HD Smith Overview - American Independent Pharmacy

H. D. Smith Overview
AIP Members
Agenda
Heritage of
Wholesale
Service
Operational
Capabilities
Programs
& Services
Timesaving
Technology
Committed
Service
Moving
Forward
Heritage of Wholesale Service
Company History
Founded in 1954 by Henry
Dale Smith, H. D. Smith has
grown to become the largest
privately held, family owned
wholesaler in the industry.
H. D. Smith’s success
can be directly linked to
its customer focus, as
anticipating the needs of
an ever-changing market
has set it apart from
other wholesalers.
Dale Smith, Chairman & CEO and Chris Smith, President & COO
Our Mission
To be the preferred, customer-focused, national
supplier of healthcare products and business
solutions, improving the quality, safety and cost of
patient care while maintaining the highest level of
honesty and integrity.
Our Values
Superior customer service
Exceptional fill rates
Advanced Information Technology
High-Impact business solutions
Long-term relationships
Unsurpassed order accuracy
Operational Capabilities
National Distribution
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Licensed in all 50 states
Servicing 30 states with next day delivery
Covering all 50 states via common carrier
Reaching 15 of the top 20 markets
Serving Community Healthcare
Retail (Chain and Independent)
Health Systems
Alternate and Long Term Care
HHC / DME
Physician Offices and Clinics
340B Facilities
Programs & Services
Brand Pharmaceuticals
Ongoing inventory management
• Consistent with customer demand
QuickShip
• Automatic distribution of significant, new Brand Rx items
• Off-invoice allowances and extended dating
• Business-building opportunity – new item on the pharmacy shelf
when the first prescription arrives
Generic Pharmaceuticals
Thousands of items on the PharmaGen
portfolio
• Primary (sharpest price) and secondary items available for every SKU
• Unit dose options
PharmaGen Express
• Up to 30 day supply auto-shipped based on brand usage history
• 60 days dating
• 60 days price protection against market-driven price decreases on full
auto-shipment, up to 30 day supply
• 100% refund on unopened bottles of brand equivalent upon successful
launch and auto-shipment of generic equivalent
• Invoice message to alert customers that the product was auto-shipped
via PharmaGen Express
Generic Rx communications
• Weekly specials
• Telemarketing, line and manufacturer drives
Home Healthcare
Contracts - Volume, nutritional and diabetic
Promotions - Monthly specials, consumer circular,
vendor sales drives, seasonal opportunities
Custom label catalog
Fulfillment program
HomeCare Connection - internet ordering
system
HHC Retail Guidebook
Accreditation and Billing Guide
Diabetic and nutritional programs
Health, Beauty and Wellness Products
13,000 active HBW products
GoodSense controlled label
Vitamin products
• Nature’s Bounty
• Windmill
Health, Beauty and Wellness Promotions
Cold & Flu Catalog
Sun Care & Allergy
Catalog
Vendor Promotions
Catalog
HBW Specials
Monthly Flier
Pharmacy Supplies
Prescriptionware
• Preferred relationship with ReXam
• Regional product lines offer additional savings
Bags
Labels
Tape
And more!
Major Value
In-store advertising and retail services
Planogram and merchandising programs
Programs to increase customer count, sales and profits
• Marketing, Incremental Sales Growth and Profit Enhancement programs
Monthly promotional tools
• HealthWise Magazine, handbill and ad kit
Third Party Network
• Comprehensive network including regional and
national health plans
– Negotiate rates
– Liaison between pharmacy and plans
– Inform members of plan changes
Flu &
Vaccination
Billing
Electronic
Funds
Transfer
Reconciliation
Additional
Solutions
Medicare &
Medicaid
Processing
Profit
Optimizer
Power
Pre & Post
Adjudication
Timesaving Technology
OrderBase Xpress
Powerful, web-based ordering system
Instant access to real-time pricing and inventory
status levels
Available in any location with an Internet connection
Intuitive functions
Flexible, customizable features
OrderBase Mini
Submits orders, returns,
inventory, retail pricing,
shelf label orders and
price sticker orders
Capable of scanning
shelf labels and product
bar codes
Lightweight,
easy-to-use,
handheld ordering
Includes reporting
features
Xpress Reports
Access complete purchasing history
Make critical business decisions
based on real-time purchasing data
View, print or email on command
Export in Excel, PDF, RTF or Word
Included within OrderBase Xpress
Controlled Substance Ordering System
• Secure, electronic order submission
• Replaces DEA Form 222
• Supports security, workflow, auditing and
reporting requirements
• Faster transaction times
• Seamless technology interface
E-Receiving
Displays tote
contents by
scanning a
bar-coded
label
Automates the
process of
verifying each
invoice line
Marks
each
item as
received
Automatic
order
reconciliation
Inter-Departmental Billing
Manage and track products used by an
unlimited number of departments or accounts
Mark-up by the item, invoice line, invoice or
account
Included within OrderBase Xpress
My Account History
Download account document images, including:
• Statements
• Invoices
• Credit Memos
Search documents by:
• Date Range
• Document Type
• Invoice Number
View, print or save documents
Pharmacy Management Systems Interfaces
Accurate inventory
levels maintenance
Inventory cost
monitoring
Seamless integration with
OrderBase Xpress
Ordering and receiving processes
link with the inventory system
BestRx
ComputerRX
Digital RX
Etreby
Opusism
MicroMerchants
HBS
Flextrax
RMS
RX30
Surecost
Talyst
Interfaces
Our systems interface with most pharmacy systems. This
seamless integration allows ordering, receiving, invoicing
and pricing processes to link with the existing system,
allowing accurate inventory levels to be maintained and
costs to be monitored.
And more!
E-Pedigree
Protect
Patient
Safety
Supply
Scape
(vendor partner)
Reduce risk of
counterfeit
medicines in
the legitimate
supply chain
Committed Service
Divisional Resources
• Dedicated customer service
representatives
• Professional territory sales specialists who
excel as pharmacy business
consultants
• Experienced operational and
administrative management
• Empowered and flexible associates
Companywide Resources
Accessible
Executive
Leadership
Experienced
Information
Technology
Team of
800
Dedicated
Associates
Responsive
Customer
Service
Knowledgeable
Category
Management
The H. D. Smith Difference
Flexibility to
develop
customized
solutions
Your business
is important
Customer
satisfaction
Professional and committed
customer service
Moving Forward
Our Strengths
Local service. National reach.
Distribution remains the number one priority
Solid economic foundation
Flexibility to meet specific needs
Equipped to serve new customers
Investing in the Future
Technology
Facilities
Personnel
• Proactive
investment in
distribution and
product tracking
technology
• Significant
investment in new
and existing
distribution
centers (Over one
• Experienced,
committed staff
million square feet of
warehouse space)
H. D. Smith Overview
Questions?