iiah salutes - Independent Insurance Agents of Houston
Transcription
iiah salutes - Independent Insurance Agents of Houston
IIAH SALUTES #4;;.'4114' Big I Virtual University – Grand Foyer “Ask the Expert” Mini Seminar Series Bill Wilson, CPCU, ARM, AIM, AAM (HKKHF@MuR *RK@MC Independent Insurance Agents & Brokers of America Opens 9:15 am – 11:45 am Closed 11:45 am – 1:45 pm Reopens 2:00 pm – 4:00 pm The Big “I” Virtual University is the leading technical insurance and agency management information source in the industry... developed for agents, by agents. IIAH is proud to bring you the “Ask the Expert” Mini Seminar Series to Houston Insurance Day in partnership with IIABA. Seminar topics change every fifteen minutes and Bill Wilson of IIABA will be available in the Big “I” Virtual University booth in-between seminars to answer your questions. Please stop by and learn the power of the VU. The “Ask the Expert” Mini Seminar Series is open to all attendees. Continuing Education credits are not available. Door prizes awarded during each 15 minute seminar! IIAH Young Agents Salute to the Houston Insurance Day 2010 Exhibitors Date: February 24, 2010 Time: 5:00 pm – 8:00 pm Where: Sherlock’s Pub 10001 Westhimer #2840 Houston, Texas 77042 (713) 977-1857 Sponsored by U.S. Risk, Inc. February 25, 2010 Marriott Westchase 2900 Briarpark Houston, Texas ,'UHDP RI-HDQQLH %HZLWFKHG Instructions: Full Registration 1. Use a separate form for each registrant. Photo-copies are permitted. (Includes admission to Language of Customer Service seminar, exhibit hall, lunch and mini-series) IIAH will e-mail you a registration confirmation; if you don’t receive within three weeks, call (713) 914-8142. IIAH Member $125.00 ...............................$ __________________ 2. 3. 4. Cancellation requests must be received in writing to rstager@iiah. org prior to February 18, 2010 for a full refund. No refunds will be issued after February 18, 2010. Send registration form to: Mail: Independent Insurance Agents of Houston 7500 San Felipe, Ste. 600 Houston, Texas 77063 E-Mail: Renee Stager at [email protected] Fax: (713) 914-8144 On line: Register on line at www.iiah.org Non-Member $190.00 ...............................$ __________________ Half Day Registration (Includes admission to lunch, exhibit hall and mini-series) Schedule of Events Main Registration-Grand Foyer 8:00 am – 5:00 pm Language of Customer Service Jan Latiolais Hargrave - Hargrave & Associates Sponsored by Myron F. Steves & Company Session 1: 8:30 am – 10:00 am • Session 2: 2:00 pm – 3:30 pm IIAH Member $65.00 .................................$ __________________ Non-Member $100.00 ...............................$ __________________ Exhibit Hall Only (Admission to exhibit hall only) IIAH Member $35.00 .................................$ __________________ Non-Member $50.00 .................................$ __________________ 5. Make checks payable to IIAH. Name: ______________________________________________ Badge Name: _________________________________________ Agency/Co Name:______________________________________ Address: ____________________________________________ City, State, Zip: ________________________________________ Phone ______________________________________________ Hotel Guest Rooms IIAH has a secured group block of guest rooms at a group rate of $144 per night. All reservations should be made through IIAH by registering online at www.iiah.org prior to February 10, 2010 or request a reservation form by calling (713) 914-8142. Reservations are made on a first come first serve basis. After February 10, 2010 the hotel will release all unreserved rooms for general sale to the public. IIAH can not guarantee room availability after February 10, 2010. Fax _______________________________________________ E-Mail Address: _______________________________________ (For e-mail confirmations) Check Amount $ ______________________________________ Credit Card: American Express Discover Diners MasterCard Visa Name on Card:________________________________________ Card # ______________________________________________ Expiration Date _______________________________________ CVS # ______________________________________________ Billing Address/Zip: _____________________________________ Signature: ___________________________________________ Important Notice Registrations must be received by February 18, 2010. All registrations after February 18, 2010 will be made onsite on February 25, 2010. Jan Hargrave is a renowned communication expert, consultant and adjunct professor for the University of Houston and works with major corporations, various Attorneys General and Bench and Bar Associations across the country. Her seminar/workshop will give you an understanding of how to identify ways that a customer’s attitude towards you and your business can be uncovered during normal service encounters. Additionally, you will learn how to respond more effectively to what a customer is not saying in their request for insurance and servicing, develop better customer service interactions by focusing on the clients and their needs, help you better establish customer service in the agency/company and anticipate the service needs of the customer. This course is approved for 1.5 CE Hours General (All license types) Luncheon Keynote Speaker Senator Dan Patrick “How Texas Will Lead the Nation in Coming Years” Senator Dan Patrick says “If the world is going to be a stable place, America must be strong. America cannot be strong unless Texas leads the way”. Don’t miss this opportunity to meet Senator Patrick and hear a powerful message. Open: Closed: Reopens: Exhibit Hall Hours 9:00 am – Noon Noon – 1:00 pm 1:45 pm – 5:00 pm Gran d Past President’s Reception 11:00 am – 11:45 am Republic PDR Room (By invitation only) Luncheon-Grand Ballroom Noon-1:30 pm Priz Drop e Dr awin loca your bu te sin gs draw d within ess card ings t in h e ex any -you h o ib f do n ot h it hall to four priz ave eb be to b e pre eligible oxes fo sent Draw to w r ing T in!! im 10:2 5 am es: 11:1 5 2:30 am p 4:30 m pm