Private Banking

Private Banking
Private Banking Services –
for VIP Clients
The Private Banking comprises all financial services offered on a
one-stop-shop basis. We provide the Private Banking services taking
account of special expectations and needs of the client – whether he
needs to get prompt insurance, settle crediting and leasing matters,
or maybe the time has come to restructure his investment portfolio?
We are here to help you – each of you personally.
History
Swedbank vision is to be a leading financial institution in our home markets. Our aim is to be
a leading provider of services in our business area making the daily life of our customers –
both private and corporate – easier and offering them extensive and user-friendly financial
services based on competitive prices. We were the first to start the development of products
and services and are open to all customers offering them our excellent service.
• Hansabank history started in 1991, when the bank Hansabank started operating as Tartu
Kommertspank bank branch.
• In 1996, Hansabank Group started its operations in Lithuania by establishing Hansa
Leasing company. The first branch of Hansabankas opened its doors in 1999.
• In 2001, Hansabank acquired 90.73% of shares of Lietuvos Taupomasis Bankas (LTB).
The name of the newly established bank was Hansa-LTB.
• In 2003, the bank was renamed to Hansabankas.
• In 2005, Hansabank Group minor shareholders disposed their shares to the bank’s strategic
investor Swedbank and the bank became part of the largest financial group in Nordic and
Baltic Region.
• In 2009, AB bankas Hansabankas in Lithuania started operating under a new
name – Swedbank, AB.
• Today Swedbank Group has 9.5 million private and 534 000 corporate customers,
377 branches in Sweden and 224 branches in the Baltic countries.
The Group also operates in Copenhagen, Helsinki, Kaliningrad, Luxembourg,
Merbella, Moscow, New York, Oslo, Shanghai, St. Petersburg, Ukraine and Tokio.
Private Banking
• In 2002, Swedbank started offering Private Banking services in Vilnius. Now
these services are also provided in Kaunas and Klaipėda, and the number of
specialists who take care of the private finances of the customers has grown
from 3 to 30 people.
• In 2004, the Bank started providing Advisory service on securities investment
which in 2009 developed into the Private Wealth Management Service.
Swedbank Private Banking encompasses
the following benefits:
• Full range of banking services on a one-stop-shop basis;
• Private banker’s services and assistance of qualified specialists;
• High-quality financial planning and advisory;
• Exclusive services applied to Private Banking clients only;
• Consultations on taxes and inheritance matters provided by our partners;
• Telephone banking operations;
• Special Internet Bank;
• Individual offers, news and invitations to events and seminars on relevant topics;
• Platinum and Gold credit cards providing the possibility to organise conveniently your
journeys, make hotel reservations, rent cars;
• VIP Visa Platinum credit card with guaranteed benefits for its holders all over the world;
• Priority service in all Swedbank branches and free parking at Private Banking offices.
Swedbank Private Banking Services –
for affluent customers
Your personal partners – Swedbank
specialists of highest qualifications
Customer
We offer the Private Banking services to customers whose monthly earnings
exceed EUR 4 000.
We offer the Private Wealth Management Service to customers who hold
financial assets of the value exceeding EUR 200 000 available for investments.
We also provide services to customers who are not permanent residents of the
Republic of Lithuania.
Private
Banker
Account
Manager
Portfolio
Manager*
Each Private Banking customer
is serviced by a group of professionals
who are always ready to help.
Private Banking
* for customers who sign the Agreement on the Private Wealth Management Service.
Process of consulting
Stage 1
We discuss with the
customer his financial
situation and goals.
Stage 4
We assess the
profitability
of the plan
keeping in
touch with the
customer.
Stage 2
Process of
consulting
We develop
with the
customer
his private
financial plan.
Stage 3
We implement the action
plan keeping the customer
informed about all changes.
Process of consulting is a cornerstone of our dealings with the customer.
Stage 1 – We discuss with the customer
his financial situation and goals
Assets
Liabilities
Liquidity buffer
Short- and long-term
financial obligations
Investments
Pension, children, etc.
Other assets
Total value
Income
Expenses
Salary
Expenses (households,
food, family, etc.)
Other income
Disposable income
Stage 2 – We develop with the customer his
private financial plan
Before advising, we consider the
customer’s financial situation,
financial obligations, family needs, risk
profile and evaluate the risk which the
customer is ready to assume.
• When preparing financial plan firstly we take into consideration the customer’s requests.
• We discuss the plan with the customer in detail to make it clear to both sides.
• We clarify expectations of the customer and discuss scenarios of the development of events.
• On request of the customer we offer financial solutions related with his family members.
• We assess assets and liabilities.
• We offer the Private Wealth Management or any other investment service tailored to the
customer’s needs.
Result
Controlling your cash flows you will
reduce unplanned costs.
Result
• The customer received the reasoned action plan suited to his need.
Investments
Studies
Households
Savings – contingency reserve
Liabilities
Taxes
Financial Plan
Action Plan
Stage 3 – We implement the action plan keeping
the customer informed about all changes
We implement management plans for bank transactions and investments,
crediting and insurance as well as daily finances.
• We provide regular reports to the customer on his investments.
• We invite the customer to attend investment workshops and events
dedicated to our VIP clients.
• We honour our obligations in due time.
Stage 4 – We assess the profitability of the
plan keeping in touch with the customer
• We monitor financial situation and take into consideration new goals
of the customer.
• On request of the customer we provide information on financial
market changes.
• We seek information about the customer’s life outside the boundaries
of financial world – about likings, family and friends – only in order to
design offers best suited to the customer.
We are guided by the Golden Rules
of Investment
• Long-term growth of assets can be guaranteed selecting
reasonable risk level.
• Investment risk can be reduced through its allocation between
different asset classes and financial instruments and using global
investment tendencies.
• Long-term investments guarantee higher return.
• Good investment ideas are based on in-depth analysis,
independent thinking and perception of ideas.
• It is important to consult with experienced investment specialists.
4 investment strategies
Historic dynamics of strategies between 2001-2011*
Indexed growth
2001 = 100
Target return*
250
Bonds
12%
Shares
10%
200
Alternative financial instruments
Aggressive growth
8%
Conservative
Balanced
Growth
Aggressive growth
150
Growth
Balanced
6%
100
Conservative
4%
50
2%
Risk
0%
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
20%
* Target return on assets – planned and expected annual return which however is not guaranteed by the bank. Volatility of target return
on assets is contingent upon changes in securities market and exchange rates.
0
2001
2002
2003
2004
2005
* Historic results do not guarantee future investment return.
2006
2007
2008
2009
2010
2011
Investment process
Customer risk profile
• We ascertain the risk profile of the customer.
• We determine the risk tolerance of the customer.
Strategic allocation of assets
• We adjust proper allocation of assets and risk profile to the primary expectations of the customer.
Tactical allocation of assets
• We restructure investment portfolio having regard to the financial market situation.
Customer’s
risk profile
Strategic
allocation of
assets
Tactical
allocation of
assets
Management
of asset
classes
Portfolio
management
Risk
management
Reporting
to the
customer
Management of asset classes
• We develop and monitor investment ideas by asset classes.
Portfolio management
• Taking account of market situation, customer expectations and risk profile we carry out daily
management of the investment portfolio in line with the strategy pre-agreed with the customer.
Risk management
• We analyse rates of return and its component parts.
• We monitor the investment process and control over its limitations.
Risk management
• We apprise the customer about investment results.
Freedom to do what is really important
Private Banking
Vilnius
Contacts
Konstitucijos pr. 20A, 03502 Vilnius (Block B, Floor IV)
Tel. (8 5) 258 5270
Fax (8 5) 258 5272
Kaunas
The basic values of teamwork are also present in private banking. We take particular
care of each client because we understand the relevance of even minor details.
We are concerned about how our client and his family are doing, what is our client’s
current situation and future plans.
Swedbank Private Banking is aimed at implementing all expectations and needs
of VIP client.
We value your time.
Contacts
Maironio g. 26B, 44249 Kaunas (Floor IV)
Tel. (8 5) 258 3814
Fax (8 5) 258 3818
Klaipėda
Contacts
Taikos pr. 52c/Agluonos St. 1, 91184 Klaipėda
Tel. (8 5) 258 4700
Fax (8 5) 258 4802
E-mail [email protected]
www.swedbank.lt