annual report laporan tahunan

Transcription

annual report
laporan tahunan
PERBADANAN PRODUKTIVITI NEGARA
www.npc.org.my
Mengikut terjemahan daripada Advanced English Dictionary, National University of
Singapore, "Songket" adalah sejenis fabrik yang setiap lapisannya penuh dengan
sulaman benang emas dan perak. Ketinggian nilainya terletak kepada kepakaran
penyulamnya; digunakan terutamanya sebagai pakaian golongan Melayu.
Kesederhanaan songket dan ketahanannya terletak pada keutuhannya yang
telah melangkaui batasan masa, umpama slogan korporat NPC: "Stay Competitive
through Creativity and Innovations" Songket juga mempunyai nilai kebangsaan
yang membuat sesebuah negara itu dikenali, mempunyai budaya dan identiti.
Kepelbagaian ini menjadikannya amat berharga. Sama seperti songket, dengan
integriti, reputasi dan pengalaman yang sedia ada, NPC merealisasikan visi dan
misinya membawa negara ke hadapan dalam arena produktiviti dan kualiti.
Adaptasi daripada "Songket Malaysia" tulisan Norwani Mohd Nawawi,
terbitan Dewan Bahasa Pustaka, Kuala Lumpur, 2002.
According to the definition derived from the Advanced English Dictionary, National
University of Singapore, "Songket" is a kind of fabric full of layers which has gold or
silver threads woven into it. Its traditional heritage comes reputable for its years of
experience through the hands of master craftmanship, mainly for Malay costumes. Its
simplicity and durability in withstanding the test of time, coinciding with NPC's
corporate slogan: "Stay Competitive through Creativity and Innovation"Songket also
has its national significance that gives a country its face, origin and identity. These
rich layers of meanings lead to an important value: pricelessness. NPC can fully
realised its year-on-year success in bringing the country forward, while retaining its
true reputation and integrity, in tandem with its vision and mission of increasing
productivity and quality, while maintaining its traditional heritage, similar with the
songket.
Adapted from "Songket Malaysia"written by NorwaniMohd Nawawi,
published by Dewan Bahasa Pustaka, 2002.
Untukmenjadi institusi produktiviti dan kualiti bertaraf dunia.
To be a world-doss productivity and quality institution.
Member! sumbangan bermakna kepada usaha peningkatan produktiviti
dan kualiti negara untuk pertumbuhan ekonomi yang seimbang.
To contribute significantly towards the productivity and quality
enhancement of the nation for a balanced economic growth.
Menyediakan Input di dalam bidang produktiviti dan kualiti untuk
penggubalan dan perancangan polisi.
Mempertingkatkan pembangunan tenaga manusia dan organisasi
ke arah budaya cemerlang.
Menerajui pergerakan produktiviti dan kualiti.
To provide input in the area of productivity and quality for policy
formulation and planning.
To enhance organisational and human resources development
towards a culture of excellence.
To lead the productivity and quality movement
Perutusan Pengerusi
Chairman's Message
Maklumat Korporat
Corporate Information
Carta Organisasi
Organisational Chart
Ahli-Ahli Lembaga Pengarah
Board of Directors
Lembaga Pengurusan
Board of Management
Panel Perundingan Penyelidikan
Research Consultative Panel
Daya Saing dan Produktiviti
Competitiveness and Productivity
,2"m24 \ Pembangunan Organisasi dan Sumber Manusia
Organisational and Human Resource Development
6-
Budaya Cemerlang
Culture of Excellence
Jalinan Hubungan
Bridging Network
Ke Arah Organisasi Bertaraf Dunia
Towards A World Class Organisation
Aktiviti 2OO4
2OO4 Activities
Laporan Kewangan
Financial Report
Alamat Pejabat
Company Address
Ibu Pejabat NPC / NPC Headquarters
Perbadanan Produktiviti Negara/
National Productivity Corporation
Lorong Produktiviti, Off Jalan Sultan
46200 Petaling Jaya, Selangor
Tel
: 603-79557266,79557050,79557085
Faks/Fax
: 603-79578068,79551824,79540795
La man Web/
Website
'• http://www.npc.org.my
Pejabat Wilayah NPC / NPC Regional Offices
Perbadanan Produktiviti Negara /
(Wilayah Utara / Northern Region)
Beg Berkunci 206,Jalan Bertam
Lot 7.7 & 7.8,Tingkat 7, Blok E
13200Kepa1aBatas
88000 Kota Kinabalu
Pulau Pinang
Sabah
Tel
: 604-5754709
Tel
: 6088-233245/456498
Faks/Fax
E-mail
: 604-5754410
: [email protected]
Faks/Fax
: 6088-242815
E-mail
: [email protected]
Q Perbadanan Produktiviti Negara /
(Wilayah Pantai Timur / East Coast Region)
Tingkat 18, KompleksTeruntum
Jalan Mahkota
25000 Kuantan
Pahang
o
(Wilayah Sabah / Sabah Region)
Tel
Faks/Fax
: 609-5131788/5131789
: 609-5138903
E-mail
: [email protected]
Bangunan KWSP, 49, Jalan Karamunsing
{Wilayah Sarawak / Sarawak Region)
Lot 894, Lorong Demak Laut 3A
Taman Perindustrian Demak Laut
Jalan Bako, 93050 Kuching
Sarawak
Tel
: 6082-439959/439960
Faks/Fax
: 6082-439969
E-mail
: [email protected]
(Wilayah Selatan / Southern Region)
No. 8, Jalan Padi Mahsuri, Bandar Baru UDA
81200 JohorBahru
Johor
Tel
: 607-2377422/2377644
Faks/Fax
: 607-2380798
E-mail
: [email protected]
a n n u a l r e p o r t 2004
Perutusan Pengerusi
Chairman's Message
Tahun 2004 menyaksikan kemantapan usaha NPC
dalam mempromosi Produktiviti dan Kualiti (P&Q)
sebagai budaya hidup di kalangan tndustri. Petunjukpetunjuk produktiviti yang dihasilkan telah berjaya
member! impak yang berkesan dalam mewujudkan
The year 2004 witnessed the intensification of NPC's
efforts in promoting Productivity and Quality (P&Q) as a
way of life among the industries. The productivity
indicators that had been generated were successful in
exerting a profound impact on the existing competitive
iklim organisasi yang kompetitif pada masa kini.
organisational climate. A total of 45 research projects
Sebanyak 45 projek penyelidikan telah dihasilkan
had been undertaken in 2004 encompassing P&Q
improvement Best Practices, ICTTechnology and Human
sepanjang tahun 2004 yang meliputi bidang-bidang
penambahbaikan P&Q, Amalan Terbaik, Teknologi ICT
dan Sumber Manusia. Pencapaian memberansangkan
Resource. Achievements were encouraging in terms of
dalam
(ICC),
membership of Community of Practices (COPs) as well as
peningkatan keahlian di dalam Komuniti Amalanamalan (CoP) serta kejayaan NPC mengekalkan
NPC success in sustaining compliance to ISO standard,
United Nations Award and visits from international
delegations were among the factors that had
Kumpulan
Inovatif
dan
Kreatif
pematuhan kepada standard ISO, Anugerah Bangsa-
Innovative and Creative Circle (ICC), an increase in the
Bangsa Bersatu dan lawatan dari delegasi-delegasi
antarabangsa adalah antara faktor menyumbang
kepada kecemerlangan usaha NPC sepanjang tahun
contributed to NPC excellence drive throughout 2004.
2004.
Malaysia registered an increase in productivity of 3.4%
in 2004 to RM25,495 (2003 : 24,652). The sectors that
Prestasi Produktiviti Malaysia
Malaysia's Productivity Performance
recorded
Malaysia telah mencatatkan peningkatan produktiviti
high
manufacturing
productivity
sector,
transportation
RM25,495
Productivity contributed 49% towards overall economic
growth. During the period 1994-2004, Total Factor
Productivity (TFP) registered a growth of 1.8% and
generated a growth of 6.2% to the Gross Domestic
Product (GDP).
Sektor-sektor yang
mencatatkan peningkatan produktiviti yang tinggi
adalah sektor perkilangan, perlombongan, kerajaan,
pengangkutan dan elektrik, gas dan air. Produktiviti
menyumbang 49% kepada keseluruhan pertumbuhan
ekonomi. Dalam tempoh 1994-2004, Produktiviti Faktor
Menyeluruh
(TFP)
mencatatkan
pertumbuhan
sebanyak 1.8% dan menjana kepada pertumbuhan
Keluaran Dalam Negara Kasar (KDNK) sebanyak 6.2%.
Pembangunan Organisasi dan Sumber Manusia
electricity,
gas
include
government,
Malaysia sebanyak 3.4% pada tahun 2004 kepada
(2003: RM24,652).
and
increase
mining,
and
water.
Throughout 2004, a total of 332 courses had been
conducted by NPC compared to 291 in 2003. It is evident
that NPC's
progressive promotion efforts through
various means had created positive impact on the
Sepanjang tahun 2004 sebanyak 332 kursus telah
dijalankan oleh NPC berbanding 291 dalam tahun
programmes being offered. A total of 48 Systems
Development Projects were undertaken and 12 TQM
2003. Ternyata usaha promosi NPC secara progresif
melalui pelbagai medium telah memberi impak positif
Model Companies are still actively being implemented
towards continuous development of Small and Medium
ke atas program-program yang ditawarkan. Sebanyak
48 Projek Pembangunan Sistem dijalankan dan 12
Syarikat Contoh TQM masih aktif dijalankan sebagai
Industries.
satu usaha pembangunan tndustri Kecil dan Sederhana
yang berterusan.
l a p o r a n t a h u n a n 2004
Perutusan Pengerusi
Chairman's Message
Budaya Cemerlang
NPC meneruskan fungsi sebagai urusetia kepada
Anugerah Kualiti Perdana Menteri untuk sektor swasta
semenjak tahun 1993 dan Anugerah Kecemerlangan
Pengurusan Kualiti pada 1991 bagi pihak MAMPU dan
MITI. NPC juga buat pertama kalinya tetah
memperkenalkan Kumpulan Inovatif dan Kreatif (ICC)
menggantikan Kumpulan Kawalan Kualiti di mana ICC
lebih menekankan aspek kreativiti dan penemuan baru
pekerja di samping mengekalkan kualiti kerja masingmasing. Konvensyen ICC Kebangsaan telah menarik
penyertaan sebanyak 109 kumpuian dart 63 buah
organisasi dengan jumlah penjimatan kos sebanyak
RM55.5 juta berbanding tahun 2003 sebanyak RM54.5
Juta.
NPC continues with its functions as the secretariat to
Jalinan Hubungan
Kemantapan rangkaian hubungan antarabangsa NPC
telah terbina sekian lama melalui Pertubuhan
Produktiviti Asia. Sebagai penyelaras program-program
APO, NPC mempunyai kedudukan yang mantap di
rantau Asia sebagai pertubuhan produktiviti yang
unggul sehingga
kini. Rangkaian hubungan
antarabangsa diperkukuhkan lagi melalui programprogram
Misi Pembelajaran, Lawatan Dua Hala,
Program Kerjasama Teknikal (MTCP) dan Program
Latihan untuk Negara-negara Ketiga (TCTP).
Harapan dan Masa Hadapan
NPC telah meneruskan pelbagai usaha dalam menuju
pencapian matlamat dan menjadi relevan dalam
kelasnya tersendiri. Walaubagaimana pun, cabaran
semasa menuntut komitmen yang lebih tinggi dalam
memperkasakan isu P&Q dan menjadikan budaya
kreatif dan inovatif sebagai satu cara hidup untuk
membentuk komuniti yang cemerlang, gemilang dan
terbilang. Adalah menjadi harapan NPC untuk
meningkatkan usaha dengan sokongan padu dari
pihak industri dan sektor awam dalam mengekalkan
kemantapan dan mengukuhkan kedudukan sebagai
insititusi P&Q yang kompetitif di mata dunia.
Penghargaan
Pencapaian dan pengiktirafan yang telah diperolehi
setakat ini adalah hasil usahasama NPC dengan keduadua sektor awam dan juga swasta. Saya ingin
merakamkan penghargaan kepada ahli-ahli Lembaga
Pengarah, pegawai-pegawai dan warga NPC di atas
sikap dedikasi dan komitmen mereka dalam samasama merealisasikan misi dan visi NPC. Penghargaan
juga kepada Pengerusi dan ahli-ahli Panel Perundingan
dan kumpuian kerja mereka terhadap sumbangan yang
sangat bernilai tersebut. Akhir kata, saya mengucapkan
terima kasih kepada agensi-agensi kerajaan
terutamanya Kementerian Perdagangan Antarabangsa
dan Industri di atas sokongan dan bimbingan yang
diberikan.
Prime Minister Quality Award for private sector since
1993 and Quality Management Excellence Award in
1991 on behalf of MAMPU and MITI. NPC also for the
first time introduced Innovative and Creative Circle (ICC)
to
replace
Quality
Control
Circle
whereby
ICC
emphasises more on the aspect of creativity and new
findings by workers besides sustaining their respective
work quality.
The National ICC Convention had
attracted the participation of 109 circles from 63
organisations with a total cost savings amounting to
RM55.5 million compared to RM54.5 million in 2003.
Bridging Network
The strengthening of NPC international networking had
been established via Asia Productivity Organisation. As
an APO programme coordinator, NPC currently assumes
a strong position in Asian region as the productivity
organisation. The international networking is further
enhanced through Study Mission programmes, Bilateral
Visits, Technical Coorperation Programme (MTCP) and
Training Programme for Third World Countries (TCTP)
Future Aspirations
NPC has extended substantial efforts towards achieving
its goals and becomes relevant in the class of its own.
However, the current challenges demand greater
commitment in highlighting P&Q issues as a way of life
to mould a community of excellence, glory and
distinction. It is the aspiration of NPC to further intensity
its efforts with the fervent support of the industries and
public sector in sustaining its strong and wellestablished position as a competitive P&Q position as a
competitive P&Q institution in the eyes of the world.
Recognition
The achievements and recognition that had been
attained thus far is a result of NPC joint ventures with
both the public and private sectors. I wish to record my
appreciation to the Board of Directors, officers and NPC
members for their dedication and commitment together
towards the realisation of NPC vision and mission. My
appreciation also goes to the chairmen and the
Consultative Panel Members in their respective work
groups for their invaluable contributions. Last but not
least, I would like to express my thanks to government
agencies particularly Ministry of International Trade and
Industry for giving their continuous support and
guidance.
Tan Sri Dato'Azman Hashim
Pengerusi / Chairman
annual r e p o r t 2004 O
Maklumat Korporat
Perbadanan Produktiviti Negara (NPC) ialah sebuah Badan Berkanun Persekutuan di bawah Kementerian
Perdagangan Antarabangsa dan Industri (MITI).
NPC mula ditubuhkan sebagai Pusat Daya Pengeluaran Negara pada tahun 1962, iaitu suatu projek bersama
Dana Khas Bangsa-Bangsa Bersatu dan Kerajaan Persekutuan dengan Pertubuhan Buruh Antarabangsa
(ILO) sebagai agensi pentadbir.
Pusat Daya Pengeluaran Negara telah menjadi sebuah Badan yang berautonomi melalui Akta
(Memperbadankan) Majlis Daya Pengeluaran Negara Bilangan 19 pada tahun 1966. Akta ini telah dipinda
oleh Akta {Memperbadankan) Majlis Daya Pengeluaran Negara (Pindaan) Akta A305, 1975 sesuai dengan
perkembangan Pusat ini. Akta ini kemudiannya dipinda kepada Akta (Memperbadankan) Majlis Daya
Pengeluaran Negara (Pindaan) Akta A801,1991.
Dengan penguatkuasaan Akta ini, pada Ihb Disember 1991, Majlis Daya Pengeluaran Negara dinamakan
Perbadanan Produktiviti Negara. Sesuai dengan perkembangan peranan Perbadanan ini maka Akta
tersebut telah dipinda kepada Akta Perbadanan Produktiviti Negara (Permerbadanan) (Pindaan), 1995.
Mengikut peruntukan Seksyen 7, Akta Perbadanan Produktiviti Negara, fungsi-fungsi Perbadanan ini adalah
seperti berikut:
The National Productivity Corporation (NPC) is a
Federal
Statutory Body under the Ministry of
International Trade and Industry (MITI).
The NPC formerly known as the National Productivity Centre, was established in 1962 as a joint project between
the United Nations Special Fund and the Federal Government with the International Labour Organisation acting
as its executing agency.
In 1966, the National Productivity Council (Incorporation) Act No.19 was passed making the centre an
autonomous body. It was later amended as the National Productivity Council (Incorporation) (Amendment) Act
A305, 1975, to cater for expansion for the Centre's role. This Act was subsequently amended as the National
Productivity Centre (Incorporation) (Amendment) Act A801,1991.
With the Act coming into effect on the 1st of December 1991, the National Productivity Council became the
National Productivity Corporation. In keeping with the expanded role of the Corporation, the Act was further
amended to become National Productivity Corporation (Incorporation) (Amendment) Act, 1995. In accordance
with the provisions under Section 7 of the Act, the functions of the Corporation are as follows:
Maklumat Korporat
Menerajui
penggalakan
dan penyebaran
maklumat dan isu-isu yang berhubungan dengan
produktiviti;
Menjafankan latihan atau program-program lain
yang berhubungan dengan Produktiviti, Kualiti,
Pengurusan dan Keusahawanan;
Menubuhkan satu pusat maklumat dan rujukan
indeks produktiviti bagi negara dan bagi sistemsistem pengurusan dan kajian-kajian kes;
Mengadakan perkhidmatan rundingan yang
berhubungan dengan Produktiviti, Kualiti,
Pengurusan dan Keusahawanan;
Menghasilkan pakar dan kepakaran tempatan
dalam bidang Produktiviti, Kualiti, Pengurusan dan
Keusahawanan;
Mengumpul, mengeluar dan menerbitkan
maklumat
mengenai
Produktiviti, Kualiti,
Pengurusan, Keusahawanan dan hal-hal lain yang
berhubungan;
Mempertingkatkan
pembangunan
sumber
manusia pada peringkat penyeliaan dan peringkat
pengurusan kedua-duanya dalam negara;
Menjalankan
Menasihati dan menyelaraskan pelaksanaan
program-program dan aktiviti-aktiviti yang
berhubungan dengan produktiviti dan kualiti;
Memberikan laporan tiap-tiap tahun kepada
Menilai dan memperakui program-program
penyeliaan dan latihan pengurusan, programprogram keusahawanan dan program-program
produktiviti dan pengurusan kualiti yang
dijalankan oleh sektor swasta bagi orang awam;
usaha-usaha
perniagaan
bagi
maksud menunatkan kerja-kerjanya di bawah Akta
ini dengan kelulusan Menteri;
Menteri mengenai kemajuan dan masalahmasalah meningkatkan produktiviti dalam
perdagangan dan industri dalam negara dan
memberi syor-syor mengenai cara bagaimana
masalah-masalah itu boleh diatasi; dan
Membuat semua perkara yang bersampingan
dengan atau berbangkit daripada perlaksanaan
kerja-kerjanya di bawah Akta ini.
To lead in the promotion and dissemination of
productivity related information and issues;
To establish an information and reference centre for
productivity indices for the country and for
management systems and case studies;
To generate local expertise in the field of Productivity,
Quality, Management and Entrepreneurship;
To enhance the development of human resource
both at the supervisory and management levels in
the country;
To advise on and coordinate the implementation of
programmes and activities related to productivity
and quality;
To assess and certify supervisory and management
training programmes, entrepreneurship programmes
and productivity and quality management
programmes conducted by the private sector for the
public;
To conduct training or other programmes relating to
Productivity,
Quality,
En trepreneurship;
Management
and
To provide consultancy
Productivity,
Quality,
En trepreneurship;
services relating to
Management
and
To collect, produce and publish information on
Productivity,
Quality,
Management
and
Entrepreneurship and other related matters;
To carry out business undertakings for the purpose of
the discharge of its functions under this Act with the
approval of the Minister;
To report annually to the Minister on the progress
and problems of raising productivity in commerce
and industry and to make recommendations on the
manner in which such problems may be dealt with;
and
To do such matters and things as it may be incidental
to or consequential upon the discharge of its
functions under the Act.
Cart a Organisasi
Organisational Chart
Timbalan Ketua Pengarah 1
Deputy-Director General 1
I
PejabatWilayah
Regional Offices
(TSD)
1
»erkhldmatanKorporat&Kew:
Corporate Services & Finance Dev.
I
\
1
1
\
(CSV)
|
Perkhidmatan Korporat
Corporate Services
1
1
,.,„... . . , , . . , ,,
(SRO)
(SKO)
WilayahUtara
WiiayahSelatan
VWIayah Sarawak
Northern Region
Southern Region
Sarawak Region
WHayahPantaiTimur
1
East Coast Region
(PCT)
Perolehan
1
Procurement
1
Latihan ft Pembangunan
Promosi & Usahasama
Promotion & Joint Venture
Sistem
Training & Systems
|
(NRO)
(WPT)
1
(PJV)
(WSB)
Development
(MCQ
Pernasaran&
PerhufaunganKorporat
Marketing & Corporate
Communication
(EDE)
Kecemerlangan
Pembangunan Enterprais
Enterprise Development
B«ceflence
Ufilayah £al»h
SabahRegion
(CSW)
Konvensyen, Seminar &
Bengkel
Convention, Seminar &
Workshop
(MOT)
Latihan Pembangunan
Pengurusan
Management Development
Training
(HRD)
(PPQ)
(KEW)
1
Finance
I
1
1
L
Human Resource Development
(MIS)
Pengurusan Sistem Maklumat
Management Information System
Prwnosl & Penertritan P&Q
P&Q Publication & Promotion
(EXA)
Anugerah Kecemerlangan
Organisasi
Organisational Excellence
Award
(AJV)
Usahasama
JointVenture Programmes
(QMS)
Pengurusan Sistem Kualiti
Quality Management System
(IEG)
Pengurusan Kejuruteraan
Perusahaaan
Industry Engineering
Management
(SMT)
Pembangunan EKS
(Latihan & Pembangunan
Sistem)
SME Development
(Training & Systems
Development)
(SMA)
(PQM)
Pengukuian P&Q
P&Q Measurement
Pembangunan EKS
(Audit &Perspan)
SME Development
(Audit & Certification)
(PDT)
Pembangunan Program
Programme Development
(KT)
Pembangunan ICT
ICT Development
8
Lembaga Pengarah
Board of Directors
Ketua Pengarah
Director General
Timbalan Ketua Pengarah II
Deputy-Director General 11
(BPM)
Pengunuan Amalan TerbaBt
Best Practices Management
(1DR)
(SVR)
PenyelidBcan Industri
PenyeHdikan Peridiidmatan
Industrial Research
Service Research
(IRE)
ISFI)
PenyelidHcan Peridiidmatan
(Kewangan & Insuran}
(PCY)
Penyelidikan Dasar
Policy Research
(CSAJ
Urusotia Perfoadanan & Audh
KuaHti
(BPA)
Amalan Tetbaik (Awam)
Best Practices (Public)
Penyelidikan Industri
(Eksport)
Industry Research
Service Research
(Finance & Insurance)
(MAQ
Penyelidikan Dasar
(AnaRsaMakro)
Policy Research
(Macro Analysis)
(Corporate Secreteriat& Quality Audit)
(TTR)
HubunganAntarabangsa
(International Relations)
(BPS)
Amalan Terbaik (Swasta)
BestPractices tpmote)
(BPN)
Jallnan Maldumat Amalan
Terbafc
Best Practices Netwariang
ORB)
Penyelidikan Industri
(Sumber)
Industry Research
(Resource Based)
(KA)
Penydicfikan Industri
(Pertanian)
Industry Research
(Agriculture)
(PSM)
PenyeBdHtan Industri
Pusat Sumber Makhimat
Resource Information Centre
(Domestik)
Industry Research
(Domestic)
(MM)
Pengurusan Maldumat
PenyeKdican
Research Information Management
(SHU)
(MftD)
PenyeRdikan Perkhidniatan
Penyelkfikan Dasar
Ofesihatan&UtJHti)
Service Research
(Heatthcare&Utility)
(Metodologi&Data)
ftjfty/teseorcft
(SVT)
Penyelidikan Pefkhidmatan
(Perdagangan)
Service Research
(Trade)
(TK)
Penyefidikan Dasar
(Teknotogi)
Policy Research
(Technology)
(PSP)
(WAP)
PenyaRdfltan PerkhidmatBn
(Pengukuran Sektor Awam)
Service Research
(Public Sector Measurement)
PenyeBdHcan Dasar
(Upah&Produktiviti)
PoKcyResearch
(Wage&ProductMty)
(mo
(SVL)
ana
Penydkfikan bidustri
(Pembfaiaan)
PenyeHdikan Pwichldmatan
PwiyoUdican Dasar
(Antarabangsa)
fridusrryfleseorc/)
Service Research
(Logistic)
(LogistBO
Policy Research
(International)
(SVH)
{NAQ
PenyriidOcan Peridiidmatan
(HosptoHti)
Service Research
(Hospitality)
PenyelkBkan Dasar
(National)
Policy Research
(National)
a n n u a l report 2004
9
Y.Bhg.Tan Sri Dato' Azman Hashim
Pengerusi/C/ia/rman
Board of Directors
Tn. Haji Abdul Hadi Othman
Pengarah Kanan, Bahagian Perancangan
Strategik
Kementerian Perdagangan Antarabangsa
dan Industri
Senior Director, Strategic Planning
Department
Ministry of International Trade and Industry
Pn. Nik Zainiah Nik Abd Rahman
Ketua Pengarah
Perbadanan Produktiviti Negara
Director General
Y.Bhg.Tan Sri KishuTirathrai, PSM
Pengerusi dan Pengarah Urusan
Globe Silk Store
Chairman and Managing Director of
Globe Silk Store
Y.Bhg.Tan Sri Dato'Abdul Khalid
Ibrahim
Y.Bhg. Dr. Mohamed Ariff Abdul
Kareem,
Ketua Eksekutif
Institut Penyelidikan Ekonomi Malaysia
Chief Executive
Malaysian Institute of Economic Research
(MIER)
Y.Bhg.Tan Sri Dato'Haji Mohd.
Ramli Kushairi
Pengerusi
South Malaysian Industries Bhd.
Chairman
South Malaysian Industries Bhd.
Y.Bhg. Dr. Wan Abdul Aziz
WanAbdullah
Timbalan Ketua Pengarah (Makro)
Y.Bhg. Dato' Dr. P. Manogran
Unit Perancang Ekonomi
Ketua Setiausaha
Jabatan Perdana Menteri
Kementerian Sumber Manusia
Deputy Director General (Macro)
Economic Planning Unit
Secretary General
Ministry of Human Resources
Prime Minister's Department
1O
Board of Directors
1.
En.Mohammad Ismail
Ketua Penolong Setiausaha
Kementerian Kewangan Malaysia
Chief Assistant Secretary
Ministry of Finance Malaysia
Y.Bhg. Dato' Sri Abi Musa Asa'ari
Mohamed Nor
Ketua Setiausaha
Kementerian Pertaniandan Industri
AsasTani
Y.Bhg. Prof. Dato' Dr. tr. Muhamad
Zohadie Bardaie
Naib Canselor
Universiti Putra Malaysia
Vice Chancellor
Secretary General
University Putra Malaysia
Ministry of Agriculture and Agro Based
Industry
Y.Bhg.Dato' Mustafa Mansur
Presiden
Persekutuan Pekilang-Pekifang Malaysia
President
Federation ofMalaysian Manufacturers
Ahli-Ahli Ganti
Tn. Haji Md. Jafar Abdul Carrim
Pengarah Bahagian
Allied Products and Services
Divisional Director
Allied Products & Services
Alternate Members
Pn.Nafsiah Hj.Abu Bakar
Pengarah Kanan Khidmat Pengurusan
Kementerian Perdagangan Antarabangsa
dan Industri
Senior Director
Management Services
Ministry of International Trade and Industry
Pn. Noor Zaidah Dahalan
Ketua Penolong Pengarah
Bahagian Sumber Manusia
Unit Perancang Ekonomi
Jabatan Perdana Menteri
Chief Assistant Director
Human Resources Department
Economic Planning Unit
Prime Minister's Department
En. Rajasekaran Govindasamy
Setiausaha Agong
Kongres Kesatuan Sekerja Malaysia
Secretary General
Malaysian Trade Union Congress
Setiausaha Perbadanan
Corporate Secretary
Pn.Sharifah Normah Syed Omar
Pn.Rahimah Md.Said
Timbalan Ketua Setiausaha
(Perancangan)
Kementerian Pertanian dan Industri
Asas Tani
Assistant Secretary General (Planning)
Ministry of Agriculture and. Agro Based
Industry
Y.Bhg. Dr. Soh Chee Seng
Setiausaha Bahagian Dasar (Perburuhan)
Secretary, Policy Department (Labour)
11
Lembaga Pengurusan
Board of Management
Ketua Pengarah/D/rector General
Pn. Nik Zainiah Nik Abdul Rahman
(mulai 1 hb Oktober 2004/effective 1st October 2004)
Mengganti ka n/Replacing
En.lrMahLokAbdullah
(yang berkhidmat sehingga September 2004/
who was serving until September 2004)
Timbalan Ketua Pengarah (Pembangunan)/
Deputy Director General (Management)
Pn. Nik Zainiah Nik Abdul Rahman
{mulai 1hb Oktober 2004/effective 1st October 2004)
Timbalan Ketua Pengarah I/
Deputy Director General I
Dr. Ab.Wahab Muhammad
(mulai 3hb Disember 2004/effective3rdDecember 2004)
Pengarah/D/rectors
Pn.Shahuren Ismail
En. Mohamad Jasni Abdul Aziz
Timbalan Ketua Pengarah ll/
Deputy Director General II
Pn. Lee Saw Hoon
En. Goh Swee Seang
Tn. Hj. Ab. Rahim Yusoff
(mulai 3hb Disember 2004/effecf/Ve 3rdDecember 2004)
En. Abdul Latif Abu Seman
Ahli Bersekutu/Affiliated Members
Pengarah Perkhidmatan Korporat Dan Kewangan/
Corporate Services And Finance Director
En.Mohamad Jasni Abdul Aziz
Ketua Akauntan/C/i/efAccountant
Pn. Hjh Rokiah Md Nor
En.Mohd. Razali Hussain
Pengarah-Pengarah Wilayah/ffegfona/ Office Directors
Tn. Hj. Othman Ismail
(Witayah Utara/'Northern Region)
En. Mustapha Sufaat
(Wilayah Sarawak/Sarawak Region)
En.Ahmad Fadzil Mahmud
(Wilayah Selatan/Southern Region)
En.Burhanuddin Saidin
(Wilayah Sabah/Sabah Region)
Tn. Hj. Ab. Razak Omar
{Wilayah PantaiTimur/fasf Coastffeg/on)
12
l a p o r a n t a h u n a n 20O4
Sektor PenanlanlAgriculture Sector
Y.Bhg.Tan Sri Dato1 Abdul Khalid Ibrahim
Ahii Lembaga Pengarah NPC/ A/PC's Board
Members
Tn.Hj.AbuHanipahAbd.Wahid
Naib Pengerusi/ Vice Chairman
Kumpulan Guthrte Bhd
En. Chua Piak Chwee
International Tropical Fruits Network (TFnet)
Sektor Pembinaan/Consfructfon Sector
Pn. Rahimah Md. Said
Kementerian Pertanian dan Industri AsasTani
Tan Sri Dato'(Dr.) Ir.Wan Abdul Rahman
Haji Wan Yaacob
Pengerusi/C/ia/rman
Minconsult Sdn. Bhd
Prof. Dr. Mad Nasir Shamsudin
Y.Bhg. Dato' Foong Lai Choong
IOI Plantation
Tn.Hj.Kasmuri Hj.Sukardi
Golden Hope Plantations
En.Rashidi Omar
TH Plantations Sdn Bhd
Dr.lzham Ahmad
Y. Bhg. Datuk Dr. Bernard T.H. Wang
Y. Bhg. Dato1 Mohd Amar Din
Persatuan Kontraktor Melayu Malaysia
Y. Bhg. Dato' Ir. Hamzah Hassan
Lembaga Pembangunan Industri Pembinaan
Malaysia (CIDB)
Datuk Goh Chye Koon
IJM Corporation Berhad
MARDI
Ir.Tn. Hj. Mohd. Mazlan
Institut Jurutera Malaysia (IBM)
Pembuatan/Manufactur/ng
Mr. Lawrence Chan Kek Tong
Real Estate Housing Developers'Association
Malaysia (REHDA)
Ir.AndyK.H.Seo
Pengerusi/Cna/Vman
En. Abdul Ghafar Musa
Kementerian Perdagangan Antarabangsa dan
Industri (MITI)
En.Choy MingBil
Mafaysian Textile and Apparel Centre (MTMA)
En.Mohd Shafie BP Mammal
Kesatuan Pekerja-PekerjaTelekom Malaysia
En.A.H.Yong
The Electrical & Electronics Association of Malaysia
Y. Bhg. Dato1 Ir. Low Keng Kok
Master Builders Association Malaysia (MBAM)
En. Mat Noh Hussin
Jabatan Perangkaan Malaysia
Bahagian Perangkaan Perindustrian
Mr. Lim Pay Chye
Malaysian Institute of Architects (PAM)
Dr. Ahmad Roslan Mohd Ridzuan
Universiti Teknologi MARA (UiTM)
En. Woo Mun Meng
Enviri Industries Sdn. Bhd
En. Kong Ping Yee
Malaysia Rubber Products Manufacturers
Association
Prof. Madya Datin Hjh. Naru Aini Ab. Rahman
Centre for UiTM-lndustry Linkages (UILC),
13
Teknologi Maklumat/ Information Technology
Y. Bhg Dato'Wira Mohamed Said Mohamed All
Pengerusi/Cho/rman
Penjagaan Kesihatan/ffea/tft Care
Y. Bhg.Tan Sri Dato' Dr. Abu Bakar Suleiman
Dr. Nordin Othman
Universiti Perubatan Antarabangsa Sesama Centre
Y.Bhg.Datin Paduka Siti Sa'diah Sheikh Bakir
KPJ Healthcare Berhad
Prof. Dr. Mohammed Yusoff
Universiti Terbuka Malaysia
Dr.Chong Su-Lin
Association of Private Hospitals of Malaysia
Prof. Madya Dr. Abdullah Mohd Zin
Universiti Kebangsaan Malaysia
Y. Bhg. Dato' Dr. Jacob Thomas
Subang Jaya Medical Centre
Prof. Dr. Abdul Razak Hamdan
En.Zakaria Kamarudin
En. Lee Cheng Suan
Perbadanan Pembangunan Perdagangan Luar Malaysia
(MATRADE)
Y.M. Dato' Dr. Raja Malik Raja Mohamed
National Malaysian Computer Confederation
En.JesseChooi
Multimedia Development Corporation Sdn. Bhd.
En. Khoo Hock Aun
Persatuan Industri Komputer & Multimedia
Malaysia
Dr.Rosnah Hadis
Kementerian Kesihatan Malaysia
En.Ooi Say Chuan
Kementerian Perdagangan Antarabangsa dan Industri (M1TI)
Prof. Dr. Syed Mohamed Al-Junid
Y. Bhg. Puan Sri Prof. Dr. Suraiya Hani Hussein
Malaysian Society for Quality In Health (MSQH)
En.Ng Boon Sing
SMI Association of Malaysia
Y. Bhg. Datuk Dr. Ridzwan Bakar
Pantai Medical Centre
En. Mohd Rafee Yusoff
M1MOS Berhad
Tn.Hj.Azli Lee Abdullah
Kementerian Sains,Teknofogi dan Inovasi
Logistik dan Pengangkutan/ Logistics and Transportation
En. Mirzan Mahathir
Pengerusi
Konsortium Logistik Berhad (KLB)
Datuk Elias Kadir
Kontena Nasional Bhd.
En. Mohamad Radwan Alami
Prof. Madya Hamzah Abd.Jamal
Universiti Teknologi Malaysia
Prof. Madya Dr. Nor Ghani Md. Nor
Prof.G.Naidu
AGN Research Associates Sdn. Bhd.
En. K. Saga ram
Pn. Pauline Tee
Northport (Malaysia) Bhd.
Federation ofMalaysian Freight Forwarders (FMFF)
En.Chandrasekaran a/I Periappah
Kementerian Pengangkutan
14
Federation ofMalaysian Manufacturers (FMM)
Sumber Manusia/Human Resources
Tn, Hj. Md Jafar Abdul Carrim
Sime Darby Berhad
Tn.Hj. Shamsuddin Bardan
Malaysian Employers Federation (MEF)
En. V.T Nathan
Malaysian Employers Federation (MEF)
En. Abdul Wahab Abu Bakar
Nestle Products Sdn. Bhd.
Cik Ainon Marziah Wahi
Petroliam Nasional Berhad (PETRONAS)
En.V.T.Chandra Segaran
The Malayan Agricultural Producers
Pengukuran Produktiviti/Product/wty Measurement
Association (MAPA)
En. Abdul Had! Othman
Ministry of International Trade and Industry (MITI)
Mr. Choy Lup Bong
Pn. Hjh. Zanifa Md. Zain
Unit Perancang Ekonomt (EPU)
Dr.Mohamed Rashid Navi Bax
Kementerian PengajianTinggi Malaysia
En. Abdul Hadi Othman
Kementerian Perdagangan Antarabangsa dan Industri (MtTI)
En. See Chee Kong
Kementerian Perdagangan Antarabangsa dan Industri (MITI)
Prof. Madya Dr. Hj. Mohd Anuar Hj. Md Amin
Universiti Kebangsaan Malaysia (UKM)
En. K.Yogeesvaran
Unit Perancang Ekonomi (EPU)
Prof. Dr. Mokhtar Abdullah
AD-MACS Consultant (M) Sdn. Bhd.
Tenaga dan Utiliti/Energy and Utility
En. Ah mad Jauhari Yahya
Malakoff Berhad
Y. Bhg. Datul
Peng e rutff/Chairman
.Annas Hj. Mohd Nor
Su ru ha
Dr.Mohd. Zamzam Jaafar
Malaysia Transformer Manufacturing Sdn. Bhd.
Dr. Philip Tan
Genting Sanyen Power Sdn. Bhd.
Dr. Anuar Abdul Rah man
Pusat Tenaga Malaysia (PTM)
Pn.Tay Suan See
Jabatan Perangkaan Malaysia (DOS)
Mr.RickyTan
Kart Food Industry Sdn. Bhd.
Pn.Marthiyah Nan Abidin
Raya Plastic Industry Sdn. Bhd.
Dato'Dr.Zahrah A.Kadir
BNZ Plastic Industry Sdn. Bhd.
En.Zainol Abidin Ahmad
Perodua Manufacturing Sdn. Bhd.
En.Chan Han Hee
Jabatan Pertanian Malaysia
Cik Chin Lye Ha
Federation of Malaysian Manufactures (FMM)
En. Cheng Ping Keat
Khind Industries Sdn. Bhd.
•2OO4
Panel Perundingan Penyelidikan Research Consultative Panel
Hospital it'll Hospitality
Y. Bhg. Dato' Azman Shah Haron
Antara Holiday Villas
En. Christopher Raj
Association of Hotel Employers Peninsular
Malaysia (AHE)
En. Peter Gibbons
Sunway Lagoon Resort Hotel
En. Choy Lup Bong
En. Mohd. Shah Tan Sri Abdul Kadir
Golden Arches Restaurants Sdn. Bhd.
Pn.Zahariah Abdul Kadir
Rangkaian Hotel Seri Malaysia
Pembangunan Intitusi Kewangan/
Development of Financial Institutions
En. Abdul Rahman Ahmad Ramli
Bank Pembangunan dan Infrastruktur
Malaysia Berhad
En. Baharuddin Muslim
Exim Bank of Malaysia Berhad
En.Jamsari Jaafar
Bank Kerjasama Rakyat Malaysia Berhad
En. Yakob Masir
Bank Industri dan Teknologi Malaysia Berhad
Cik Nor Dalilah Abdullah
Malaysian Industrial Development Finance
Berhad (MIDF)
Y. Bhg. Dato' Anthony Yeo
Resorts World Bhd.
Pn.Fatimah Hussein
Bank Simpanan Nasional
En. Mohd. Nadzri Jelas
EastpineSdn Bhd
En. Zainal Abidin Yahya
Bank Pertanian Malaysia
En.NgKooiChai
Antara Holiday Villas
En. Mohd. My as Zainol Abidin
Persatuan Hotel Malaysia(MAH)
Pn.Fatimah Zohro Hasan
Kementerian Pelancongan
Tn.Hj.ldrosMohd
Tourism Malaysia
Prof.Madya Dr.Za'faran Hassan
UniversitiTeknologi MARA (UiTM)
En. Shaharuddin M. Saaid
Malaysian Association of Hotel Owners (MAHO)
Excellence Begins from Me
Prestasi Produktiviti Malaysia 2004
Malaysia's Productivity Performance 20O4
Malaysia mencatatkan peningkatan produktiviti
sebanyak 3.4% pada tahun 2004 kepada RM25,495
(2003: RM24,652). Sektor-sektor yang mencatatkan
Malaysia's productivity increased by 3.4% to RM25,495
from RM24,652 in 2003. Among the sectors that
registered
high
productivity
growth
were
Manufacturing, Mining, Government, Transportation
and Electricity, as well as Gas and Water. In terms of
contribution, productivity contributed 49.0% towards
the overall economic growth.
peningkatan produktiviti yang tinggi adalah sektor
Perkilangan, Perlombongan, Kerajaan, Pengangkutan,
Elektrik, Gas dan Air. Produktiviti menyumbang 49.0%
kepada keseluruhan pertumbuhan ekonomi.
Sepanjang tempoh 1994-2004, Produktiviti Faktor
Menyeluruh (TFP) mencatatkan pertumbuhan
sebanyak 1.8% yang menjana kepada pertumbuhan
Keluaran Dalam Negara Kasar (KDNK) sebanyak 6.2%.
Dalam tempoh yang sama TFP menyumbang
sebanyak 28.4% manakala modal dan guna tenaga
masing-masing sebanyak 39.7% dan 31.8% kepada
pertumbuhan KDNK. Sumber utama kepada
pertumbuhan TFP adalah Pendidikan dan Latihan
(38.1%), Intensiti Permintaan (27.6%), Pengstrukturan
Ekonomi (13.2%), Struktur Modal (12.5%) dan
KemajuanTeknikal (8.6%).
Bagi tempoh 2000 - 2004, produktiviti Malaysia
mencatatkan pertumbuhan sebanyak 3.0% di mana
la mengatasi pencapaian beberapa negara utama
Organisation for Economic Cooperation and
Development (OECD) iaitu, Jepun (2.1%), Amerika
Syarikat (2.1%), United Kingdom (1.6%), Kanada
(1.4%), New Zealand (1.1%), Australia (1.0%), Perancis
(1.0%), Jerman (0.9%) dan Itali (-0.4%). Petumbuhan
tersebut lebih tinggi berbanding beberapa negara
Asia lain, iaitu Filipina (1.6%),Singapura (2.0%), Taiwan
(2.4%) dan Thailand 2.9%. Walau bagaimana pun,
Hong Kong mencatatkan pertumbuhan produktiviti
For the period of 2000-2004, Malaysia posted a
productivity growth of 3.0% surpassing that of several
selected major countries of the Organisation for
Economic Cooperation and Development (OECD),
namely, Japan (2.1%), the United States of America
(2.1%), the United Kingdom (1.6%), Canada (1.4%), New
Zealand (1.1%), Australia (1.0%), France (1.0%), Germany
(0.9%) and Italy (-0.4%). Among selected Asian
countries, Malaysia's productivity growth was better
than Philippines (1.6%), Singapore (2.0%), Taiwan (2.4%)
and Thailand (2.9%). However, Hong Kong registered the
highest productivity growth of 3.3%.
Pada tahun 2004, pertumbuhan produktiviti Malaysia
For the year 2004, Malaysia's productivity growth of
3.4% exceeded several selected OECD countries such as
Italy (0.5%), Germany (1.0%), Canada (1.2%), New
Zealand (1.4%), Australia (1.7%), France (2.2%), the
United Kingdom (2.3%), Japan (2.4%), the Republic of
sebanyak 3.4% mengatasi
beberapa negara OECD
Korea (2.8%) and the United States of America (3.3%). On
seperti Itali (0.5%), Jerman (1.0%), Kanada (1.2%), New
Zealand (1.4%), Australia (1.7%), Perancis (2.2%),
United Kingdom (2.3%), Jepun (2.4%), Korea (2.8%)
dan Amerika Syarikat (3.3%). Berbanding beberapa
negara Asia lain, pertumbuhan produktiviti Malaysia
mengatasi Indonesia (1.1%), Filipina (2.8%) dan
Thailand (3.3%). Walau bagaimana pun, Singapura
mencatatkan pertumbuhan produktiviti yang lebih
tinggi iaitu (6.6%), diikuti oleh Hong Kong (4.5%) dan
Taiwan (3.6%).
the Asian front, Malaysia's growth exceeded that of
Indonesia (1.1 %), Philippines (2.8%) and Thailand (3.3%).
However, Singapore registered the highest productivity
growth of (6.6%) followed by Hong Kong (4.5%) and
Taiwan (3.6%).
yang lebih tinggi sebanyak 3.3%.
Pada tahun 2004, lebih daripada 80% pertumbuhan di
sektor perkilangan disumbangkan oleh Industri Kecil
dan Sederhana (IKS). IKS menyumbang 29.3% kepada
output sektor perkilangan, 25.7% kepada nilai tambah
dan 31.0% kepada guna tenaga. IKS juga mencatatkan
pertumbuhan nilai tambah setiap pekerja sebanyak
6.5% kepada RM39.421. Antara industri yang
mencatatkan pertumbuhan nilai ditambah setiap
pekerja yang tinggi adalah industri keluaran makanan
dan minuman, kimia dan keluaran kimia, keluaran
petroleum dan keluaran kayu.
18
Throughout the period of 1994-2004, Total Factor
Productivity (TFP) increased by 1.8%, contributing to
Gross Domestic Product (GDP) growth of 6.2%. During
this period, TFP contributed 28.4% to GDP growth while
capital and labour contributed 39.7% and 31.8%
respectively. The sources of TFP growth were Education
and Training (38.1%), Demand Intensity (27.6%),
Economic Restructuring (13.2%), Capital Structure
(12.5%), and Technical Progress (8.6%).
In 2004, more than 80% of the total manufacturing
establishments were Small and Medium Scale Industries
(SMI). SMI's contribution to the total manufacturing was
at 29.3% of Total Output, 25.7% of Added Value and
31.0% of Employment. Added value per employee of the
SMI grew by 6.5% to RM39,421. Among the SMI industry
groups, which attained high employee productivity
growth were the food products and beverages, chemical
and chemical products, petroleum products as well as
wood and wood products.
Daya saing
peningkatan
mengekalkan
ekonomi boleh dicapai melalui
pertumbuhan produktiviti. Untuk
daya
saing,
industri
perlu
memperbanyakkan program-program peningkatan
produktiviti dan kualiti seperti program pengurusan
kos yang berkesan, program sistem kualiti dan
pengurusan alam sekitar.
The competitiveness of national economy
can
^e
achieved
through
increase
in
productivity
improvements. But to remain competitive, industries
need to place more effort on productivity and quality
improvement programmes such as effective cost
management, quality system and environmental
management.
NPC akan terus menerajui usaha-usaha ke arah
peningkatan Produktiviti dan Kualiti melalui
peningkatan kepakaran tempatan dalam bidang P&Q.
NPC will continue to lead the efforts
productivity and quality improvements
NPC juga bertanggungjawab dalam meningkatkan
pelaksanaan sistem pengurusan P&Q dan memajukan
pusat data untuk petunjuk-petunjuk produktiviti dan
tandaaras, sebagai input kepada penggubal dasar dan
has taken the responsibility in enhancing the
implementation of P&Q management system and
improving the database for productivity and best
practices indicators as the input for the policy makers
perancangan.
and planners.
Penyelidikan P&Q
P&Q Research
Aktiviti penyelidikan NPC telah menghasilkan
Laporan Produktiviti, indeks produktiviti dan laporan
status sektor-sektor industri tertentu yang menjadi
input kepada penggubal dan perancang polisi dalam
bidang P&Q.
NPC research activities had generated productivity
reports, productivity index and industrial sectors status
reports as the input for the policy makers and planners
in the area of P&Q.
towards
through
increasing our local expertise in the area of P&Q. NPC
In 2004, 45 research projects had been completed based
Dalam tahun 2004, sebanyak 45 projek penyelidikan
telah berjaya disiapkan berdasarkan kepada 4 bidang
berikut:
on the 4 areas of study as stated below:
Bidang/Area
Peningkatan P&Q/P&Q improvement
27
Amalan Terbaik/Sesf Practices
14
Teknologi Maklumat dan Komunikasi//nrbrmaf/on and Communication Technology (ICT)
3
Sumber Manusia/Human Resource
1
19
Organisational and Human Resource Developrr—'
Push for Productivity Go for Quality
Program Pengurusan P&Q
P&Q Management Programme
Latihan P&Q
P&Q Training
Aktiviti latihan NPC telah dapat membantu
NPCs training activities have assisted in enhancing
mempertingkatkan
human
pern bangu nan
tenaga
resource
development
and
enterprise
manusia dan enterprais ke arah kecemerlangan
sementara melalui pembangunan sistem, NPC
telah menyumbang kepada
peningkatan
towards excellence, whereas through systems
development, NPC had contributed to the upgrading
kepakaran tempatan dalam bidang pengurusan
Quality.
Produktiviti dan Kualiti.
Sepanjang tahun 2004, sebanyak 332 kursus telah
dijalankan oleh NPC berbanding 291 dalam tahun
2003, yang terdiri daripada 252 Kursus Permintaan
(76%) dan 80 Kursus Umum (24%).
Throughout year 2004, a total of 332 courses had
been conducted by NPC as compared to 291 courses
in 2003, consisting of 252 In-house courses (76%)
and 80 Public courses (24%).
Course Breakdown According to Areas
Pecahan Kursus Mengikut Bidang
Kursus sebanyak 332 yang dijalankan adalah
melibatkan bidang-bidang berikut:
200
of local expertise in the fields of Productivity and
The 332 courses that had
encompass the following areas:
been
conducted
Pengurusan Kualiti
Pengurusan Sumber Manusia
191
180-
Pengurusan Produktiviti
160-
Program Daya Saing
Pengurusan Pengetuaran
Lain-Lain Program
140120100-
80-
Quality Management
71
6035
40-
Competitiveness Programme
200
Bidang Kursus/Course Areas
V
Production Management
Other Programmes
Bilangan Peserta Mengikut Sektor
Number of Participants According to Sectors
Seramai 7,737 peserta dari sektor awam dan
As many as 7,737 participants with the following
swasta teiah mengikuti kursus sepanjang tahun
mengikut pecahan berikut:
breakdown, from public and private sectors had
attended these courses throughout the year:
Carta 1: Bilangan Peserta Mengikut Sektor
4,800
Sektor Swasta/
Private Sector
(62%)
22
Human Resource Management
Productivity Management
Chart 1: Number of Participants According to Sectors
2,937
Sektor Awam/
Public Sector
(38%)
Pembangunan Organisasi dan Sum bar Manusia
Profail Peserta Kursus
Course Participant's Profile
Profail 7,737 peserta yang telah mengikuti kursus
adalah terdiri daripada kumpulan berikut:
The profile of 7,737 participants who attended the
courses constituted the following levels:
Chart 2: Course Participants Profile
Carta 2: Profail Peserta Kursus
1,939 Penyelia (Eksekutif)/
Supervisor (Executive)
(25%)
3,924 Pekerja/
Employee
(51%)
1,874 Pengurusan/
Management
(24%)
Bilangan Peserta Mengikut Sektor Industri
Number of Participants According to Industry Sector
Profail 7,737 peserta yang telah mengikuti kursus
terdiri dari sektor industri berikut:
The 7,737 course attendees originated
following industry sectors:
Carta 3: Bilangan Peserta Mengikut Sektor Industri
3,500 £
•0
£
3
c
5
3,000 2,500 -
a
3,354
2,850
' -^
|
2,000 -
Pembuatan
ICT
;
Pembinaan
Pertanian
i ,000 -
Lain-lain
3
457
500-
n_
the
Chart 3: Number Of Participants According To Industry Sectors
g, 1 ,500 C
from
^fJ^M
1
344
1
343
11
Manufacturing
ICT
Construction
Agriculture
Miscellaneous
389
II
1
Sektor lndustri//ndusfria/ Sector
Bilangan Peserta Mengikut Saiz Industri
- •,
,
Peserta yang telah mengikuti kursus terdiri daripada
saiz industri berikut:
Carta 4: Bilangan Peserta Kursus Mengikut Saiz Industri
Number of Participants According to Industry Size
The participants who attended the courses belonged
to the following industry sizes:
Chart 4: Number Of Course Participants According To industry Size
2,937
Kerajaanf Government
(38%)
563 Multinasionat/Mu/r/nariona/ (7%)
a n n u a l r e p o r t 2004 2 3
Organ/sat/on and Human Resource Development
Pembangunan Si stem
Systems Development
Pada tahun 2004, sebanyak 48 projek telah dijalankan
bagi membantu syarikat dalam mempertingkatkan
usaha penambahbaikan P&Q masing-masing. Bidang
projek yang dijalankan adalah ISO 9000,TQM, 5S, P&Q
dan ICC.
In 2004, a total of 48 projects had been undertaken to
Carta 4: Projek Pembangunan Sistem Mengikut Bidang
assist organisations in intensifying their respective
efforts in P&Q improvements. The projects undertaken
include ISO 9000, TQM, 55, P&Q and ICC.
Chart 4: System Development Projects According To Area
ISO 16
(33%)
24
PQ 11
TQM 11
(24%)
(14%)
Syarikat Contoh Pelaksanaan Pengurusan Kualiti
Menyeluruh (TQM)
Total Quality Management (TQM) Implementation
Model Company
Objektif pelaksanaan syarikat contoh ini adalah untuk
proses penambahbaikan organisasi melalui amalan
TQM. Amalan ini mampu memberikan impak
cemerlang
terhadap
kualiti
produk
atau
perkhidmatan serta meningkatkan daya saing
industri tempatan.
The objective of the TQM Model Company
implementation is to continuously improve the process
organisations through TQM practices. These practices
will bring about excellent impact on quality of products
or services as well as enhance competitiveness of local
enterprises.
Dari tahun 1998 sehingga kini, sebanyak 12 syarikat
telah dipilih berdasarkan komitmen dan kemahuan
untuk melaksanakan projek TQM berpandukan
kecemerlangan organisasi. Antara jenis industri yang
terlibat adalah pembuatan alat ganti automotif, alat
telekomunikasi, pengeluaran alat keselamatan,
perusahaan batik, perkhidmatan keselamatan
elektronikdan perusahaan plastik.
From 1998 till to-date, 12 organisations have been
selected based on their commitment and interest in
implementing TQM projects according to the
organisational excellence. Among the industries
involved are automotive spare parts manufacturing,
telecommunication equipment, safety equipment
production, batik manufacturing, electronic safety
services and plastic manufacturing.
Budaya Cemerlang
Productivity Makes The Difference
Budaya Cemerlang
Urusetia Anugerah Kualiti
Quality Award Secretariat
NPC meneruskan aktiviti promosi ke arah
meningkatkan kecemerlangan organisasi melalui
beberapa anugerah-anugerah kualiti negara iaitu
Anugerah Kualiti Perdana Menteri (AKPM): (Sektor
Swasta), Anugerah Kecemerlangan Pengurusan Kualiti
NPC continues with its promotional activities towards
enhancing organisational excellence through several
national quality awards which include the Prime
Minister Quality Award (PMQA): (Private Sector), Quality
Management Excellence Award (QMEA) and Productivity
(QMEA) dan Anugerah Produktiviti (PA).
Award (PA).
1. Anugerah Kualiti Perdana Menteri (AKPM):
Sektor Swasta
'5
1. Prime Minister Quality Award (PMQA):
Private Sector
AKPM sektor swasta ini telah diperkenalkan
The PMQA for private sector organisations was
buat kali pertamanya pada November 1990.
first introduced in November 1990. This annual
Anugerah kualiti tahunan ini diberi kepada
organisasi swasta yang cemerlang dalam
pengurusan kualiti. Memenangi anugerah ini
adalah satu pencapaian berprestij di mana
AKPM adalah bukti kecemerlangan organisasi.
quality award is given to excellent private sector
organisations
with
regards
to quality
management. Winning this award is a prestigious
achievement whereby PMQA is the proof of
organisational excellence.
Antara organisasi swasta yang telah mendapat
pengiktirafan tersebut adalah:
Among the private organisations that have
received this recognition are:
Tioxide (Malaysia) Sdn.Bhd.-Teluk Kalung,Terengganu
Subang Jaya Medical Centre Sdn. Bhd.- Petaling Jaya, Selangor
Infineon Technologies (M) Sdn. Bhd.- Melaka
Samsung SDI{M) Bhd.- Seremban, Negeri Sembilan
Intel Technology Sdn. Bhd. - Bayan Lepas, Pulau Pinang
2. Anugerah Kecemerlangan Pengurusan
Kualiti (QMEA)
2. Quality Management Excellence Award
(QMEA)
Anugerah ini telah diperkenalkan pada tahun
This Award was introduced in 1990 by the Ministry
1990
Antarabangsa dan Industri (MITI) sebagai salah
of International Trade and Industry (MITI) as one
of the categories in the Industry Excellence Award.
satu dari kategori di
Kecemerlangan Industri.
In 2004, a total of 46 companies had participated
oleh
Kementerian
Perdagangan
dalam
Anugerah
in QMEA and the winners are as follows:
Pada tahun 2004, sebanyak 46 syarikat telah
menyertai
QMEA
dan
pemenangpemenangnya adalah seperti berikut:
Kategori/Cafegory
B\\/ltem
t^tJIM
Pern en a ng / Winner
Syarikat tempatan :Jualan tahunan tidak melebihi RMIOjuta/
Local Company : Annual sales not exceeding RM 10 million
Tiada Pemenang
Wo Winner
Syarikat tempatan :Jualan tahunan melebihi RMIOjuta hingga RM25 juta/
Tiada Pemenang
No Winner
Local Company : Annual sales exceeding RM 10 million to RM25 million
Syarikat tempatan :Jualan tahunan melebihi RM25 juta hingga RM 100 juta/
Local Company : Annual sales exceeding RM25 million to RM 1 00 million
Ipoh Specialist Hospital
Terbuka : Syarikat tempatan dan syarikat multinasional : Jualan tahunan
melebihi RMIOOjuta/
Open : Local company and multinational company : Annual sales exceeding
RM TOO million
26
MaybankBerhad
Budaya Cemerlang
Anugerah Produktiviti (AP)
Productivity Award
Selaras dengan fungsi NPC membantu meningkatkan
In line with NPCs function in assisting to raise the
pertumbuhan
memantapkan
national economic growth
ekonomi negara di samping
daya saing industri, NPC telah
besides strengthening
industry competitiveness, NPC had introduced the
mewujudkan AP bermula tahun 1999, mengiktiraf
Productivity Award in 1999. The award was introduced
pencapaian
to recognise organisational achievements and to
enhance their respective credibility. For the year 2004,
kredibiliti
organ isasi
da lam
masing-masing.
Bagi
meningkatkan
tahun
2004,
pemenang anugerah ini adalah seperti berikut:
Bil/ltem
the winners are as follows:
, .:
.. •
.,,-.-.-
Pe m en a n g/ Winner
Kategor\/Category:Pembuatan/Manufacturing
Cape Technology Sdn.Bhd.
(Anugerah Khas/Spec/a/ Award)
Syarikat Tempatan:Jualan tahunan tidak melebihi RM10 juta/
Local Company: Annual sales not exceeding RM10 million
SyarikatTempatan:Jualan tahunan melebihi RMIOjuta hingga RM25juta/
Local Company: Annual sales between RM10 million to RM25 million
Syarikat TempatanJualan tahunan melebihi RM25 juta hingga RM 100 juta/
Local Company: Annual sales exceeding RM25 million to RM100 million
Kart Food Industries Sdn. Bhd.
Supermax Glove Manufacturing
Sdn.Bhd.
Terbuka: Syarikat tempatan dan syarikat multinasional: Jualan tahunan
melebihi RMIOOjuta/
Open : Local company and multinational company : Annual sales exceeding
Dutch Lady Milk Industries
Bhd.
RM 100 million
Bil//fem
Kategori:Perkhidmatan/Cafegory;Serv7ces
Terbuka/Open
Pemenang/Winner
ABX Express (M) Sdn. Bhd.
Konvensyen Kumpulan Kreatif dan Inovatif (ICC)
Kebangsaan
National Innovative and Creative Circle (ICC)
Convention
NPC telah mengendalikan konvensyen di peringkat
kebangsaan di mana sebanyak 109 kumpulan dari 63
NPC held a convention at the national level where a
buah organisasi dijemput untuk mempersembahkan
present quality improvement projects. Participation
projek penambahbaikan kualiti. Penyertaan mengikut
according to sectors are as follows:
total of 109 circles from 63 organisations were invited to
sektor adalah seperti berikut:
Jadual 6/Table 6
Sektor/Secfor
Bil//tern
Bil. Kumpulan/Number of Circles Bil. Peserta/Number of Participants
266
Elektrikal/ Elektronik/E/ecfr/ca//£/ecf.ron/c
32
Pembuatan/Ma/iufacfi/r/ng
37
302
40
442
109
1010
Perkhidmatan/Serwces
Jumlah/Tbfo/
Jadual 6: Jadual Bilangan
kumpulan ICC yang
mengambil bahagian mengikut sektor.
Peratus kumpulan ICC mengikut sektor yang
menyertai konvensyen ini adalah seperti di Carta 7:
Table 6: Number of ICC Participation According to Sectors.
Percentage of ICC according to sectors that participated in
the convention is as shown in Chart 7;
Carta 7: Peratus Kumpulan ICC yang Mengambil Bahagian Mengikut Sektor
E lektro n i kl'Electronic
(29%)
Perkhidmatan/Serw'ces
(37%)
, .,
.•-f-(•.';.">ruf-f^a.^
fiK,!"iiff: J
Chart 7: Percentage of ICC According to Sectors
Jumlah keseluruhan penjimatan kos yang
diperolehi hasil dari projek-projek yang telah
dilaksanakan oleh ketiga-tiga sektor adalah
sebanyak RM55.5 juta berbanding tahun 2003
sebanyak
RM54.5 juta.
J
Pembuatan/
Manufacturing
(34%)
.r>JrroV,V
The overall cost savings derived from the
projects that had been implemented by the
three sectors totalled to RM55.5 million
compared to RM54.5 million in 2003.
f ...Annual r e p o r t 2004
•1
Budaya Cemerlang
Amalan-amalan Terbaik
Best Practices
Penandaarasan (Tern pat an)
Benchmarking (Local)
Sesi Taklimat, Seminar, Bengkel dan Pameran
Penandaarasan yang diadakan bertujuan untuk
mempromosikan penandaarasan dan perkongsian
Briefing
Sessions,
Seminars,
Workshops
and
Benchmarking Exhibitions were held with the objective of
promoting benchmarking and sharing of best practices.
amalan-amalan terbaik.
Briefings
Taklimat
Sejumlah 42 sesi taklimat telah dikendalikan kepada
seramai 210 peserta. Sesi meliputi penerangan
mengenai sumber-sumber penandaarasan NPC
secara on-line seperti:
- Benchmarking Online Networking Database
(BOND)
- Sistem e-Benchmark
- Promosi Penandaarasan sebagai alat pengurusan
yang berkesan
- Program Pengenalan untuk pelbagai industri dan
Pembangunan Komuniti Amalan-amalan (CoP)
Seminar
Sejumlah enam Seminar dan 31 Bengkel
Penandaarasan telah dilaksanakan hasil usahasama
NPC dengan Kementerian, Agensi, Kerajaan Tempatan
dan Persatuan Industri.
Bengkel
Seramai 1,454 orang peserta terdiri dari usahawan-
usahawan, pengusaha Industri Kecil dan Sederhana
(IKS) serta pekerja-pekerja sektor awam dan swasta
telah menerima manfaat dari sesi-sesi ini.
Pameran
Pameran dan demonstrasi sistem e-Benchmark dalam
kelompoke-governmenf telah dibuatdi:
-ASEElectronics, Pulau Pinang
-Asean Communication and Multimedia (ACM)
Expo, Kuala Lumpur
- Minggu Kualiti MITI, Kuala Lumpur
- Lawatan Panel Penilai AKPM di NPC
Latihan Penandaarasan
Latihan Penandaarasan merangkumt penerangan
mengenai
kemahiran
pemprosesan
data,
pengwujudan tandaaras, penganalisaan jurang dan
penambahbaikan serta pengenalpastian amalanamalan terbaik. Seramai 174 orang peserta telah
dilatih melalui 11 program-program latihan seperti
program pembangunan CoP sektor awam dan
swasta.
28
l a p o r a n t a h u n a n 2.00 4_
A total of 42 briefing sessions were conducted for 210
participants. These sessions covered briefings on NPC's
on-line benchmarking resources such as:
- Benchmarking Online Networking Database
(BOND)
- e-Benchmark System
- Benchmarking Promotion as an effective
management tool
- Introductory Programme for various industries and
Community of Practices (CoP) Development
Seminars
A total of six Seminars and 31 Benchmarking Workshops
were held as a result of NPC's joint efforts with Ministries,
Agencies, Local Governments and Industry Associations.
Workshops
A total of 1,454 participants comprising of entrepreneurs,
Small and Medium Industry (SMI) industrialists as well as
workers of public and private sectors had benefited from
these sessions.
Exhibitions
Exhibition and demonstration of the e-Benchmark system
have been held at:
- ASE Electronics, Penang
- Asean Communication and Multimedia (ACM) Expo,
Kuala Lumpur
- MITI Q Week, Kuala Lumpur
- Prime Minister Quality Award Panel Visit at NPC
Benchmarking Training
Benchmarking Training encompasses imparting on data
processing skills, developing indicators, gap analysis and
improvement as well as identification of best practices. A
total of 174 participants had been trained through 11
training programmes such as CoPs development
programmes for public and private sectors.
Budaya Cemerlang
Penandaarasan Komuniti Amalan-amalan (CoP)
Benchmarking Community of Practices (CoP)
Sehingga
2004, sebanyak
10
CoP telah
menggunapakai
sistem
e-Benchmark
untuk
memantau indikator prestasi utama, tanda aras dan
pembandingan prestasi. Penandaarasan CoP ini
meliputi bidang-bidang seperti pengurusan sumber
manusia, produkttviti, teknologi, kecekapan
pengeluaran dan perkhidmatan, keselamatan dan
persekitaran serta penggunaan bahan untuk Industri
Kecil dan Sederhana (IKS).
Up to 2004, 10 CoPs have utilised the e-Benchmark
system to monitor their key performance indicators,
benchmark trends and competitiveness scores. The CoP
Benchmarking covers the fields of human resources
management, productivity, technology, production and
service efficiency, safety and environment as well as
material utilisation for Small and Medium Industries
(SMIs).
Usahasama dengan beberapa Agensi dan Kerajaan
Tempatan:
• Pihak Berkuasa Tempatan: Sejumlah 12 buah
Majlis Daerah dan Kerajaan Tempatan Negeri
Selangor telah menyertai CoP Pengurusan Sisa
Pepejal Majlis Perbandaran dan mengwujudkan
pangkalan
data
pengurusan
prestasi
menggunakan sistem e-Benchmark. Perbandingan
tanda aras dan perkongsian amalan-amalan
terbaik telah dtlaksanakan melaiut bengket serta
lawatan-lawatan ke Majlis Perbandaran Kuantan
dan Klang serta organisasi-organisast contoh di
Melbourne, Australia.
• Kecemerlangan Pendidikan: Sebanyak 35
Maktab Rendah Sains MARA/Maktab Sains MARA
mengambil bahagian dalam CoP Kecemerlangan
Pendidikan. Perbandingan prestasi dibuat
berdasarkan 39 indikator bagi kepimpinan,
komunikasi, pencapaian objektif, pembangunan
sumber akademi, pembelajaran pelajar, sokongan
operasi
institusi,
memahami
keperluan
stakeholder, penambahbaikan berterusan dan
pengurusan data.
• Perkhidmatan Kaunter: Dianggotai oleh 32 buah
organisasi dan pengumpulan data dibuat
menggunakan indikator prestasi utama seperti
aduan pelanggan, latihan serta pengurusan
kakitangan.
Benchmarking On-line Networking Database
(BOND)
Terdapat dua aplikasi baru yang dibangunkan di
dalam BOND iaitu:
• HR Suite: mengandungi lapan saluran web
membantu dalam mendapatkan maklumat
berkenaan Human Resource Consultative Panel
(HRCP), Best Practices in Human Resource (BP-HR)
Taskforce, Business Enabling Skills Training (BEST),
HR Exchange, HR Dashboard, HR P&Q Enhancement
Collaborations
Governments:
with several Agencies and
Local
• Local Authority: A total of 12 District Councils and
the Selangor State Local Government had
participated in CoP Municipal Council's Solid Waste
Management and development management
performance data-base using the e-Benchmark
system. Benchmark comparisons and best practices
sharing were undertaken via workshops and visits to
Kuantan and Klang Municipal Councils as well as
model organisations in Melbourne, Australia.
• Educational Excellence: A total of 35 MARA Junior
Science
Colleges/MARA
Science
Colleges
participated in this CoPs. Performance comparisons
were undertaken based on 39 indicators for
leadership, communication, achievement of
objectives, academic resource development, student
learning, institutional
support
operations,
understanding stakeholders' needs as well as
continuous improvement and data management.
• Counter Services: This CoP consisted of 32
organisations. Data collection was conducted for key
performance indicators on customer complaints,
training and staff management.
Benchmarking On-line Networking Database
(BOND)
Two new features that had been added to BOND are:
• HR Suite: consists of 8 web channels to assist in
obtaining information pertaining to Human
Resource Consultative Panel (HRCP), Best Practices in
Human Resource (BP-HR) Taskforce, Business
Enabling Skills Training (BEST), HR Exchange, HR
Dashboard, HR P&Q Enhancement Programmes, HR
Benchmarking and Productivity Linked Wage System
(PLWS).
• Research Database: for data storage and analysis of
current issues relating to productivity and quality.
Programmes, HR Benchmarking dan Productivity
Linked Wage System (PLWS).
• Pangkalan
Data
Penyelidikan:
tempat
penyimpanan data dan analisis isu-isu berkaitan
a n n u a l r e p o r t 2004 29
Budaya Cemerlang
Penerbitan Amalan Terbaik dan BPNet
Best Practices Publications and BPNet:
NPC telah menerbitkan beberapa laporan dan hasil
kajian kes ke atas amalan terbaik sepanjang 2004 bagi
meluaskan sebaran maklumat berkenaan subjek
tersebut.Antaranya adalah:
NPC has published several reports and studies on best
practices throughout 2004 to broaden information
dissemination on the following subjects. Among them
are:
•
•
•
•
•
•
•
•
Best Practices in Human Resource Case Study II
Best Practices Digest
The Primer on Best Practices
Guide on e-Benchmarking
NPC juga telah membangunkan Best Practices Net
(BPNet)
sebagai
sokongan
kepada
sistem
e-Benchmark. BPNet menyediakan fasiliti intranet
untuk memudahkan ahli-ahli CoP berkongst
Besf Practices in Human Resource Case Study II
Best Practices Digest
The Primer on Best Practices
Guide on e-Benchmarking
NPC has also developed Best Practices Net (BP Net) as a
support to the e-Benchmark System. BPNet provides
intranet facilities to enable CoP members to share
information, knowledge and best practices online.
maklumat, pengetahuan dan amalan-amalan terbaik
secara online.
Benchmarking (International)
Sharing of Benchmarking Expertise
Penandaarasan (Antarabangsa)
Perkongsian Kepakaran Penandaarasan
NPC has implemented 5 Benchmarking projects at the
international level in its efforts to develop benchmarks
NPC telah melaksanakan 5 projek Penandaarasan di
peringkat
antarabangsa
di
dalam
usaha
mengwujudkan tandaaras dan berkongsi amalanamalan terbaik antarabangsa seperti:
and sharing of international best practices such as:
Negara/Organisasi/
Country/Organisation
ProjekyProject
Kajian Amalan Terbaik Usahasama Malaysia-Australia/
Malaysia-Australia Collaboration on Best Practices Study
Australia
Bidang/Area
Municipal Council Solid Waste Management,
Retail Distribution Management, IBS
Construction Management and Franchising
Bengkel Green Productivity/
Workshop on Green Productivity
India
Green Productivity and Benchmarking
Bengkel ke 5 Asian Productivity Organisation/
5th Asian Productivity Organisation Workshop
Taiwan
Best Practices Network
Program APO DOWAPO DON Programme
Nepal
Industry Cost Structure Symposium
Misi Kajian Amalan Terbaik
Singapore
ke Melbourne,
Australia
Misi Kajian Amalan Terbaik ke Melbourne, Australia
adalah bertujuan untuk berkongsi pengetahuan dan
amalan-amalan terbaik di kalangan organisasiorganisasi pelaksana di Malaysia dan Australia.
Lawatan-lawatan dan perkongsian maklumat ke
organisasi contoh ialah mengenai:
• Pengurusan Sisa Pepejal Majlis Perbandaran di
EcoRecycle Victoria, Environmental Protection
Authority (EPA), Hobson Bay City Council, Boral
Landfill, Melton Recycling Facility, Green Waste
Recycle Centre, Australian Productivity Commission
(APC) dan Australian Public Services Commission
(APSC).
• Pengurusan Pengedaran Peruncitan di Dulux
Australia (ORICA), Coles-Myers Merchandising and
Apparel Distribution dan Woolworths Hume Order
Fulfilment Centre.
30
Developing Benchmarking Skills and
Database
Competitiveness in the Retail Sector
Best Practices Study Mission to Melbourne, Australia
The Best Practices Study Mission to Melbourne, Australia
is aimed at sharing knowledge and best practices
among organisations in Malaysia and Australia. The
visits and information sharing on model organisations
are with:
• Municipal Council Solid Waste Management In
EcoRecycle Victoria, Environmental Protection
Authority (EPA), Hobson Bay City Council, Boral
Landfill, Melton Recycling Facility, Green Waste
Recycle Centre, Australian Productivity Commission
(APC) and Australian Public Services Commission
(APSC).
• Retail Distribution Management in Dulux Australia
(ORICA), Coles-Myers Merchandising and Apparel
Distribution and Woolworths Hume Order
Fulfillment Centre.
Budaya Cemerlang
Anugerah Inovasi bag! e-Benchmark
Innovation Award for e-Benchmark
NPC telah dianugerahkan dengan The United Nation Public
Services Award; Innovation Category 2004 bagi e-Benchmark
NPC was awarded the United Nation Public Services
Award: Innovation Category 2004 for the e-Benchmark
System for Benchmarking Communities.
System for Benchmarking Communities.
Sistem Upah Berasaskan Produktivfti (PLWS)
Productivity Linked Wage System (PLWS)
PLWS telah diperkenalkan pada tahun 1996 menerusi
Garispanduan Sistem Penggajian Semula (Guidelines on the
PLWS was introduced in 1996 following the guidelines
on the Wage Reform System and was adapted by the
National Advisory Council (NLAC). The system introduces
salary increments in line with productivity growth whilst
ensuring a more resilient and responsive economy in the
light of current economic changes.
Wage Reform System) yang diadaptasi oleh Majlis Penasihat
Kebangsaan (National Advisory Council) (NLAC). Sistem ini
rnemperkenalkan kenaikan gaji yang diselaraskan dengan
pertumbuhan produktiviti, di samping memastikan
ekonomi yang lebih mampan dan responsif terhadap
perubahan ekonomi semasa.
Sistem upah yang dihubungkaitkan dengan produktiviti
dan member! penekanan kepada keperluan pelaksanaan
in! turut disokong oleh pelbagai rancangan pembangunan
negara, Antaranya ialah Rancangan Malaysia ke 8, 20012005, Third Outline Perspective Plan (OPP3), 2001-2010 dan
Rancangan Pemulihan Ekonomi (NERP), 1998. Bagi
memastikan penerimaan organises! terhadap sistem
penggajian yang melibatkan usaha kedua-dua pekerja dan
majikan ini, NPC telah mengadakan pelbagai aktiviti di
Wage systems that relate to productivity and give
emphasis to the need for intensified implementation is
duly supported by the various national development
plans. Among these, include the Eighth Malaysia Plan,
2001-2005, Third Outline Perspective Plan (OPP3), 20012010 as well as the Economic Recovery Plan, 1998. To
ensure organisational acceptance towards wage
systems which involve the efforts of both, the workers
and the management, NPC has carried out various
activities at national and international levels to
encourage broader adaptation of the system.
peringkat nasional dan antarabangsa bagi menggalakkan
penerimaan yang meluas terhadap sistem ini,
Peringkat Nasional
Bengkel PLWS:
Pada tahun 2004, NPC dengan kerjasama Kementerian
Sumber Manusia dan Jabatan Perhubungan tndustri,
Kementerian tersebut telah mengendalikan lima bengkel
yang melibatkan sesi perkongsian oleh syarikat-syarikat
yang mengamalkan sistem ini. Bengkel-bengkel dijalankan
di Kuala Lumpur, Seremban, Terengganu, Kuching dan
Sandakan.
Pembangunan Sistem
NPC juga menawarkan khidmat nasihat kepada syarikatsyarikat untuk membantu mereka membangunkan sistem
PLWS. Dalam tahun 2004, sebanyak lima syarikat telah
mendapat khidmat tersebut dari NPC.
National Level
PLWS Workshop:
For 2004, NPC in cooperation with the Human Resources
Ministry and Industrial Relations Department of the
Ministry has conducted 5 workshops which involved
sharing sessions by organisations that practise the
system. The workshops were conducted in Kuala
Lumpur, Seremban, Terengganu, Kuching and Sandakan.
Systems Development
NPC also offers advisory services to assist companies in
developing the PLWS system. In 2004, 5 companies had
received such services from NPC.
PLWS Research
The PLWS research activities undertaken during 2004
are:
• Case Studies on Labour - Management Partnership
Penyeiidikan PLWS
Aktiviti-aktiviti penyelidikan PLWS untuk 2004 adalah:
• Case Studies on Labour - Management Partnership for
Productivity and Competitiveness in Small and Medium
Textiles and Garment Industries
• Study on the criteria and KPIs used to link wages to
productivity
• Elements of PLWS in Collective Agreements
Peringkat Antarabangsa
Dari 19hb hingga 20hb April 2004, NPC telah menjalankan
seminar bertajuk 'Initiatives to Intensify the Implementation
of Productivity-Based Compensation'. Sejumlah 131
perwakilan dari Taiwan, Australia, Singapura, wakil syarikat
tern pa tan dan kesatuan sekerja serta agensi kerajaan telah
menyertai seminar ini. Penceramah dari Australia, Jepun,
Singapura, Thailand dan Malaysia dijemput untuk
berkongsi pengalaman mereka dan amalan terbaik dalam
perlaksanaan PLWS.
for Productivity and Competitiveness in Small and
Medium Textiles and Garment Industries
• Study on the criteria and KPIs used to link wages to
productivity
• Elements of PLWS in Collective Agreements
International Level
From the 19th till the 20th of April 2004, NPC conducted a
seminar on 'Initiatives to Intensify the Implementation of
Productivity-Based Compensation'. A total of 131
representatives from Taiwan, Australia, Singapore, local
companies and trade unions as well as government
agencies had participated in the seminar. Speakers from
Australia, Japan, Singapore, Thailand and Malaysia were
invited to share their experiences and best practices in
PLWS implementation.
a n n u a l r e p o r t 20O4
O 1
Budaya Cemerlang
Berikut adalah inisiatif-inisiatif yang telah diambil oleh
The following are the initiatives that had been undertaken by
NPC dalam menggalakkan amalan PLWS dari tahun
NPC in encouraging PLWS practices from 2000 to 2004:
2000 hingga 2004:
Bii.//Vo
Peserta/
Participants
107
1,672
20
2,781
1
131
10
380
2,525 salinan/cop/es
-
Pembangunan Sistem/Sys terns Development
6
-
Saksi Pakar dalam Kes-Kes Pengukuran Produktiviti/fxperf Witness in Productivity
1
-
3
24
AktivitiMcf/V/f/es
Sesi Penerangan:
Syarikat-syarikat, Presiden Mahkamah Industri, Pegawai Perhubungan Industri dan
Pekerja dari Kementerian Sumber Manusia dan Kesatuan Sekerja/
Briefing Session :
Companies, Industrial Court President, Industrial Relations Officers and Workers from
Human Resources Ministry and Trade Unions
Seminar/Sem/nar:
• Kebangsaan/A/af/ona/
• Wilayah/fleg/ona/
Seminar Antarabangsa//nrernat7ona/Sem/nar:
Initiatives to Intensify the Implementation of Productivity - Based Compensation
Bengkel untuk Kesatuan Sekerja/ Workshop for Trade Unions
Sebaran Handbook on PLWS/'Dissemination of Handbook for PLWS
Measurement Cases
Sesi Penerangan kepada Peserta Antarabangsa/
Briefing Session to International Participants
Aktiviti-aktiviti Promosi P&Q:
P & Q Promotional Activities:
NPC meneruskan usaha dalam mempromosikan
produktivti dan kualiti melalui pelbagai media. Usaha
ini dijalankan bagi memastikan penyebaran idea P&Q
ke arah menggalakkan budaya kecemerlangan.
NPC continues its efforts to promote productivity and quality
through various means. These efforts were undertaken to
ensure the dissemination of P&Q ideas in nurturing the
culture of excellence.
Antara aktiviti yang terlibat dalam usaha promosi ini
Among the activities involved in the promotional efforts
adalah
include
conventions,
seminars/workshops/forums,
talks/briefings, exhibitions, publications and media publicity
and assessment panel.
konvensyen,
seminar/bengkel/forum,
ceramah/taklimat, pameran, penerbitan dan publisiti
media dan panel penilaian.
Carta 8: Pecahan Aktiviti Promosi Sepanjang 2004
Pameranl Exhibition
(7%)
Chart 8: Breakdown of Promotional Activities Throughout 2004
Konvensyen/
Convention
(3%)
Media dan
Seminar/Bengkel/Forum/
Penerbitan/
Publication and
Media
Seminar/ Workshop/Forum
(14%)
(32%)
Ceramah/Taklimat/
Talk/Briefing
Panel Penitai/
Assessor Panel
(13%)
32
(31%)
Jalinan Hubungan
Together We Achieve Excellence
Jalinan Hubungan
Bridging Network
Rangkaian Hubungan
Networking
Pertubuhan Produktiviti Asia (APO)
Asian Productivity Organisation
Pertubuhan Produktiviti Asia (APO) ditubuhkan pada
llhb Mei 1961, sebagai organisasi antara kerajaan
serantau.
Misinya,
menyumbang
kepada
pembangunan sosio ekonomi di rantau Asia dan
Pasifik melalui peningkatan produktiviti. APO
ditubuhkan atas kapasiti badan bukan kerajaan dan
tidak berasaskan keuntungan.
The Asian Productivity Organisation was established on
the 11th of May 1961, as a regional inter-government
organisation. Its mission is to contribute towards socio-
economic development in the Asia-Pacific region via
productivity improvements. APO stands in its capacity
as a non-governmental body and is not profit oriented.
By virtue of being the national P&Q institution, NPC acts
Sebagai institusi P&Q negara, NPC merupakan
sekretariat APO yang menjana hubungan antara
negara-negara anggota dalam antisipasi aktiviti
anjuran pertubuhan tersebut dan mengenalpasti
penyertaan relevan dengan program-program yang
dijalankan.
as the APO's secretariat in fostering relations between
member countries in anticipation of APO's sponsored
activities as well as to identify relevant participation in
the programmes that have been conducted.
Throughout
the year 2004, NPC had
hosted
10
programmes, which are as follows:
Sepanjang tahun 2004, NPC telah menjadi tuan
rumah kepada 10 program berikut:
Bil//fem
Tarikh/Dofe
Program/ Programmes
1
Practicum Workshop on Green Productivity
(1 - 26 Mac/March 2004)
2
Training Course on ISO 9001:2000 Series Auditor/Lead Auditor
(22 - 27 Mac/March 2004)
3
Training Course on Development of Income Generating Business Activities
for Women
(12- 16Julai/Ju/y2004)
4
Seminar on TFP Measurement and Analysis
5
Eco Products International Fair 2004, International Conference on Green
(23 - 27 Ogos/August 2004)
(2 - 9 September/
September 2004)
Supply Chains and Workshop on Green Procurement
6
7
*
(6 - 23 September/
September 2004)
Development on Productivity Specialists: Advanced Programme
Workshop
on
Information
and
Communication
Technologies
as
(21 -26 November/
Productivity Tools for Small and Medium En terprises (SMEs)
November 2004)
(6-9 Disember/
8
Symposium on Balanced Scorecard
9
Seminar on Integrated Community Development Strategies : Kaizen and
December 2004)
(13 - 17 Disember/
December 2004)
Rural Life Improvement Programme
10
Misi Pern belaja ran
Study Mission
Misi Pembelajaran dalam btdang Penandaarasan, 5S,
ICC dan Promosi Produktiviti telah diatur ke:
Study mission on subjects of Benchmarking, 5S, ICC and
Productivity Promotion were organised to:
Negara/ Country
Iran
Sri Lanka
34
(13* 16 Disember/
December 2004)
APO Distance-Learning-Based Seminar on Total Quality Management
Jumlah Peserta/Tbta/ Participants
16
4
Jalinan Hubungan
Bridging Network
Lawatan Dua Hala Antara Organisasi-organisasi
Produktiviti Negara (BCBN)
Bilateral
Cooperation
Tarikh/Dofe
Negara /Country
Visits
Bil//fem
Indonesia
26 November/'November 2004
6
Vietnam
22-23 Disember/Decemfcier 2004
2
Senarai Lawatan Ke NPC 2004
Between National
Productivity Organisations (BCBN)
List of Organisation Visits To NPC2004
Tempatan/LocfJ/
Lawatan Kumpulan QCC Intel, Intel Technologies/
trite!Technologies QCCTeam Visit
(Fakulti Ekologi Manusia/Facu/fy of Human Ecology)
Kuala Lumpur Chinese Chamber of Commerce and Industry
Jabatan PertanianMgr/cu/fure Department
Universiti Teknologi Mara
(Pustakawan \J\TM/UiTM Librarian)
Peserta Diploma Pengurusan Awam, \NTAN/Public Management Diploma ParticipantsJNTAN
(Pusat Pembangunan Pengurusan dan Kualiti, INTAN/Quo/fty and Management Development Centre, INTAN)
Panel Penilai AKPM 2004/PMQA Assessor Panel 2004
Indkom Engineering
Antarabangsa//nterncit7ona/
National Productivity Organisation (NPO) Pakistan
of The Skills Development Council And Member National Productivity Council of Pakistan
Jabatan Penyelidikan Ekonomi Perancis/
Department of Economic Research of the French Ministry of France
Kementerian Dalam Negeri Indonesia/M/n/stry ofInternal Affairs Indonesia
Delegasi Bengkel Praktikum Produktiviti Hijau/
Delegates of The 4th Green Productivity Practicum Workshop
Konfederasi Perusahaan \nd\a/Confederation Indian Industry (Cll) (India)
Misi Pembelajaran : Delegasi Iran/Study Mission: Iran Delegation
Delegasi CEO SPRING/Spr/ng CEO Delegation
Misi Pembelajaran : Delegasi Sri Lanka/Sfudy Mission : Sri Lanka Delegation
OO
Jalinan Hubungan
Bridging Network
Program Kerjasama Teknikal Malaysia (MTCP)
Malaysian
MTCP adalah sebuah program kerjasama yang
dijalankan oleh NPC, Unit Perancang Ekonomi,
Kementerian Luar Negeri dan Jabatan Perkhidmatan
Awam. Program tahunan ini telah dijalankan di NPC
pada 24hb Mei hingga 27hb Julai 2004. Program ini
merupakan kesinambungan aktiviti perkongsian
teknikal semenjak 1984. Program yang digarap atas
prinsip bahawa
negara-negara
membangun
bergantung
kepada
sumber
manusia
ini,
menggalakkan peserta berkongsi pengalaman dan
bertukar maklumat yang reievan antara satu sama
lain. Di bawah pembiayaan MTCP, NPC telah
menawarkan dua kursus setiap tahun iaitu:
(MTCP)
7. Systems Development for Small and Medium
Enterprises
2. Productivity Improvement for Work Study
Cooperation
Programme
MTCP is a collaborative programme undertaken jointly
by NPC, the Economic Planning Unit, the Ministry of
Foreign Affairs and the Public Services Department. This
annual programme was conducted in NPC on the 24th of
May till the 27th of July 2004. This programme represents
the continuing platform for technical sharing activities
since 1984. The programme was formulated based on
the principle that developing countries depend on
human resources. It encourages participants to share
experiences and exchange relevant information with
one another. Under the funding of MTCP, NPC had
offered two courses each year namely:
1. Systems Development for Small and Medium
Enterprises
2. Productivity Improvement for Work Study
Program Latihan Negara-negara Ketiga untuk
Cambodia, Laos, Myanmar dan Vietnam (CLMV)
Training Programme for Third World Countries:
Cambodia, Laos, Myanmar and Vietnam (CLMV)
Program latihan untuk CLMV adalah program
kerjasama teknikal yang dikendaiikan oleh NPC,
Japan International Cooperation Agency (JICA), Unit
Perancang Ekonomi dan Kementerian Luar Negeri.
Program bertajuk Best Practices for Business Excellence
ini telah dijalankan di NPC seperti berikut:
The training programme for CLMV was a technical
cooperation programme undertaken by NPC, Japan
International Cooperation Agency (JICA), the Economic
Planning Unit and the Ministry of Foreign Affairs. The
programme entitled Best Practices for Business
Excellence was conducted in NPC during the following
dates:
• 12hb Januari hingga 25hb Februart 2004
• 29hb November 2004 hingga 13hb Januari 2005
Program yang dirangka khusus untuk membantu
negara-negara
baru Asean
dalam
usaha
penambahbaikan
standard
operas!
bag!
meningkatkan daya saing dan kompetensi dalam
organisasi ini telah disertai oleh 16 orang peserta.
• 12th January to25th of February 2004
•29th November 2004 to 13th of January 2005
This specially designed programme to assist new Asean
countries in their efforts towards standard operation
improvements to enhance competitiveness and
organisational competencies was attended by 16
participants.
36
Technical
Think Out of the Box
Pengiktirafan
Anugerah Perkhidmatan A warn
Bangsa-Bangsa Bersatu (PBB)
Recognition
Pertubuhan
Anugerah Perkhidmatan Awam Pertubuhan BangsaBangsa Bersatu {PBB) telah mula diperkenalkan oleh
Pertubuhan Bangsa-Bangsa Bersatu padatahun 2003.
Anugerah ini dibahagikan kepada 4 kategori berikut:
• Peningkatan HasM Kerja Dalam Perkhidmatan
Awam;
• Peningkatan Kualiti Proses Dalam Perkhidmatan
Awam;
• Inovasi-lnovasi Dalam Perkhidmatan Awam; dan
• Penggunaan Aplikasi ICT di Pihak Berkuasa
Tempatan.
Sebanyak 13 organisasi teruiung dalam negara telah
dikenalpasti oleh MAMPU untuk menyertai Anugerah
Perkhidmatan Awam Pertubuhan Bangsa-Bangsa
Bersatu pada Oktober 2003.
Daripada jumlah
tersebut 2 organisasi telah disenarai pendekkan oleh
MAMPU untuk menyertai anugerah ini iaitu PDRM
untuk Kategori Pertama dan NPC untuk Kategori
Ketiga.
NPC
telah
mengemukakan
NPC Interactive
e-Benchmark Database for Benchmarking Communities
yang merupakan satu inovasi oleh NPC sebagai
sebuah
institust
awam
yang
menjalankan
penandaarasan bagi sektorawam dan swasta.
NPC telah berjaya meraih anugerah PBB ini bagi
kawasan Asia dan Pasifik bagi tahun 2004. Sebagai
penghormatan, Ketua Pengarah NPC telah dijemput
untuk menerima anugerah ini di Ibu Pejabat PBB di
New York pada 23hb Jun 2004. Kejayaan ini telah
membuktikan kesungguhan NPC dalam mencapai
visinya sebagai organisasi bertaraf dunia.
Sistem Pengurusan Kuafiti NPC
NPC telah dianugerahkan siji! MS ISO 9002 pada 30hb
Mei, 1998 dan telah ditransformasikan persijilannya
United Nations Public Service Award
The United Nations Public Service Award was first
introduced by the United Nations Organisation in 2003.
The award is divided into the following 4 categories:
• Work Improvement in Civil Service;
• Quality Process Improvement in Civil Service;
• Innovations in Civil Service; and
• ICT Application Usage in Local Authority.
Thirteen renowned organisations in our country had
been identified by MAMPU to participate in The United
Nations Public Service Award in October 2003. From this
total, 2 organisations had been shortlisted by MAMPU to
participate in the award ie. PDRM for the First Category
and NPC for the Third Category.
NPC submitted the "NPC Interactive e-Benchmark
Database for Benchmarking Communities" which
represents an innovation by NPC as a public institution
that undertakes benchmarking for public and private
sectors.
NPC celebrated its success in the United Nations Public
Service Award for the Asia-Pacific Region in 2004. As an
honour, the Director-General of NPC was invited to
receive the award in the United Nations Organisation
headquarters in New York on the 23rd of June 2004. This
success had proven NPC's diligence in achieving its vision
as a world class organisation.
NPC Quality Managemen t System
The NPC was awarded the MS ISO 9002 Certification on
the 30th of May 1998 and the certification was
subsequently transformed into ISO 9001 :2000 on the
15th of April 2002.
This compliance is also in line with the requirements of
Guidelines for Implementing MS ISO 9000 in Civil Service
No 2/1996.
kepada ISO 9001 :2000 pada 15hb April 2002.
In its efforts to further improve and comply with the
standard. Internal Quality Audit (IQA) is held every six
Pematuhan ini juga bertepatan dengan keperluan
PKPA bil 2/1996 Garis Panduan Bagi Melaksanakan MS
ISO 9000 Dalam Perkhidmatan Awam.
months.
Dalam usaha penambahbaikan dan menepati
standard ini. Audit Kualiti Dalaman (AKD) telah
diadakan setiap enam butan. Pada tahun 2004, AKD
telah diadakan pada 22hb November hingga 13hb
Disember yang dijalankan oleh enam pasukan audit
yang dilantik.
38
Towards A World-Class Organisation
In 2004, IQA was held from the 22nd of
November till the 13th of December and was conducted
by six appointed audit teams.
Towarcfs A World-Class Organisation
Human Resources Development
Pembangunan Sumber Manusia
Sepanjang tahun 2004, NPC telah menjalankan
Throughout 2004, NPC had conducted a total of 750
sebanyak 150 program pembangunan (tidak
termasuk program ijazah lanjutan) yang melibatkan
semua peringkat warga. Program-program ini
melibatkan seramai 1,621 penyertaan dengan jumlah
jam latihan sebanyak 14,430. Purata untuk setiap
warga NPC menjalani latihan adalah 54 jam seorang.
development programmes (excluding post-graduate
programmes) which involved members from all levels of
NPC.
These programmes involved 1,621 participants
with total training amounting to 14,430 hours. The
average training hours per NPC member was 54. Overall,
the NPC human resources development programmes
program pembangunan sumber
were more oriented towards internal core competency
manusia NPC adalah lebih menjurus kepada
peningkatan daya saing kepakaran dalaman dan
peningkatan bidang akademik masing-masing.
improvement and academic enhancement in the
respective fields.
Keseluruhannya
Jenis Program/
Type of Programmes
Bil./Wo.
Bilangan Program/
Number of Programmes
Bilangan Peserta/
Number of Participants
1
Latihan Dalam Neger\/Local Training
56
217
2
Latihan Dalaman//nferna/Tra/n/ng
30
767
3
Latihan Luar Negeri/CVerseas Training
4
4
4
Ceramah dan Taklimat/7~<3//cs and Briefings
18
573
5
Ijazah Lanjutan/Ph.D/Posf-Grac/uate/Pft.D
9
9
6
Program APO//4PO Programmes
42
60
Jumlah/Tbfa/
159
1630
Sesi Bersama Pelanggan
Session With Customers
Sesi Bersama Pelanggan (SBP) merangkumi Hari
Bersama Pelanggan, Kaunter Pertanyaan dan
Perkhidmatan Kaunter. Sesi Bersama Pelanggan ini
melibatkan Ibu Pejabat NPC dan juga Pejabat-Pejabat
Wilayah (Utara, Selatan, Pantai Timur, Sarawak dan Sabah)
seperti di Carta 9.
Sessions with Customers cover, the Day with Customers,
Help Desk and Counter Services.
The Session with
Customers involves NPC Headquarters as well as
Regional Offices (Northern, Southern, East Coast,
Sarawak and Sabah) as shown in Chart 9,
Chart 9: Session with Customers
Carta 9: Bersama Pelanggan
Disember
December
November
November
Aktiviti Sesi Bersama Pelanggan/
Activity Session with Customers
•
Perkhidmatan Kaunter/Cou/ifer Services
• Kaunter Pertanyaan/He/p Desk
•
Hari Bersama Pelanggan/Oay w/t/> Customers
Mac
March
Februari
February
Januarl
January
0
100
200
300
400
Jumlah Pelanggan/Tbfa/Number of Customers
annual r e p o r t 2004
39
Carta 9 adalah gambaran jumlah pelanggan
sepanjang tahun yang terlibat dalam sesi bersama
pelanggan NPC. Seramai 904 pelanggan telah
mengunjungi NPC melalui perantaraan tersebut
untuk mendapatkan maklumat berdasarkan bidang
yang berkaitan dengan industri masing-masing.
Carta 10: Mengikut Pecahan Bidang- "Area of Interest"
Towarcte A World-Class Organisation
The above chart is a representation of total customers
involved in A/PC's session with customers throughout the
year. As many as 904 customers had visited NPC
through this medium to obtain information on the areas
that are relevant to their respective industries.
Chart TO: Breakdown according to Areas- "Area of Interest"
Penandaarasan dan Amalan Terbaik/
Benchmarking and Best Practices
Promosi/Promotion
(19%)
(19%)
Latihan dan Pembangunan Sistem Pengurusan/
Training and Management System Development
(62%)
Pembangunan
Produktiviti
Berterusan
Sistem
Maklumat
Continuous Development
Information System
of
the
Data Pusat Sumber Maklumat
Information Resources Centre Data
Pusat Sumber NPC ini telah menjadi tempat rujukan
utama bagi bahan-bahan berkaitan P&Q di mana
keahliannya tidak terhad kepada warga NPC sahaja
malahan terbuka kepada individu dan organisasi.
Productivity
Koleksi bahan-bahan Pusat Sumber Maklumat NPC
NPC Resource Centre has become the main reference
center for materials related to P&Q whereby its
membership is not restricted to NPC members only but is
also open to individuals and organisations. The material
collections of NPC Resource Centre for reference in P&Q,
adalah untuk rujukan P&Q, latihan, pengurusan,
ekonomi, perniagaan dan teknologi maklumat telah
information technology increased from 27,404 copies in
meningkat dari 27,404
2003 to 27,650 copies in 2004.
buah dalam tahun 2003
training,
management,
economics,
business
and
kepada 27,650 buah pada tahun 2004.
Bil//fem
Perkara/Subject
1
Jumlah Koleksi/Tbta/ Collection
27,650 buah/cop/es
2
Jumlah Keahlian/Tofa/ Membership
456 o rang/members
3
Langganan Online/Online Subscription
1) NSTPe-Media
2) Bernama Online
3) Emerald Fulltext Database
ProjekMATRIIX
MATRIIX Project
4) SIMM Online
5) Harvard Business Review Online
MATRIIX ialah akronim kepada MITI and Agencies Trade
MATRIIX is an acronym for MITI and Agencies Trade and
and Indutry Information Exchange iaitu projek ICT bagi
Industry Information Exchange ICT Project for MITI and
MITI dan agensi di bawah Rancangan Malaysia ke 9
its agencies under the 9th Malaysia Plan.
(RMK9). NPC telah membangunkan lima sistem di
developed five systems under MATRIIX namely:
bawah MATRIIX iaitu:
• Sistem Maklumat Latihan
• Sistem Maklumat Penyelidikan
• Sistem Maklumat Pembangunan Sistem
40
Jumlah/Tofa/
l a p o r a n t a h u n a n 2O04
• Training Information System
• Research Information System
• Systems Development Information System
NPC has
Ke Arab Organisasi Bertaraf Dunia
• Sistem Maklumat Promosi
• Sistem Pengurusan Pembelajaran Elektronik
Kelima-lima sistem yang dibangunkan di bawah
MATRIIX adalah penjana baru bag! aktiviti utama NPC
iaitu penyelidikan, latihan, pembangunan sistem dan
promosi. Dengan adanya sistem yang telah
diserahkan pada 19hb November 2004, maka NPC
telah melangkah setapak lag! dafam penggunaan ICT
bagi meningkatkan kualiti perkhidmatan.
• Promotion Information System
• e-Learning Management System
All the 5 Systems developed under MATRIIX are new
"generators" for NPCs main activities which include
research, training, systems development and promotion.
With the submission of these systems on the 19th of
November 2004, NPC has taken another step forward in
the utilisation of ICT in improving its quality service.
Training Information System
Sistem Maklumat Latihan
Sistem ini membolehkan bakal peserta latihan
mendaftar diri secara online. Kebaikan kaedah ini ialah
mengurangkan pergantungan kepada tenaga kerja
NPC dan berjaya mengurangkan masa menunggu
bagi pengesahan penyertaan. Maklumat mengenai
peserta dimasukkan dalam pangkaian data secara
langsung menjadikan proses penghasilan iaporan
dilakukan dengan tepat.
Sistem Maklumat Penyelidikan
Sistem ini akan memproses data bulanan dan
tahunan bagi menghasilkan petunjuk produktiviti.
Pengguna hanya memerlukan kemudahan internet
bagi mendapatkan petunjuk produktiviti. Sistem ini
juga mengandungi modul untuk menyimpan
This system enables potential training participants to
register online. The advantage of this method is to
reduce dependency on NPC's workforce and is successful
in shortening the waiting time for confirmation of
participation. Information concerning participants is
entered into the database directly, resulting in a more
accurate process for generating reports.
Research Information System
This system processes monthly and yearly data to
develop productivity indicators. The users only need
internet facilities to obtain the productivity indicators.
This system also incorporates modules for keeping
documents as part of the effort to support knowledge
management.
dokumen-dokumen sebagai sebahagian usaha untuk
Systems Development Information System
menyokong pengurusan pengetahuan (knowledge
management).
This is a system to track systems development projects
conducted for the industries by NPC.
Sistem Maklumat Pembangunan Sistem
Promotion Information System
Ini adalah sistem bagi menjejak projek pembangunan
This system comprises 3 modules namely:
• Innovative and Creative Circle
• Consultant Registration System
• Award
sistem yang dijalankan kepada industri oleh NPC.
Sistem Maklumat Promosi
Sistem ini mengandungi tiga modul iaitu:
• Kumpulan Inovatif dan Kreatif
• Sistem Pendaftaran Perunding
• Anugerah
Promotion System is a web-based system which can be
accessed by the industries to participate in NPC
sponsored activities such as ICC Convention and NPC
coordination awards (PMQA, QMEA and PA).
Sistem Promosi ialah sistem berasaskan web yang
boleh dicapai oleh industri bagi mengambil bahagian
dalam aktiviti anjuran NPC seperti Konvensyen ICC
dan anugerah kelolaan NPC (AKPM,QMEA dan PA).
Sistem Pengurusan
(e-Learn)
Pembelajaran
Elektronik
Sistem ini adalah inovasi terbaru NPC bagi
mengembangkan latihan kepada kumpulan sasaran
yang lebih luas. Sebagai permulaan sebanyak dua
modul telah dibangunkan iaitu COMPASS {dalam
Bahasa Inggeris) dan Amalan 5S (dalam Bahasa
Melayu). Dengan adanya e-Learn, pengguna boleh
memilih latihan pada masa yang sesuai dengan
mereka dari mana-mana lokasi melalui penggunaan
komputeryang dihubungkan kepada internet.
e-Learning Management System
This system is a new innovation by NPC to expand its
training to a wider target group. For a start, 2 modules
have been developed, namely COMPASS (in English
Language) and 55 Practices (in Malay Language). With
e-Learn, users can choose training that is most
convenient to their time from any location via the usage
of computers hooked to the internet.
a n n u a l report 2004 41
Ke Arah Organisasi Bert a rat Dunia
Gerakan Budaya Cemerlang
Culture of Excellence Movement
Konvensyen ICC NPC
NPC ICC Convention
Konvensyen ICC NPC 2004 telah dilangsungkan pada
18hb hingga 19hb Disember 2004, di mana ianya
merupakan konvensyen yang ke 6 dijalankan oleh
NPC. Pada tahun ini, sebanyak 25 kumpulan telah
NPC ICC Convention 2004 was held successfully on the
mengambil bahagian, di antaranya ialah 5 dari
Pejabat Wilayah NPC. Senarai penyertaan kumpulan
adalah seperti berikut:
Jadual 11 : Pecahan penyertaan Kumpulan ICC NPC
18th and 19th of December 2004 where it represented the
6th convention conducted by NPC. This year, 25 groups
had participated, whereby 5 were from NPC's Regional
Offices. The list of groups that had participated are as
follows:
Schedule 17: Breakdown of NPC ICC Group Participation
Jumlah/Total
Pe nyertaa n/Partid pat ion
Pegawai Perunding/Consu/tont
Bidang Kerja sama/ Same work area
7
Fungsi Silang/Cross Functional
8
Bidang Kerja sama/Same work area
8
Fungsi Silang/Cross Functional
2
15
Khidmat Sokongan/Supporf Service
10
Jumlah/Tbto/
25
Sistem Cadangan Q dan Inovasi
Q Suggestion System and Innovation
Sistem Cadangan Q NPC mula dilaksanakan melalui
Gerakan Budaya Cemerlang pada tahun 1993
mengikut Pekeliling Kemajuan Awam Bil. 4 Tahun
1991. Sistem ini telah banyak membantu NPC dalam
NPC 0 Suggestion System was first implemented
aktiviti penambahbaikan kepada sistem operasi
terutama ke atas perkhidmatan pelanggan luar dan
juga dalaman.
Jumlah cadangan bulanan sepanjang tahun 2004
adalah seperti berikut:
Pencapaian Jumlah Cadangan Bulanan 2004
through the Excellent Culture Movement in 1993 in
accordance with the Public Development Circular No 4
1991. This system has helped NPC tremendously in
improvement activities on operational systems,
especially towards external and internal customer
service.
The total monthly suggestions for 2004 are as follows:
The Total Monthly Suggestions Achievement for 2004:
Bulan/Mont/i
Penganugerahan Cadangan Q
Q Suggestion Award
Penganugerahan dalam bentuk sijil dan cenderamata
The award in the form of certification and souvenir was
kepada pencadang yang terbanyak telah diberi di
presented to the person who contributed the most
majlis "Malam Terima Kasih Daun Keladi" NPC pada
suggestions during NPC's Appreciation Night "Malam
19hb Disember 2004.
Terima Kasih Daun Keladi" on the 19th of December
2004.
42
Ke Arab Organisasi Bertaraf Dunia
Pengiktirafan Pekerja
Employee Recognition
Anugerah Kecemerlangan Perkhidmatan berasaskan
peruntukan Pekeliling Am 2, 1983 telah member!
The Service Excellence Award based on the General
Circular 2, 1983 gave attention and recognition to A/PC's
employees who excel in their work.
perhatian dan pengiktirafan kepada pekerja NPC
yang cemerlang dalam menjalankan tugasnya
Dalam tahun 2004, seramai 27 pekerja
menerima Anugerah Khidmat Cemerlang.
telah
In 2004, a total of 27 employees received the Excellent
Service Award.
Noble Value Inculcation Talks
Ceramah Penerapan Nilai Murni
Ceramah Penerapan Nilai Murni telah dijadualkan
diadakan pada hari Jumaat minggu ketiga setiap
bulan selaras dengan Surat Pekeliling Am 2/2001.
Warga diwajibkan menghadirr ceramah ini yang
dikendalikan sepenuhnya oleh Badan Kebajikan
Kakitangan Islam NPC. Penceramah diundang dari
badan-badan dan agensi yang telah ditautiahkan oleh
JAKIM. Skop utama ceramah adalah berkaitan amalan
hidup berteraskan nilai-nilai murni dan hubungkait
The Noble Value Inculcation Talks were scheduled on
Friday, third week of each month in line with the General
Circular 2/2001. It is compulsory for NPC members to
attend these talks that are conducted entirely by NPC's
Staff Welfare Body. The invited speakers come from
agencies and bodies commissioned by JAKIM. The main
scope of the talk revolved around living practices
founded upon noble values and was related to P&Q
enhancement
dengan peningkatan P&Q.
QWeek
Bulan Q
Sebagaimana tahun-tahun lepas, NPC telah menyertai
program Minggu Q MITI pada 20hb hingga 21 hb
September 2004, yang mengandungi aktiviti-aktiviti
berikut:
• Pertandingan Persekitaran Tempat Kerja Berkualiti
(5S) Ibu Pejabat MITI dan Agensi (termasuk
wilayah)
• Pertandingan Cadangan Terbaik MITI dan Agensi
• Ceramah Kualiti
Di samping itu, NPC juga melancarkan Minggu Q
pada 8hb Oktober 2004, yang dipenuhi dengan acaraacara bacaan ikrar integriti perkhidmatan awam,
pertandingan 5S,Q-Hunt, tnfohunt dan Anugerah
Cadangan Q.
Like the previous years, NPC participated in MITI Q week
programmes on the 20th and 21st of September 2004,
consisting of the following activities:
• MITI Headquarters and Agencies (including regions)
Quality Workplace Environment Competition
• MITI and Agencies Best Suggestion Competition
• QualityTalks
Apart from these, NPC also launched its Q week on the
8th of October 2004, that was filled with events like civil
service integrity oath pledge, the 55 Competition, QHunt, Infohunt and Q Suggestion Awards.
Sports and Recreation
As usual, NPC took part in the annual sports among MITI
agencies. NPC's Employee Association also sponsored
aerobic exercises once every fortnight for all NPC
Sukan dan Rekreasi
members.
NPC sebagaimana biasa telah mengambil bahagian di
dalam sukan tahunan antara agensi MITI. Di samping
itu
Persatuan Warga
NPC (PWNPC) juga
menganjurkan Senamrobik setiap dua minggu sekali
untuk semua warga NPC.
NPC Night was organised with the purpose of
celebrating NPC's successes in the implementation of
NPC's objectives together with the stakeholders, P&Q
partners, customers and all NPC staff.
Majlis Makan Malam dianjurkan bagi tujuan meraikan
kejayaan-kejayaan NPC di dalam pelaksanaan
matlamat NPC bersama-sama dengan stakeholders,
rakan-rakan P&Q, para pelanggan dan semua warga
NPC.
Aktiviti Persatuan / Association Activities
Persatuan Warga NPC Malaysia (PWNPCM)
Malaysia NPC Employee Association (PWNPCM)
Persatuan ini menjadi pemangkin aktiviti sosial NPC.
Diterajui oleh Presided dan dibantu oleh enam
Jawatankuasa, PWNPC bergerak atas mandat menjaga
kepentingan sosial dan kebajikan ahli.Antara akttvitiaktiviti tahunan yang dikendalikan oleh PWNPC ialah
acara Malam NPC, Hari Keluarga Agensi MITI, Sukan
Tahunan NPC, Bulan Q MITI /NPC dan Malam Terima
Kasih Daun Keladi. PWNPC juga menyumbangkan
sebanyak 70% dari pendapatannya kepada kebajikan
ahli seperti kemasukan hospital, sumbangan
pendidikan (anak-anak cemerlang), musibah dan
derma dari masa ke semasa.
The association acts as the catalyst for A/PC's social
activities. Led by its President and assisted by 6
committee members, the Association functions on the
mandate to care for the importance of social and
member welfare. Among the annual activities carried
out by the Association include events like the NPC Night,
MITI Agencies Family Day, NPC Annual Sports, MITI/NPC
Q Month and NPC Appreciation Night. The Association
also contributed 70% from its income to member
welfares such as hospitalisation, educational
contributions (excellent children), victims of natural
disasters and donations from time to time.
Kelab Dayanita
Dayanita Club
Dayanita pula digerakkan atas kapasiti warga wanita
NPC di mana keahlian juga dibuka kepada isteri-isteri
warga. Dinaungi oleh Ketua Pengarah NPC, Presiden
Dayanita dibantu oleh lapan Jawatankuasa yang
menjalankan aktivitt-aktivitt kewanitaan seperti
demonstrasi masakan, sambutan Hari Ibu dan
ceramah motivasi. Sehingga 2004, Dayanita
mempunyai keahlian seramai 107 orang.
Dayanita is driven by the capacity of A/PC's Women
members whereby its membership is also open to wives
of the NPC members. Under the patronage of A/PC's
Director General, the Dayanita President is assisted by 8
committee members who conduct women activities
such as cooking demonstrations. Mother's Day
ceremony and motivational talks. Up till 2004,
Dayanita's membership stood at 107 members.
Badan Kebajikan Kakitangan Islatn(BKKI)
Islamic employees Welfare Body (BKKI)
BKKI bertanggungjawab da lam usaha-usaha
keagamaan melalui sesi keilmuan, ziarah dan
kebajikan ahli. BKK! yang mempunyai keahlian
BKKI is responsible for religious efforts through
knowledge sharing sessions, visits and welfare of its
members. It consisted of 188 members and conducted
programmes which include Tajwid Classes, Weekly Talks,
Arabic Classes, Tazkirah, Maulidur Rasul Ceremony,
Opening of Fasting Ceremony and Thanksgiving Prayers.
seramai 188 ini juga menjalankan pogram-program
seperti KelasTajwid, Ceramah Mingguan, Kelas Bahasa
Arab, Tazkirah, Majlis Mautidur Rasul, Majlis Berbuka
Puasa, Majlis Sembahyang Hajat dan Doa Selamat.
Cooperative
Koperasi
sponsored programmes. Among the main cooperative
activities was the provision of catering services to
courses conducted by NPC. The cooperative has 160
menyediakan khidmat katering kepada kursus-kursus
members who are also the cooperative shareholders.
yang dijalankan oleh NPC. lanya dianggotai oleh 160
ahli yang juga sebagai pemegang saham koperasi.
44
A/PC's cooperative constitutes a channel of investment
for its members to reap annual returns in the form of
Koperasi NPC merupakan saluran warga/ahli untuk
menyalurkan pelaburan mereka di samping
mendapat pulangan tahunan berbentuk dividen dan
memperolehi faedah dari program-program yang
dianjurkan. Antara aktiviti utama Koperasi adalah
dividends and at the same time to secure interests from
Activities 2OO4
JanuariA/anuary
7
Mesyuarat Projek Penandaarasan Pihafc Berkuasa
Tempatan Selangor
Meeting on "Benchmarking Project for Selangor
Local Authority"
TEKNOLOQ M A B
UN 2004
13
Perasmian Program Latihan untuk Negara Ketiga:
Cambodia, Laos, Myanmar dan Vietnam (CLMV)
Opening of the Third Country Training Programme
for CLMV Countries
16
Sesi Strategi Eksekutif NPC 2004
NPC's Executive Strategic Session 2004
20
Lawatan dari UiTM Shah Alam
Visit from UiTM Shah Alam
2
Februari/Februory
12
Lawatan dari NPC Pakistan
Visit from NPC Pakistan
16
Bengkel Peningkatan Daya Saing Malaysia
Workshop On "Enhancing Malaysia's
Competitiveness "
22
Konvensyen Kumpulan Kreatif dan Inovatif
NPC 2004
NPC's Innovative and Creative Circle Convention
2004
28
Sesi Bersama Pelanggan - Pelaksanaan 55
Session with Customer - 5S Implementation
Mac/March
2
Forum Antarabangsa : Produktiviti Hijau untuk
Meningkatkan Daya Saing
International Forum On "Green Productivity (GP) To 'Enhance Competitiveness"
4
1 2
Anugerah Kecemerlangan Industri 2004
Excellence Industrial Award 2004
Lawatan dari APO - Bengkel Praktikum GP ke 4
Visit from APO - 4th GP Practicum Workshop
22
APO - Latihan ISO 9001-2000: Lead Auditor
APO-Training Course On ISO 900 1-2000-Lead Auditor
27
Ceramah Keselamatan Kebakaran Oleh Bomba
Talks on "Fire Safety by Fire Department"
a n n u a l r e p o r t 2004 4 5
Activities 2OO4
April
6
Mini Konvensyen ICC 2004
Mini ICC Convention 2004
10
Sesi Bersama Pelanggan - Amalan 5S
Session with Customer - 55 Implementation
13
Seminar Amalan Terbaik Pengurusan Sisa
Pepejal
Seminar on "Best Practices for Solid Waste
Management"
Met/May
6
Lawatan Timbalan Menteri dan Setiausaha
Parlimen MITI
Visit from Deputy Minister and Parliamentary
Secretary of MITI
6
12
Bengkel Panduan Pelaksanaan Balance Score Card
Workshop On "Guide To Implementing Balance
Score Card"
Forum Kecemerlangan Melalui Latihan dan
Pembangunan
Forum On "Excellence Through Training and
Development"
15
Audit Semula Pengurusan NPC oleh SIRIM QAS
WPC's Management Re-audit by SIRIM QAS
24
Forum Rangkaian Penandaarasan untuk Amalanamalan Terbaik dalam Perniagaan RuncJt
Networking Forum On "Benchmarking for Best
Practices In Retail"
27
lun/June
2
2
Bengkel Dokumentasi ISO Untuk Wilayah
Workshop on ISO Documentation for Region
Offices
Konvensyen ICC Wilayah Tengah 2004
Central Region ICC Convention 2004
1 3
Hari Keluarga MIT) dan Agensi 2004
MITI and Agency's Family Day 2004
18
Perasmian Sukan NPC/SIRIM & SPRING/PSB
2O04
Official Opening NPC/SIRIM & SPRING/PSB
Games 2004
29
Pelancaran Laporan ProduktivitiTahunan 2003,
Laporan MITI 2003 dan EKS 2003
Launching of the Annual Productivity Report
2003, MITI's Report 2003 and EKS 2003
30
Sesi Bersama Pelanggan - Kecemerlangan
Pembangunan Enterprais
Session with Customer - Enterprise Excellence
Development
46
Perasmian Program KerjasamaTeknikal Malaysia 2004
Official Opening of the Malaysia Technical Cooperation
Programme 2O04
Activities 2OO4
Julai/Ju/y
O
12
Forum Daya Saing Perkhidmatan Lojistik
Forum On "The Competitiveness Of Logistics
Services"
APO - Kursus Pembangunan Pendapatan (Wanita)
APO - Training Course On "Development Of Income"
(Women)
15
16
Malam NPC 2004
NPC Night 2004
Ceramah Penerapan Nifai Murni
Talk on the Inculcation of Good Ethics
22
Workshop On "Leveraging ICT To Enhance
Competitiveness "
Qgos/August
23
3
Seminar Pembuatan dan Pelaburan Kebangsaan
National Investment and Seminar In
Manufacturing
6
Bengkel Pemantapan ICT untuk Peningkatan
Daya Saing
Taklimat Penandaarasan Amalan-Amalan Terbaik
untuk MRCA
Briefing On "Benchmarking For Best Practices For
MRCA"
Mesyuarat Agung Tahunan Koperasi NPC Bhd
2004 -2005
NPC Cooperation Bhd's Annual General Meeting
2004 -2005
14
20
Gotong - Royong NPC 2004
Mesyurat Agung Tahunan Persatuan Warga NPC
Malaysia 2004
NPC's Employee Association's Annual General
Meeting 2004
23
Seminar APO; Pengukuran Faktor
Produktiviti Menyeluruh dan Analisis
APO Seminar On "Total Factor Productivity
Measurement and Analysis"
26
Bengkel Penandaarasan Amalan-Amalan
Terbaik di dalam Industr! Automotif
Workshop On "Benchmarking For Best Practices
In the Automotive Industry"
September
O
Program Lanjutan Pembangunan Kepakaran
Produktiviti
Development Of Productivity Specialists Advanced
Programme
20
Majlis Pelancaran Minggu Q MITI dan Agensi 2004
Launching Ceremony of MITI and Agencies' Q Week
2004
20
Majlis Penganugerahan 55 di Panasonic
5S Certification at Panasonic
27
Perasmian Konvensyen ICC Kebangsaan 2O04
Official Opening of National ICC Convention 2004
30
Lawatan Dari Delegasi Iran - APO
Visit from Delegation of Iran - APO
47
Aktiviti 2OO4
Activities 2OO4
Oktober/October
4
8
Lawatan Panel Penilai Anugerah Kualiti
Perdana Menteri (AKPM) 2004
Visit from AKPM Auditors 2004
Majlis Pelancaran Bulan Q NPC 2004
Launching of NPC Q Month 2004
9
13
Lawatan Dari CEO SPRING, Singapura
Visit from SPRING CEO, Singapore
Latihan Lanjutan Audit Kualiti ISO 9001:2000
Advanced Quality Audit Training ISO 9001:2000
15
Lawatan Dari Fiji
Visit from Fiji
November
Majlts Penyerahan Sistem MATRIIX NPC
oleh HeiTech Padu Bhd
Hand Over of NPC MATRIIX System by
HeiTech Padu Bhd
Lawatan dari Organisasi Produktiviti
Jepun
Visit from Japan's Productivity
Organisation
Bengkel ICC NPC
ICC NPC Workshop
Disember/December
O
Program APO: Symposium on Balanced Scorecard
APO Programme: Symposium on Balanced Scorecard
8
Konvensyen 55 Kebangsaan
National 55 Convention
17
Amalan KAIZEN untuk Penambahbaikan
Produktiviti
KAIZEN Practices for Productivity Improvement
19
48
Malam Terima Kasih Daun Keladi 2004
Terima Kasih Daun Keladi Night 2004
SIJIL KETUA AUDIT NEGARA
MENGENAI PENYATA KEWANGAN
PERBADANAN PRODUKTIVITI NEGARA
BAGI TAHUN BERAKHIR 31 DISEMBER 2004
Penyata kewangan Perbadanan Produktiviti Negara bagi tahun berakhir
31
Disember
2004
telah
diaudit
oleh
wakil
saya.
Pihak
pengurusan
bertanggungjawab terhadap penyata kewangan ini. Tanggungjawab saya adalah
mengaudit dan member! pendapat terhadap penyata kewangan tersebut.
2.
Pengauditan telah dilaksanakan mengikut Akta Audit 1957 dan berpandukan
piawaian pengauditan yang diluluskan. Piawaian tersebut menghendaki pengauditan
dirancang dan dilaksanakan untuk mendapat kepastian yang munasabah sama ada
penyata kewangan adalah bebas daripada kesilapan atau ketinggalan yang ketara.
Pengauditan itu termasuk memeriksa rekod secara semak uji, menyemak bukti yang
menyokong angka dan memastikan pendedahan yang mencukupi dalam penyata
kewangan. Penilaian juga dibuat terhadap prinsip perakaunan yang digunakan dan
penyampaian penyata kewangan secara keseluruhan.
3.
Pada pendapat saya, penyata kewangan ini member! gambaran yang benar
dan saksama terhadap kedudukan kewangan Perbadanan Produktiviti Negara pada
31 Disember 2004, hasil operasi dan aliran tunainya untuk tahun tersebut
berdasarkan piawaian perakaunan yang diluluskan.
( DATO' AZIZAH BT. HJ. ARSHAD )
b.p. KETUA AUDIT NEGARA
MALAYSIA
PUTRAJAYA
6 JULAI2005
Laporan Kewangan 2004 Financial Report 2OO4
PENYATA PENGERUSI
LEMBAGA PENGARAH
DAN
SEORANG
AHLI
Kami,Tan Sri Dato'Azman Hashim dan NikZainiah Nik
Abdul Rahman, yang merupakan Pengerusi dan salah
seorang Ahli Lembaga Pengarah, Perbadanan
Produktiviti Negara, dengan ini menyatakan bahawa,
pada pendapat Lembaga Pengarah, Lembaran
Imbangan, Penyata Pendapatan, Penyata Perubahan
Kumpulan Wang dan Penyata Aliran Tunai yang
berikut ini berserta nota di dalamnya adalah
disediakan untuk menunjukkan gambaran yang
benar dan
saksama
mengenai
kedudukan
Perbadanan Produktiviti Negara pada 31 hb Disember
2004 dan hasil kendaliannya serta perubahan
kedudukan kewangan bag! tahun berakhir pada
STATEMENT BY THE CHAIRMAN AND A MEMBER OF
THE BOARD OF DIRECTORS
We, Tan Sri Dato' Azman Hashim, being the Chairman,
and Nik Zainiah Nik Abdul Rahman, being a member of
the Board of Directors of the National Productivity
Corporation, do hereby state that, in the opinion of the
Board of Directors, the Balance Sheet, Income Statement,
Statement of Changes of Fund and Cash Flow Statement
as well as the notes accompanying the document are
properly drawn up so as to give a true and fair view of
the state of affairs of the National Productivity
Corporation as at 31st December 2004 and the result of
its operations and the changes in its financial position of
the year ended on thatdate.
tarikh tersebut.
Bagi pihak Lembaga / On behalf of the Board
Bagi pihak Lembaga / On behalf of the Board
Tan Sri Dato'Azman Hashim
NikZainiah Nik Abdul Rahman
Pengerusi / Chairman
Ketua Pengarah / Director-General
Tarikh/Date: 25hb April 2005
Tarikh / Date: 20hb April 2005
Kuala Lumpur
Petaling Jaya
annual report 2004 51
Laporan Kewangan 2OO4
PENGAKUAN
OLEH
PEGAWAI
Financial Report 2OO4
UTAMA
YANG
DECLARATION
BERTANGGUNGJAWAB KE ATAS PENGURUSAN
BY
THE
OFFICER
PRIMARILY
RESPONSIBLE FOR THE FINANCIAL MANAGEMENT
KEWANGAN
Saya, NIK
ZAINIAH
NIK ABDUL
RAHMAN, (No.
/, NIKZAtNIAH NIK ABDUL RAHMAN, (NRIC No: 510928-
KP:510928-03-5076)
pegawai
utama
yang
bertanggungjawab ke atas pengurusan kewangan
Perbadanan Produktiviti Negara dengan ikhlasnya
mengakui bahawa Lembaran Imbangan, Penyata
Pendapatan, Penyata Perubahan Kumpulan Wang dan
Penyata Aliran Tunai yang berikut ini berserta nota di
datamnya mengikut sebaik-baik pengetahuan dan
kepercayaan saya, adalah betul dan saya membuat
ikrar ini dengan sebenarnya mempercayai bahawa
ianya adalah benar dan atas kehendak Akta Akuan
Berkanun, 1960.
03-5076) being the officer primarily responsible for the
financial management of the National Productivity
Corporation, do solemnly and sincerely declare that the
Balance Sheet, Income Statement, Statement of Changes
of Fund and Cash Flow Statement as well as the notes
accompanying the document are properly drawn up
and are to the best of my knowledge and belief, correct
and I make this solemn declaration conscientiously
believing the same to be true and by virtue of the
provisions of the Statutory Declaration Act, 1960.
Sebenarnya dan sesungguhnya
)
Subscribed and solemnly declared
)
diakui oleh penama di atas
)
By the above named
)
diPETALINGJAYA
)
at PETALING JAYA
)
pada 20hb haribulan April 2005
)
on 20th day of April 2005
)
NIK ZAINIAH NIK ABDUL RAHMAN
Di hadapan saya,/
Before me,
PESURUHJAYA SUMPAH /
COMMISSIONER FOR OATH
NO. 10 JALAM 52/10
46200 PETAL-iNG JAYA
DI ATAS KEDAI'-GUNTINQ
RAMBUT ART
TEL: 03-7955 7485
H/P: 012-223,1744
52
LEMBARAN IMBANGAN PADA 31 DISEMBER 2004 /
BALANCE SHEET AS AT 31 DECEMBER 2004
Nota / Note
AS ETTETAP/F/XED ASSET
2O04
2003
RM
RM
25,144,755
25,930,325
1,466,518
1,538,158
ASET SEMASA / CURRENT ASSET
Penghutang pinjaman dan pendahuluan/
Loan Debtors and advance to staff
Deposit diberi / Deposit
241,012
246,309
Penghutang / Debtor
7
1,827,834
1,258,198
Tunai di tangan dan bank/ Cash and Bank Balances
8
8,639,551
7,704,983
12,174,915
10,747,648
JUMLAH ASET SEMASA / TOTAL CURRENT ASSET
LIABILITI SEMASA /CURRENT LIABILITIES
Pemiutang perniagaan / Trade Creditors
Pelbagai pemiutang dan deposit / Other Creditors and Depositors
JUMLAH LIABILITI SEMASA / TOTAL CURRENTS LIABILITIES
ASET SEMASA BERSIH / NETT CURRENT ASSETS
34,579
37,937
1,280,457
1,067,203
1,315,036
1,105,140
10,859,879
9,642,508
36,004,634
35,572,833
7,339,754
4,061,233
2,000,000
2,000,000
DIBIAYAI OLEH / FINANCED BY:
KumpulanWang Pengurusan / Management Fund
10
KumpulanWang Pinjaman Kenderaan / Vehicle Loan Fund
KumpulanWang Pinjaman Komputer/ Computer Loan Fund
Kumpulan Wang Pembangunan / Development Fund
11
300,000
300,000
26,364,880
29,211,600
36,004,634
35,572,833
Nota kepada akaun di muka surat 53 hingga 71 adalah sebahagian daripada penyata kewangan /
/Votes on pages 53 to 71 form parts of these accounts
53
PENYATA PENDAPATAN BAGITAHUN BERAKHIR 31 DISEMBER 2004 /
STATEMENT OF INCOME AS AT 31 DECEMBER 2004
Nota / Note
2O04
2003
RM
RM
19,266,781
PENDAPATAN / INCOME
Pemberian Kerajaan Persekutuan / Government Grants
12
23,494,1 01
Pelbagai pendapatan / Miscellaneous Income
13
5,610,164
6,506,953
29,104,265
25,773,734
PERBELANJAAN / EXPENDITURE
Emolumen / Emolument
14
13,681,603
1 3,273,438
Pelbagai perbelanjaan / Other Expenditure
15
1 1 ,488,574
1 2,742,663
2,335,907
2,272,365
27,506,084
28,288,466
1,598,181
(2,514,732)
1,598,181
(2,514,732)
Susutnilai / Depreciation
LEBIHAN/fKURANGAN) PENDAPATAN SEBELUM CUKAI /
SURPLUS INCOME BEFORE TAX (DEFICIT)
Cukai / Tax
LEBIHAN/fKURANGAN) PENDAPATAN SELEPAS CUKAI /
SURPLUS INCOME AFTER TAX (DEFICIT)
Nota kepada akaun di muka surat 53 hingga 71 adalah sebahagian daripada penyata kewangan /
Notes on pages 53 to 71 form parts of these accounts
54
PENYATA PERUBAHAN KUMPULAN WANG BAGI TAHUN BERAKHIR 31 DISEMBER 2004 /
STATEMENT OF CHANGES OF FUND FOR THE YEAR END 3 1 DECEMBER 2004
Kumpulan
Wang
Pembangunan /
Development
Fund
Kumpulan
Wang
Pengurusan /
Management
Fund
Kumpulan
Wang
Pinjaman
Kenderaan /
Vehicle
Fund
Kumpulan
Wang
Pinjaman
Komputer /
Computer
Fund
Jumlah /
Total
RM
RM
RM
RM
RM
28,572,241
6,669,171
2,000,000
300,000
37,541,412
Baki setakat 1 hb Januari 2003 /
Balance as at 1st January 2003
Penerimaan dalam tahun 2003 /
Received in year 2003
Pemberian Kerajaan Persekutuan /
1,510,000
1,510,000
2,987,834
2,987,834
93,206
93,206
Federal Government Grant
Pemberian Aset / Granted Asset
Penerimaan lain / Other Receivables
33,1 63,281
Geran Kerajaan dikenakan
untuk tahun kewangan 2003 /
Federal Government Grant for
year 2003
2,000,000
300,000
(3,951,681)
29,2 11 ,600
Kerugian untuk tahun kewangan 2003 /
toss for the financial period for year 2003
Baki setakat 1 hb Januari 2004 /
6,669,1 71
(3,951,681)
6,669, 1 7 1
2,000,000
300,000
(2,607,938)
29,211,600
42,1 32,452
4,061,233
38,180,771
(2,607,938)
2,000,000
300,000
35,572,833
Balanceasat 1st January 2004
Penerimaan dalam tahun semasa /
Received in current year
Pemberian Kerajaan Persekutuan /
1,280,000
1,280,000
747,721
747,721
Pemberian Aset / Granted Asset
31,239,321
Geran Kerajaan dikenakan
untuk tahun kewangan semasa /
4,061,233
2,000,000
300,000
(3,194,101)
37,600,554
(3,194,101)
Government Grant for current
period
Pelarasan faedah terdahulu /
Previous interest adjustment
(1,680,340)
1,680,340
26,364,880
5,741,573
Keuntungan untuk tahun
kewangan semasa /
Profit for the financial period
Baki setakat 31 hb Disember 2004 /
Balance as at 31st December 2004
-
2,000,000
300,000
1,598,181
26,364,880
7,339,754
34,406,453
1,598,181
2,000,000
300,000
36,004,634
PENYATA ALIRAN TUNAI BAGITAHUN BERAKH1R 31 DISEMBER 2004 /
CASH FLOW STATEMENT FOR THE YEAR ENDED 31 DECEMBER 2004
2004
RM
2003
RM
21,580,000
16,825,100
7,875,536
9,407,474
(28,051,539)
(30,068,755)
1,403,997
(3,836,181)
(555,430)
(822,636)
86,001
183,054
(469,429)
(639,582)
7,704,983
12,180,746
ALIRAN TUNAI DARI A KTIV IT I OPERAS! /
CASH FLOW FROM OPERATING ACTIVITIES
TerimaanTunai dari Kerajaan Persekutuan /
Cash Received from the Federal Government
TerimaanTunai Pelbagai Hasil/
Revenue Received from verious sources
BayaranTunai Kepada Pekerja Dan Pembekal /
Cash Payments to Staff and Suppliers
TUNAI BERSIH DARI AKTIVITI OPERAS! /
NETT CASH FROM OPERATING ACTIVITIES
ALIRAN TUNAI DARI AKTIVITI PELABURAN /
CASH FLOW FROM INVESTMENT ACTIVITIES
Pembelian AsetTetap/ Purchased of Fixed Assets
Faedah Diterima / Interest Received
TUNAI BERSIH DARI AKTIVITI PELABURAN /
NETT CASH FROM INVESTMENT ACTIVITIES
TUNAI DAN KESETARAAN TUNAI PADA AWALTAHUN /
CASH AND CASH EQUIVALENT BALANCE AT THE BEGINNING OF THE YEAR
_______
8,639,551
=
7,704,983
Wang tunai di tangan dan bank /
Cash and Bank Balances
5,763,507
4,914,940
Simpanan tetap dengan bank /
2,876,044
2,790,043
8,639,551
7,704,983
TUNAI DAN KESETARAAN TUNAI PADA AKHIRTAHUN /
CASH AND CASH EQUIVALENT BALANCE AT THE END OF THE YEAR
TERDIRI DARIPADA: / CONSISTS OF:
Fixed Deposit
56
NOTA KEPADA PENYATA KEWANGAN BAGITAHUN BERAKHIR 31 DISEMBER 2004 /
/VOTES TO THE ACCOUNT FOR THE YEAR ENDED 31 DECEMBER 2004
1. MAKLUMAT PERBADANAN
1. INCORPORATION ACT
Perbadanan Produktiviti Negara dahulunya dikenali
sebagai Pusat Daya Pengeluaran Negara
ditubuhkan di bawah Akta (Memperbadankan)
Majlis Daya Pengeluaran Negara Bil. 19 pada tahun
1966 (pindaan 1975 "Akta A305 1975" dan pindaan
1991 "Akta A801 1991"). la dikenali sebagai
Perbadanan Produktiviti Negara mulai 1hb
Disember 1991. Objektif Perbadanan ialah untuk
menyediakan input di dalam bidang produktiviti
dan kualiti untuk pengubalan perancangan polisi,
mempertingkatkan pembangunan tenaga manusia
dan organisasi ke arah budaya cemerlang dan
menerajui pergerakan produktiviti dan kualiti.
The
National Productivity
Corporation
formerly
known as the National Productivity Centre was
incorporated under the National productivity Council
Act (Incorporated) No. 19 in 1966 (1975 amendment
"A305 Act 79759 and 1991 amendment "A801 Act
1991"), It has been known as the National Productivity
Corporation since 1st December 1991. The objectives
of the Corporation are to provide input in the area of
productivity and quality for policy formulation and
planning, to enhance organisational and human
resources development towards culture of excellence
and to lead the productivity and quality movement.
2. SIGNIFICANT ACCOUNTING POLICIES
2. DASAR PERAKAUNAN PENTING
(a) Accounting Basis
(a) Asas Perakaunan
Penyata
Kewangan
Perbadanan
telah
disediakan mengikut kelaziman kos sejarah dan
Piawaian Perakaunan yang dtluluskan. Piawaian
yang diterima pakai adalah konsisten kecuali
piawaian MASB 31 diterima pakai mulai tahun
kewangan berakhir 31 hb Disember 2004.
(b) Aset tetap dan susutnilai
The accounts of the Corporation have been
prepared in accordance with the historic cost
convention and in compliance with the approved
accounting standards with the exception of MASB
31 standard which is used effective from the
financial ended year on the 31st of December
2004.
(b) Fixed Assets and Depreciation
Tanah milikbebas tidak dilunaskan.
Aset tetap dinyatakan pada kos selepas ditolak
susutnilai terkumpul.
Freehold land is not imortised.
Fixed assets are stated at cost after deducting
accumulated depreciation.
Susutnilai dibuat menurut kaedah garis lurus
untuk melupus kira kos, berasaskan tempoh
anggaran usia kegunaan setiap aset. Kadar
susutnilai tahunan adalah seperti berikut:
value of each asset The annual depreciation rate
are as follows:
Bangunan
Building
2%
Depreciation is computed using the straight-line
method to write down cost based on estimated
2%
Perabot, lengkapan dan kemudahan
10%
Furniture and fixtures
10%
Mesin,alat kelengkapan dan komputer
20%
Equipment and machinery
20%
Kenderaan
20%
Vehicles
20%
Ubahsuai
10%
Renovations
10%
(c) Tukaran Matawang Asing
Aset dan tanggungan dalam matawang asing
ditukarkan kepada Ringgit Malaysia pada kadar
pertukaran pada 31 hb Disember 2004
manakala urusniaga di dalam matawang asing
di sepanjang tahun ditukarkan pada kadar
tarikh urusniaga berkenaan. Perbezaan
pertukaran akibat dart urusniaga ini telah
dimasukkan ke dalam Penyata Pendapatan.
(c) Foreign Currency Exchange
Assets and liabilities in foreign currency at the
date of the balance sheets are converted into
Ringgit Malaysia at the exchange rate as at 31st
December 2004 whereas transactions in foreign
currency during the year are converted into
Ringgit Malaysia at the prevailing rate on the
transaction dates. Exchange rate differences due
to the transactions have been debited into the
income and expenditure statement.
a n n u a l r e p o r t 2004 57
NOTES TO THE ACCOUNT FOR THE YEAR ENDED 31 DECEMBER 2004
(d) Penghutang
(d) Debtors
Hutang lapuk yang teiah dikenal pasti akan
dihapus kira dan peruntukan akan dibuat ke
atas hutang yang diragui akan penghutangnya
selaras dengan polisi peruntukan hutang ragu
Perbadanan.
Bock debts which has been identified are written
off and allowance is made for any debts
considered to be doubtful of collection in line with
A/PC's policy.
(e) Retirement Benefit
(e) Faedah Persaraan
The A/PC entitles its qualifying employees with
Perbadanan
memperuntukkan
Faedah
Persaraan kepada kakitangan yang layak seperti
berikut:
(i) Kumpulan Wang Simpanan Pekerja (KWSP)
ialah caruman kepada
KWSP bagi
kakitangan yang berkhidmat kurang dari 3
tahun dan telah disahkan dalam jawatan
serta telah memilih untuk terus mencarum
kepada KWSP.
retirement benefit as follow:
Employees Provident Fund (EPF) is contributed
by A/PC employees who have been in service
for a period less than 3 years and employees
who are confirmed of their post as well as
(ii) opted to contribute to EPF,
A monthly
retirement
allowance
is
contributed by the Employees Retirement
Funds who are confirmed in their position
(ii) Pencen ialah sumbangan kepada Kumpulan
Wang Amanah Pencen bagi kakitangan
yang telah diberi taraf pekerja berpencen.
(f) Kemerosotan aset
nilai diguna, yang diukur berasaskan aliran tunai
yang dijangka akan di diskaunkan.
terdahulu
the Balance Sheet to ascertain the factors of
depreciation.
It such signs do exist, hence the
value of the asset could be estimated.
The
estimated asset value is off an amount which is
higher than the nett profit from the asset sale and
value used, which is measured according to the
cash flow which is discounted.
Loss Depreciation is charged in the Income
Statement. Any subsequent increase in value will
Kerugian Kemerosotan dicajkan terus kepada
Penyata Pendapatan. Sebarang kenaikan
seterusnya di dalam nilai dijangka dapat
diperoleh diiktirafkan sebagai keterbalikan
kemerosotan
(f) Asset Depreciation
The value of an asset is evaluated on the date of
Nilai aset yang dibawa disemak pada tarikh
Lembaran Imbangan untuk menentukan sama
ada terdapat tanda kemerosotan. Jikalau wujud
tanda demikian, nilai aset dijangka dapat
diperoleh anggarkan. Nilai dijangka dapat
diperoleh anggarkan merupakan amaun yang
lebih tinggi di antara nilai jualan bersih aset dan
kerugian
after 3 years of service.
dan
diiktirafkan setakat nilai aset dibawa yang akan
ditentukan (selepas susutnilai atau pelunasan
jika berkaitan) sekiranya tiada kerugian
kemerosotan diiktirafkan sebelum ini.
be considered as reverse loss of value and labeled
as value asset (after depreciation or paid for) if
there were no losses recorder prior to this date.
3. TAXATION
The A/PC ;s exempted from income tax until the
assessment year of 2002, according to Section
127(3)(b) of the Income Tax Act, 1967, Ministry of
Finance effective from year 2001. Accordingly, by
virtue of the Income Tax Order (Exemption) (No. 4),
3. PERCUKAIAN
Perbadanan dikecualikan dari cukai di bawah
seksyen 127(3)(b) Akta Cukai Pendapatan 1967
Kementerian Kewangan berkuatkuasa bagi tahun
2001 dan mulai tahun taksiran 2002, pengecualian
ke atas pendapatan Perbadanan diberi melalui
Perintah Cukai Pendapatan (Pengecualian)
(No. 4)2003.
58
2003 the NPC income is exempted from any taxes.
Laporan Kewangan 2O04 Financial Report 2OO4
4. FINANCIAL RISK MANAGEMENT POLICY
4. POL1SI PENGURUSAN RISIKO KEWANGAN
bagi
The NPC Financial Risk Management Policy is to
Perbadanan adalah untuk memastikan bahawa
sumber kewangan adalah mencukupi untuk
membiayai perlaksanaan aktiviti Perbadanan untuk
mencapai objektifnya di samping menguruskan
risikonya.
ensure that sufficient funding is available to maintain
Polisi
Pengurusan
Risiko
Kewangan
the implementation of NPC activities so as to achieve
its objective as well as managing its risks.
NOTA KEPADA PENYATA KEWANGAN BAGI TAHUN BERAKHIR 31 DISEMBER 2004
5.ASETTETAP
Tanah dan
Bangunan
Pengurusan
Perabot,
Lengkapan
dan
Mesin dan
Alat
Kelengkapan
Kenderaan
Jumlah
Kemudahan
RM
RM
RM
RM
RM
17,290
1,507,985
3,893,165
667,048
6,085,488
Tambahan
-
170,659
491,820
662,479
Lupusan
-
(20,453)
(66,065)
(86,518)
17,290
1,658,191
4,318,920
667,048
6,661,449
9,920
1,157,124
3,457,660
314,784
4,939,488
345
85,945
337,906
123,850
(20,453)
(65,353)
10,265
1,222,616
3,730,213
438,634
5,401,728
Pada 3 1 hb Disember 2004
7,025
435,575
588,707
228,414
1,259,721
Pada 31 hb Disember 2003
7,370
350,861
435,505
352,264
1,146,000
346
74,884
261,148
133,409
469,787
3,340
37,530,360
(3,340)
(1 62,822)
Kos
Pada 1hb Januari 2004
Susutnilai Terkumpul
Pada 1 hb Januari 2004
Susutnilai bag! tahun
Lupusan
548,046
(85,806)
Nilai Buku Bersih
Susutnilai dikenakan
bagi tahun berakhir
31 hb Disember 2003
Pembangunan
Kos
27,438,163
2,404,800
7,684,057
Tambahan
Pada 1hb Januari 2004
-
116,949
778,021
Lupusan
-
Pada 31hb Disember 2004
(700)
(158,782)
27,438,163
2,521,049
8,303,296
6,333,250
1,610,367
4,799,078
532,019
199,738
1,056,104
894,970
38,262,508
Susutnilai Terkumpul
Pada 1 hb Januari 2004
Susutnilai bagi tahun
Lupusan
(700)
6,865,269
1,809,405
(152,382)
3,340
1 2,746,035
1,787,861
(3,340)
(156,422)
5,702,800
14,377,474
2,600,496
23,885,034
794,433
2,884,979
24,784,325
188,586
1,081,973
1,802,578
Nilai Buku Bersih
|
Susutnilai dikenakan
bagi tahun berakhir
31 hb Disember 2003
iO
20,572,894
21,104,913
532,019
71 1,644
/VOTES TO THE ACCOUNT FOR THE YEAR ENDED 3 7 DECEMBER 2004
5. FIXED ASSET
Land and
st
Total
RM
RM
RM
667,048
6,085,488
Equipment
and
Facilities
Machinery
RM
RM
Management
Cost
Vehicles
Furniture
and
Buildings
17,290
1,507,985
3,893,165
Accumulation
-
170,659
491,820
662,479
Written-off
-
(20,453)
(66,065)
(86,518)
17,290
1,658,191
4,318,920
667,048
6,661,449
9,920
1, 157, 124
3,457,660
314,784
4,939,488
123,850
As at 1 January 2004
As at 3 Jst December 2004
Accumulated Depreciation
As at 7" January 2004
Depreciation for the year
345
85,945
337,906
-
(20,453)
(65,353)
10,265
1,222,616
3,730,213
438,634
5,401,728
7,025
435,575
588,707
228,414
1,259,721
7,370
350,861
435,505
352,264
1,146,000
346
74,884
261,148
133,409
469,787
27,438,163
2,404,800
7,684,057
3,340
37,530,360
Accumulation
-
1 16,949
Written-off
-
(3,340)
(162,822)
Written-off
As at 3 1st December 2004
548,046
(85,806)
Nett Book Value
As at31sc December 2004
st
As at 3 1 December 2003
Depreciation set for the year ending
3 ;st December 2003
Development
Cost
Asat ? sf January 2004
As at 31st December 2004
(700)
778,021
(158,782)
894,970
27,438,163
2,521,049
8,303,296
6,333,250
1,610,367
4,799,078
532,019
199,738
1,056,104
-
(700)
(152,382)
6,865,269
1,809,405
5,702,800
14,377,474
20,572,894
711,644
2,600,496
23,885,034
21,104,913
794,433
2,884,979
24,784,325
532,019
188,586
1,081,973
1,802,578
38,262,508
Accumulated Depreciation
As at 7 5f January 2004
Depreciation for the year
Written-off
st
As at 3 1 December 2004
3,340
12,746,035
1,787,861
(3,340)
(156,422)
Net Book Value
\
As at 3 1st December 2004
st
1 As at 3 1 December 2003
Depreciation set for the year ending
3 1st December 2003
annual r e p o r t 2004 61
Laporan Kewangan 2004
NOTA KEPADA PENYATA KEWANGAN BAGITAHUN BERAKHIR 31 DISEMBER 2004
ASETTETAP (Sambungan)
Tapaktanah bangunan Ibu Pejabat dan Pejabat Wilayah Selatan adalah atas nama PesuruhjayaTanah Persekutuan
dan tidak diambil kira dalam aset tetap Perbadanan.Tanah yang diperuntukkan oleh Kerajaan Negeri Pahang di
Mukim Kuantan tidak diambil kira dalam aset tetap Perbadanan kerana diberi khas oleh Kerajaan Negeri Pahang.
6. PENGHUTANG PINJAMAN DAN PENDAHULUAN
Penghutang Pinjaman kenderaan
Penghutang Pinjaman komputer
Pelbagai Pendahuluan
2004
RM
2003
RM
1,335,038
1,442,263
118,837
12,643
88,995
6,900
1,466,518
1,538,158
2004
RM
2O03
1,016,223
1,124,945
318,815
317,318
1,335,038
1,442,263
2004
RM
2003
RM
(a) Penghutang Pinjaman Kenderaan RM 1,335,038
Penghutang Pinjaman Kenderaan terdiri daripada:-
Pinjaman yang perlu dibayar selepas 12 bulan
Pinjaman yang perlu dibayar dalam masa 12 bulan
RM
(b) Penghutang Pinjaman Komputer RM118,837
Penghutang Pinjaman Komputer terdiri daripada:-
Pinjaman yang perlu dibayar selepas 12 bulan
Pinjaman yang perlu dibayar dalam masa 12 bulan
75,137
53,480
43,700
35,515
118,837
88,995
2004
2O03
RM
RM
1,667,810
160,024
865,348
392,850
1,827,834
1,258,198
7. PENGHUTANG
Penghutang perniagaan
Pelbagai penghutang
(a) Penghutang Perniagaan
Peruntukan hutang ragu sebanyak RM24,662 telah disediakan dalam tahun 2004.
62
FIXED ASSET (Continued)
The Head Office Building and the Southen Region office are allocated under the name of the Federal Land Commissioner
hence, are not taken into account as the management's fixed asset. Likewise, land allocated by the Pahang State
Government at the Kuantan District are not taken into account in the management's fixed asset since it was granted by
Pahang State Government.
6. LOANS AND ADVANCES TO EMPLOYEES
2004
2003
RM
RM
1,335,038
1,442,263
118,837
88,995
12,643
6,900
1,466,518
1,538,158
2004
RM
2003
RM
1,016,223
1,124,945
318,815
317,318
1,335,038
1,442,263
2004
RM
2003
RM
Loans which need to be paid off after 12 months
75,137
53,480
Loans which need to be paid off within 12 months
43,700
35,515
118,837
88,995
2004
RM
2003
RM
1,667,810
865,348
160,024
392,850
1,827,834
1,258,198
Vehicle Loan Debtors
Computer Loan Debtors
Other Advances
(a) Vehicle Loan Debtors ofRM1,335,038
Vehicle Loan Debtors consists of:-
Loans which need to be paid off after 12 months
Loans which need to be paid off within 12 months
(b) Computer Loan Debtors ofRMI 18,837
Computer Loan Debtors Consists of/-
7. DEBTORS
Trade Debtors
Other Debts
(a) Trade Debtors
Doubtful debt allocation amounting to RM24,662 was prepared in year 2004
a n n u a l report 2004 OO
8. TUNAIDITANGAN DAN BANK
2004
RM
2003
RM
Tunai di tangan dan bank
5,763,507
4,914,940
Simpanan tetap
2.876,044
2,790,043
8,639,551
7,704,983
2004
2003
RM
9. PELBAGAI PEMIUTANG DAN DEPOSIT
RM
Wang tidak dituntut dan deposit
950
181,238
408,791
689,478
9,851
240,860
313,977
1,280,457
1,067,203
2004
RM
2003
RM
Baki pada 1 hb Januari
4,061,233
6,669,171
Pelarasan faedah tahun terdahulu
1,680,340
-
Kelebihan (kekurangan) pendapatan atas perbelanjaan
1,598,181
(2,607,938)
Baki pada31hbDisember
7,339,754
4,061,233
Pemiutang Projek Khas
Pemiutang terakru
Pelbagai pemiutang
502,515
10. KUMPULAN WANG PENGURUSAN
64
8. CASH AND BANK BALANCE
2004
RM
2003
RM
Cash and Book Balance
5,763,507
4,914,940
Fixed Deposit
2,876,044
2,790,043
8,639,551
7,704,983
2004
RM
2003
RM
950
181,238
408,791
689,478
240,860
313,977
502,515
1,280,457
1,067,203
2004
RM
2003
RM
6,669,171
Surplus (deficit) of income over expenses
4,061,233
1,680,340
1,598, 18 1
(2,607,938)
Balance as at 31st December
7,339,754
4,061,233
9. OTHER CREDITORS AND DEPOSITORS
Unclaimed monies and deposits
Special project creditors
Accrued creditors
Other creditors
9,851
10. MANAGEMENT FUND
Balance as at 1st January
Interest adjustment for last previous year
0)
0)
3 11.KUMPULANWANGPEMBANGUNAN
N)
O
2 2004
Baki pada Ihb Januari 20O4
Bang una n
Ibu Pejabat
Tambahan /
Perhotelan
Projek Khas
Pembangunan
Perusahaan
Keel I
Projek
Penyelidikan
Kajian
Pengurusan
Projek
P.Pinang
Pembangunan
Sum be r
Manusia
RM
RM
RM
RM
RM
1,791,205
5,205,921
70,000
1,778,896
Pemberian Kerajaan Persekutuan
-
Pemberian Aset
-
Pelarasan faedah terdahulu
4,164
(86,209)
1,692,687
Projek
J.Bharu
Infrastruktur
RM
RM
RM
196,806
203
8,227,568
-
960,000
-
-
(480,438)
-
(69,245)
1,380,767
5,205,921
1,087,561
-
4,164
Pusat
Maklumat
Galakan
Projek
Sarawak
Projek
RM
RM
1,330,472
270,425
-
-
-
(438,134)
7,789,434
203
Penandaarasan
MATRIIX
Jumlah
RM
RM
RM
7,609,545
406,128
2,390,267
29,211,600
250,000
-
-
-
1,280,000
-
-
-
747,721
747,721
(442,873)
-
(1 53,434)
(10,007)
-
(1,680,340)
887,599
520,425
7,456,1 1 1
396,121
3,137,988
29,558,981
Y2K
Geran Pembangunan dilunaskan
Perbelanjaan Operas!
Susutnilai
Keruglan Jualan Aset
Jumlah Perbelanjaan
Baki pada 31 hb Dls«mber2004
.
955,097
55,248
260
245,609
.
.
77,214
.
-
1 89,027
-
239,315
129,779
16,060
293,781
97,174
745,511
-
-
-
-
-
-
-
-
6,400
6,400
143,626
189,027
955,097
294,563
130,039
261,669
293,781
97,174
751,911
3,194,101
2,386,077
26,364,880
143,626
77,214
-
1,615,473
1,615,473
4,164
1,237,141
5,016,894
132,464
203
7,494,871
757,560
258,756
7,162,330
298,947
1,844,973
4,164
2,056,391
5,395,492
468,353
203
8,584,959
1,458,834
155,002
8,000,628
603,242
200,000
-
960,000
.
1,399,840
1,787,861
2003
Baki pada 1 hb Januari 2003
Pemberian Kerajaan Persekutuan
350,000
1,51O,OOO
Pemberian Aset
Pelarasan faedah terdahulu
28,572,241
2,987,834
11,137
1,856,110
47,360
4,164
2,303,751
5,395,492
1,428,353
203
3,219
14,216
17,274
8,599,175
1,476,108
505,002
8,000,628
606,461
2,987,834
-
93,206
2,987,834
33,163,281
2,149,103
Geran Pembangunan dilunaskan
512,546
Perbelanjaan Operas!
Susutnila!
Jumlah Perbelanjaan
Baki pada 31 hb Disember 2003
77,214
77,214
1,778,896
1,231,547
189,571
4,164
512,546
189,571
1,231,547
1,791,205
5,205,921
196,806
203
65,755
24,846
224,577
89,832
-
-
305,852
120,790
10,000
301,251
200,333
597,567
1,802,578
371,607
145,636
234,577
391,083
200,333
597,567
3,951,681
8,227,568
1,330,472
270,425
7,609,545
406,128
2,390,267
29,211,600
Laporan Kewangan 20O4
Financial Report 2OO4-
WOrES TO THE ACCOUNT FOR THE YEAR ENDED 3 1 DECEMBER 2004
7 1. DEVELOPMENT FUND
20O4
st
Balance as at 1 January 2004
Additional
Head Office
Building/
Hotel
RM
Special Project
Development
of Small
Research
Project
Management
Industries
Study
RM
KM
RM
1,778,896
4,164
1,791,205
5,205,921
-
Asset Granted
-
Previous interest adjustment
Operational Expenses
Depreciation
Balance as at 31st December 2004
Information
Centre
J.Bahru
Project
Infrastructure
Benchmarking
Sarawak
Project
Y2K Project
MATRIIX
Total
RM
RM
KM
RM
RM
RM
RM
RM
RM
196,806
203
8,227,568
1,330,472
270,425
7,609,545
406,128
2,390,267
29,211,600
960,000
-
-
-
250,000
Development
1,280,000
(480,438)
4,164
.
1,380,767
5,205,921
143,626
189,027
77,214
Loss of Asset Sate
Total Expenses
Human
Resource
70,000
186,209)
1,692,687
Settlement of Development Grant
Penang
Project
77,214
747,721
747,721
(69,245)
-
(438.134)
(442,873)
-
(153,434)
(10,007)
-
(1,680,340)
1,087,561
203
7,789,434
887,599
520,425
7,456,111
396,121
3,137,988
29,558,981
955,097
-
55,248
260
245,609
-
-
239,315
129,779
16,060
293,781
97,174
745,511
1,787,861
1,399,840
-
6,400
6,400
143,626
189,027
955,097
-
294,563
130,039
261,669
293,781
97,174
751,911
3,194,101
1,615,473
4,164
1,237,141
5,016,894
132,464
203
7,494,871
757,560
258,756
7,162,330
298,947
2,386,077
26,364,880
1,844,973
4,164
2,056,391
5,395,492
468,353
203
8,584,959
1,458,834
155,002
8,000,628
603,242
-
28,572,241
960,000
-
-
-
350,000
2003
Balance as at 1st January 2OO3
-
Asset Granted
-
Q]
3 Previous interest adjustment
3
— Settlement of Development Grant
(D
Tin?
1,856, 1 10
c
Operational Expenses
Q Depreciation
3- Total Expenses
200,000
47,360
4,164
.
2,303,751
5,395,492
512,546
1,428,353
203
14,216
17,274
8,599,175
1,476,108
505,002
8,000,628
2,987,834
3,219
-
93,206
606,467
2,987,834
33,163,281
2,149,103
1,231,547
-
65,755
24,846
224,577
89,832
-
-
189,571
-
-
305,852
120,790
10,000
301,251
200,333
597,567
1,802,578
512,546
189,571
1,231,547
-
371,607
145,636
234,577
391,083
2OO,333
597,567
3,951,681
1,791,205
5,205,921
196,806
203
8,227,568
1,330,472
270,425
7,609,545
406,128
2,390,267
29,211,600
77,214
77,214
1,51O,OOO
2,987,834
-
to
o
O Balance as at 31st December 2003
1,778,896
4,164
12. GERAN KERAJAAN PERSEKUTUAN
Geran Mengurus
Pengiktirafan Geran Pembangunan
2004
RM
2003
RM
20,300,000
15,315,100
3,194,101
3,951,681
23,494,101
19,266,781
Geran Pembangunan sebenar yang diterima dari Kerajaan Persekutuan bagi tahun 2004 sebanyak
RM1,280,000 (tahun 2003: RM1.510,000).
Kumpulan Wang Pinjaman Kenderaan
Geran Pinjaman Kenderaan yang dipindahkan dari Kumpulan Wang Mengurus untuktujuan membiayai
Pinjaman Kenderaan.
Kumpulan Wang Pinjaman Komputer
Geran Pinjaman Komputer yang dipindahkan dari Kumpulan Wang Mengurus untuk membiayai
Pinjaman Komputer.
13. PELBAGAI PENDAPATAN
Yuran latihan
Faedah atas pinjaman komputer dan kenderaan
Faedah simpanan tetap
Faedah bank
Sewaan
Pelbagai pendapatan
Pelbagai pendapatan pembangunan
Keuntungan/(kerugian) jualan aset
2004
RM
2003
RM
4,491,062
57,792
5,479,973
86,003
85,981
77,594
76,695
563,191
556,506
324,574
1 58,566
58,844
93,206
9,948
(2,818)
5,610,164
6,506,953
2004
2003
RM
14. EMOLUMEN
RM
Gaji dan upahan
Elaun tetap
Tambahan kos kakitangan
Elaun lebih masa
Pelbagai faedah kewangan
Bilangan Kakitangan
68
8,881,651
2,286,054
8,653,183
1,498,025
1,446,948
182,251
245,373
833,622
753,428
13,681,603
13,273,438
311
304
2,174,506
Laporan Kewangan 2004
12. FEDERAL GOVERNMENT GRANT
Management Grant
Recognition of Development Grant
2004
RM
2003
RM
20,300,000
3,194,101
15,315,100
3,951,681
23,494,101
19,266,781
The Development Grant received from Federal Government for the year 2004 amounts to RM 1,280,000
(year 2003: RM 1,510,000).
Vehicle Loan Fund
Vehicle Loan Grant transferred from the Management Fund to sustain the Vehicle Loon for its employees.
Computer Loan Fund
Computer Loan Grant transferred from the Management Fund to sustain the Computer Loan for its
employees.
13. MISCELLANEOUS INCOME
Training Fee
Interest on computer and vehicle loans
interest on fixed deposit
Bank Interest
Rentals
Miscellaneous Revenues
Miscellaneous development income
Profit/floss) from sale asset
2004
RM
2003
4,491,062
5,479,973
58,844
57,792
86,003
77,594
563,191
324,574
RM
85,981
76,695
556,506
158,566
93,206
9,948
(2,818)
5,610,164
6,506,953
2004
RM
2003
8,881,651
2,286,054
1,498,025
182,251
833,622
8,653,183
2,174,506
1,446,948
245,373
753,428
13,681,603
13,273,438
311
304
14. EMOLUMENT
Salaries and Wages
Fixed Allowances
Additional Staff Costs
Overtime Allowances
Miscellaneous Financial Benefits
Number of Staffs
RM
15. PELBAGAI PERBELANJAAN
Perbelanjaan Pengurusan
Perbelanjaan Pembangunan
2004
RM
2003
RM
10,082,334
10,593,560
1,406,240
2,149,103
11,488,574
12,742,663
2004
RM
2O03
RM
1,091,430
1,105,780
(a) Perbelanjaan Pengurusan
Perjalanan dan sara hidup
83,897
92,847
Perhubungan
617,902
511,471
Utiliti
Sewaan
712,586
680,884
578,305
601,821
Perkhidmatan percetakan
973,652
780,165
Bekalan dan alatan
1,231,122
1,055,560
Penyelenggaraan dan pembaikan yang dibeli
1,390,211
1,193,919
2,626,485
17,329
590,402
4,450
3,796,271
Pengangkutan barang-barang
Perkhidmatan iktisas dan perkhidmatan lain
yang dibeli dan hospitaliti
Bayaran juruaudit
Yuran keahlian
Hutang lapuk dihapus kira
Hutang ragu
Taksiran dan cukai tanah
15,754
597,536
23,178
24,662
139,901
138,374
10,082,334
10,593,560
2004
RM
2003
RM
580,658
358,779
(b) Perbelanjaan Pembangunan
Perjalanan dan sara hidup
Sewaan
Bekalan dan alatan
Penyelenggaraan dan pembaikan yang dibeli
Perkhidmatan iktisas dan perkhidmatan lain
yang dibeli dan hospitaliti
Kerugian Jualan Aset
11,117
17,469
21,096
85,395
55,508
129,678
731,461
1,557,782
6,400
1,406,240
2,149,103
2004
RM
2003
RM
1,280,000
1,510,000
16. KOMITMEN MODAL
Diluluskan dan telah dikontrakan
17. ANGKABANDINGAN
Angka-angka bandingan yang tertentu, telah diubah suai untuk member! pembentangan yang wajar
dengan tahun semasa.
70
75. OTHER EXPENSES
2004
RM
Management expenses
Development expenses
10,082,334
2003
RM
1,406,240
10,593,560
2,149,103
1 1,488,574
12,742,663
2004
RM
2003
RM
1,091,430
83,897
1,105,780
92,847
Communica tions
617,902
511,471
Utilities
712,586
680,884
Rentals
578,305
601,821
Printing Services
973,652
780,165
Supplies and Equipment
Repairs and Maintenance
1,23 1, 122
1,055,560
1,390,211
Professional, Hospitality and Other Services
2,626,485
1,193,919
3,796,271
17,329
15,754
590,402
597,536
4,450
24,662
23,178
(a) Management Expenses
Travelling and Living Costs
Transportation of Goods
Auditor's Fees
Membership Fees
Provision for Doubtful Debts
Doubtful Debts
Assesment and Quit Rent
139,901
138,374
10,082,334
10,593,560
2004
RM
2003
RM
580,658
358,779
11,117
21,096
17,469
85,395
55,508
73 1,46 1
6,400
129,678
1,557,782
1,406,240
2,149,103
2004
2003
RM
RM
1,280,000
1,510,000
(b) Development Fund
Travelling and Living Costs
Rentals
Supplies and equipment
Repairs and maintenance
Professional, Hospitality and Other Services
Asset Disposal Loss
-
76. CAPITAL COMMITMENT
Approved and Contra
17. COMPARATIVE FIGURES
Certain comparatives where applicable were presented based on current year's format.
71

annual report laporan tahunan

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