the laureate - The Computerworld Honors Program

Transcription

THE COMPUTERWORLD
HONORS PROGRAM
T HE L AUREATE
Journal of the Computerworld Information Technology Awards Foundation
JUNE 2005
A SEARCH FOR
NEW HEROES
O
THE COMPUTERWORLD
HONORS PROGRAM
Honoring Those Who Use
Information Technology
to Benefit Society
THE CHAIRMEN’S COMMITTEE:
Bob Carrigan, President and CEO, Computerworld
Ron Milton, Executive Director, The Computerworld
Honors Program
Helping our customers create an
information edge.
sybase is proud to congratulate its 2005 computerworld honors laureates:
BNSF Railway Company
Broward County Environmental Protection Department*
Cessna
Charles County Sheriff’s Office
CRIS/India Railway, India
European Southern Observatory, Germany*
General Services Administration (GSA)
Habib Bank AG Zurich, Dubai*
Hennepin County Criminal Justice Coordinating Committee
Intel Solution Services
IOSH Business Unit (IBU), Australia*
Manitoba Family Services and Housing, Canada
Maritime and Port Authority of Singapore, Singapore*
Microsys Computing Inc.
Neptune Technology Group Inc.*
Ochsner Clinic Foundation*
Quadrant Risk Management (International) Limited,
United Kingdom
Rockwool Ltd., Poland*
Samsung Securities, Korea
Sprint*
The Courier and Freight Group (Pty) Ltd., South Africa
The Royal Canadian Mounted Police (RCMP), Canada
University of Houston/Houston Louis Stokes Alliance
for Minority Participation
Veritext LLC
MEMBER COMPANIES:
3com
Accenture
Acer
ACS State and Local Solutions
Adobe Systems
Advanced Micro Devices
Agilent
America Online
Apple
Ascential
AT&T
Autodesk
Avaya
BEA
BearingPoint
BellSouth
BMC
Booz • Allen Hamilton
Broadcom
Bull Worldwide
Capgemini
Cincom
Cingular Wireless
Cisco
Cognizant
Computer Associates
Computer Motion
Compuware
Cray
Dell
Deloitte
Diebold
Eastman Kodak
EDS
eLoyalty
EMC
Epson America
FileNet
Fujitsu
Getronics
HP
Hitachi
i2
IBM
Information Builders
Intel
Kana
Lawson Software
Lenovo Group
Lucent
Macromedia
Matsushita Panasonic
America
Maxtor
MCI
Microsoft
Morgan Stanley
Motorola
NCR
NEC
Nortel
Novell
Oblix
Oracle
Progress Software
Quantum
RAD Data
Communications
Raytheon
S1
Software AG
SAIC
SAP
SAS
SBC
Scientific Atlanta
SGI
Siemens
Sprint
Sun Microsystems
Sybase
Symantec
Tata Consultancy Services
Telcordia
Terra Networks
Texas Instruments
Toshiba
Unisys
VeriSign
Verizon
Wyse
Xerox
Yahoo!
*Denotes finalist.
For more information, visit www.sybase.com
Copyright ©2005 Sybase, Inc. All rights reserved. All product and company names are trademarks of their respective owners.
THE LAUREATE, JUNE 2005
n behalf of The Computerworld Honors
Program Chairmen’s Committee, I congratulate
the program’s 2005 Laureates, Finalists, 21st Century Achievement Award
recipients and Leadership Award recipients. This 2005 edition of The
Laureate commemorates the contributions these people and organizations
have made to the betterment of society through the exceptional — if not
heroic — use of information technology. Established in 1988, The
Computerworld Honors Program is dedicated to a singular and ongoing
mission: “A Search for New Heroes.” This search annually identifies and
records the accomplishments of the men and women, organizations and
institutions that are leading the world’s ongoing IT revolution.
The annual “Search for New Heroes” is a daunting task:
• Each year, members of the Chairmen’s Committee identify the
organizations whose use of information technology has been especially
noteworthy for the originality of its conception, the breadth of its
vision and the significance of its benefit to society. These identified
organizations are asked to contribute a case study to the program’s
collection, and the donation of these case studies is celebrated with
a formal medal ceremony where a case study Laureate from each
organization is publicly recognized.
• From the Laureates in each of 10 categories, a distinguished panel of
judges selects finalists in each category. In June, the program honors
these finalists with a special ceremony. At this ceremony, the Chairmen’s
Committee presents the 21st Century Achievement Awards to the
10 organizations selected by the judges as first among their peers
within the Finalists.
• Independent of the Laureate recognition, The Computerworld Honors
Program also annually presents its Leadership Awards, each designed
to honor the extraordinary achievements of selected individuals whose
positive contributions to the IT revolution have left an indelible mark
on the world.
Primary source materials related to all of the above (including case studies,
oral histories, conference proceedings, publications, video tapes and other
records generated by this ongoing “Search for New Heroes”) are preserved,
protected and made available to scholars and the general public through
the Internet and through source and license donations to affiliated
universities, libraries and research institutions around the world.
With great respect and celebration, I commend all of those recognized by
The Computerworld Honors Program’s 2005 “Search for New Heroes.”
Bob Carrigan
Chairman, The Computerworld Honors Program Chairmen’s Committee
President and CEO, Computerworld
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CONTENTS
1
Message from Bob Carrigan, Chairman of the Chairmen’s Committee,
The Computerworld Honors Program
SPECIAL COMMENTARY
THE 21ST CENTURY ACHIEVEMENT AWARDS
50
The 2005 21st Century Achievement Award Recipients
52
The 2005 Finalists
5
“Service to Humanity” by Don Tennant, Editor in Chief, Computerworld
56
The 21st Century Achievement Award Recipients, 1989 - 2004
6
“A Pioneer’s View of Innovation: A Q & A with Bob Metcalfe”
63
The 2005 Program Judges
Recipient of The Computerworld Honors Program’s 1998 MCI Worldcom Leadership Award for Innovation
14
“Empowering Business and Society Through Ubiquitous Data Access”
by Clyde Smith of Turner Broadcasting
68
Business and Related Services
76
Education and Academia
82
Environment, Energy and Agriculture
Recipient of a Computerworld Honors Program Finalist Award and Laureate Medal for 2005
84
Finance, Insurance and Real Estate
“Innovation for the Battlefield: Communications and Information Systems
Support to the Warfighter”
by Lieutenant Colonel Karlton D. Johnson of the Pacific Air Forces
Computer Systems Squadron
88
Government and Non-Profit Organizations
96
Manufacturing
Recipient of a Computerworld Honors Program 21st Century Achievement Award and Laureate Medal for 2005
17
23
“Fingerprints: The Longest-Running Biometrics Success Story”
by Ming Hsieh of Cogent Systems, Inc.
Recipient of a Computerworld Honors Program Laureate Medal for 2005
27
“Innovation: Waiting for the Next Great Technology Breakthrough”
by Sue Powers of Worldspan, L.P.
Recipient of a Computerworld Honors Program Laureate Medal for 2005
30
THE 2005 LAUREATES BY CATEGORY
“The Need for Speed: The Demanding Network of 2010 and Beyond”
by Randy Smerik of Tarari, Inc.
Recipient of a Computerworld Honors Program Finalist Award and Laureate Medal for 2005
100 Media, the Arts and Entertainment
102 Medicine
108 Science
112 Transportation
THE PROGRAM ARCHIVES
116 The Global Archives and Academic Council
118 The Official Archives Online
THE LEADERSHIP AWARDS
119 The Oral History Archives
36
The 2005 Morgan Stanley Leadership Award for Global Commerce
40
The 2005 EMC Award for Information Leadership
44
The Leadership Award Recipients, 1990 - 2004
ACKNOWLEDGEMENTS
122 The 2005 Chairmen’s Committee
123 The 2005 Program Search Directors Committee
123 The Executive Director, 1988 - 2004, and Chief Historian Emeritus
124 The 2005 Program Sponsors
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THE COMPUTERWORLD HONORS PROGRAM
3
SERVICE TO HUMANITY
Don Tennant
Vice President, Editor in Chief
Computerworld
The following is the text of a short speech given by Don Tennant at the Computerworld Honors Program Medal Ceremony
held on April 3, 2005, at San Francisco City Hall. The speech was entitled “Service to Humanity.”
SPECIAL
COMMENTARY
Good afternoon, ladies and gentlemen. I’m truly honored to be here.
I’m wearing a red band on my wrist that, when I think about it, I find very relevant to this occasion. Embossed on the
band are the words “NEVER GIVE UP.” I got it from the ALS Association – ALS being Amyotrophic Lateral Sclerosis,
also known as Lou Gehrig’s Disease — and I wear it in memory of my Dad, who died of ALS in October, three days
before his 77th birthday.
I was at his side the morning he died in a hospital in San Antonio, and on a plane that afternoon I wrote my editorial for
the following week’s issue of Computerworld. I entitled it “In Praise of Perseverance,” and I’d like to share just the beginning of it with you:
For as long as I can remember, whenever anyone has asked me what trait I admire most in a person, I’ve been able to respond without having to ponder the question. It’s perseverance. The faith, courage, strength and will it takes to refuse to give up even when the
obstacles seem overwhelming define an attribute that, more than any other, enables people to leave this world a better place.
Last week, my dad lost his battle with ALS … after a three-year fight that epitomized what it means to persevere. Through all
the unspeakable physical suffering, he remained emotionally strong and characteristically selfless, and he did it all without ever
losing his sense of humor. Enough people were inspired by the example he set throughout his life, and especially during the past
three years, for there to be no question that he has indeed left this world a much better place.
He used to really enjoy reading my columns, and I know he wouldn’t want me to use this space to thank him for the gift of his
inspiring perseverance. He’d want me to thank you for yours instead.
And I went on in the column to do just that. I was speaking to our readers, who work tirelessly to improve all of our lives
through information technology. And now I’d like to personally convey that heartfelt thanks to the Computerworld
Honors Laureates class of 2005. Your dedication, your determination, your refusal to give up will serve as an inspiration
for countless people you’ll never meet, but who will know your stories well.
But you know, what we’re honoring here today is much more than just perseverance. Great thinkers of our age and of ages
before ours have spoken of an even loftier concept that the individuals we’re honoring have demonstrated through their deeds.
Almost a hundred years ago, a Persian thinker named Abbas Effendi and known to many as Abdú’l-Bahá taught the principle that, in His words, “Work done in the spirit of service is the highest form of worship.” Think about that. If you
think of worship as one’s expression of love for and devotion to his Creator, you get an appreciation for the loftiness of the
act of being of service. And it doesn’t matter what your profession is. It’s not what work you do. It’s the spirit you do it in.
Abdú’l-Bahá put it this way:
“The man who makes a piece of notepaper to the best of his ability, conscientiously concentrating all his forces on perfecting it, is giving praise … All effort and exertion put forth by man from the fullness of his heart is worship, if it is prompted by the highest motives and the will to do service to humanity.”
Service to humanity. You had that calling. You responded with a demonstration of will. That’s why we honor you. And
that’s why we’re grateful to you. Thank you very much.
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Ethernet continues to evolve and proliferate, and enterprise software is big business now.
A PIONEER’S VIEW
OF INNOVATION
DR. ROBERT METCALFE
The Laureate: What are the most promising IT trends that you are observing, and how do you see these trends
playing out?
Robert M. Metcalfe is a general partner with Polaris Venture Partners.
Metcalfe had three careers before becoming a venture capitalist:
While an engineer-scientist (1965-1979), he helped build the early Internet. In 1973, at the
Xerox Palo Alto Research Center, he invented Ethernet, the local-area networking standard on
which he shares four patents.
1998 LEADERSHIP
AWARD RECIPIENT
While an entrepreneur-executive (1979-1990), Metcalfe founded 3Com Corp., the billion-dollar networking company where at various times he was chairman, CEO, division general manager and vice president of engineering, sales and marketing.
While a publisher-pundit (1990-2000), Metcalfe was CEO of International Data Group’s InfoWorld. For eight years, he wrote
an Internet column read weekly by over 500,000 information technologists. He spoke often, appeared on radio, television and
the Web, and produced conferences, including ACM97, ACM1, Agenda, Pop!Tech and Vortex.
Metcalfe’s book credits include Packet Communication, Internet Collapses and Other InfoWorld Punditry, and Beyond
Calculation: The Next Fifty Years of Computing.
He serves on the boards of Polaris portfolio companies Ember Corp., Mintera Corp., Narad Networks, Paratek Microwave and
SiCortex Inc. He is chairman of Paratek. He is also a director of Avistar Communications Corp., IDC, IDG, MIT, Pop!Tech,
St. Mark’s School and MIT’s Technology Review magazine.
Metcalfe graduated from MIT in 1969 with bachelor’s degrees in electrical engineering and management. He received an M.S.
in applied mathematics from Harvard University in 1970. In 1973, he received his Ph.D. in computer science from Harvard,
where his doctoral dissertation was titled “Packet Communication.”
Among numerous awards, Metcalfe received the Grace Murray Hopper Award from the Association for Computing Machinery
(ACM) in 1980. In 1988, he received the Alexander Graham Bell Medal from the Institute of Electrical and Electronics
Engineers (IEEE). In 1995, he was elected to the American Academy of Arts and Sciences. In 1996, he received the IEEE’s
Medal of Honor. In 1997, Metcalfe was elected to the National Academy of Engineering. In 1998, he received the
Computerworld Honors Program’s 1998 MCI WorldCom Leadership Award for Innovation. In 1999, he was elected to the
International Engineering Consortium. In 2003, he won the Marconi International Fellowship and was inducted into the
prestigious Bay Shore High School Hall of Fame. He has also been awarded three honorary doctorates.
Metcalfe recently spoke with technology journalist Bruce Hoard of The Laureate about a spectrum of topics, including the current environment for IT innovation — and compliance issues’ threat to it — the rise of the video Internet, and the insidious
effects of spam, to name a few. Never short of opinions, he speaks with a comfortable conviction that comes from over 30 years
of involvement on the cutting edge of information technology.
The Laureate: How ripe is the current information-processing environment for breakthrough inventions and
innovations?
Metcalfe: Ripe as ever. There is this strange notion that ripeness of this kind comes and goes in cycles and
that there are these droughts. I guess it’s true that there is a punctuated evolution, where evolution stabilizes from time to time and then there is a discontinuity, so maybe that is the model from which your
question comes, but I don’t feel the model. I feel that innovation in computing is more continuous,
more exponential, rather than occasionally pulsed as your question would imply. I’m a venture capitalist
now — I have been for four years — and it is an assumption of this trade that there is a flow of innovations coming, and this firm has been steadily investing. So there are advances in supercomputing,
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Metcalfe: Moore’s Law [that the number of transistors per square inch of integrated circuits doubles every
12 months] continues, so there is the megatrend that drives everything, and I find no sign of it letting
up. It’s fun to see all the articles about whether Moore’s Law is going to end next year, or in 10 years, or
15 years, or is it over already? Self-fulfilling prophecy that it is, Moore’s Law continues, and that is the
main trend driving things. We’re investors now in a supercomputer company, which is once again leveraging off of Moore’s Law. Other trends? There is the networking trend into embedded. We started with
mainframes and moved to minicomputers, personal computers and handhelds — where we now see the
cell phone and the PDA conflating — but below that are the embedded computers, or ubiquitous computing, and below that still are sensor nets, and below that are RFID tags, so the whole movement
toward networking is getting smaller and reaching out further.
The Laureate: What else is hot?
Metcalfe: A trend that I have been talking about for some time and using in these offices as an investment
theme is the emergence of the video Internet. The Internet, as you may recall, started as teletype communication, and then fonts got added, and colors got added, and bitmaps got added, and pictures got
added, and music got added, and now we’re adding video. So for the next 10 years, we’re going to take
the whole Internet and upgrade it to video — all forms of video: television, video mail, video messaging, video telephone, videoconferencing, video merchandising, video things we can’t even think of yet.
This means the plumbing, i.e., the fibers at the core, have to get faster and the switches have to get
faster, and the protocols have to be updated — TCP/IP needs major revisions. The operating systems
also need updating, because they’re not really optimized to carry video. Everything is going to be
upgraded to carry video.
The Laureate: The video thing has been on the horizon for so long it seems, and it has always remained
elusive, largely because of lack of bandwidth.
Metcalfe: Well, even I said 10 years, which is a long time. It’s a gradual thing. Somebody will write a headline
two years from now, “Video Is Now Taking the World by Storm,” but it’s a gradual thing. Our children today
are stealing CDs, but very soon they’re going to be stealing DVDs — it’s just obviously straightforwardly predictable. And it’s our job to give them the tools to steal those feature-length films (laughs). I’m just joking
there. There is the inexorable trend toward hotter and hotter media. Video is next, and there will be HD and
minicameras. You may have also noticed that displays are getting bigger, cooler, flatter and cheaper.
My hope is that over time, videoconferencing per se and all the derivatives and adjunct functions
around videoconferencing will get so good that we’ll be able to gradually, substitute communication for
transportation. I think that is a big trend related to this video Internet thing.
The Laureate: Are there any particular vertical industries you are watching?
Metcalfe: Bio. There is the medical side of bio, which is famously poor in adopting information technology.
There are all those hospitals out there that are malfunctioning because instead of having proper IT, they
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have all the incompatible kludgery that the doctors have cobbled together. That is getting fixed. You can
feel it here in our offices as new companies come through. That huge sector of our economy called
health care needs IT and is beginning to get it, and that is a trend. Moving to the science side of medical, MIT just started a bioengineering department, which is a sure sign that the science of biology is
now getting to the point where we can stop all this trial-and-error nonsense that the drug industry has
relied upon and move more to engineering things. That is all IT-based. You go to these bio labs, and
they all have computers, and they’re all computational neuroscience, computational pharmacology, computational this and that. That’s another trend — the invasion of IT into the science side of the life sciences. I’m pushing my son and daughter to take more biology because I think biology is poised in the
way information technology was in the early 1980s. Now biotechnology is poised to really have dramatic advances supported by IT.
The Laureate: What do you think about all the bad news associated with the lack of security and the
proliferation of identity theft?
Metcalfe: The Internet was developed originally by graduate students who left out two major features
because it wasn’t their job. They left out economics, and they left out security, and we’re paying for that
even today. There was no structure put in the Internet for paying for things. Owning things and paying
for things was not thought of by grad students, because in the grad student world, everything is free,
basically. And that became ideology which we suffer from today. The other thing was security. We were
all well-meaning graduate students, so it never occurred to us that somebody would want to disrupt the
technology or steal it or something, so we forgot to build in security. As a result, the Internet at its core,
at the very ground level, has gaps which allow these security breaches to occur. For example, the source
fields and packets are unexamined generally in the Internet today, and that’s a source of people being
able to pretend that they are somebody else, and this gap occurs level after level up the stack.
By the way, spam is a very damaging phenomenon. I can’t rely on e-mail as much as I used to because
of our spam filter, which filters out mail that I want to get, but I can’t turn off the spam filter because I
would be deluged, and plus I don’t want my secretary seeing that garbage at work. Spam filtering is a
stopgap measure, and it needs to go away. It doesn’t really work. There are false positives and false negatives, which make e-mail unreliable. Also, the spam filter looks at the content of my e-mail, which I do
not like at all. All e-mail should be strongly encrypted so only the intended recipient can read it, and if
it is strongly encrypted, you can’t filter it, and you can’t see inside of it. I think the proper solutions have
to do with fixing the authentication mechanisms and security, and the Internet having some sort of permission-based system for sending mail. That way the people who send mail to you need permission to
do so through some encryption-based solution. Spam has been going on for 10 years now, and it’s surprising that someone hasn’t fixed it yet. I think a factor in that situation is ideological. There is an
Internet ideology, or culture, that prevents the community — largely the IETF — from fixing that
problem, because many of the obvious fixes are ideologically unacceptable to people.
The Laureate: For example…
Metcalfe: For example, I believe anonymity should not be the normal case. We need anonymity — there’s
no denying you need to have it — but it should be the exception. When you say that at an IETF meeting, you will get run out of the room as somebody who doesn’t get it. Well, I’m sorry, I do get it; they
don’t get it. We need to fix the security and economics mechanisms of the Internet. The seven most
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feared words during the Internet bubble were “You just don’t get it, do you?” As soon as someone said
that to you, you were supposed to walk out in shame because you didn’t understand, and then of course
the bubble burst, and all of a sudden it became clear that so many of the people who supposedly didn’t
get it actually did get it.
The Laureate: Going forward, is it going to be easier or more difficult for innovative start-up technologies
and companies to carve a niche for themselves?
Metcalfe: I have only one worry in that regard, as I am generally optimistic. We have a very efficient innovation engine here in the United States because we have companies willing to use products from start-ups.
By way of comparison, in Germany you have a hard time selling technology unless you’re Siemens. In the
United States, 3Com, when it had 30 people, could sell to the Fortune 500, so it’s the willingness of
American companies to try new technologies that keeps the innovation machine running. It allows new
technologies to enter the market and eventually become big technologies. I worry that we could lose that if
we’re not careful. Extending Sarbanes-Oxley and other cholesterol into the corporate system is bad in that
regard. Our companies could become even more CYA, risk-averse, and that would damage the innovation
system. You’ve heard of the writings of Nick Carr, who said, “IT doesn’t matter.” He wrote an article in the
Harvard Business Review with that same title. Then he wrote a book called Does IT Matter?, apparently
backpedaling a little but still arguing that corporate CIOs and their like have been profligate and irresponsible by buying new technologies, and they ought to rein themselves in and become risk and cost minimizers. If that formulation was adopted, it would be very damaging to our innovation system, because it relies
on having customers willing to try new technologies from start-ups.
The Laureate: Compliance issues aside, can’t large companies always pilot new technologies on a relatively
small basis without having to spend a lot of money on them?
Metcalfe: Sure, what I’m talking about is by degrees. As they become more conservative, as they listen more
to Nick Carr or they become more and more conservative because of Sarbanes-Oxley, then by degrees
these companies cut back on innovative explorations, and the innovation machine is retarded.
The Laureate: I’m wondering if there isn’t a positive byproduct to all this compliance activity, which is that
companies are updating their IT infrastructures, whereas they might not have before — for example, email archiving. Isn’t that a good thing?
Metcalfe: That’s the same argument that was made about Y2k — that is, that it generally sounded like a
waste of time, it was just a kludge mistake people made by making their fields too small, so all this
money was being wasted by people upgrading their systems. The counterargument was that those systems
needed upgrading anyway, and this was a forcing function for obsolescence of old software. You can say
the same thing about Sarbanes-Oxley or HIPAA compliance, so I suppose there is a positive side, but as
an entrepreneur on the small side of things, it just looks like a lot of cholesterol in the system, and a lot
of wrong people getting elevated. By that I mean the swashbuckling, high-tech entrepreneur board members are going away, and they’re being replaced by former public accountants and lawyers, and is that
good for the future of American industry and technology? I don’t think so. I’m worried about that.
Regarding e-mail archiving, we’re approximately at a point now where all information will be saved forever,
because it is cheaper and more legal to save it than it is to delete it. It will be interesting to watch this play
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9
out in terms of how it affects our databases, our disks, our networks and our software when suddenly the
assumption is that no data will ever be deleted again. What does that mean? It means a lot, and it changes
a lot of what we do, and I think that realization is now working its way up into the technologies we use.
The Laureate: How fearful are you that the federal government will try to take some kind of control of the
Internet in terms of taxing e-commerce?
Metcalfe: There is a conceit that what’s happening now with the Internet is unprecedented in the history of
the world, and we Internet people suffer that conceit. So when the federal government shows up, you
may hear people say, “You government people, you just keep doing whatever you’re doing over there,
but over here, since we are completely unprecedented in the history of the world, you’re not allowed,
and everything has to be different over here.” I don’t buy that argument. Taxation, generally, is a bad
thing everywhere, not just on the Internet, so to argue that it’s bad in one place and OK in another is a
silly argument. If it’s a good thing to tax commerce, damn it, it should be a good thing to tax commerce
on the Internet.
The Laureate: Everyone is used to everything being free on the Internet, so can you charge people?
Metcalfe: Exactly. Remember when I said that economics was left out of the Internet? It’s not going to be
free; it shouldn’t be free. Private property is a technology that was invented, and it works, and
economies without private property don’t work very well, and economies with private property work
just fine or much better. So the notion of private property as an accelerator of economic growth and
prosperity and freedom — all that should apply on the Internet, too. Cash, money, is a technology that
we invented to improve economic growth so that people could buy food and housing and clothing.
Why shouldn’t that technology also be useful on the Internet for stimulating investment and lubricating
the exchange of value in an economy? The notion that the Internet should be a special economic zone
where everything is free, that’s ridiculous.
The Laureate: But can you honestly say that you don’t feel a sense of resentment or hesitation if you’re surfing around the Internet and you find something you want to read and boom, you have to pay for it?
Metcalfe: It’s jolting because it’s new, but when I want to buy a record, I go to the record store — did I use
the word record? I meant CD. You can go to the CD store and buy it. I bought Nick Carr’s infamous
article on the Web for seven bucks. It was delivered right to my desktop within a minute, and yes, it was
an unusual event for me to have to buy something, but I think we ought to get used to it. I’ll tell you
why. If content on the Internet is to be free, that means the content you get will be determined by volunteers, or advertisers, or the government, or stupid venture capitalists, and I don’t want that. I want a
mechanism where I can get content that is not supportable by advertising, content which is not supportable by the government, content which is not going to go away as soon as the venture capitalists
run out of money. The Internet needs an economic structure for buying things for the same reason that
we needed it in the real world, which is if you want your shoes to be shined, you need a way of paying
the guy to shine them. He’s not going to stand in the airport and shine my shoes for nothing, Free is
too low a price. It’s bad ideology; it’s part of that aforementioned ideology which is holding the Internet
back. By the way, there is progress on this front. The mechanisms for economics are being developed.
You can buy stuff on the Internet now, it’s getting better and better, so that ideology which I have complained about is being overcome, gradually.
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The Laureate: What responsibilities do wealthy nations like the U.S. have when it comes to making sure
advanced information technologies are accessible — not only to their own citizens, but to citizens of
other, poorer countries around the world?
Metcalfe: That’s a very hard question. My starting point — first cut, to be refined — is none. There are no
responsibilities. We don’t have any. But we can refine that and say, “Well, what’s the best way of getting
the $100 computer that Nicholas Negroponte is currently promoting, so that the whole world can have
the benefits of information technology? I believe that if the whole world was on the Internet, we’d be a
better place, a freer place, a more prosperous place, but how are we going to do that? One way to do it
is to go to all the computer companies and say, “You have a responsibility to give what you do away to
all those poor suckers around the world. Not only that, but we’re going to make you do it. You can’t be
a computer company unless you give that stuff away!” That will be known as the bad method of doing
it. These companies have been driving prices down inexorably; the $100 computer is just around the
corner if it doesn’t already exist, thanks to competition and rapid technological innovation. So we’re not
talking about differences of ends, we’re talking about differences of means, and often people who use
that word the way you just used it in your question — “What responsibilities do corporations have?” —
usually have the wrong means in mind. They talk about this thing called the digital divide. Anyone who
uses the term digital divide should get out of my office. I’m sick of it, because the sentences that are
uttered right after that word usually are stupid suggestions about how to solve the problem. That word
is a code for, “I’m about to suggest something stupid, like forcing somebody to do something, or creating a monopoly, or taxing the hell out of somebody,” all of which do not result in bridging the digital
divide. That’s a refinement on my first answer, which is no responsibilities.
The Laureate: What about just in the U.S. as opposed to the rest of the world? Or does it make any difference?
Metcalfe: It doesn’t make any difference. There are places in the U.S. that would benefit from having more IT,
more Internet, in the same way that there are places in the world that would benefit. I once donated Internet
access to my school up in Maine. I put a T1 line into the local middle school, which already had an Ethernet
cluster of Macintosh’s. That T1 line sat unused for a year because the faculty were terrified by the prospect of
the children being on the Internet, so it took them a year to get their act together to let the kids on the
Internet. Kids know how to use the Internet, and some of them are way ahead of the teachers. Putting the
Internet in the schools is very complicated, and just running T1 lines into all of the schools is a mistake.
Oh, and the mistake was compounded. The state of Maine, where I lived for seven years, found a pile of
money, which they deemed to be excess charges by the state telephone monopoly, Verizon — $20 million
— and they had the brilliant idea that they would use this $20 million to help connect all the schools, like
putting a T1 line or 50K line into every school. So they took the $20 million, which should have been
returned to the people who paid it, and instead they said, “We’re going to give it to Verizon to build a
statewide network and provide Internet access to all those schools.” At the time they did that, there were
20 ISPs in the state of Maine dying to do that in competition with Verizon, but instead they gave the $20
million to Verizon to further build its monopoly in the state, seriously damaging the nascent competitors. I
say giving the money to the schools and letting the schools buy Internet access from whomever they want
would have been a better solution. They had their heart in the right place, but they fell back on using the
monopoly to achieve their goal, rather than stimulating competition, which would have worked better.
Continued
11
The Laureate: What were those teachers so concerned about?
Metcalfe: The children are more Internet-savvy than the teachers, and the teachers don’t like that. It threatens them. I was present at a meeting where then-governor Angus King of Maine was asked why his
budget failed to put enough money into teacher training. King was going to put the Internet in all
schools and give a laptop to all seventh graders, and the teachers were complaining bitterly about this
because they wanted the money for salaries — their salaries — and one of them said to King, “There’s
not enough money in your budget for teacher training,” and the governor said, “Well that’s because I
generally think teacher training is a waste of money. I once saw a proposed syllabus for teacher training
in which mouse competency is a weeklong session.” (laughs). Needless to say, the teachers were very
upset with that answer (more laughter).
Bruce Hoard is a technology journalist and was the founding editor of IDG’s Network World from 1986 to 1988.
12
EMPOWERING BUSINESS
AND SOCIETY THROUGH
UBIQUITOUS DATA ACCESS
Addressing the torrent of data today will
improve our lives in the future
Clyde Smith
Senior Vice President, Broadcast Engineering, Research and Development,
Quality Assurance and Metrics
Turner Broadcasting System, Inc.
TURNER BROADCASTING
When I was recently asked, “What is a key attribute of an information technology leader?” my response was, “The ability to provide vision.” It is no coincidence
that in virtually every language on earth the acknowledgement of understanding
is the same as that of seeing. Creating and sharing a common vision is crucial to
managing an effective organization. Promoting and supporting that vision for all
to see and follow is one of my key leadership attributes.
2005 21st CENTURY
ACHIEVEMENT AWARD
RECIPIENT
One definition of information technology is “the application of modern and
emerging technologies to the creation, management and use of information.”
Vision and leadership are prerequisites to the effective application of emerging technologies for information
management. To illustrate this, let’s look at the issues associated with the creation and management of
information and the growth of information production.
Unleashing the power of print
In an issue focused on reviewing the events of the 20th century and the past millennium, Time magazine
chose the printing of the Gutenberg bible as the most outstanding event of the millennium. Time considered the invention of print with mobile letters in the 15th century to be the start of a worldwide information revolution. The magazine further stated that communication as we know it today would not have been
possible without Gutenberg. Through the application of this innovative “modern” technology, information
was released from the bonds of a closed environment and the first steps were taken toward establishing an
open global information network.
The next 50 years saw great increases in productivity. Whereas previously 10 monks could produce approximately 13,000 pages a year, 10 printers could produce 25 million pages per year. By way of comparison, the
average page contains approximately 2 kilobytes of information. In the mid 15th century, a productive
group of 10 monks could produce 26 megabytes of information in a year. By 1500, nearly 50 years later, 10
people could produce 50 gigabytes per year. The world population in 1500 was estimated to be 425 million
people. It is estimated that by the end of the 15th century, about 35,000 different book titles had been
published and printed. The total number of copies produced is estimated at 20,000,000, with 77% of the
books in Latin and 45% dealing with religion.
14
Today the world’s population is 6.4 billion people. According to a study entitled “How much information?
2003,” which was produced by faculty and students at the School of Information Management and Systems
at the University of California, Berkeley, 5 exabytes of information was produced and “published” on print,
film and magnetic and optical storage in 2002. That’s the equivalent of 1,250 billion books. So while we’ve
seen the world’s population increase by a factor of 15, we’ve also seen the amount of information published
in a year increase by a factor of 62,000.
This massive increase in information and its ongoing growth rate — which is estimated to be doubling
every three years — is the foremost challenge facing both the IT industry and society today. One of the
main driving factors is that for the first time in history, the technology that creates information is becoming
ubiquitous, and it is the same technology that is used for publishing, distribution, storage, access and analysis. Virtually all of us are now information producers, publishers and users.
For the individual, this can represent a feast for the intellect as well as an overwhelming flood of opportunities. The ease of information access has created a personal information management challenge that most
corporations in the 1950s could not have imagined, let alone managed.
This information is the lifeblood of businesses. In the banking, insurance and media sectors, for instance,
the accurate and timely collection of information, followed by analysis, distribution and storage, is critical
to their core businesses.
Turning the problem into a solution
Thankfully the same technology that creates the problem can be the solution to the problem.
For example, we are making great strides in information storage, access and analysis, which are needed to at
least match the rate of information creation and distribution. Particularly in the area of storage, the reduction of human intervention required to manage, improve access to, and enhance utilization of storage will
produce a shift in IT budgets toward acquiring more automated data life-cycle management tools and greatly improving the ratio of personnel to volume of storage managed. Policy-based management software
enabled by autonomous analysis tools has been — and is being — developed to permit the percentage of
managed data to catch up with the exponential increase in the growth of data. The current flood of information can no longer be addressed by human-intervention-based techniques. And even if it could, the addition of trained personnel would be far from a panacea because management by human intervention can
never be error-free. As a result, the logical solution is to apply automated technology that can repetitively
manage tasks in an error-free environment. This would enable the technology that is creating the problem
to also be at the core of the solution.
The issues of information overload have long been addressed by the military, and perhaps most notably in
the information-rich environments of combat pilots. Their aircraft systems data is constantly being analyzed, allowing them to focus on carrying out their missions as opposed to worrying about lesser tasks.
Many business executives are not fortunate enough to work in such highly automated environments;
instead, they have to rely on assistants and other support staff to provide them with business-critical data
for their access and analysis. Unfortunately for them, the number of assistants and staff is not growing fast
enough keep up with the growth rate of the information.
Continued
15
Again the same technology that creates the problem can be applied to solving it. Today’s search engines are
significantly more advanced than their early predecessors, which looked for text matches across the Internet.
The expression, “I’ll Google it”, has become a common phrase in daily conversation. As voice, video and
data all increasingly expand and converge within IT information infrastructures, these forms of information
will be added to the search engine arsenal.
FINGERPRINTS:
THE LONGEST-RUNNING
BIOMETRICS SUCCESS STORY
Overcoming the barriers to productivity
Other identification techniques fail to meet
the stringent demands of law enforcement
The benefits of search engine technology are as significant to the individual as they are to the corporation.
While the corporate world depends on these tools as strategic resources to face an ever more diverse and
competitive environment, individuals benefit from the removal of barriers posed by time and location.
Growing up in rural Maine, my access to information was limited to weekly trips into the city for visits to
the library. Today, location barriers have been largely removed by improved access, and the time spent gathering data as been vastly reduced.
How will all this unprecedented technology help us in the future? Thanks to ubiquitous network access,
users will truly be able to access information from any location at any time — whether it be from their
offices, homes or, in my case, aboard a boat in warmer climes. We have autonomous tools monitoring email, publications, newscasts and phone calls; these tools screen these information sources based on our priorities and then sort and store the appropriate information for presentation at the appropriate time.
Enabled as never before, I can work efficiently by concentrating on the most important tasks first and then
moving down through the priorities, knowing that I’m not missing that all-important call from the board,
or information on a competitor launching a new project, or news that a major supplier is in serious financial condition. Most important, I am looking forward to having more quality time to share with my staff
and colleagues, as we work toward creating our vision.
Clyde D. Smith is Senior Vice President of Broadcast Engineering, Research and Development, Quality Assurance and Metrics
for Turner Broadcasting System, Inc. In this role, he oversees strategic technology planning for Turner Broadcasting System, Inc.’s
CNN and Turner Entertainment Group, and the operational supervision of broadcast and production technology operations for
Entertainment Network Operations and Turner Studios.
In this capacity, Smith is responsible for the strategic development and planning of new technology in addition to the operational transition of media from production to broadcast to air. Smith’s broad knowledge of operational and technical systems
and hands-on experience developing processes for integrating operational facilities from the ground up, is vital to the Turner
Entertainment Group’s continuing expansion. Smith’s responsibilities are paramount to the technical and operational design of,
and migration into, a new 198,000 square foot, Network Operations facility, which was completed Fall 2003.
Smith oversaw the technical transition of on-air operations for 19 broadcast cable networks from the 1920’s historic mansion to
the new state-of-the-art facility on the Atlanta Techwood Campus of Turner Entertainment Networks. The Network Operations
unit provides wide-ranging 24-hour functional support for the Turner Broadcasting System, Inc. entertainment networks, which
include TBS Superstation, WTBS-17, TNT east and west, Cartoon Network, Turner Classic Movies, Boomerang, Boomerang
Brazil and Turner South, as well as nine networks in Latin America.
Ming Hsieh
Chief Executive Officer
Cogent Systems Inc.
COGENT SYSTEMS, INC.
We are not all the same. Each man, woman and child is an individual and can be
picked out from the several billions of other human beings spread across the
globe. When we recognize someone, we do it very quickly, mostly subconsciously,
and though it may seem a very trivial exercise, it is actually one of the most complex computational procedures known.
If we ask a machine to do the recognizing, the operation is called “biometrics” — the
technology concerned with automated methods of recognizing a person based on physiological or behavioral characteristics. Physiological features are what a person “is,” in other words, entities that form a
part of a person’s physical makeup. Examples, going roughly from head to toe, include hair chemistry, the shape of
the face, patterns of iris and retina, ear prints, teeth, voice properties, wrist veins, hand geometry, foot impressions,
DNA, and even body odor. Behavioral characteristics are what a person “does,” and they include handwriting and
signatures, the manner of walking, and speech patterns.
2005 FINALIST
Biometrics researchers believe that everyone looks, smells and acts differently. There is good reason to
believe that if any attribute of a large animal, and maybe of any living creature, is analyzed in enough detail,
that particular individual can be distinguished unambiguously from the millions of its fellows. After all, it is
claimed that every snowflake is unique.
In our own private lives, we obviously need the sixth sense of person recognition, which has evolved over
millions of years, so that we can form and maintain relationships. But organizations need this sense too:
Banks want to give money to only the right customer, immigration officers allow only legitimate travelers
into a country, and the police must arrest the criminals and not innocent passers-by.
A historical perspective
In the 19th century, police tried a number of ways to identify their clients. The best-known method was the
Bertillon technique, in which an arrested person would be measured all over in great detail, so that his record
would contain the lengths of his arms and legs, hands and feet, fingers and toes, as well as his height, waist,
eye separation, ear shape, neck thickness and so on. Even then, the prison uniform probably didn’t fit.
Continued
16
17
But Bertillon failed partly because of the enormous difficulty of making these highly precise measurements
in the first place, and partly because the numbers were different the next time the subject was measured.
The human body is not a static lump of metal but a living, growing, changing entity.
Despite these human dynamics, one characteristic emerged that eclipsed the Bertillon dimensional analysis,
and that was the fingerprint. A fingerprint is an impression of the network of ridges on the friction surface
of the skin on a finger or thumb. If you look carefully at a fingerprint, you will see that some of the ridges
suffer from interruptions in their smooth flow, i.e., either a ridge ending where the ridge stops suddenly, or
a fork where it splits. These points of interruption are called minutiae, and their layout on a plan of the
ridges is extremely stable and totally characteristic of the finger.
Minutiae are so stable that a fetus in the womb has exactly the same fingerprint minutia map as he will
have as a child, adult, grandparent and indeed corpse (apart from overall size, and give or take a few scars).
This stability can be described as ante-natal to post-mortem. The uniqueness can be judged by the fact that
no two fingerprints having at least eight or 10 identical points, and none different, have ever been found to
come from two different fingers. The occasional law court argument about identity via fingerprints always
boils down to inaccurate testimony or problematic processing in the laboratory.
For thousands of years fingerprints have been known to be good identifiers. We have evidence that the
ancient Egyptians and the Chinese used fingerprints instead of signatures in legal documents, and pottery
has been unearthed, dating back millennia, showing thumb prints that are thought to have been placed by
the potter to prove the authorship of the piece.
Law and order lynchpin
Besides its stability and uniqueness, there are several other practical reasons that the fingerprint now plays
such a remarkably important role in police and other law enforcement work. First, fingerprints can be
obtained from an arrested or detained person very easily, by a relatively inexperienced officer, with no risk
of injury to either party, or even (using modern inkless capture) any mess. By way of comparison, taking
blood samples or shining a laser into the eye is not always as safe or straightforward.
Second, law enforcement agencies (police, border control, antiterror units, courts of law) around the world
that have extensive experience with fingerprints stretching back for more than a century know how they can
be used to best effect, and have access to databases of tens of millions of records.
Third, partial marks are left at crime scenes in quantities that no other biometric can rival. A criminal never
leaves a voice sample or a picture of his eye, and rarely (although it has happened) an ear print. And fourth,
the technology of automated fingerprint matching is currently very mature and well understood.
The use of fingerprints by police as a method of personal identification first occurred in Great Britain in
1901, when the Metropolitan Police set up their fingerprint department. The New York Police followed in
1902, and the FBI in 1924. Until the late 1970s, identification was done purely using paper. Highly
trained fingerprint examiners would look through bundles and bundles of fingerprint forms containing
the finger impressions of arrested criminals until they found the one that matched the new form from a
recent arrest — or the scrappy partial latent mark obtained from the scene of a crime. It was very tedious
and time-consuming work.
Advent of the AFIS
For three-quarters of a century, many attempts were made at automating fingerprint comparison, but it
wasn’t until the computer became a usable tool that real progress was made. Then it became possible to
extract the minutia map and other fingerprint features automatically from an image, and to compare this
map again automatically with the maps that resided in the database. Such technology is known as an
Automated Fingerprint Identification System, or AFIS.
Over the years, the question of fingerprint comparison has been addressed by some of the best experts in
universities, government and industry. Some extremely brilliant ideas have been put forward, but most have
fallen by the wayside due to the normal evolutionary survival-of-the-fittest progress that guides technology.
A technique must not only provide accurate matching, but also it must be fast, robust, easy to use and simple to upgrade. Also, if the AFIS is to be readily marketable, it can’t cost too much, and the supplier must
be able to demonstrate it working on a realistically sized database.
Today there are probably only about half-dozen companies in the world that regularly build AFIS systems
suitable for law enforcement and other large government and commercial interests that work with databases
holding tens of millions of records. With applications such as ID cards and passports utilizing biometrics,
databases holding hundreds of millions of records will become a reality in a few short years.
Even though the use of fingerprints is more than a century old, no better method of proving personal identification has yet been devised, and fingerprinting continues to be a vital weapon in the arsenal of police
forces worldwide, both as a means of maintaining accurate criminal records and detecting crime. AFIS technology is now starting to be used not only in police, border protection and counter-terrorist applications,
but also in a host of other security areas where personal identification is needed. These areas include passports, ID cards, physical access control, time and attendance systems, and other applications.
Advantages over iris comparison and facial recognition
The most mature fingerprint competitors are iris comparison and facial recognition. Both of these technologies have been shown to offer considerable benefits in identification but are not yet very widely used.
Iris matching is a noncontact technique that can provide a great advantage in applications such as access
control. However, it is not practical for law enforcement, as criminals do not leave personal iris information
at crime scenes. Facial recognition has the drawback of being dependent on lighting conditions and whether
the subject is wearing glasses, has had a haircut, is looking at the camera and other circumstances. It works
well with cooperative subjects in controlled locations, such as someone clocking in at an office, but has not
been very successful in monitoring real people going about their business in busy environments, such as
queues at airports or other areas where there are crowds. And neither technology can point to the successful
and consistently accurate searching of databases containing a million or more subjects.
So what does fingerprint identification offer today? Most police forces around the world hold computer
databases containing the fingerprints of recorded criminals. A local force might have tens of thousands of
records, while national forces store many millions. For example, the FBI database contains over 40 million
people, the U.K. national AFIS holds 6 million, and every time a new criminal is arrested, the police must
determine whether that person is already on their books or is a new addition. The AFIS must do this job in
Continued
18
19
a few minutes. Also, with international standards in place for the electronic exchange of fingerprint
records, police forces and other organizations can search one another’s databases to determine, for example,
if a person has been arrested in a different jurisdiction or another country.
control devices and even handheld computers. Authorization is carried out by the user touching a finger
on the small built-in sensor at the bottom of the display, and the chip matches the fingerprint against
those stored on the unit.
Crime scenes reveal a slightly different picture. As we have learned from innumerable police films and
TV programs, after a crime has been committed the police technical team searches the area for any finger
marks the criminal may have accidentally left behind. These marks are often called “latent,” because they
can’t be seen by the eye until they are either processed using dusting powder, or worked up as part of
more-complex physical and chemical processes. Again, these partial and distorted images are compared
with the fingerprints in the database to see if the perpetrator exists in the collection of criminal records.
But this kind of search is more difficult, and usually the AFIS cannot achieve a good result by itself,
which requires additional help from a human fingerprint examiner who can identify fingerprint features
that can be used to perform a search.
For example, a person might carry a smart card, which contains information about his fingerprint, and the
access control mechanism would compare the new fingerprint with that stored on the card. Or perhaps a
small database is held on the door unit, and the new fingerprint is matched against one or all of these,
depending on whether the applicant has to give a name or just leave the system to determine if he is on the
authorized list. These comparisons are respectively known as one-to-one and one-to-many searches. In
another scenario, the system might compare the new fingerprint with records in a remote central database
via a communications network. With today’s wireless technology, fingerprints can be captured almost anywhere and searched in one or more fingerprint repositories.
Even high-class and professional criminals can get caught by their fingerprints. Some years ago, the IRA
tried to blow up most of the British government at their annual conference at a seaside hotel. The offender
was eventually detected after the police found a tiny smudged piece of palm mark on the hotel’s register.
Obviously he would have attracted considerable attention if he had signed in wearing gloves. Speaking of
terrorists, it is not possible to assemble a bomb while wearing gloves, and many arrests have been made after
marks were found on bomb parts or wrapping material.
Tool against terror
Not just the police use fingerprint identification. Since the Sept. 11, 2001, attacks in New York and
Washington, authorities around the world have stepped up their protection against terrorists. Visitors to the
U.S. provide their fingerprints at port of entry, and these fingerprints are searched against a watchlist database that returns a “yes” or “no” result to an immigration official within seconds. Other countries have
introduced, or plan to introduce, similar mechanisms, including the European Union.
People-smuggling and fraudulent asylum-seeking are also growth industries. A number of countries now
regularly take the prints of all asylum applicants to check whether they have had a similar request refused in
the past, or whether they might be illegal immigrants. Again, the EU provides an international flavor by its
implementation of Eurodac, a Cogent Systems AFIS that checks whether an asylum seeker has previously
applied to any of the nation states in the union.
Fingerprints have also been used to establish identity for national elections. In 2004, a voter authentication
system for the government of Venezuela was provided to guarantee “One Voter – One Vote” performance.
Twelve thousand authentication stations throughout the country were connected via satellite dishes at every
voter center to a central AFIS to ensure the unique identity of every voter. On the day of the election,
approximately 1 million people per hour had their fingerprints captured, searched and enrolled over a period of 10 hours — with identification results consistently returned within seconds.
Thirty years ago, when computer technology was first becoming available, an AFIS was a large, expensive, complex installation, requiring considerable expertise to run and maintain. Even in the 1990s only
large public authorities could consider such systems. Today, what previously required a mainframe computer can be performed by a single chip, enabling AFIS identification applications on smart cards, access
20
As fingerprint matchers and data storage units get smaller and cheaper, the deployment of AFIS units is
becoming more widespread.
Futuristic applications
Predicting the direction of technology is always a tricky job. At the beginning of the 20th century, there was
serious concern about traffic in London because the statistics extrapolated from current observations
showed that the city would be six feet deep in horse droppings within 20 years. And who was it that said
that we would never need more than a dozen or so computers in the world? Or that there was no conceivable use for the scientific discovery of splitting the atomic nucleus? Or that the U.S. Patent Office should
be closed down, as everything that could ever be invented was already in existence? In each case these specialists in their fields were proven wrong.
Speculation inevitably gets overtaken by the real world. However, some trends appear inevitable. One is
that law enforcement and public protection will continue to loom large in our daily affairs, and that personal identification will become increasingly important. We can envisage the time when no visitor will
cross any border without being identified by a biometric device, to ensure that he is not a terrorist or an
illegal immigrant. The time is close when all police officers on the streets will carry a small fingerprint
unit, maybe attached to a radio, so that a lawfully detained suspect can be instantly checked against the
criminal database.
Also, many national governments are well on the way to introducing personal identity cards based on biometrics. These will be used not just for law enforcement purposes, but to ensure that the holder is eligible
to access benefits from government entitlement programs. Biometric identification, with or without smart
cards, is likely to be deployed in reducing election fraud — as it was in Venezuela — replacing driving
licenses, ensuring that teachers or hospital staff have never been convicted of any offense that might impact
their work, and so on.
Cash machines and credit card authorization are clear applications for biometrics. Imagine not having to
remember a dozen PIN numbers when out shopping, but instead being required only to present your card
and press a finger on the sensor in order to make a purchase or receive cash. Or, going a short step further,
imagine being able to do away with cards altogether, as the customer provides a finger, the AFIS searches
Continued
21
the whole database, and then matches him to the stored record where the details of the bank balance or
credit rating is held. Indeed it seems possible to remove the need for cash, as well as checks and credit
cards, when every trader can immediately extract money direct from the bank account of any authenticated customer.
Fingerprint technology is also being integrated into mobile phones, so that it is no longer necessary to
answer questions about our birth dates or mothers’ maiden names when making inquiries such as financial transactions that require positive identification. Some people think that “Big Brother” is starting to
get too interested in our personal affairs. Just as public acceptance of widespread biometrics usage needs
to evolve, we must also remain constantly alert to the danger of governments or big business knowing
too much about us. The only certainty is that the world in 20 years will be quite different from what we
imagine it will be.
Ming Hsieh has served as Chief Executive Officer, President and Chairman of the Board of Directors since founding Cogent in
1990. Mr. Hsieh is responsible for Cogent’s executive management and his responsibilities include long-range planning and corporate growth, as well as developing and implementing company policies, procedures and philosophy. Prior to founding Cogent,
Mr. Hsieh founded and was Vice President of AMAX Technology from 1987 to 1990. Prior to that, Mr. Hsieh was a research
and development engineer at International Rectifier from 1985 to 1987. Mr. Hsieh received a B.S.E.E. from University of
Southern California in 1983 and an M.S.E.E. from University of Southern California in 1984.
INNOVATION FOR THE
BATTLEFIELD: COMMUNICATIONS
AND INFORMATION SYSTEMS
SUPPORT TO THE WARFIGHTER
Lieutenant Colonel Karlton D. Johnson
Commander
Pacific Air Forces Computer Systems Squadron
PACIFIC AIR FORCES
COMPUTER SYSTEMS
SQUADRON
Communications and information system technologies continue to change the
way people see their world on a daily basis. Not too long ago, many of us were
awed by technological advances such as Radio Shack’s TRS-80 or the
Commodore 64. Today, our children use technologies such as Leap Pad to
enhance their learning, and these have significantly greater power than those systems of old. Indeed, technology is literally reshaping our lives and the business
environment in which we operate. This is clearly seen in military operations.
2005 LAUREATE
Whatever a battle’s location, timely information remains a critical component for
rapid decision-making. And in every operation, communications professionals in
the Air Force continue to be vital enablers for delivering that knowledge to deployed warfighters. The aerospace environment in which we operate is highly complex, potentially lethal and one in which we must
continue to gain superiority in order to achieve military operational effects and objectives.
Central to achieving these operational ends are the concepts of vertical and horizontal integration. These two operational tenets from Air Force doctrine form the basis for how our processes, operational capabilities and decisionquality information flow are interlaced and then synchronized to remove gaps or “seams” in our targeting processes.
Consider for a moment our recent successes in aerospace missions over Southwest Asia. These missions demonstrate how well the Air Force has mastered the art and science of gaining air and space superiority against a determined enemy. We are now exploring concepts such as aerospace dominance, time-sensitive targeting, predictive
battlespace awareness and effects-based operations that are essential operational realities for flying missions today.
At the center of it all is communications and information systems technology. Looking toward the future,
those technologies must be enhanced to further evolve these realities and help future airmen achieve total
battlespace awareness through the support of real-time decision-making.
Into the future
What are some of the capabilities we will need in a network-centric environment? What are some of the
tools warfighters will use? Consider the following:
Unmanned Aerial Vehicles (UAVs). UAVs are being employed in various forms across the military. Look
on CNN, and you’ll see UAVs flying just like something out of a science fiction story. UAVs are aircraft
Continued
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23
that can be controlled remotely or “self-piloted.” Typically a UAV carries a variety of sensors for intelligence-gathering and reconnaissance missions. UAV airframes include Predator (which provides imagery
and intelligence from distances of up to approximately 500 miles) and Global Hawk (which flies at high
altitudes and has a long loiter time for more demanding missions). Regardless of the platform, UAVs have
significantly improved the acquisition of battlefield intelligence for the warfighter. Most recently, the military has begun research into the future use of combat UAVs that may change the way we view placement
of human aviators in aircraft. From a communications and information perspective, mission planners will
face significant challenges when attempting to seamlessly integrate combat UAVs into the existing military
network architecture. However, this enhancement will greatly improve the viability of both UAVs and
combat UAVs for future operations.
Improving sensor-to-shooter capabilities. On the battlefield, information is life. Getting the right information to the right person at the right time can mean the difference between the elimination of an approved
target and the possibility of collateral damage and loss of life to those not engaged in combat operations.
The problem is this: There are so many technology interfaces on the battlefield at one time; sensors overlap
other sensors in a cacophony of information that is not always made readily available to those who need it.
Thus, the goal is to align battlefield sensors in a manner that gets the right information to operators, e.g.
“shooters,” just in time for critical decision-making.
Military warriors continue to rethink how they employ horizontal and vertical information technologies in combat to achieve battlefield effects as desired by the combatant commander. These alignments
should help tighten the integration of technologies so the cycle time between “information” and
“decision-making” decreases dramatically. Command, Control, Communications, Computers,
Intelligence, Surveillance and Reconnaissance (C4ISR) integration will thus provide critical links
required by foot soldiers and fighter pilots alike for enabling time- critical targeting and increasing
real-time situational awareness.
Improving network-centric operations. The more dynamic the enterprise, the more important it becomes
to have a centralized location for managing disparate technologies effectively. In the Air Force, we facilitate
the management of that information availability via the Network Operations Security Center, or NOSC.
The NOSC’s mission is straight-forward: Provide the highest level of operational availability and status oversight of communications assets within the theater of operations while maintaining an information assurance
emphasis for the network enterprise. Because of the network’s ability to influence operations, military communicators view it as a weapons system. Therefore, the NOSC is both the senior communicator’s execution
arm and his primary weapon system for ensuring that the warfighter’s communications needs are met.
From an airpower perspective, the NOSC is comparable to the Air Operations Center, or AOC. The AOC
directs airpower for a theater and the NOSC directs network operations. In the Pacific theater, for example,
the NOSC has operational control over the Pacific Air Forces (PACAF) enterprise network. This includes
what we call Boundary Protection services, which we refer to as our version of “radar surveillance and integrated air defense systems” for the enterprise.
We orchestrate this with Base Network Control Centers (NCC). Each NCC provides Tier 1 support for its
customers, including core services such as e-mail, base level C4 support etc. These centers are the first line of
24
network defense and the first level of customer service. When NCC personnel encounter a problem beyond
their capability, they vector the issue to the NOSC, and we engage to provide the next level of support. This
includes sourcing support from industry partners who provide us with network tools and technology.
Additionally, the NOSC facilitates working relationships between various Department of Defense organizations such
as the Pacific Command Tactical Command and Control Center (TCCC) and Joint Task Force-Computer Network
Operations (JTF-CNO) to guarantee enterprise information assurance during normal and contingency operations.
Technology vs. process
It is important to note that, despite significant advances in technology, communications and information
capabilities are only as good as the processes behind them. In the Pacific Air Forces, network professionals remain focused on taking “net ops” into the future through a concept we call “Operational Rigor and
Discipline.” We define Ops Rigor and Discipline as the systematic process of creating clearly defined and
documented procedures for a process (in our case, net ops). By following this process, we eliminate the
“gremlin management” approach that frequently typifies the way business is conducted in some enterprises, while ensuring the success of our operations by doing the same correct procedures over and over
with positive results.
Ops Rigor and Discipline (ORD) is a critical component of future network operations, and we codify it by
the following formula:
[
3
3
E
]
2
ORD M P I V
In this formula, Ops Rigor and Discipline is achieved by having the right mind-set, means, and methods in
place. Along with this, we must have the right purpose in mind along with the correct processes to sustain
rigor over time. Whatever we choose to do, we must always show forward progress, lest we sail the skies
without the aid of navigation. Additionally, Ops Rigor and Discipline demands that we show an appropriate level of impact; thus, the technologies we choose to employ should be applicable across the entire command and not just the local level. The results of our efforts must also go through some form of verification
and validation to ensure we have achieved the desired effects. If you then factor those efforts by the level
of excellence you are willing to infuse in the process, you can achieve Ops Rigor and Discipline.
Through the use of Ops Rigor and Discipline, we have been able to move even closer to closing the seams
in our operations, but the best is yet to come.
What’s next?
Communications and information continue to undergo changes in order to enable our deployed warriors with “Predictive Battle Space Situational Awareness” and to facilitate their ability to conduct
Effects-Based Operations across the globe. Making this a reality requires several things. Along with
infusions of enhanced technologies, our organization continues to standardize the enterprise and lock
down configurations down to the desktop. This also means that military organizations must facilitate
the methodical, systematic deployment of new technologies in collaboration with our industry partners
to assist in automating data gathering, reporting and tracking of network status while preventing
“County Options” that destabilize the network.
Continued
25
Most importantly, future organizations must create new tactics, techniques and procedures for our IT professionals, identify network processes, focus on filling the gaps in guidance, identify training deficiencies,
and then train to the standard. The complexities of future operations demand that we have credentialed
personnel “flying the network,” and that those professionals erect strong functions to sustain their efforts
over the long term.
INNOVATION – WAITING FOR
THE NEXT GREAT TECHNOLOGY
BREAKTHROUGH
Each military professional has a commitment to protect our people in harm’s way and to help bring them
home safely. The right technology mix helps make that happen. Thus, we can leverage our competencies to
decrease latency in the warfighter’s decision cycle and ensure decision superiority anytime, anywhere.
Sue Powers
Chief Information Officer and Senior Vice President, Worldwide Product Solutions
Worldspan, L.P.
Lieutenant Colonel Karlton D. Johnson is the Commander of the PACAF Computer Systems Squadron, Hickam Air Force
Base, Hawaii. He commands 164 communications scientists, communications specialists, staff and 222 contractors that provide
command, control, communications, computer and intelligence systems support to the warfighting missions of the United States
Pacific Command, and Headquarters Pacific Air Forces.
Lieutenant Colonel Johnson was commissioned through the Air Force Reserve Officer Training Program in 1988 after graduating from West Virginia University with a Bachelors of Science in Information Systems Management. He is married to the former Chi McIntyre of Menomonie, Wisconsin, and they have one son, Liam Alexander Johnson.
Disclaimer
Opinions. The views and opinions of author(s) expressed herein do not necessarily state or reflect the official policy or position
of the Department of the Air Force, Department of Defense, or United States Government.
Liability. Neither the United States Government nor any agency thereof, nor any of their employees, nor any of their contractors,
subcontractors, or their employees, makes any warranty, express or implied, or assumes any legal liability or responsibility for the
accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed, or represents that its use
would not infringe on privately owned rights.
Copyright. Air Force and other Federal government authored documents are in the public domain. Some documents may be protected under the U.S. and Foreign Copyright Laws. Permission to reproduce may be required.
Non-endorsement. Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, or favoring by the United
States Government. The views and opinions of authors expressed herein do not necessarily state or reflect those of the United
States Government, and shall not be used for advertising or product endorsement purposes.
WORLDSPAN, L.P.
Innovation — it is the call to action for many technology divisions and organizations in today’s hypercompetitive worldwide business environment. Relentless
innovation is the strategy companies employ to provide a unique value proposition
to their customers. Through innovation, companies avoid falling into the trap of
selling commodity products and competing on price alone.
In the U.S., organizations are using global resources to ensure the delivery of technology that functions reliably and in a cost-effective manner. According to industry analysts, what will distinguish the U.S. technology community is innovation — and it is this unique ability to innovate that will fuel growth in the technology employment sector, despite jobs moving offshore.
2005 LAUREATE
In the pursuit of innovation, technology is always involved, either directly or indirectly. For example, many
companies are looking to employ the customer relationship management capabilities provided by CRM
software and databases as the tools for developing strong bonds with their customers, which is an indirect
use of technology. In some cases, technology is the way to differentiate a commodity service. A case in point
is the telecommunications industry, which uses the lure of the latest cell phone to attract customers. For
many companies, technology is the product.
At Worldspan, we provide technology solutions for the travel industry. Our products include reservation
systems automation for travel agencies, consumer e-commerce sites and corporate travel departments. We
also provide technology solutions for airlines, including airline hosting, airline pricing, airfare shopping,
electronic ticketing and airline ticket reissues services. We see our ability to continue thriving in a changing
and competitive industry entirely as a function of our ability to constantly innovate. Regardless of where
you turn, innovation is an imperative for the technology professional.
Where is the source of innovation?
Technology publications and technology analysts spend a great deal of time looking for and predicting the
next disruptive technology that will drive innovation. Recent predictions have included wireless, convergence, interoperability, XML and countless other important technology trends that will surely contribute to
future innovation but are not in and of themselves innovative.
If you believe the hype, innovation is most likely to come from one of two places: a bright person working
in his garage, or a breakthrough new technology invention. In fact, we can all name two innovations that
were created in that fashion: the PC and e-commerce.
Continued
26
27
The PC existed for several years, but it wasn’t until spreadsheet software came about that it really took off.
In hindsight, we can see that it wasn’t the technology but rather the creation of a compelling reason to use
the PC that resulted in innovation. The e-commerce story is similar. The Internet was created by the
Advanced Research Projects Agency within the U.S. Department of Defense in cooperation with the academic community as a way to communicate across organizations. As such, it initially languished. It wasn’t
until three things came together — usability, widespread use of PCs and, most important, unlimited
Internet access — that the e-commerce innovation revolution began. Clearly, innovation is, in part, the
light bulb illuminating, but it also requires an understanding of how technology can be used to solve a
problem or provide a needed solution. At its essence, innovation is the result of a partnership between technology capabilities and need.
How do we deliver innovation?
Given that IT innovation is necessary, requires outstanding technology, calls for alignment with the right
business climate and must provide a needed and unique solution to an unmet need, how do we deliver it? I
believe that innovation, like everything else we do in IT and in life, comes from hard work involving a
thoughtful and structured approach — and often a bit of luck.
At Worldspan, we are the world’s largest airline reservation transaction processor for online travel agencies, having processed 64% of all global distribution system, or GDS, online air transactions. This leadership position in e-commerce has moved us from being tied for last place in the U.S. to a dominant firstplace position that is only expanding. One of the keys to our success in securing a leading position in
Internet travel transactions was our suite of innovative products. The products provided our customers
— travel e-commerce sites — with easy integration and consumer fare shopping. Our innovation was the
ability to offer consumers choices that created a competitive advantage for us. And to be honest, yes,
there was some luck involved as well. Perhaps the more brilliant the innovation, the better the chance
that luck will fall out of it.
Innovation requires a plan of action
Our plan to continue driving innovation is multifaceted. It starts by including everyone in the process
through a suggestion program and corporate communications initiative, which originates with the CEO.
We understand that innovation is more than just listening to what customers request; it must also solve
their problems. When asked, our employees state that the key to our success is “solving our customers’
problems before they know they have one.” We instill a culture of personal responsibility and involvement.
The IT organization is encouraged to suggest ways our products could be used or expanded, and we hold
regular sessions with the marketing department to review those new product ideas. We also have a regular
“new technology opportunity” session where the latest technology trends are reviewed with the architects
and business people to see how we can exploit them. Out of these sessions, product ideas are generated, and
tasks to evaluate the ideas are created and tracked.
per quarter. The IT division is schooled to never say, “It can’t be done,” but instead, “We can do anything
— it’s only time and money.” Our business units are encouraged to ask “What if?” rather than assuming IT
can’t deliver. Our highest employee award is our Innovator Award, which was designed in the shape of a key
to make it clear that innovation is the key to our success. In short, we seek to foster a culture of collaboration between IT and the rest of the organization.
Innovation must be rewarded and celebrated
To continue innovating, there must be culture and processes that foster innovation throughout the organization. Innovation must be rewarded and celebrated. It has to be the responsibility of the entire organization, not one individual or department. Senior management must understand that there will be failed ideas
— that comes with the territory of innovation. Finally, innovation doesn’t just happen. It isn’t the result of a
technology lightening bolt. It is created by anticipating customer needs, understanding technology capabilities and creating an atmosphere that encourages risk-taking. We also hope for a little luck along the way.
As chief information officer and senior vice president – Worldwide Product Solutions for Worldspan, Sue Powers has overall
responsibility for guiding the Company’s product line strategy and for product delivery for Worldspan’s worldwide customers,
including airlines, industry suppliers, travel agencies and e-commerce customers. She is also responsible for quality engineering
and internal business systems. Powers’ position includes identifying customer requirements, making build-versus-buy decisions,
maximizing technology partnerships, and developing and delivering products that support the company’s business units and capitalize on emerging market opportunities.
Previously, as senior vice president – Worldwide e-Commerce, Powers was responsible for developing Worldspan’s leadership role
in the emerging e-commerce travel distribution business. Prior to that, she was vice president – Sales and Marketing, responsible for all sales and marketing functions for Worldspan travel agencies in the Americas, as well as worldwide marketing relationships with airline, hotel, car rental and travel supplier customer groups.
Powers, who joined Worldspan as vice president – Product Marketing in 1993, has enjoyed a successful career as a marketing
and systems executive for major worldwide companies in the travel and transportation industries such as Northwest Airlines.
Throughout her career, she has managed a variety of job responsibilities, including market development, distribution planning,
sales, pricing, quality improvement, customer service, and product and project management.
Powers received a Bachelor of Science in mathematics from Southern Illinois University and an MBA from Northern Illinois
University. In 2003, The American Business Awards named her Best Product Development or Engineering Executive and the
Technology Association of Georgia named her Woman of the Year in Technology. Powers is a member of the Technology Association
of Georgia Advisory Board, the CIO Advisory Board and the Travel Commerce Advisory Board. She is also vice president of programs for the Georgia CIO Leadership Association. In 2003, Powers was named one of the 100 Most Powerful Women in Travel
by Travel Agent Magazine, the seventh time she has received the honor. The magazine also named her to its Winner’s Circle for
“People of the Year” in 1994 and 2000. Powers has served on the editorial board for Business Travel News since 2001.
Rather than make innovation a part-time priority, we created a product vision group. This group has
responsibility for further developing and evaluating new product ideas that are generated internally.
Business cases are developed for those ideas that have merit, and the group initiates projects to bring the
products to market. It is understood that there will be more ideas than we can process, and not every project will be a home run. We have a specific corporate objective for innovation: one first-to-market product
28
29
THE NEED FOR SPEED:
THE DEMANDING NETWORK
OF 2010 AND BEYOND
Randy Smerik
Chief Executive Officer
Tarari, Inc.
TARARI, INC.
2005 LAUREATE
It is always far easier to predict the future than it is to make those predictions
come true, but here is how I see three key network trends changing our lives over
the next five to 10 years. These trends — the rise of on-demand digital media,
standardization around XML and Web services, and the need for greater network
security — all garner plenty of press today, but it’s important to look past the
hype to what is achievable and how we will get there. It is worth noting that several countries in Europe and Asia are ahead of the U.S. in these areas, and they
can serve as both a source of knowledge and a competitive spur.
To understand where we are going, we should start with a basic premise: It used to be that technology
led the change in consumer experience. The telephone was introduced and people slowly grew accustomed to connecting with an operator to initiate a call. Then the phone company introduced the
dialer, turning each customer into an operator. It took years for consumers to adapt to this change.
Consumers slowly adopted black-and-white televisions as a more powerful experience than radio, then
color televisions, then VCRs, then DVD players. Few of these buyers anticipated the next innovation,
and most were slow to adopt it.
But over the past few years, something remarkable has happened. Consumers now adopt new technologies
almost overnight — iPods and DVRs are prime examples — and taking things a step further, they now
eagerly anticipate the next innovation. As a result of this cultural evolution, the consumer, be it an individual at home or an enterprise IT manager, is truly king. As incoming Intel Corp. CEO Paul Otellini was
quoted as saying in a recent Time Inside Business article, “You have to start thinking about the things people want to do with computers and work backward.” Today, technology companies are racing to do exactly
that in a highly competitive marketplace where the stakes are extremely high.
When we finish work and seek entertainment, most of us still transition to a completely different platform.
Even if we order a high-speed Internet connection from the same vendor that provides television service,
the activities remain mostly disparate, i.e., we sit back to watch a movie on the TV, but we get up and walk
to the computer to check e-mail.
That’s today. But in the next five to 10 years, we will see some very specific and profound changes. Content
creators and providers will increasingly meet the demands of their consumers by making both data (such as
e-mail) and video (such as movies and TV shows) available digitally and on demand in whatever format consumers need, including high-definition large screen, standard-definition small screen, low-resolution computer monitor, PDA, cell phone — even watches and eyewear. Wireless broadband technologies such as WiMax
promise to create a rich user experience anytime, anyplace, eliminating the need for coffeehouse pit stops.
Imagine watching a movie in your living room on a large-screen, high-definition TV. You don’t have to go
to the office to check e-mail because you’ve configured high-priority mail to freeze the movie and automatically pop up. Watching a live news event in the living room, but need to check on the kids in the backyard?
Just flip open the cell phone or PDA, push a button or two and receive the live feed in the format that best
fits your small screen.
Computers talking to other computers
Great strides that allow computers to communicate with other computers have already been made, but the
emerging lingua franca of all new computer applications that run in those air-conditioned data centers is
XML. XML is an open way to describe data, and it enables the complex presentation of data required for
machine-to-machine communication. For example, with XML, health care providers and health insurance
companies can now more easily process insurance claims. At last, their systems can talk the same common
language! Service-oriented architectures (SOA) and Web services, which are based on XML, make it much
easier for diverse systems to communicate. It no longer matters if the two computers are completely different, because they talk to each other via XML.
XML is rapidly becoming ubiquitous. From large transaction-processing applications in financial services to
desktop office suites, support is growing. Research firm ZapThink LLC expects XML traffic on corporate
networks to grow from around 15% in 2004 to just under 48% by 2008. Unfortunately, this enabling technology comes at a price. It is a verbose language that establishes complex relationships among data items,
and as XML-based applications grow in number and complexity, network performance takes a major hit.
Fortunately, technologies are now being developed to overcome this challenge, and as they are put in place,
we will see an increasing number of exciting new applications over the next five to 10 years.
Consumers getting easier access to information
It’s no wonder that we hunger for new innovations. Despite all the remarkable technologies available today,
using them and transitioning between them are not smooth processes. We have become dependent on email and instant messaging for communication, and on the Web as an information resource, but they are
still basically desktop technologies. We can use a PDA or cell phone for e-mail, but they are slow, and reading e-mail attachments on them is somewhere between frustrating and impossible. We can take our laptops
to the local coffeehouse for a Wi-Fi connection, but this is a particularly inconvenient and low-tech way to
access a high-tech capability.
SOAs will play a key foundational role in the expanding digital-media experience. For example, SOA-based
applications will enable the on-demand movie provider to surround the movie with data services, such as
access to a film database containing film reviews from multiple newspapers, or historical and travel information about a city that appears in the movie. In the same way that we now click around the Web, we will
access more and more services, some of them gratis, some of them not. But behind the scenes, SOA-based
applications will tie all of the account and services information together, debiting the right account and initiating payment to all the required information services and companies in the film distribution food chain.
Continued
30
31
Web services will also play a key role in changing how business is conducted. Power, travel, real estate,
financial services, health care, retail — all of these diverse industries will undergo changes designed to
increase efficiency, reduce processing and labor costs, and slash the time it takes to accomplish tasks. Web
services will also be a key enabler of on-demand computing. In the same way that electrical power can be
dynamically provisioned across the power grid, computing resources and applications will be made available
across the data center, and from data center to data center. The on-demand computing model promises
tremendous cost efficiencies, and much of the traffic generated by it, from provisioning and billing information to the applications themselves, will be XML-based.
Making it happen: the need for speed
Protecting information
But the problem is even greater than that. Even if Moore’s Law holds steady, 18 months is too long to keep
up with consumer demand for new products and services. Today’s general-purpose chips, such as Intel’s
Pentium, actually take several years to go from design to general availability, which means they are outdated
the day they are released. To keep pace with demand, the following technology trends must continue:
The continuous flow of information across the Internet and the internal network infrastructure is now critical to the operations and success of any business. Even a few minutes of downtime translates into lost productivity, missed opportunities, and unhappy customers and partners. Increasing threats to that flow such as
viruses, Trojans, phishing scams, hackers and worms have forced IT organizations to evolve and expand
their protection systems. According to market researcher IDC, the market for security-related hardware,
software and services will swell to more than $45 billion by 2006.
Increased corporate scrutiny imposed by regulations such as the Sarbanes-Oxley Act, the Gramm-LeachBililey Act and HIPAA have expanded the functional requirements of compliance, content management
and security solutions. The recent thefts of personal information from ChoicePoint and LexisNexis have
publicized the issue of identity theft, which has reached epidemic proportions. In a statement presented to
the Senate Judiciary Committee in April 2005, Gail Hillebrand, senior attorney for Consumers Union,
noted that 27.3 million Americans have been victims of identity theft in the past five years, costing businesses and financial institutions some $48 billion and consumers another $5 billion.
To date, most solutions designed to protect networks and information have focused on the network perimeter, in the process adding complexity and significant processing requirements, creating choke points,
fomenting slow response times and generally engendering opportunities for network failure. These insufficient solutions also offer little protection in the case of perimeter breaches or insider attacks and thefts.
Over the next five to 10 years, however, companies will deploy security solutions at every port and switch
connection throughout the internal network. “Self-defending networks” and “endpoint security solutions”
that add “internal firedoors” to the existing firewalls that have been built up around the perimeter promise
to deliver much greater protection for enterprises — as long as the processing required by them doesn’t
degrade performance below acceptable levels.
In addition, advanced identity management schemes combined with the increased use of encryption
will ensure that the people and organizations we interact with over the network are who they say they
are, and that our identities cannot be stolen as we access the various services that digital media and
Web services will deliver.
Will network threats completely disappear in the coming years? Certainly not. The real difference will likely
be in the increased speed with which we can develop responses to new threats, and the speed with which
the network can detect and block an attack to limit the damage.
32
Speed, the ability to add more functionality without creating processing choke points, is the great
enabler for all the advanced applications that so enthrall us. Many have assumed that Moore’s Law —
that the number of transistors on a chip will double every 18 months — will continue and deliver the
required increases in speed. But as the Time magazine Inside Business article noted, even Intel has had
to delay production of its latest Pentium chip and scale back its speed because of issues involving magnetic resistance and overheating. The problem is one of physics, and we may well be reaching the speed
limit of silicon-based chip technology.
Multicore chips
All the major chip producers have announced a multicore chip strategy in an effort to deliver more computing resources with general-purpose chips, or with specialized chips that can be developed faster and at lower
cost. Vernon Turner, group vice president and general manager of enterprise computing at IDC, wrote in an
IDC opinion that “Multicore processing (or the ability to place many general-purpose or specialized processors on a single socket) may be one of the most important developments to impact the IT infrastructure
since the birth of Ethernet.” Multicore processing also typically requires less power and cooling.
Dedicated and reprogrammable silicon
For word processing, spreadsheets and reading e-mail, the 1- or 2-GHz systems we buy with their generalpurpose chips provide plenty of speed. But for compute-intensive processes, such as analyzing XML traffic
for Internet threats or encoding video into a digital format that can be distributed across the network, general-purpose chips are extremely inefficient. “Purpose-built silicon” — chips that are created for specific
tasks — contain far fewer transistors and instructions. They can be developed, tested and delivered to market faster. They require less power and generate less heat. And they can work with general-purpose chips,
relieving them of compute-intensive burdens and allowing them to focus on what they do best.
“Reprogrammable silicon” takes dedicated silicon one step further. Simply put, reprogrammable silicon is an
integrated circuit that can be reprogrammed after manufacture. These devices have been available but rarely
used for many years because they required a significant investment of time and money. Today, however, we
are beginning to see the use of higher-level languages that make it faster and cheaper to utilize reprogrammable chips. This will enable developers to create dedicated chip solutions to solve specific performance issues,
then update them in the field to keep pace with changing standards, requirements and competitive issues.
Dedicated silicon is also the path to low-power consumption processing. With today’s general-purpose
chips, 3 GHz of processing speed requires 200 watts of power. The goal is to achieve a two-hundredfold
reduction in power consumption, with the same processing power consuming just one watt of power. This
will truly revolutionize the industry, delivering desktop performance and longer battery life to mobile
devices, as well as dramatically reducing the cost burden on large data centers.
Continued
33
THE LEADERSHIP AWARDS
Wireless broadband
Perhaps the most important network enabler, however, is wireless broadband, the key technology for
enabling full access to the power of computing anywhere, anytime, from any device. Is this truly achievable
in the next decade? Perhaps not everywhere, but certainly in urban areas, and probably far beyond.
WiMax, a wireless broadband standard, will soon be a viable alternative to cable and DSL. According to the
WiMax Forum, a single WiMax cell station covering a radius of 3 to 10 kilometers will be able to deliver
enough bandwidth to simultaneously support hundreds of businesses and thousands of residences with T1
and DSL speed connectivity, respectively. Mobile network deployments will also enjoy huge capacities within a typical cell radius of up to 3 kilometers. WiMax product certification is beginning this year, and
WiMax technology will be incorporated in notebook computers and PDAs in 2006.
What does it all mean?
Will the network of 2010 change the way we live? For many of us, the answer is yes. How we work, play,
shop and learn about the world will continue to be transformed as they have for the past 25 years, while the
pace of change continues to increase. Our hunger for and ability to assimilate technological advancement
will also continue to accelerate. And whether we perceive them as evolutionary or revolutionary, we are likely to confront the beginning of major social changes.
With WiMax-enabled devices, XML-based transactions and improved identity management, we will soon
see single-click purchasing using our handheld devices — and perhaps the beginning of the end of money
as we know it.
With full broadband access anytime, anywhere, along with affordable, high-quality videoconferencing, the
reliance on remote workers will continue to burgeon. Instead of living where we work, we will work where
we live. Entire companies can start, grow and thrive while bringing together the most talented people, no
matter where they live. The effects could include a broader geographic dispersion of communities as well as
a return to a more stable community life.
A Twilight Zone episode, “Once Upon A Time,” starred Buster Keaton as a man from the late 1800s who
suddenly finds himself about 70 years in the future. He is so bewildered by the 1960s, he can’t wait to
return home. Today, however, our imaginations fly to the future and the innovations that lie ahead. Give us
the future, and the faster, the better.
Randy Smerik’s veteran leadership spans 20 years of experience in engineering and marketing in the computer software and networking industries. A well known figure, he has presented at many national and international conferences. Most recently Randy
was the general manager of Intel’s Network Equipment Division, which he joined in 1999 as part of the $500 million acquisition of IPivot, Inc. Randy has also held senior management positions at BEA Systems, NCR Corporation and AT&T.
THE COMPUTERWORLD
HONORS PROGRAM
34
THE MORGAN STANLEY LEADERSHIP
AWARD FOR GLOBAL COMMERCE
M ATTHEW J. S ZULIK
Chairman, Chief Executive Officer & President, Red Hat
“I really believe in what Tim Berners-Lee and the other great visionaries had
in mind regarding the Internet in that it was supposed to be the great equalizer.
It doesn’t know race; it doesn’t know creed; all it knows is a good idea.”
Matthew J. Szulik, Oral History
Matthew Szulik has been helping to transform early-stage technology companies into global,
publicly traded firms for more than 20 years. In 1998, Szulik developed a vision that the collaborative approach of open source, coupled with a strong brand, could redistribute the economics of the technology industry from vendor to customer.
Following successful public offerings in 1999 and 2000, Szulik has led Red Hat in developing
global partnerships with industry giants such as Oracle, IBM, Dell, Intel and HP to deliver
technology based on open source technology. Today, Red Hat is the leading enterprise provider
of Linux and open source technology – positioning it to be one of the defining technology
companies of the 21st century.
As a spokesperson to industry, government and education leaders on open source computing,
Szulik is passionate about improving educational opportunities for students worldwide
through open source technology. He is the Chairman of the Science and Technology Board
for the State of North Carolina’s Economic Development Board. He is also an Executive
Director, and former Chairman, of the North Carolina Electronics and Information
Technologies Association.
Szulik was recently recognized by CIO Magazine with its “20/20 Vision Award.”
Members of the Morgan Stanley Leadership Award nominating committee:
John Buckett, Vice President Corporate Development, Scientific Atlanta, Inc.
Douglas W. McCormick, Chairman & Chief Executive Officer, iVillage.com
Stratton Sclavos, Chief Executive Officer, VeriSign, Inc.
Jon Shirley, Board Director, Microsoft
36
• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
As an Information Technology leader, Morgan Stanley
Morgan Stanley congratulates the winner of
recognizes the importance of innovation and excellence
this year’s Information Technology Leadership Award
and is proud to sponsor the
for Global Commerce
Matthew J. Szulik
Leadership Award for
Chairman, Chief Executive Ofﬁcer & President, Red Hat
Global Commerce
Congratulations to the Morgan Stanley Achievement Award
Nominees for the acceptance of their works into the
and the
Worldwide Archives of the Computerworld Honors Foundation.
2005 Computerworld Honors
Adlex, Inc.
iRise
Avamar Technologies, Inc.
Ounce Labs, Inc.
Foundation Awards for Innovation
Cogent Systems
Sapient Corporation
Fortify Software, Inc.
Tarari, Inc.
Fortinet
Webroot Software, Inc.
Hitachi Data Systems
Morgan Stanley and One Client At A Time are service marks of Morgan Stanley. © 2005 Morgan Stanley.
THE EMC AWARD
FOR INFORMATION LEADERSHIP
R ALPH S ZYGENDA
Group Vice President & Chief Information Officer, General Motors
“I don’t see innovation as all that amazing or complicated. The amazing part
is being able to understand the problem you are trying to solve.”
Ralph Szygenda, Oral History
Ralph J. Szygenda was named group vice president and chief information officer of General Motors
effective January 7, 2000. He is a member of GM’s Automotive Strategy Board and is responsible for the
Information Systems & Services organization. Accountable for the management of all information
technology efforts within GM, he is directly responsible for developing and implementing GM’s global
digital business strategy. Szygenda is a member of the board of directors of the Handleman Company.
He joined GM in 1996 as vice president and chief information officer.
Before joining GM, he was vice president and chief information officer at Bell Atlantic Corporation,
in Arlington, Virginia, a position he held since June 1993. His main initiatives involved reengineering Bell Atlantic’s business processes and delivering information systems to meet the new electronic
generation. Szygenda also served as a member of the board of directors of Sodalia Corporation, a
joint software business venture of Bell Atlantic and Telecom Italia.
Prior to Bell Atlantic, Szygenda spent 21 years with Texas Instruments Incorporated. In 1989, he
was appointed vice president, information systems and services, and chief information officer. In
1991, he also added the responsibility of vice president and general manager of Texas Instruments
Enterprise Systems Business Unit, an external software systems integration business supplying information products and services to the Fortune 500.
Szygenda received a bachelor of science degree in computer science from the University of
Missouri-Rolla in 1970 and a master’s degree in electrical engineering from the University of Texas
in 1975. He is also the recipient of an honorary professional degree and honorary doctorate degree
in engineering from the University of Missouri-Rolla.
Members of the EMC Leadership Award nominating committee:
Joe Forehand, Chief Executive Officer, Accenture
John Garstka, Assistant Director, Concepts & Office of Force Transformation, The Pentagon
Douglas Greenberg, President & Chief Executive Officer, The Shoah Visual History Foundation
John Kerry, Senator, United States Senate
Geoffrey Moore, Chief Executive Officer, The Chasm Group
Kevin Rollins, Chief Executive Officer, Dell Computer
40
LEADERSHIP AWARD RECIPIENTS
1990 - 2004
2004
2002
JOSEPH M. TUCCI, President and Chief
Operating Officer, EMC Corporation
CRAIG CONWAY, President & Chief Executive
Officer, PeopleSoft, Inc.
Morgan Stanley Leadership Award for Global Commerce
Cap Gemini Ernst & Young Leadership Award for Global
Integration
JOHN HAMMERGREN, Chairman and Chief
Executive Officer, McKesson Corporation
Integration
EDWARD C. JOHNSON 3D, Chairman of the
Board and Chief Executive Officer, Fidelity Investments
VINTON G. CERF, SR., Vice President of Internet
Architecture & Technology, MCI
EMC Information Leadership Award
J. D. Edwards Leadership Award for Collaborative Innovation
JOE FOREHAND, Chairman and Chief Executive
Officer, Accenture
To Our 2005 Computerworld
es
Honors Program Laureat
Laureate
KENNETH D. LEWIS, Chief Executive Officer,
Bank of America
2003
Congratulations!
STEVE BALMER, Chief Executive Officer, Microsoft
Corporation
• Australian Government, Department of Defence – Learning
Management System*
• Commonwealth of Pennsylvania Department of Public Welfare –
Office of Child Development (OCD) CCMIS (Child Care Management
Information Systems)*
• Mass Housing – Loan Underwriting Portal*
2001
PAUL OTELLINI, President and Chief Operating
Officer, Intel Corporation
TIM BERNERS-LEE, Chair, MIT Laboratory for
Computer Science, Director, W3C
Integration
• Texas Workforce Commission – WorkinTexas.com
RAY LANE, General Partner, Kleiner, Perkins,
Caulfield & Byers
• Ohio Department of Job and Family Services – Ohio Job Insurance (OJI)
J.D. Edwards Leadership Award for Collaborative Innovation
• PA Child Support Enforcement (PACSES) Innovations – The Pennsylvania Child Suport Portal
STRATTON SCLAVOS, Chief Executive Officer,
VeriSign Inc.
• State of Wisconsin Department of Health and Family Services (DHFS)
*Finalist
JEFF HAWKINS, Co-Founder, Chairman and Chief
Product Officer, Handspring
CRAIG BARRETT, Chief Executive Officer,
Intel Corporation
Integration
LINUS TORVALDS, Software Engineer,
Transmeta Corporation, and Creator of Linux
Integration
• Steris Corporation – From Carbon Paper to World Class Business
Practices by Leveraging CRM Technology
• Mass Housing – Virtual Gateway
2000
J. CRAIG VENTER, President and Chairman,
The Institute for Geonomic Research
BILL BASS, Senior Vice President,
e-Commerce & International, Lands’ End
eLoyalty Award for Leadership in the Relationship Revolution
STEVE CASE, Chairman, AOL Time Warner
CARLY FIORINA, President & Chief Executive
Officer, Hewlett-Packard
Integration
Continued on page 46
44
www.deloitte.com/us
About Deloitte
Deloitte refers to one or more of Deloitte Touche Tohmatsu, a Swiss Verein, its member firms and their respective
subsidiaries and affiliates. As a Swiss Verein (association), neither Deloitte Touche Tohmatsu nor any of its member
firms has any liability for each other’s acts or omissions. Each of the member firms is a separate and independent
legal entity operating under the names “Deloitte,” “Deloitte & Touche,” “Deloitte Touche Tohmatsu,” or other
related names. Services are provided by the member firms or their subsidiaries or affiliates and not by the Deloitte
Touche Tohmatsu Verein.
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by the subsidiaries of Deloitte & Touche USA LLP (Deloitte & Touche LLP, Deloitte Consulting LLP, Deloitte Tax LLP,
and their subsidiaries), and not by Deloitte & Touche USA LLP.
Member of Deloitte Touche Tohmatsu
Copyright © 2005 Deloitte Development LLC. All rights reserved.
1990 - 2004
MAX HOPPER, Principal, Max D. Hopper Associates
GORDON MOORE, Chairman Emeritus, Intel
PricewaterhouseCoopers Award for Lifetime Achievement
ANN VESPERMAN OLSON, Vice President,
Customer Service, Lands’ End
eLoyalty Award for Leadership in the Relationship Revolution
1999
ANDREAS BECHTOLSHIEM, Vice President of
Gigabit Switching Group, Cisco Systems
MCI WorldCom Leadership Award for Innovation
JOHN CHAMBERS, Chief Executive Officer,
Cisco Systems
MICHAEL DELL, Chairman & Chief Executive
Officer, Dell Computer Corporation
JOHN GAGE, Director, Science Office,
Sun Microsystems
Toshiba America Leadership Award for Education
IRWIN MARK JACOBS, Chairman and Chief
Executive Officer, Qualcomm Inc.
Integration
BILL JOY, Chief Scientist & Co-Founder,
Sun Microsystems
ALBERT GORE, JR., Vice President,
United States of America
ROBERT KAHN, Founder and President,
Corporation for National Research Initiatives
Toshiba America Leadership Award for Education
SAIC Leadership Award for Global Integration
SCOTT MCNEALY, Chairman & Chief Executive
Officer, Sun Microsystems, Inc.
JOHN MCDONALD, Chairman, Department of
Anesthesiology, Ohio State University
Integration
Cray Research Leadership Award for Breakthrough Science
ROBERT METCALFE, Founder, 3COM
DON STREDNEY, Senior Research Scientist, Ohio
State University
JOHN A. POPLE, Northwestern University
IVAN SUTHERLAND, Founder, Evans and Sutherland
Silicon Graphics Inc. Leadership Award for Breakthrough Science
Price Waterhouse Leadership Award for Lifetime Achievement
1997
1995
ANDREW GROVE, Former Chairman and Chief
Executive Officer, Intel Corporation
MARC ANDREESEN, Co-founder, Netscape
Communications Corporation
FREDERICK HAUSHEER, Founder, Chairman and
Chief Executive Officer, BioNumerik Pharmaceuticals, Inc.
C. GORDON BELL, Minicomputer Developer
Silicon Graphics/Cray Leadership Award for Breakthrough Science
TIM BERNERS-LEE, Inventor of the World Wide
Web and Director, WWW Consortium, MIT
MCI Leadership Award for Innovation
SEYMOUR PAPERT, LEGO Professor of Learning
Research, MIT Media Lab
NEC Leadership Award for Education
SCOTT ECKERT, Dell
Technology Solutions Company/Relationship Revolution 21st
Century Pioneer Award
JAY W. FORRESTER, Sloan School of Management,
MIT
1994
SEYMOUR CRAY, Founder, Cray Research
LAWRENCE J. ELLISON, Co-founder, Chairman
and Chief Executive Officer, Oracle Corporation
DOUGLAS ENGLEBART, President, Bootstrap
Institute, Stanford University
DAVID MCQUEEN, Professor, Courant Institute of
Mathematical Sciences, New York University
INABETH MILLER, Vice President of Affiliate
Programs, Curriculum Television Corporation
Computerworld Smithsonian/C.E. Stone Foundation Leadership
Award for Education
CHARLES PESKIN, Professor, Courant Institute
of Mathematical Sciences, New York University
WILLIAM R. HEWLETT, Co-founder,
Hewlett-Packard Company
J. ANDREW MCCAMMON, Pioneer in Theoretical
and Computational Chemistry, University of San Diego
1993
SHARON MCCOY BELL, Director of the
Information Technology Department, New Orleans
Public School System
HASSO PLATTNER, Co-founder, SAP AG
DAVID PACKARD, Co-founder,
Hewlett-Packard Company
Ernst & Young Leadership Award for Global Integration
ROBERT CHERVIN, Naval Postgraduate School
LINDA ROBERTS, Director, Office of Educational
Technology, U.S. Department of Education
1998
1990 - 2004
1996
Zenith Data Systems Leadership Award for Education
Computerworld Smithsonian Leadership Award for Education
WILLIAM H. GATES, Chairman and Chief
Executive Officer, Microsoft Corporation
Price Waterhouse Award for Lifetime Achievement
GASTON CAPERTON, Former Governor of the
State of West Virginia
R.E. TURNER, Founding Chairman and President,
Zenith Data Systems Leadership Award for Education
VINTON CERF, Senior Vice President of Internet
Architecture and Engineering, MCI
ALBERT SEMTNER, National Center for
Atmospheric Research
DAVID EVANS, Founder, Evans and Sutherland
GORDON E. MOORE, Chairman of the Board,
Intel Corporation
46
47
1990 - 2004
1992
1990
KENNETH H. OLSEN, Founder, Digital Equipment
Corporation
H. ROSS PEROT, Founder, EDS
RONALD K. THORNTON, Director of the Center
for Science and Mathematics Teaching, Tufts University
THE 21ST CENTURY
ACHIEVEMENT AWARDS
ROBERT TINKER, Developer of the Technical
Education Research Center
Siemen’s Leadership Award for Education
Computerworld Smithsonian Leadership Award for Education
THOMAS J. WATSON, JR., Chairman, IBM
Corporation
Price Waterhouse Award for Lifetime Achievement
1991
ERICH BLOCH, Distinguished Fellow,
Council on Competitiveness
GAIL MORSE, Christa McAuliffe Educator and
Science Teacher, Zebulon Middle School
Siemen’s Leadership Award for Education
ROBERT N. NOYCE, Co-founder, Fairchild and
Intel Corporation
THE COMPUTERWORLD
HONORS PROGRAM
48
THE 2005 21ST CENTURY
ACHIEVEMENT AWARD RECIPIENTS
In April of 2005, ten panels of distinguished judges — one panel for
each of 10 industry categories — completed their review of the case
studies submitted by the Computerworld Honors Program’s Laureates
for the Class of 2005. Based on this review, they named 48 Finalists as
guests of honor at ceremonies at the National Building Museum in
Washington, DC, on June 6, 2005.
At these ceremonies, the Computerworld Honors Program is proud
to announce that following 10 Finalists are recipients of the program’s
top honor to organizations: The Computerworld Honors Program’s
21st Century Achievement Award.
BUSINESS & RELATED SERVICES
MANUFACTURING
Acxiom Corporation
Cambium Forstbetriebe
for Customer Information
Infrastructure
for Log Tracking System
Nominated by EMC
Nominated by Progress Software
MEDIA, ARTS & ENTERTAINMENT
EDUCATION & ACADEMIA
Australian Government,
Department of Defence
for Optimizing Digital Media
for Learning Management System
Nominated by Deloitte
Nominated by EMC
MEDICINE
Northern Lights Health Region
ENVIRONMENT, ENERGY & AGRICULTURE
for Health Care ‘Anytime, Anywhere’
Broward County Environmental
Protection Department, Florida
Nominated by Cisco Systems
for Creation of a New Mobile
Inspection and Monitoring System
SCIENCE
European Southern Observatory
Nominated by Sybase
for Data Flow System of the European
Southern Observatory
FINANCE, INSURANCE & REAL ESTATE
Nominated by Sybase
Sprint
TRANSPORTATION
for Industry Solutions
Nominated by Sybase
GOVERNMENT
& NON-PROFIT ORGANIZATIONS
OnStar
for Advanced Automatic Crash
Notification (AACN)
Nominated by Verizon
Aidmatrix
for Global Relief Network
Nominated by Accenture
50
THE 2005 FINALISTS
In April of 2005, ten panels of distinguished judges — one panel for each of 10
industry categories — completed their review of the case studies submitted by
the Computerworld Honors Program’s Laureates for the Class of 2005. Based
on this review, they named 48 Finalists as guests of honor at ceremonies at the
National Building Museum in Washington, DC, on June 6, 2005.
THE 2005 FINALISTS
Citigroup
The National Center for Missing
and Exploited Children (NCMEC)
for CitiMedia
for CyberTipLine
Habib Bank AG Zurich
MANUFACTURING
for hPLUS
Nominated by Sybase
aap mebio
for Quick Recovery with ERP
for Customer Information Infrastructure
School of Information and Library
Science, University of North
Carolina at Chapel Hill
Nominated by EMC
for ibiblio
Nominated by MCI
Nominated by IBM
MassHousing
for BellSouth Application for Network Data
Inventory Transformation
University of Michigan, School of
Pharmacy
for Loan Underwriting Portal
Medline Industries, Inc.
for Medicinal Chemistry Virtual Library
Sprint
Nominated by Sun Microsystems
for Reduction of Transaction Costs Through
Process Optimization
for Industry Solutions
Nominated by Information Builders
Texas Association of School Boards
Nominated by Sybase
Acxiom Corporation
BellSouth
Cendant Travel Distribution
Services
for Reorginaztion of Travel Distribution
Services Group
for Call Center Empowerment
Insurance Auto Auctions
for Wireless Deployment
for Log Tracking System
Premier Manufacturing Corporation
GOVERNMENT & NON-PROFIT
ORGANIZATIONS
for Shop Floor Monitoring System
(FactoryMRI)
Aidmatrix
Broward County Environmental
Protection Department, Florida
for Global Relief Network
Rockwool Corporation
for Mobilizing the Salesforce
Lighthouse International
Nominated by Sybase
Nominated by Morgan Stanley
for Creation of a New Mobile Inspection and
Monitoring System
Tarari, Inc.
Nominated by Sybase
for Training Visual Rehabilitation Assistants
Through Flash
Nominated by Siemens
Nominated by IBM
Cogent
for Automated Fingerprint Identification
Systems
for Tarari Content Processors
Nominated by Morgan Stanley
Eskom
for UBUSO Project
Australian Government,
Department of Defence
Fractal Technologies Pty Ltd
for Learning Management System
for FracSIS Professional 5.0
Neptune Technology Group Inc.
Instituo Tecnologico y de Estudios
for Fieldnet
for Community Learning Center Network
Nominated by Sybase
Shell Oil Products US
for ShellSource
Nominated by Macromedia
New York City Department of
Information Technology and
Telecommunications
for NYC 3-1-1 Citizen Service Center
State of Pennsylvania, Department
of Public Welfare
for Office of Child Development (OCD),
CCMIS (Child Care Management
Information System)
ReserveAmerica
for Online Camping Reservation Service
School of Information and Library
Science, University of North
Carolina at Chapel Hill
for The Open Video Digital Library
Nominated by Dell
The Gallup Organization
for Gallup News Network
Nominated by MCI
Nominated by Capgemini
52
53
THE 2005 FINALISTS
The Phillips Collection
SCIENCE
for Fulfilling the Vision Campaign
for Data Flow System of the European
Southern Observatory
for Optimizing Digital Media
Nominated by EMC
MEDICINE
IBU
for Information System for Oral Health
(ISOH)
Nominated by Sybase
Nominated by Sybase
International AIDS Vaccine
Initiative (IAVI)
for Developing a Pan-African Resource
Network by Adapting ICTs to Meet SiteSpecific Needs
LifeSpan Health System
National Aeronautics and Space
Administration (NASA)
for Innovative Use of Wireless Technologies
for Extending the Internet into Space
Northern Lights Health Region
TRANSPORTATION
for Health Care ‘Anytime, Anywhere’
FHWA/NHTSA National Crash
Analysis Center (NCAC)
Ochsner Clinic Foundation
for Computer Finite Element Modeling
for Cardiovascular Information System
(CVIS)
Nominated by HP
Nominated by Sybase
WebMD Practice Services
Guangzhou Baiyun International
Airport
for Intergy EHR (Electronic Health Record)
for Guangzhou Airport Central Integration
Information Management System
Nominated by Unisys
IdleAire
for Advanced Travel Center (Truck Stop)
Electrification (ATE) System
Maritime and Port Authority of
Singapore
for Internet-based Vessel Tracking System (I-VET)
Nominated by Sybase
OnStar
for Advanced Automatic Crash Notification
(AACN)
Nominated by Verizon
54
THE 21ST CENTURY
1989 - 2004
The following Computerworld Honors Program Laureates were first selected by the
Program’s judges as Finalists, and then chosen for further recognition as recipients of the
Program’s 21st Century Achievement Award.
From 1990 until 2001, their case studies were archived by both the Computerworld
Honors Program and the National Museum of American History in Washington, D.C.,
a part of the Smithsonian Institution. Finalists selected for further recognition during
that first decade of the Honors program were designated as recipients of
Computerworld Smithsonian Awards.
With the new millennium, Laureates’ case studies become part of the broader, worldwide collection archived on the world wide web and also presented, in a variety of formats, to archives, museums, universities and libraries in each of the more than 40 countries on six continents represented by the Program’s Laureates.
2004
Exostar
Securing Military-Grade Collaboration Platform
2003
Wireless & Satellite Networks
1997
The Johns Hopkins Health System
& The Johns Hopkins Medicine Center for
Information Services
The Johns Hopkins Electronic Patient Record
United Parcel Service (UPS)
Zamora Hot City
Networking into the Millennium
2002
1996
Silent Runner, Inc.
Silent Runner, Inc.
2001
Custom Clothing Technology Corporation /
Levi Strauss & Co.
Personal Pair Program
THE 21ST CENTURY
1989 - 2004
1991
1995
Frito-Lay, Inc.
University of California, Los Angeles
Hand-held Computer Application
The UCLA Science Challenge
1990
1994
Berkeley Systems
University of California, Los Angeles
outSPOKEN
Rebuild Los Angeles
1989
1993
Bell and Howell Company
Center for Applied Special Technology
The Image Search Plus System
Gateway Programs
1992
Ohio’s Center of Science and Industry
2004
Mission to Mars
Massachusetts Institute of Technology (MIT)
and Sapient
1991
The Lab School of Washington
OpenCourseWare (MIT OCW)
Multimodal Interactive Stories
2003
1990
Michigan State University
The JASON Foundation for Education
LON-CAPA Courseware System
The JASON Project
2002
1989
African Virtual University
The African Virtual University
2001
The Bridge School
Augmentative & Alternative Means of Communication
(AAC) & Assistive Technology (AT) Applications
Orangeburg School District 5
Teaching Students to Become Adept at Using the
School Systems’ Computers
2004
2000
Wildlife Center of Virginia
Montgomery County Public Schools
Online Teaching and Training Programs
The Early Childhood Technology Literacy
2003
1999
Earth Simulator Center
MaMa Media, Inc.
Earth Simulator Project
2002
Sendmail, Inc.
1995
Internet Platform for e-Communications
Applications
MCI Telecommunications
MaMaMedia Internet-centered Products for
Young Children and Their Families
networkMCI SmartPop
1998
First-Ever Full Census of the White Rhino
2000
1994
JASON Foundation for Education
2001
The JASON Project
Walker County Public Schools
eBay
Mervyn’s, Inc.
Rhinowatch
Online Auction
Retail Inventory Management Systems
1997
Eco-Connections Environmental Studies Program
1999
1993
Susan Abdulezer
2000
The Virtual Alphabet Book
Federal Express
McKesson Drug Company
Internet Ship
Acumax
1996
1998
1992
Department of Primary Industry & Fisheries,
Australia
New York City Public School for the Deaf
Weeds Mapping & Management System
Street Signs: A City Kids Guide to American
Sign Language
1999
Amazon.com, Inc.
Amazon.com Website
Kmart Corporation
KIN II
National Weather Service
Weather Interactive Processing Systems (AWIPS)
56
57
THE 21ST CENTURY
1989 - 2004
GOVERNMENT & NON-PROFIT
ORGANIZATIONS
1998
2001
U.S. Environmental Protection Agency
Oatfield Estates
Envirofacts Warehouse on the Internet
Elite Care Assisted Living Units
1997
2000
The Peregrine Fund
Proton World International, Belgium
The Harpy Eagle Conservation Program
Electronic Purse System
1996
Farmland Industries, Inc.
Nationwide Building Society, United
Kingdom
AgInfo Geographic Information System
Iris Recognition
1995
2003
1999
Consortium for International Earth Science
Mastercard
CyberSoft
Information Network (CIESIN)
CIESIN’s Gateway
1994
The Nature Conservancy
The Natural Heritage Network
1993
Environmental Resources Information Network
Environmental Resources Information System
1992
Wilderness Society
Endangered Ecosystems Mapping Project
1991
Research Alternatives, Inc.
Emergency Information System
1990
Environmental Systems Research Institute
2003
Network for Good
Network for Good
VEDOP, the Electronic Tax Filing System in Turkey
Oklahoma State Department of Human
Services
Fannie Mae and Finet Holdings Corp.
Internet-Enabled Homeownership
1997
Flagstar Bank, FSB
LIVE (Lenders Interactive Video Exchange)
1996
First National Bank (FNB) South Africa Limited
Finger/Hand Print Recognition for Electronic Banking
1995
New York Stock Exchange, Inc.
Integrated Technology Plan
1994
National Association of Securities Dealers
1993
Johnson and Higgins
J&H Info/Edge
1992
American Express Company
2004
Worldwide Credit Authorization Risk Management System
Depository Trust and Clearing Corp
1991
RDC Rollout
2003
Society for Worldwide Interbank Financial
Telecommunication
Sumitomo Mitsui Banking Corporation
SWIFT Telecommunication Network
USA Patriot Act Compliance Solution
1990
2002
Swiss Options and Financial Futures Exchange
Cigna HealthCare
SOFFEX
Transformation
1989
HDFC Bank Ltd
Fidelity Investments
Unified Enterprise Management
SAP ERP Implementation Program – Project Ukuntinga
2002
1989
City of Cape Town
1998
ARC/INFO
Passaic River Basin Early Flood Warning System
2004
Secure Global Electronic Commerce
(NASD)
Distributed Association Member Support
Sierra/Misco, Inc.
58
THE 21ST CENTURY
1989 - 2004
Oklahoma e-CHILDCARE
2001
America’s Second Harvest
ResouceLink.org Web-based Tracking System
2000
Independent Electoral Commission, South Africa
Electoral Operations
1999
Lucent Technologies
1993
Los Angeles County Department of Public
Social Services
Automated Fingerprint Image Reporting & Match
System (AFIRM)
1992
Georgia Institute of Technology
Centennial Olympic Games Proposal 1996
1991
De Anza College
Bay Area Coalition for Employment of Persons with
Disabilities
1990
Ministry of Interior, Thailand
Integrated Population Demographics System
1989
BI Incorporated
Electronic Monitoring Devices
University of Illinois, Chicago
The Missing Children Project
MANUFACTURING
2004
911 Database
Kirchner Corporation
1998
Extended Distribution System with Mobile PDAs Offering
Both Off-line and Real-time Wireless Capabilities
Focus: HOPE
Center for Advanced Technologies
1997
Massachusetts Department of Revenue
Telefile & Imaging: Revolutionary Tax Processing
1996
Mercy Ships
Crew and Donor Management System
1995
Norwegian Police Data Processing Services
Police Operations Support (POS) System
2003
GE Silicones
Global ERP Transformation
2002
Agilent Technologies
“One I.T.”
2001
NTT DoCoMo, Japan
i-mode Mobile Internet Service
2000
1994
Danfoss Drives, Denmark
Massachusetts Executive Office of
Environmental Affairs
1999
Environmental Protection Integrated Computer System
(EPICS)
Fully Automated Document Factory
Georg Lingenbrink GMBH & Co. (Libri),
Germany
Books on Demand
FIX and FAST
59
THE 21ST CENTURY
1989 - 2004
THE 21ST CENTURY
1989 - 2004
MEDICINE
1998
2001
Genentech, Inc.
The Jim Henson Creature Shop
Final Purification Expansion
Henson Digital Performance Studio
1997
2000
Buckman Laboratories, Inc.
Real Networks
Knowledge Sharing
Internet Media Innovations
1996
1999
Parametric Technology Corporation
Starbrite Foundation
Pro/ENGINEER Fully Associative, Feature-Based
Parametric Solid Modeling Technology
Starbrite World
1995
P.S. 41, Brooklyn, NY
Boeing Commercial Airplane Group, 777 Division
Kid Witness News
Computing and the Boeing Design
The Integration of Gene-based Drug Discovery Projects
with Financial Processes
1997
1994
Rock the Vote
2002
Convex Computer Corporation
1-800-REGISTER
Integrated Business Applications
1996
1993
United Technologies Corporation, Sikorsky Aircraft
Pixar Animation Studios/Walt Disney Feature
Animation
Computer Integrated Manufacturing Planning and Control
“Toy Story”
1992
1995
Aeroquip Corporation
America Online Technology
Quote Buildup
Network Communications and Systems Programming
1991
1994
Raychem Advanter
Industrial Light and Magic
Automated Manufacturing of Aluminum Adapters
Special Effects and Computer Graphics in “Jurassic Park”
1990
1993
The Lubrizol Corporation
The U.S. Holocaust Memorial Museum
AI System Generates and Distributes MSDS’s
Multi-Media Interactive System
1989
1992
University of Iowa Center for Simulation and
Design
Avid Technology, Inc.
Optimization of Mechanical Systems
The MIT Media Laboratory
1998
Avid Media Composer
Synthetic Performers
1991
2004
The Tenderloin Times
Apple Computer
Computers Produce Four-language Newspaper
Reshaping the Global Music Industry Through the
Introduction of its iPod and iTunes Music Store
1990
2003
MusicMaker
E! Networks
1989
Digital Asset Information System (DAISY)
Uplinger Enterprises
2002
Live Aid
Personics Corporation
2004
United Devices
For Smallpox Research Grid Project
2003
Brigham and Women’s Hospital, Surgical
Planning Laboratory
3-D Surgical Planning Visualization
2003
Lexicon Genetics Incorporated
Bristol-Myers Squibb
SMART-IDEA Project
2001
Medtronic
Patient Management Network
Rensselaer Polytechnic Institute
Adaptive Current Tomography (ACT)
1992
Integrated Surgical Systems, Inc.
ROBODOC Surgical Assistant™
1991
The Joint Center for Radiation Therapy &
Stereotactic Radiosurgery
XKnife, The Stereotactic Radiosurgery Program
1990
Purdue University
Supercomputing Solves the Structure of a Virus
1989
LC Technologies, Inc.
The Eyegaze Computer
SCIENCE
2000
2004
The National Marrow Donor Program
Virginia Tech
STAR® - Search Tracking & Registry
1999
Developing a 2,200 Processor Supercomputer Created
with a Cluster of 1,100 Apple Macintosh G5 computers
Pfizer
2003
Clinical Trials Data Management
Institute of Atmospheric Physics (IAP)
1998
Atmospheric Research
Maimonides Medical Center
2002
Integrated Health Care Delivery Solution
U.C. Berkeley
1997
SETI@home Project
InterMountain Health Care
2001
Quality Care Tracking Project
CERN, Switzerland
United States Environmental Protection
Agency
Datawarehouse
2000
Supercomputer Simulations of the Human Lung
Hawkes Ocean Technologies (HOT)
1996
Deep Flight Project
Texas Department of Health (TDH)Immunization Division
1999
CTI, Inc.
ImmTrac: A Statewide Immunization Tracking System
Radioscope Delivery Systems
1995
1998
PharMark Corporation
RationalMed®
MaMaMedia Inc.
1993
1994
Veterans Administration Medical Center
University of California, Berkeley’s Search for
Extraterrestrial Intelligence (SETI) Program
Search for Extraterrestrial Radio Emission from Nearby
Developed Intelligent Population (SERENDIP) Project
Functional Electrical Stimulation
The MaMaMedia Peace Project
60
61
THE 21ST CENTURY
1989 - 2004
THE 2005 PROGRAM JUDGES
Each of the Computerworld Honors Program's ten award categories is judged by a separate
panel. All judges are selected based on achievement of high distinction in their relevant
field. Panels regularly include a wide swath of expertise including present and former
government officials, chief executive officers, chief information officers, presidents and
deans of institutions of higher learning, doctors, scientific researchers, journal editors, media
producers, and celebrated artists.
1997
2001
Center for the Analysis and Prediction of
Storms and The Pittsburgh Supercomputing
Center
OnStar
Severe Storm Forecasting
Delta Air Lines
1996
Delta Technology Customer Care System
Center for Light Microscope Imaging &
Biotechnology
1999
Imaging Technology
1995
Commercial Use of LADGPS (Local Area Differential
Globe Positioning System)
Fox Chase Cancer Center
1998
Cooperative Human Linkage Center
1994
Science Applications International
Corporation
Annette Digby
Los Alamos National Laboratory
Vehicle and Cargo Inspection System (VACIS)
Dean of Education, CUNY Lehman
Donna DelMonte
Parallel Ocean Program (POP)
1997
Dennis Anderson, Ph.D.
1993
Hong Kong International Terminals Limited
Associate Dean, School of CS and IS, Pace University
The Pittsburgh Supercomputing Center
Productivity Plus Program (3P)
Bob Zimmerman
Supercomputer Simulation of Enzyme DNA Interaction
1996
Chief Information Officer, University of Arkansas
1992
General Motors Corporation
Stanford Medical School
OnStar
MEDICINE
The Human Genome Project, The GenBank Computer
Resource
1995
Ed Clark
Robin A. Felder
1992
Forward-Looking Windshear Weather Radar System
Westinghouse Electric Corporation
1994
Program Officer, Institute for the Conservation of
Tropical Environments
University Supercomputing Centers
QUALCOMM Incorporated
Sky Alhabi & Zoe Jewel
1991
OmniTRACS
Founders, Field IT Experts, Rhinowatch
AAAS Congressional Fellow - Health (Office of Senator
Joseph Lieberman)
NeXT Computer, Inc.
1993
Mike Twohig
Cora Carmody
“Zilla” (Community Supercomputer)
Baystate Shippers, Inc.
Senior Vice President & Chief Information Officer, SAIC
COMMAND System
Senior Vice President & Chief Information Officer,
Clean Harbors Environmental Services
TRANSPORTATION
1992
Federal Express Corporation
Frank Enfanto
Marianne Lipps
2004
California Department of Transportation,
District 4 Maintenance
Bay Area Incident Response System (BAIRS)
Southwest Airlines
Supply Chain Optimization Project
2003
American Express Corporate Travel Solutions
TravelBahn
2002
Travelocity.com
Virtual Advisor
2000
Continental Airlines
Don Tennant
Jeff Nigriny
Editor in Chief, Computerworld
Chief Security Officer, Exostar
MANUFACTURING
Jerry McElhatton
James Bailey
Chief Executive Officer, Virtual Resources
Gary Anthes
Editor-At-Large, Computerworld
President, Wildlife Center of Virginia
AlliedSignal, Inc.
Ramp Management Advisor System (RMAS)
Fredrica H. van Berkum
Bob Schwartz
President & Chief Information Officer, PMIT (Panasonic)
Vice President, EFP
Andre Mendes
Chief Technology Integration Officer, PBS
Don Tennant
Editor in Chief, Computerworld
Professor and Associate Director of Clinical Chemistry &
Toxicology, Medical Automation Research Center, UVA
Health Systems
Wendy Shelton Paul
SCIENCE
Image Scientist, ITT Industries, Space Systems Division
1991
Vice President, Healthcare Services Systems Delivery,
Blue Cross Blue Shield of Massachusetts
William Mularie
United Parcel Service
Thomas Wong
Cora Carmody
International Shipments Processing System (ISPS)
Senior Managing Director, Bear, Sterns & Co
1990
Dennis Callahan
Federal Express Corporation
COSMOS II Positive Tracking System
Executive Vice President & Chief Information Officer,
The Guardian Life Insurance Company
American Airlines
GOVERNMENT & NON PROFIT
ORGANIZATIONS
SABRE Reservation Service
Matt Giugno
1989
Program Specialist, NYSED
Travelocity.com
Nancy Mullholland
Deputy Executive Director & Chief Information Officer,
NY State Worker’s Compensation Board
62
Author, After Thought
Chief Executive Officer, Telework Consortium
Senior Vice President & Chief Information Officer, SAIC
TRANSPORTATION
Bart Desai
Deputy District Director, Caltran, California Department of
Transportation
Patrick Wise
Vice President, Advanced Technology, Landstar
Brian Leinbach
Senior Vice President, Development, Delta Technology
(Delta Air Lines)
63
LAUREATES 2005
THE FACES OF INNOVATION
Laureates from the class of 2005 gather with Bob Carrigan, Chairman of the Computerworld
Honors Program Chairmen's Committee (bottom right) and Dan Morrow, Computerworld Honors
Program Chief Historian (bottom left) on the steps inside San Francisco City Hall immediately
following the Laureate Medal Ceremony on April 3, 2005.
THE COMPUTERWORLD
HONORS PROGRAM
Dan Morrow, Chief Historian of The Computerworld Honors Program (right at podium) addresses
Laureates on the steps inside San Francisco City Hall during the Laureate Medal Ceremony on
April 3, 2005. Don Tennant, Editor in Chief, Computerworld (center) and Ron Milton,
Executive Vice President, Computerworld (left) also participated in the ceremony.
BUSINESS
AND RELATED SERVICES
LAUREATES 2005
L AUREATES 2005
L AUREATES 2005
T HE FACES OF I NNOVATION
BUSINESS AND RELATED SERVICES
ACXIOM
CORPORATION
Little Rock, Arkansas USA
Customer Information
Infrastructure
A Customer Information Infrastructure
based on an innovative grid-computing
infrastructure and a specialized gridenabled processing architecture addresses
the increasing information management
and time-to-market needs of the company
and its clients, cost-effectively scales its
operations to keep up with demand, and
manages an existing internal “reference
base” of 20 billion records, and two
petabytes of company and client data.
ADLEX
Marlborough, Massachusetts USA
Service Deliver Management
Technology allows companies to measure
the quality of service being delivered via
their websites, greatly increasing service
levels and allowing companies to focus
more attention where it counts, on their
customers.
AVAMAR
Irvine, California USA
Data Protection Processes of
Avamar
Disk-based data protection technologies
ensure data protection and recovery in a
timely and cost-efficient manner smoothing
out business continuity and the cost of
down-time by reducing the data volumes by
a factor of one-hundred and introducing a
unique process to manage data retention
over long periods of time.
Kevin C. Daly
CEO, Avamar
Technologies
Your first memorable experience with
a computer?
The first computer I ever used was an IBM
1620. It had only punched card input and
output. It had a (very) primitive FORTRAN
compiler and only minimal protection from
programming errors. I still have some of the
punched cards.
What, in your view, is the most significant
achievement since the invention of
the computer?
While all aspects of the technology have
68
improved dramatically since the invention of
the computer, the development of the microprocessor is the most significant since it permitted diffusion of computational capability at
a rate that was so high that it fueled growth
and development in all other areas of computer science and technology.
What most powerfully captures the mystery
of computing?
Fractals - the ability to create complexity that
accurately models the “real world” from recursive application of simple algorithms. The
emergence of multi-scaled structure from
apparent randomness is the closest that I
believe computing comes to magic.
Where would you invest a million dollars?
The simple answer, because it reflects what I
have actually done, is right here at Avamar in an
effort to change the world of data protection.
Other than this, I believe that the development of “digital paper” that would allow natural, efficient and cost effective readability
would be the greatest enhancement in our
ability to utilize all of the other digital processing, storage and communication capabilities
we have developed over the past half-century.
There is work going on in this area, but we
are far from a breakthrough.
What was your most exciting experience?
My most exciting experience was being a part
of the space program in the early 1970’s
when technology, ideas, systems and operations were rapidly transferring from science
fiction to science fact. To see the Earth from
“above” provides an entirely new perspective
on most terrestrial activities.
Who was your most important teacher
or mentor?
John Thomas, my graduate studies advisor,
was my most important teacher. He had a
singleness of vision, a consistency of purpose
and a down-to-Earth wisdom that have stuck
with me for more than thirty years. His most
memorable comment to me was “You should
never be proud of not knowing something.” he didn’t expect that anyone would know
everything, but felt that it was inherently
wrong to treat any knowledge as unworthy.
What is your favorite music or performer?
Joan Baez and Bob Dylan - a purity of voice
(Joan) and concept (Bob); unmatched by
artists before or since.
What is your favorite Web site?
Google - it offers the perfect balance
between creativity and process. You can’t
use it to check facts without yielding to the
temptation to broaden your knowledge related (and even unrelated) to your original quest.
It is also hard to utilize it for even the most
mundane task without marveling at the power
and reach of the underlying technology.
What is your favorite car?
The MG-TD was probably the best blend of
form and pure emotive force. Unfortunately it
was challenged in locomotive force, but then
anyone who would look to a British sports car
as a means of getting from point A to point B
has lost serious touch with reality.
What does being a part of the Program’s
Archive mean to you?
I am very enthusiastic about having the Axion
project part of the Archive because it will
expose the project to a set of people who are
very likely to think creatively about the underlying concepts of the project and may lead to
ideas that could extend the utility of the core
technologies into other areas of information
systems. It is, in a sense, similar to presenting these ideas to an academic forum; in the
best of circumstances you will kick off thinking that extends well beyond the relatively
narrow boundaries of data protection. As a
commercial entity, we have limited ability to
pursue some of these ideas but as technologists we have a strong pride and motivation in
seeing them applied as broadly as possible.
What is the one question you would like
answered?
Are quantum states real? Or are they a
merely a means of representing a yet different underlying reality?
In all of recorded history, whom would you
like to meet?
I would most like to meet Thomas Jefferson.
His imagination, discipline, courage and faith
in ideas have been matched by very few other
historic figures.
What is the failure from which you learned
the most?
I sold a company with vision and culture
because I believed that bringing in a critical
mass of resources would permit the company
to thrive and grow. The new organization ultimately demonstrated that it shared neither the
vision or the culture of the old and the combination was disappointing for all concerned.
It is better to fight against overwhelming odds
than risk losing your soul.
“And gentlemen in England now a-bed
Shall think themselves accursed they were
not here,
And hold their manhoods cheap whiles any
speaks
That fought with us upon Saint Crispin’s day.”
Henry V, Act 4 Scene 3
Wm Shakespeare
Who is your hero, fictional or real?
Robert Oppenheimer - he did not shy away
from the reality and consequences of his
thoughts and decisions.
BELLSOUTH
Atlanta, Georgia USA
BellSouth Application for Network
Data Inventory Transformation
A major telecommunications company
broadens the horizons of its inventory management strategy, vastly improving how it
identifies, recovers and reuses stranded
capacity on the network—and uses the savings to expand a next-generation network
to better serve its customers - saving over
$30 million in the process.
BMC
Houston, Texas USA
BMC Athens Data Quality
Initiative
The automation of the entire quote-to-cash
process across the enterprise, with all preexisting customer records converted and
consolidated into a single database with a
common account structure, enabled sales,
finance and customer support to better
serve a global customer base.
CENDANT
CORPORATION
Parsippany, New Jersey USA
Hospitality Division’s Secure
Online Access Project
The creation of a secure, single point of
entry into critical business systems and
information for HQ staff, business partners
and 6500 franchisees world wide allows
delegation of control to where it is most
needed, the level of the individual.
Marcelo Schnettler
Director of Consumer
and Security Solutions
a computer?
In 7th grade on a Tandy TRS80 Color
Computer when we where introduced to our
new computer teacher, Mr. Cohuloon. We
wrote a simple basic program that displayed
“Hello World” in magenta letters on the
screen. At the time this was the coolest thing
I’d ever seen.
the computer?
The fact that Moore’s Law, which states that
data density will double every 18 months, is
holding true. That our field is currently
changing and evolving at such a rapid pace
and continues to do so, in my opinion, is the
most significant achievement since the invention of the computer itself.
of computing?
I’ve always been fascinated by computer animation. To me this is one aspect of the industry that really captures the mysteries of computing. From the early “Minds Eye” collection
of CG animation to today’s full length movies
from companies like Pixar I have always been
mesmerized by good CG.
In an avocado farm in Chile, long story….
The birth of my son and the everyday experience of being a father.
or mentor?
My mother, who taught me that it is more
important to lead than to follow.
I have no single favorite. I like all different
kinds of music but lately I’ve been listening to
a lot of Hispanic artists like Junaes, Julieta
Venegas and Jarabe de Palo.
Google, because you can find everything else
in the world from there.
Audi RS6, the perfect balance between luxury
and performance.
It means a sort of immortality – a chance to
influence the future and contribute to the
general knowledge of human race.
answered?
How can we travel faster then light?
like to meet?
My paternal Great Grandfather, who I resemble very closely in both appearance and temperament. He was one of the first colonists
of the southern end of Chile in the late
1800s. He was a pion.
the most?
Received a degree in aerospace engineering
the year after the Berlin Wall fell. Due to
defense industry cuts the only people at
graduation with jobs where those in the military. I learned that I can always reinvent
myself and still succeed, even when things do
not go according to plan.
Clarence “Kelly” Johnson, renowned engineer
and modern day Aerospace pioneer and innovator. He not only produced cutting edge
aircraft (U2 and SR71) but was influential in
many key team and project management
advancements as well. An all-around
renascence engineer, scientist, businessman
and manager.
CENDANT TRAVEL
DISTRIBUTION
SERVICES
Centennial, Colorado USA
Grid Computing - The World Map
Pictures
A simple yet powerful graphical depiction of
global resource usage allowed Cendant
TDS to identify portions of the world where
they could take on incremental business
without requiring incremental data processing resources, resulting in immediate cost
avoidance savings of $2 million, while providing an effective “roadmap” defining the
best areas for business growth.
Robert B. Wiseman
CTO, Cendant Travel
Distribution Services
a computer?
As a computer operator in Sheffield England
in 1978. The thrill I got from watching the
flashing lights and spinning tapes reminded
me of the first time I walked into a fun fair.
the computer?
Without a doubt, the Internet. It has changed
the world we live in, and will continue to –
politically, socially and intellectually
of computing?
Microsoft and Apple User Interfaces
e-Bay
Every time I loaded new code as a programmer.
or mentor?
A shared honor - my father and my wife
New Order
Google – and Yahoo Hearts
The first car I owned in England, a Ford
Cortina Mark III. Ah the memories.
A huge honor. I love this business and this is
the icing on the cake.
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L AUREATES 2005
L AUREATES 2005
answered?
Where is the nearest planet with intelligent
life?
CENDANT TRAVEL
DISTRIBUTION
SERVICES
like to meet?
Jesus.
the most?
Not trying to win a race because so I could
give my self an excuse for losing – and in the
end I only lost because I had given the leader
so much of a head start. It’s OK to lose but
only if you have really tried to win.
By using a creative “Cookie-CutterArchitecture” approach during the integration of newly acquired “Galileo” in the
autumn of 2001, Cendant TDS saved significant amounts of operations and development time, culminating in cost avoidance
benefits of over $100 million.
Mark Hopkins – a lad I work with. He has
always done the right thing.
Robert B. Wiseman
CTO, Cendant Travel Distribution
Services
Cookie-Cutter Architecture
CENDANT TRAVEL
DISTRIBUTION
SERVICES
CESSNA AIRCRAFT
COMPANY
CESCOM Online
Reorganization of Travel
Distribution Services Group
A new maintenance system allows customers to check records in real-time,
online in order to keep their aircraft in compliance with maintenance requirements, and
in service, in the U.S. and abroad.
The successful development of a culture of
reuse within Cendant TDS began with the
centralization of key resources, followed by
hardware standardization which delivered
cost avoidance benefits of over $100 million and culminated in the development of
the industry’s first Service Oriented
Architecture (SOA) framework.
Robert B. Wiseman
Services
CENDANT TRAVEL
DISTRIBUTION
SERVICES
Service Oriented Architecture
The development of the travel industry’s
first Service Oriented Architecture framework at Cendant Travel Distribution
Services, with its creative centralization of
key resources and standardization of hardware both improved service and yielded
more than $100 million in cost-avoidance
benefits.
Robert B. Wiseman
Services
70
Wichita, Kansas USA
CINGULAR WIRELESS
COGENT
FERRERO
South Pasadena, California USA
Alba, Italy
Automated Fingerprint
Identification Systems
SAP Consolidation on UNIX Itanium
This system is the first to apply supercomputing principles to enable highly scalable
and accurate biometric fingerprint comparisons, leading the way to proven, costeffective identification solutions which are
critical to the safety and integrity of transactions, communications, travel and life in
today’s society.
Irvine, California USA
Managing Explosive Growth of
Email and Information
A nationwide mortgage banking company
transformed the way loans are processed
by implementing an information lifecycle
management solution, whose basic components also formed the foundation for the
company’s leading-edge business workflow
automation systems. Benefits include: cost
savings, improvements in information flow,
productivity, operational efficiency, risk management, and competitiveness.
ESSENT ENERGY
AND SAPIENT
Cingular Service
Cambridge, Massachusetts USA
A nationwide wireless phone company provides customized calling plan information,
feature details, calling area maps, sample
first-month bills, and handset details for all
customer account activations and renewals
in one colorful and easy to read document
– giving customers the information they
need most when they need it most.
Managing Critical Applications to
Improve Business Performance
CNT
Plymouth, Minnesota USA
IP & Communications Solutions
to Provide Best in Class Support
to Staff & Students
Remote and traveling workers are empowered to communicate with corporate
employees using an innovative 4 digit dialing system which also allows calls to be
extended to remote workers using one
telephone number. Extension to Cellular
also allows a user to program their phone
to ring at their desk and to another predefined telephone number.
Management at a global confectioner decides
to implement a common and integrated information system, merging outdated legacy systems into a Global Enterprise Architecture.
FORTIFY SOFTWARE
Palo Alto, California USA
Software Protection and Fortification
ENCORE CREDIT
A critical multi-phase program provides visibility into every aspect of a Dutch utility leader’s
business -- from portfolio optimization to
forecasting to trading and risk management.
Multiple phases of this cutting-edge program
have already been launched, including a Gas
Optimization IT solution that literally paid for
itself within 24 hours of going live.
FEDERAL EXPRESS
Memphis, Tennessee USA
Sales.FedEx.com
An integrated sales technology platform
that creates a workflow around sales function allows sales people to have 40 percent
more contact with high potential accounts
and 15 percent increase in actual selling
time. The results? Hundreds of millions of
dollars in increased annual revenue—all
without adding sales headcount.
Products that protect companies from the
threats posed by security flaws in businesscritical software applications by automating
key processes of developing secure applications prior to deployment.
FORTINET
Sunnyvale, California USA
FortiGate
FortiGate systems enable companies to
safely and efficiently conduct business
online by detecting and eliminating the
most damaging, content-based threats from
e-mail, Web and file transfer traffic such as
viruses, worms, intrusions, inappropriate
Web content and more in real time.
Michelle Spolver
Director, World Wide Public Relations
a computer?
It was with a DEC PDP-11 mainframe computer back in the late 1970’s. My father was
a University professor and brought it home
for a project. Although he encouraged me to
play around with the computer and keys, I
remember being more fascinated with the
seemingly-infinite trail of paper tape that it
generated.
the computer?
The Internet and the way it has changed business and society. Put simply, the Internet
makes people’s lives easier and more efficient by providing a wealth of information at
their fingertips and can open new doors for
communicating with those near or far.
of computing?
I think multimedia and how it has touched so
many facets of our lives – from computer
applications, to the way movies are made and
viewed – powerfully captures the mystery of
computing.
Well, I suppose that would depend on whether
or not it was my first and only million dollars. I
invested my first million dollars in making a
home and bettering life for my family. With
many millions of dollars, I’d invest in education
to better our next generation of leaders.
Selling my first product innovation. It’s exciting to realize that people see enough value
and need for your invention that they are willing to pay for it.
or mentor?
A previous volleyball coach of mine was a
great mentor. He taught me that winning the
game was more about teamwork, interaction
and attitude than it was about skill and procedure. I’ve since applied this lesson to business and other areas of my life.
I’ve recently been listening to a lot of classical
piano. And, I must admit, I’m trying to play a
bit of it myself.
Yahoo. I primarily access Yahoo Finance, but
I also value the timely news stories and other
information on the Yahoo site.
I like the car I have – a Mercedes Benz
ML350. It’s reliable and I haven’t had to get
it serviced in three years!
It is an honor to be part of such a respectable
group of innovators. Also, I feel that others
can learn from the work and accomplishments outlined in our case studies.
answered?
How will the Internet change our lives 20
years from now?
HITACHI DATA
SYSTEMS
Santa Clara, California USA
Universal Storage Platform
Bank of America deploys the Hitachi
TagmaStore Universal Storage Platform to
reduce total cost of ownership, automate
disaster recovery, streamline management,
and provide a solid foundation for growth.
HOME DEPOT
Store Concept Store
The world’s largest home improvement
retailer opened its first stores in Manhattan,
NYC in 2004, introducing a completely new
urban store format tailored to fit both the
customer and physical landscape, and featuring an enhanced use of technology built
on years of information technology
advancements.
INTEL
CORPORATION
(ERS) Extended Retail Solutions
Intel worked closely with Capgemini, Cisco,
and Microsoft in a joint initiative to develop
“Extended Retail Solutions”, an innovative IT
framework that retailers can use to put technology in perspective, implement solutions
that will deliver immediate business value,
and position their businesses for the future.
IRISE
El Segundo, California USA
like to meet?
Albert Einstein.
Bridging the Communication Gap
Between Business and IT
the most?
From experience, I’ve learned the importance
of concentration and focus and not to spread
myself too thin.
By improving the application definition
process, iRise’s innovative application simulation platform allows organization to “test
market” applications and validate business
requirements with customers, partners and
employees prior to development.
Albert Einstein. He had the most amazing
mind and was truly ahead of his time. His
theories were so great than only a handful of
people could understand them then.
Emmet B. Keeffe, III
CEO and Co-Founder
a computer?
Watching my best friend in grade school write
code on his Commodor 64.
the computer?
The advent of the Internet.
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L AUREATES 2005
L AUREATES 2005
of computing?
Software. Ultimately, software will get exponentially more complex over time much like
what has happened in the semiconductor
industry. The concept of what will be possible
with software in the future is fascinating to me.
Nine years ago, my answer would have been
to invest the money to start my own company.
My ultimate dream is to start my own Formula
1 racing operation so I would invest the million dollars toward that effort.
Learning how to drive an open wheel race car
has been my most exciting experience thus far.
or mentor?
My father. He had two simple philosophies
while I was growing up that I believe can be
applied to everything in life. The first was to “go
for it” in all that you do. To me this means giving
everything you have regardless of what it is you
are doing. The second philosophy was to “be
nice”. These two simple pieces of advice when
applied are the recipe to extraordinary success
in life personally and professionally.
This is a tough question considering my love
for music. I recently had the opportunity to
witness a private concert by Prince. I have to
say that it was the most amazing display of
showmanship, charisma and raw musical talent that I have ever experienced.
www.espn.com/rpm
The Ferrari that Michael Schumacher drove
last year when he won his sixth Formula 1
world championship.
I believe that we at iRise have invented a
technology that will have a positive impact on
the global economy. I view our nomination to
the Archives as an early validation that we
indeed have a breakthrough product of that
magnitude.
answered?
Why is it that more energy and attention hasn’t been applied to the study of human motivation? I believe that if we could figure out
how to motivate people on a large scale, the
world would be a very different place.
like to meet?
Another tough question! Many people come
to mind. Christopher Columbus is on the
short list. He really set out to achieve an
unreasonable goal and was successful. From
my perspective, what makes life interesting is
the opportunity to set what are thought of as
unachievable goals and then meet them.
72
the most?
When I was in grade school, I was copying one
of my friends answers during a test and my
teacher promptly walked over and wrote a
giant “F” on my test. This was an important
failure that I experienced early in life that had a
profound impact on who I am today. On a daily
basis, I try to allow myself to fail in order to
learn. It is from these failures that you become
a better person and move forward in life.
It’s funny, I have a three year old who dresses up
as “Superman” on a daily basis. I have to say
that “Superman” is a personal hero of mine as
well. He has the unique ability to use his powers
in a positive way while remaining vulnerable.
KROLL ONTRACK
Eden Prarie, Minnesota USA
SAN Deployments
The leading provider of electronic document discovery solutions for top law firms,
government entities and Fortune 250 corporations in the U.S., Europe and Asia is
facilitating a dramatic transition from paperbased discovery and document review to
online electronic solutions in the legal
industry, permitting clients to review as
much as 80% of critical litigation, merger or
acquisition documentation on line.
puter was being placed in a computer drafting and design class instead of a hand drafting class by mistake. Good thing my high
school counselor made this mistake, because
that first experience with a computer turned
into a great career.
SMITH, ANDERSON,
BLOUNT, DORSETT,
MITCHELL
& JERNIGAN L.L.P.
achievement since the invention of the
computer?
The most significant achievement since the
invention of the computer in my view is the
invention of Autodesk’s AutoCAD. Completely
changing the way designs are processed and
distributed. Just about every part in a building
or home was designed by Computer Aided
Drafting.
Raleigh, North Carolina USA
or mentor?
The most important mentor in my life has
been my first and current boss Robert
Grandmaison. He offered a job to an eager
college student who knew very little about
Computer Drafting & Design. He knew that I
had potential and was just not taught to the
advanced level of computer drafting I needed
to succeed. Within a year of working part time
for the company he offered me a full time job
to pursue my career. I’ve now been with the
company for the last 2-1/2 years, he’s been
one of my closest friends who enjoys the
same things about AutoCAD as I do.
OUNCE LABS
Waltham, Massachusetts USA
MATTEL INC.
Prexis
El Segundo, California USA
Global Financial Transformation
Initiative
By laying the foundation for the Finance
and Human Resources functions, while
reducing system complexity, updating systems with leading edge technology, and
creating a scalable infrastructure for future
deployments, the company achieves for the
first time a fully integrated enterprise-wide
system.
MKM & ASSOCIATES
Santa Rosa, California USA
MKM & DWF
Electronic print files allow users from all skill
levels, from all parts of the world, to view
and comment on sets of construction documents from their home or office computers
without the need of paper or printing.
Teams provide a method by which a security vendor can analyze and eliminate vulnerabilities in their software before releasing it
to market.
Storage Networking
A 100-lawyer firm in North Carolina successfully implemented a IT solution that
would offer them the same benefits of a
large scale SAN yet be financially viable for
their size firm, thus facilitating complex, dataintensive work, such as that related to new
HIPAA compliancy laws, improving general
efficiency, and meeting both firm and client
expectations of business continuity.
STERIS
CORPORATION
Raleigh, North Carolina USA
Peopleclick Accommodates Client
Growth
A holistic solution to help companies
attract, acquire, and deploy a diverse and
productive workforce enables thousands of
recruiters around the world to search
through over 24 million applicants quickly
and precisely to meet the employment
needs of their organizations while assuring
candidates of rapid, reliable submission of
job applications and resumes.
VERITEXT LLC
Burnaby, British Columbia Canada
Florham Park, New Jersey USA
Centralization and Optimization of
Performance Metrics, Data
Sources, and Analysis Activities
VIP21+
A new employee-based scorecard application gathers workforce service information
from various applications and data sources
into an enterprise data warehouse and rolls
the information up into manager-level key
performance indicators.
Kevin Lam
Manager, Business
Performance
From Carbon Paper to World
Class Business Practices by
Leveraging CRM Technology
A medical equipment field service organization of over 1,200 users provides immediate
information and services to Healthcare facilities around the globe by leveraging new
technologies to innovatively deploy and document services, helping healthcare facilities
provide safe outcomes while meeting federal and local documentation requirements.
of computing?
To have at your fingertips the ability to access
endless amounts of information and connect
people together 24 hours a day. Also, computing technology is growing at such an
astonishing rate there’s no telling what we
can do with the computers of tomorrow.
Mentor, Ohio USA
TARARI, INC.
San Diego, California USA
Tarari designs, develops and brings to
industry a new breed of silicon, focused on
Content Processing. Its products are
deployed in servers, switches, appliances,
devices and more, in markets such as, XML
and Web Services, Network Security and
Digital Media.
I would invest in the relief and humanitarian
effort for the nations along the Indian Ocean
affected by the devastating earthquake and
tsunami of 2004.
www.ebay.com because it leverages so many
facets of technology to deliver a service that
transcends traditional barriers.
It’s an honor to know that the hard work and
dedication of the people that made the project a success will be archived for future generations to see. Hopefully the learning and
experiences we uncover today will benefit
someone tomorrow.
Integrating a web-based, wireless solution for
clients with a full, back-office system. Veritext
LLC provided the court reporting industry
with a product based on new technologies
that met all traditional legal standards for
accuracy, reliability, security, and ease of use.
WEBROOT
SOFTWARE
Boulder, Colorado USA
Privacy, Protection and
Performance Solutions for
Internet Users
Webroot innovative products protect personal information and computer assets from
increasingly pervasive spyware infestations,
malicious hacker attacks or internal threats.
WORLDSPAN
Global Systems Performance and
Application Development
A leader in travel technology utilizes some
of the fastest, most flexible and efficient
network and computing technologies in the
industry. Approximately 800 travel suppliers
around the world are linked through
Worldspan’s global customer base.
WYNDHAM
INTERNATIONAL
Dallas, Texas USA
Wyndham International Hotels
The complete building lifecycle management for Wyndham International Hotels,
from planning, budgeting, design, construction and ongoing facilities management is
coordinated through systems integration
and web collaboration.
John R. Bryant Jr.
Director of Capital
Assets
a computer?
I officed in the basement of the Architecture
Building at the University of Texas at Arlington
and the Architectural Computing Department
was down there as well. One day I walked
into the room containing the computer
Mark Douglas
Structural Technician
a computer?
The first memorable experience with a com-
TELUS
a computer?
I remember my first home PC. It had a
monochrome 12 inch display with two 5 inch
floppy drives and no HD. I used it for word
processing, spreadsheets, and even learning
to program in BASIC. Amazingly enough – I
still have it and it still works!
Tarari Content Processors
PEOPLECLICK
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L AUREATES 2005
graphics terminals and I saw this old Tectronix.
It looked like a bad, Italian, Sc-Fi movie prop. I
remembering saying to myself that I could
never use anything like that to draw.
the computer?
When I saw text and graphics being manipulated in the same space/page and then being
printed out on a laser printer was when it first
dawned on me that this was the new media.
of computing?
In 3-D design space whatever you can imagine you can create in a virtual reality. Before
computers everything was just projections
and scale models.
If I had available money it would go to
humanitarian causes like the American Red
Cross, because in today’s world everything
else is superfluous.
On the first day of work with my new firm I
walked into an unfurnished room with these
big boxes of Intergraph computer equipment.
I realized then, for the first time, I was going
to be doing the building drawings they way I
thought they should be done. I also realized
that I had to put the whole thing together
myself. What an adrenaline rush.
or mentor?
Mike Miller was working in the CAD Lab
while I was a Teaching Assistant in
Architectural History at UTA. He really
believed that computers were going to
change the practice of architecture, and he
convinced me.
I listen to everything from Bach to Willie
Nelson, but for me the music of the Beatles
never gets old.
Google.com is where I go to look for everything.
I had a white 1967 VW bug with a canvas
sunroof, two red fenders and two blue fenders. I thought that car could go anywhere,
and it darn near did.
I think it is important that the development of
building lifecycle management (BLM) is documented, and particularly from a users standpoint.
EDUCATION AND ACADEMIA
like to meet?
I have tremendous respect for Thomas
Jefferson. He wasn’t a perfect man, but he
saw everything in such detail. I’d love to talk
to him.
the most?
When I was a Sr. in High School I failed to
make the Varsity. I’d been playing competitive
sports since 1st Grade. I wasn’t sure what
else there was to do. But then I discovered
that there was a whole lot else to do. Ever
since then I’ve been discovering what else
there is to do.
My Dad, the late Judge John R Bryant, Sr.,
was the kind of man who made the world a
better place. Principled, caring, smart and
open-minded, he was often referred to as “old
honest John” when he was on the Bench. I
hope that I can that I can be the uncommon
“common man” that he was.
answered?
Are my kids going to live in a better world?
LAUREATES 2005
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L AUREATES 2005
APOLLO GROUP/
UNIVERSITY OF
PHOENIX
Phoenix, Arizona USA
IP&Communications Solutions to
Provide Best in Class Support to
Staff & Students
Voice over IP helps create large regional
phone systems that make efficient use of
high-powered call center functions and can
provide these capabilities to the smallest
site, with dynamic allocation of licensing,
growth and call center reporting from a single site across multiple states.
INSTITUTO
TECNOLÓGICO Y DE
ESTUDIOS
SUPERIORES DE
MONTERREY
Monterrey, Netherlands
Internet-linked learning centers address
social inequities by bringing quality education
to low-income and isolated communities to
improve living standards, strengthen communities, and influence national development.
Originally a place for the sharing and support all kinds of free software, an information commons and contributor-run digital
library also hosts over 1500 non-software
related sharing projects on almost every
conceivable subject, handling over 12 million requests/day.
Dover, Delaware USA
Cross Platform Solution for
China’s Ministry of Education
Delaware State University converged its
physical and information security systems
behind smart cards for students, faculty and
staff to use for accessing buildings and IT
systems, resulting in greater provisioning and
administrative efficiencies, satisfied users,
less theft and greater overall campus security.
DENVER PUBLIC
SCHOOLS
Denver, Colorado USA
Serving Students, Employees
Better with a Technology-Based
HR System
The Denver Public Schools new technology-based HR processes trim administrative
costs and automate complex payroll and
benefits administration, saving money, protecting the classroom from cost reductions,
and facilitating pay-for-performance to promote high-quality teaching and improve
teacher retention.
DEPARTMENT OF
DEFENCE
Canberra, ACT Australia
Learning Management System
The Defence Online Campus enhances
defence operational capability through the
development of a highly flexible learning
infrastructure. A common architecture and
uniform basic standards enhance the
administration of learning, and the design,
development, presentation, use, reuse and
sharing of learning materials.
76
SCHOOL OF
INFORMATION AND
LIBRARY SCIENCE,
UNIVERSITY OF
NORTH CAROLINA
AT CHAPEL HILL
Chapel Hill, North Carolina USA
INTEL CORPORATION
Education Security
Community Learning Center
Network
DELAWARE STATE
UNIVERSITY
Ibiblio
The Ministry of Education in Mianzhu City,
Sichuan Province, China needed to give the
entire local community the means to communicate electronically on education matters, as well as online and offline mobile
access to real-time data from the Education
Bureau on course materials, student attendance, and academic performance.
PALM BEACH
COUNTY SCHOOLS
West Palm Beach, Florida USA
Palm Beach County Schools
One of the nation’s largest school systems
uses IT to provide greater accessibility and
equitability of school district services and
resources to special needs students.
PROFESSOR ALLISON
ROSSETT AT SAN
DIEGO STATE
UNIVERSITY
San Diego, California USA
Collaborative Teaching and
Learning: Bridging the Distance
A veteran professor with decades of traditional classroom experience used technology teachers and students from Little Rock
to Hong Kong, to learn from each other in
an environment in which teaching and
learning happened all the time through
both synchronous shared and archived
online experiences.
Paul Jones
Director of Ibiblio.org,
Clinical Associate
Professor
a computer?
We wired the peg board mind of a sorter/collator to confuse our high school teacher, a
very nice woman who originally taught shorthand but was suddenly charged to teach
office equipment in 1967. We began with the
old separate the cards by color trick and went
on from there.
the computer?
Decoding the human genome.
of computing?
REM of the human biocomputer. Do electronic computers dream (as Asimov almost
asked)?
Foolishly I’m sure.
The ongoing adventure of being married to
the right woman.
or mentor?
The poet, Czeslaw Milosz. A few hours with
Milosz in person led me to years with his writing.
The Byrds and Roger McGuinn. Not only for
inventing Folk-Rock, popularizing Bob Dylan,
inventing Country-Rock (with Sweetheart of
the Rodeo), but for Roger’s dedication to the
folk process and to the Information Commons
by giving away a different folk song every
month for almost ten years now at his Folk
Den project.
Home Star Runner http://www.homestarrunner.com I must read Strong Bad Emails!
1929 Model A Ford. Can be maintained by
the use of a single wrench.
answered?
How is the best way to answer this question?
like to meet?
Mevlana Jalal al-din Rumi.
the most?
I failed freshman English at an Engineering
School which drove me to look to the creative
side of literature more seriously with the goal
of publishing more than the instructor who
failed me.
Sir Walter Raleigh - poet, adventurer, diplomat.
SOUTHERN ALBERTA
INSTITUTE OF
TECHNOLOGY
Clary, Alberta Canada
Career Pathways Program
The Aboriginal Pathways project helps
improve the high school completion rate of
children living on aboriginal reserves in
Alberta, Canada, through the use of distance learning technologies.
TEXAS ASSOCIATION
OF SCHOOL BOARDS
Austin, Texas USA
Call Center Empowerment
Using an advanced suite of contact-center
applications, the Texas Association of
School Boards significantly improved service to its 1,042 member school districts,
including cost-effective risk management
and insurance programs, procurement services, legislative advocacy, legal and governance services, parent and teacher outreach, and more.
Rick Tillotson
Manager,
Telecommunications
a computer?
Junior year in college... a friend stored some
belongings with me over the holidays and
said I could play with his new Radio Shack
computer. I turned it on and it promptly
locked up; I was frightened the whole holiday
that I had broken it.
the computer?
The Internet is the obvious answer, and second to that would be wireless broadband.
But, I would have to vote for Twinkies. Let’s
face it, without that awesome sugary snack
we would never have made it through those
long nights and weekends and our achievements would be fewer!
of computing?
I grew up with Gemini and Apollo space missions. Recently I had a reality check watching
my 10 year old nephew teach my mother how
to use email on a PC more complex than
those used for the moon missions! The mystery is how something so incredibly powerful
has become so easy and so available to
improve the lives of everyday people. And yet
it is all just 0’s and 1’s!
DSL and cable modems don’t reach every
home, especially in rural areas like where I
grew up. I’d invest a million dollars in a company providing wireless broadband for a modest fee in rural areas and free where possible
in urban areas and public spaces.
Honestly... when my future wife did not say
“no” in front of everyone at our wedding. It
was a totally illogical decision since I completely do not deserve her even to this day.
Secondly, I truly have to say getting that letter
from Computerworld. I smiled till my cheeks
hurt!
or mentor?
Children in our onsite day care for reminding
me what is really important.
I love all kinds of music, but my absolute
favorite is alternate rock. Current playlist on
my iPod includes JimmyEatWorld, Riddlin’
Kids, and Simple Plan. (Thank you
Computerworld for proving once and for all to
my mother that my music did not turn my
brain to mush!)
Online industry periodicals like
Computerworld and online newspapers like
NYTimes are absolutely wonderful. But,
when a project is going badly and I need to
clear my head, I grab a Twinkie, turn up the
alternate rock music, and go to
travelocity.com for five minutes to plan a fantasy vacation for the family. And then it’s
back to work with a a smile.
Shamefully I confess to always staring at
Range Rovers. Does it get any better?
I am so proud of our IT team that I could just
bust!
Voice people have always felt a little “second
class” in the new converged world. Our project being included gives badly needed recognition to the telecom side of the house that
we are just as innovative.
answered?
How can we do it better?
like to meet?
I’d like an after-dinner cigar with Abraham
Lincoln, Thomas Jefferson, Barbara Jordon,
Werner von Siemens, and Thomas Edison.
the most?
My purchase of Beta instead of VHS. Creating
the best solution is not enough; you have to
successfully involve and convince users.
My mother, for teaching me me that it is
amazing how much you can accomplish once
you are not afraid to fail once in a while. And
Spiderman.
THE WHARTON
SCHOOL OF THE
UNIVERSITY OF
PENNSYLVANIA
Philadelphia, Pennsylvania USA
Innovating Education in a
WebCafé
A teamwork-based business-school curriculum is supported by making collaboration
tools available on course web sites, providing faculty with an easy way to distribute
materials and respond to questions outside
of class, and helping students work together
online regardless of schedule or location.
Rob Ditto
Senior IT Project Leader
Saint Etienne, a British group that seemingly
absorbs every single song or style I have ever
heard and loved, transforming these influences into perfect pop music.
Television Without Pity, in addition to being a
great source of off-hours fun, is a well-managed and smartly designed online community
that inspires my own work in fostering collaborative computing.
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Daw Aung San Suu Kyi, leader of the nonviolent movement for human rights and democracy in Burma, reminds me of the true meaning (and true cost) of freedom.
UNIVERSITY OF
HOUSTON
Houston, Texas USA
Louis Stokes Alliance for Minority
Participation (H-LSAMP)
Universities participate in a program to
increase the enrollment and graduation
rates of minorities in technology related
fields of study, namely Science, Math,
Engineering, and Technology.
UNIVERSITY OF
MICHIGAN BUSINESS
SCHOOL
Ann Arbor, Michigan USA
Champions
Sophisticated technology support combined
with research on how people learn helps
faculty members teach with greater impact
and promote a learning culture that
embraces educational best practices using
information technology.
Michael D. Gordon
Assoc. Dean and Professor, Information
Technology
Thelonius Monk -- the jazz pianist. He “plays”
with rhythms, melody, harmony. His compositions appear to be an exploration where simple elements are continually re-combined into
musical magic. I love to listen to him play.
Google and woot.com
It’s an honor to be considered a pioneer or
hero. I’m trying to have fun and involve others in using information technology more
effectively in education. When you’re involved
in the process of making things happen, you
don’t think of any possible recognition that
may result. So, it’s a terrific, additional benefit
from working with some great people on
some great projects.
answered?
Two, really:
1) How can information and communication
technology be used to help the billions of
people who live in poverty? Clearly, ICT alone
is not the answer; but combined with new
78
methods of business, new opportunities for
literacy and improved health, and other factors it can make a profound difference.
2) How can ICT be used to make education
more engaging, deeper, and more empowering? And: how can we learn about how people learn by using ICT for education?
UNIVERSITY OF
MICHIGAN, SCHOOL
OF PHARMACY
Ann Arbor, Michigan USA
Medicinal Chemistry Virtual
Library
A University Library introduces the concepts of Medicinal Chemistry and Drug
Discovery through visualization and interaction with drug molecules, biochemical pathways and related topics, serving to outline
and visualize the connection between various drug classes and integrating different
disciplines and subjects that a pharmacist
should be acquainted with.
Mustapha Beleh
Lecturer - College of Pharmacy
a computer?
When I arrived in the US in 1987, sitting in
front of the keyboard, having no idea what to
do. I asked my Ph.D. adviser if I can take
some computing courses. He said no, here’s
the computer, here’s the manual...LEARN. I
never took a computer course in my life.
or mentor?
My professor at the College of Pharmacy,
Alexandria University, Dr. Aly Hazaa.
I love all kinds of music. I love the quote by
William Shakespeare: “If music be the food of
love, play on”. It might mean differently to me
than to Orsino, but what a great quote.
A great honor and recognition for our program. Being part of the history of
Computerworld’s archive is beyond words.
UNIVERSITY OF
PITTSBURGH
UNIVERSITY OF
PITTSBURGH
UNIVERSITY OF
PITTSBURGH
Pittsburgh, Pennsylvania USA
Network Operations Center
Design and Implementation
Enterprise Web Portal of
University of Pittsburgh
802.1X Authentication for Wired
Networks
A University Network Operations Center
(NOC) prevents most service disruptions by
providing around-the-clock proactive monitoring of the University’s network and
enterprise applications and services. The
NOC provides the capability for effective
service-based monitoring by clearly identifying services and their related infrastructure
and the effect of problems with these services on the goals and aspirations of the
University community.
A University web-portal provides a single
point of access to information for students,
faculty, and staff including web mail, grades
and tuition payments, course information,
and more. Portal communities are developed for groups with common interests.
In order to enhance network security and
provide the capability of permitting access
to network resources based on an individual’s affiliation with the University, 802.1xbased network authentication was implemented for the University’s Campus residence halls in September 2004.
UNIVERSITY OF
PITTSBURGH
Enterprise Student Administrative
Information System
A University is 75% complete in replacing
it’s entire legacy Student Information
System, on time and on budget.
UNIVERSITY OF
PITTSBURGH
Strategic Network Security
Architecture
A network-based firewall solution is
designed and strategically deployed to protect mission-critical applications and services while sustaining the open network environment on which teaching and research
heavily depend.
UNIVERSITY OF
TEXAS SYSTEM
TELECAMPUS
Austin, Texas USA
Facilitating Mental Health Training
Through Technology
ER Psych is an online case study template
that allows mental health workers to practice the techniques of emergency psychiatric evaluation, diagnosis and treatment.
The system works well with nearly any
management system, is readily modifiable
through straightforward text files, and
extensible to other case study content.
Michael Anderson
Manager, Course Development
and Technology Services
of computing?
That I can post to a discussion board—and
someone responds. That I can respond to a
blog—and start a dialog. That I can hold a conversation with someone I’ve never met—and
sometimes understand her better than I do
face to face. The mystery is in the messages.
UNIVERSITY OF
PITTSBURGH
Electronic Software Distribution
System
A University developed an electronic software distribution system to efficiently distribute software to students, faculty, and
staff. This system presents the user with a
list of available software and tracks distribution in order to ensure license compliance.
UNIVERSITY OF
PITTSBURGH
Maximizes its Information
An innovative new information lifecycle
management project provides increased
access, heightened protection and business
continuity for student records and enterprise academic computer systems for a
metropolitan main campus and four regional campuses across the state..
79
Laureates from the class of 2005 await individual presentation of their Computerworld
Honors Program Laureate Medals during the Medal Ceremony at San Francisco City Hall
on April 3, 2005.
ENVIRONMENT, ENERGY
& AGRICULTURE
LAUREATES 2005
L AUREATES 2005
BROWARD COUNTY
ENVIRONMENTAL
PROTECTION
DEPARTMENT,
FLORIDA
FRACTAL
TECHNOLOGIES PTY
LTD
Fort Lauderdale, Florida USA
Fractal Technologies has developed a new
generation information technology solution that
is able to manage, distribute, display and interrogate complex three-dimensional data as well
as other, more traditional types of information.
Creation of a New Mobile
Inspection and Monitoring System
Broward County replaced a paper-based
inspection environmental inspection
process with an e-inspection process. Field
inspections are now automatically scheduled and completed using electronic media,
mobile and home-based offices, and the
inspection database electronically populated in near real-time and made available to
all EPD staff.
Connie Boden
Environmental Licensing Supervisor
the computer?
The Internet. Until then, computers, computer
systems and networks were islands, operating
independently. Communication and passing
information was slow and difficult. The
Internet has put the world at our fingertips,
creating information sharing opportunities and
opening communications.
Justin Hayward of the Moody Blues
Frodo of the Lord of the Rings is my hero.
Seemingly an average guy, he demonstrated
courage, compassion, determination, faith,
honor, and love, bearing incredible responsibility, he achieved the impossible.
ESKOM
West Perth, WA Australia
FracSIS Professional 5.0
Mark Morrison
Technical Director
Your first memorable experience with a computer?
Teaching myself to program using GW-BASIC
on a TRS80 PC.
PETRO-CANADA
Calgary, Alberta Canada
Petro-Canada Refines
Communications
Geography and operational diversity were
bridged with a unique and innovative
approach to knowledge sharing and document management, creating an unprecedented environment for information distribution and communication in a large oil and
gas company.
Elouise Wekel
Director of Corporate Systems and
Information Management
Having the opportunity to interact with dolphins, as I am a “non-swimmer”.
the computer?
The Internet.
Multiple Listing Services (MLS) for real estate
sales.
Jim Morrison - The Doors.
This year, a Porsche, Cayenne. A most
impressive SUV.
www.afl.com.au
FINANCE, INSURANCE
& REAL ESTATE
SHELL OIL
PRODUCTS US
NEPTUNE
TECHNOLOGY
GROUP
Houston, Texas USA
ShellSource
Plano, Texas USA
Fieldnet
Neptune Technology Group worked with a
major US electric and gas utility to facilitate
full at-a-distance meter reading capabilities,
rerouting functionality and meter-related
field service capabilities, redefining standards in the meter reading industry.
Consolidating three separate Customer
Portals into one, allowed consumers, customers and channel partners to conduct
business with multiple divisions and companies, while reducing IT support costs by
15%. The new portal provides 24/7 conveniences and a robust suite of product
offers and ordering capabilities, enhancing
sales, improving service, and setting a new
standard of excellence for the industry.
Fort McMurray, Alberta Canada
Ubuso Project
The utility company supplying more than
half of Africa’s electricity implements the
continent’s largest electricity utility Customer
Relationship Management system, empowering 350 front office Contact Centre
agents to serve more than 3.7 million customers, improving customer satisfaction.
LAUREATES 2005
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CITIGROUP
New York, New York USA
CitiMedia
A new digital media group accesses a major
financial organization’s vast intellectual capital and turns it into digital video content,
facilitating the distribution of live and ondemand content via the Internet externally to
clients (financial/market commentary, business intelligence, education, executive messaging) and internally to employees (training,
internal communication, information sharing).
Shania Twain.
1966 Mustang.
answered?
How long will I live and what can I do to
ensure that it is a healthy life?
like to meet?
JKF.
Superman - Always did a lot of good for people.
EQUIS
Westville, KWA South Africa
Qcharts Metastock Pro
Easy to use software allows traders to make
the most out of their trades, whether trading
full or part-time, and is designed to help
traders minimize loses, while maximizing profits.
GUARDIAN LIFE
Bethlehem, Pennsylvania USA
Server Consolidation and Disaster
Recovery
HABIB BANK AG
ZURICH
HPLUS
Habib Bank’s hPLUS banking application,
based on a tiny virtual machine and a Sybase
database, allowed the bank to scale its applications on thin clients. The world’s first JAVA
banking system, hPLUS cured the bank’s
most fundamental issues plaguing legacy
systems, reducing costs and enhancing efficiency to unprecedented levels.
Amer A. Farid
Assistant Vice President,
Joint-President’s Secretariat
Robert Mathers
2nd Vice President - IT Operations
Westchester, Illinois USA
a computer?
Atari and Commodore 64.
Insurance Auto Auctions deployed a
ground-breaking new wireless data/audio
network which enables auto buyers to prebid ahead of live auctions, attend auctions
in person, bid in advance, and/or attend and
participate in live auctions via the Internet.
In technology that would provide faster computing while being more cost effective for the
general user.
Playing in the 1995 Bob Hope Classic
Charity Golf Tournament.
or mentor?
Armand Keim, a previous CIO, he taught me
how to allow managers to focus on the
strength of the people to better the organization while allowing his managers to become
better leaders.
84
MASSHOUSING
of computing?
I don’t see any mystery....it’s machinery! If
there is a mystery its in how the human
species keeps re-inventing itself when a new
technology becomes available to a large segment of the population.
Low- and moderate-income citizens gain
easier access to a variety of mortgage
products that are priced below market
using a new web-based portal solution,,
which facilitates electronic transactions
between state housing authorities and the
private sector.
I would not invest, I would donate it all to
finding a cure for juvenile diabetes.
Frank Creedon
Director of Planning & Administration
or mentor?
8th grade science teacher, Mr Kreiner. He
exposed me to science and technology.
Dubai, United Arab Emirates
The fourth largest mutual life insurance
company in the U.S. introduced a new
robust, reliable IT infrastructure to accommodate its large current business and
expected growth by building a virtual infrastructure, consolidating hundreds of
servers, increasing performance and capabilities, and significantly lowering costs.
the computer?
The proliferation of the Internet as the single
most advanced communication medium.
The collective promise of the information
technology age is finally starting to become a
reality i.e. the ability to search/communicate/share information across geographic
and political borders.
Being present for the birth of my children.
The Who.
The one that’s paid for.
answered?
Who is to blame for reality TV shows?
like to meet?
Teddy Roosevelt.
INSURANCE AUTO
AUCTIONS, INC.
Wireless Deployment
John Nordin
Vice President and Chief
Information Officer
My oldest daughter, who has juvenile diabetes.
MARINETTE COUNTY
EMPLOYEES CREDIT
UNION
Marinette, Wisconsin USA
Marinette County Employees
Credit Union
A County Employees Credit Union has
been able to reduce its online operational
costs by 25 percent while also increasing
labor productivity 20 percent, tripling its
asset size, and improving member services.
Boston, Massachusetts USA
Loan Underwriting Portal
a computer?
In 1973, upon graduation from high school, I
opted to defer college for 2 years, to instead
work for an architectural firm during the day
and attend the Boston Architectural Center
(BAC) at night. I worked for the firm now
known as Perry Dean Rogers Partners (then
Perry Dean and Stewart). The firm was one
of the pioneers in computer-aided design,
using a Digital PDP15/76 (?) and software
that had been developed by members and
affiliates of the firm. Within a year of working
at the firm, I gravitated to that area. I collaborated with the architects and clients in doing
space planning, site design, etc. mostly within
the hospital/health care practice of the firm.
the computer?
The collaboration between co-workers,
clients, and colleagues has been greatly
enhanced with email, e-rooms, etc. In my
own career here at MassHousing, I think of
all the wasted time involved in the preparation
of memos in the age before email... and all
the time lost in the decisionmaking process
because of the speed of moving paper
around an office.
Being recognized by Computerworld is a
great honor for MassHousing. It is important
for visitors to this archive to know that the
solution being recognized was not just about
technology, but better serving the needs of
our customers and business partners. The
MassHousing Lender Extranet also represents the best in collaboration and teamwork,
with the solution being conceived, developed,
and implemented by staff from the lines of
business and IT working in partnership with
Deloitte.
QUADRANT RISK
MANAGEMENT
(INTERNATIONAL)
LIMITED
STEWART REALTY
SOLUTIONS
Plymouth, United Kingdom
The leading paperless transaction management platform for the real estate, closing
and mortgage industries provides breakthrough simplicity for the digital transformation and management of real estate files.
Basel II Compliance Management
Quadrant Risk Management (International)
Limited developed an end-to-end, ready-todeploy risk management solution which is
already helping banks meet the stringent
new Bank of International Settlements
requirements regarding capital allocation in
the financial services industry, know as
Basel II.
Akron, Ohio USA
Sure Close
SAMSUNG
SECURITIES CO., LTD
Seoul, The Republic of Korea
Client/Server System
A Korean securities firm migrates its ledger
systems from third-party managed mainframe systems to a new, internal Client
Sever based architecture, creating greater
customer satisfaction and benefit.
SCOTTRADE, INC.
St. Louis, Missouri USA
Host Connect
A leading provider of online brokerage
services, developed an in-house books and
records system to deliver low-cost, uninterrupted online trading with fast executions.
SPRINT
Overland Park, Kansas USA
Industry Solutions
Leveraging its nationwide, all-digital wireless network and middleware that extends
mission-critical claims applications to
mobile devices, Sprint enables insurance
companies to process claims faster, providing quicker reimbursements for everyone,
but especially to victims of natural disaster.
a computer?
Using a teletype machine to code paper tape
for use with a DEC PDP computer in 1974.
Was a lousy typist then and I still am.
the computer?
The Internet/world wide web.
85
GOVERNMENT
& NON-PROFIT ORGANIZATIONS
Dan Morrow, Chief Historian of The Computerworld
Honors Program, presents a Laureate Medal on the
steps inside San Francisco City Hall on April 3, 2005.
LAUREATES 2005
L AUREATES 2005
L AUREATES 2005
GOVERNMENT & NON-PROFIT ORGANIZATIONS
AGENCY FOR
RESTRUCTURING AND
MODERNISATION OF
AGRICULTURE (ARMA)
Warsaw, Poland
Integrated Administration and
Control System (IACS)
A combination Database, Land Parcel
Identification System, Integrated Control
System, and Animal Identification and
Registration System makes distribution and
confirmation of aid for Polish farmers possible.
Marek Pawe-Janiec
Vice President
the computer?
The most significant achievement since the
invention of the computer was in my opinion
the technological progress in the field of
memory capacity. Development of the
RAM/ROM memory made it possible to
increase the efficiency of data processing
and improved the speed of work. As far as I
remember the first computer I used to work
with had 256 KB of RAM memory - that
shows the scale of changes implemented
since the early beginning - the invention of
the first computer.
or mentor?
My most important mentor is Professor
Stephen William Hawking – a scientist whose
work showed that Einstein’s General Theory
of Relativity implied space and time would
have a beginning in the Big Bang and an end
in black holes. These results indicated it was
necessary to unify General Relativity with
Quantum Theory, the other great Scientific
development of the first half of the 20th
Century. His lectures all over the world and
books including “A Brief History of Time,
Black Holes and Baby Universes”, “The
Universe in a Nutshell” are the “mile stones”
in the field of astronomy, physics and knowledge about universe.
My favorite car is being manufactured in the
United Kingdom in Worcestershire factory. It is
called MORGAN. It origins came from the
year of 1910 when the Morgan name made
its very first public appearance at the Olympia
Motor Show presenting three-wheeler car on
the wooden chassis frame. Nowadays the
Morgan car has an ash-frame and a steel
chassis. This gives unique strength, flexibility
and surprisingly, research showed that the
frame made the car safer on impact tests.
Morgan car is available only through the individual order. The waiting list for any Morgan in
88
the UK is presently around 12 months. There
is the Morgan Sports Car Club and many local
clubs throughout the world. As far as I know
in Poland there are only a few Morgan cars.
Leaving a small yet undeniable mark on the
future of IT.
AIDMATRIX
like to meet?
Bill Clinton.
Dallas, Texas USA
Global Relief Network
A new software solution allows not-forprofit organizations to distribute food, clothing, building, medical and educational supplies to the world’s needy using efficient
inventory management and distribution
techniques previously used primarily in the
for-profit world.
ALAMEDA COUNTY
SOCIAL SERVICES
My great grandfather.
AUSTRALIAN
HEALTH INSURANCE
COMMISSION
Tuggeranong, ACT Australia
PBS Online Initiative
Oakland, California USA
Streamlining Bureaucracy
The AlamedaSocialServices.org Web site
serves the staff and clients of the Alameda
County Social Services Agency, providing
mission-critical information such as child
abuse reporting tools, policies and procedures, forms, timesheets, training information and online conferencing tools.
Jim Damian
Web Systems Manager
An online channel for pharmacies to claim
their subsidies from the Australian government succeeds by integrating pharmacy
and government business processes, and
creating new cost-saving efficiencies for
both.
BUNDESAGENTUR
FÜR ARBEIT
Nuremburg, Germany
a computer?
Building a Web page for a student government election.
the computer?
TiVo.
of computing?
Images of other solar systems captured via
high powered telescopes and then rendered
using advanced imaging software.
My own company.
Witnessing the birth of my daughter.
Who was your most important teacher or
mentor?
My Mother.
Modest Mouse.
www.AlamedaSocialServices.org.
the most?
Failing to win an election.
Virtual Labor Market
Europe’s largest national economy attacks a
12% unemployment rate by using the Internet
to link its unemployed citizens to a pool of
more than 800,000 known unfilled jobs.
CHARLES COUNTY
SHERIFF’S OFFICE
La Plata, Maryland USA
Implementing a Handheld Record
Keeping System
The Charles County Sheriff’s Office now
uses handheld computers to collect an
enormous amount of new information and
report that information to the State Justice
Analysis Center and the U.S. Office of
Homeland Security, meeting new post-9/11
mandates and protecting citizens rights.
Max Kuminov
Systems Operations Supervisor
www.slashdot.org.
COMMONWEALTH
OF MASSACHUSETTS
HENNEPIN COUNTY
CRIMINAL JUSTICE
SYSTEM
KUH-KE-NAH SMART
INTERNATIONAL
CONFERENCE
Virtual Gateway
Minneapolis, Minnesota USA
Sioux Lookout, Ontario Canada
A constituent-friendly, unifying Web portal
provides the general public, clients,
providers, and front-line staff with access to
health and human services information and
services online, in a form structured around
their needs.
Creating an Efficient and BroadlyUsed Web-Based Criminal
History System
Using Technology to Educate and
Connect Aboriginal People
COOK COUNTY
GOVERNMENT
Chicago, Illinois USA
Cook County Government
The second largest county in the United
States creates a virtual network to provide
dial tone to over fifty thousand telephone
lines in more than 90 buildings, switching
tens of thousands of internal calls per hour,
providing wireless, video conferencing,
voicemail, meet me conference and interactive voice response services countywide,
and saving around $9 million in the
process.
DIPUTACIÓN
PROVINCIAL DE
BADAJOZ “OAR”
Badajoz, Spain
Electronic Service and Interadministrative Cooperation
Establishment of an alternative communication channel was proposed for the 169
town halls and 478,000 taxpayers in
Badajoz, thereby improving the Badajoz
Provincial Council Tax Collection
Department’s (OAR) own Website service
and re-using the existing Databases.
GENERAL SERVICES
ADMINISTRATION
(GSA)
Hennepin County created an efficient,
broadly-used, Web-based criminal history
system, which provides an accurate summary of convictions, active warrants and
pending case information to criminal justice
personnel, helping to ensure public safety,
extend appropriate rehabilitation services to
offenders, and facilitate various licensing
activities while saving time and money.
Karen Hedman
Business Analyst
I would invest the money in mentoring for
children with math, reading and writing challenges. The rewards of the investment are
returned to all of us!
Watching my children learn and grow. There
is nothing better than seeing the smiles on
their faces when they are proud of their
accomplishments.
or mentor?
My first boss. It was important to him to work
hard, but it was equally important to have fun
at work.
It means that I am lucky enough to work with
a team of people that have been recognized
for making a difference in people’s lives.
Each member of a project is critical to its
success and being recognized for their efforts
is well deserved!
answered?
Where do I cash my 100 million dollar lottery
ticket?
KNOWBILITY
Arlington, Virginia USA
San Francisco, California USA
GSA Advantage!
Teaching Web Design Pros to
Build Accessible Sites
GSA launched its online, eProcurement
system, GSA Advantage!, in 1995. With
more than eight million products and services available on the site the service saves
the taxpayer about $20 per government
order placed, or well over $42,000,000.
BMW Motorcycle.
Knowbility’s Accessibility Internet Rally (AIR)
program leverages the creativity and competitive nature of technology professionals
to ensure that technology applications are
truly accessible to people with disabilities
and the assistive technology they may use.
AIR uses the skills of the technology sector
to both raise awareness of accessibility barriers and to overcome those barriers.
In the heart of Ontario’s northern wilderness
a group of First Nations communities created a virtual conference that would allow
indigenous people to share ideas on how to
better use information and communications
technology to improve the quality of life and
education within their communities.
LIGHTHOUSE
INTERNATIONAL
Training Visual Rehabilitation
Assistants Through Flash
Compatible with screen-reader software and
designed with students who may have
impaired vision or hearing, low reading levels or
low computer literacy levels, Flex VRA,
Lighthouse International’s unique online and
mentored training program, opens a world of
new career paths for paraprofessionals from
disadvantaged backgrounds or with handicaps.
Karen R. Seidman, MPA
Vice President for Continuing
Education
a computer?
I worked for an office of the university I attended following graduation, years ago. One of my
boss’ projects was introducing computer systems to all of the university offices, so naturally
he started with ours. It was nerve-wracking to
be first, but when I saw that I could produce a
spreadsheet that didn’t have to be completely
re-done to correct an error, I began to realize
how great this “new” technology could be.
Having my two sons.
Pat Metheny.
It is quite an honor. I’m very grateful for the visibility it will give our project, and the opportunity it
provides for others to learn about it. I’m also
pleased for the recognition it gives to the creative
and hard work done by the members of the team
who pooled their expertise to create this unique
approach to solving a difficult problem by training
Vision Rehabilitation Assistants through Flash.
like to meet?
Without a doubt: Leonardo da Vinci.
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L AUREATES 2005
L AUREATES 2005
LOUISIANA
DEPARTMENT OF
SOCIAL SERVICES
OFFICE OF FAMILY
SUPPORT, FRAUD
AND RECOVERY
SECTION
Baton Rouge, Louisiana USA
Food Stamp Application
A web-based reporting tool that accesses
transactional data and displays the results
in a variety of formats, including geographic,
map-based displays allows for increased
efficiency of fraud detection within the
Federal food stamp program.
LOWER MANHATTAN
DEVELOPMENT
CORPORATION
(LMDC)
Residential Grant Program
After the September 11 attacks, the rapid
implementation of a Web-based eligibility
and grant processing application enabled
LMDC to provide financial incentives to
current and new residents who made a
commitment to living in the affected area,
reversing the precipitous decline in occupancy rates and revitalizing the community.
Amy Peterson
Senior Vice President for Memorial,
Cultural & Civic Development
a computer?
I participated in a computer class during a
summer program in High School and was
awed by what the computer could do. My first
task was to create a program and I created a
card game.
the computer?
Data warehousing. I find the ability to compare, share and manipulate data to be an
experience that can teach the user so much.
of computing?
The Internet. Communicating with people on
the other side of the world in real time is fascinating.
I would create a program to teach mathematics to young women, a skill that is underestimated in its versatility.
90
Creating job fairs after the devastation of
September 11th, 2001 for people who had
lost their employment. We held three jobs
fairs in one month with over 10,000 job applicants and 500 companies.
mentor?
My parents.
Beethoven’s ninth.
www.renewnyc.com
a computer?
Playing ‘Star Trek’ on a hard-copy terminal at
the University of Manitoba computer lab. I
was a psychology/sociology major that pursued computer science after completing my
arts degree because I wanted to learn everything I could about these cool new machines!
MINISTRY OF
FINANCE/MINISTRY
OF ECONOMY &
BUDGET PLANNING
the computer?
Without a doubt, the US space program...
dreams brought to life through the innovative
application of technology.
Kazakhstan Treasury
Modernization Project
1960 Mustang.
Drag racing my nitrous injected 1988 5.0
Mustang at our local NHRA race track.
The Residential Grant Program was a huge
success created out of tragedy and I think it
is important that it has its place in history.
Google is my home page but I spend way too
much time on www.corral.net and www.manitobamustang.com!
answered?
The meaning of life.
The Ford Mustang, particularly the 1987-1993
Fox bodies... they weren’t the prettiest ones but
they are definitely the ones with the most heart.
like to meet?
My grandparents and great-grandparents who
came to this country through Lower
Manhattan where I now work.
the most?
The first set of plans for the World Trade Center
site that were passed over in order to engage the
public and seek the best and brightest in the
world. Don’t be afraid to change course and don’t
be afraid to take your time to seek greatness.
I chose to pursue a career in IT with Family
Services and Housing to be able to make a
difference to people in need while still practicing my chosen profession. Having this work
formally recognized by the Computerworld
Honors program is a tremendous validation of
the value that IT has to offer society. Looking
across the rich field of the previous nominees
and their work, I feel both honored and humbled to be a part of such an elite group.
Eleanor Roosevelt.
MIAMI-DADE FIRE
RESCUE
MANITOBA FAMILY
SERVICES AND
HOUSING
Miami, Florida USA
Winnipeg, Manitoba Canada
Voice over Internet Protocol technologies
enable a major fire, rescue, and disasterresponse organization to benefit from the
rich feature set of a best-of-breed PBX,
available in any location within its service
area as well as in a disaster recovery scenario on another continent entirely.
Child Welfare Intake System
(CWIS)
At the vanguard of keeping children safe
and protected, a new world-class Child
Welfare Intake System enables social workers to provide supportive and preventative
services for families and protect children
from abuse and neglect.
Disaster Preparedness and
Service Using Communication
Technology
Brian Konopski
Director, Information
Technology
Astana, Kazakhstan
A government’s Integrated Information
System grants control over timeliness, expediency and efficiency of use of budgetary
funds, allowing a new society to be formed.
NEW YORK CITY
DEPARTMENT OF
EDUCATION
Strategic Sourcing
The largest public school system in the
United States, has been able to save more
than US$70 million in annual savings
through strategic sourcing, allowing it to
redirect money to the more than one million
students served in its 1,200 schools.
NEW YORK CITY
DEPARTMENT OF
INFORMATION
TECHNOLOGY AND
TELECOMMUNICATIONS
NYC 3-1-1 Citizen Service Center
A new customer service initiative for New
York City establishes a single phone number (3-1-1) by which residents, business
people and visitors can request directory
assistance, information or city services - a
systems integration project unprecedented
among 3-1-1 programs across the country.
NEW YORK CITY
POLICE
New York City Police Pension
Fund (NYCPPF)
The nation’s largest police force found a
solution for moving its huge backlog of
paper documents on-line in 6 months –
cutting costs, making files available with a
quick search at the desktop, and enabling a
disaster recovery plan, simultaneously creating an internal portal for all employees,
improving communications and teamwork,
and more efficiently serving its customers.
William H. Dorney
Director, Information Technology
a computer?
I designed and coded my first COBOL program in college using punch cards. I remember submitting my job and waiting 24 hours
to see the results of my compile printout.
the computer?
The Graphical User Interface (GUI) moved
the computer from the “technical user” to
general office users.
of computing?
Internet.
in USA.
Watching my kids learn and develop into
smart, healthy teenagers.
or mentor?
My Uncle Hugh who introduced me to technology.
Corvette.
Acknowledgement that Government can
effectively use cutting edge technology.
OHIO DEPARTMENT
OF JOB AND FAMILY
SERVICES
Columbus, Ohio USA
Ohio Job Insurance (OJI)
Unemployment benefits and a variety of
self-service customer options are made
available to qualified citizens using state of
the art web technologies, which integrated14 disparate legacy systems into one
integrated unemployment benefits application.
PA CHILD SUPPORT
ENFORCEMENT (PACSES) INNOVATIONS
Harrisburg, Pennsylvania USA
The Pennsylvania Child Support
Portal
A comprehensive “one stop” portal for 24x7
Child Support customer service and information delivery serves a variety of key
stakeholders including plaintiffs and defendants, employers, lien processors, docket
researchers and the general public.
PACIFIC AIR FORCES
(PACAF)
Hickam AFB, Hawaii USA
Centralized Storage Management
the most?
As a junior programmer my group coded a
batch program without a user interface or
milestone / error log. We stayed at work for
24 hours until we finally canceled the program only to find out it was stuck in a loop
and only processed one record. Today all my
batch programs have a user interface.
By centralizing the management of a complex storage infrastructure spread out over
thousands of miles around the Pacific
basin, strategic decision-making ability is
improved dramatically, IT costs cut sharply,
and storage resources rationally aligned.
Rapidly changing problems, such as the
recent tsunami disaster, are thus addressed
more quickly and effectively.
OHIO DEPARTMENT
OF HEALTH
ROYAL CANADIAN
MOUNTED POLICE
(RCMP)
Columbus, Ohio USA
Strategic National Stockpile
Inventory System, for Ohio
Department of Health
A state government undertakes the CDCmandated task of preparing for emergency
distribution of aid in case of biological,
chemical or airborne events. This could not
have been possible without the development of an entirely new information technology system to control the flow of materials.
Vancouver, British Columbia Canada
CADVIEW
Interactive access to crime statistics allows
officers to zoom into specific neighborhoods and understand exactly what crimes
were committed there. Integration of
Geographic Information (GIS) and tabular
data allow officers to map out crime activity,
focus on crime “Hot Spots”and plan crimefighting activity on a timely basis
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L AUREATES 2005
L AUREATES 2005
STATE OF KANSAS
Topeka, Kansas USA
More Efficient E-Government
Services for Citizens
An innovative enterprise architecture facilitates the creation of a statewide PKI infrastructure, that is not only successful and
financially self-sufficient, but successful
and financially self-sufficient early in its
implementation.
STATE OF MICHIGAN
DEPARTMENT OF
INFORMATION
TECHNOLOGY
Lansing, Michigan USA
Michigan Master Computing
Contract
The Michigan Master Computing Contract
provides all State agencies and local governments with the ability to purchase standard IT products at extremely competitive
prices. MMCC also includes a leadingedge e-procurement system that is customizable to the needs of each State or
local agency.
Norm Buckwalter
Director, Contracts &
Procurement, Michigan
Dept. of Information
Technology
a computer?
I was 10 years old when I bought my TRS-80
home computer with 8K of memory. Wow, I
think my refrigerator has that much computing power today.
the computer?
The huge strides in individual productivity that
have been achieved in the last 10 years
through the affordability, use, and workforce
training in technology. Overall productivity is
the “Holy Grail” of a market based economy
and these tools have forever changed how
we all perform work.
of computing?
The fact that 100’s of new life-changing
innovations continue to sprout and grow from
seeds planted 50 years ago.
Convenience technologies for mobile communications users. We will continue to rely more
and more on the power of what used to be a
simple cellular phone.
92
The journey and daily saga involved in shepherding a $50M plus project successfully to
conclusion.
STATE OF PENNSYLVANIA, DEPARTMENT
OF PUBLIC WELFARE
TEXAS WORKFORCE
COMMISSION
mentor?
My wife. She continually matures her communication abilities, industry knowledge,
strategic thinking, and business ethics.
Harrisburg, Pennsylvania USA
Workintexas.com
Office of Child Development
(OCD), CCMIS (Child Care
Management Information System)
I quit listening to music in the late 80’s. Not
sure if that is because rock music reached its
climax or because I became dis-interested.
A scalable comprehensive solution for children’s services using modular frameworks
and the latest web technologies, already
helps manage child care subsidy for nearly
70,000 children of low income families on a
daily basis, providing child care information
to the general public as well as the child
care provider community.
Employers and job seekers are provided with
a comprehensive, always-accessible jobmatching service and suite of employment
resource tools. The service helps job seekers
find employment, improves the efficiency of
finding qualified workers for businesses and
helps contribute to a stronger state economy.
Yahoo! for its overall functionality and usability.
1971 Oldsmobile 442 Convertible sitting in
my garage.
I keep reality in perspective and I do not
expect to win. Truly, just being part of the
Program and to be included in the membership this year is an honor.
answered?
It is a toss up between several:
Are we alone in the universe? Are all human
actions some how interconnected to a master
plan? How many licks DOES it take to get to
the tootsie roll center of a tootsie pop?
like to meet?
Benjamin Franklin. What a remarkable legacy
of risk taking and accomplishment...
the most?
My first marriage.
The un-sung heroes of everyday. Take for
instance Sacagawea, the Shoshone guide
who basically enabled Lewis & Clark to successfully deliver on their historic journey to
the Pacific and back. Without her involvement Lewis & Clark would not likely have
achieved or even survived this journey. We all
know or work with someone just like her who
are essential for every successful team.
STATE OF MINNESOTA
St. Paul, Minnesota USA
Dept. of Human Services Web
Access and HIPAA Compliance
Austin, Texas USA
THE CITY OF
MANCHESTER, UK
Manchester, United Kingdom
STATE OF SOUTH
CAROLINA
Columbia, South Carolina USA
South Carolina Enterprise
Information System
A groundbreaking project designed to
both measure and manage ‘The Price of
Government’ reduces the time and cost
to provide quality customer service, clearly
facilitates and documents savings of
$100M per year, and also delivers
enabling technology to allow for use by
persons with disabilities.
STATE OF WISCONSIN
DEPARTMENT OF
HEALTH AND FAMILY
SERVICES (DHFS)
Madison, Wisconsin USA
State of Wisconsin Department of
Health and Family Services
(DHFS)
In the face of budget cuts and revenue
shortfalls, the State established, defined,
and implemented a set of incremental
solutions that leveraged both new and
existing investments as well as new
advances in technology. These solutions
have reduced front-line workers’ workload,
increased program participation, and
improved workers’ ability to serve the
state’s neediest citizens.
In an effort to comply with HIPAA regulations and offer improved services to its citizens and health care providers, a state government provides secure access to numerous applications on its website.
EastServe Project
Manchester’s “Eastserve” is the largest connected communities initiative in the UK,
enabling over 3,500 local residents to
bridge the digital divide by providing subsidized PCs, training, support services and
access to Wireless Broadband based
Internet services.
THE MINISTRY OF
GOVERNMENT
ADMINISTRATION
AND HOME AFFAIRS
(MOGAHA) OF KOREA
China.
Speaking on the Internet applications at the
meeting.
or mentor?
Jesus Christ.
Classics composed during 17th to 19th centuries.
Yahoo.
Hyundai Sonata.
It’s an opportunity to present myself, and it is
also a way of identifying me to myself.
answered?
Do you believe in the God?
like to meet?
Moses.
the most?
Al Gore’s failure to be elected as President of
the USA.
Napoleon.
Seoul, The Republic of Korea
Information Network Village
(INVIL)
The Information Network Village project
reduces the digital divide between rural and
urban areas of Korea by enabling villagers
to access rich content in areas such as
education, medicine, commerce, and administration/government and to buy and sell
local products over the Internet.
Kuk-Hwan Jeong
DR.
a computer?
When punched cards were put into the reader
to print out the result of calculation I programmed for the first time in 1980.
the computer?
The Internet, which had a key role in making
the computer a universal machine.
of computing?
The convergence of the computer with
telecommunications.
THE NATIONAL
CENTER FOR MISSING
AND EXPLOITED
CHILDREN (NCMEC)
Alexandria, Virginia USA
CyberTipLine
the computer?
In my opinion the most significant achievement since the invention of the computer is
wireless technologies.
of computing?
I am in awe of the infinite possibilities and
growth potential of computers and technology
as it will exist in the coming years.
I would invest $1 million in Voice Over IP and
wireless technologies. I believe this is the
wave of the future.
Other than my wedding day, my most exciting
experience was the day I heard my child’s
heartbeat for the first time.
or mentor?
My sixth grade history teacher, Mr. Mark
Speck. He taught me an appreciation of past
events and to respect the perspective that
history provides us today.
Bob Dylan is my favorite musical artist. His
music is timeless and touches all genres in its
essence.
My favorite website is the one I go to everyday: www.cnn.com. I believe it is important to
have a daily understanding of current events.
The 1966 Corvette Stingray.
I would like to spotlight the important work of
the National Center of Missing and Exploited
Children for future generations.
answered?
Who shot John F. Kennedy?
The CyberTipline offers a worldwide means
of reporting incidents of child sexual
exploitation and serves as a technical assistance resource center for the public, parents, and law enforcement regarding these
issues. As of December 2004, the
CyberTipline has analyzed more than
290,000 reported incidents.
like to meet?
Sigmund Freud.
Steven Gelfound
Manager, IT Operations
My father is my hero.
the most?
Sometimes you really do need to read
instructions.
a computer?
My most memorable computer experience
was my first computer experience when I was
in the 5th grade. We had just received brand
new Apple computers and the teacher taught
us how to write a computer program to make
the computer count to 1 million.
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L AUREATES 2005
US POSTAL SERVICE
Richmond, Virginia USA
Electronic Human Resources
Suite (EHR SUITE)
An innovative new human resources application allows some 707,000 postal employees, a workforce second only to Wal-Mart,
to receive timely recognition for their efforts
and to provide all with unprecedented,
equal and ready access to employment
information and opportunities.
MANUFACTURING
VIRGINIA
DEPARTMENT OF
TRANSPORTATION
(VDOT)
Richmond, Virginia USA
RUMS - Right of Way and Utility
Management System
A single, comprehensive view of project
and land-parcel status, plus the tracking of
key dates facilitates on-time and on-budget
transportation projects across the state,
while the sale of software code to other
states yields funds for other transportation
projects.
LAUREATES 2005
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L AUREATES 2005
MANUFACTURING
AAP MEBIO
Berlin, Germany
Quick Recovery with ERP
Implants and joint replacements for human
beings must be made to fit as quickly and
accurately as possible and technology is
helping to speed up the entire information
flow, from the results of the medical
examination via the production of the
implants to the documentation of all
processes concerning every product in an
integrated information system.
CAMBIUM
FORSTBETRIEBE
Fahrenbach-Robern, BadenWürttemberg Germany
Log Tracking System
Cambium’s innovative
“Log–Tracking–System” puts RFID tags and
database software to work for foresters,
ensuring a comprehensive documentation of
all labor and transportation processes - from
the forest, where the wood is harvested, to
sawmills, where it is processed.
Gerhard Friemel
Forestry & Managing
Director
a computer?
When I was preparing for University - examinations in 1982 we had to list some simple forest-dates. One of my friends, we learned
together, had a small 64kb-computer. It was
like a miracle for me, to see added dates on a
very small display and on thermal-printed-paper.
the computer?
The ability to send and receive emails.
I would like very much to invest in a natural
forest in northern America.
To see the birth of a child, especially each of
my three sons.
The most exciting experience in my daily life
was a 2-month-trip by foot through Alaska.
I have no absolute music-favorite; I like big
band sound as well as the beatles-music or
titles from the stones. Mostly I prefer music
from the sixties.
Mercedes-Benz G-Type
We are a very small company in the south of
Germany; so, to be a part of the Program’s
Archive is unbelievable for me and makes me
happy and proud. I know, that it is an honor
and an extremely rare privilege to be nominated for inclusion in the program called “A
Search for New Heroes”.
answered?
I’m living 50 years on this mother earth and I’m
watching a very fast development of the IT. My
question is: how will live my children and grandchildren live in another 50 years?
like to meet?
I would like to meet the forefathers of my
family 300 or 400 years ago.
the most?
I have learned that you cannot change things
by being angry. I am still learning to distinguish between what is, and is not, important.
My hero is anyone who is able to realize inner
peace no matter what the circumstances.
MEDLINE
INDUSTRIES, INC.
MANUFACTURING
PREMIER
MANUFACTURING
CORP.
ROCKWOOL
CORPORATION
Cleveland, Ohio USA
Mobilizing the Salesforce
Shop Floor Monitoring System
(FACTORYMRI)
Improved information workflow processes
internally and externally allows employees
to be better connected to customers and
better able to meet their needs and assess
their ability to pay, while the company saved
money and improved internal communications and customer service.
In less than nine months a manufacturing
company implemented new technology
solutions, increasing manufacturing capacity by seven percent and labor efficiencies
by an estimated 15 percent, all while
reducing annual setup costs by $130,000
and defects by 50 percent.
David Scott
Chief Information Officer
a computer?
Getting my first computer. A Radio Shack
TRS-80. I immediately began developing
applications and I have not stopped since.
the computer?
I would have to say space travel. Science,
math, computers, engineering, it all had to
come together.
Cigacice, Lubuskie Poland
Krzysztof Gadomski
IT Manager
a computer?
The first connection with ODRA 1204 computer – 1970s. It was a huge machine that
used perforated cards for input. Although its
calculation power was very slight, it created
an impression that was still with me.
Classical and opera music, Luciano Pavarotti.
like to meet?
The first fly to the Moon in VII.1969.
Pope John Paul II.
of computing?
Watching my kids masterfully operate a PC at
the age of 5.
Mundelein, Illinois USA
So far it has been being a husband and a
father.
Reduction of Transaction Costs
Through Process Optimization
Google.
The largest privately held, national manufacturer and distributor of health care products in the United States brought its supply
chain components together with information technologies as a bridge to keeping
costs in line with double-digit growth while
still providing the best service to our ultimate customers – the patients.
I am fortunate to have very talented people
around me. I am proud of what they have
accomplished. This is recognition of their
achievements and hard work.
the most?
If I have learned from my mistake. Then it is
not a failure.
Jesus Christ.
or mentor?
We had a very smart greek-teacher at Highschool and I was very bad at this subject. But
he gave me a positive feeling for this language and for the significance of the history
of Greece.
96
97
Dinner tables await honored Laureates for
The Computerworld Honors Program’s special gala
evening inside San Francisco City Hall on April 3, 2005.
MEDIA, ARTS
& ENTERTAINMENT
LAUREATES 2005
L AUREATES 2005
THE GALLUP
ORGANIZATION
Omaha, Nebraska USA
Gallup News Network
On September 13, 2004, Gallup introduced the Gallup Poll Daily Briefing,
designed to deliver public-opinion news
and data via a web cast from gallup.com,
and provide world leaders with the relevant, reliable and trustworthy information
they need, when and where they need it.
RESERVE AMERICA
Ballston Spa, New York USA
Online Camping Reservation
Service
Beginning in 2003, the nation’s leading
camping reservations provider successfully
upgraded its entire network, increasing
reliability and security, and enabling a variety of new services, without interrupting
its ongoing operations, serving more than
5 million customers,
SCHOOL OF
INFORMATION AND
LIBRARY SCIENCE,
UNIVERSITY OF
NORTH CAROLINA
AT CHAPEL HILL
Chapel Hill, North Carolina USA
The Open Video Digital Library
An innovative test bed and an exemplar
for researchers and early adopters of
digital video makes digital video files
available to the education and research
communities for viewing and re-use, and
facilitates research that will help us to
understand how people interact with digital video materials.
MEDICINE
TURNER
BROADCASTING
SYSTEM, INC.
Optimizing Digital Media
A digital media optimization project
addresses one of the central issues facing
broadcasters and cable networks in this
decade: audience dis-aggregation or “The
End of the mass market.” Project Goal: feel
out the viewer on their preferred platform
of choice and make a rich selection of programming available to them in their preferred environment.
THE PHILLIPS
COLLECTION
Washington, DC USA
Fulfilling the Vision Campaign
The Phillips Collection launched the
Fulfilling the Vision Campaign, a $27 million
effort to support facilities expansion and
create a Center for Studies in Modern Art to
support learning and more effectively serve,
and extend its reach to growing audiences.
Darci Vanderhoff
Chief Information
Officer, The Phillips
Collection
The museum is very honored to be recognized for its work with so many other distinguished groups.
LAUREATES 2005
100
L AUREATES 2005
L AUREATES 2005
MEDICINE
MEDICINE
BLUE CROSS
BLUE SHIELD OF
MASSACHUSETTS
DOCUTAP
BCBSMA - IT Governance
Strategy
An IT governance strategy that emphasized
the integration of key partners within the
company’s practices to ultimately provide
better service to customers and providers
facilitated the efficient movement of key
business applications online and the rapid
provision of self service capabilities to customers, saving time and money, and improving operations overall.
CATHOLIC
HEALTHCARE WEST
San Francisco, California USA
Enabling a Patient First
Philosophy Through Improved
Business Processes
An Enterprise Resource Optimization strategy that allows a health organization to
reduce administrative costs and enable
real-time visibility into its financial, supply
chain and human resource performance to
ultimately drive a “Patient First” philosophy.
CERNER
CORPORATION
Kansas City, Missouri USA
IT Infrastructure
Innovative technology helps healthcare professionals improve communication and
information sharing, create operational efficiencies and increase safety by providing a
tiered storage infrastructure for increased
performance and flexibility, more efficient
delivery and management of IT services,
and assured availability of business-critical
corporate applications.
IBU
Sioux Falls, South Dakota USA
EL CAMINO
HOSPITAL
DocuTAP
Mountain View, California USA
DocuTAP provides Turnkey software solutions enabling medical practices to become
more efficient and effective in managing
and analyzing patient data, saving lives,
decreasing injuries and potentially saving
billions of dollars.
Improving Patient Care with
Enterprise Systems Technology
Information System for Oral
Health (ISOH)
Eric McDonald
Chief Technology Officer
a computer?
Trying to put a new hard drive in the first computer we ever had. I spent probably 3 days
trying to get the hard drive into the system.
Today, I could do it in less than 5 minutes.
the computer?
The Internet. It has been revolutionary in how
it is completely changed how we view communication. In today’s world everything
revolves around the Internet.
Into our new technology related specifically in
systemic interoperability with health related IT
systems.
or mentor?
My father in-law, Jan Schuiteman. He has
done an excellent job of showing me how to
balance life, success and the importance of
touching the lives of the people you work with.
Shelby Cobra.
It gives me the assurance and excitement
that we are one the verge of something very
large, that has the ability to impact millions of
lives.
The consolidation of data storage in a new,
centralized data center enabled implementation of an information lifecycle management strategy, remote 24/7 access to critical patient applications, and business continuity and disaster recovery to ensure uninterrupted IT services at all times.
GLAXOSMITHKLINE
Philadelphia, Pennsylvania USA
Center for Technology Excellence
A converged IP network with second-generation IP applications improved collaboration and knowledge sharing for a global
$35-billion-a-year pharmaceutical firm,
producing productivity gains for increasingly mobile workers and, ultimately, bringing life-saving drugs to market faster and
at less cost.
GUNDERSEN
LUTHERAN HEALTH
SYSTEM
La Crosse, Wisconsin USA
Surgical Instrument Management
Reduces Surgery Delays and
Drives Staff Productivity
Growing demand and the ongoing labor
shortage leave hospitals struggling to keep
surgeries on schedule and manage rising
costs. Gundersen Lutheran’s advanced
surgical instrument management solution
helps improve its bottom line while providing excellent patient care
answered?
Why do good people die and bad people continue to live and make poor decisions.
like to meet?
George Washington.
the most?
Daytrading in the year 2000 - 2001.
Sydney, New South Wales Australia
The Information System for Oral Health
enables fair and efficient patient access to
treatment at public health dental clinics and
facilitates early intervention to prevent deterioration in their oral health status. Services
formally provided disproportionately on a
first-come, first-served basis.
Robert Passam
Head of Development, ISOH Business
Unit
a computer?
At the age of 16 I purchased my first computer for home,(Commodore 64) and with this
I wrote my first game. My friends and I spent
many hours of enjoyment playing and modifying this game and it was from that point on
that I really knew this was the field in which I
wanted to pursue a career.
the computer?
DNA Sequencing - which without computers
could not have been achieved. The possibilities for the curing of both physical and mental diseases, the ability to modify food
sources to grow in arid areas of the world
could be just two of the major benefits, if
used wisely.
of computing?
How information (images, sound and text)
can be converted into a series of 1’s and 0’s,
transmitted across the world and then re constituted back into its original form. (It will be
even more interesting when the computer will
be able to provide the stimulus for the other
human senses (touch, taste and smell).
In the establishment of a life and academic
educational centre for homeless children.
When I emigrated from England to Australia.
or mentor?
My parents, who instilled in me the moral values and confidence that have allowed me to
achieve my goals in life.
Elvis Presley
www.google.com
Jaguar XJS
102
It is humbling to know that all of the development team’s hard work is recognized by leading IT companies, their executives and CEO’s.
the computer?
Definitely the Internet.
answered?
What will be mankind’s 10 greatest achievements and failures over the next 200 years.
of computing?
I would say the GPS system. It amazes me
every time on go on the MapQuest and look
for direction.
like to meet?
Jesus.
Sorry to say, not in “technology” after the
“bubble burst”.
the most?
I cannot point to any single failure since I
believe it is the accumulation of failures and
successes that act as a catalyst for each
other in helping form our knowledge and
which in turn can then be applied to future
projects to deliver some measure of success.
Taking my first Compaq portable computer
home. They had just come out and I went and
bought it.
My Father, who has always supported me in every
thing I have done, even when we disagreed.
LIFESPAN HEALTH
SYSTEM
Providence, Rhode Island USA
Innovative Use of Wireless
Technologies
A pioneering medical-grade, wireless infrastructure supports complete mobility
throughout the full continuum of healthcare
delivery, facilitating accurate collection and
the immediate dissemination of patient
information to physicians and other health
care professionals at the time of critical
clinical decision-making.
MICROSYS
COMPUTING, INC.
Boardman, Ohio USA
or mentor?
My college teacher (undergraduate). I just
loved the way he explained things.
Nora Jones.
smartmoney.com.
Lexus RX370.
Honored to be part of it.
answered?
How did the life on earth start?
like to meet?
Peter Jennings.
the most?
Putting too much trust in an untrustworthy
employee.
My mother.
MicroMD
A Boardman, Ohio company is challenging
industry titans with a comprehensive practice management system for physician
practices in the Internet-enabled era.
NORTHERN LIGHTS
HEALTH REGION
Ajit Kumar
President
Health Care “Anytime, Anywhere”
Developing an educational “game” program
for the first Apple computer in early 80’s.
Before that fun project, most of my computer
programming was done through punch cards.
Seeing that interactive program work in realtime was thrilling.
New Orleans, Louisiana USA
An IP Communications infrastructure for
videoconferencing, data, voice, and wireless
services enables a health provider covering
a massive patient base of 70,000 people to
deliver better diagnostics and patient treatment and roll out new services, while controlling costs.
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L AUREATES 2005
L AUREATES 2005
MEDICINE
MEDICINE
OCHSNER CLINIC
FOUNDATION
New Orleans, Louisiana USA
Cardiovascular Information
System (CVIS)
Ochsner Clinic Foundation’s Cardiovascular
Information System. CVIS generates clinical
interpretive reports instantaneously at a high
volume cardiology center, tracking over
4,200 pieces of discrete data, reducing interpretation time, test turn-around time, test
reporting errors and patient care costs, while
creating one of the most comprehensive cardiology research databases in the world.
Andres Rubiano
Director of Cardiology
Informatics
a computer?
Helping this girl with her broken PC about 20
years ago. She then became my wife.
the computer?
Virtual reality because it underlines the computer’s major characteristic: its ability to
process thousands of instructions per second.
of computing?
My daughter’s ability to share thoughts,
sounds and pictures with her cousin on the
other side of the world at the same moment.
In a number of chinese business ventures.
Seeing my daughters being born.
answered?
Does God use a Mac or a PC?
like to meet?
The guy or gal who painted the caves in
Europe some 19,000 years ago.
the most?
Acting. I learned I could not memorize a paragraph longer than three sentences to be
repeated in public.
My wife. She gave me two angels.
ROTECH
HEALTHCARE
Akron, Ohio USA
Tampa, Florida USA
of computing?
Computers attaining greater accuracy in competing with the human mind.
Improving Patient Care with
Electronic Health Records
Intergy EHR (Electronic Health
Record)
Electronic Health Records allow a medical
oncologist and VP/CIO to finally come
close to achieving his goal of providing first
rate clinical information to his clinical staff,
quickly and effectively, no matter where
they were working.
Intergy Electronic Health Records provide
physicians quick and easy access to complete, clear and accurate patient health care
records, facilitating better quality healthcare
and reducing healthcare cost.
In myself growing an organization!
Building on a local company and expanding,
automating it to become the largest in its
field in the world.
Rotech Enterprise Service BUS
(ESB)
CNN.
At a 4,500 employee health provider, key
information can now be routed across the
enterprise in near–real-time. As a result,
orders are processed more efficiently and
customer care representatives no longer
lack critical, current information when working with patients; those same customer
care representatives can now also proactively call patients to coordinate deliveries,
service, and additional treatment.
Mercedes S500.
SUTTER HEALTH
Sacramento, California USA
Managing Electronic Health
Records
An enterprise Picture Archiving and
Communications System storage infrastructure enables clinicians at 50 Northern
California healthcare facilities to easily
access and share critical radiology images.
Timothy R. Staley
Senior VP Research &
Development, WebMD
Practice Services
the computer?
The Internet as it has become the worldwide
vehicle for sharing information. All people with
access now have available to them resources
never before attainable. It is the modern version of the printing press.
It’s humble recognition from a respected
group in regard to efforts I take serious and
sincerely enjoy.
or mentor?
No one person was most important. Each
person who imparts wisdom to me is valued.
answered?
When is enough, enough?
A Ford F250 Super Duty because it can haul
my horses.
Hackensack, New Jersey USA
like to meet?
Jesus.
Innovative Integration of MultiParty Applications to Provide
Services to Security and Wellness
Industry
the most?
Allowing myself to trust blindly.
It is an honor as it means being recognized
for using technology to advance a given field
in a positive way.
SAFETYCARE
Peter P. Giacalone
Executive Vice President
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WEBMD PRACTICE
SERVICES
Winter Park, Florida USA
Beethoven, in spite of himself and of his deafness, he made wonderful music for the ages.
Getting to tell the story of my work to many
people.
SUMMA HEALTH
SYSTEM
Frank Sinatra.
Integration of Data, Telephony and Digital
Voice Recording provides seamless support
to a Membership demanding precise communication of information during emergencies and other challenging situations.
One I saw many years ago as a child: my
friend’s battery powered red cadillac, with an
ignition key, horn and lights. He got it for his
7th birthday.
is that computers have allowed for more
affordable services and products than most
would never experience if they were not
affordable.
or mentor?
My parents.
or mentor?
My father.
Google.
answered?
What will the future be like for my children?
Warren Buffet.
like to meet?
Jesus Christ because I would like to meet the
embodiment of God.
SMART SYSTEMS FOR
HEALTH AGENCY
Houston, Texas USA
A Radio Shack TRS80 with large sized floppys and minimal storage. I used this to attain
automated billing and service tracking for a
security firm I managed in the early 80’s.
the computer?
How technology, when applied properly allows
for a better quality of life in many aspects
from added efficiency to precision accuracy.
Some may argue that computers have attributed to loss of employment, where the reality
Smart Systems for Health Agency
Ontario now has a common IT infrastructure for all its health providers; in the future
this will translate into personal health information being electronically available to
health professionals area-wide, from emergency rooms to specialists, from labs to
diagnostic testing centers.
105
SCIENCE
The Honor Guard of Travis Air Force Base in Fairfield, California, presents colors
at the commencement of The Computerworld Honors Program Medal Ceremony
inside San Francisco City Hall on April 3, 2005.
LAUREATES 2005
L AUREATES 2005
L AUREATES 2005
SCIENCE
SCIENCE
EUROPEAN SOUTHERN OBSERVATORY
Munich, Bavaria Germany
Data Flow System of the
ESO has revolutionized the operations of
ground-based astronomical observatories
with a new end-to-end data flow system,
designed to improve the transmission and
management of astronomical observations
and data over transcontinental distances.
Dr. Peter J. Quinn
Head, Data Management
and Operations Division,
ESO
a computer?
My first encounter with a computer involved
an IBM 1620 and a punchcard machine in
my first undergraduate year. At first I thought
the cards would make neat bookmarks so I
pressed the repeat button and ran off a few
dozen with my name on each. Then an geology graduate friend convinced me it was not
so hard to actually write a program and make
this room full of lights and wires actually do
something useful. I got a simple program running in a few hours; feeding cards in one
place and then running to the other side of
the room to see if the printer spat our something that made sense. I will never forget the
sense of amazement, excitement and sheer
fun when I actually managed to make a room
full of electronics produce something that I
wanted. I was hooked. There really is a “spirit
in the machine” and it’s intoxicating.
the computer?
That would have to be the World Wide Web.
The Web provides a way of allowing individuals and organizations to create and share
ideas, knowledge and resources. What is
being shared is the capabilities of the computer to create, store, organize, display and
move data. The Web therefore frees the
power of the computer from its physical box
and makes it available to a global community.
This “liberation” of the basic function of the
computer is surely the most significant
achievement since the invention of the computer itself.
of computing?
Some people are mystified when they see
computers performing tasks that they think
are genuinely human. Playing chess with a
grand master, recognizing faces in a crowd,
recognizing spoken words and acting upon
them or predicting the weather tomorrow, are
all things that computers do that a lot of people find totally mysterious. I guess that this
108
sense of mystery comes from the impression
that a lot of people have regarding how computers work. Some people think they are like
all other machines, with a bunch of gears and
cogs that perform a certain inflexible task
over and over again. This means some people
believe that computers cannot adapt, change
or learn. Other people know that computers
depend on relatively simple concepts like “0”
and “1” to encode information and instructions. They cannot conceive of how such a
simple idea can be powerful enough to recognize a human face in a crowd. The mystery
is then how can a box of silicon and wires
with lots of “1”s and “0”s running around do
things that are very complex. For those of us
who understand a little of how this is possible, there is still some mystery left. I am sure
one day we will have systems that really
“understand” the meaning of data and words.
That will be remarkable and I’m sure mysterious to many of us.
As a scientist, I think we are limited more by
our tools to explore the Universe around us
than by the computers we use to help us
understand the information those tools gather.
When Galileo made the first astronomical telescope, he increased the power of our eyes to
study the night sky by a factor of 100.
Successive generations of telescopes have
only served to double the power of telescopes
every twenty years. Computer power on the
other hand, is currently doubling every 1.5
years. Today, we need a Galileo-like jump in
telescope performance to answer forefront
questions about how our Universe began and
to look for life elsewhere in the Universe. I
would certainly put my million dollars into finding ways to following Galileo’s lead.
As a father, I guess I am supposed to say it
was the birth of my first child. To be honest, I
think that event was more memorable and
life-changing than just exciting. For sheer
excitement I think it would have to be the
time I flew a sailplane. Being in control of
something flying silently through the air and
then bringing it in to land is truly exciting.
or mentor?
When I was in school at about age 12, I was
getting ready to leave primary school and
head off to high school. In that year I happened to have one teacher (Mr. Noel
Meddows) who taught me both science and
music. It was my first real experience with science in all its forms and it crystallized in my
the desire to become a scientist and hence
set my future life’s course. Mr. Meddows also
introduced me to “serious” music. I was a kid
of the the rock-and-roll generation of the 60s
and 70s. I had never really listened to
Beethoven or Mozart. After that year, I was
really moved by Beethoven symphonies and
loved sitting in the dark with my headphones
on, listening to Mozart. I’m still a rock-and-roll
lover but my life had certainly been changed
and expanded by discovering science and
music in the one year. This would not have
happened without the love, patience and passion one teacher had managed to show.
Thanks Noel.
Growing up in the 60s and 70s, it’s hard not
to be a rock-and-roll person at heart. The
Beatles had a very significant impact on my
love of music. The individual brilliance, the
success of their work together and the
longevity of their songs is one-of-a-kind. I’m
really moved and in awe of the power of
romantic symphonic works by Beethoven or
Schubert and it’s OK to mix that with a bit of
R&R when the mood takes you.
Its hard to go past Google. They really have
changed the face of how we explored the
web and what real, effective searching and
discovering is all about.
If I restrict this to cars I have actually owned
then it would have to be BMW. I live in
Munich, the centre of the BMW universe. The
quality, performance and feel of these cars is
fantastic. They drive and feel the same at 5
years, like the day you drive it home for the
first time. I currently have a Z3 3.0 roadster
and love it. Money not being a limiting factor, I
would have a Porsche. Probably the Carrera
4s. Again, there’s something about the quality,
style and performance of high-end German
cars that is hard to beat.
I am very honored to have an opportunity to
present the achievements of ESO in the IT
area. ESO is an astronomical research organization and specializes in providing its community with the best possible astronomical facilities. To do this, it’s not just a matter of steel
and glass, it’s about designing conceptually
new systems, building reliable IT systems and
making sure they meet the scientific requirements of the community. ESO has done that
exceptionally well with the Very Large
Telescope array in Chile.
answered?
As an astronomer, I would really like to know
what most of the Universe around us is made
of. Today, we know that the stars and gas we
can actually see in the Universe accounts for
less than 5% of the total amount of matter in
the Universe. The rest seems to be made up of
a mysterious “dark matter” and an even more
mysterious “dark energy”. Although this sounds
a bit like sci-fi, I would really like to know what’s
out there in the “dark side” of the Universe.
like to meet?
There have been many people throughout
history who you could call a genius. Some
where great mathematicians (like Gauss),
some were great composers (like Mozart) and
some great physicists (like Einstein). But I
think Leonardo da Vinci seemed to have it all.
His genius and vision spread over so many
areas of human achievement and science it is
hard to imagine one person could be responsible for his work. I would certainly have liked
to have met him.
the most?
John Lennon said “life is what happens when
your making other plans”. I guess I’ve always
been a planner and big-picture person.
Sometimes this really does get in the way of
noticing the everyday things that happen and
are important - the things that really define
your life. One day you wake up and your kids
are teenagers, the next day they are going off
to university and the family life you were used
to is over. I need to keep reminding myself to
focus on today as well as tomorrow.
For me, a hero is anyone who finds the
strength, courage and determination to do
something, or deal with some situation that is
outside the normal experience of people usually far outside. Through many chats with
my wife’s father, who was a WWII fighter pilot
in the Australian airforce, I have begun to
appreciate how many normal people were
asked to do extraordinary things and did so
willingly - often losing their lives in the
process. These people were truly heroes and
I am amazed how much heroism must be part
of all people and it comes into play when the
needs are greatest.
INTERNATIONAL
AIDS VACCINE
INITIATIVE (IAVI)
Developing a Pan-African
Resource Network by Adapting
ICTs to Meet Site-Specific Needs
The International Aids Vaccine Initiative
(IAVI) implements reliable IT infrastructure
to transmit clinical and laboratory data from
multiple remote sites, mainly in Africa, to
databases abroad. Cost-effective, reliable
Internet technologies assure that information is readily available to scientists, facilitating critical and timely decision making.
software programs at that time); I called a
friend on the phone; I played back this tape
(which generated strange noises); I put the
phone next to the speaker; my friend recorded the signal on the other end onto a tape by
placing a microphone next to the phone
speaker; he then loaded the software onto
his computer, and it worked!! That was a manual way of simulating a network transmission
without a modem and it was fun...
the computer?
The development of the Internet, which has
brought a revolution in communications,
linked together people from all over the world,
fundamentally changed the way we do business, even the way we relate to people.
of computing?
The amazing things that computers can perform just by processing zeros and ones...
NATIONAL
AERONAUTICS
AND SPACE
ADMINISTRATION
(NASA)
Cleveland, Ohio USA
Extending the Internet Into Space
Project of National Aeronautics
and Space Administration (NASA)
The first commercial-off-the-shelf Internet
Protocol-based router onboard an orbiting
satellite has been successfully tested,
demonstrating the ability to greatly reduce
time and cost to design, build, and test
spacecraft, reduce the cost of ground station
design and operations, and provide greater
communications flexibility and security.
Having traveled to several countries around
the world, getting to know different cultures
and people. It has significantly enriched my
personal life.
mentor?
Monica Silva, mentor of my life.
www.google.com
The feeling of pride and achievement, which
would not be possible without the support of
many colleagues, friends, family and organizations.
answered?
When and how am I going to die?
My mom.
Ronaldo Lima
Director, Information
Technology
a computer?
Back in 1983, I transferred computer software from one personal computer (one of the
precursors of the IBM Personal Computer) to
another without a modem (not available on
those computers). I saved the software code
(written in BASIC language!) onto an audio
tape (it was one of the media used to save
109
Laureates from The Computerworld Honors Program’s class of 2005 enjoy
a gala evening with dinner inside San Francisco City Hall on April 3, 2005.
TRANSPORTATION
LAUREATES 2005
L AUREATES 2005
L AUREATES 2005
TRANSPORTATION
TRANSPORTATION
AAA MINNESOTA
& IOWA
Burnsville, Minnesota USA
Speech Recognition for Customer
Support
A natural speech application allows auto
club members to complete a number of
pre- determined self-service transactions
quickly and conveniently, enhancing customer satisfaction, filling the need for
immediate gratification, promoting safer cell
phone use, and building customer loyalty.
ALTEON
Renton, Washington USA
Alteon Optimizes Flight and
Maintenance Training Program
An efficient, cost-effective, flexible system
for creating and managing flight and maintenance training materials used by nearly
31,000 students from 96 countries each
year paid for itself in less than 18 months
and now saves the company $3 million a
year in maintenance costs while accelerating the publishing process and enhancing
the safety and security of all those who fly
in planes serviced by company graduates.
BNSF RAILWAY
COMPANY
Fort Worth, Texas USA
PARS Mobile of BNSF Railway
Company
PARS Mobile supports the capture of
time/payroll and work details for some
8,000 crew/field employees of BNSF
Railway Company, using efficient and accurate daily reporting from approximately
2,000 laptop users from remote locations
of the railroad where connectivity formerly
proved unreliable.
Laurie L. Boyland
Manager, Applications
Development,
Technology Services
a computer?
In the early eighties I worked for an “office
automation” company from our branch office
in Dallas. The Infomart had just opened and
we were (literally) carting our wares in to a
trade show one day when my ware fell off my
cart into the parking lot and broke into a few
pieces. I narrowly avoided a separation from
the company at that time.
112
the computer?
I would say the Internet, but personally I
found no use for it until I setup a high speed
connection in my home. My answer would be
more along the lines of the efficient use of
bandwidth. It is also the critical element in
connecting our railroad field forces from
remote job site locations. If they are hampered by poor or broken connectivity, they
provide/get poor and incomplete information.
of computing?
The ability to store music content from hundreds
of CDs onto a palm device that I can take everywhere I go and share my entire music library
with anyone who will listen by simply plugging
into just about anything with speakers.
or mentor?
Naomi Short was my high school choir
teacher who provided my first lessons in
excellence. I discovered the importance of
passion for a stunning delivery and how it
also gave me strength to do what was
required all along the way to achievement.
I find WWW.BNSF.COM fascinating. My second
favorite would probably be www.google.com. I
have a hard time finding things.
the most?
For PARS Mobile, we attempted to implement
mobile capability with a product architected for
connected users. I couldn’t get the company to
fix their product to better handle the connectivity
interruptions. I was resolved to make it work, yet
in hindsight should have been more open to considering other alternatives. When we finally terminated the effort after a year, we regrouped
and the perfect solution was available elsewhere.
The lesson I learned is to maintain a more open
mind to considering a shift in direction, although
it could be painful in the short term. The end
result could have been achieved months earlier.
CFG - THE COURIER
AND FREIGHT
GROUP (PTY) LTD
Gauten, South Africa
Mobility Initiative
A mobile electronic proof-of-delivery
(EPOD) system reduces debtor days,
enhances process efficiencies and
improves customer service.
IDLEAIRE
Knoxville, Tennessee USA
Advanced Travel Center (Truck
Stop) Electrification (ATE) System
IdleAire allows long-haul diesel trucks to
heat & cool truck cabs while drivers rest
without idling the engines, providing filtered
heating & cooling, electrical outlets, Internet,
television, movies and phone service -- delivered and monitored via private WAN, to each
parking space, while saving tons of fuel.
FHWA/NHTSA
NATIONAL CRASH
ANALYSIS CENTER
(NCAC)
John Doty
Corporate Communications Director
Ashburn, Virginia USA
mentor?
There have been so many from whom I’ve
learned so much. My 4th grade English and
math teachers and Dick Webster, who slowed
down to teach me the construction business,
including how to bid a job and make money.
Computer Finite Element
Modeling
The safety of the traveling public is
enhanced by the development of finite element models of vehicles and roadside safety devices for transportation safety applications
GUANGZHOU BAIYUN
INTERNATIONAL
AIRPORT
Guangzhou, China
Guangzhou Airport Central
Integration Information
Management System
The traveling public and airport personnel
move rapidly through China’s newest airport, knowing that the flight information
they receive is in real time and accurately
reflects the most up to date status regarding their flights.
CENTRE FOR RAILWAY
INFORMATION
SYSTEM
Today, in property, preferably waterfront...in
Florida or California.
1950’s and ‘60’s rock and roll.
Ebay.
1971 “Hemi” Barracuda.
like to meet?
Albert Einstein.
INTERACTIVE TAXI
Redefining the Passenger
Experience
Taxi passengers can now access up-to-date
news and information, conduct transactions
and more via a new wirelessly networked multimedia environment, allowing for an enhanced
and more productive passenger experience.
New Delhi, Delhi India
Unreserved Ticketing System
(UTS) and Data Warehousing
Singapore, Republic of Singapore
Internet-based Vessel Tracking
System (I-VET)
Singapore MPA’s Internet-based Vessel
Tracking System (I-TRACK) conveniently
delivers tracked vessel information via the
Internet to shipping companies in
Singapore’s maritime industry, improving
resource allocation, planning, processes
and customer service.
ONSTAR
Detroit, Michigan USA
Advanced Automatic Crash
Notification (AACN)
The “Advanced Automatic Crash Notification”
system automatically notifies specially-trained
emergency call center advisors of moderate
to severe frontal, rear or side-impact vehicle
crashes. Sensors relay crash severity information and metrics that are communicated to
911 dispatchers to assist in determining the
appropriate responses.
ORANGE COUNTY
TRANSPORTATION
AUTHORITY (OCTA),
ORANGE COUNTY,
CALIF.
Orange, California USA
Web-Based HR Implementation
Helps Save Taxpayer Dollars,
Improve Service
To improve service to employees while
reducing operating costs, OCTA implemented Web-based technology to automate its HR processes. This enabled
OCTA to save taxpayers’ dollars by
streamlining business processes while
also giving employees online, self-service
access to their HR information.
Lloyd T. Sullivan
Senior Project Manager, Information
Systems
A centralized information system provides
up-to-date and accurate information to passengers regarding arrival/ departure of passenger trains including expected time of
arrival (ETA) of trains throughout India and is
available through display boards, interactive
voice response system, public address system, face-to-face enquiry, CCTV; availability
on the Internet is targeted for April 2005.
MARITIME AND
PORT AUTHORITY
OF SINGAPORE
tem featured a black-and-white monitor, cassette tape storage, 4 KB of RAM, and a blazing fast Z80 8-bit 1.77 MHz processor.
the computer?
The Internet. But also the increasing miniaturization of technology.
of computing?
The fact that it all gets back to zeros and ones.
Property and the stock market.
Watching my two sons being born.
or mentor?
My Mother.
The Grateful Dead.
Monster.com
Ford Mustang.
I’m a big fan of leveraging “lessons learned”.
There is so much that can be gained from
exploring and learning from other people’s successes and failures. Given the high number of
failed IT projects, I think it’s a great idea to
consolidate these case studies thereby creating an archive of shared experiences to learn
from. There really is no excuse for repeating
the same mistake over and over again.
answered?
Is there other intelligent life in the universe?
like to meet?
Jesus Christ.
the most?
One of my first rapid application development software projects failed as a result of poorly defined
requirements and unchecked scope creep.
The men and women who serve in our military forces.
a computer?
The day my father brought home a Radio
Shack Tandy TSR-80 computer. He put the
tape cassette into the tape player (This was
prior to disk drives) and we watched a rocket
blip across the monitor as the words “Blast
off into the world of computers” flashed on
the screen. For $600 dollars the Tandy sys-
113
L AUREATES 2005
TRANSPORTATION
STATE OF MICHIGAN
DEPARTMENT OF
TRANSPORTATION
Lansing, Michigan USA
IT Project Initiation Flow
IT Project Initiation Flow is an innovative
customized methodology using formal yet
flexible project management practices to
ensure the repeatable and predictable success of IT projects. The process facilitates
the completion of IT projects on time, within
budget, and of exceptional quality.
I’d invest in an organization that teaches
young people how to communicate and
hones their technical orientation with mathematics, science, or engineering. We need
more technically competent people who can
communicate.
Riding the roller coaster at Fiesta Texas in
San Antonio—three times.
THE PROGRAM ARCHIVES
THE GREATER
TORONTO AIRPORTS
AUTHORITY (GTAA)
Toronto, Ontario Canada
Intelligent Airport Solutions
An innovative common-use IT infrastructure
makes the April, 2004, opening of a major
new airport terminal a rousing success.
or mentor?
F. Warren McFarlan at the Harvard Business
School.
Tina Turner.
C. Douglass Couto
Information Officer for
Michigan Department of
Transportation
a computer?
I thought the IBM correcting selectric typewriter was amazing technology because you
could correct typos without having to use an
eraser. The development of that new equipment combined with a duplicating machine
really improved office efficiency.
the computer?
The emergence of today’s wireless solutions—
we are truly becoming more and more mobile.
of computing?
The ability to improve our daily lives by providing more and more information when and
where needed. For example, properly
deployed technology can tell a person waiting
for a bus when the next bus will arrive allowing the person to make personal decisions
about how to spend the waiting time.
e-bay.
Jaguar.
It is a chance to document the years of work
we have done to flush out a solid development model.
answered?
What is the secret of eternal life?
like to meet?
Thomas Jefferson.
the most?
My first $1 million failed IT project.
My grandfather. He did so much to make the
world a better place for those that followed.
THE COMPUTERWORLD
HONORS PROGRAM
114
THE GLOBAL ARCHIVES
AND ACADEMIC COUNCIL
Well before the turn of the 21st Century, it had become abundantly clear that the information technology
revolution was truly global in scope and scale and that its history belonged to all the nations of the world.
Simultaneously, individuals and organizations in search of inspiration and answers to increasingly complex questions were turning to those faced with similar issues around the world.
In the year 2000, the Computerworld Honors Program, in consultation with its Chairmen’s Committee and
Laureates, its friends and advisors from academia and the IT industry, and with invaluable assistance from friends
in the diplomatic corps, began to disseminate its annual collection of primary source materials to national archives,
state and university libraries, research institutions and similar repositories around the world.
To date, 134 institutions are actively engaged in the preservation, protection and dissemination of these materials
and have been designated Members of the Computerworld Honors Program Global Archives and Academic Council:
AUSTRALIA
• Commonwealth Science and
Industry Research Organisation
• National Library of Australia
• National Museum of Australia,
Research Library
• University of New South Wales
AUSTRIA
• Vienna University
• University of Ghent
CZECH REPUBLIC
• Academy of Science of the Czech
Republic
DENMARK
• Technical University of Denmark
ECUADOR
• Banco Central del Ecuador
EGYPT
• American University in Cairo
BELGIUM
• University of Ghent
FINLAND
• Helsinki University of Technology
BRAZIL
• Biblioteca Nacional Centro
• Ministerio da Ciencia e Tecnologia
• Programa Comunidade SolidariaUnidade de Gerencia do Programa
• Universidade de Sao Paulo
FRANCE
• Conservatoire National des Arts et
Metiers
• La Cité des Sciences et de l’Industrie
• National Institute for Research in
Computer Science and Control
CANADA
• University of Toronto
• University of Waterloo
GERMANY
• Deutsches Museum, Munich
• Frankfurt Museum of Applied Arts
• Heinz Nixdorf Museum
CHILE
• University of Chile, Santiago
CHINA
• Chinese Academy of Sciences
• Institute of Science and Technology
Information of China
• Tsinghua University
COLOMBIA
• Colombian Institute for the
Development of Science &
Technology
116
INDIA
• Cognizant Corporate Library
• Indian Institute of Management,
Ahmedabad
• Indian Institute of Management,
Lucknow
• Indian Institute of Technology,
Bombay
• Institute for Development and
Research in Banking Technology
• University of Madras
INDONESIA
• Bandung Insitute of Technology
IRELAND
• Trinity College Dublin
ITALY
• Centro Cefriel
JAPAN
• Himeji Institute of Technology
KENYA
• Kenyatta University
MALAYSIA
• Universiti Teknologi MARA
GUATEMALA
• Secretaria de Planificacion y
Programacion
HONG KONG
• Hong Kong Baptist University
Library
NETHERLANDS
• National Research Institute for
Mathematics & Computer Science
• University of Amsterdam Computer
Museum
NEW ZEALAND
• University of Auckland
THE GLOBAL ARCHIVES
AND ACADEMIC COUNCIL
NORWAY
• Norwegian University of Technology
and Science
PERU
• Consejo Nacional de Ciencia y
Tecnologia
PHILIPPINES
• University of the Philippines Manila
RUSSIA
• Russian Academy of Science
• St. Petersburg State Technical
University
SINGAPORE
• Singapore Polytechnic University
SOUTH AFRICA
• Castle of Good Hope
SWEDEN
• Royal Institute of Technology
SWITZERLAND
• Ecole Polytechnique Fédérale de
Lausanne
• ICARE Research Institute in
Computing and Telematics
• University of Zurich, Z-Link
TAIWAN
• National Taiwan University of
Science and Technology
THAILAND
• King Mongkut’s University
Technology Thonburi
TURKEY
• Middle East Technical University
UNITED KINGDOM
• Imperial College of Science,
Technology and Medicine
• Museum of the History of Science
• The British Library
• The Royal Society
• University College London
• University of Cambridge, Whipple
Collection
• University of Oxford, Bodleian
Library
• University of Sussex
UNITED STATES
• Arizona State University
• Brown University, John D.
Rockefeller Library
• California Institute of Technology
• Carnegie Museum
• Case Western Reserve University
• Computer History Museum,
California
• DePauw University
• Duke University
• Emory University
• Georgia Institute of Technology
• Harvard University, Technology and
Entrepreneurship Center
• Howard University
• Institute for Operations Research
and the Management Sciences
• Internet Public Library
• Louisiana State University
• Massachusetts Institute of
Technology
• Michigan State University
• Minnesota State University
• Museum of Science and Industry,
Chicago
• Museum of Science, Boston
• New Jersey Institute of Technology
• New York Hall of Science
• New York Institute of Technology
• Northern Michigan University
• Ohio State University
• Pepperdine University
• Princeton University
• Purdue University
• Rice University
• Rutgers University
• Smithsonian Institute National
Museum of American History
• Smithsonian Institution National Air
and Space Museum
• South Dakota State University
• St. John’s University
• St. Mary’s Episcopal School,
Memphis
• Stanford University
• State of Florida Library
• Thomas Jefferson Foundation,
Jefferson Library
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
University of California at Berkeley
University of Cincinnati
University of Colorado
University of Connecticut
University of Dayton
University of Florida
University of Georgia
University of Houston, College of
Technology
University of Kentucky
University of Michigan
University of Minnesota
University of Missouri
University of North Carolina
University of North Carolina,
Kenan-Flager Business School
University of San Diego
University of South Carolina
University of Virginia
University of Washington
University of Wisconsin
University of Wyoming
Virginia Tech University
Washington State University
Wesleyan University
Western Carolina University
Yale University
VENEZUELA
• Universidad Simon Bolivar
NIGERIA:
• University of Lagos
117
THE OFFICIAL ARCHIVES ONLINE
THE ORAL HISTORY ARCHIVE
The Computerworld Honors Program’s official Archives Online harness the power of the
Internet to provide global access to the primary source materials submitted by Computerworld
Honors Program Laureates. This ever-growing global collection comprises an extraordinary
selection of interpretive resources. In addition to sound recordings, still photography, interviews,
oral histories and video biographies, the archive now includes literally thousands of case
studies of outstanding applications of information technology. Nominated over more than a
decade by the Program’s Chairmen’s Committee, these works are submitted for inclusion in
the permanent research collections of a select group of the world’s leading academic and
research institutions.
The Chairmen’s Committee and Sponsors of the Computerworld Honors Program have
made possible the creation of oral histories and video biographies of some of the most
outstanding leaders of the information technology revolution. These interviews are
designed to capture for posterity some of the personal and professional stories of these
individuals, their goals, ideals, mentors, sources of inspiration and thoughts on the future
of technology. Transcripts and, in many cases, highlights of the original audio or videorecordings of these interviews, are rapidly becoming available through the resources of
the Smithsonian’s National Museum of American History and The Computerworld
Honors Program’s Official Archives Online.
www.cwheroes.org
Joseph W. Alsop, Chief Executive Officer and
Co-Founder, Progress Software Corporation
Seymour Cray, Chairman, Cray Computer
Corporation
Marc Andreessen, Co-Founder and Vice President,
Netscape Communications Corporation
Michael Dell, Chief Executive Officer,
Dell Computer
Edward W. Barnholt, Chairman, President and
Chief Executive Officer, Agilent Technologies
Larry Ellison, President & Chief Executive Officer,
Oracle Corporation
Craig Barrett, Chief Executive Officer,
Intel Corporation
Douglas Englebart, President, The Bootstrap
Institute
Bill Bass, Senior Vice President, e-Commerce &
International, Lands’ End
Gordon Eubanks, President, Chief Executive
Officer, Oblix
Andreas Bechtolshiem, Vice President, Giga Byte
Switching, Cisco Systems
Robert Ewald, President & Chief Executive
Officer, Cray Research Inc.
Gordon Bell, Chief Scientist, Stardent Computer
Joe Forehand, Chairman and Chief Executive
Officer, Accenture
Tim Berners-Lee, Director, W3C
Steve Case, Chief Executive Officer,
America Online
Vinton Cerf, Senior Vice President, Internet
Architecture & Technology, WorldCom
John Chen, President & Chief Executive Officer,
Sybase
Gerald Cohen, Chief Executive Officer,
Information Builders
Craig Conway, President and Chief Executive
Officer, PeopleSoft, Inc.
Dave Evans, Founder, Evans and Sutherland
Jay Forrester, Professor, Sloan School of
Management, MIT
John Gage, Director, Science Office,
Sun Microsystems
William H. Gates, Chairman, Microsoft
Alan Guibord, Publisher, Computerworld
Andrew Grove, Chairman, Intel
John H. Hammergren, Chairman and Chief
Executive Officer of McKesson Corporation
John Chambers, Chairman & Chief Executive
Officer, Cisco Systems
118
119
THE ORAL HISTORY ARCHIVE
Frederich Hausheer, Founder, Chairman & Chief
Executive Officer, Bionumerick Pharmaceuticals
Jeff Hawkins, Co-Founder, Chairman and Chief
Product Officer, Handspring
Thomas Nies, Chairman, Cincom
Ken Olsen, Founder & President,
Digital Equipment Corporation
Bill Hewlett, Co-Founder, Hewlett-Packard
Ann Vesperman Olson, Vice President, Customer
Service, Lands’ End
William Hoffman, Managing Partner,
PricewaterhouseCoopers
Paul Otellini, President and Chief Operating
Officer, Intel Corporation
Max Hopper, Chief Information Officer,
American Airlines
David Packard, Co-Founder, Hewlett-Packard
Irwin Jacobs, Chairman, Qualcomm
Steve Jobs, Chief Executive Officer, NeXT
Bill Joy, Chief Scientist, Sun Microsystems
Robert Kahn, Founder & President, Corporation
for National Research Initiatives
Ray Lane, General Partner, Kleiner, Perkins,
Caulfield & Byers
Seymour Papert, LEGO Professor of Learning,
MIT Media Lab
Charles Peskin, Professor, New York University’s
Courant Institute
Hasso Plattner, Co-Founder, SAP AG
John Pople, Professor, Northwestern University
Casey Powel, Chief Executive Officer, Sequent
Richard Leibhaber, Chief Executive Officer, MCI
Linda Roberts, Director, Office of Educational
Technology, United States Department of Education
Ted Leonsis, President, Interactive Properties
Group, AOL Time Warner
Lewis Sadler, University of Illinois - Chicago
Biomedical Visualization
Kenneth D. Lewis, Chief Executive Officer,
Bank of America
W.J. Sanders, III, Chairman & Chief Executive
Officer, Advanced Micro Devices
Steve Markman, Chairman, General Magic
Eric Schmidt, Chairman & Chief Executive
Officer, Novell
Andrew McCammon, University of San Diego
John McDonald, Chairman, Department of
Anethesiology, Ohio State University
Patrick McGovern, Founder, International
Data Group
David McQueen, Professor, New York University’s
Courant Institute
Scott McNealy, Chief Executive Officer,
Sun Microsystems
Robert Metcalfe, Founder, 3Com
Inabeth Miller, Vice President Affiliate Programs,
Curriculum Development Corporation
Gordon Moore, Chairman Emeritus, Intel
120
ACKNOWLEDGEMENTS
Stratton Sclavos, Chief Executive Officer,
VeriSign Inc.
Ralph Shrader, CEO, Booz • Allen Hamilton Inc.
Stephen Sprinkle, Managing Director,
Deloitte Consulting
Donald Stredney, Senior Research Scientist,
Ohio State University
Ivan Sutherland, Founder, Evans and Sutherland
Joseph M. Tucci, President and Chief Executive
Officer, EMC Corporation
J. Craig Venter, President and Chairman,
The Institute for Genomic Research
THE COMPUTERWORLD
HONORS PROGRAM
ACKNOWLEDGEMENTS
ACKNOWLEDGEMENTS
THE 2005 CHAIRMEN’S COMMITTEE
THE 2005 SEARCH DIRECTORS COMMITTEE
The Computerworld Honors Program proudly thanks the Program’s Chairmen’s
Committee for 2005.
The Computerworld Honors Program proudly thanks those Search Directors who
nominated organizations to the Program for 2005.
3com, Eric Benhamou
Accenture, Joe Forehand
Acer, J.T. Wang
ACS State and Local Solutions, John Brophy
Adobe Systems, Bruce Chizen
Advanced Micro Devices, Hector de J. Ruiz
Agilent, William Sullivan
America Online, Jonathan Miller
Apple, Steve Jobs
Ascential, Peter Fiore
AT&T, David W. Dorman
Autodesk, Carol Bartz
Avaya, Donald K. Peterson
BEA, Alfred Chuang
BearingPoint, Roderick C. McGeary
BellSouth, F. Duane Ackerman
BMC, Robert Beauchamp
Booz • Allen Hamilton, Ralph Shrader
Bull Worldwide, Didier Lamouche
Capgemini, John Parkinson
Cincom, Thomas Nies
Cingular Wireless, Stanley T. Sigman
Cisco, John Chambers
Cognizant, Lakshmi Narayanan
Computer Associates, Ken Cron
Computer Motion, Robert Duggan
Compuware, Peter Karmanos, Jr.
Cray, Jim Rottsolk
Dell, Michael Dell
Deloitte, Stephen Sprinkle
Diebold, Walden O'Dell
Eastman Kodak, Antonio Perez
EDS, Michael H. Jordan
eLoyalty, Kelly Conway
EMC, Michael Ruettgers
Epson America, John Lang
FileNet, Lee Roberts
Fujitsu, Naoyuki Akikusa
Getronics, Kevin Roche
HP, Mark Hurd
Hitachi, Shinjiro Iwata
i2, Sanjiv Sidhu
IBM, Sam Palmisano
Information Builders, Gerald Cohen
Intel, Craig Barrett
Accenture, Debbie Gaul
ACS State and Local Solutions, Janice Clark
Autodesk, Nicole Pack
Avaya, Sharon Watkinson
BearingPoint, Kevin Shelly
Capgemini, Robin Kimzey
Cisco, Anne Commisso and George Paris
Dell, Frank Krieber
Deloitte, Randi Caplan
EDS, Gary Anthony
EMC, Patrick Cooley and Liz Thibeault
HP, Karen Kay
IBM, Beverly Meaux
Information Builders, Jon Stotts
Lawson Software, Jenny Myers
Lucent, Ron Chan
122
Kana, Chuck Bay
Lawson Software, Jay Coughlan
Lenovo Group, Yuanging Yang
Lucent, Patricia Russo
Macromedia, Robert Burgess
Matsushita Panasonic America, Paul Liao
Maxtor, C.S. Park
MCI, Michael Capellas
Microsoft, William H. Gates
Morgan Stanley, Merritt Lutz
Motorola, Edward J. Zander
NCR, Lars Nyberg
NEC, Akinobu Kanasugi
Nortel, Bill Owens
Novell, Jack Messman
Oblix, Gordon Eubanks
Oracle, Larry Ellison
Progress Software, Joseph W. Alsop
Quantum, Richard Belluzzo
RAD Data Communications, Zohar Zisapel
Raytheon, William Swanson
S1, Jaime Ellertson
Software AG, Karl-Heinz Streibich
SAIC, Ken Dahlberg
SAP, Henning Kagermann
SAS, James Goodnight
SBC, Edward Whitacre, Jr.
Scientific Atlanta, Jim McDonald
SGI, Robert Bishop
Siemens, George Nolen
Sprint, Gary D. Forsee
Sun Microsystems, Scott McNealy
Sybase, John Chen
Symantec, John Thompson
Tata Consultancy Services, S. Ramadorai
Telcordia, Matthew J. Desch
Terra Networks, Joaquín Kim Faura Batlle
Texas Instruments, Thomas Engibous
Toshiba, Tadashi Okamura
Unisys, Lawrence Weinbach
VeriSign, Stratton Sclavos
Verizon, Ivan Seidenburg
Wyse, John Kish
Xerox, Anne Mulcahy
Yahoo!, Jerry Yang
Macromedia, Aaron Wessels
MCI, Mary Catherine Lucci
Microsoft, Charles Coats
Morgan Stanley, Carol Horn
Oracle/PeopleSoft, Christine Cefalo
Progress Software, Cynthia Maxwell
SBC, Sherri Rogers
Siemens, Suzanne Crow and Holly Hagerman at Connect PR
Sun, Helen Flynn
Sybase, Katie Hill
Tata Consultancy Services, Polly Kruse
Terra Networks, Kirsten Rankin
Unisys, Jim Senior
VeriSign, Jason Smith
Verizon, Jim Gerace
Xerox, Joe Cahalan
DAN MORROW, THE EXECUTIVE DIRECTOR, 1988 - 2004,
AND CHIEF HISTORIAN EMERITUS
The Chairmen’s Committee proudly thanks Dan Morrow,
who will carry the title of Chief Historian Emeritus, in
recognition of his many years of dedicated and loyal service
to The Computerworld Honors Program.
Dan left The Washington Post to join the program in the mid 1980s
at the invitation of co-Founders Patrick J. McGovern, now Chairman
Emeritus of the Honors Program Chairmen’s Committee, Roger
Kennedy, then Director of the Smithsonian Institution’s National
Museum of American History, and the late Fritz Landmann, former
President and Publisher of Computerworld.
For almost twenty years, Dan has worked with the Foundation and for the members of the Chairmen’s Committee to
honor outstanding users of information technology, and to create an archive of primary source materials to document the
achievements of those who used the technology and those who created and developed it. This archive now consists of more
than 5,000 case studies, symposia, workshops and oral histories.
Dan hold degrees from the University of Virginia where he was an Echols and University Scholar and a member of the
Raven Society. He is a fellow of the German Institute for European History and, in addition to his work on the history
of information technology, is currently working on projects in 20th century German and 19th century American history.
123
ACKNOWLEDGEMENTS
THE 2005 PROGRAM SPONSORS
The Computerworld Honors Program gratefully acknowledges the generosity, corporate
good-citizenship, and vital contributions these sponsors have made to the history of the
worldwide information technology revolution.
BENEFACTORS AND LEADERSHIP AWARDS UNDERWRITERS
r e t u r n o n i n n o vat i o n
PROGRAM UNDERWRITERS
SPONSORS
PATRONS
C o n g r at u l at i o n s t o O u r 1 0 H o n or e d L a u r e at e s .
The Computerworld Honors Program is governed by the Computerworld Information Technology Awards Foundation
124
aap mebio
WebMD Practice Services
Premier Manufacturing Corporation
Marinette County Employees
Credit Union
Interactive Taxi
Fractal Technologies Pty Ltd
DocuTAP
Ohio Department of Health
Rotech Healthcare
Copyright©2005 Progress Software. All Rights Reserved. www.progress.com
THE COMPUTERWORLD
HONORS PROGRAM
One Speen Street
Framingham, Massachusetts 01701 USA
Phone: 508-820-8663
Fax: 508-626-8524
The Computerworld Honors Program is governed by
The Computerworld Information Technology Awards Foundation
Find the Computerworld Honors Program Collection online at:
www.cwheroes.org

the laureate - The Computerworld Honors Program

Transcription

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The Stampede - Rawlins County USD 105

RETURNING STAFF BIO

the laureate - The Computerworld Honors Program