PDP Brochure - Final (Revised) - HVS

EXECUTIVE DEVELOPMENT PROGRAMS
Superior results through unrivalled hospitality intelligence.
Everywhere.
From the Chairman's Desk
Dear Industry Colleagues,
The idea to launch HVS Professional Skill Development was born at the “Owners Only Round-table” hosted by us alongside HICSA
2013. Approximately a hundred owners gathered, and quality of skilled manpower in addition to the training being provided by hotel
brands emerged as one their major areas of concern. The thought stayed with us, and we at HVS decided to try and fill this void.
Today we have a scenario wherein good candidates suited for direct employment in the industry are being developed by large domestic
hotel brands through their own training schools, but the number is still insufficient to meet the requirements of the fast-growing
hospitality sector. On the other hand, although students are graduating from independent hotel schools across India in large numbers,
they are not necessarily suitable for immediate recruitment within the industry. Moreover, amongst the international brands, there are
none that provide basic skill development training in a structured manner in India. In fact, they generally manage their manpower
requirements by way of poaching from one another, as against investing in an academy for training and skill development. Training is
most often in the form of a few classes held annually in regional Asia Pacific offices. Quite clearly, it is not the lack of intention but
simply the inadequate budgets to develop a comprehensive training program that has been a deterrent for these international hotel
companies.
Our research points to a definite need in at least three areas: sharing knowledge and best practices among owners, ongoing professional
development and knowledge enhancement of senior and middle management, and skills training for entry-level and junior-level
employees. To cater to this critical need for talent development at the junior level, HVS intends to launch a Skills Development and
Operations Training Program. However, a well-thought-through and exhaustive skills training program requires great planning and
financial resources and hence we will launch this program only in 2015. At this juncture, we begin by introducing our Executive
Development Program. The current scenario of rapid growth and its multiple challenges has caused executives to be promoted before
they were completely ready for their new roles, resulting, sometimes, in a mismatch between expectations and responsibilities. We do
believe that our courses will support executives to strengthen their competencies and create even better value for their companies.
For us at HVS, a program of this nature is a great opportunity to do something for the Indian hospitality sector. We play an impartial
role in the industry and believe that HVS is uniquely positioned to provide a service that can be utilized by international and domestic
brands alike. Neither can all hotel companies afford to send their executives for a professional development course overseas, nor can they
afford to bring in facilitators for their entire chain of hotels to India – something that HVS can do, owing to its access to and
relationship with global universities and business organisations.
Helping us make this a reality is Monisha Dewan, who brings with her 22 years of hands-on hospitality experience with commendable
expertise in developing and managing training programs. Monisha joins the HVS family as the Managing Director of this new vertical
and brings with her a rich experience of working with brands like Hilton, Marriott, Intercontinental and The Oberoi Group.
Monisha’s most recent assignment was that of General Manager of the DoubleTree by Hilton, Gurgaon. In the past 18 years of her
career, Monisha has held several leadership positions; she was also a certified trainer for Sales programs during her tenure at the
Marriott and facilitated Sales trainings across Asia.
This brochure is an introduction to our Executive Development Program, and includes a preliminary list of courses, to be offered in a
few months’ time. While most courses will be held in Delhi, we intend to structure them such that some can be offered in other major
Indian cities as well. Additionally, for hotel companies/brands that prefer a particular course, HVS is willing to customize the course
content to suit the brands specifically. Please do note that a detailed program structure with course fees will be provided in our following
brochure.
We eagerly look forward to your suggestions and hope that we can join hands with you to contribute to talent development in the
Indian hospitality industry.
Yours sincerely,
Manav Thadani
Chairman, HVS Asia Pacific
CALENDAR OF EXECUTIVE DEVELOPMENT PROGRAMS
AUGUST 2014 - DECEMBER 2014
FROM PEOPLE TO PROFITS - DRIVING BUSINESS AND TALENT STRATEGY IN TIMES OF COMPETITION AND CHANGE
Target Audience
General Managers, Heads of Departments, Corporate Senior Managers
Trainer Profile
Gyan Nagpal, CEO, PeopleLENS Global Associates. Gyan is an award winning talent strategist and commentator. He is the author of the bestselling business book Talent
Economics - The Fine Line between Winning and Losing the Global War for Talent (Kogan Page 2013). Gyan began his career with The Oberoi Group wherein he spent 9 years
before moving on to helm senior HR roles at American Express, Convergys Corporation and Deutsche Bank, both in India and abroad. After having won several industry awards
for his research and innovation in the field of strategic talent management, Gyan co-founded PLGA Consulting in 2011 which has offices in 12 countries around the globe.
Course Descriptor
A powerful program specifically designed for Hospitality leaders and managers. The 2 day program addresses the need & techniques to take your business and people agenda to
the next level.
Key Highlights of the program:
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A highly practical toolkit to build a world-class talent strategy for your hospitality business.
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Stronger skills for successful strategy formulation and execution;
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Leading through Crisis and Change.
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Managing a 21st century workforce.
Each of the four modules above has been tailored keeping the Indian hospitality industries current challenges in mind. Further, at the end of this highly practical program, each
participant will take away a definite strategic action plan customized for their business.
Program 1-Delhi
M T W T F S S
Aug 2014
28 29
FINANCIAL MANAGEMENT PROGRAM
Target Audience
Heads of Finance, Financial Controllers, Heads of Operations, Heads of Business Development, Potential GM Candidates, Owners' Representatives
Trainer Profile
A. J. Singh, Professor of International Lodging, Finance and Real Estate Finance in The School of Hospitality Business. He has co-authored three textbooks: International
Hotel Management (2008), Hospitality Asset Management (2009), and Best Practices in Sustainable Hotel Development and Operations (2011). Dr. Singh is Director of the
Hospitality Business Real Estate Investment Management Specialization in The School of Hospitality Business at Michigan State University. He currently teaches the Hospitality
Business Real Estate, International Lodging Development and Management and Financial Management courses at The School.
Course Descriptor
One of the biggest challenges that hinder performance and eventual growth of most managers today is their limitation to interpret and utilize financial information to make
strategic decisions. Mostly this results from a lack of financial background. The ability to comprehend financial data is an invaluable asset in your career. It helps you identify and
analyze business opportunities, assess financial risks, strategically understand & control cost and most importantly, evaluate your own ideas through a financial lens. In the present
dynamic Indian hospitality market, it has become imperative to consider the impact of financial decisions on overall Operational Efficiency, Revenue Generation and Guest
Satisfaction.
Key Highlights of the program:
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Understand basic financial accounting terms & concepts in hospitality.
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Thorough working knowledge of critical financial principles
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Understand and effective communication of business metrics.
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Strategic financial management and corporate goals
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Using financial information to make informed decisions for effective hotel operations
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Understanding cost management and analyses
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Effective financial decision-making to improve operational efficiency
Program 1-Delhi
M T W T F S S
Aug 2014
21 22 23
CALENDAR OF EXECUTIVE DEVELOPMENT PROGRAMS
AUGUST 2014 - DECEMBER 2014
SPA MASTERS PROGRAM
Target Audience
Wellness Professionals, Spa Directors, Spa Managers, people aspiring to become Wellness / Spa business leaders
Trainer Profile
Ingo Schweder, Chief Executive Officer | Emlyn Brown, Director Spa Operations | Shekhar Malkotia, Manager Spa Operations | Sridhar K. R., Director HR
The Spa Masters Program is brought to you by Senior Management Team members from GOCO Hospitality. Winner of ‘The Best SPA Company’ in Asia Pacific for the last
three years in a row, GOCO Hospitality is a leading hospitality company, working in over 20 countries with reputed brands such as MGM, Ritz Carlton, Marriott, Wynn, Viceroy,
Emaar and Starwood amongst others.
Course Descriptor
The Spa Masters programme focuses on preparing participants for the rapidly evolving international spa market, combining benchmarked practices, new trends and practical
applications that will impact your spa’s bottom line and provide tools to understand the market, customize your offerings and give your spa a ‘cutting edge’. Learn from
international industry leaders as they share how they have created success and equip you to springboard your career. Sessions are interactive, encouraging participants to share
their knowledge and business challenges and leave with a solid platform for creating personal and professional success.
Key Highlights of the program:
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The Marketing Matrix - Driving revenue through effective marketing planning
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Driving Data - A modern approach to Spa KPIs and monitoring data effectively
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Managing for Success - Hiring and maintaining high performing spa teams
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Indian Spa 2.0 - What does the ‘new’ Indian spa consumer demand ?
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The Big Picture - Trends and best practices from around the globe
Program 1-Delhi
M T W T F S S
Aug 2014
19 20 21
FUNDAMENTALS OF SALES
Target Audience
Sales Managers, Assistant Sales Managers
Trainer Profile
To Be Announced
Course Descriptor
Foundation program for developing peak sales performance and building effective client relationships. Learning the art of effective sales calling, qualifying accounts, handling
objections and closing the deal.
REVENUE MANAGEMENT TECHNIQUES - BASICS FOR ENHANCING REVENUES AND OPTIMIZING COSTS
Target Audience
Heads of Operations, Directors of Sales & Marketing, Revenue Managers
Trainer Profile
To Be Announced
Course Descriptor
The program emphasizes the understanding and application of Revenue Management concepts and practices to optimise overall hotel revenues. Through this program
participants will learn how to analyze revenue opportunities, forecast demand accuracy, control room availability and length of stay, pricing strategy efficiency and channel
management.
UPCOMING PROGRAMS
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Marketing in Hospitality - Uncoding the Digital World
Coaching Skills for Leaders
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Advanced Revenue Management Program
Sales Management for Senior Leadership
Please Note:
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The dates and locations mentioned under each training program are indicative and subject to change.
Course Fees for each of the programs is yet to be confirmed and will be notified subsequently in our upcoming brochure and through the company website.
Program content is under development and may slightly vary from the actual program conducted. Detailed brochures for individual programs will be available approximately 2 months prior to the start of
each program.
All the above programs can also be customized according to the requirement of an organization.
HVS Professional Skill Development
HVS Professional Skill Development (PSD) was conceptualized with the primary aim to be a Learning & Development
Solution (L&D) provider to the hospitality industry. The Indian hospitality industry has been growing at a very fast pace in
terms of new hotel supply. This has lead to intense competition, demanding customers, limited resources and a never-ending
shortage of skilled and qualified manpower. Making talent management a strategic priority has become the need of the hour.
Be it to reduce employee attrition, bridge the skill gap or develop manpower to achieve business goals; it has become
imperative to invest in quality and relevant training.
Recognizing this need, HVS PSD’s objective is to provide world class trainings in the field of Sales & Marketing, Revenue
Management, Finance, Leadership Development and Specialized courses for hospitality professionals to achieve peak
performance and deliver results. Our target audiences are executives & managerial level hospitality professionals.
Skills Development and Operations Training*: For entry-level employees
*(to be launched in 2015)
For further information
or to register,
please write to us at
[email protected]
Each training program can be
customized and designed
according to the specific needs
of a particular organization.
The pedagogy used will be in
keeping with the background,
experience and aspirations of
participants as specified by the
sponsoring organization.
www.hvsskilldevelopment.com