Contents About ParkWest Staffing Solutions ParkWest Onsite Pre

“Building relationships through exceptional customer service.”
Contents
About ParkWest
Staffing Solutions ParkWest Onsite
Pre-Employment Screening
Customer Service/Call Center Positions
Payroll Administration
Our Team
1011 Highway 6 South, Suite 303
Houston, TX 77077
www.parkweststaffing.com
ParkWest
“Building relationships through exceptional customer service.”
Commitment to Quality, with a client-focused approach, is the cornerstone of our business.
This philosophy has guided our full-service workforce management agency since 1997. Our
founding Principals bring over 50 years of human resources
management experience, collectively. Their core value, the customer
always comes first, is the driving force behind our commitment to
quality.
Running a business requires more than providing a product or service.
If you have employees, a wide range of workforce related tasks need
to be managed. Focusing on your core business, however, is crucial to
the success of the organization. At ParkWest, it is our business to
know your business. We ask detailed questions and listen carefully to
our clients’ needs, taking the time to get to know our clients and build
long-term partnerships.
Our Human Resources Specialists understand the importance of a solid human resources
infrastructure. It is the heart of a good company. Partnering with a workforce management
specialist like ParkWest can reduce the time organizations spend managing workforce relations.
ParkWest Staffing can support your workforce management functions in these key areas:
 Staffing Solutions
 Pre-Employment Screening
 Payroll Administration
 Risk Management
 HR & Employee Relations Consulting
1011 Highway 6 South, Suite 303
Houston, TX 77077
www.parkweststaffing.com
ParkWest
“Building relationships through exceptional customer service.”
Staffing Solutions
Don’t be prioritized by mega
staffing firms. Become a
priority with ParkWest
Staffing.
We provide personalized,
hands-on service designed to
help our clients select the
right candidate from the
start.
ParkWest Staffing provides a full range of staffing services that go
beyond employee placement. We become a true partner to help our
clients find the most efficient and effective way to recruit, manage and
monitor staff. We work with our clients to define their needs and offer
staffing solutions designed to help their business maintain efficiency and
productivity. Whether you’re looking for short-term help, long-term
contract workers, seasonal help or a permanent hire, we have the talent
pool of candidates ready to assist.
 We can provide coverage for an absent employee or support for
a project with a qualified Temporary employee.
 Temp-to-Hire staffing gives our clients the opportunity to
evaluate a new hire before making a final hiring decision.
 Direct Placement assistance allows our clients to focus on their
core operations while we recruit, screen and coordinate
interviews.
 Customized recruiting supports any part of the direct hire
process. Our clients can get assistance with recruiting, screening,
interviewing or extending offers.
Positions We Staff
 Administrative
 Customer Service
 Call Center
 Hospitality/Greeter
 Professional
 Warehouse Operations
 Light Industrial
 Distribution/Logistics
Our clients can be assured
that our candidates are
rigorously screened, highly
trained and consistently
monitored.
Our comprehensive screening process improves our clients’ chances of
selecting the right candidate from the start. Every candidate is personally
interviewed to gather information about their qualifications, interests and
availability. We also administer general aptitude testing, personality
inventories and software assessments using our library of web-based
simulations.
ParkWest On-site is dedicated on-site management service for all of
your contract and direct hire staff. We assume the responsibility for the
overall procurement, screening and processes related to new hires. Our
clients gain a strategic workforce partner, with the industry-specific
experience, to help streamline processes, reduce costs and enhance
services.
Our Staffing Solutions Include:
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Recruiting
Nationwide Criminal Background Check
Onsite Drug Screening
Employment Eligibility Verification (E-verify)
Reference and Work History Verification
General Office and Software Assessments
ParkWest
The Benefits of a Temp-to-Hire Solution
“Try Before You Buy”
The temp-to-hire solution gives our clients a flexible option when hiring new employees. Our
associates work at your organization for a trial period, usually 90 days. During this time, clients can
evaluate job performance and observe the associate’s personal interactions. This enables our clients to
identify a good cultural fit and make a more educated hiring decision. Temp-to-hire solutions also help
employers better plan for long-term staffing needs.
The temp-to-hire conversion period is 520 hours, about 90 days, and comes with a guarantee. Should
you find dissatisfaction with our associate during the conversion period, ParkWest will replace the
associate with no interruption to the accumulated hours. Completion of the conversion period also
eliminates the placement fee associated with a direct hire.
Our Temp-to-Hire solutions include:
Effortlessly convert
successful
performers to
positions on your
team while
relieving the work
associated with
hiring.
 Recruiting
 Personal Interviews
 Reference Checks
 Skill Evaluations
 Drug Screening
 Background Checks
 Work Eligibility Verifications
 Payroll Administration
 Workers’ Compensation Insurance
 Payment of all Applicable Employment Taxes
 Safety Training (Basic & Any Requested Job-specific Training
 Performance Monitoring
 Arrival Checks
 Associate Conversion
Pre-Employment Screening
Mitigate risk and disclose what you need to
know to protect your company, your customers and
your employees.
ParkWest Staffing conducts a comprehensive pre-employment screening for every candidate to
narrow our focus and find the right fit for our clients. We want to eliminate the possibility of
hiring someone with a high risk history for positions where candidates
are responsible for financial transactions or the care of company property.
We conduct a personal interview to gather more information about our
candidates’ qualifications, interests and availability. We also conduct a
full background check, work history and reference verification and onsite drug screening. General aptitude tests, personality inventories and
web-based software assessments are also administered.
E-Verify, a web-based service, electronically verifies an individual’s eligibility for employment
in the U.S. ParkWest uses the E-Verify program to verify the eligibility of all candidates and
ensure our clients maintain a legal workforce.
Payroll Administration
Our clients save time, reduce costs, mitigate
risk and optimize payroll delivery.
The True Cost of Employee Pay
Employee pay is more than paying employee
wages. Employee payroll consists of employee
wages, employee and employer portions of state
and federal taxes, various kinds of employee
insurance, paid time off and the administrative
time and cost associated with performing these
tasks.
Payroll administrative tasks vary
depending on the company.
Some companies have workers that receive
commissions in addition to salaries. Others
assign exempt and non-exempt status to
employees. Adding bonuses, calculating
overtime and paid time office are other factors
associated with payroll administration.
ParkWest Staffing assumes the
responsibilities associated with payroll
administration.
We manage each aspect of payroll
administration from payroll taxes, garnishments,
miscellaneous deductions, reimbursements and
bonuses.
ParkWest pays all employment taxes,
unemployment
insurance
and
workers’
compensation insurance on behalf of the
employer and provides the client with online
access to payroll reporting.
Overview of Service:
 Pay Employee Wages
 Pay Social Security Tax
 Pay Federal Unemployment Tax
 Pay Workers’ Compensation Insurance
 Access to Online Timekeeping
 Flexible Payroll Delivery Options
 Weekly Invoicing
Key benefits include:
 Ensure the right payroll tax amounts are
withheld and deposited for each
employee.
 Reduction in HR administrative burdens
with self-service features for managers
and employees.
 Ability to anticipate and plan how
regulatory and other changes to
employment and unemployment laws
will impact your organization.
 Lower the risk associated with the
occurrence and impact of fines,
penalties, lawsuits and judgments.
ParkWest On-site
If you’ve got a high-volume,
diverse workforce,
it pays to have an on-site workforce partner.
ParkWest On-site provides dedicated on-site management for your contract and direct hire
staffing. We assume responsibility for the overall procurement, screening and processes related
to new hires.
ParkWest On-site delivers talent,
mitigates risk and creates
innovative ways to support your
business goals.
When your volume requires more than
traditional recruiting and staffing, ParkWest
On-site can provide a total hands-on
solution. We can manage every aspect of
your workforce:
 Recruiting
Our HR Specialists work at your business
location and have the training and expertise
to handle the day-to-day administration of
your workforce.
Your staffing plan will be designed to ensure
peak performance at all times. Our Site
Managers continually monitor staffing and
adjust and reallocate resources to eliminate
overstaffing and limit your overtime
expenses. Our goal is to develop a strategic
workforce to improve productivity and
enhance your bottom line.
 Screening
 Staffing
 Management of Staff
 Payroll Contingent Staff
 Manage other Staffing Vendors
The Site Manager will provide regular
reports, cost breakdowns and detailed
performance reviews to help ensure the
highest ROI for your staffing investment.
You get quality support.
 Proactive Recruiting
 Staffing-Training
 Information Reporting
We understand the challenges of a
high-volume workforce.
 Recruiting
 Quality of Employees
 Employee Retention & Management
 Managing Multiple Staffing Vendors
 Timekeeping/Payroll Administration
 Risk Management
 A Compliance Partner
 A Strategic Workforce Partner with
Industry-specific Experience
Risk Management
The Occupational Safety and Health Administration (OSHA), has written volumes on
occupational safety and health standards and the regulations that affect employers and employees
in the United States.
An effective safety training program can reduce the number of workplace injuries, property
damage, legal liability, illnesses, workers' compensation claims, and missed time from work.
Safety training classes also establish a culture in which employees themselves help promote
proper safety procedures while on and off the job.
It is the employer's legal
responsibility to educate employees
on all workplace safety standards
and the hazards that employees
may face while on the job.
Our safety and training programs
include the following topics:
 Accident prevention
 Safety promotion
 Safety compliance
Our safety compliance
solutions are designed
to help employers
mitigate legal exposure,
avoid fines and stay
abreast of federal safety
regulations.
Our HR professionals monitor changes in
federal regulations and help our clients
maintain compliance.
Many organizations struggle with
implementing and integrating a
Risk Management program.
Our risk management program has resulted
in the following benefits for our clients:
 Creation of a Risk-focused Culture
 Standardized Risk Reporting
 Improved Focus and Perspective on
Risk
 Efficient Use of Resources
 Effective Compliance Coordination
 Accident and emergency response
 Personal protective equipment
 Safety practices
 Equipment and machinery
 Hazardous materials safety
 Workplace hazards
 Employee involvement
We help manage risk and
establish a culture of
workplace safety.
Small Business Consulting
If you're managing 10 employees or more, it may
be time to consider implementing a formal human resources
program.
Small Business Consulting:
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Handbook Development
Policy Development
Job Description Creation
Training & Development
Employment Compliance
Outplacement Assistance
Bridge the communication gap
between management and employees.
Employee Handbooks typically describe the
company’s legal obligations as an employer,
employee rights, the expectations
of employers and what employees
can expect from the company.
Common topics include:
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Standards of Conduct
Compensation & Benefits
Anti-discrimination Policies
Conflict of Interest Guidelines
Policy manuals serve as a source for
organizational policy and outline procedures for
policy implementation. Policies can
also be drafted to define departments,
systems and processes or job
descriptions.
Training and development promote
employee growth and a highly skilled
workforce.
ParkWest offers a full library of web-based
simulations, workshops aimed at improving
customer interaction, time management, team
building, leadership and interviewing techniques
for managers. We work organizations to
develop and implement formal
training programs that support
the company’s overall strategy
and objectives.
Outplacement Assistance
Ensuring that staff reductions
occur in a manner that shows
respect and care for those directly
and indirectly affected is critical
to a business’ ability to move forward. We can
lessen the anxiety of employment separation by
helping departing employees find and
effectively compete for new jobs.
Employment Compliance
ParkWest is not just a staffing firm. Our
employment compliance solutions are designed
to help clients avoid lawsuits and fines and save
time and money as they comply with state and
federal requirements.
Even if your business is small, it is important to
properly orient new hires. Companies that
provide orientation realize a
decline in turnover, a motivated
staff with greater job satisfaction
and new hires that quickly become
contributing team members.
Whether you’re a start-up company or an established business, ParkWest can implement or
manage your HR Administration.
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ParkWest Staffing is committed to providing our corporate clients,
employees and potential employees with the most comprehensive,
professional staffing services in Houston.
We believe in building rapport and long-term relations through
excellent customer service, responsible rates and by treating
everyone with professionalism and courtesy.
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ParkWest
Staffing Services, Inc.
Our Team
Diana Cross, General Manager
[email protected]
As General Manager at ParkWest Staffing, Diana
oversees the management of our national, regional
and local accounts while directing a team of
regional managers, site managers and office
support. She is the “go-to” person for employment
law compliance and risk management. Diana has
successfully developed and implemented risk
management and safety programs resulting in
significant reductions of OSHA recordable claims
and lost work time for the company. Her
understanding of multiple markets and ability to
effectively communicate with all levels of customer
management ensures that ParkWest provides high
levels of customer satisfaction.
Tanya Jackson
Office Manager & Payroll Administrator
[email protected]
Tanya maintains office services, oversees client
invoicing and management and directs payroll
administration. She works with our clients to
structure accounts, facilitate billing processes,
resolve questions/issues and maintain quality
performance of billing/invoicing related issues.
Tanya also directs all activities necessary for
payroll administration including payroll preparation
and processing, maintaining related records, tax
reporting, benefits administration and payroll
system maintenance. Her understanding of payroll
and employment compliance ensures that we
maintain a legal workforce, provide our clients with
accurate and timely reporting and consistently meet
payroll deadlines.
Jasmine Singleton, Recruiting Manager
[email protected]
Jasmine is responsible for leading every aspect of
job placement including managing job application
channels, seeking new talent, screening applicants
and interviewing candidates. Jasmine has the ability
to understand client job requirements and is adept at
matching candidate profiles against these
requirements. Her good-natured approach and
genuine desire to consistently source the best
candidates in the least turnaround time is evident to
our candidate and company clients.
Josie James-Hamilton, Marketing Coordinator
[email protected]
Josie drives the marketing and business
development efforts for ParkWest by implementing
marketing strategies, developing and maintaining
promotional material and supporting the sales staff.
She promotes ParkWest through networking and
relationship development and community outreach.
With her advanced computer proficiencies and
diverse industry exposure, Josie also supports the
recruiting/staffing
process,
small
business
consulting and serves as our in-house IT desktop
analyst.
Venetta Bains Ft. Bend Branch Manager
[email protected]
Venetta directs the overall manaement and
monitoring of our Ft. Bend branch office workforce.
She is responsible for recruiting, screening, hiring
and training. Venetta also maintains quality control,
manages schedules, timekeeping and payroll
reporting.
Jessica Pulido, Front Office
[email protected]
Jessica oversees front office management. She is the
ideal first point of contact. With exceptional
interpersonal skills, she is a good listener who is
great at assessing and understanding the needs of
our candidate and company clients. Our clients,
companies and candidates alike, can count on
Jessica to offer proactive solutions while providing
exceptional customer service.
“Building relationships through exceptional customer service.”