BLAMMO Error Reporting

BLAMMO Error Reporting
A system to report
and track equipment
issues
Benjamin (BJ) Sintay, Ph.D., DABR
Cone Health Cancer Center
Greensboro, NC
Cone Health at a glance
Logistical challenges
1.
Tracking minor issues or issues that “appear to be minor”
2.
Contacting the right person for system issues quickly
3.
Quickly determining issue response and follow-up
4.
Communication with vendors
5.
Learning from past issues
UCSD able to achieve
significant reductions in
downtime and treatment
cancellations; better
response from vendor
BLAMMO Initial Goals
1.
Meet regulatory requirements of documentation/follow-up
2.
Meet the Joint Commission standards of documentation/follow-up
3.
Quickly notify individuals that need to respond
4.
Communicate issues to vendor
BLAMMO Origins
Responders
Notifications based
on preferences,
severity, type/serial
number of system
Weekly email to
vendor (regional
service manager)
Designed for mobile
Evolving Goals
1.
Centralizing service reports
2.
Track and predict solutions to problems
3.
Manage PMI program
4.
Communicate solutions to other users
5.
Tie end-user issues to predictive/automated QA processes
6.
Integrate vendor documentation / safety notices
7.
Track QA results and provide trending / statistical analysis against
database
Thank you to Cone Health physics and IT team
David Wiant, Ph.D.
Caroline Vanderstraeten, M.S.
Jackie Maurer, Ph.D.
Han Liu, Ph.D.
Lane Hayes, M.S.
Keith Pearman, B.S.
Jeff Wilson, Alex Tomalski, Cameron Necko