Recruiting With Success
Transcription
Recruiting With Success
Recruiting With Success [ Start Building a Team ] WELCOME TO THE RECRUIT WITH SUCCESS MODULE. This module will equip you with the basic skills you need to successfully share the exciting Beauticontrol Business Opportunity with others, changing lives as you build your team. The skills in this workbook are proven effective. We provide you with step-by-step instructions and a variety of scripts and word choices, plus some quick exercises to put these into practice. Follow the guidelines and your business will grow and be a success! Contents At the end of this module you will have learned: 1) The importance of recruiting 2) How to be prepared before you recruit 3) How to recruit »» How to recruit during a Spa »» How to recruit during a Recruiting Appointment 4) Secrets to recruiting 1 The Importance of Recruiting 4 2 Be Prepared Before You Recruit 8 3 How Do I Recruit? 17 4 Recruiting During a Recruiting Appointment 25 5 Secrets to Recruiting 32 6 First Steps For Your New Consultant 36 7Overview 39 Summary 40 Section Recaps 41 My Next Steps 43 Quick Quiz 44 Completion Goal 46 8 Quick Reference 47 Checklist – Six-Step Recruiting Process 48 Getting to Know Your Prospective Consultant 50 »» Dream Start Program »» Dream Start Rewards 5) First steps for your new Team Member You never work alone BEAUTICONTROL PROVIDES HELP AND SUPPORT 2 This workbook can be used as a learning tool that you can refer to at any time to refresh your knowledge. It can also be used as part of your Weekly Training session with your Director when covering the Recruit with Success module. Remember that you never work alone with Beauticontrol. Your Director is here to offer support when you start to recruit. Completion Goal At the end of this module you will find an action-oriented goal. The goals are fun and designed to get you practicing the new skills you have just learned, to help you retain your knowledge. They are a valuable aspect to your learning process. Your Director will be there to help you achieve your goal and provide you with guidance. Beauticontrol New Consultant Business School Recruiting With Success 3 1 The Importance of Recruiting One of the most rewarding aspects of our business is the opportunity we have to make a difference in the lives of those around us. Many people might not be aware that since the early 80’s, Beauticontrol has been built on the philosophy of helping people help other people. Today, we’re more passionate about this than ever. This is what recruiting is all about: discovering the dreams of those around us and helping them find a way to make those dreams come true. When you are walking side by side with someone and you see them develop and achieve great heights, knowing you played a key role in their development is an incredible feeling. Not to mention all the wonderful perks you achieve during the process and with the business you build. What is Recruiting? Recruiting is about helping people to achieve their dreams by sharing the Beauticontrol Business Opportunity: signing them up to join the business and helping them to build a business of their own. When you recruit someone, they become a new Consultant and you become their Upline. The new Consultant becomes part of your team, and it’s your role to help them to achieve their goals. In turn, you will be rewarded for that effort. 4 Beauticontrol New Consultant Business School Recruiting With Success 5 Testimonial Spa –Peggy Adams Senior National Executive Director Spa Me Spa Recruit Recruit Spa Recruit Team New Consultant New Consultant New Consultant Spa Spa Spa Spa Spa Spa Spa • You can achieve exciting rewards such as: – company cars – international travel – recognition. “We have the opportunity to change someone’s life by teaching and sharing what we do! I always start out every Spa with, ‘Watch what I do tonight and think if this could change anyone’s life you know or maybe your own.’ Beauticontrol provides an opportunity for you to become anyone you want to become if you are willing to work for it. Our greatest product is the Opportunity to change lives. This is where recruiting begins!” Spa Spa • Beauticontrol generously rewards those who grow their businesses through recruiting. • The more you share the opportunity and support others in their journey, the more you can earn through commission percentages as well as promotions and incentives. • Mentoring new Consultants is rewarding when you work with others to help them achieve their dreams. Career Promotion By sharing the Opportunity with others, you can advance through the Beauticontrol career path and your business can truly expand. Our highest achievers are the people who recruit, help team members develop business skills and focus on helping others to achieve their dreams. The higher you go with Beauticontrol, the more you will find these like-minded people who also develop others and want to work as a team. Why Recruit? The beauty of this business is that it gives you the ability to achieve your dreams by sharing the Opportunity with others, and helping them to achieve their dreams. Quote “You can have everything in life you want, if you will just help enough other people get what they want.” –Zig Ziglar Career Levels Benefits Consultant Up to 40% Retail Discount, Getting Started Gifts, Dream Start Rewards, Personal Development Sr. Consultant Up to 40% Retail Discount, Dream Start Rewards, Personal Development, Status Recognition VIP • A healthy business leads to a progressing career and income growth which takes you closer to your own dream. Up to 50% Retail Discount, Living the Dream Rewards, Personal Development, Status Recognition, Bonuses SVIP • Recruiting is the key to maximizing your income potential and gaining freedom to live the lifestyle of your choice, such as: Up to 50% Retail Discount, Living the Dream Rewards, Personal Development, Status Recognition, Higher Bonuses EVIP Retail Discount, Living the Dream Rewards, Personal Development, Status Recognition, Higher Bonuses Director 50% Retail Discount, Status Recognition, International Travel, Company Car / Cash for Car, Elevation Bonuses, Unit Commissions, New Director Training, Exclusive invitation to Leadership Events, Advanced Leadership Training, Lead Team Meeting/Events, Exclusive Support Materials and Products, Stage Recognition and so much more! • Beauticontrol is about changing lives. By recruiting, you are helping change lives by giving them the opportunity to achieve their dreams. • Recruiting by asking them to join your business, builds your team. Growing your team enables you to build a successful business! »» financial freedom »» becoming debt free »» having more confidence »» extra family time (Director – Platinum Senior National Executive Director) »» achieving work/life balance. 6 Beauticontrol New Consultant Business School Amazing opportunities await as you increase in your Director levels. Elite exclusive Events, amazing income opportunities, a chance to live the life you love. Recruiting With Success 7 2 Be Prepared Before You Recruit Recruiting is simply a natural extension of your own enthusiasm for the business. It does help to be prepared, as being prepared will ensure you have the best chance of achieving a positive outcome and will boost your confidence. It also empowers you to easily answer any questions that arise, for a smooth and successful conversation. Preparation begins with you. Here are some tips to help you prepare: 1) Revisit your dream 2) Set a goal 3) Create your Story 4) Recap the benefits of joining Beauticontrol 5) Think about your recruiting tools 6) Dress to impress 1) Revisit Your Dream It is important to remind yourself of your dream. When you face challenges to growing your business, focusing on the big picture and reminding yourself WHY you are growing your business will give you the motivation and drive to recruit. It is important to be in the right mindset, remembering that recruiting will move you towards your dream! Your dream should be so clear that you light up when you talk about it. It should pull you towards it in all you do and not make you feel as though you need will power to accomplish it. If your dream doesn’t pull you, you may want to revisit what your dream is and if it is the right one. EXERCISE Recap your dream and make a note in the space below. 8 Beauticontrol New Consultant Business School Recruiting With Success 9 2) Set a Recruiting Goal Set a goal BASED ON THE CAREER LEVEL YOU WANT TO REACH Set a goal so that you are clear on what you want to accomplish and have a target to work towards. EXERCISE Set a goal based on the career level you want to reach. For example, know how many people you would like to: • speak to about the Opportunity each week/month • recruit each week/month Make a note of your recruiting goal here: [quick tips] Keep the story simple, short and real. One to two minutes, maximum. (While that may sound short, it’s actually about 100-200 words!) The majority of the conversation should be about your prospect, because you must know what they want for their life so you can first assure them that they can achieve it with Beauticontrol, and then you can help them achieve it. 3) Create your Story Creating a personal story about why you joined Beauticontrol, then sharing your story with others is a powerful tool when sharing the Opportunity. Sharing your story builds rapport and trust, allowing you to connect with people on a personal and emotional level. It showcases that the Opportunity is genuine, and that you are living proof that it really does change lives. Be ready to use your story at any time – you never know when you may be asked about your business and can share the Opportunity. 10 Beauticontrol New Consultant Business School EXERCISE Your Story – Why did You Start Your Beauticontrol Business? Use this chart to help tell your story, but remember that you won’t use every detail in every conversation. Once you have the story written down, remember to only spend about one to two minutes when you share the story. Ask yourself these questions… Your answers form your story How did you hear about Beauticontrol? I first heard about Beauticontrol through/when… Why did you start using the products? The reason I started using the products was because… What changed when you started using the products? As soon as I started using Beauticontrol products, I noticed that… What were you doing before you started your business? Before I joined Beauticontrol, I used to… What prompted you to start your business? The reason I joined Beauticontrol was because… What doubts did you have? I did doubt that… How were they resolved? But this was easily resolved by… What challenges did you have? In terms of challenges, I encountered… How did you overcome them? We overcame this/ we’re working towards overcoming this by… How has your life changed, since you started your business? Since I joined Beauticontrol, my life has changed by… Recruiting With Success 11 [quick tip] It’s useful to carry a few opportunity tools with you at all times. This enables you to refer to the material or give it to a prospective Consultant. The Dream with Beauticontrol Brochure or Beautibook is a great tool to showcase the opportunity. 4) Recap the Benefits of Joining Beauticontrol To recruit successfully you need to recognize how Beauticontrol can change your life and the lives of others, so you can share the benefits with potential Consultants. Be proud about Beauticontrol and know that you are part of something special. Here are some benefits: • Helps people to achieve their dreams • Exciting career opportunity and career growth [quick tips] When you schedule a Recruiting Appointment to share the Beauticontrol Opportunity, give them a Prospect Pack or some literature to look at before your appointment: perhaps a Dream with Beauticontrol Brochure or Beautibook. If your time is limited but the opportunity presents itself to share Beauticontrol with others, we recommend you keep products and a Beautibook or Monthly Product Brochure on hand to demonstrate during a quick lunch or anytime appointment. The products are many times enough to entice them to join. • Provides recognition • Excellent rewards, incentives and discounts on your Beauticontrol products • An opportunity to meet new people and make friends Notes • Be part of an amazing and supportive network • A sense of belonging • Provides an opportunity to work your own hours from home • Opportunity to prove your capabilities to yourself and others Beautibook The Beautibook is a great tool to guide you through the Opportunity conversation. All the work has been done for you. Just go through the Beautibook, page by page, and you will showcase our exciting story, every time. This will even help you to showcase the products and product sets. Dream with Beauticontrol Brochure The Dream with Beauticontrol Brochure is a great tool to share what is possible with your new Consultants. It include a Dream Sheet, showcases the Dream Start and Living the Dream Programs that allow Consultants to earn rewards in their first 3 months and beyond. Use this to walk your prospects or new Consultants through what is possible. • Improve confidence and develop personally 5) Your Recruiting Tools Your passion for Beauticontrol’s Opportunity to help people achieve their dreams, teamed with your belief in the company and our products, will often interest people in learning more about the Opportunity. Beauticontrol has a variety of great recruiting tools to help you capture dreams and share the Opportunity. Decide which recruiting tools you will use when recruiting. Become familiar with the literature, and ensure that you have everything you need to help you share the opportunity and recruit new team members. Dream Sheet The Dream Sheet is the perfect tool for discovering your prospect’s dreams. The idea here is to identify their dream by filling out this sheet. This tool can be found in the Dream with Beauticontrol Brochure. It can help you tailor your opportunity conversation towards helping them achieve their dream. You can use the Dream Sheet during your Recruiting Appointments or during your Spas. Dream Bag You may wish to create a Dream Bag to help discover people’s dreams at the Spa. This is a bag that you can fill with items that represent people’s dreams. Use toys such as a car to represent the company car, a clock to represent more free time and flexibility, a plane to represent vacations, fake money or jewelry. Ask each person to pick an item that represents their dream, and encourage people to talk about what their dream means to them. 12 Beauticontrol New Consultant Business School Recruiting With Success 13 Additional Tools [quick tips] When handing out tools to prospects, make sure you follow-up within two days – as an old lead is a cold lead. You don’t want to lose their interest. Making a great impression will help you to build rapport and connect with your prospect. Listen for Recruiting Clues You may also wish to take the following with you when recruiting: • Getting to Know Your Prospective Consultant Form: use this template to help you initially when leading the conversation and discovering your prospect’s needs (see the template in the back of your workbook) Don’t judge based on appearance. We have a great opportunity and everyone deserves it. • Pen and notepad: to make any additional notes during your appointment Your Initial Recruiting Prospects • Calendar: to schedule times for additional conversations with your prospect, or to give them dates for future training or company events When recruiting for the first time, the best way to get started is by asking family and friends. They may turn out to be your biggest supporters. 6) Dress to Impress Your FRANK List The way you look, your body language and the way you conduct yourself says a lot about your business. You represent your business, so dress to impress and radiate success! You should look well-groomed and professional. Be sure to wear Beauticontrol products! You’re most likely to recruit someone when they find something in you that they admire and want to achieve. Nothing says success more than the expression on your face and a smile. As you are preparing to share this great Opportunity with others, the best way to start is with your FRANK List. Your FRANK List is a list of everyone you know. You may wish to go back to your original booking FRANK List and update it with additional contacts then use it as your Recruiting FRANK List. Or, you may want to create a new one. NOTHING SAYS SUCCESS MORE THAN THE expression ON YOUR FACE AND A SMILE 14 Remember! Beauticontrol New Consultant Business School During your day-to-day activities, listen for recruiting clues. This could be something someone says or does that suggests they may benefit from the Opportunity. Clues could be comments about needing more money, being bored in their current role, wanting better work/life balance, a love of skin care and make-up or even asking questions about what you do. Create a list of people you would like to talk to about changing their life with the Business Opportunity. [quick tips] You’ll continue to build your Recruiting FRANK List. Each time you meet someone new, or hold a Spa, be sure to add those names to the List. Did you know that research has shown that everyone knows at least 100 people? Think about who you want to recruit. Perhaps think about those people who have already hosted a Spa, attended a Spa or are familiar with Beauticontrol. Think about those people who would make a fantastic Consultant because they love people or are interested in Beauticontrol products. Also, think about people you know who would benefit from the Opportunity—perhaps they need a career with a more flexible schedule or they’ve recently mentioned wanting additional income. EXERCISE Make a list of ten people from your FRANK List who you would like to talk to first about achieving their dreams with the Opportunity. 1 6 2 7 3 8 4 9 5 10 Recruiting With Success 15 Notes Word choice suggestions “I know how much you love talking to and helping people – Beauticontrol could be perfect for you! I would love to meet you for coffee and tell you about Beauticontrol and see where there might be a fit.” “You were saying how much you feel undervalued and unmotivated in your current job, Beauticontrol would be perfect for you.” An example for a mom who wants to get out of the house and spend some time away from the kids: 3 How Do I Recruit? “I’ve been thinking about how Beauticontrol could be perfect for you; not only would you get some time out of the house interacting with adults, but at the same time you would be earning money and learning great business skills. And because it’s so flexible, your work hours can be done around your family commitments.” Friend or family member: “I would love to do this opportunity together as friends! We could travel together and get all the wonderful rewards as a team.” “I really value your opinion and I would love you to come along to a (insert opportunity event) and give me your honest feedback.” The Spa The Spa is a great way to get recruiting leads because it demonstrates how to earn additional income. This is great for professionals and those working in an unstable work environment to see. Plus, it is fun way to earn additional income! 16 Beauticontrol New Consultant Business School Recruiting With Success 17 [quick tip] Have a goal of recruiting at least one person or booking at least one Recruiting Appointment at each Spa! The opportunity to recruit can arise with anybody, at any time, so always keep your eyes and ears open and watch for opportunities to present themselves. This module covers how to recruit at a Spa and how to recruit during a Recruiting Appointment. However, these skills can be applied in any circumstance, whenever the opportunity arises! Recruiting at a Spa Recruiting Using the Spa Format [quick tip] Familiarize yourself with a few different Consultant stories that you can share. These should only be one sentence or so, and can be used to encourage guests. “Yes, GUEST NAME, teachers make great consultants. NAME is a teacher, and she has grown a wonderful business with Beauticontrol!” The Spa Format is designed to give you the opportunity during the Spa to mention the business opportunity. Follow the format and you can’t go wrong! Remember your goal is to help others reach their potential and realize their dreams through the Beauticontrol Opportunity. At the Spa your role is to have fun exploring other people’s dreams! Weave in Dream Comments Notes Throughout the Spa make sure you mention how Beauticontrol helps people achieve their dreams. Emphasize that Beauticontrol is about changing lives and making dreams to come true. Why? Recruiting at a Spa is the best way to recruit. You may discover that frequently there are at least two people at every Spa who want to join the business – the Hostess and one other person. Not only is your Hostess the best person to recruit, but you have access to all of their guests who have willingly attended the Spa and have an interest in Beauticontrol already. It is the perfect opportunity for you to introduce them to the Business Opportunity in a fun and relaxed environment. Recruiting at a Spa is great because prospects will be familiar with the Spa concept. They will have experienced the great results a Spa produces and can more easily see themselves as a Consultant. Your goal is to recruit guests while at the Spa, or set a date to have a Recruiting Appointment with them. You may find that most guests are more open to you setting the appointment. RECRUITING AT A SPA IS THE best way to recruit Recruiting Your Hostess From the beginning of Hostess Coaching, right through the Spa, continue to get to know your Hostess. Compliment them often on the reasons they would be a great Beauticontrol Consultant (perhaps they are good with people or really excited about the products.) At the end of the Spa, spend some time with them one-on-one to discuss the Opportunity. Let them know ahead of time that you’ll be spending about 15 minutes with them after the Spa is over, so they aren’t rushing to do other things. 18 Beauticontrol New Consultant Business School Recruiting With Success 19 [quick tip] You can choose to use the Instant Manicure during the Pampering Hands experience or at the end of the Spa. Keep in mind, your guests will be trying several different products throughout so you may want to save the Extreme Hand Repair product for their final product to experience. It will leave their hands feeling smooth and looking beautiful for the rest of the night! step one Set up the Spa Prepare display and working area Chat with the Hostess Explain the flow of the Spa. Engage your Hostess in a common goal and remind them of the exclusive Hostess offers Greet the Guests Learn something about each Guest Pampering Hands Experience Outline today’s Spa and explain personal time Commercial Break (Booking Spas) goal and remind them of the exclusive Demonstrate Products Hostess offers Give all your Guests a chance to touch and feel the products from the Greet the Guests Signature Spa you are featuring Learn something about each Guest Explain Beauticontrol’s Four Signature Spas Share about BC Pampering Hands Experience Seat Guests Ensure Guests are seated comfortably Introduce Yourself Chat with the Hostess Present the Hostess with her Thank You Gift Give Guests an Overview Outline today’s Spa and explain personal time Commercial Break (Booking Spas) Explain Beauticontrol’s Four Signature Spas Share about BC Hostess shares the Instant Manicure and Extreme Repair Hand Creme experience with each Guest Give Guests a brief overview about the company, our history and the products Seat Guests Commercial Break 20 When chatting with the Hostess, plant Prepare the Introduce Yourself Give Opportunity a display brief explanation of the and working areaproduct ranges you are featuring; describe Present the possible. Hostess with Compliment them seed wherever on how they the products and their benefits, and her Thank You Gift Chat with the Hostess how using them relates to any skin or would make a great Consultant. Ask if they have everthe Spa. Explain the flow ofconcerns makeup Give Guests anwhat Overview considered doing you are doing.Engage your Hostess in a common Commercial Break Prepare display and working area Ensure Guests are seated comfortably Product Experience Set up the Spa Seat Guests Thank the Hostess Pampering Hands Experience Thank the Hostess Give Guests a brief overview about the company, our history and the products Set up the Spa Greet the Guests Chat With Your Hostess stepone three step Hostess shares the Instant Manicure and Extreme Repair Hand Creme experience with each Guest step two Learn something about each Guest step two Hostess shares the Instant Manicure and Extreme Repair Hand Creme experience with each Guest step one Explain the flow of the Spa. Engage your Hostess in a common goal and remind them of the exclusive Hostess offers Step One of the Spa Format (The Opportunity) Use your Dream Bag to tell your story, plus use the “Dream with Beauticontrol” Booklet to showcase what’s possible (The Opportunity) Ensure Guests are seated comfortably Use your Dream Bag to tell your story, plus use the “Dream with Beauticontrol” Booklet to showcase what’s possible Step Two of the Spa Format step one step three step two step four Commercial Break for the Opportunity. Promote Thank thethe Hostess Set up the Spa Product Experience Set Selling and Sharing Opportunity using the following tools: Introduce Yourself Prepare and working area Give a display brief explanation of the product Go over the sets that are available ranges you are featuring; describe for purchase and highlight Present the Hostess with sets from the Beautibook her Thank You Gift • Dream Sheet the products and Hostess their benefits, and Chat with the how using them relates to any skin or Explain the flow of the Spa. makeup concerns • Engage Dream yourBag Hostess in a common Booking Give Guests an Vouchers Overview goal and remind them of the exclusive Hostess offers Products • YourDemonstrate Story Give all your Guests a chance to touch and feel the products from the Brochure • Dream with Beauticontrol Greet the Guests Signature Spa you are featuring Learn something about each Guest Pampering Hands Experience Hostess shares the Instant Manicure and Extreme Repair Hand Creme experience with each Guest Seat Guests Ensure Guests are seated comfortably Handtoday’s out to Guests; the four Outline Spa andrecap explain signature personal timeSpas Share the Opportunity Commercial Break (Booking JoinSpas) to Buy: Explain Beauticontrol’s Give tips to becoming a Smart Four Signature Shopper (using theSpas Monthly Product Brochure to maximize savings, ordering forShare family and friendsBC at a discount) about Give Guests a brief overview about the BeautiYOU company,Promote our history and the products Stop and Shop Commercial Break (The Opportunity) Give Guests a few minutes to fill out order forms and questions Use your Dream Bag ask to tell your story, plus use the “Dream with Beauticontrol” Booklet to showcase what’s possible Beauticontrol New Consultant Business School step four step two Thank the Hostess Set Selling and Sharing Introduce Yourself Go over the sets that are available for purchase highlight Present the and Hostess with sets from the Beautibook her Thank You Gift Booking Give Guests an Vouchers Overview Handtoday’s out to Guests; the four Outline Spa andrecap explain signature personal timeSpas Share the Opportunity Commercial Break (Booking JoinSpas) to Buy: Explain Give tipsBeauticontrol’s to becoming a Smart Four Signature Shopper (using theSpas Monthly Product Brochure to maximize savings, ordering for family and friends at a discount) Share about BC Give Guests a brief overview about the BeautiYOU company,Promote our history and the products Stop and Shop Commercial Break (The Opportunity) Give Guests a few minutes to fill out order forms and questions Use your Dream Bag ask to tell your story, plus use the “Dream with Beauticontrol” Booklet to showcase what’s possible step three step five Product Experience Before You Go GiveAsk a brief explanation of thepreferred product Spa Guests to fill in their ranges you arecollect featuring; describe date, and booking vouchers the products and their benefits, and how using them relates to any skin or Issue concerns Action Pack makeup for Bookings Hostess Envelope, Monthly Product Demonstrate Products Brochure and Beautibook Give all your Guests a chance to touch and feel the products from the Issue Action Pack Signature Spa you are featuring step five step three Before You Go Product Experience Guests to fill in their GiveAsk a brief explanation of thepreferred product Spa date, and booking vouchers ranges you arecollect featuring; describe the products and their benefits, and how usingIssue them relates to any skin or Action Pack makeup concerns for Bookings Hostess Envelope, Monthly Product Demonstrate Products Brochure and Beautibook Give all your Guests a chance to touch and feel the products from the Issue Action Pack Signature Spa you are featuring for Recruiting (Smart Shopper) Ask if anyone would like to join your team to maximize savings Business Opportunity Confirm what Guests liked from the Dream Bag, “Dream with Beauticontrol” Booklet or your story — ask if anyone would like to join your team to start a new career Finalize Client Orders Set Selling and Sharing Before You Go Listen for Recruiting Clues Ask Guests to fill in their preferred Spa date, and collect booking vouchers Go over the sets that are available for purchase and highlight sets from the Beautibook Throughout the Spa, listen for recruiting clues. These are Issue Action Pack Booking Vouchers Bookings things people say or do that suggest they mayfor benefit from Hand out to Guests; recap the four Hostess Envelope, Monthly Product the Opportunity. signature Spas Brochure and Beautibook PlantShare Seeds the Opportunity Plant seeds throughout your demonstration. Give tips to becoming a Smart Shopper (using the Monthly Product • “IBrochure love being a Beauticontrol to maximize savings, ordering for family and friends at a discount) (Smart Shopper) Ask if anyone would like to join your Consultant!” team to maximize savings Business Opportunity • “I enjoy all of the professional training I receive Confirm what Guests liked from Promote BeautiYOU with Beauticontrol!” the Dream Bag, “Dream with Beauticontrol” Booklet or your story — Stop Shop fun and profitable!”ask if anyone would like to join • “My work is and exciting, Give Guests a few minutes to fill out order forms and ask questions • “Don’t you love what I do?” your team to start a new career Finalize Client Orders Visit with Your Hostess Personally invite your hostess to join your team — she’s your best recruiting prospect Personally invite your hostess to join your team — she’s your best recruiting prospect step four Set Selling and Sharing Go over the sets that are available for purchase and highlight sets from the Beautibook Booking Vouchers Hand out to Guests; recap the four signature Spas Share the Opportunity Give tips to becoming a Smart Shopper (using the Monthly Product Brochure to maximize savings, ordering for family and friends at a discount) Promote BeautiYOU Stop and Shop Give Guests a few minutes to fill out order forms and ask questions Step Four of the Spa Format step five Share the Opportunity Before You Go ThisAsk is Guests where recap the to fillyou in their preferred SpaFamily and Friends date, and collect booking vouchers Opportunity. You can use the BC Career Sheet to Pack from Beautinet > Business Tools > supportIssue you. Action Download for Bookings Forms on File > Recruiting. Hostess Envelope, Monthly Product Brochure and Beautibook Issue Action Pack for Recruiting (Smart Shopper) Ask if anyone would like to join your team to maximize savings Business Opportunity Confirm what Guests liked from the Dream Bag, “Dream with Beauticontrol” Booklet or your story — ask if anyone would like to join your team to start a new career Finalize Client Orders Finalize Client Orders Everyone who placed an order is now a Client Everyone who placed an order is now a Client Visit with Your Hostess Visit with Your Hostess Personally invite your hostess to join your team — she’s your best recruiting prospect Personally invite your hostess to join your team — she’s your best recruiting prospect Recruiting With Success Issue Action Pack for Recruiting Join to Buy: Visit with Your Hostess Ask if anyone would like to join your team to maximize savings Confirm what Guests liked from the Dream Bag, “Dream with Beauticontrol” Booklet or your story — ask if anyone would like to join your team to start a new career Product Demonstration step five Everyone who placed an order is now a Client Join to Buy: Business Opportunity step four Everyone who placed an order is now a Client for Recruiting (Smart Shopper) Step Three of the Spa Format 21 step four step five Set Selling and Sharing Before You Go Go over the sets that are available for purchase and highlight sets from the Beautibook Ask Guests to fill in their preferred Spa date, and collect booking vouchers Booking Vouchers Issue Action Pack for Bookings Hand out to Guests; recap the four signature Spas Hostess Envelope, Monthly Product Brochure and Beautibook Share the Opportunity Issue Action Pack for Recruiting Join to Buy: Give tips to becoming a Smart Shopper (using the Monthly Product Brochure to maximize savings, ordering for family and friends at a discount) Promote BeautiYOU Stop and Shop Give Guests a few minutes to fill out order forms and ask questions (Smart Shopper) Ask if anyone would like to join your team to maximize savings Business Opportunity Confirm what Guests liked from the Dream Bag, “Dream with Beauticontrol” Booklet or your story — ask if anyone would like to join your team to start a new career Finalize Client Orders Everyone who placed an order is now a Client Visit with Your Hostess Personally invite your hostess to join your team — she’s your best recruiting prospect Step Five of the Spa Format If a person responds negatively, try saying: Business Opportunity (Personal Time) Remember! Make sure you have one-on-one time with all of your guests at the end of the Spa to talk through which products they would like to buy, but also to talk about the Business Opportunity. Confirm what most appealed to your guests from the Dream with Beauticontrol Brochure or Dream Bag. Not every person you approach will be interested in making their dreams come true with the Opportunity. Some may only be interested in the products to begin with, and some people might not be ready to join right now, but it doesn’t mean they won’t join in the future – so keep them on your list. Word Choice Suggestions “I would love to meet you for coffee to find out a little more about you, tell you about Beauticontrol and see where there might be a fit.” “What do you think about the Opportunity we have with Beauticontrol, did it interest you at all?” “Have you ever thought about doing what I’m doing? I think you would be great. I would love to meet you for coffee and explain a little more to you, would that be OK?” “I’ve really enjoyed meeting you Kathy. This may seem out of the blue but with your experience of using the products over the years, I think you would make a great Beauticontrol Consultant.” [quick tip] A good experiment to conduct is to see if you can get ten people to decline your best offer of the Opportunity. Try it, you will be surprised at the results. “Please take this as a compliment, I meet lots of people every day in this job and I certainly don’t recommend everyone. Of course, I wouldn’t expect you to be interested without knowing the facts. I would really like you to know a bit more about it. There’s no obligation, so you have nothing to lose!” At the close of your Spa you might consider asking guests to select the one person they feel would make a great Consultant. This person will feel flattered and will more than likely be more interested in setting a Recruiting Appointment. Golden Rule Don’t take it personally if someone says they are not interested in the Opportunity. Think about a time when you were having dinner at a restaurant and the waitress asked if you would like to have dessert and you declined. Do you think that the waitress took it personally and was upset that you did not want dessert? No. The waitress is offering a product, just as you are. From experience, one in every ten people asked to join the business will actually join. It is important to remember this as we embark on our journey of sharing this incredible opportunity, so that you persevere through the nine “No”s to get to the “Yes!” Getting to ‘YES!’ Some people may have reasons as to why they don’t want to join. Try and find out the real reason as this will help you give them information to assist their decision making. Word Choice Suggestions Consultant: “Clare, have you ever thought about doing what I am doing?” OR Consultant: “Clare, I believe you would love, and be great at, what I am doing.” Clare: “I couldn’t do what you do!” Consultant: “Why not?” Clare: “Because I am too busy, can’t public speak, and my husband wouldn’t let me.” Consultant: “Clare, that’s the very reason I would like to see you… how about I get you a cup of coffee and take you through what we have to offer – if you like it, great, if not, no problem.” Clare: “Oh, I will think about it.” TALK WITH ALL OF YOUR GUESTS ABOUT THE business opportunity Consultant: “My treat, if we meet, then I can tell you a little more about it; after all you can’t make a decision without the information. I will respect your decision either way.” 22 Beauticontrol New Consultant Business School Recruiting With Success 23 Recruiting Action Pack [quick tip] You might like to WOW your new Consultant by placing the items of their Action Pack in a colorful Beauticontrol bag, or include a small product that they can start showing their family and friends. Notes 24 As soon as you have successfully recruited a new Consultant into the business, provide them with a Recruiting Action Pack to help build their excitement. The pack provides initial information for them to take away and read, before you walk them through their Starter Case. This gives them an opportunity to start collecting orders before their case even arrives. Items to Include Purpose Monthly Product Brochures The Brochures are used to promote products and contain products being offered at exceptional value during that particular month. The Brochures are used to sell products and collect orders in or outside of the Spa. Beautibooks The Beautibook showcases Beauticontrol and all of the wonderful products. It contains a full list of products with descriptions and pricing as well as some great set offers. Dream with Beauticontrol Brochure Use to showcase the Beauticontrol Business Opportunity. Invitations Invitations to spas, events and more. Download from BeautiNet Client Connection. Client Order Forms An order form for your Clients to list the products they want to purchase. Beauticontrol New Consultant Business School 4 Recruiting During a Recruiting Appointment Recruiting With Success 25 Quote “See the people. Something miraculous happens when you have personal contact with someone and guide them to fulfill their needs and wants and realize their dreams.” –Mulford J. Nobbs Great work – once you have successfully booked a Recruiting Appointment, follow this simple Six-Step Recruiting Process to ensure you have the most successful outcome possible! Quote Tools “Connection is the ability to enter someone else’s world, to make them feel that you understand them, that you have a strong common bond.” Use the Dream Sheet or the Dream with Beauticontrol Brochure. Go through each dream and get them to connect with what the Opportunity could mean to them. – Tony Robbins [quick tips] [quick tips] Step 2: Identify their needs Where possible, arrange to hold the appointment somewhere you will not be interrupted and you can have their undivided attention. A coffee shop or library can be ideal. Step 3: Showcase Beauticontrol and the Opportunity. Get them excited and emotionally connected with their dreams – look for signs of enthusiasm such as their eyes lighting up or sitting forward in their seat. Remember people’s circumstances often change – so plant the Opportunity seeds frequently as you never know when the right time might be for someone to join. Remember, a seed can be something as small as a sentence about how much you love the flexibility of being a Beauticontrol Consultant. Step 5: Lead them to Say Yes Step 1: Build a Connection Establishing a connection with prospective Consultants will help them to open up to you on an emotional level. If you are able to connect, it is easier for you to establish their needs and show how the Opportunity can meet those needs. Here are some tips to help you build a connection: • Use their names throughout the conversation • Balance the asking and the telling – the listening and the talking! Remember, it’s 80% listening to 20% talking • Look for things in common RELATE THE BEAUTICONTROL OPPORTUNITY TO their needs 26 “Italy? Lovely, what is it about Italy that interests you?” (Perhaps the prospect has a desire to spend more time with a spouse and have more work/life balance.) Step 1: Build a connection Step 6: Get them started • Use positive body language – make eye contact, lean forward in your chair, smile and nod • Be sincere and empathetic • Offer genuine compliments Beauticontrol New Consultant Business School “If you could choose any one of these dreams on the dream sheet, which one would it be?” “OK, you chose a vacation – if you could go anywhere in the world where would you like to go?” Your appointment should last for approximately 45 minutes. Be aware that if your appointment runs over, the longer the appointment is, the more likely you are to lose momentum and focus. Step 4: Relate the Beauticontrol Opportunity to their needs. Examples of questions you can use: Vacation Get them to write the dream in the space provided in the Dream with Beauticontrol Brochure or on the Dream Sheet. Build excitement about the fact that Beauticontrol can help achieve this dream. Step 2: Identify Their Needs For the first ten minutes, get to know your prospective Consultant and find out some background information. You can use the Getting to Know Your Prospective Consultant Form for support (in the Quick Reference section of this workbook) during your initial Recruiting Appointments. The next step – find out your prospects’ dreams. To recruit successfully you need to understand the needs and the various reasons they might want to join. For example: money, flexibility, to increase confidence or to spend more time with the family. You can then show how Beauticontrol can meet these needs and tailor your conversation. “You want to spend some time with your spouse.” “If I could show you how you can go to Italy, and obtain greater work/life balance so you can spend more time with your spouse, would you be interested?” Examples of questions you can use: Debt free If your prospect chooses debt free – try and get them to select an additional dream which will generate excitement. (Debt free doesn’t necessarily excite a person, but having the freedom to spend money elsewhere would.) “OK, you chose debt free – How would it feel to not have any debt weighing on you?” “If we could get you in a position where your debts have been paid off, what would that allow you to do, or have?” Other word choices you can use: “Why is that important to you?” “What are the consequences of not having that [dream]?” “Why would that worry you?” Your goal here is to ask further questions about their dreams, digging deeper to find out what that dream really means to them. Ask around five questions so that you can really gain a deep understanding. This will help you when talking about the Opportunity. Recruiting With Success 27 Word Choice Suggestions: [quick tips] “So what you’re saying is… (restate the dream).” [quick tip] Throughout the conversation ask if they have any questions – this will help deal with and overcome any objections as you go along. It will also help identify if they are feeling positively about the opportunity. “Does your current situation provide you with an opportunity to achieve this?” Always aim for your prospect to become a Spa Consultant. Use the Beautibook. Express what a great company Beauticontrol is and that they will be a part of something really special. • Director You can download the BC Career Sheet from Beautinet > Business Tools > Forms on File > Recruiting. There’s a place for everyone at Beauticontrol! Step 3: Showcase Beauticontrol and the Opportunity Share with your prospects about Beauticontrol and give them some background about the company. Keep it brief, just one or two minutes, maximum. You should briefly mention: • How it all began and the Beauticontrol products • Why Beauticontrol? • Friends and Family Consultant • Spa/Glam Consultant “Would you be interested, if I could show you a way to… (mention the dream)?” (Refer to pages in the Beautibook.) Explain there are three possible job opportunities, each one designed to suit different needs and lifestyles. Explain each Opportunity: Word Choice Suggestions be a friends & family consultant be a spa & glam consultant be a bc director Increase your income and have some fun! Once you fall in love with our products, all you have to do is share them with those around you. Supplement your income by earning about $500 or more each week—that’s $20,000 a year—plus gain glamorous rewards. Start your dream career and earn upwards of $1000 per week—that’s $50,000 a year— and have the opportunity of earning a luxury car without the pricy payments! » Share the Monthly Product Brochure and Beautibook with everyone you know and introduce them to quality skincare, rich color and premium body products at a great price » Receive full training and set your own schedule » Hold 2 to 3 Spas per week at your own leisure » Hold 2 Spas a week at your own leisure » Share your Beauticontrol website and collect online orders 24/7 » Share your Beauticontrol website and collect online orders 24/7 » Order products online that will be delivered right to your door » Receive support from your team and the Beauticontrol home office team » Plus, much more! » Learn how to be a leader, build a team and inspire them to do the same » Take the wheel in your new luxury car or receive cash for car » Earn an annual five-star international trip for you and your partner » Receive take-your-breath-away rewards and recognition » Receive support from your team and the Beauticontrol home office team » Plus, much more! » Create a personal Beauticontrol website and collect online orders 24/7 » Order products online that will be delivered right to your door » Receive support from your team and the Beauticontrol home office team » Plus, much more! be a part of something special: choose the lifestyle that suits you best “How would the additional money impact… (restate their dream)?” • Based on two hours per Spa. • Explain the career path that Beauticontrol offers and the earnings and rewards that can be achieved. Communicate that career growth is self-promoting and is not based on anyone else’s agendas! • Charity Initiative (WHO) Step 4: Relate the Beauticontrol Opportunity to Their Needs Now, think about what you have recently learned about your prospects, and tailor how the Beauticontrol Business Opportunity could fit with their needs and lifestyle. Communicate that, regardless of their goals, the Opportunity can work to make that dream come true. You determine what you make Earn an Average of $100 per hour.* Retail Sales Per Spa Top Discount Level** Your goal here is to continually relate the Opportunity back to the dream you have just identified. Show your prospects that there are two ways to achieve their dreams: Monthly Spas Monthly Hours You Earn Approx 2 4 $400 4 8 $800 8 16 $1,600 1) Personal sales $500 2) Building a team 40% *Hourly rate is based on a Spa taking 2 hours to hold, Consultant being at the 40% discount and selling $500 retail per Spa. ** Become a VIP and receive up to a 50% discount. 28 Beauticontrol New Consultant Business School Recruiting With Success 29 Communicate that Beauticontrol supports our Consultants’ success every step of the way through: [quick tips] Keep this section as simple as possible. Don’t refer to Uplines, Downlines, commissions, bonuses, etc. at this stage, as it can be confusing and overwhelming. If your prospect is undecided about the Opportunity, it is a good idea to have two or three suggestions up your sleeve that you feel comfortable offering to keep the door open. YES YES • professional demonstration sets • ongoing team mentoring and support • training, events and meetings • company sales tools and literature • Achiever magazine and Monthly Product Brochures Remember! For your initial Recruiting Appointments, you can ask your Recruiter or Director to attend the meeting with you for support. Step 5: Lead them to Say Yes This step is about taking the time to answer any further questions or objections, and securing a commitment. Word Choice Suggestions Notes yes! YES “Is there anything that is stopping you from trying it for six weeks?” “Usually the number one question I get asked is how do I get started? Would you like to hear about that?” Suggestion 1: Suggest that they come to a Weekly Training session – this will give them the opportunity to discover more about Beauticontrol and meet a few of the other Consultants. Suggestion 2: Suggest that they host a Spa – this will again provide the opportunity to find out more about Beauticontrol, the Opportunity and the wonderful products. It will also allow them to see how simple and fun a Spa can be. Suggestion 3: Ask them to come along as a model to a Skin Care Master Class or Color Studio Training. This will create the opportunity to see some of the products and learn a few tips. If your prospect is not interested in taking the Opportunity any further – call back in a couple of months to check whether circumstances have changed. Step 6: Getting Your New Consultant Started If your prospect has some doubts, try and find out the real reason behind the objections. This will enable you to provide options and assist with their decision making. Congratulations! Once you have successfully recruited a new Consultant, ensure that they have the best possible start by offering all the support they need using the four-step process. You can also use the FEEL – FELT – FOUND technique, when faced with objections. FEEL: ‘I know how you feel.’ FELT: ‘I know of someone who felt that way’ FOUND: ‘That person found it wasn’t that bad and, actually, it was a great thing to do.’ YES YES YES 30 If your prospects want to think about it and aren’t willing to join on the spot, don’t worry. Tell them to take the Dream with Beauticontrol Brochure home and think about it. Get them to write down any questions that they might have and let them know that you will contact them in a few days to answer any questions. Then offer one or two suggestions. Beauticontrol New Consultant Business School WHEN FACED WITH OBJECTIONS, USE THE feel-felt-found technique Recruiting With Success 31 5 Secrets to Recruiting To build and maintain a healthy Beauticontrol business, you need to consistently recruit others. The secret to great recruiting is practice! 32 Beauticontrol New Consultant Business School Recruiting With Success 33 [quick tip] It’s not your job to judge… it is your job to offer the Opportunity to everyone you meet and let each person make up their own mind. We encourage you to start practicing recruiting in your first few months. This will help build your confidence and kick start your business to be successful more quickly. Notes The Dream Start Program Bring your prospects along to one of your Weekly Training sessions – this will give them the chance to meet your team and explore Beauticontrol and the Opportunity. It will also give your prospects the chance to ask any further questions. Your First Three Months’ When you recruit one – three people in your first three months, you are rewarded. Check out the Dream Start Program to view which rewards are available as you sell and recruit in your first three months. Company Events Beauticontrol has a series of exciting events throughout the year to showcase the company, highlight our products and present the Business Opportunity. It provides you with an added opportunity to invite guests or potential new Consultants so that they can get a feel for the business. Don’t Prejudge It isn’t your job to judge who may or may not be interested in the Opportunity, as you can’t know people’s situations, dreams, or how they may be feeling. But one thing is sure, if you don’t offer the Opportunity, someone else might. OFFER THE OPPORTUNITY TO EVERYONE To support you during the recruiting process, there are many opportunities where you can also bring prospects along to company events and showcase the Opportunity. Weekly Training Part of the Dream Start program is designed to encourage you to start recruiting in your first three months, rewarding you with wonderful tools to add to your Case. Don’t judge… Events to Support You Check out www.Beautinet > Training and Events > Events for more details. Remember people’s circumstances often change – so plant the Opportunity seeds frequently as you never know when the right time might be for someone to join. Remember, a seed can be something as small as a sentence about how much you love the flexibility of being a Beauticontrol Consultant. Word Choice Suggestions Asking Someone to Come to an Opportunity Event “We have an exciting event coming up where you can learn about Beauticontrol, our products and get a chance to play with them. I only have a couple of invites left and I want to offer them to you and a friend to be my special guests.” Consistency To grow your business, you need to be consistently recruiting. The wonderful thing is that what you are doing is sharing the Opportunity to change someone’s life for the better! • Consistency is key! • Aim to share the Opportunity at least once every week. • Ensure your calendar is full with Recruiting Appointments each month. • The number of appointments you hold and people you recruit will determine the success of your business. 34 Beauticontrol New Consultant Business School Recruiting With Success 35 6 First Steps for your New Consultant [quick tip] We recommend you meet with your new Consultant as soon as the Starter Case arrives to walk through it. This step is crucial because it allows you to bond with your new Consultant and gives you time to explain things thoroughly. To successfully recruit new Consultants, and ensure that they have the best possible start, offer all the support they need. Use this Four-Step Process to get them started. This is what recruiting is all about: discovering the dreams of those around us and helping them find a way to make those dreams come true. When you are walking side by side with someone and you see them develop and achieve great heights, knowing you played a key role in their development, is an incredible feeling. Not to mention all the wonderful perks you achieve during the process and with the business you build. Step 1: New Consultant Joins with a Starter Case Let your new Consultants know that to start this business they will need to join with a Starter Case to use for demonstrating at Spas. • Show your new Prospect the Case choices in the Beautibook. • Explain the contents of each Case. • Ask your new Consultants to choose which Case they would like to join. • Take payment and ask them to sign a Consultant Agreement. They can join by entering an agreement online or filling out a downloadable Consultant Agreement form. • Let your new Consultants know that you will walk them through their Starter Case and next steps as soon as it arrives. 36 Beauticontrol New Consultant Business School Recruiting With Success 37 Step 2: Book a Welcome Spa with Your New Consultant 90% OF NEW CONSULTANTS WHO ATTEND BEAUTIYOU PLACE AN ORDER [quick tip] We recommend you meet with your new Consultant as soon as the Starter Case arrives to walk through it. This step is crucial because it allows you to bond with your new Consultant and gives you time to explain things thoroughly. (See the Getting Team Members Started Right Module). The Welcome Spa is where you run the Spa and the new Consultants observe. This gets them familiar with the Spa process so they can see how the Spa Format works. Have them help conduct the different portions so they can run the next Spa. Take your new Consultants to as many of your Spas as they want, so that they can become confident conducting their own Spa. 7 Overview Step 3: Register Your New Consultants for a BeautiYOU Class The BeautiYOU class is a training session set in a supportive environment, to equip a new Consultant with the skills and knowledge to get their businesses up and running. As their Recruiter, you will want to help register your new Consultants into the next available BeautiYOU held by your Director or if one is not readily available, have them register to attend the upcoming BeautiYOU Webinar Training. You can help your new Consultant register for BeautiYOU by logging into their BeautiNet account with them, and clicking on Training & Events > Training > BeautiYOU > Register link. They must attend BeautiYOU Training within their first 90 days in order to take advantage of the Free Gift and BeautiYOU Order Opportunities. Step 4: Issue a Recruiting Action Pack It is a good idea to provide your new Consultants with some information as soon as you recruit them. This will build excitement and give them something to take away to read and maintain their enthusiasm. Take your new Consultants through how to start taking initial orders from their family and friends. Communicate that you will go through this in more detail during the Getting Team Members Started Right Training session. 38 Beauticontrol New Consultant Business School Recruiting With Success 39 Summary: Recruiting with Success Section Recaps: Recruiting with Success Congratulations! You have now completed the Recruit with Success module. 1) The Importance of Recruiting • Recruiting is about helping people achieve their dreams and change their lives by sharing the Beauticontrol Business Opportunity. By completing this module you will have acquired the basic skills you need to successfully recruit, change people’s lives and grow your team. • When you recruit, the new Consultants become part of your team and it’s your role to welcome them and help them to achieve. You will now have learned: • Recruiting builds your team. Growing your team, empowers you to build a successful business! • The definition of recruiting • The importance of recruiting • Recruiting is the key to maximizing your income potential and career growth. • How to prepare before you recruit • Beauticontrol generously rewards those who recruit. The more you share the dream and support others in their journey, the more you can earn with rewards, recognition, recruiting promotions and incentives. • How to recruit during a Spa • How to recruit during a Recruiting Appointment • Which recruiting tools to use • First steps for your new Consultant 2) Be Prepared Before You Recruit • Being prepared will give you confidence and the best chance of achieving a positive outcome. Notes 1) Revisit Your Dream: remind yourself of your Why and what you want to achieve. 2) Set a Goal: be clear on what you want to accomplish. 3) Create Your Story: sharing your story is a powerful tool when offering the Opportunity, it builds a connection. 4) Recap the Benefits of Joining Beauticontrol: be clear on all of the benefits of joining the business so you can share these with others. 5) Think About Your Recruiting Tools: think about which tools you would like to assist you during the appointment and familiarize yourself with them. 6) Dress to Impress: how you look, your body language and how you conduct yourself says a lot about you and your business. 40 Beauticontrol New Consultant Business School Recruiting With Success 41 3) How Do I Recruit? • Your goal is to help others reach their potential and realize their dreams through the Beauticontrol Opportunity. 4)How To Recruit During a Recruiting Appointment Six-Step Recruiting Process • The Spa Format is designed to give you the opportunity during the Spa to connect with those who may be interested in the Business Opportunity. Step 1: Build a Connection. When you connect with prospects on an emotional level they open up to you, so that it becomes easier to establish their needs. • Remember to have fun at the Spa exploring other people’s dreams! Step 2: Identify their needs. You need to know the reasons your prospects might want to join so get to know them and discover their dream. Remember to dig deep and ask questions. • Weave in dream comments and plant Opportunity seeds throughout the Spa. • Listen for recruiting clues that suggest guests may benefit from the Opportunity. • Not every person you approach will be interested in making their dreams come true with the Opportunity right now, but it doesn’t mean they won’t join in the future – keep them on your list. • Once you have successfully recruited a new Consultant into the business, provide them with a Recruiting Action Pack. Notes My Next Steps: Recruiting with Success Recruit with Success 1) Complete the Quick Quiz. 2) Refresh your knowledge. 3) Record your attendance and completion date for the Recruiting with Success training session. Step 3: Showcase Beauticontrol and the Opportunity. Use the Beautibook to give them some background on the company. 4) Achieve the Completion Goal. 5) Book to attend the Getting Team Members Started Right training. Step 4: Relate the Beauticontrol Opportunity to their needs. Think about what you have learned from the prospects and tailor the Opportunity to fit with their needs and lifestyle. Step 5: Lead them to Say Yes. Take time to answer any further questions they might have. Use the FEEL – FELT – FOUND technique. Have some different suggestions ready that they can choose if they aren’t ready to sign up today. Step 6: Get them started. Use the four-step process and give them the best possible start. 42 Beauticontrol New Consultant Business School Recruiting With Success 43 Notes Quick Quiz: Recruiting with Success Notes 6) When building a connection with a prospective Consultant, use the: (a) 80% listening, 20% talking rule (b) 50% listening, 50% talking rule (c) 20% listening, 80% talking rule 1) Sponsoring is: 7) When using the Six-Step Recruiting Process, you should mention: (a) helping people to achieve their dreams by sharing the Beauticontrol Business Opportunity (a) Beauticontrol and the Opportunity before discussing their needs (b) getting others to host Spas for you (c) asking people to recommend Beauticontrol products to their friends and family (b)their needs before talking about Beauticontrol and the Opportunity 2) Being prepared before you start to recruit will: (c)the Dream Start program and all of the rewards first (a) enable you to simply call any prospective Consultants 8) The final step, when you recruit someone during a Recruiting Appointment, is to: (b) give you confidence and the best chance of achieving a positive outcome (a) confirm that they have agreed to hold a Spa (c) mean that you don’t have to recruit as many people (b) ask them what Spa theme they would like 3) Creating a personal story about why you joined Beauticontrol and sharing your story with others: (c) get them started using the Four-Step Process 9) When someone isn’t interested in joining to become a Consultant: (a) enables you to talk about yourself during the conversation (a) thank them for their time and leave graciously (b) can be used to fill any gaps in conversation (b) remember they may join in the future, so keep them on your list (c) builds a connection and trust, allowing you to connect with a person on a personal and emotional level (c) forget about them – they obviously don’t know a good opportunity when they see it 4) Why is it important to dress to impress when attending a Recruiting Appointment? 10) When handing out recruiting tools to prospects, make sure you follow-up within: (a) you’ll look professional so people will want to be like you (a) two days – an old lead is a cold lead and you don’t want to lose their interest (b) you want to intimidate people (c) it gives you a chance to wear some of the clothes you don’t get the chance to wear normally (b) a week – people need time to look over the information and discuss it with their family 5) Recruiting clues are: (c) don’t worry about following-up; it’s good that they can look over the material and contact you when it is suitable for them (a) funny jokes that you can use when talking about recruiting (b) stories about recruiting (c) something someone says or does that suggests they may benefit from the Opportunity Upside down key: 1) a 2) b 3) c 4) a 5) c 6) a 7) b 8) c 9) b 10) a 44 Beauticontrol New Consultant Business School Recruiting With Success 45 TEN TEN 1TEN 0 TEN TEN TEN Completion Goal: Recruiting with Success 1) Tell 10 people about the Beauticontrol Opportunity within the next seven days 2) Book a Recruiting Appointment Share the Beauticontrol Opportunity with 10 People 8 Quick Reference This Quick Reference section puts the highlights of what you just learned right at your fingertips! Just a quick scan of this section will help you easily find just what you need to know. Of course, for a more in-depth look, simply revisit the full section in the module. 1 2 3 4 5 6 7 8 9 10 Completion Date Your Signature Director’s Signature 46 Beauticontrol New Consultant Business School Recruiting With Success 47 [quick tip] Use the Beautibook or the Dream Sheet. Go through each dream and get them to connect with what the Opportunity could mean to them. Checklist: Six-Step Recruiting Process Dress for Success [quick tip] Check your outfit in the mirror before you leave – front and back! Notes • It’s important to look professional and well groomed! • Ensure your hair looks nice, and that you have applied Beauticontrol products. Step 1: Build a Connection • Building a connection with a prospective Consultant will allow you to connect with them on an emotional level. How you conduct and present yourself says a lot about you and your business. Notes Step 2: Identify Their Needs • Remember your hands and nails will be on display, so make sure you are satisfied with their appearance. • Clothing: wear clean and professional clothes. Check for holes, frays, broken zippers, stains, etc. • Footwear: check that your shoes are clean and in good condition and that the heels aren’t too high or worn down. If you are wearing open toes you may want to treat yourself to a pedicure! • Find out your prospects’ dreams. • To recruit successfully you need to understand their needs and the various reasons they might want to join, so you can then show how Beauticontrol can suit their needs. Step 3: Showcase Beauticontrol and the Opportunity • Tell your prospects about Beauticontrol and give them some background on the company. • Be proud of the company and that you are a part of something special. Step 4: Relate the Beauticontrol Opportunity to Their Needs • Think about what you have learned about your prospect and tailor how you share the Opportunity. • Explain: the two ways to achieve income, the Opportunity, holding Spas and/or building a team and moving up the career path. Step 5: Get them to ‘YES’ • Answer any questions or objections they may have. • Discover the real reason behind any objections. • Give options and help with their decision to join. Step 6: Get them Started • Be excited. • Ensure that they have the best possible start by offering support. • Complete the four-step process. 48 Beauticontrol New Consultant Business School Recruiting With Success 49 Getting to Know Your Prospective Consultant Notes As you begin to find out a little bit more about your prospects, take notes so that you can really identify how Beauticontrol can best fit them. Name Contact Number Email Address Here are a few questions you might use… Tell me a little bit about yourself and your family (married/kids/partner’s name) What are your hobbies (how you like to spend your free time)? Are you currently working? What type of work have you done in the past? What would you like to do with your life? What would you do with an extra $500 in your pocket? What would you do with an extra $1,000 a month? Other comments 50 Beauticontrol New Consultant Business School Recruiting With Success Beauticontrol 2121 Midway Road Carrollton, Texas 75006 beauticontrol.com 972.458.0601 ©2015 Beauticontrol, Inc. All rights reserved. Printed in USA 22260-004479-0115