson
Marissa Walker
Diane Franks
Geri Psych
Tessie Rafferty
Milinda Gomes
Vincent Calvanese
Quincy Barnett
LaTashia Hampton-Jones
Farina Manandhar
Jennifer Mattern
Geralyn Barnett
Weendie Harris
Erica Sims
Telemetry
Regina Duncan
Scarlett Farrior
Jessica Thoms
Katrina Burns
Sarah Wascom
Jennifer Blank
Women & Children’s
Abigail Cobb
Lisa Trevino
And Others…
James Ott,
Cardiac Rehabilitation
Kimberly Darr, CDI
Melanie Williams,
Electrocardiography Unit
Katie Nicosia,
Nuclear Medicine
David Jones, PBX
Candace Cargo,
Outpatient Cardiac Imaging
Nancy Thomas,
Utilization Review
Felicia Walters,
Neonatal Intensive Care
Brandy Parker,
Physical Therapy
Laboratory
Angela Cambre
Kristi Jarrett
Amy Haltom
Tiffany June
Winifred Hernandez
Ashlee Hall
Dawn Moore
Shanette Brumfield
Allison Falcone
Felicia Walters
Shonah McKean
Allison Falcone
Renekia Leathers
Jennifer Jefferson
Anna Riederer
Cheryl Blanc
Keli Ellzey
Lori Crockett
Social Services
Welcome to
the Lakeview
family!
Jamie Magee
Speech Therapy
Samantha Young
Step Down Care Unit
Forty Lakeview volunteers participated in Habitat for Humanity’s Women Build Day.
Angela Creel
Patient Portal
Sara Boudreaux
Amber DeLaSalle
Michelle Howard
Kristi Souvinette
TraAnna Smith
Paige Dupuy
Angela Morere
11
4/1/15 11:11 AM
Physicians
In The Community
partnered with the American Heart
Association by displaying Mountain
of Shoes piled high to visually
represent the number of lives lost in
Louisiana each year to heart disease.
Lakeview hired
Orthopedic Surgeon,
Dr. Lance Wehrly.
Dr. Wehrly is board
certified and specializes
in knee and shoulder
arthroscopy and hip, knee
and shoulder replacement.
Lakeview hired
Dr. George Smith,
a physician practicing
Interventional Cardiology
and specializing in
coronary peripheral
interventions.
Dr. Jose Rodriquez
was appointed as new
Behavioral Health
Medical Director.
Surgeons offering weight loss
procedures at Lakeview Regional:
Louisiana Surgical Specialists:
Dr. Matthew French, Dr. Thomas Lavin,
Dr. Michael Thomas, Dr. Rachel Moore,
Dr. James Redmann.
Independent Surgeon: Dr. Ruary O’Connell
Dr. Marco Hidalgo
was hired as the surgeon
to oversee the
Trauma Program.
sponsored Healthy Living Expo
& FrancOlympic games, held
February 13–14 at Franco’s. The
event was open to the public and
offered healthy cooking demos,
free health screenings, educational
seminars, free exercise classes,
musical entertainment and more.
The grand finale included a
Valentine’s Day Dance.
At Franco’s Senior
Coffee Break, February
7th, Dr. El Khoury was
the speaker about Stroke
Awareness & Prevention
and 70 people attended.
Lakeview
Regional
Medical Center
participated in
the American
Heart Walk
with over 75
walkers and
over $14,000
raised.
Lakeview Regional Physician Group, Lakeview Circle
Primary hired Nurse Practitioner, Melissa Lumpkin
and added Dr. Brandee Simon Davis and
Dr. Anita Kanagala to their office.
Eggstravaganza
& Rubber Duck
Regatta was held
April 13th, with
an attendance
of 3,000 people
and raised over
$18,900 for
Kids Town.
SUNDAY APRIL 13TH • 12 TO 3:30
EGGSTRAVAGANZA
& RUBBER DUCK REGATTA
•
•
•
Lakeview Regional Medical Center hosted Doctor’s Day week-long events.
12
Lakeview held a Robotic
Surgical Experience event
at Stone Creek Club
& Spa, March 27th, which
was free and open to
the public.
Egg Hunts
Rubber
Rubber
ubb
ub
b
b Duckk Race
Race
acce
ac
e
bb
Food
&
Family
Fun
F od &
ly
y Fu
Fun
17
4/1/15 11:11 AM
Did You Know…?
• Plant Operations
~ Bio-med completed over 4400 PM’s on medical equipment.
~
~
~
~
~
~
~
Volunteers
We have 85 Volunteers who worked a total of 24,249 hours.
Completed The Joint Commission Survey with zero direct findings in Life Safety, Emergency
Preparedness, Environment of Care, Bio-Med, Safety and Security.
Completed 2014 Employee Engagement Survey with a 99%.
Completed 5771 work orders in the TMA system.
Completed 2614 PM’s on Lakeview equipment.
Completed updating over 60 patient rooms with new flooring, painting and shutters.
Completed Atrium and front hallway carpet project.
Completed over 30 projects consisting of walls, doors, cabinets, countertops etc. in various departments.
Our Volunteer
Auxiliary raised
$38,874 in 2014
and all proceeds
benefit nonprofit
organizations in
our community.
• Outpatient Surgery exceeded HCAHPS, leader rounding and SCIP core measure goals.
• Endoscopy received several new scopes and a new endoscopy cabinet to store the scopes.
• Robot Surgical exceeded its goal for first-year cases.
• The HCA Cares Grant program provides a means for HCA hospitals and facilities to advance educational and
professional development for front-line employees. HCA Cares Grant funds allow for exploring an educational
idea, requesting “seed money” for education initiatives, or supplementing local funding for feasible initiatives.
~ HCA Cares Grant was obtained by Lakeview University under the direction of Rosa Moses.
~
Volunteer Auxiliary
Board Members
Achieved 103 applicants and received $25,583 in approved award funding.
Jerry Lambert, President
Marie Mauer, Vice President
Beverly Smith, Secretary
Karen Callaway, Treasurer
June Selzer, Past President
• Education Department with LSU Simulation Programs developed and launched:
~ ICU: targeted training in care of the patient with septic shock
~
~
~
~
ED: focused training in the areas of Trauma — chest, head and abdomen. Stroke — sepsis.
Women’s and Children: training in the variations in normal labor — precipitous delivery,
shoulder dystocia and post-partum hemorrhage
Skill-based simulation education and training in the staff’s normal working environment.
This level of training provides a suite of competency based programs for individuals and teams including
nursing, physicians and respiratory staff. This includes hands-on skills training, complex multi-layered
simulation training with the use of high fidelity simulators which aids in preparing staff to respond to
critical, clinical scenarios and optimally operate in a team environment.
Ray Kinler, a Lakeview
Regional Medical Center
volunteer, was named
Louisiana’s 2014 Outstanding
Senior Volunteer as part
of the Salute to Senior
Service program.
16
Margaret Pegg,
The Ducks Nest
Gift Shop Manager
Rita Dollar,
Gift Shop Representative
Henry Markel,
Parliamentarian
Thank You, Lakeview Volunteers!
13
4/1/15 11:11 AM
Did You Know…?
• Lakeview was recognized by the American Heart Association
as a Gold Fit Friendly Worksite.
Oh Baby!
Women &
Infant Care
booklet
was updated
with current
information.
Women & Infant Care
• Lakeview Regional Physician Group now offers Cardiology,
Orthopedics and Primary Care in Bogalusa, LA.
• Lakeview Regional Medical Center is the Title Sponsor of
St. Tammany Chamber of Commerce App.
• Over 10,000 Patient Guides and Physician Directories
were distributed.
• LakeviewRegional.com has had 173,778 unique visitors,
which is a 19% increase from the previous year.
• Lakeview Regional has over 2,600 Facebook fans, which is a 60% increase from the previous year.
• Outpatient Surgery developed a 48-page Joint Replacement Guide booklet to assist patients through
the process. They also developed a Pre-Admission Testing Information brochure.
• CPOE, Computerized Provider Order Entry, was successfully implemented.
• Our Stroke Team added free classes to the public to provide the community with an educational-based
support group for Stroke Survivors and Caregivers. Discussion topics include: nutrition, social services,
rehab therapy, and medical management.
Admitting distributes a Patient Passcode to protect the patient’s
privacy. The patient can share this code with friends or loved
ones. This code allows them to receive certain information like
updates on condition, results from lab tests, x-rays or other tests
and diagnosis, prognosis or discharge instructions.
• Our ER had the lowest greet time on the Northshore.
• For Stroke Awareness Month an eblast was sent to
over 4,000 people and included a link to a great patient
testimonial on YouTube.
Lakeview
Behavioral
Health created
a new Patient
Handbook to
distribute to
its patients.
Patient Handbook
Wishing You Well
Case Management distributed a Wishing You Well Card
with details of discharge.
The department also offered brochures that provide our patients with
complete listings of Skilled Nursing Facilities, Long Term Acute
Facilities, Inpatient Rehabilitation Hospitals, Home Health Agencies
and Hospice Care Agency Listings.
• Provider Relations had the following Lunch and Learn events:
~ Dr. Arena presented DVTs
~ Dr. Wehrly presented Carpal Tunnel Syndrome
~ Katie Baird presented Pelvic Floor Therapy
~ Dr. O’Connell presented Robotic Bariatric Surgery
~ Cindy Quigley presented Lakeview Behavioral Health/Mental Health
~ Dr. Connolly presented sleep apnea
~ Dr. Knower presented COPD
• Jenny Boyd organized 17 Employer Outreach wellness
talks at local employers and/or community organizations
including Gilsbar, Entergy of Hammond and AARP
of Bogalusa.
• Physician Issue Resolution— This is a key piece of Jenny
Boyd’s job as we do our best to ensure that our physician
customers have a voice and that their issues and suggestions
are heard. In 2014, we documented 171 physician issues,
127 are already resolved.
Kevin Samrow and
Brittany Mobley
were named the
Northshore’s Finest
by Cystic Fibrosis
Foundation.
What a great honor!
• The EVS Department purchased over $20,000 in new
floor equipment.
• The CPN Gold documentation system rolled out to
the entire 3rd floor Women & Children Services. Lisa
Gennaro was the clinical lead on that huge initiative
for perinatal safety.
The Emergency
Department
added white
boards in all of
the patient rooms.
Jenny completed the National Provider Relations
Management Development Program.
• The Respiratory Department and NICU team
remain ready for neonatal transport. Since the inception
of the program in January 2011, we performed
56 transports, resulting in admissions to our NICU.
2014 was a record year— we performed 19 transports.
14
Did You Know…?
Lakeview Regional Medical Center celebrated
National Breast Cancer Awareness Month in
October by offering routine digital mammograms
for $50 throughout the entire month.
15
4/1/15 11:12 AM

2014 annual report - Lakeview Regional Medical Center

Transcription

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