Keep rolling with us

www.autosolutions.bm
WHAT IS SERVICE SOLUTIONS?
FREQUENTLY ASKED QUESTIONS
Auto Solutions has developed Bermuda’s ONLY
Coverage begins on the contract purchase date as contained in your
Service Solutions letter and will expire in two years from the purchase
date or at 40,000 km, whichever comes first.
comprehensive vehicle maintenance and repair package,
Is towing included in this coverage?
ensuring the best possible service at the best price.
How long is my vehicle covered?
Towing is covered with our 24-hour road recovery plan.
Regular hours: 295-5000
After hours: 279-5004
What are the advantages?
trained technicians using the latest technical
There are many advantages to Service Solutions:
• 24 hour road recovery
• Worry free driving
• Factory trained technicians available
• Genuine replacement parts
• Security and peace of mind
* Prices are subject to change due to potential increases in the price
of parts, labour and materials.
diagnostic equipment.
Are appointments easy to make?
With this programme, the costs for all recommended
All service maintenance appointments can be made over the phone
by calling 295-5000 or email us at [email protected].
Once you drop off your vehicle we offer free transportation to
and from City Hall parking lot at regularly scheduled intervals.
routine maintenance are covered. This includes all
Does the maintenance service take more than a day?
necessary parts, labour, materials and lubricants.
The regular maintenance package will take one day. However,
technicians will determine the time-line dependant upon other
services or repairs needed for your vehicle.
If you participate in the Service Solutions Programme,
you will have the satisfaction of knowing that your
vehicle will be serviced by Auto Solutions highly
It will also include TCD inspections (but not the
cost of licensing your vehicle).
This package covers all of your vehicles’ various
To learn more call us:
295 5000
or email us: [email protected]
components, such as the braking system, suspension,
steering, air conditioning, drive train, audio and
electrical systems, battery and electric motors.
The Service Solutions maintenance and repair package
is designed to give you peace of mind and worry-free
driving with your new Auto Solutions vehicle.
61 St John’s Road, Pembroke
Mon - Fri: 7:30am - 6pm
Sat: 9am - 1pm
Keep rolling with us
WHAT IS COVERED?
WHAT IS NOT COVERED?
DEFINITIONS
With Service Solutions, we recommend your vehicle receives
a service every 6 months or 7,500km (4,600 miles). Auto Solutions
will perform various tests not limited to and including the cleaning,
lubricating, adjusting, machining and/or replacement of
the following:
•Lost or damaged keys (remotes)
•CD players (if improperly used or damaged due to improper
loading of CDs)
• Car battery if the electrical system is modified (e.g.stereo systems)
•Scratched, grooved, chipped or broken glass
•Normal wear and tear or deterioration of plated or painted
parts (including scratches, dents, rust, paint chips, paint flaking, etc.)
•Interior and exterior moldings that are faded, missing, damaged
or discolored due to waxes, cleaning agents or any other
non-approved/foreign liquids or materials
•Any damage due to external influences such as acts of God,
weather, water damage, flooding, hurricanes, hail, fire, smoke
damage, stones, salt, acid rain, bird droppings, and any other
chemical pollutant or other natural disaster
•Any damage as a result of attempted theft, theft or vandalism
•Any damage caused by a towing company during a tow, in a
situation where the vehicle cannot be driven
•Any damage caused by towing or carrying cargo that exceeds
the manufacturer’s towing/cargo capacity or specification
•Any damage to the vehicle due to a collision, accident or other
traffic incident
Failed part/component: A part is deemed to have failed when it is
not performing as designed by the manufacturer’s guidelines and
outside manufactured specification or tolerances. All parts must
be inspected and/or tested by a licensed Auto Solutions technician
at our facility. All failed parts must be inspected and stored at
an Auto Solutions facility for warranty auditing purposes and
quality assurances.
•Drain and refill engine oil and replace engine oil filter
•Clean, inspect and/or replace air filter
•Clean, inspect and/or replace cabin filter*
•Inspect fuel filter and fuel lines
•Clean, inspect and/or replace PCV valve*
•Clean, inspect and/or replace spark plugs*
•Clean, inspect and/or replace transmission fluid and filter
•Inspect, top up or replace differential fluids*
•Inspect, top up or replace engine coolant/radiator fluid
•Inspect, top up or replace brake fluid
•Inspect, top up or replace power steering fluid
•Check and adjust front and rear lighting, turn signals,
warning light system and interior lighting system
•Check operation of horn and warning lamps
•Check operation, condition and adjustment of windscreen
wiper washer system
•Rotate tyres/adjust tyre pressure
•Inspect, clean and adjust front and rear brakes
•Check/replace front and rear brake pads as necessary
•Machine/replace brake rotors and/or discs as required
•Machine brake drums as required
•Service and adjust parking brake system
•Clean service and/or lubricate all necessary door locks
•Inspect and top up gearbox, final drive fluids
•Inspect CV boots for leaks or damage, and repair as required
•Inspect steering knuckle ball joint sealing boots for leaks
or damage
•Inspect track rod ends for play looseness, and sealing
boots for leaks
•Inspect tread depth, condition and wear pattern of tyres
•Lubricate all door, hood/bonnet, and trunk hinges
•Inspect and/or lubricate all rubber moldings and seals as
required by the manufacturer
•Scan vehicle for diagnostic fault codes, software updates,
and reset service maintenance interval meter/dash-light
•Inspect and top up battery water level if required
•Top up windshield wash front and rear reservoirs
•Visual inspection of engine and components in engine
compartment for leaks or damage
• Inspect condition and tension of V belt and adjust if necessary
•Road test vehicle for engine, transmission, steering and
braking system operation
•Annual TCD inspection including travel to and from TCD
•Perform 4 wheel alignment check if required
(* if applicable)
WHAT WILL VOID COVERAGE?
•Owner’s neglect or abuse of vehicle or operation of vehicle in
a manner other than what it was designed for
•If the vehicle is NOT provided to Auto Solutions in a timely
manner for its regularly scheduled service as specified
•Any vehicle maintenance and/or repairs performed at any
non-Auto Solutions facility that has not been authorised by
Auto Solutions
•Any modification of the vehicle by a non-Auto Solutions facility
that has not been authorised by Auto Solutions
•Any damage caused by maintenance/repairs performed by
non-Auto Solutions technicians, or using non-factory
original parts
SERVICE SOLUTIONS PACKAGES
A Service Solutions package is for 2 years. Prices are determined
by vehicle class as follows:
A-B Class...................................$1695
C-D-E Class................................$1895
F-G-H Class................................$1995
Regularly scheduled maintenance: To perform the required
service and/or maintenance at the specified time or mileage
interval, which is required by the automobile manufacturer as
listed in the owner’s manual/maintenance handbook.
TERRITORY
This service maintenance contract applies to new vehicles sold
with the appropriate contract in Bermuda by Auto Solutions.
This contract will be null and void to all export vehicles or to
any vehicles that may be shipped off the island of Bermuda.
TRANSFER OF YOUR CONTRACT
This contract is NOT TRANSFERABLE to another vehicle. If your
vehicle is sold, the remainder of the vehicle maintenance and
repair contract will remain with the specified original vehicle’s
chassis number. The remaining coverage will be honoured by
Auto Solutions for the full two years from the original purchase
date or 40,000km, whichever comes first. This Service Solutions
maintenance and repair contract falls under the manufacturer’s
limitations for the non-covered and covered components section
of each of the manufacturers owner’s manuals. (Please refer to the
manufacturers owner’s booklet for exact details). All manufacturers
regularly scheduled maintenance service and repairs must be
performed at an Auto Solutions facility. This service maintenance
package does not have any refund or credit cash value. This policy
is null and void if the vehicle’s odometer is damaged, modified,
disconnected or tampered with.