PC banking My first connection

PC banking
My first connection
DAILY BANKING
Intro
Summary
Intro
3
Your first connection
4
PC banking in a few steps
6
Manage your assets with PC banking
9
Help close at hand
12
Ending your PC banking session
14
2 Daily Banking
PC banking,
the comfort of online banking.
Thanks for choosing PC banking!
From now on, you can do all
your banking anywhere you have
All we need to do now is get
you connected!
Do your banking whenever and
wherever it suits you
a computer and Internet connection:
at home, in the office or on the road.
PC banking, my first connection 3
Add www.bnpparibasfortis.be
to your Favourites
Now you have a shortcut to the
complete online world of BNP
­Paribas Fortis.
The website provides you with a
wealth of product and service information and enables you to carry
Your first
connection
out all your banking transactions.
­Information is available regardless of whether you are logged in,
but you obviously have to identify
­yourself before performing any
transactions.
1
PC banking,
the first steps.
Like to know how it all works first?
We’ve made several demo videos
for you that go through the main
features of PC banking step by step.
You’ll find them at
www.bnpparibasfortis.be/demo
To access the secure PC banking
section of the website you first have
to identify yourself to the system.
You can log on from any page in
the website. Click on the ‘Log on’
button 1 top right on the homepage. Connect for the first time
Open your Internet browser and
go to www.bnpparibasfortis.be
4 Daily Banking
PC banking, my first connection 5
Once the card has been inserted
correctly, the card reader will
display the following information:
'M1 INFO M2'.
PC
banking
If this information is not displayed,
remove your card from the reader
and check that you are inserting it
correctly.
in a few steps
4 Press the 'M1' key. The word
'CHALLENGE?' is displayed on the
screen.
5 Enter the 8-digit code displayed
by PC banking. Press the 'OK' key.
The word 'PIN?' is displayed on
the screen.
6 Enter the 4-digit PIN for your
card (your usual PIN) and then
press 'OK'.
The word 'RESPONSE' is displayed
on the screen, immediately followed
by the electronic signature.
7 Enter this number (maximum
8 digits, with no spaces) on the PC
banking screen in the 'Electronic
signature' box to identify yourself.
To finish, click on ‘Confirm’.
Log in
to PC banking.
Before you start, make sure you
have your card reader, your bank
card and your customer number
ready.
1 Enter your customer number.
This is the unique ten-digit personal
number (xxxxx xxxxx) shown on your
bank card. You can also request this
number by following the 'Forgot your
number?' link on the login screen.
3 Insert your card into the card
reader in the direction of the white
arrow and with the chip facing
you. The card reader will switch
on immediately.
2
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6 Daily Banking
8
3
Account
2 Enter the 17 digits of your
BNP Paribas Fortis bank card number.
1
2
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1234
234 1234
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7
PC banking, my first connection 7
PC banking
in a few steps
Entering your user number and
bank card number automatically...
Would you like your user number
and bank card number to be
entered automatically the next time
you log in to PC banking from the
same machine?
NB: Do NOT tick this option if you
are working on a public computer or
if you suspect that other users may
have easy access to your PC.
Manage
your
assets
with PC banking
If so, click the option ‘Save user data
on this computer’. 8
PC banking has lots of tips
to help make your life easier
Your card reader switches itself off after
a few seconds or when you remove your card.
Welcome
to PC banking.
Once you have logged on, your
name, secure accounts and personal messages will be displayed.
After this, you will stay logged on
to PC banking. If you want to find
some information on our website,
you can always click on one of the
areas of interest in the menu on
the left-hand side. Afterwards you
can continue to work in PC banking
simply by clicking on the 'Your PC
banking' tab.
8 Daily Banking
PC banking is structured around
a number of specific themes, such
as ‘Accounts and cards’, ‘Save and
invest’, 'Lending' and 'Insurance'.
Information is
presented clearly
and in detail
PC banking, my first connection 9
Manage your assets
with PC banking
When you click on a specific
theme 1 , a list is displayed 2
of the most commonly used PC
banking transactions for that
domain.
In the Save and invest domain,
you can manage and analyse
your entire investment portfolio
(Custody account, Savings
and Deposit accounts, Virtual
portfolios, etc.).
PC banking is structured around a number
of specific themes
Are you looking for a different
transaction?
If so, click on ‘All functions’ 3
and all the possibilities will be
displayed. The layout of the menu
varies according to the domain.
In the Accounts and cards domain,
you can check your current and savings accounts, perform transfers,
manage your standing orders or
memo date transfers, monitor your
credit card expenditure, open a savings account, print your account
statements, and lots more besides.
You can also access detailed information on securities, place stock
market orders, subscribe to funds
and bank savings certificates,
open a custody account or a pension s­ avings account, or perform a
variety of investment simulations.
In the Lending domain, you can
display an itemised summary of
your loans. You can also perform
loan simulations based on your
personal situation.
Left-hand menu: ‘Your bank’.
This includes the following
functions: 4
|| Set your PC banking preferences
(e.g. account names, beneficiary
list).
|| Find practical information
about your branch;
|| Exchange secure messages
with BNP Paribas Fortis;
|| Review your customer data;
If you have a personal adviser,
you will see his or her name here as
well.
1
PC banking: the stress-free
way to do all your banking
2
4
3
In the Insurance domain, you can
obtain an itemised summary of
your insurance policies. You can
also perform simulations reflecting your personal situation.
Perform transactions and look up
information
10 Daily Banking
PC banking, my first connection 11
Call the PC banking Helpdesk if
you have any problems, no matter
how small...
Help
You can contact the Helpdesk on
02 228 08 88 Monday to Friday,
7 a.m. to 10 p.m., and Saturdays,
9 a.m. to 5 p.m.
close at hand
Assistance by phone
or by mail
You can also:
|| Send a message via www.
bnpparibasfortis.be/helpdesk;
|| Click 'Contact' 2 and fill in
the form;
|| Send a message via 'Your bank/
Your messages'.
1
Your bank,
always accessible.
A range of online help features
is available depending on the
PC banking screen you are
­accessing.
1 You can go straight to the
search engine: enter the term
you want to look up – e.g. BIC –
in the box and the details will be
displayed instantly.
2 Click 'Help' for immediate assistance regarding the current operation (transaction, consultation, etc.).
12 Daily Banking
3 Click the question mark
for help on a particular term.
FAQ
The FAQ page answers the
questions asked most frequently
by our users. You may well find
the answer to your question
there too!
3
2
You're never on your
own in PC banking
PC banking, my first connection 13
Ending
your PC banking
session
Disconnecting
PC banking.
The 'Disconnect-button' allows you
to exit your PC banking session
securely.
For your security, you will be automatically disconnected from your
account after ten minutes without
activity.
It is displayed in the menu in the
upper right of your screen, whichever page you happen
to be on.
Take care to
close your session
properly
14 Daily Banking
PC banking, my first connection 15
Made in BNP Paribas • Media Processing
BNP Paribas Fortis is here for you.
Visit your branch
(by appointment, Mo–Fr to 7pm; Sa 9–noon)
Kantoren
Call us on 02 261 11 11
(Mo–Fr, 7am–10pm; Sa 9am–5pm)
Telefoon
Visit www.bnpparibasfortis.be
(24/7)
Internet
Visit bnpparibasfortis.be/easybanking
(24/7)
GSM
BNP Paribas Fortis is registered and acts as insurance agent under FSMA no. 25.879 A for
AG Insurance sa.
BNP Paribas Fortis distributes the insurance products provided by AG Insurance.
BNP Paribas Fortis SA/NV
Montagne du Parc/
Warandeberg 3
1000 Brussels
RPM/RPR Brussels
VAT BE 0403.199.702
FSMA no. 25.879 A
AG Insurance sa
Bd E. Jacqmain/
E. Jacqmainlaan 53
1000 Brussels
RPM/RPR Brussels
VAT BE 0404.494.849
This brochure is printed on
100% recycled paper with
the European Ecolabel
IE9106 I 07-2013 I 19871_023581858480
E.R./V.U.: Ann Moenaert, BNP Paribas Fortis SA/NV, Montagne du Parc/Warandeberg 3, 1000 Brussels
Advice?
Information?
Financial transaction?