MARK YOUR CALENDAR! - 4Front Credit Union

4/3/15 1:08 PM
MARK YOUR
CALENDAR!
Key dates are coming up for the
4Front Credit Union system upgrade.
A
t the heart of the partnership that brought you
4Front Credit Union, is the commitment to ensuring
our members enjoy access to the very best financial
solutions. We’re upgrading our banking technology to be
more capable, faster, and more secure than ever, keeping you,
our members, at the leading edge of full-service banking.
96047.indd 1
MAY
Sun
Mon
Tues
Wed
Thurs
Fri
1
Branches
Closed /
Services
Suspended
3
Branches
Closed /
Services
Suspended
4
5
6
7
8
Sat
2
Branches
Closed /
Services
Suspended
9
ALL
Branches
Open
Service
Schedule Key
Kalkaska, Mancelona,
Manistee, and Traverse
City branches.
To ensure your data is safeguarded during the upgrade,
select branches and account management services like
telephone, online, and mobile banking will be temporarily
suspended. Branch-specific impacts will vary and we've
outlined them in this guide so you can properly plan ahead.
Bellaire, Boyne City,
Charlevoix, East Jordan,
and Petoskey branches.
Prsrt. Std.
U.S. Postage Paid
Traverse City, MI
Permit No. 226
P.O. Box 795, Traverse City, MI 49685-0795
www.4frontcu.com
WHAT YOU NEED TO KNOW ABOUT
OUR UPCOMING UPGRADE MAY 1-3
Temporary location closures
and service availability details.
How to activate your new
online banking service.
WE’RE UPGRADING
TO SERVE YOU BETTER.
Your 4Front Credit Union
system upgrade and online banking
transition instructions inside.
FORWARD FOCUSED
We’re excited to announce our new virtual banking
experience, slated for release on May 4! Our new online
banking platform, coupled with our integrated mobile banking
application, will put a complete suite of financial management
tools at your fingertips…
I ntuitive and connected navigation that gets you where
you need to be with a few taps of your finger and the help of
streamlined menus.
onsistency between online banking and 4FrontGo, the
C
mobile app, makes transitioning between both platforms a
snap. No more learning two systems to manage one account.
ustomizable account alerts remind you of important account
C
events, warn you about the status of your accounts, and
notify you when transactions occur so you can stay on top of
your finances.
FrontGo offers Mobile Remote Deposit Capture
4
technology, allowing you to take a picture of an endorsed
check and deposit the funds directly into your eligible 4Front
Credit Union checking and savings accounts.
Sight, your very own free personal financial management
4
platform, helps you to set financial goals... and achieve them!
To ensure you can connect quickly and conveniently to your new virtual
banking tools, please log into your current online banking account
and confirm it lists your current email address and telephone
number. Update these items if necessary, or if you’re prevented
from doing so, contact us prior to May 1 and we’ll be happy to do it
for you! Former Members Credit Union members call 800.765.0110 and
previous Bay Winds Federal Credit Union members dial 800.638.1182.
On May 4, current online banking users can enhance their virtual
banking experience by following the steps found in the FIRST LOG-IN
AFTER MAY 3, 2015 section below. If you aren’t currently enjoying
the convenience and freedom online and mobile banking offers, we’ve
also provided the NEW ONLINE BANKING USER steps so you can
get started!
SERVICE SUSPENSION SCHEDULE
4Front Credit Union branches in Kalkaska, Mancelona,
Manistee, and Traverse City will be closed Friday, May 1
through Sunday, May 3 and all banking operations (telephone,
online, and mobile banking) for accounts originally opened at
these branches will be unavailable during this time.
Payroll and Social Security direct deposits for accounts opened
at these branches and scheduled for Friday, May 1, will be
posted the morning of Thursday, April 30.
All banking services (telephone, online, and mobile banking) for
accounts opened at 4Front Credit Union branches in Bellaire,
Boyne City, Charlevoix, East Jordan, and Petoskey will be
unavailable on Sunday, May 3.
Payroll and Social Security direct deposits for accounts opened
at these branches will post on the normal schedule, including
those received on Friday, May 1.
WHAT TO EXPECT DURING
TEMPORARY CLOSINGS
elephone, Online and Mobile banking will be
T
unavailable when branches are closed.
uring the location-specific service interruptions listed
D
above, your debit card will continue to function and
ATM’s will continue to dispense available funds.
However, you will not be able to verify your balance.
ur team will be available to answer any
O
questions you might have in the days leading up to
May 1 and after May 3. We will be focused on a stable
and secure transition May 1-3 and thus not able to take
calls during this time. Before May 1 and after May 3, call
us at 800.765.0110 or 800.638.1182. Or visit our upgrade
information page at www.4frontcu.com/upgrade.
ACTIVATE YOUR NEW ONLINE BANKING SERVICE
New Online Banking Capabilities starting May 4, 2015
If you are a current member who HAS USED
online banking before May 4, 2015, please click
If you are a new member or current member
who HAS NOT USED online banking, please click
FIRST LOG-IN AFTER MAY 3, 2015
NEW ONLINE BANKING USER
Step 1: Visit www.4frontcu.com.
Step 1: Visit www.4frontcu.com.
Step 2: Select FIRST LOG-IN AFTER MAY 3, 2015
in the Online Banking Enrollment box.
NEW ONLINE BANKING USER
Step 2: Select
in the Online Banking Enrollment box.
Step 3: From the online banking login screen, select “First
Login After May 3, 2015”
Step 3: Enter your information as prompted, including your
requested login ID. Your login ID must be 8-20 characters in length
and must contain at least one letter and one number. It may also contain
special characters and/or spaces. Click Continue. You’ll be taken to a
confirmation page from which you can log into online banking.
Step 4: Enter the last four digits of your account number
and the last four digits of the primary account holder’s
Social Security number (ex. 12345678) in the “Login ID” field and
click Submit.
Step 5: Choose how you wish to receive your Secure Access
Code, including email, smartphone (supplied via SMS text), and
landline telephone (supplied via an auto-generated recorded voice
call – extensions are not supported).
Step 6: Enter the code you receive in the box provided.
Step 7: When prompted, choose whether you wish to register
the device. Registering your device indicates it is under your
control and you intend to use it to access your account again. Do
not register the device if it is a public terminal, such as one
located at a library or other publicly accessible location.
Step 8: Set and confirm your new password. Your new
password must be 8 - 20 characters in length and must contain
at least one letter and one number. It may also contain special
characters and/or spaces.
Step 4: Click the link to be logged into online banking in a
new window.
Step 5: Choose how you wish to receive your Secure Access
Code, including email, smartphone (supplied via SMS text), and
landline telephone (supplied via an auto-generated recorded voice call –
extensions are not supported).
Step 6: Enter the code you receive in the box provided.
Step 7: When prompted choose whether you wish to register the
device. Registering your device indicates it is under your control and
you intend to use it to access your account again. Do not register the
device if it is a public terminal, such as one located at a library
or other publicly accessible location.
Step 8: Set and confirm your new password. Your new password
must be 8 - 20 characters in length and must contain at least one letter
and one number. It may also contain special characters and/or spaces.
Step 9: Review and update your member profile.
Step 9: Review and update your member profile.
Step 10: Set and confirm your username. Your username
must be 8-20 characters in length and must contain at least one
letter and one number. It may also contain special characters and/
or spaces.
Step 10: Review and accept the First Time User Disclaimer.
Step 11: Review and accept the First Time User Disclaimer.
Step 12: Begin enjoying your new 4Front Online
Banking experience!
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Step 11: Begin enjoying your new 4Front Online
Banking experience!
DOWNLOAD 4FRONTGO ON MAY 4!
This companion mobile application offers all
the same features as our new online banking
platform with the convenience of go-anywhere banking.
Search “4FrontGo” in the App Store or Google Play.
4/3/15 1:08 PM