mensajero - Mi Pueblo

January 2016 • 12th Edition
EL NUEVO
MENSAJERO
FROM CORPORATE
From the
Desk of Javier
Dear Colaboradores,
I’d like to take this opportunity to wish you a
Happy New Year and thank you for the great
work you did in 2015. I’m confident 2016 will
bring great things for Mi Pueblo and for all of
you who work hard to make this company successful. Starting a new year allows us to take a
fresh look at what lies ahead and to set new goals
and expectations. As we kick-off the New Year,
I’d like to remind everyone of the importance
of providing outstanding customer service by
going above and beyond when addressing our customers’ needs.
I’d also like to take this opportunity to remind
you that Mi Pueblo is an operations-based company. All areas of Mi Pueblo, from corporate,
to produce, to the bakery, are inter-connected.
Therefore, it’s absolutely crucial for all areas to
support each other in order to operate effectively and efficiently, and increase overall business.
As I’ve said in my frequent store visits, the corporate office exists to serve, support, and assist
our stores with anything they need. Please don’t
hesitate to contact the corporate team if you
have any questions or concerns.
This month’s Nuevo Mensajero newsletter includes information on new employees, lists of
upcoming community events, and a recap of
2015 and the activities Mi Pueblo did this past
year. Please feel free to share your comments
and suggestions for any content and photos
you’d like to see featured in next month’s issue to
[email protected]
Let’s have a great year!
Sincerely,
Javier Ramírez,
CEO and President
Xolos vs. Monarcas
Avaya Stadium
What better way to start the year. On January 2, the players of Morelia,
Pablo Velázquez, Carlos Morales and Juan Pablo Rodrigez visited us at
store #12 Capitol in San Jose and were signing autographs.
Then the next day, January 3rd, Mi Pueblo was present for the COPA
Nissan match Monarcas de Morelia vs Xolos de Tijuana. Leading up
to the kickoff, fans were able to enjoy the Mexican Soccer Festival with
special guest, Jorge Campos. El Mero Mero even made it to the big
screen! Miguel “El Piojo” Herrera lead the Xolos winning the match 2-1.
EMPLOYEE
November &
OF THE MONTH! December
At Mi Pueblo we appreciate and recognize the hard work from our team members. We are honored
to announce the Employees of the Month for November and December across all our stores. Join
me in congratulating the following individuals who have demonstrated outstanding customer service, dedication and have gone above and beyond in serving our clients.
If you have initiative, a great attitude, and provide exceptional customer service, you too can become
the next Colaborador of the Month.
NOVEMBER
DECEMBER
STORE
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
DC
1
2
3
4
5
6
7
8
10
11
12
13
15
16
18
19
20
21
22
DEPARTMENT
Bakery
Front End Cashier
Deli
Meat
Grocery
Front End Cashier
Front End Cashier
Deli
Front End Cashier
P.O.S
Bakery
Bakery
Bakery
Customer Service
Meat
Bakery
Bakery
Produce
Front End Cashier
Forklift Driver
EMPLOYEE
Veronica Monroy Pedraza
Samuel Giron
Ana Valadez
Jose Murillo
Ernesto Ahumada
Carla Mata
Licet Ibarra
Alma Mesa de Orozco
Jesus Sesma
Aracely Ramirez
Vanessa Carrillo
Dalia Puac Calderon
Adriana Torres
Dorys Santana Perez
Gerardo Segovia
Alec Rodriguez
Rubi Ruelas Perez
Maria Alcaraz
Alejandro Aguilar
Daniel Davila
Manager of the Quarter 4
The purpose of Mi Pueblo’s Manager of the Quarter is for Store
Directors to recognize and reward members of his/her management
team who are demonstrating excellence in their work and are top
performers.
We are honored to announce our 4th Quarter Management winners.
We acknowledge and commend their outstanding leadership, service,
and dedication
STORE
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
DC
1
2
3
4
5
6
7
8
10
11
12
13
15
16
18
19
20
21
22
DEPARTMENT
Produce
Meat
Bakery
Cremeria
Deli
Meat
Deli
Janitor
Driver
Cashier
Meat
Produce
Meat
Receiving
Deli
Deli
Meat
Bakery
Tortilleria
Receiving/Produce
STORE
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
MP#
1
2
3
4
5
6
7
8
10
11
12
13
15
16
18
19
20
21
22
EMPLOYEE
Brenda Garcia
Abel Ortiz
Leticia Garcia
Susana espino
Laura Peredia
Cristobal Rodriguez
Elvi Rosales
Irene Bravo Mendoza
Alberto Madrigal
Brenda Alvarez
Delfino Lopez
Miguel Velazco
Esther Rios Orbe
Carlos Lemus
Edgar Galindo Renteria
Rosa Barahona
Manuel Torres
Mariela Chavez
Brenda Cruz
Christopher Sanchez
DEPARTMENT
Front End Manager
Meat Manager
Deli Manager
Meat Assistant Manager
Grocery Manager
Grocery Assistant Manager
Produce Manager
Office Staff, Payroll
Produce Manager
Produce Manager
Produce Manager
Meat Assistant Manager
Tortilleria Manager
Front End Manager
Produce Manager
Grocery Manager
Front End Manager
Grocery Manager
Produce Manager
EMPLOYEE
Adrian Cervantes Fajardo
Erik Garcia
Yorleny Rubio de Blanco
Yadira Alejandra Garcia
Teofila Alonso Ortega
Roberto Avalos
Ivan Galeote
Maria de Jesus Lupercio
Octavio Morales
Chrisitan Pena
Adrian Limon ruiz
Ruben Gutierrez
Pascual Valdovinos
Evelina Paz
Emilio Fonseca
Pablo Lopez
Maria Alcala Ochoa
Marta Gutierrez
Ruben Rubio
Holiday Party
Celebrating Our Traditions
Holiday season means posada time! Mi Pueblo celebrated the holidays by hosting posadas across all our stores. The festivities included
food, fun activities and giveaways, where lucky colaboradores won
television sets, Starbucks gift cards, Visa gift cards and even a paid
weekend off!
Rosca de Reyes Breaks Sales Record!
This year our customers didn’t go without noticing our freshly baked
Roscas de Reyes. Customers lined up to get their fresh out of the
oven traditional Rosca. Just like that the Rosca de Reyes broke its
own sales record, selling more than 13,000 roscas in just one day!
Thanks to all our skilled bakers and the rest of the team!
Customer Service Shout-outs!
Special shout-out to Store 3 for their great customer service!
“Prior to moving to downtown, I lived
in west San Jose. I was accustomed to
shopping at markets such as Safeway
and Lunardis. When I first moved
to downtown I continued to shop at
stores I was familiar with. On a few
occasions I would stop in at Mi Pueblo
for quick need items. Well that has
changed over the last year or so, and I
shop at Mi Pueblo for most of my grocery needs. There are a few items that I need that are only carried in certain stores,
but the bulk of my shopping is done and will continue to be done at Mi Pueblo. The
single and most important reason that I shop almost exclusively at Mi Pueblo is
customer service. I am greeted by many of the staff (existing and new) in a personal
manner that never happened in the other stores I shopped at. I had mentioned this
to one of the managers (Maricruz, she is very helpful and a pleasure to see when
I shop) and that I shop there because I am treated like family. It is difficult in any
business sector to see coworkers be released from their job as it effects more than
just that individual. I will support the staff at Mi Pueblo in the only way I can by
being a continued loyal faithful shopper there.” – Doug
Keep up the great work Rosa!
“Hi, I just want to request that this email get
forwarded to the Salinas’s manager. I came in
today, 1/12/15, and I just want it noted that
Rosa gave me great customer service. I have
seen her before when I have ordered from
your taqueria area in the past, and she has
always been
extremely personable and friendly. I
believe hard workers that provide
excellent customer
service should be
commended, so
this is why I am
writing this email.”
– Leah Alvarez
Promotion List
We are honored to announce the employees who have been
promoted for their hard work and dedication.
STORE
DEPARTMENT
EMPLOYEE
MP# 1
Assistant Store Director
Eric Pineda
MP# 7
Tortilleria Manager
Angel Manriquez
MP# 10
Assistant Grocery Manager
Ignacio Ceja Rios
MP# 13
Assistant Meat Manager
Ruben Gutierrez
MP# 13
Assistant Produce Manager
Ruben Rico
MP# 13
Assistant Tortilleria Manager
Romario Diaz
MP# 15
Assistant Front End Manager
Rebekah Martinez Gonzalez
MP# 18
Assistant Produce Manager
Cesar Haro Candelas
MP# 20
Assistant Deli Manager
Christian Martinez
Bakery Training
Congratulations to our Master Trainers that successfully
trained 63 Bakers company wide. The purpose of the training was to effectively develop, teach, and train Mi Pueblo Bakers to create
top quality bakery products that are produced fresh daily at your local Mi
Pueblo store. Each Master Trainer was responsible for taking each trainee
through a step-by-step training program that teaches our bakers the art of
creating, proofing, and baking our most popular breads from scratch.
We appreciate the
hard work and
dedication of our
Master Bakers in
making this training
a success!
Upcoming Events
FEB
FEB
COMING
in
7
FEB
La Arrolladora banda
el Limon Meet & Greet
Don’t miss the opportunity to meet and greet members of the band
La Arrolladora. On February they will be at Mi Pueblo in Oakland,
Hesperian in Hayward and Story Rd. in San Jose. Don’t forget to
purchase your tickets for the most anticipated concert of the year
on February 13. Tickets available in Stores in San Jose, Gilroy,
E.Palo Alto, Hayward and Oakland.
Super Bowl 50 - Levi’s Stadium
Mi Pueblo is the only Hispanic market in the bay area that has
joined Pepsi in the “Strike Gold” promotion. Buy any participating products and you could have the chance to win tickets to the
Super Bowl happening at the Levi’s Stadium! For other events
leading to the Super Bowl visit www.sfbaysuperbowl.com
COMING
COMING
COMING
in
in
in
FEB
LOYALTY PROGRAM
CLINICS AT STORES
WITH LISA ANTILLON
Want to learn to eat healthier? Mi Pueblo brings you Health and
Beauty clinics with nutritionist, Lisa Anitllon. She will be teaching
us how to cook healthier plates without losing the traditional
taste. And beauty tips using products right from our Produce
department! Clinic visits at stores will start in Febuary.
Connect with Us
FEB
Mi Pueblo will be launching its very
own Loyalty Program to reward its
loyal customers. Customers who
subscribe to the rewards program
will receive exclusive coupons, special
events and exclusive event raffles.
Please feel free to share your comments and suggestions for content and photos you’d
like to see featured in next month’s issue. Send your email to:
[email protected]