Emotions - IATEFL-H

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Which wolf do you feed?
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Who am I?
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Emotional intelligence as an important
21st century competence:
Which wolf do you feed?
Edit Komlósi
University of Pannonia
IATEFL Conference 3 October 2014
Veszprém
[email protected]
Emotions and Intelligence
How do you feel?
Source: http://www.djibnet.com/photo
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Subjective Feeling Scale
Suicide zone
Drug and
medicine zone
Coctail zone
Comfort zone
Flow zone
-10 -9 -8 -7 -6 -5 -4 -3 -2 -1 0 1 2 3 4 5 6 7 8 9 10
És hogyan szeretnéd érezni magad?
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And who am I?
A parent
A teacher of
English
A partner
A friend
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Why EQ?
What’s in it
for me ?
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Emotions
“I’ve learned that people will forget what you said,
people will forget what you did,
but people will never forget how you made them feel.”
Maya Angelou, African-American poet
Mark Devon: The Origins of Emotions (2006):
5 types of emotions:
Conceptions
Sensations
Reflexes
Involuntary expressions
Voluntary expressions
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Emotions
Type
Conceptions
Sensations
Reflexes
(eg. maternity (eg. hunger)
love)
(eg. fear)
Involuntary
expressions
(eg. blushing) (eg. anger)
Purpose direct your
behaviour
direct your
behaviour
help you
avoid
threats
Mental
effect
positive or
negative
suppressive none
positive or
negative
Voluntary
expressions
direct
behaviour of
others
direct
behaviour of
others
positive or
negative
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Intelligence
„Intelligence is the ability to learn about, learn from, understand, and
Carol Bainbridge
interact with one’s environment”
(Reader in Visual Culture/Organisational Consultant, Roehampton University)
James R. Flynn: What is intelligence? (2009)
1. the factor analysis paradox – single factor IQ or
multidimensional IQ?
2. the intelligence paradox - young people are
significantly smarter than their parents or
grandparents.
3. the identical twins paradox - The rapid changes in IQ
shown by the Flynn effect suggests that environmental
factors have a greater influence on IQ than genes.
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Emotional Intelligence
concepts, measurements, studies
The tales of 2 dogs
The thousands mirror hall
Once upon a time there was a dog who got lost
and went into a hall full of mirrors. He was
running all about and started to bark and
grumble to the other dogs (its own reflections).
These „ dogs” grumbled and barked back in
thousands, so the dog got really angry, frustrated
and the end died.
Time went by and another dog got lost in this
mirror hall. He was also surrounded by the
thousand „mirror dogs”, but instead of grumbling
and barking he waggled his tale and was happy.
Thousand more dogs started to waggle and be
happy and this dog walked out happily.
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Emotional intelligence
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Emotional intelligence as people define
http://www.youtube.com/watch?v=hYxpx46L1f4
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Emotional Intelligence
“Emotional intelligence is a hidden competitive advantage.
If you take care of the soft stuff the hard stuff takes care of itself.“ (Zenuik, 1997)
Trait Emotional
Intelligence
[Petrides, 2001]
• well-being
• sociability
• emotionality
• self-control
• auxiliary
“the ability to monitor one’s own and others’ feelings and
emotions, to discriminate among them and to use this
information
to guide
one’s thinking and action”
The Mixed Model
Ability
Emotional
(Salovey andGoleman
Mayer, 1990,
p.189)
Intelligence
[1996]
Salovey and Grewal [2005]
EQ =
different
people
with
"IQ and emotional intelligence are not opposing
mental abilities +
different abilities
competences,
but adaptive
rather separate ones.” (Goleman, 1996 p.44)
develop
competences+
behaviour
skills
" Trait emotional intelligence is about people’s selfperceptions of their emotional abilities."
(Petrides, 2007)
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Trait Emotional Intelligence Model
(K.V. Petrides, UCL, UK)
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Results of Hungarian students EQ level
and academic performance (2011)
Hungarian University Students' EQ Factrors
and Global Average (N=540)
GLOBAL EI
4,89
SOCIABILITY
EMOTIONALITY
SELF-CONTROL
WELL-BEING
1,00
2,00
3,00
4,00
5,00
6,00
7,00
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Results of Hungarian students EQ level
and academic performance
Hungarian University Students' EQ
GLOBAL EI
SOCIABILITY
EMOTIONALITY
SELF-CONTROL
WELL-BEING
assertiveness
adaptability
relationships
optimism
emotion management
stress management
emotion perception
impulsivity (low)
social awareness
emphaty
happiness
emotion regulation
self-motivation
emotion expression
self-esteem
4,89
5,10
5,16
4,24
5,16
5,05
4,28
5,65
5,02
5,26
4,10
5,04
4,64
5,00
5,41
5,52
3,97
4,96
4,55
4,96
1,00
2,00
3,00
4,00
5,00
6,00
7,00
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The difference between genders
Global
sociability
men
emotionality
women
self-control
well-being
3,0
3,5
4,0
4,5
5,0
5,5
6,0
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The relationship between students’ EQ level
and academic performance
exam results
participating in extra academic research
conferences or competition
likes attending classes
satisfaction with academic achievement
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The relationship between students’ EQ level
and academic performance
Students who take part at academic research,
conferences or competitions are:
adaptive
optimist
can handle stress well
have high self esteem
happy
have high inner motivation
can control bad feelings better
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The emotionally intelligent (student`s) characteristics
Emotionally reactive (student)
Emotionally intelligent (student)







 Resilient
 Proactive, planned responses
to stress
 Intentional reflective
behaviour
 Self-confident
 Strength focused
 Flexible
 Assertive communication
 Performance improves under
stress
 Optimistic, positive, hopeful
focus
 Relies on positive habits
 Learn from experience




Overwhelmed too often
Reactive to stress
Emotionally driven behaviour
Self-doubting
Deficit and weakness focused
Resistant change
Aggressive, non-assertive
communication
Performance decreases under
stress
Pessimistic, sarcastic, negative
focus
Relies on reactive habits
Continually makes the same
mistakes
Nelson and Low, 2013
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What about after uni?
EQ at work (2013)
comparing different performers' EQ
Global TEIQue
Self-control
Department Head
very high performers
Emotionality
stabil performers
low performers
Sociability
Well-being
1,00 2,00 3,00 4,00 5,00 6,00 7,00
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What about after uni? EQ at work
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EQ and potential in performance
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5
4
3
potential in performance
takes time
2
potential in performance
in short time
1
0
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Citizens’ EQ in Veszprém (2012)
7
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Veszprém citizens' EQ level (N=725)
5,49
5,26
4,86
5,16
4,72
5
4
3
2
1
Well-Being
Sociability
Emotionality
Self-control
Global EQ
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Citizens’ EQ in Veszprém
Comparing groups EQ
Self-control
members of a civil
organisations or clubs (N=120
random)
Emotionality
Sociability
employed (N=120 random)
Well-being
all citizens (N=725)
Global EQ
1
2
3
4
5
6
7
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The importance of emotional
intelligence in the 21st century
Managing your life in the 21st century
Different roles
Quick changes
Digital age
Growing demand
Patchwork families
Ego
Etc…
Source: http://superblog.crazyengineers.com/2011/07/11/21st-century-life/
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Managing people at work
in the 21st century
adapting non-standardised local problem solving solutions
non-standard concerns people feel uncertainty which leads
to negative attitude (Melé and Sanchez-Runde 2011)
holistic attitude needed (Tate 2010)
adjust leadership style to maturity level of people,
situational leadership (Blanchard et al. 2010)
flexible leadership: efficiency, innovative adaptation,
and human capital (Yukl, 2008)
meaningful work for meaningful needs (Michaelson, 2011)
help to trigger flow moments in employees by clear goals,
immediate feedback and a balance between opportunity,
capability and capacity (Csíkszentmihályi, 1997)
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Emotional labour and meaningful work
emotional labour is controlling emotions to
comply with social norms
two types of emotional acting : surface and deep
organisations' „feeling rules”
the danger of BURN-OUT
jobs, careers, and callings
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Why emotional intelligence awareness is
important in life and work?
Intensive
challenge
Not enough
challenge
High threat
„stressful”
„thick”
Low threat
„sharp
mind”
„spoiled” or
„indifferent”
OECD international academic project 2000-2006
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Generation X: The Nomads
Born between 1965-1986, main characteristics and values:
scepticism
 first „educated” generation
individualists
 adapting to technology, digital „illiterates”
 family-centredness, average 2 kids
work-life balance consciousness
want to work and know how
live to work
 average 2-3 workplaces in a lifetime
2-3 good friends are needed
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Generation Y (millennium): The Heroes
Born between1987-2000, main characteristics and values :
born into the digital age
like to live and work in team
family background is important, long and secure „childhood”
1/3 born/live in a single-parent family, but respect towards who brings them up
grow up in a way where conscious parents and education make them „compete”
environmental conscious/CSR
believe that they can change the world
equalists, hate hierarchy
do not respect someone just because of the age
Generation Z (Net): The Artists
Born since 2001 main characteristics and values :
media communication
digital „natives”
globalisation, multiculturalism, respect „difference”
„colourfulness” and many-sidedness of family background
flexible workforce (will travel for a good job)
no clear work-life boundary
having many degrees, interdisciplinary knowledge
grow up/become individual so quickly
if life is not satisfactory escape to the virtual world
????
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How can I be emotionally aware?
a little „enspiration”
The sand-clock model
family/
partner
Life-happiness factor
hobby/
free time
activities
health
•‘twirl’
•compensation
•separate
F
L
o
w
sport
friend/
acquaintances
EI
Work-happiness-factor
relationship with
colleagues/boss/
business partners
satisfaction with
work/results
Honour/respect /trust
personal/team and
organisational
performance
Source: Komlósi Edit, 2010
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How can you keep the balance?
 accept that long lasting happiness does not depend on the
money
 use time wisely (time management)
 act like a satisfied person
 do challenging work and hobbies
 do sports
 sleep enough
 always have time for family and close friends
 take care of other people
 keep record of positive experiences in work and life and be
grateful to have them
 satisfy your spiritual needs
Forrás: David Myers, 2000
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Time awareness that leads to balanced life
TIME PERSPECTIVE
PAST
PRESENT
FUTURE
TRANSCENDENT
FUTURE
Be greatful what
happened!
Practice kindness in
your deeds!
Be an optimist!
Believe or be
spiritual!
STRATÉGIA
Don’t think and
Care for your
contemplate! (You
relationships!
cannot change what
happened but you
can learn from it)
Work out a
strategy how to
be satisfied with
your life!
Learn to forgive!
Have an aim that
you will achieve!
Try to have flow
experiences!
Enjoy the good side of Take care of your
life!
body!
Take care of you body!
Do meditation!
Zimbardo-Boyd: Time Paradox, 2012:342
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The „secret” of long life
plus
•
•
•
•
•
•
Happiness(9) , Optimism (8), Good marriage(7)
Being a community member (6), Mediterranean food (5)
Appreciated ranks (4), Active mind (4), Good sex(4),
Regular medical checkups (4)
Meditation (3), 8 hour work-8 hour relaxation (3), Red wine (3)
Physical exercise (2), Intelligence (2)
PLACE WHERE YOU LIVE (10),
PARENTS WHO LIVED LONG (10),
BEING A WOMAN (10)
Minus
•
•
•
•
•
•
„Sitting at home” lifestyle (8), Smoking(8) Depression (5),
„I’m too old to this attitude” (5), Lack of sleep (5)
Diabetes(5), High blood pressure (5)
Low self esteem (4), Fast food (4), Work risks(4)
Be overweight (3), Weekend drinking (3)
Stress (2), Industrial surrounding(2)
Source Dr. Trisha Macnair, 2007
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How do you feel?
Source: http://www.djibnet.com/photo
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Which wolf do you feed?
Thank you for your active listening!
Edit Komlósi
[email protected]
University of Pannon, Hungary