booking manual - MSC Kreuzfahrten

BOOKING MANUAL
INDEX
CREATE AN OPTION
Website / Log in / Register Home / News New option / booking
Search for a cruise
Choose your cruise
Choose your category
Choose your cabin
Passenger information
Additional services : Sunny Package/Excursions
Additional services: Excursions
Additional services: Bus transfer Additional services: Flights / Airport transfers
Overview / Summary of an option booking Summary of an option by E-mail Page 2
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Page 3
Page 3
Page 3
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Page 4
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Page 5
Page 5
Page 5
BOOK ADDITIONAL SERVICES TO AN EXISTING BOOKING
Bus transfer
Excursions Add passengers Add a cruise Connect bookings (Travel with) Page 6
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Page 6/7
Page 7
Page 7
CONFIRM AN OPTION / FIX A BOOKING
Fix an option Summary of fixed booking / booking confirmation Page 8
Page 8
EXTRAS
Search for an existing booking number Insert passenger information Page 9
Page 9
GROUP BOOKINGS
New option / booking
Overview of group details Summary
Page 10
Page 10
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IMPORTANT DOCUMENTS
Page 11
CREATE AN OPTION
Website
Open www.msconline.com in your browser
and choose „Austria (English)“
Log in
Enter your agency number, the username and your
password. *
Click „Login“.
* If you don‘t have an account yet, please click on „Registration“.
Home / News
In the horizontal menu on top of the page you will find
information on the MSC fleet, shore excursions, destinations
and much more. “Downloads” offers important documents.
In vertical menu on the left the various booking options
(individual or group booking) can be chosen.
New option / booking
Click „Booking Online“ and „Individual Booking“.
Search for a cruise
Enter the number of passengers. When traveling with children,
enter the number of children and their age.
Select your requested cruise by the filling out the appropriate
boxes in the section „Destinations“.
Click „Next“.
Page 2
CREATE AN OPTION
Choose your cruise
Click on your selected cruise and choose your price.
Click „Next“.
Choose your category
Select the requested category.
Click „Next“.
Note: If you position the cursor over the total price you see in a
pop-up window, the price per person (see example).
Choose your cabin
Available cabins will be shown.
Click on the requested cabin. The location of the cabin will be shown
in yellow.
Click „Next“.
Passenger information
Enter first name, surname and date of birth exactly like shown in the
passport.
Format:
Capital letters, no accents, hyphens or spaces
Example:
Huber-Müller Eva Maria = HUBERMUELLER EVAMARIA
Since 1.1.2011 it is compulsory to enter the date of birth for all passengers!
Insert passenger information:
Click „Other information“ and insert all required passenger
information. Click on „Option booking“.
Note: Fill in the correct dates of birth and look for spelling errors.
Incorrect data will prevent guests from using MSC Express check-in.
Page 3
CREATE AN OPTION
Additional services
Sunny Package
To book a Sunny Package, checkmark the corresponding package.
Excursions 1
Select those guests for whom you want to book an excursion and
click „Search“.
Additional services
Excursions 2
A new window opens.
Select the requested excursion by clicking on „add“.
Close this window to return to the booking.
Additional services
Bus transfer 1
Choose your departure location from the menu. Checkmark the
passengers and click on „Search“.
Note: Verify if a checkmark must be set for „bus the day before
departure.“ You can find the departure times in the link below
(marked with white callsign, red background).
Additional services
Bus transfer 2
A new window opens. Previously inserted data are displayed. Click
„add“ und „close“.
Click on „Options Booking“ to create a non binding (optional)
booking.
Page 4
CREATE AN OPTION
Additional services
Flights / Airport transfers
Put an option on the booking and call the reservation department
with the option number. Call Center: +43 (0)1 545 91 00-50.
Click on „Option Booking“ to make a non binding (optional)
booking.
Overview / Summary of an option booking
Please pay attention to the expiry date of the option!
In this overview the following changes can still be made:
• Passenger information (Name, date of birth, …)
• Full passenger information in „Other information“
• Cabin or category change in „Change cabin“
Summary of an option by E-Mail
Send
your customer (Client Recap)
or
yourself (Agency Recap)
an overview of the option by clicking the appropriate button.
Note: A summary is NOT a booking confirmation, it is only an
overview of the option.
Page 5
BOOK ADDITIONAL SERVICES
TO AN EXISTING BOOKING
Bus transfer 1
(Log in at www.msconline.com and click “Booking Search/Passenger
information”. Enter option/booking number and click on “Search”)
Click on „Add product“ and then checkmark „Transfer“.
First checkmark the passengers who want to book a bus transfer,
then choose the departure location from the menu and click on
„Add product“.
Note: Verify if a checkmark must be set for „bus the day before
departure.“ You can find the departure times in the link below
(marked with white callsign, red background).
Bus transfer 2
Check your entries and checkmark the bus transfer.
Click on „Add product“.
Excursions
(Log in at www.msconline.com and click “Booking Search/Passenger
information”. Enter option/booking number and click on “Search”)
Click on „Add product“. Checkmark „Shore excursions“ and the
passengers who want to book an excursion and „Add product“.
Checkmark the requested excursion and click on „Add product“.
Add passengers 1
(Log in at www.msconline.com and click “Booking Search/Passenger
information”. Enter option/booking number and click on “Search”)
Click on „Add product“ and checkmark „New Cruise Booking“.
Insert the number of passengers (when travelling with children, enter
the number of children and their age).
Search for your requested cruise by filling out the appropriate
boxes under „Destinations“. Click „Next“.
Page 6
BOOK ADDITIONAL SERVICES
TO AN EXISTING BOOKING
Add passengers 2
Click the requested cruise and on „Next“.
Choose the cabin category and click „Next“.
Choose the cabin and click „Next“.
Fill in the correct names and dates of birth and click „Continue“.
Note: Incorrect data will prevent guests from using MSC Express
check-in.
Add a cruise (for existing passengers)
(Log in at www.msconline.com and click “Booking Search/Passenger
information”. Enter option/booking number and click on “Search”)
Click „Add product“, checkmark „New Cruise Booking“ and click
„Add product“. Checkmark „Same Pax“.
• Select the ship
• Select the departure date
• Select the embarkation port
Click „Next“.
Select cabin category and click „Next“.
Select an available cabin and click „Next“.
Add a special service and/or click „Continue“ to return to the
options list.
Note: For booking of two consecutive cruises please contact our Call
Center and have your option number ready.
Connect bookings
(Log in at www.msconline.com and click “Booking Search/Passenger
information”. Enter option/booking number and click on “Search”)
Click „Travel with“ at the right side on top of the page.
Enter the booking number that you want to connect with another
booking. Click „Search“.
Click the booking number in order to link the bookings.
A successful link can be recognized by the fact that the reservation
number is shown at the top.
Click „Return to Booking Nr.“ to return to the options list.
Page 7
CONFIRM AN OPTION/
FIX A BOOKING
Turn an option into a fixed booking
(Log in at www.msconline.com and click “Booking Search/Passenger
information”. Enter option/booking number and click on “Search”)
Before fixing an option always fill out the passenger personal
information (“other information”) sheet completely!
Click „Confirm booking“ to fix your option.
Pop Up window: click „OK“ .
Summary of fixed booking / booking confirmation
Your fixed booking is now displayed. Click „Email Booking
Confirmation“ to request a booking confirmation by e-mail.
Note: If the passenger information is inserted completely, you don‘t
need to send a ‚Personal Data Sheet‘ by fax!
Passenger information must be inserted exactly as shown in the
passports, otherwise passengers are not able to use MSC Express
check-in!
Page 8
EXTRAS
Search for an existing booking
Login, click „Online Reservation“ and
„Booking Search/Passenger information“.
Insert the booking number or fill the search fields to search for a
specific booking.
Insert passenger information
(for existing bookings)
Login, click „Online Reservation“ and
„Booking Search/Passenger information“.
Insert „Option/booking number” and click „Search”.
Click „Other information” and insert missing data.
Click „Save changes“.
Page 9
GROUP BOOKINGS
Group bookings are only possible after a set up from our sales department. If you are interested in a group booking or have
questions on this issue please contact us by phone +43 (0)1 545 91 00-51 or send a “Group Request” using MSC ONLINE
(“Special requests”/”Groups Request”).
Home
New option/booking (for existing groups)
Click „Online Reservation“ and „Group booking“.
Overview of group details
Insert passenger information and select an existing group
by clicking the Group ID.
Click „Continue“.
Summary
The chosen itinerary is shown.
Click „Next“ to choose „cabin categories“ .
For an option or fixed booking please follow the procedure
for „Individual booking“.
As long as the booking is in the “option” status, passenger
information can still be changed.
Note: Insert passenger information exactly as shown in the
passports, otherwise passengers are not able to use
MSC Express check-in!
Page 10
IMPORTANT DOCUMENTS
Home
In the „Download“ area you can find such documents as:
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Wallpapers
Screensaver
Forms
Technical Sheets
Videos
Photo Gallery
Brochures and many more
Important documents
In order to provide you and your guests with reliable information and
best service you can download the most important documents.
Choose „Downloads / Forms“ from the drop-down menu.
Available forms and flyers:
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Passenger data sheet (for online submission please see
„Extras / Insert passenger information“)
MSC fleet
Bus transfer schedule
Beverage packages
How to reach embarkation ports
Individual transfer
Aurea Spa price list
Explorer Formula
and many more
Page 11
MSC Kreuzfahrten (Austria) GmbH
Mariahilfer Straße 103/3/2, 1060 Vienna, Austria
T: +43 (0)1 545 91 00-50
F: +43 (0)1 545 91 00-88
E: [email protected]
I: www.msconline.com
Updated: 20.7.2011