Job Generators - Georgia Quick Start

Transcription

Technical College System of Georgia
Winter 2013 • Volume 15, Number 1
Job Generators
Quick Start’s training innovations close the
“skills gap” for Georgia manufacturers
W
Workers at Mitsubishi Power
Systems Americas, Inc., in Pooler,
Ga., build a commercial gas
turbine cylinder assembly.
henever economic pundits
talk about America’s
“skills gap,” dark clouds move in
and block out the sun. They make
the future of manufacturing
sound hopeless.
Now, finally, a major research
organization, the Boston Consulting
Group, reports that all is not lost.
“The numbers aren’t as bad
as many believe,” said Harold
L. Sirkin, a coauthor of BCG’s
research. In fact, 37 percent of
surveyed manufacturing executives
who had moved manufacturing
back to the U.S. cited “better access
to skilled workforce or talent.”
The BCG study had more
good news.
“A wide array of programs
already exist in which schools,
companies, governments, and
nonprofits are working together to
address these needs. In the years
ahead, it will be critical to find
ways to extend these programs to
reach a broader population.”
Topping their list of “successful
collaborations” already at work
closing the skills gap: Georgia
Quick Start.
Inside this issue, we profile some
major examples that show how
Quick Start makes it happen.
Proﬁles begin on page 8
Quick Notes
New Year, Same Mission: Workforce Training for Business Success
G
eorgia Quick Start has been very fortunate over the years to be recognized
for our workforce training innovations and success by distinguished think
tanks and media outlets.
In the past year, CBS Evening News called Quick Start “the nation’s oldest
and most successful” program of its kind; Georgia claimed the No. 1 spot for
workforce training in CNBC’s 2012 rankings of the “Best States for Doing
Business”; and, Area Development magazine, a leading publication for site location professionals, conducted their third annual
survey of site selection consultants, and Quick Start and Georgia
topped the list at No. 1 — for the third straight year.
We deeply appreciate these honors. But, we can’t let them
OP TATES
for doing
distract us from our core business: providing the comprehenbusiness
sive, customized workforce training needed by companies
10
creating and retaining jobs in Georgia.
That’s what ranks No. 1 with us — meeting the continually
evolving training needs of today’s advanced manufacturers.
Fulfilling that mission requires ongoing innovation and
continuous improvement. This issue of the Quick Start newsletter profiles a range of projects in which training innovations
are supporting business success.
This issue also includes the report of our operating results
from FY2012, which provides a detailed portrait of what kept
us busy last year. As you’ll see, we’re proud of the accolades,
but we’re even more proud of the jobs we help create for
Georgia’s citizens.
CoverFallVesion3A
10/5/12
11:25 AM
Page 1
Defining
RE Productivity
www.GeorgiaQuickStart.org
2
Quick Start News g Winter 2013
“We deeply appreciate these honors.
But, we can’t let
them distract
us from our
core business:
providing the
comprehensive,
customized workforce training
needed by companies creating
and retaining jobs
in Georgia.”
T
U.S. Intermodal
Challenges
www.areadevelopment.com
www.facilitylocations.com
S
CONSULTANTS SURVEY:
CON
Best States for
W
Work
Force
Infrastructure
Overall Business
Environment
New Natural Gas Technologies
Firing Up Manufacturing
Check the Tax (Climate) When Choosing a Location
Reshoring: Manufacturers Re-Evaluate Their Supply Chains
Jackie Rohosky
Assistant Commissioner
Economic Development Programs
[email protected]
Table of Contents
14
The Proof’s in the Eating
The Power Generation
16
There’s Nothing Like the Real Thing
10
Steering in the Right Direction
18
Georgia Values Manufacturing
12
Quick Start Operating Results for FY2012
20
Special Announcements
3
8
Measuring
Data Center
Costs
Events Around the State
Mitsubishi Power Systems makes history with the
help of Quick Start training
On-site training stations are latest innovation in
long relationship between JCB and Quick Start
Quick Start mixes perfect training
recipe for King’s Hawaiian
Quick Start’s simulations for NCR mirror actual
production; maximize training effectiveness
Manufacturers of the year named at
annual celebration
Winter 2013 • Volume 15, Number 1 • Published by Georgia Quick Start • www.GeorgiaQuickStart.org • Quick Start is a registered service mark of
the Technical College System of Georgia — Ron Jackson, Commissioner. Please address comments and questions to: Rodger Brown, Executive Director
of Marketing and Strategic Media • [email protected] • Georgia Quick Start • 75 Fifth St. NW, Suite 400, Atlanta, GA 30308
FALL 2012
Events
Hometown Heroes
Georgia-grown Home Depot is once
again building jobs in Georgia. After a
nationwide search, the company recently
selected Kennesaw, Ga., for an innovative
new customer contact center that will create 700 jobs.
“Home Depot is a great hometown company for us,”
said Gov. Nathan Deal at recent “board-cutting” ceremonies
for the new facility.
“We’re proud of this
further expression of
confidence they have in the state
of Georgia.”
Employees at this center will
take customer telephone and internet orders, and will also chat with
“Homer,” the Home
Web site customers. Quick Start
Depot mascot.
worked with Home Depot to create
a “College of Product Knowledge”
for the new employees that helped them gain the expertise
Top: Georgia Gov.
to answer Home Depot customers’ questions.
Nathan Deal helps
“In our chat group, especially, we’ve benefitted
open Home Depot’s
tremendously from the Quick Start product knowledge
Kennesaw customer
contact center, along with (from left) Frank
training,” said Fil DaCosta, senior manager for training
Blake, Home Depot chairman and CEO; Carol Tome, Home Depot CFO;
and quality assurance. “These folks answer the
and Hal Lawton, Home Depot senior vice president. Above: Some of
complicated questions and must understand the product
the Quick Start-created job aids that help Home Depot employees
at an expert level — this is the future.”
learn about the company’s products.
ge
dge
wled
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ofofPro
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lege
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ot ot
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TYPES of DRILLS
DERATIONS
DRILLS KEY CONSI
Cordless
and versatile
are more portable
•  Cordless drills
cousins.
than their corded
drill, though
be done with a cordlessthem.
•  Most jobs can
or less suited for
some jobs are more
in volts.
are generally rated
•  Cordless tools
have more power
usually
tool will
•  A higher voltage
tool.
than a lower voltage
e from 12 volts
y range anywher
•  Drills will generall Volts being one of the most
18
to 36 volts, with
common sizes.
do-it-all sizes.
is one of the best
•  An 18 volt drill
be heavier
will
it
that
though,
•  Keep in mind,
volt drill.
than a 12 or 14
Hammer Drill
•  Usually corded; lly
designed specifica
in
for drilling holes
.
masonry and concrete
much larger and
•  Capable of using cordless hammer drill.
a
longer bits than
es
drills are sometim
•  Corded hammer
drills.
called rotary hammer
Impact Drill
drill,
•  Similar to a hammer ing
but instead of hammerd,
forward and backwar
hammers
an impact driver
clockwise.
clockwise, and counterps
used in auto-sho
•  These are often on wheels.
to loosen lug-nuts
quite a bit more
usually produce
-drills.
•  Impact drivers
drills or hammer
torque than normal
Right Angle Drill
to fit
type of drill made
•  A specialized
Home Depot into tight corners.
College of Pro
duc
PLIERS and VISE
Vise-Grip Locking
Pliers with Wire
Cutter
C-Clamp
Locking Pliers
Cross Cutting
Pliers with End
Cutter
Tongue and
Groove Pliers
Slip Joint Pliers
Long-Nose Pliers
-  Clamp down and
lock in place.
-  Good for pulling
nails, clamping,
etc.
6 of 11
-  Very similar to
vice grips in design.
-  Primarily made
Irwin Vice-Grip 10
Locking Pliers with inch
Wire
for clamping.
Side Cutting Pliers
Lineman’s Pliers
t Knowledge
GRIPS
Cutter
Irwin 11 inch
C-Clamp Locking
Pliers
--  Used for snipping
and cutting.
- - Can cut some
small nails.
-  Used often for
cutting wire.
-  Essentially the
same as side-cutt
ing pliers, with a
different angle.
of the pliers is designed
for
cutting.
-  Often used in
plumbing.
-  Generally used
for turning nuts,
bolts, or pipe fittings.
-  Long handles
provide leverage
Channellock 7 inch
Side
Cutting Pliers
Channellock 7-1/2
Cross Cutting Pliersinch
with End Cutter
-  Typically used
by electricians.
-  Specifically designed
to twist, bend, and
shape wire.
-  Normally a section
Milwaukee 48-2233
12 inch Lineman 09
’s Pliers
for gripping and
turning.
-  Have a pivot which
allows one of two
operating widths.
-  General in function.
-  Usually have a
Corded
powerful
are typically more
•  Corded tools
than cordless tools.
rating
will have their power
•  Most corded tools example:
listed in amps. For 1/2 inch Magnum Drill.”
“Milwaukee 8.0 Amp
y means a more
generall
e
•  Higher amperag
powerful tool.
drill:
might need a corded
•  Some Jobs that
with a drill.
diameter hole-saw
- Turning a large
mud, or paint.
it to mix drywall
- Using a paddle-b
Channellock 12
Inch
Tongue and Groove
Pliers
ridged area for increase
d grip.
-  Very narrow pliers,
often used in electrica
-  Good for a wide
l applications.
variety of uses.
-  Great for working
in tight areas, or
removing small
-  Also called “Needle
clips.
Workforce 6 inch
Slip Joint Pliers
Nose” pliers.
Commercial Electric
Long-Nose Pliers 8 inch
3 of 8
Networking Works
In Albany, Ga., Tom D’Azevedo, owner
of Outdoor Network, found a network
of economic development professionals ready to help him expand one of
the largest online suppliers of parts and
accessories for marine and powersports
enthusiasts and bring 112 jobs to Georgia.
“Quick Start has enabled us
to move to the next level,” said
D’Azevedo at ceremonies held
to announce the move to Albany
and a training partnership with
Quick Start and Albany Technical
College. “That was a very, very instrumental part in our decision to move up here.”
“We were immediately impressed
with Quick Start,” said Martin Polo, CEO of
Outdoor Network Distribution. “The structure of the organization, the amount
of effort put into the coursework
design, the hands-on training,
the teaching capabilities — that
really hit a home run for us.”
Quick Start is providing instruction for new
3
At left (from left): Tom D’Azevedo, Outdoor
Network owner, and Jeff “Bodine” Sinyard,
Dougherty County Commission chairman.
Above (from left): Martin Polo, Outdoor
Network Distribution CEO, announces the
company’s 112 new jobs in Albany, along
with training partners Matt Trice, Albany
Technical College vice president of economic development programs, and Jackie
Rohosky, head of Georgia Quick Start.
employees in such areas as order fulfillment, inventory management, shipping,
receiving, mobile equipment operation,
customer service and leadership.
Events
Batter Up
4
“We’re trying to save everyone from boring breakfasts, and
this is the team helping make
this happen in Georgia,” said Dumas Garrett,
De Wafelbakkers CEO, at the grand opening of
the company’s facility in McDonough, Ga. “I
want to thank Quick Start for what they have done
and are continuing to do in helping with our workforce.”
De Wafelbakkers makes frozen and shelf-stable waffles and frozen
pancakes. The new facility’s high-tech equipment, from proprietary
multi-zoned ovens to high-speed packaging robots, requires operators
trained in automation as well as food-safety procedures. Quick Start has
developed and delivered training for more than 100 employees at the
92,000-square-foot facility.
“The food industry is the largest industry in Georgia, providing 60,000
jobs,” said Tom Croteau, Georgia Dept. of Economic Development division director of global commerce, at the event. “We know that the
workforce was critical to De Wafelbakkers’ decision to locate here, and
Georgia Quick Start, the nation’s number one workforce development
program, has really been key to training the workforce that’s here.”
All in the Family
When Lupold LP opened a new
facility in Gainesville, the celebration
was a family affair.
The German company was founded in
1948 by Andreas Lupold, who made sewing
machine needles and gun parts. Today, his
namesake company is still family-owned,
manufacturing a variety of valves, pumps,
and other hydraulic devices.
Andreas Lupold’s granddaughter,
Wilma Lupold, is now president and CEO
of this first U.S. facility. “We’ve spent the
past nine years building the company
strategically,” she said during grand
opening ceremonies. “We will invest $9
million here over the next five years, and
hope to expand to 60 employees.”
Quick Start has trained
the current team of
employees in assembling and testing the
company’s
high-quality valves.
Expansion plans
From left: Gretchen Corbin, Georgia Dept. of
Economic Development deputy commissioner
for global commerce, and Kit Dunlap, Hall
County Chamber of Commerce president, welcome Wilma Lupold, Lupold USA president and
CEO, to the Gainesville, Ga., business family.
include CNC machining and other
advanced metalworking capabilities.
Lupold was welcomed to its new
home by city, county and state officials,
including Senator Butch Miller and
Gretchen Corbin, Georgia Department
of Economic Development deputy commissioner for global commerce, who
mentioned another family connection.
“I represent Governor Nathan Deal,
and as you know, he’s family here,”
Corbin said. “In coming to
Gainesville, you’ve made the
best decision possible.”
De Wafelbakkers
CEO Dumas Garrett
(in white) officially
opens the company’s McDonough
facility, where employees
will make frozen pancakes,
the company’s fastest-growing product.
A Star Is Born – Vestar Technologies
is opening its headquarters and maiden
manufacturing facility in Covington, Ga.
Recently, the company signed a training
agreement with Quick Start and Georgia Piedmont Technical College (GPTC).
Quick Start will train the expected 75 new
employees of the facility, and GPTC will
offer ongoing workforce support. Pictured
signing the plan are: (front row, from left)
Dr. Jabari Simama, GPTC president; Ron
Bakos, Vestar Technologies plant manager;
and Jackie Rohosky, head of Quick Start;
(back row, from left) Richard Smith, GPTC
vice president for
economic development programs;
and Keith Sagers,
GPTC acting dean of
student affairs.
Baxter Brings a BioScience Boost
Above: Georgia Gov. Nathan Deal
welcomes Baxter to Georgia. Below,
from left: Georgia Dept. of Economic
Development Commissioner Chris
Cummiskey, Baxter CEO Bob Parkinson,
and Gov. Nathan Deal.
5
Baxter International enjoys a
certainly contributed to the unique
rich history of medical “firsts” in
appeal of this site for Baxter.”
bioscience and medical product
To prepare Baxter’s highly
manufacturing. In August, the
specialized team, Quick Start will
company continued its legacy of
operate the Georgia BioScience
innovation, breaking ground on a
Training Center to be built by the
facility that will pave the way for
State of Georgia near the site.
an expanded bioscience industry
“What this does is not only
in Georgia.
provide Baxter with
Baxter
the kind of employintroduced the
ees they need from
first system for
day one, it also
separating and
begins the process
Investment: $1 billion
storing plasma
of developing a
Jobs: 1,500
in 1941. In the
workforce that will
Processes: Plasma fractionation
next five years,
sustain this industry
(separation
of
plasma
into
the company
and its companion
component parts), purification,
expects to
industries for many,
fill-finish and testing lab
hire 1,500
many years to
to process
come,” said
Capacity: Up to three million
plasma for a
Governor Nathan
liters annually
variety of
Deal at the event.
Size: One million square feet
Baxter prodBaxter
ucts including
International is the
Gammagard Liquid, a therapy for
first resident of Stanton Springs, a
patients with a wide array of
planned development at the juncimmune deficiencies.
tion of Morgan, Newton and
“We look forward to doing
Walton counties. Deal announced
business in an area distinguished by that the name of the main road
its talent pool and outstanding
through the development would be
infrastructure,” said Bob Parkinson, changed from “Stanton Springs
Baxter CEO, during groundbreak- Parkway” to “Baxter Parkway.”
ing ceremonies. “Georgia’s
“The message that this sends is
commitment to workforce success
that the road to success will have
through its Quick Start program
‘Baxter’ written all over it,” said Deal.
Community, company and
state officials break ground
for Baxter’s $1 billion Georgia
bioscience facility.
Events
Macon Jobs
6
Gregory Sandfort, Tractor Supply Company president
and chief operating officer (center), flanked by state
and government representatives, announces that
the retail farm and ranch store chain will build a
650,000-square-foot regional distribution center in
Macon, bringing 200 jobs to the area.
Adding to Middle Georgia’s growing reputation as a
logistics hub, Tractor Supply Company recently announced
it would build a 650,000-square-foot regional distribution
center in Macon, bringing 200 jobs to the area.
“This facility will be our second-largest within the
network,” said Gregory Sandfort, Tractor Supply Company
president and chief operating officer, at ceremonies
surrounding the announcement. “It will be the latest and greatest when it comes
to technology and how we operate it.”
Tractor Supply Company is the largest retail farm and ranch store chain in
the United States. The company is growing rapidly and plans to open about
95 stores this year alone. Currently, there are more than 1,100 Tractor Supply
stores in 45 states.
Lt. Gov. Casey Cagle attended the company’s groundbreaking ceremonies. “I tell
every company that locates within our state — it truly is a partnership,” Cagle said.
“It’s a win-win — if they’re successful, we’re successful as a state.”
Jobs A’brewing
With help from Quick Start,
Starbucks is opening its fifth U.S.
manufacturing plant in Augusta,
Ga., bringing jobs once outsourced
overseas to American ground.
“We’re so proud Starbucks
will be building a facility here,
investing $172 million,” said Tom
Croteau, Georgia Department of
Economic Development Global
Commerce division director, at
groundbreaking ceremonies. “This
facility increases Georgia’s footprint in the food industry — our
largest manufacturing sector,
which contributes $9.3 billion to
Tom Croteau, Georgia Dept. of Economic
our gross state product.
“The critical ingredient is Development Global Commerce division
director, welcomes Starbucks to Augusta.
the workforce,”
Croteau added.
“We could not have done this project without
a program I know was critical to the decision of Starbucks to locate here — Georgia
Quick Start, our nationally recognized
leading workforce development program.”
More than 140 people are expected to
work at the facility, manufacturing products
including Starbucks VIA® Ready Brew and
the coffee base for Frappuccino beverages.
At the event, Starbucks executives
thanked Augusta and Georgia officials for
the warm welcome.
Opening Doors – In celebration of
Manufacturing Day, Oct. 5, longtime Quick Start
partner Metcam held an open house to give visitors an up-close look at the high-tech equipment
and processes involved in advanced metalworking. Pictured above with the company’s new
robotic bending cell
are, from left: Bud
Sindlinger, controller; Bill Freeman,
plant manager;
Bruce Hagenau,
president; and Jerry Ward, vice president for
operations. Below, Metcam’s Senada Ibrahimovic
works on a sheet metal part.
Distribution Operations
From left: Sanders T. Vaughn II
and Quick Start instructor Billy
Wooten conduct a training exercise
at the Carter’s/OshKosh B’gosh
distribution center in Braselton.
Picking for a Winner
A
7
It’s in the Cards
To reinforce skills training, Quick
Start developed a unique set of job
aids for Carter’s employees — a deck
of cards looped together on a ring,
each with an image from the company’s warehouse management system
and step-by-step instructions on how
to carry out a specific task.
“Each employee is responsible for
more than 35 different tasks,” said
Mike Grundmann, Quick Start director
of northern operations. “These cards
are a handy reminder
of the multiple
steps in each task.
They’re easy to
flip through to
find what you
need, and the
screenshots provide
an easy visual
reference.” n
tlanta-based Carter’s, Inc., is one of the
world’s best-known manufacturers of clothing for babies and kids. The company’s family of brands includes two of
the most recognized in the nation — Carter’s and OshKosh B’gosh.
Recently, the company opened a new distribution center in Braselton,
Ga., and began operations with a worldwide e-commerce order-fulfillment center. Employees here prepare and ship Carter’s merchandise
directly into consumers’ homes.
“This is not just a distribution center; it’s a customer service operation,” said Steve Wittry, human resources director for the Braselton
facility. “That’s why the training and the partnership have been fantastic,
especially in their consistency.”
In addition to developing training in distribution
center job skills like receiving, picking and put-away,
Quick Start incorporated customer service and
quality elements into the training to meet the
unique needs of this team.
Maleesa McPherson, Carter’s director of
multichannel distribution, was part of the teambuilding process. “Quick Start — how appropriate a
name!” she said. “And what a great experience. You
helped us build the culture we were seeking.”
Recently, Carter’s hosted a luncheon for the
Quick Start team, in appreciation for a successful launch of the e-commerce operations.
“Especially in a startup, where we had
limited resources, your flexibility was awesome,” said Malcolm Perry, Carter’s vice president
of multichannel distribution. “You guys exceeded our expectations.”
Wittry agreed. “Forty-nine other states need to come down here and see
how this is done, because it’s a great contribution,” he said at the luncheon.
Advanced Manufacturing
The Power Generation
Mitsubishi Power Systems makes history with the
help of Quick Start training
R
ecently, executives of
was being shipped just
Mitsubishi Power Systems
17 months after the
Americas, Inc. (MPSA) and
plant’s dedication.
Dominion Virginia Power gathered
An important
in Pooler, Ga., to commemorate the component of the
MPSA assemblers
shipment of the company’s
rapid startup was
build a cylinder
first U.S.-manufactured
the Quick Start
assembly for a
commercial gas
training on complex
commercial gas turbine.
turbine from the
tasks that had zero
MPSA Savannah
tolerance for error.
Machinery Works.
Quick Start and Mitsubishi
“Mitsubishi
began working together in 2009,
innovation, a
while Mitsubishi’s facility was still
cific training. Today, Quick Start
workforce
that
is
under
construction,
to
make
the
is helping the company take their
Koji Hasegawa,
second
to
none,
and
aggressive
startup
possible.
workforce to the next level.
MPSA president.
a facility that
The latest training
meets the highest
is the
“The Quick Start program is giving us innovation
standards of quality
Performance Development
in manufacturing and serCenter, more than 2,000
the opportunity to develop people
8
vice,” MPSA president Koji
square feet inside the
who
may
not
have
experience
in
this
Hasegawa said, “will ensure
plant itself dedicated to
that Dominion will be able to
the continuous improvespecific industry.”
meet the needs of its customment of the employees’
– Joe Rae, MPSA Operations Manager
ers for decades to come.”
skills required for
What made the event
Mitsubishi’s advanced
especially noteworthy was the fact
In the beginning, Quick Start
manufacturing operations.
that the massive turbine, a high“The Quick Start program
assisted with pre-employment
tech, precision-engineered marvel,
is giving us the opportunity to
assessments and post-hire, job-spe-
The line-side training stations are designed to
simulate actual production tasks. At the station for
finishing, MPSA’s Chuck Parker polishes metal.
Marquese Ruth applies his Quick Start finishing training to
a turbine ring on the plant floor.
A Mega-partnership on Georgia’s Mega-site
Around 2002, the State of Georgia acquired and cleared
thousands of acres in Pooler, Ga., near the historic city of
Savannah. In September 2009, Mitsubishi Power Systems
Americas, Inc. (MPSA) announced that part of the “megasite” would be their new home.
Quick Start went to work. Within three weeks, Quick Start
designed, developed and delivered a
specialty welding training program for
a small startup team of MPSA
industrial gas turbines. Currently,
the training stations address such
critical skills as finishing, HeliCoil
installation, tensioning, advanced
welding, precision measurement
and hydraulic torqueing.
“Quick Start worked closely with
the gas turbine assembly team to
define the advanced assembly skills
most needed by MPSA and developed a methodology to train for
MPSA Production Supervisor Daniel Wagoner (right)
verifies that Reggie Johnson (left) has mastered Hytorc
operation at a Quick Start training station.
those skills,” says Eddie Fite, Quick
Start director of eastern operations.
The training is good for the
company, and it also creates extra
benefits for the employees. As
Fite explains, “Once the company
certifies an employee’s competency
in a new area, the employee gets a
pay raise.”
And the company’s customers
get a flawless product.
Rusty D. White uses a Hytorc machine to tighten
bolts on a Mitsubishi Power Systems gas turbine
cylinder assembly.
9
develop people who may not have
experience in this specific industry,”
says Joe Rae, MPSA operations
manager. “We’ve been able to find
good people, and through Quick
Start, we’re coming up very fast.”
The Performance Development
Center consists of Quick Startdesigned stations where employees
can practice the sophisticated techniques required to build the large
Mitsubishi Power Systems
Americas Savannah Machinery
Works in Pooler, Ga.
employees. The customized training
was essential to the startup,
because MPSA’s process involves
joining stainless steel to a unique
metal whose ingredients are proprietary to the company.
At facility-dedication ceremonies, Georgia
Dept. of Economic Development Commissioner Chris Cummiskey (pictured above right) thanked MPSA for choosing
Georgia. “They could have picked a lot of states — we’re
glad they picked Georgia,” he said. “They also had a lot
of needs — they needed a workforce that was incredibly
trained. Thanks to Quick Start and the community, they had
that workforce ready to work when the facility opened.”
Since that time, Quick Start has delivered additional
training in topics as safety, cranes and rigging, leadership,
geometric dimensioning and tolerancing, product fabrication and assembly, and equipment operation. n
Steering in the Right Direction
On-site training stations are latest innovation in long
relationship between JCB and Quick Start
O
10
on training stations designed
ne of the world’s leading
by JCB and Quick Start,
manufacturers of heavy
and located on the plant
equipment, JCB started the 21st
floor (see sidebar).
century the right way: The U.K.One of JCB’s new compact track loaders.
The products are new and the
based company opened JCB North
training is new, but the Quick
America on a showcase location
added training in metal fabrication
Start-JCB collaboration is a
along I-95 near Savannah, where
and assembly.
long-lasting, time-tested partnerthe eye-catching facility contains its
Quick Start again helped when
advanced manufacturing operations ship. “Quick Start has repeatedly
JCB added another 252 jobs in
supplied training
and also JCB’s
2005 to produce two new products
information,
North American
equipment, and
headquarters.
instructors, often
JCB’s corporate
on short notice,”
philosophy stresses
says Liam Brown,
innovation in order
JCB vice president
to meet evolving
The line-side training stations built
of operations.
customer needs.
by Quick Start are designed to simulate
“We look
JCB North America “We look forward to a
the same conditions the trainee will
forward to a
has lived up to that
encounter during real production.
continued, valuable continued,
mission with the
“These training stations let the
launch of a new
working relationship valuable working
trainer work more closely with the
relationship with
line of skid steer
new employee while validating their
with Quick Start.”
Quick Start in
and compact track
readiness to do the assigned tasks on
loaders. These have
– Liam Brown, assisting with our
an actual production unit,” says Eddie
the unique distincJCB Vice President of Operations growth process,”
Fite, Quick Start director of eastern
he adds.
tion of being the
regional operations. first JCB “Made in
Long-term
relationship
The four training stations focus
America” products that were also
on critical production skills. Each
designed and engineered at the
This isn’t the first time Quick
is dedicated to teaching employees
Georgia facility.
Start has helped JCB launch a new
to assemble particular parts of JCB
Currently, the plant employs
product. Quick Start and Savannah
machines: chassis, loader arm, cab
nearly 500 workers. Quick Start’s
Technical College have provided
and engine. n
role is to help JCB train 300 new
workforce training support periodiemployees with the skills needed to
cally since the plant broke ground
make these brand-new products.
in 1998.
ETY
HEALTH AND SAF
EM ASSEMBLY
“There are not a lot of people in
Quick Start
COOLANT SYST
3
2
the area who can just walk in with
trained JCB’s first
1
the skills we need,” says Brenda
U.S. manufacturing
ED
TOOLS REQUIR
Day, JCB manager for health, safety workforce in the
and training. “Welders and assemcompany’s critical
blers alike need additional training
welding skills, as
4
LEGEND
to be able to do our jobs, because
well as such essential
ERICA
they aren’t like any in the area.”
skills as blueprint
JCB NORTH AM
TRAINING AID
Candidates for the new posiQTY.
reading and safety.
PART NUMBER
PART ID
tions went through Quick Start’s
When the comKEY POINTS
pre-employment assessments. The
pany added the
newly hired employees then began
unique skid steer
practicing their new skills
loader, Quick Start
Real-world Training
ded:
Always Nee
Glasses
• Protective
d Boots
• Steel Toe
:
As Needed
• Gloves
tection
• Hearing Pro
nch
• Torque Wre
nch
• Special Wre
Safety
Quality
COOLANT
side up.
e on cart flat
1. Place bas
age.
ect for dam
ator and insp
t hand
2. Obtain radi
place.
is locked in
om on the righ
the radiator
from the bott
sure
e
second hole
3. Mak
w goes in the
scre
ad
all thre
4. The M10
side.
BASE PLATE
RADIATOR
SCREW
ALL THREAD
M8
SCREW
ALL THREAD
M10
133/6590
133/5923
723/Z580
723/Z581
1
1
9
1
Ease
Torque
EMBLY
SYSTEM ASS
SKID–STEER
Details
d Sheet for
Inspect Buil
station
the training
ction
aid is for
on the produ
This training
not be used
only and may
floor.
10/10/2012
1
PAGE 1 OF
support JCB. The
college recently formalized a manufacturing
skills apprenticeship
program with the
company. High school
graduates take classes
at Savannah Tech in
the mornings, and
then spend afternoons working at
JCB. Students are paid
during the three-year program,
and earn certifications along
the way.
Quick Start produced
this reference chart illustrating the
proper torque to apply to fasteners and
fittings used in assembly.
designed specifically for the
U.S. military.
“Quick Start has been instrumental in helping JCB reach the
increasing production levels from
2005 through today,” says Tonya
Poole, JCB human resources
director. “At JCB we are constantly
growing and always have a need
for a variety of manufacturing
skills; Quick Start has been able
to help us meet each of those
needs successfully.”
Savannah Technical College has
also developed innovations to
TORQUE V
ALUE CHA
RT
11
At the engine/coolant assembly station, JCB’s Nick Holbert
(left) looks on as Josh Means and Quick Start Instructor
Lance E. Kline (center) perform a radiator assembly exercise.
Josh Means assembles the same joystick on the
plant floor.
On the plant floor, JCB’s David Matechak produces a
completed radiator assembly.
Quick Start Instructor Lance E. Kline (left) helps JCB’s
Josh Means assemble a multifunction control joystick at
one of the Quick Start-designed plant-floor training stations.
FY2012 Annual Report
Quick Start Operating Results for FY2012
F
ew uses of taxpayer funds in job creation provide as great a
return on investment as Georgia Quick Start. Each year,
Quick Start supports the creation and retention of thousands of jobs
in Georgia, and FY2012 was a banner year for Quick Start. So much
so that in FY2012, Quick Start helped earn Georgia several No. 1
rankings, in addition to creating and saving jobs in the state.
79% of trainees were located
outside Metro Atlanta in FY2012.
42% 58%
New
Existing/
Expanding
Quick Start
serves the
entire state
of Georgia
Quick Start delivered 161
customized workforce training
programs to companies creating
or retaining jobs in Georgia.
12
FY2012 Highlight Moment:
Attracting Foreign Investment
Quick Start specializes in assisting international companies
transfer technology, conduct successful startups, and bridge
any cultural gaps. In FY2012, Quick Start delivered 27% of
its projects to companies of international origin.
Argentina
04/19/12: Gov. Nathan Deal announces
that Baxter International is building
its $1 billion biomanufacturing facility
in Georgia.
United Kingdom
Thailand
Since its inception,
Quick Start has trained
more than 1,019,249
Georgians through
6,394 projects.
Belgium
Brazil
Canada
43
projects from
13
France
Germany
different
countries
Sweden
Japan
Spain
South Korea
Portugal
89% of Quick Start FY2012
projects supported advanced
manufacturing operations
— the foundation of
our economy.
outside Metro Atlanta in FY2012.
03/16/12:
Heavy-equipment
manufacturer
Caterpillar breaks
ground on its
$20 million Athens,
Ga., facility,
forecasted to create approximately 1,400 new jobs.
Wealth of Expertise
In FY2012, Quick Start client companies created 8,622 jobs
in a wide variety of industries.
Industry type
4,697
Saved
8,622
Created
13,319 jobs were created or saved
with Quick Start’s help in FY2012.
Transportation Products
2,982
Metal and Metal Products
1,767
Warehousing and Distribution
583
Food Industry
525
Professional and Technical Services
427
Plastic Products
410
Computer and Electronic Products
354
Industrial and Commercial Machinery
331
Electrical Equipment and Components
267
Textile and Nonwoven Products
229
Paper Products
168
Mining, Petroleum and Coal Products
135
Medical and Diagnostic Laboratories
118
Chemical Products
100
Solar Energy Products
81
Furniture Products
53
Wood Products
37
Other Manufacturing Industries
33
Glass Products
22
13
06/01/12: Quick Start opens a
new 30,847-square-foot training
facility in LaGrange. It currently
is home to training for 10
automotive supplier companies.
Jobs created
70% of projects were located
Food Industry
The Proof’s in
the Eating
Quick Start mixes perfect training
recipe for King’s Hawaiian
F
14
rom the
beginning in
2010 when King’s
Hawaiian announced it
would build a facility in Oakwood,
Ga., Quick Start was one of the
main ingredients.
“Quick Start was a big part of
the incentives,” says John Linehan,
King’s Hawaiian executive vice
president for strategy and business
development. “We didn’t realize how
big up front. But it turned out to be
bigger and richer than we expected.”
Quick Start’s training for King’s
Hawaiian has touched almost every
aspect of the Oakwood operation.
During the team-building process,
Quick Start developed mock packaging lines for applicants, allowing
company experts to observe their
collaboration skills in action —
essential for ensuring each new
hire would be a good fit for the
company’s culture.
Food companies have unique
requirements designed to keep their
products safe and healthy. That’s
why employees in this industry
have to go beyond usual plantsafety principles, learning FDA
requirements, Good Manufacturing
Practices (GMPs), and other foodsafety practices.
According to King’s Hawaiian
CEO Mark Taira, the Quick Start
training in these areas was also
“The job-specific training that
went from general to specific
and was customized to our
processes — even workflow
diagrams — really stood out.”
– John Linehan, King’s Hawaiian Executive Vice
President for Strategy and Business Development
From left: Ron Jackson, Technical College
System of Georgia commissioner, and John
Linehan, King’s Hawaiian executive vice president for strategy and business development,
enjoy an island-themed celebration for the
grand opening of King’s Hawaiian’s Oakwood,
Ga., bakery.
Maria Angeles Santos inspects freshly
baked King’s Hawaiian sweet rolls.
successful. “From the lockout/
tagout training through the new
standard operating procedures, it’s
just fantastic,” he says. “Quick Start
provides true value. Bringing people
in already trained on our GMPs
really helps our training curve.”
The Return of the King
Robert Taira graduated at the top of his baking-school class in 1950,
borrowed $380 from his parents, and opened a bakery in Hilo, Hawaii.
Sixty-two years later, his family still runs the business he started, now
based in California.
Robert Taira’s small island bakery has
become King’s Hawaiian, the global leader in
the fast-growing Hawaiian food industry, producer of the number-one branded
dinner roll in the United States. In 2012, his family opened a new bakery in Oakwood, Ga., 4,400 miles as the crow flies from Hilo, but as true to the Taira family’s
Aloha Spirit as if it never left Hawaii.
The company got its name from its second location. Robert Taira needed a bigger,
more central space than the one in Hilo, so in 1963 he moved to the capital city,
Honolulu. Specifically, to King Street, where he renamed his operation King’s Bakery.
King’s Bakery was popular with locals and tourists alike. At one point, the bakery became the single
largest customer of the Honolulu post office, as customers were shipping the unique sweet bread back to
relatives and friends on the mainland. n
“The job-specific training that
went from general to specific and
was customized to our processes —
even workflow diagrams — really
stood out,” says Linehan.
In fact, Quick Start’s training
for the Oakwood team helped the
facility to perform even better than
King’s Hawaiian’s Brittany Jones
packs bread into cases. Quick Start
designed and created job aids like
the one pictured above to help
employees learn the process.
company executives expected. “We
thought all of the
learning would
be west to east,”
says Linehan.
“But within the
first three months, learning started moving east
to west. Some of the best
manufacturing skills in
the organization are in
this building.”
15
Training materials developed by
Quick Start for King’s Hawaiian
included videos, job aids, classroom
materials, and hands-on exercises.
Also, because it’s impossible for
employees to watch what’s happening inside a closed baking oven or
proofing box, Quick Start’s creative
services team created technical
drawings of the equipment
with sections cut out in
order to illustrate what’s
happening inside.
There’s Nothing Like
the Real Thing
Quick Start’s simulations
for NCR mirror actual
production; maximize
training effectiveness
16
I
At Quick Start’s Columbus training center,
Bill Hutchinson (right), a Quick Start instructor,
teaches new NCR employee Erin Richardson
how to assemble a filling station fuel-control
unit, using work instructions designed by
Quick Start (see top photos, next page).
Officially opening NCR’s second Georgia
manufacturing facility are, from left: Dick Ellis,
Development Authority of Columbus chairman; Teresa Tomlinson, Columbus mayor; Rick
Marquardt, NCR vice president of global manufacturing operations; Don Naciuk, NCR Columbus
director of operations; Ken Combs, NCR Midland
plant manager; and Phillip Tomlinson, TSYS
chairman of the board and CEO.
t worked great the first time.
Today, it’s only getting better.
What’s working is Quick Start’s
strategy of building a full-scale
simulation of a production line
for assembling NCR’s self-service
technology.
In 2009, NCR opened its first
manufacturing facility in Columbus
with employees who had been
assessed and trained on an ATM
production line built in Quick
Start’s Columbus office. It was an
unprecedented success.
At the time,
Quick Start was
praised for being
instrumental in
helping get the
plant up and
running quickly.
Today the plant
employs around
550 people making
self-checkout
machines for
customers like
Walmart, in
addition to hightech ATMs.
With business booming, NCR
opened a second manufacturing
facility last March in nearby
Midland, Ga., to assemble the
company’s new line of point-of-sale
(POS) devices used at restaurants,
stadiums, theaters, gas stations, and
other customer-service venues.
As with the first NCR
Columbus manufacturing facility,
Quick Start began training the
employees long before the plant
was ready for occupation.
“We were challenged with a
very aggressive 90-day plan to hire
a new staff, to put in a new system,
hire all manufacturing workers and
get them trained,” says Don Naciuk,
‘Quick Start asks what
we need; we provide
input, and then they
take it from there. That
relationship that NCR
has with Quick Start is
just unbelievable.’
– Ken Combs,
NCR Midland Plant Manager
NCR Columbus director of operations. “There was absolutely no
way we could’ve kept to that
schedule if it hadn’t been for our
friends at Quick Start.”
At Quick Start’s Columbus
training facility, new employees
used company parts and tools to
assemble NCR’s latest products,
following online work instructions
written for them by Quick Start’s
team of experts. These work
instructions follow them to the
NCR plant, making their transition
from training to work seamless.
“It’s not really very different,
being here in the plant after training at Quick Start,” says Erin
Richardson, as he continues installing electronics in a fuel control unit
at the Midland plant. “The stations
are set up the same, and the work
is the same. There are just a lot
more people.”
Of the Quick Start process, NCR
Plant Manager Ken Combs says,
“They work with our engineers;
they work with us; they ask what
we need; we provide input, and then
At NCR’s headquarters, in Duluth, Ga., Quick Start collaborated with the company’s Culture Council to develop “Leading for Success,” an interactive training
experience in which managers apply new leadership skills to increase company
engagement and learn more about
NCR and its business strategy.
This program was piloted at NCR
and is now being offered to all Georgia managers. Recently, the company
announced plans to bring the instruction to 900 additional managers
worldwide, translating the course
materials when necessary. n
At NCR’s Duluth headquarters, company
managers and leaders participate in an
exercise in adaptive leadership — discussing the best type of leadership style
to use in specific situations — facilitated
by Quick Start Instructor Michael Daniel.
17
Quick Start’s Training Innovations for NCR
Have Global Impact
they take it from there. They do all
the training, from pre-assessment to
post-hire training.
“That relationship that NCR
has with Quick Start is just unbelievable,” Combs says.
On the production line at
NCR’s Midland manufacturing facility, Richardson
(right) assembles the
same fuel-control product
under the same conditions as in his training
(top photo, previous
page). For their first
week on the job, the new
employees are observed
by Quick Start instructors
like Chad Chadwick (left).
Statewide Celebration
Georgia Values Manufacturing
Gov. Nathan Deal gives
the keynote speech at the
2012 MAW luncheon.
Manufacturers of the year named at annual celebration
A
18
t annual ceremonies held in
Atlanta, Gov. Nathan Deal
named Cartersville’s Applied
Thermoplastic Resources (ATR),
Quad/Graphics in The Rock, and
Kia Motors Manufacturing Georgia
in West Point as Georgia’s 2012
Manufacturers of the Year.
“These three winners are
emblematic of what’s great and
happening in manufacturing in
Georgia,” said Gov. Deal before
presenting the awards. “They
create value through jobs,
stimulate business throughout
the supply chain and are good
corporate citizens.”
ATR was the winner among
companies with 150 or fewer
employees. From its start as a
research project at Georgia Tech in
1995, the company has grown to
become the world’s largest re-processor of nylon. Last year alone,
ATR kept more than 50 million
pounds of plastic, wood and
cardboard from going into landfills.
“We started at Georgia Tech,
we use Georgia surplus products,
and we hire Georgia employees
who are trained by Quick Start and
Chattahoochee Technical College,”
said David Holt, Applied
Thermoplastic Resources CEO.
“The one thing we didn’t have
in Georgia was customers. I
want to thank you all and the
governor for helping to bring
them to this state as well.”
Quad/Graphics, one of the
world’s leading printers of
catalogs and magazines, was
founded in 1971 by the
Quadracci family in rural
Wisconsin. The facility located
in The Rock, Ga., won the
award among facilities with
151-500 employees.
“It was the pledge of our
founder, Harry Quadracci, that
our team at The Rock would
stay committed to Georgia,”
said Eric Steinbach,
Quad/Graphics
corporate vice
president of operations for magazines and catalogs. “They have
exceeded Harry’s expectations and
are the prime reasons for our
business success in Georgia.”
The Large Manufacturer of the
Year is Kia Motors Manufacturing
Georgia. Recently, the company
added a third shift at the West
Point facility and invested
$100 million in an expansion,
bringing KMMG’s workforce to
more than 3,000 team members,
and its production capacity from
300,000 to 360,000 vehicles a year.
Large Manufacturer – Kia
From left: TCSG Commissioner Ron Jackson; GDEcD
Commissioner Chris Cummiskey; Byung Mo Ahn,
group president and CEO of Kia Motors America and
KMMG, Inc.; and Georgia Gov. Nathan Deal.
Winners by Design
the best place to do business, Gov.
Deal signed HB 386, the Georgia
Jobs and Family Tax Reform Plan,
before the awards presentation
ceremony. HB 386 eliminates the
state sales tax on energy used in
manufacturing and provides a
variety of tax cuts for Georgians.
The annual awards luncheon
is the highlight of Georgia
Manufacturing Appreciation
Week, which is co-hosted by the
Technical College System of Georgia
and the Georgia Department of
Economic Development.
Medium Manufacturer – Quad/Graphics
Commissioner Chris Cummiskey; Georgia Gov. Nathan
Deal; Eric Steinbach, Quad/Graphics corporate vice
president of operations for magazines and catalogs;
and Jeff Stribling, Quad/Graphics plant director.
Sponsors:
Small Manufacturer – ATR
Commissioner Chris Cummiskey; Martha Stewart, ATR
customer service manager; David Holt, ATR CEO; and
Georgia Gov. Nathan Deal.
19
“Most of our team members
had no experience in automotive
manufacturing — the Technical
College System of Georgia and
Quick Start helped us a lot,” said
Byung Mo Ahn, group president
and CEO of Kia Motors America
and Kia Motors Manufacturing
Georgia. “Now, Kia Motors has
become one of the fastest-growing
car companies in the U.S.A. This is
all because of your support. Thank
you very much.”
To underline his support for
manufacturing and making Georgia
In the annual MAW Student Design Competition, elementary,
middle and high school students around the state create
artwork that illustrates the importance of manufacturing to
Georgia and their communities. Winners in each of three age
groups win scholarships. From left: Nabila Islam, of Chamblee;
Craig Barrs, Georgia Power executive vice president for external
affairs; Skye Pullen of St. Simons Island; Sydney Pridgon of
Tifton; Victoria Brown of Lithonia; Gov. Nathan Deal; Raziel
Cruz of Mauk; Tamara Ferguson of McDonough; Paula Cruz of
Cochran; Song Kang of McDonough; Larry Callahan, Pattillo
Industrial Real Estate CEO; and Ji Yoon Park of Suwanee.
75 Fifth Street NW, Suite 400
Atlanta, GA 30308-1022
Decades of Dedication
Quick Start, the nation’s No. 1 workforce training
organization, and Ricoh Electronics, Inc., one of the largest
North American producers of high-quality thermal papers,
toner, and office imaging equipment, have worked together
From left: Keiichi Shiokawa, Ricoh Electronics Thermal Media
since the company opened its Lawrenceville, Ga., facility
Group vice president, and Frantz Pierre, Ricoh Electronics
in 1990.
Georgia Operations Group vice president.
Most recently, Ricoh announced a 58-job, 35,500-squarefoot expansion of its thermal media coating facility, and another partnership with Quick Start and Gwinnett
Technical College to train the new employees.
“We’re very honored to work with you again,” said Jackie Rohosky, Technical College System of Georgia
assistant commissioner for economic development programs and head of Quick Start. “We’ve been very happy
with the partnership we’ve developed with Gwinnett Tech and Ricoh over the past 22 years.”
The expansion will house a cutting-edge thermal media coater that will produce paper to be converted into
tags and labels used in a variety of industries including
transportation, retail, industrial and medical.
From left: Sharon Bartels, Gwinnett Technical College president;
Keiichi Shiokawa, Ricoh Electronics Thermal Media Group vice
“Designing a high-quality training program is a
president; and Jackie Rohosky, Technical College System of Georgia
challenging endeavor; we are extremely grateful for the
assistant commissioner for economic development programs,
support we have from Quick Start and Gwinnett
formalize a training plan in support of the company’s expansion.
Technical College,” said Keiichi Shiokawa, vice president
of Ricoh Electronics’ Thermal Media Group. “The
signing of this training plan today is a shining example of
the extraordinary partnership of our organizations.”
Quick Start will be designing, developing and delivering job-specific training for the new employees in the
plant’s advanced manufacturing processes, as well as
safety, quality and leadership.

Job Generators - Georgia Quick Start

Transcription

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