(NYSAE`s) Professional Development

11/25/15 +
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Introductions
TO CALL, OR NOT TO
CALL?
Michael Cummings
Principal, Tate / Cummings
Partner, Deco by Tate / Cummings
[email protected]
Tuesday, November 24, 2015
11:45 – 1PM
Tate / Cummings
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The Mobile Phone
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4 Generations in the Workplace
With different Expectations of Privacy
Work force by Genera.on “Even if it’s face-down, that phone is disrupting your
conversation,” says Sherry Turkle, a psychologist and
director of the MIT Initiative on Technology and Self. Reclaiming Conversation: The Power of Talk in a Digital
Age
Gen X, 32% Gen Y, 30% Baby Boomer, 30% Tradi9onalist; 8% 1 11/25/15 +
Initiating a Communication
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Initiating a Communication
Email versus Phone Call?
Ask yourself:
What am I trying to accomplish?
1-Do I need to convey information? (Passive)
or
CONFIDENTIALITY
AND
EMOTIONS
2-Do I need to engage in a dialogue? (Active)
+ Emoticons/Emoji and RBF
+ Initiating a Communication
Email: Use email to convey information.
Don’t write long emails. Most of us check them on our phone. Include:
deadlines, action items, and confirmation requests. The objective is to cut
down on email clutter.
Office Phone (and voice mail): Call someone to engage in a dialogue.
If you need to reach someone, call during business hours. If you are leaving a
voice mail, have your message mapped out.
____________________________________________________________________
Mobile Phone: If that’s the number somebody wants you to reach them at,
use it.
Texting: Don’t assume that having someone’s mobile number means they
want you to text them.
Opportunistic huddle: It happens to us all. Verify the content in a follow up
email.
Stand in your boss’s doorway and wait: For deadlines and immediate
attention.
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Responding to Communication
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It is generally accepted that we return a communication
using the same method that we received it in.
When should we not respond to an email with an email?
•  Something demands immediate attention. So respond
to an email with a call or an in-person visit.
•  When we have something sensitive to discuss.
When should we not respond to a call with a call?
•  With someone we want to respond to but don’t want to
talk to.
•  Some situations should also include an email because
we need a paper-trail.
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Situations
Setting Boundaries
Does your employer provide you with a mobile phone; pay for your
mobile phone bill; or subsidize part of your bill?
Clarify policy or determine agreement. Never let your organization
use equipment that you paid for without compensation.
_____________________________________________________________
Do you respond to every email rapidly, even during nights and
weekends?
Respond judiciously to email on weekends and evenings. I guarantee
you that your CEO sees each and every one of his or her emails and
determines which can wait until Monday.
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Thank you, and…
Happy Thanksgiving!
•  It’s the weekend and you really need an answer. Do you text your
boss?
•  You would like to forward an email to someone but you do not
want him to see the entire email. Do you delete some of it? What
about altering some of the language?
•  You have not heard back from someone you emailed twice.
Should you send a third email and CC their boss?
Michael Cummings
Principal
Tate / Cummings
[email protected]
646-241-7748
•  Your boss asks you, “Did you tell her?” You say “Yes, I told her.” He
assumes you meant that you spoke directly with her. Is he wrong?
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