Partnership Success - (*) Meetings, agendas and minutes

Strategic Review:
Waltham Forest Partnership
Chris Symons
Director of Development - GLL
Items to be discussed
• Background to our partnership with LBWF
• Delivering Strategic Priorities
• Partnership Successes
• Future Partnership Working
• Questions and answers
Background to GLL
GLL
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GLL formed in 1993
Society for the benefit of the community (IPS)
Legitimate not for profit organisation
Registered Charity
Largest leisure trust in UK
Largest leisure provider in London
Stakeholder governance structure, employee
owned organisation
• Committed to making a difference to the
communities we serve
What Makes GLL Different?
• Social & Business objectives
• Born from a public sector ethos but with
a private sector commercial approach
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•A nationally recognised leader in the
Social Enterprise sector (SE of the year)
• Created a new sub sector of leisure
GLL in London (M25)
•10 M visits
•350 K members
•3,500 Staff
•60 Centres
•14 Partnerships
•1 Client (you!)
KEY POINT: CROSS BOROUGH BEST PRACTICE AND BENEFITS TO LBWF
The GLL and LBWF Partnership
• A Partner with the Council since 1996
• Managing all the public leisure centres
in LBWF
- 1996 Cathall LC
- 1998 WF Pool & Track
Leyton Leisure Lagoon
- 1999 Plumtree Studios
Kelmscott LC
- 2003 Larkswood LC
The basis of the current agreement
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No capital investment
Landlord tenant split for maintenance
Landlord responsibilities for major items
Input focussed
10 years old
• If we worked to the detail – it would not
work!
Strategic Priorities
(A moving feast!)
Our Strategic involvement
• LSP Health Board Members
• Leyton Pathfinder Board Members
• Children’s Services Stakeholder Board
• ….Olympic advice, if required.
Committed to Waltham Forest
• Operating your buildings and services
• Guaranteed investment into the Borough
–Direct Investment
–Matched Investment
–Inward Investment
• Local empowerment & engagement
• Local employer with 79% of staff from LBWF
• Award winning, Quality assured
• History of innovation & success
Shared Strategic Priorities
LBWF Community Priorities
• Less crime / more safety
• Improved quality
• Health & well-being
• Learning & potential
• Improved local economy
• Community participation &
understanding
Leisure Centre Service
• Crime diversion
• Safer facilities
• Better quality facilities
• Well-being opportunities
• Local employment & skill
• Investment & reinvestment
• Increased facility use
• Community empowerment
Partnership Successes
Partnership Success
Better Buildings:
Direct Investment
£3.1 million
Cathall Leisure CentreNew health and fitness suite, GP referral centre, new changing rooms, dance
studio, creche, cctv.
Leyton Leisure Lagoon / Plum Tree – New health & fitness suite, dry changing rooms, refurbished
changing rooms, new reception & dance studios, creche, cctv.
WF Pool & Track – New dance suite, reception, health and fitness suite (IFI)
Larkswood – Centre opening and fit out
Matched Investment
£400,000
Kelmscott Leisure Centre – New health and fitness suite, GP referral centre, new changing rooms, dance studio, crèche, cctv (SRB)
Cathall Leisure Centre – New children's soft play zone and reception (Sure Start)
Inward Investment (CDO’s)
£ 750,000
Partnership Success
Improved Quality of Service
• GLL holds an Investment In People Award
• All centres in LBWF have Chartermark, the Government
quality award
• All centres hold the national industry quality award QUEST
(above national average at all centres)
Partnership Success
Improved Quality of Service
• Independent ILAM Audit (national average 70%)
Quarter 3 2006 Customer Service Audit Results:
– 98.4% Kelmscott LC
– 87.2% Waltham Forest Pool and Track
– 89.6% Cathall LC
– 89.0% Larkswood LC
– 80.7% Leyton Leisure Lagoon
Partnership Success
Improved Quality of Service
• Increased User Satisfaction (Satisfied & above)
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98%
96%
95%
93%
95%
76%
of
of
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of
of
users
users
users
users
users
users
for Overall Satisfaction
on Helpfulness of Staff
on Value for Money (no opinion 2%)
on range & times of opening (no opinion 4%)
on Communication (no opinion 6%)
on Changing Facilities (no opinion 10%)
• 81% of users from LBWF
• Socio-demographics of 17% DE’s
• 41% of users are BME’s
Partnership Success
Improving Well Being & participation:
Increase in pre paid memberships
from years 2002 - 2006
7000
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5000
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3000
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1000
0
Number of Pre paid
memberships
2002
2003
2004
Year
2005
2006
Partnership Success
Improving well being and participation
• 33,000 regular membership card holders
– 17,420 adult pay & play members
– 9,280 junior pay & play members
– 6300 pre paid members
• 11,000 concessionary members
• 7,800 resident card holders
(ad & jnr)
Partnership Success
Improving well being and participation
• Usage increased to over 1.3m per annum
– 3% increase in those using the leisure centres once a
week (Reflects Sport England Strategy to increase activity by 1 %
annually)
– 6% increase in those using the leisure centres more
than once a week (Reflects Sport England Strategy to increase
activity by 1 % annually)
– 4% growth in the 25 – 30 age range and 1% growth in
the Over 60 category
– Gender profile 58% Female 42% Male
Partnership Success
Improving Well-being & Participation
• Pathfinder ‘Healthy Living medical referral scheme’
Completion
Current
Kelmscott LC
Cathall LC
(since 2000)
(since 2003)
2312
386
201
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• 50% GP referred – other 50% local Hospital, Mental
Health Trust
Partnership Success
Engaging with Schools
• Leisure centres used for school swimming lessons
• Athletics track is used during the summer for
school P.E lessons and sports day events
• Community Development Officer completes
outreach work with schools in LBWF
Partnership Success
Engaging with Young People
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Active Fitness (gym sessions 11 – 15yrs)
Free swim initiative during holiday periods
Junior Athletics (8 – 12yrs)
London Swim School
Football coaching in partnership with Leyton Orient FC
Trampolining
Gymnastics
Kool Crew
Creche/Playzone for under 6’s
Partnership Success
Speciality Programming
• Women only sessions
* Swimming
* Water workout
* Group Exercise Classes
* Fitness Centre
• Senior sessions (50+)
* Fitness Centre
* Short Mat Bowls
* Swimming
* Water Workout
* Aerobics
Partnership Success
Inclusive Fitness Initiative
• Waltham Forest Pool & Track the borough’s IFI
centre for the disabled
• The centre operates around five key principles:
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Accessible facilities
Inclusive fitness equipment
Staff with appropriate training and skills
Appropriate, inclusive marketing strategies
The development of alternative inclusive sporting
opportunities
Partnership Success
Promoting Community Engagement
• Leisure Centre Advisory Committee
Structure:
* Council Members
* Leisure Centre Staff
* Customer Representatives
* Leisure Partner
• Committee is working well
• GLL are the only Leisure Trust to have these
types of committee’s
• Aims to give local empowerment
Partnership Success
Promoting Community Engagement
• Community Development Officer
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Dedication to meet social agendas
Commitment to achieve sporting excellence
Link London 2012 initiatives into the borough
Help to increase participation among key groups
Carry out outreach work with local community groups,
schools and local health partners
– Help to access funding, and training in the community
Partnership Success
Promoting Innovation
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Inclusive Fitness Initiative
GLA & Kids Swim Free
London Leisure College
London Fitness Network
Membership of the Pathfinder Board for NEL
Staff Development & Training
• GLL run 6 Academies - Recreation Assistant
Academy through to a Directors Academy
– Recreation Assistant Academy:
(see handout for job description)
• 5 week intensive scheme
• Aimed at local unemployed young people gaining statutory
qualifications (NPLQ and First Aid at Work)
• Modular training and work experience
– Management Academy:
• Core modules include: Equal Opportunities, Child Protection,
Disability Awareness, Customer Focus, Security
Staff Development & Training
Improving learning opportunities and training
• London Leisure College (Beacon FEC) – Waltham
Forest faculty
• ‘Route to work’ programme (FC Leisure)
• Trainee management interchange across the
partnership – Skills Sector recognised best practice
• Best in sector: 2 National Training Awards, Edge
Award London Winner
• IIP Quality Assured
Partnership & Service Planning
Best Value – evaluation
participation & improvement
plan
CPA – evaluation participation &
improvement plan
Yes
On - going
Sports Strategy Contribution &
Consultation support
Yes
London 2012 – Olympic
Planning and impact support
Yes
Future Priorities in
Waltham Forest
Future Partnership Working
• Continuing to support and invest in the Council’s
physical asset stock
• Continued creation of sustainable employment
and leisure college links
• LAA Health and activity targets
• CPA Assessment
• Link with The Peter May Centre
Future Partnership Working
Health promotion
• Working with the council across mainstream
funding schemes
• Extended working with Sports Development on
participation pathways and target groups
• Extended ‘health promotion’ schemes and health
education programmes
Future Partnership Working
• Maximising the impact of 2012 and its legacy
– Facility development and planning
– Legacy objectives and funding streams
– Borough-wide mapping and impact analysis
– Harnessing the sports development potential of the
games
In Summary
• A successful partnership built upon common
commitments
• Flexible approach to maximise partnership
advantages (bidding, match funding, taxation,
procurement and strategic alliances)
• More opportunity beyond 2007
• GLL committed to LBWF and future partnership