- Lufthansa Technik AG

Transcription

3.2016 May/June
Photos: Brandon Farris
The Lufthansa Technik Group Magazine
Highlights and results 2015
Prepared for the future
New aircraft services
VIP & Special Mission Aircraft
Innovation and research
Ready for the
Boeing 737 MAX
Upgrades from
nose to tail
The cabin of
the future
2 | Content
Lufthansa Technik Connection 3.2016
In 2015, Lufthansa Technik was able to cement its position as
one of the worldwide leading providers of MRO services.
6
Lufthansa Technik Group
• Annual results 2015:
• Lufthansa Technik:
Highlights 2015
• Lufthansa Technical Training:
60 years of training
Employee portrait
• Dr. Dagmar Elten:
“Lots of communication”
• Hans-Christian Lierow:
Farewell to “Mr. GuideU”
12
The cabin of the future
Lufthansa Technik is researching how to advance the
State of the Art for the aircraft cabin of the future.
Enabling more people to travel
The growth of the Mexican ultra low-cost carrier Volaris is supported
with a comprehensive component supply.
Innovation and technology
• Research and development:
The cabin of the future
• Rapid pressure loss:
Added safety for VIP operators
• Electric vehicles: Eco-company
partnership of the year
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16
10
23
12
14
26
eServices
• Air Canada:
Perfectly connected
17
Customer portrait
• Ultra low-cost carrier Volaris:
20
Events and exhibitions
• MRO Americas:
Spotlight on innovative drive
• Americas Conference 2016:
“Quality time with customers”
• EBACE 2016:
Upgrades from nose to tail
• Falcon Master:
For taking a heritage on board
Engine services
• Side-by-Side Teardown:
New cost-efficient concept
20
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18
19
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27
Categories
• News
3– 5
• Personalities
15
• Events 27
• Products and services
28
• Contacts
30
Lufthansa Technik is offering a portfolio of innovative
products to update VIP, government and corporate aircraft.
24
Lufthansa Technik Connection
is a complimentary information service for Lufthansa Technik’s
family and friends. Published every two months.
This and earlier issues can be downloaded from our website
www.lufthansa-technik.com/connection
Publisher
Lufthansa Technik AG
Kai Raudzus · Corporate Marketing · HAM TS1/M
Weg beim Jaeger 193 · 22335 Hamburg, Germany
Infoline +49-40-5070-5553 · Fax +49-40-5070-8860
[email protected] · www.lufthansa-technik.com
Angela Huber-Saffer · Database management
Editorial production
Editorial office: Flightlines, Hamburg
Design: Art Works!, Hamburg
Photos: Lufthansa Technik AG, Deutsche Lufthansa AG
Printing: Beisner Druck GmbH & Co. KG
News | 3
Photos: Brandon Farris
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Ready for the Boeing 737 MAX
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When the new Boeing 737 MAX commences regular flight operations as planned next year,
Lufthansa Technik will be well prepared to provide technical support and ensure smooth
operations of the most recent member of the Boeing 737 family.
B
acked by its extensive expertise in
the introduction of new aircraft types,
Lufthansa Technik will provide a fullfeatured product portfolio for ensuring smooth
operations of the Boeing 737 MAX from the
very outset. This includes a broad range of
maintenance services for components,
from individual repair to loan and exchange
parts from regional spare parts warehouses
through to the most comprehensive and
integrated Total Support products.
Lufthansa Technik already offers an
extensive range of globally available products and services for operators of the various
Boeing 737 types. The spare parts warehouses for the Boeing 737 of the Classic
and current Next Generation versions,
which are established within easy reach of
the customer, are to be extended in the
process for the 737 MAX. For the operators
of the new medium-haul aircraft, this means
availability of material supply matching the
high quality standards of Lufthansa Technik
with fast response and turnaround times.
The Boeing 737 MAX will be powered
exclusively by CFM LEAP-1B engines,
whose maintenance – as with the current
CFM56 engines – will likewise be included
in the Lufthansa Technik portfolio.
When it comes to the Americas, which
represents the largest market for the Boeing
737, Lufthansa Technik offers services specially tailored to local customer requirements.
The company takes account of this market
with regional customer service teams, sales
offices and material pools at various locations
on the continent as well as a 24/7 hotline
for non-routine defects (Aircraft on Ground,
AOG), which is based in Southern Florida.
The MRO provider’s subsidiary Lufthansa
Technik Component Services (LTCS) in
Oklahoma is also well positioned in terms
4
For A
m
www.lufthansatechnik.com/
boeing-737
of aircraft components thanks to its broadly
diversified service portfolio – in particular
this also includes testing, repair and overhaul of components. The new American
location for aircraft overhauls, Lufthansa
Technik Puerto Rico, which commenced
operation in November 2015, will also offer
overhaul services for Boeing 737 aircraft to
North and South American airlines from
2017 in addition to the Airbus A320 family.
With the introduction of the new aircraft,
Lufthansa Technik will guarantee smooth
operations from day one in its role as integrator. Lufthansa Technik has already been
able to demonstrate its accumulated experience and expertise in the introduction of
new aircraft types on many occasions, as
for example recently with the introduction of
the Airbus A350 in January 2015 as well as
the entry into service of the Airbus A320neo
with Lufthansa in January 2016.
4 | News
Lufthansa Technik Connection 3. 2016
Hamburg
Amsterdam
Melbourne
Singapore
First engine wash
station in Australia
Technology center
opens in Hamburg
TTS® for
Surinam Airways
Total Technical Support //
Lufthansa Technik has been
awarded a Total Technical Support (TTS®) contract for Surinam
Airways’ Airbus A340-300
based in Amsterdam, Netherlands. The four-year contract
with the flag carrier of the
Republic of Suriname marks a
further success in Lufthansa
Technik’s efforts to strengthen
its market presence in the
Americas.
Lufthansa Technik will provide
maintenance services with
Amsterdam (AMS) based technical staff as well as integrated
component support (Total
Component Support, TCS®),
including spare parts pooling
through its local warehouse at
AMS. Lufthansa Technik will
perform all aircraft checks at its
facilities in Brussels, Belgium,
and Frankfurt, Germany. Furthermore, the contract covers
comprehensive engine support
(Total Engine Support, TES®)
including lease engine supply,
wheels and brakes services as
well as general engineering
services. //
Innovation and research //
Almost 1,000 invited guests celebrated the official opening of
the ZAL TechCenter, the world’s
most up-to-date civilian aviation
research facility, in the Hamburg
borough of Finkenwerder in
March. Amongst them were
Hamburg’s Governing Mayor,
Olaf Scholz; Germany’s Federal
Parliamentary State Secretary
for Aerospace Policy, Brigitte
Zypries; the Chairman of the
Executive Board of Airbus in
Germany, Dr. Klaus Richter; and
the Chairman of the Executive
Board of Lufthansa Technik,
Dr. Johannes Bussmann.
In the future, up to 600 people
will be working in the ZAL facility.
The research center is a joint
project of the City of Hamburg,
Airbus, Lufthansa Technik, the
German Aerospace Center
(DLR), four universities and
twelve other partners. //
APU services for
Tigerair Taiwan
APS 3200 // Lufthansa Technik
has entered into a new agreement with Taiwan-based lowcost carrier Tigerair Taiwan.
According to the new contract,
the MRO provider is responsible
for providing maintenance
services including LRU (Line
Replaceable Unit) services for
the Auxiliary Power Units (APU)
of Tigerair Taiwan’s growing
A320 fleet. The long-term contract covers APU maintenance
and component overhaul as well
as pooling supply of APU components via Lufthansa Technik’s
warehouse in Singapore.
Kwan Yue, Chief Executive Officer of Tigerair Taiwan, said: “As
we expand our fleet, our priority
is to ensure that our fleet is reliable and we are able to dispatch
our aircraft to the high standards
expected by our customers. We
are pleased with our partnership
with Lufthansa Technik. We are
confident that with this partnership, our fleet will be well
supported as we continue to
grow our fleet and network.” //
Cyclean® // Lufthansa Technik
opened its first Australian
Cyclean® Engine Wash service
station in Melbourne, Australia.
The Cyclean® Engine Wash
facility at Melbourne Airport is
mounted in a vehicle so that it
can also be deployed at other
nearby airports. An engine wash
can be carried out as part of
maintenance work, in the transit
period between two flights or
overnight. The system does not
require external electricity or a
water source, giving customers
flexibility in the planning of
engine washes.
“We have already successfully
carried out the first Cyclean®
washes on the IAE V2500
engines of an Airbus A320. But,
essentially, we cater for all common engine models. We are
currently offering our services to
various Australian airline customers for demonstration purposes,”
explains Oliver C. Winter, Head
of Engine Life Cycle Services at
Lufthansa Technik.
In the future, Cyclean® Engine
Wash will also be offered to
international airlines that fly in to
Melbourne and have appropriate
layover times. The high demand
for efficient engine cleaning
means that the number of stations will keep growing. Over
the medium term, the service
network in Australia is to be
expanded with further stations
at the airports in Sydney, Perth,
and Brisbane. //
News | 5
Hamburg
Hamburg
Alzey
Ready for contract
manufacturing
niceview
goes mobile
Base Maintenance // The interior workshops of Lufthansa
Technik Base Maintenance in
Hamburg anticipate opportunities from entering into contract
manufacturing of cabin elements for large aircraft manufacturers who are ramping up
their production. The extremely
flexible workshops at Lufthansa
Technik can offer support
through their extensive capabilities in engineering, design and
production, particularly in the
upcoming modification programs that run parallel to series
production.
Arne Bruhn, Head of Interior
Workshops at Lufthansa Technik
Base Maintenance: “With our
longtime experience as a
service provider, we possess
know-how that is unrivaled in
the market and the greatest
possible flexibility in the modification of existing aircraft cabins.
It allows us to produce anything
from single prototypes up to
large quantities.”
In collaboration with the company’s Engineering, Original
Equipment Innovation division
and VIP workshops, the more
than 200 person team has long
provided modification services
for commercial airlines directly
from a single source. //
Original Equipment
Innovation // Presented for the
first time at the Aircraft Interiors
Expo in Hamburg in April,
Lufthansa Technik will introduce
an interactive system that lets
passengers track their own
flight live on their tablet or
smartphone.
The 3D moving map uses real
satellite imagery which allows
passengers to select from a variety
of customizable perspectives
including information on altitude,
speed, travel time, etc. With
niceview mobile Lufthansa
Technik now can offer a mobile
moving map system as part of
most Inflight Entertainment
Systems (IFE). niceview mobile
can run on iOS and Android
devices. It can be easily integrated in standard IFE systems
and passengers can access it
through the on-board WiFi.
“Until now, this level of directly
experiencing one’s own flight
was only available in the cabins
of VIP aircraft in certain specially equipped seats,” explains
Andreas Pfister, lead project
manager for the Original
Equipment Innovation division
at Lufthansa Technik. “Now
passengers can take the fascination of flying into their own
hands.” //
CF34-10E overhaul
for Austrian Airlines
Lufthansa Technik AERO
Alzey // Austrian Airlines has
signed a 15-year exclusive
agreement with Lufthansa
Technik AERO Alzey for the
provision of engine MRO
services of the carrier’s current
and future fleet of CF34-10Epowered Embraer 195 aircraft.
“Based on the excellent performance and support on earlier
CF34 models and having finally
reached an ambitious and
faithful agreement, we have
further expanded our business
with Lufthansa Technik AERO
Alzey and have them selected
for CF34-10E MRO services
covering our entire Embraer
195 fleet. We are very confident
that this will be most beneficial
to our airline and will provide
best service and operational
stability for the Embraer 195,
the new member in our fleet,”
said Klaus Schludnig, acting
VP Technical.
“After signing the PW150A
engine MRO agreement back
in September, we are very
proud to expand this business
relationship by providing now
maintenance, repair and
overhaul services for Austrian
Airlines’ fleet of CF34-10E
engines through such a longterm agreement,” says Martin
Hach, COO of Lufthansa
Technik AERO Alzey. //
Johannesburg
TCS® for Safair
Total Component Support //
The South African carrier Safair
has contracted Lufthansa Technik
to provide comprehensive
component support. The corresponding Total Component
Support (TCS®) contract covers
component maintenance, repair,
overhaul as well as access to
an adequate pool of spares.
Effective from April 1, the contract comprises the support for
up to five Boeing 737 Next
Generation aircraft operated
by Safair’s low-cost airline
FlySafair. With this contract,
Lufthansa Technik further
strengthens its presence in the
African market where airlines
such as Kenya Airways, RwandAir, South African Airways and
SA Express are already relying
on Lufthansa Technik’s wideranging services. //
Stay up to date!
Customer Newsletter //
Lufthansa Technik’s online customer newsletter Connection
Flash supplements our popular
bi-monthly Lufthansa Technik
Group Magazine Connection
with first-hand news on innovative technologies and developments, new services and offers,
and future events. //
www.lufthansa-
technik.com/
customer-newsletter
6 | Lufthansa Technik Group
In 2015, the 21st year of its status as an independent company, Lufthansa Technik has
done well. The company was able to take advantage of the general market growth and could
cement its position as one of the worldwide leading providers of MRO services.
W
ith a sales revenue significantly
increased by 17.6 percent to
around 5.1 billion euros,
Lufthansa Technik performed well in 2015.
“We have stayed on our growth path and
positioned Lufthansa Technik even more
international and stronger within the regional
markets. Our customers have honored
these efforts,” said Lufthansa Technik CEO
Dr. Johannes Bussmann when presenting
the annual results for 2015 at the company’s
headquarter in Hamburg.
Dr. Johannes Bussmann,
CEO of Lufthansa Technik AG
A cornerstone of this positive development has been the huge investment in
innovation which Lufthansa Technik started
in 2014. For the time being, the company is
engaged in about 250 different innovation
projects to increase its competitiveness.
“But it is also very clear that we act in a
very challenging environment,” warns
Dr. Bussmann. “I don’t remember the last
time there was so much movement in the
aviation industry.” He continues, saying:
“New technologies and production methods
are making aircraft, components and engines
more reliable and less demanding in terms
of maintenance. Manufacturers are strengthening their efforts in the service market as
competitors. This is particularly apparent
when it comes to engines.” With the changing
MRO market, Lufthansa Technik’s business
model is changing too, on many levels. “We
have always embraced change,” says the
company’s CEO. “This is one of the reasons
why we became a world market leader in
our industry. Now we are setting our course
to make sure we remain in this position.”
Firstly, Lufthansa Technik must further
increase its efficiency. As quality standards,
MRO products and material costs in important segments are nearly the same around
the world, the crucial factor to compete
successfully is via production costs. For this
reason, Lufthansa Technik has gone to great
efforts, and continues to do so, to make
production and organization processes
more efficient. Cost-efficiency programs
were and remain the essential basis here.
Secondly, Lufthansa Technik will become
even more international. “Customers expect
more presence and services in their home
markets,” Dr. Bussmann underscores. In
addition to the foundation of Lufthansa
Technik Puerto Rico and the expansion of
Lufthansa Technik Philippines, the MRO
Group recently founded Lufthansa Technik
Middle East in Dubai to demonstrate an
increased presence in this growth region.
Dr. Bussmann also sees clear growth
perspectives for Lufthansa Technik Shenzhen in China and Lufthansa Technik Component Services in North America. Beyond
opening new facilities, Lufthansa Technik
is creating an international network with
unified standards. Standardized, global IT
solutions for all Lufthansa Technik companies
enable the MRO provider to practice global
cooperation between production sites,
for example, in aircraft overhaul. Lufthansa
Technik Sofia produces job cards that are
used in the same way at all facilities and
Base Maintenance sites worldwide.
Innovations and new products
“The strengthening of our innovative power
is another key to success. Aircraft maintenance, overhaul and modification have for a
long time been a high-technology industry; it
must be at the same technological level as
the manufacturers are. And sometimes it has
to be even further advanced. That is why we
go to such great efforts – especially here in
Hamburg,” says Bussmann.
�
Please continue on page 9
Annual Report 2015 | Lufthansa Technik Group results at a glance
Revenue
Result from operating activities
Earnings before interest and taxes
(Adjusted EBIT)
Earnings before tax (EBT)
Investments
Depreciation on assets
Balance sheet total
Employees (year average)
Personnel costs
thousands of euros
thousands of euros
thousands of euros
thousands of euros
thousands of euros
thousands of euros
thousands of euros
thousands of euros
2015
5,099,145
445,234
454,398
2014
4,336,848
422,780
380,157
318,580
148,421
103,035
4,454,509
20,289
1,317,095
319,925
117,644
93,218
3,897,765
20,085
1,186,142
Lufthansa Technik Group | 7
The company’s highlights in 2015 range
from the most complex fleet modification
program to the opening of new global
network locations.
Highlights 2015
Cabin Modification & Completion
In autumn, the largest modification program
to date in the history of Lufthansa Technik
was brought to a successful conclusion – on
time and within budget. Lufthansa Technik
finished the installation of a new cabin
interior and in-flight entertainment system for
the long-haul fleet of Lufthansa German
Airlines. 80 aircraft were modified in
two-and-a-half years and almost 1.5 million
working hours. In the VIP hangars in
Hamburg a former VIP Airbus A310 from
the Special Air Mission Wing of the German
Air Force was converted for Novespace
into a zero-g research aircraft. In addition,
Lufthansa Technik re-delivered a VVIP
Boeing 747-8 to its owner after completion.
A second one followed in January 2016.
Airbus A350 XWB
Lufthansa Technik has taken a major step
in the support of what is currently the
world’s most modern aircraft, having
received EASA approval as a Maintenance
Organization for the Airbus A350. Approval as a Design Organization has also been
attained. Material supplies for Asian and
European customers are well advanced.
Lufthansa Technik entered into an agreement with Honeywell for the overhaul of
HGT1700 APUs for the Airbus A350.
New collaborative projects with OEMs
Lufthansa and GE Aviation have agreed to
establish a state-of-the-art facility for the
overhaul of the new GEnx-2B and GE9X
engine models. The joint venture is due to
commence operations in 2018.
Expansion of global network
Lufthansa Technik Puerto Rico was
opened mid-2015 with two overhaul lines
in operation up to now. This was a major
step to improve Lufthansa Technik’s presence in the world’s largest MRO market.
Lufthansa Technik Philippines built up
additional hangar space for the overhaul of
the Airbus A380 and will extend its portfolio
to services for Boeing 777 aircraft.
New wheels and brakes shop
Investing almost 60 million euros, construction work began on a new wheels and brakes
shop in Frankfurt, Germany.
3,700 aircraft under contract
In 2015, the number of aircraft supported
by Lufthansa Technik under exclusive
agreements rose by 12 percent to around
3,700. What’s more, the overall number of
Lufthansa Technik customers rose to almost
800 worldwide. A particular focus was
on contracts to support new aircraft types:
A long-term component services contract
Highlights 2015
was signed with Finnair, the first European
operator of the new Airbus A350. The
same applies to the private Spanish airline
Air Europa Lineas Aéreas, which signed
a comprehensive long-term contract
for component services for the airline’s
growing Boeing 787 fleet.
Other agreements include contracts for
two cabin completions for Royal Jet,
engine maintenance services for Jetstar,
the extension of the partnership with the
low-cost carrier Wizz Air and Boeing 787
nacelle support for United. Lufthansa
Technik is also welcoming completely
new customers from around the world,
for example Frontier Airlines (USA),
Pobeda Airlines (RUS), Azul (Brazil) and
Jeju Air (Korea).
Lufthansa Technik Group | 9
The Executive Board of Lufthansa Technik
(from left to right): Antonio Schulthess,
Constanze Hufenbecher, Dr. Thomas Stueger
and Dr. Johannes Bussmann.
With its innovation center here, the
establishment of a corporate innovation
management and a 200 million euro innovation program to run until 2018 (plus additional public funding, for example from the
Aviation Research Program of the German
Federal M
inistry for Economic Affairs and
Technology), Lufthansa Technik is prepared
to drive forward aviation technologies for
the MRO industry. Examples of current
R&D projects include the fault recognition
and automated repair of composite materials, the automation of combustion chamber repairs, laser welding to repair engine
scoops, digitalization and mobile services
as well as electromobility and new logistics
concepts.
and 9g certification tests in 2015. Another
example is Lufthansa Technik’s nice
cabin management system, which is now
established as standard equipment in
Bombardier executive aircraft.
Ready for Big Data
New partnerships
Manufacturers of aircraft, equipment, comDr. Bussmann points out that “Big Data
ponents and engines are increasingly also
will determine the future of our business.
offering their own servicing and mainteOne example: Whilst an A330 processed
nance products. “There can be no doubt
tens of thousands parameters, the A350
that the manufacturers are changing the
today is already processing hundreds of
market by doing this – and that presents
thousands. The challenge is to have the
both for us, an opportunity and a risk,” says
ability to collect the data, to evaluate them
Dr. Bussmann. “For us, I see the opportuand to react accordingly. This capability will
nities, because the
characterize the
manufacturers need
successful MRO
partners. And only a
provider of the
few independent
future. And we
We have positioned Lufthansa
MRO providers are
want to be one of
Technik even more international
available to bring
them.” With the
and stronger within the regional
added value to these
goal of increasing
markets.
Dr. Johannes Bussmann
partnerships.”
aircraft availability
Lufthansa Technik is
for its customers,
Lufthansa Technik is beginning to establish one of the few providers in a position to
negotiate joint projects with manufacturers
purely digital services. More than 60 cuson an equal level. Both sides thus benefit
tomers are already linked with the MRO
from growth in aviation, and Lufthansa
provider’s IT systems via B2B interfaces.
Technik gains access to new technologies
The strengthening of Lufthansa Technik’s
and licenses. The company faced up to
innovative capacity involves offering not
this development early, and its joint venture
only service products, but also own cabin
with Rolls-Royce, N3 Engine Overhaul
products. The product division Original
Services, is just one example for such a
Equipment Innovation is developing and
successful cooperation. New cooperations
producing new product ranges focused
with GE and Honeywell further this market
on the cabin, like chair, the new aircraft
approach.
seating concept, which has passed all 16g
“
Dr. Johannes Bussmann
comments on the annual
results.
10 | Employee portrait
“Lots of communication”
As Head of Quality Management Design Organization and Intellectual Property,
Dr. Dagmar Elten is responsible for organizing the Lufthansa Technik Design Organization
approvals in accordance with applicable aviation legislation. A complex task,
which because of its diversity, however, she sees as the best job she could imagine.
“I
design engineers. In addition, the IT systems
t’s my job to bring people together,
communicate contents and develop used by the engineers in Lufthansa Technik
have to be integrated in a manner that
ideas,” says Dagmar Elten as she
ensures compliance with the processes.
describes her job. She and her team look
after obtaining, maintaining and coordinatCommunication around the clock
ing the use of organization approvals for
the Lufthansa Technik Design Organization
“My jobs have always involved lots of coorfrom the European aviation authority EASA
dination and organization,” says Dagmar
and other authorities worldwide.
As Head of Quality Management Design Elten as she reflects on the stages in her
professional career (see info box). “And
Organization and Intellectual Property (IP),
this is exactly what
her remit stretches
now also fills the
far beyond pure
vast part of my
coordination of
We have to coordinate the
working day.” She
approvals under the
processes and IT so as to ensure
spends a lot of her
relevant aviation legeverything lines up properly
time in meetings
islation with more
in terms of time and content.
and on her way to
than 40 interfaces in
Dr. Dagmar Elten
appointments.
the Lufthansa Group
worldwide – as far as Manila and Australia. “That’s a lot of communication,” she says.
Telephone calls with the aviation authorities
Dagmar Elten also looks after the
and coordination with the Office of Airwordepartment’s design organization and IP
thiness are just as much part of this as
processes in Lufthansa Technik’s quality
team meetings and the regular Lufthansa
management system IQ MOVE, manages
Technik quality meeting. “I particularly
audits by authorities and coordinates the
audit plan, organizes trainings and keeps an enjoy making presentations at conferences
and representing the interests of Lufthansa
eye on qualifications and authorizations of
“
Technik at these,” she says. The greatest
challenge for her is to coordinate all of the
sometimes very complex topics and processes at the same time. “Minor topics
can develop very quickly into major ones
even if it doesn’t look this way at the start,”
she explains. In this context setting the
right priorities is always demanding. “This
makes it all the more important that I delegate tasks substantially to my employees –
something that is admittedly sometimes
difficult.” The workload overall is very high,
“there always seems to be something to
do on top of everything else,” she says.
Complex topics and constant changes
Changes arise all the time to which the
processes have to be adapted, for example with internal reorganizations or new
strategies from Lufthansa Technik and the
Lufthansa Group. “The authorities also are
always coming up with something new in
their regulations,” says Dagmar Elten.
The changes are then assessed by her
and her team and incorporated accordingly if necessary in the Lufthansa Technik
processes. There are likewise changes
constantly in relation to the IT systems.
“We have to coordinate the processes
and IT so as to ensure everything lines up
properly in terms of time and content.”
Now and then she considers whether
she should dare to seek a new challenge.
“But then I look around me and realize that
there couldn’t be a more exciting job for
me than the one I am doing right now.”
Employee portrait | 11
From engineering to
quality management
// Dr. Dagmar Elten studied electrical engineering in Berlin and
received her doctorate. With an
interest in moving to Hamburg,
she applied to Lufthansa Technik,
where she joined the company
as an a
vionics system engineer
for the A310/A300-600. Back
then she was one of the few
women in engineering, in fact the
only one in the area of avionics.
Following a reorganization, a part
of the engineering department
was relocated to Frankfurt. Here,
Dagmar Elten coordinated the
avionics team for the Airbus
fleet. She then left Lufthansa and
moved to Deutsche BA in
Munich as Head of Engineering.
Some years later she returned to
Lufthansa Technik in Frankfurt
and took on the role of coordinating the engineering interface
between Lufthansa German
Airlines and Lufthansa Technik,
whose task was to ensure the
airworthiness of the Lufthansa
fleet in accordance with CAMO.
In mid-2001, she moved back to
Hamburg. Here she looks after
organizational approvals for the
Lufthansa Technik Design Organization. She and her team work
closely with the Design Engineering and the Office of Airworthiness, and she is directly reporting
to the head of Lufthansa Technik’s
Design Organization. //
12 | Innovation and technology
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Designing the aircraft cabin
of the future
no
y
In
© Hochschule Reutlingen/Lufthansa Technik
a Te c
h
Lufthansa Technik has established a research and development project to advance the State of
the Art for the aircraft cabin of the future. In cooperation with a German university new concepts
are developed with a focus on topics such as personalization and privacy, sleeping in Economy
Class and solutions for an aging society, among others.
I
n preparation for developing new aircraft
cabin concepts, the question asked was
how the generation of “digital natives”
envisages the cabin of the future. To
answer this question, a cooperation project
was established with the “Transportation
Interior Design” study program at the
University of Reutlingen. The students,
otherwise involved with the design of car
cockpits, have a fresh view of aviation.
They spent a semester looking at the topic
of the “aircraft cabin of the future” with the
objective to create a completely new inflight experience for passengers.
Under the direction of the Original
Equipment Innovation and Corporate
Innovation Management divisions, visions
of cabins were conceived stretching up to
the year 2030. Backed by virtual and
augmented reality, intelligent materials, a
modern design language and other new
technologies and innovations, passengers
should be involved in events in a completely new way. The students were guided
here not only by technological trends, but
also by social developments. Product
ideas were thus conceived that can be
divided into five groups: personalization
and privacy, comfortable sleeping in
Economy Class, improved sense of space,
gaming on board and solutions for an
aging society.
Each of these topics was selected on
the basis of customer requirements. The
products are aimed at passengers who
want to enjoy their flight to the fullest and
Innovation and technology | 13
Solutions for Economy Class passengers
who want to lay down during the journey.
A touchscreen that goes around the corner,
oriented towards the mobile device market.
Visions of cabins
Lufthansa Technik is pursuing ideas and
concepts not currently on the market in
this form. This includes a Business Class
seat that offers increased privacy despite
a reduced footprint (photos above and
below) or the use of clay models as
they are usually deployed in automobile
manufacturing (photo bottom).
experience something new and out of the
ordinary. The technical design is implemented primarily from an emotional
perspective. The prospective interior
designers therefore consistently followed
the holistic approach of combining the
latest technology with the most modern
design. On-board toilets and control
panels, multifunctional seating and cabin
layouts were developed, for example with
functional baggage compartments, or
multimedia wall coverings in modern color
and material mixes.
Improving the sense of comfort
The results should serve primarily as
inspiration for Lufthansa Technik’s new
research and development project. The
objective of the new products is to
improve the sense of comfort as well as
to positively change the passengers’
perception of space and self-awareness
during the flight in order to bring about
a paradigm shift in terms of comfort on
board and to make air travel as pleasant
as possible in the future. Moreover, attention is also being focused specifically on
how to involve industrial designers in early
phases of development in the future so
as to design products that customers can
relate to optimally.
An initial, quickly produced clay prototype (industrial plasticine), as typical in the
area of car manufacturing, or an illustrative outline could make it much easier to
obtain customer feedback in the aviation
sector also.
Sven Taubert
Phone +49-40-5050-67177
[email protected]
www.lufthansa-technik.
com/cabin-design
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Added safety for VIP operators
no
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In
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The possible – albeit highly unlikely – effects of a sudden loss in pressure on the structure
of a VIP cabin can be reduced significantly. Thanks to Lufthansa Technik’s patented and
visually concealed technology any potentially serious damages arising as a result of large
pressure differences between the different cabin areas is prevented.
A
t a typical flying altitude of 10,000
meters or more, the air pressure
and therefore the oxygen partial
pressure is only a fraction of the value on
the earth’s surface. Aircraft are therefore
fitted with a pressure cabin so that people
can fly at this altitude. Automated climate
and pressure regulating systems ensure
pleasant conditions in modern aircraft. With
a sudden drop in pressure – for example in
case of damage to the cabin wall – passengers are supplied with air via oxygen masks.
VIP cabins are different
In a VIP aircraft the conditions in the cabin
are quite different to those in normal passenger aircraft. As a VIP cabin generally
consists of a number of smaller compartments with low individual volume, a sudden loss of pressure causes significant
pressure differences between these com-
partments. Without a large number of flaps
which were installed in such cabins in the
past, walls, ceilings and floors would rupture,
causing severe consequential damage.
As it is rather difficult to integrate these
flaps into the cabin design, interior
designers are also none too pleased
about this solution. Lufthansa Technik
has therefore developed a solution to
counter the – albeit highly unlikely –
situation of a sudden drop in pressure in the cabin, which further increases safety and also no longer
detracts from the design.
The core of the invention is a visually concealed rupture wall installed
between the side wall of the aircraft
and the passenger compartment,
which opens out a pressure equalization chamber toward the crown volume. Damage to the side wall of the
aircraft generally also leads to
Rupture wall
damage to the rupture wall, thus forming a
connection between the passenger compartment and the crown volume. This connection between the passenger compartment and the crown volume considerably
reduces the differential pressure affecting
the walls and floor of the passenger compartment and even allows differential
pressure affecting the ceiling of the passenger compartment to be avoided,
thereby considerably increasing safety in
the event of sudden decompression.
Because the passenger compartment is
secluded visually with respect to the
side wall of the aircraft via the rupture
wall, the interior usage and design concept of the passenger compartment is
not adversely affected in any way.
Numerous national and international
patents have already been applied for,
and in some cases granted, both with
respect to the rupture wall and also for
Fuselage cross section
Pressure equalization chamber
Crown volume
Hole
Ceiling
Wall
Pressure equalization area
Passenger
compartment
Predetermined breaking line
Floor level
Floor
Personalities | 15
PEK
ICN
NRT, HND
DEL
SZX
BLR
Based on the new
development, Lufthansa
Technik converted an
Airbus to a unique
hospital aircraft where
even in case of a loss
of cabin pressure, no
germs can escape from
the contaminated area.
some special solutions for implementing
the flaps for equalizing pressure during
sudden decompression.
Guaranteeing safety on board
Backed by the new development, Lufthansa
Technik was able to convert an Airbus
A340-300 to a totally unique hospital aircraft for Ebola patients. Even in case of a
loss of cabin pressure, no germs can
escape from the contaminated area and
the patient can continue to receive intensive
medical care. Another example of the
expertise of Lufthansa Technik in this area
is the conversion of an Airbus A310 to a
parabolic aircraft for the French company
Novespace. As safety also had to be guaranteed in this case for the test personnel
on board during a sudden decompression,
flow surfaces were integrated in the ceiling
and walls of the test chamber.
Dr. Kai-Christoph Pfingsten
Phone +49-40-5070-60746
[email protected]
Increased presence
for VIP & Special Mission
customers in Asia Pacific
HKT
KUL
HKG
BKK MNL
CRK
CEB
SIN
MEL
L
ufthansa Technik is extending its sales presence for
customers of the VIP & Special Mission Aircraft Services
product division in Asia Pacific. This customer segment will
be supported with immediate effect by two new sales offices
in Hong Kong and Singapore. Stelios Panitsas will fill this role
from Singapore, whereas Jan Grube will take care of the Hong
Kong office, as well as he is heading Lufthansa Technik’s sales
team for VIP & Special Mission Aircraft for Asia Pacific. The
enhanced presence is a further step in the expansion of the
Lufthansa Technik sales organization in the regions in general.
Stelios Panitsas came to Lufthansa
Technik in Hamburg in 2006, joining sales for
VIP & Government customers initially as a Sales
Executive and then as Senior Sales Manager in
the area of Sales VIP & Government.
Jan G rube began his career with Lufthansa
Technik as an aircraft engineer in 1990.
Following different other functions Grube has
been focusing as a Sales Director on the needs
of the Asian market since 2009, and has been
heading the Asia Pacific sales team since 2014.
Thomas Rueckert has been appointed
head of aircraft overhaul services at Lufthansa
Technik. The 45-year-old industrial engineer
succeeds Soeren Stark, who has been appointed
to the Executive Board of Lufthansa Cargo as
COO. In his new function Thomas Rueckert will
lead the international overhaul network of Lufthansa
Technik with eight sites in Europe, Asia Pacific
and the Americas.
Prior to his latest promotion, Thomas
Rueckert was Vice President of the overhaul services production network. Since joining Lufthansa Technik in Frankfurt
in 1997, Rueckert has had various responsible positions,
including Vice President Aircraft Maintenance at Lufthansa
Technik Philippines and CEO at Shannon Aerospace.
Thomas Rueckert holds a degree in Industrial Engineering
from the Technical University in Darmstadt. //
com/rapid-decompression
60 years of training
Nowhere else in Lufthansa Technik were and are values shaped so profoundly as by the trainers
at Lufthansa Technical Training. Since the first apprentices commenced their vocational training
in the company in Hamburg on April 1, 1956, more than 9,000 young people have embarked on
their new careers at Lufthansa Technik.
L
ufthansa Technik celebrated an
unusual anniversary at the start of
April. 60 years ago on April 1, 1956,
the company took its first steps in vocational training in Hamburg. From modest
beginnings, Lufthansa Technical Training
has grown in its training role to become an
independent company in the Lufthansa
Technik Group in 1995.
Even though the boundary conditions
were somewhat restricted initially, the
goals set back then were already ambitious. Nowhere else in Lufthansa Technik
were and are values shaped so profoundly
as by the trainers at Lufthansa Technical
Training. Cultivating a good Lufthansa
spirit is one of the most important foundations for a future career. This spirit combined with rigorous specialist training must
act as the guarantee of social skills and
professional qualities. Precision, specialist
expertise, reliability and awareness of
responsibility combined with pride in one’s
own work in the team – these principles
remain unchanged some 60 years on.
Supporting pillars
“Young people never undergo such
change again in their lives as they do
during their time in vocational training,”
says trainer Stefan Ehlers knowingly.
The 55-year-old aircraft builder moved
to Lufthansa Technik in 1985 following
an apprenticeship with MBB (now Airbus).
After 15 years on the job in the area of
overhaul he switched to training at the turn
of the millennium. In his role as a tutor here
he currently supervises 30 apprentices
specializing in manufacturing technology.
These are the people who will safeguard
the future of Lufthansa Technik, including
its values, in the coming years.
Former trainees of the technical training
can be found today in virtually all areas of
the company. Thanks to their know-how
and experience, these colleagues are a
supporting pillar for the development and
success of the company.
Safeguarding the future
9,000 apprentices and trainees have
already passed through the top training
courses under the wings of Lufthansa,
with a large part of the training being performed in the product divisions of Lufthansa
Technik. While scarcely any of them may
still remember the name of the first Technik
boss at Lufthansa, Professor Gerhard
Hoeltje, his timeless values remain the
bedrock of safe and efficient flight operations for everyone at Lufthansa Technik –
a good foundation for the future.
www.ltt.aero
As part of an event during the celebration of
“60 years of training” at Lufthansa Technik in
Hamburg, Antonio Schulthess, Member of the
Executive Board of Lufthansa Technik for Human
Resources, changes the wheels of an aircraft.
Technical Training | 17
Perfectly connected
As the first customer, Air Canada is optimally connected to Lufthansa Technik via all modules of Aeroxchange, an eCommerce platform specifically designed to support the aviation industry supply chain.
E
exchanges, advanced exchanges and
asy and direct IT access meeting all
out-of-contract parts. At the same time it
the customers’ needs – Lufthansa
keeps track of all part requests, contract
Technik has always been eager to
quantities, shipment information and
offer its customers a wide range of IT systems and interfaces, supporting them to fulfill returns of core units. This pool solution
therefore enables a customer to control
their role as an operator. Since May 2014,
his entire contracted services with an MRO
customers can connect to Lufthansa Technik
company via the eCommerce platform.
using the eCommerce platform Aero“This is a prexchange. The cormiere for all parties
responding interinvolved: Air Canada
faces ensure that
Lufthansa Technik is the only
is the first user of
all relevant data
MRO supplier connected to the
the new module
generated by the
new AeroComponent module.
AeroComponent,
customer are diand at the same
rectly transferred
Christoph Ruhe
time it is launching
i n t o Lu f t h a n s a
customer for our unique interface. Finally,
Technik’s IT system and vice versa. The
to this day, Lufthansa Technik is the only
solution includes services for customers
MRO supplier connected to the new Aerowith pooling agreements, component
Component module,” states Christoph
MRO processes and material sale.
Ruhe, IT project leader of the integration
Air Canada is the first Lufthansa Technik
at Lufthansa Technik.
Total Component Support (TCS®) cus
Air Canada now manages its complete
tomer which uses all three Aeroxchange
material processes – including material
modules: AeroBuy, AeroRepair and the
new module AeroComponent. The latter is purchases, tracking and tracing of material
deliveries as well as shipments and reAeroxchange’s pool solution managing all
component support transactions, including shipments – via the eCommerce platform.
“
The interface is live since the beginning of
December 2015 and has been operating
on a very stable level. Today, the Canadian
airline places an average of 60 material
orders per week to Lufthansa Technik
using Aeroxchange.
“Our customer’s wishes and desires
are top priority when establishing new IT
interfaces. With this all-encompassing
interface selection between Lufthansa
Technik and Aeroxchange our customers
will profit from an even greater variety of
IT solutions,” underlines Torsten Zeller,
Project Manager for Customer Solutions at
Lufthansa Technik. “Many customers are
already interested in this kind of setup and
will surely follow soon.”
Christoph Ruhe
Phone +49-40-5070-64099
[email protected]
Torsten Zeller
Phone +49-40-5070-1947
[email protected]
18 | Events and exhibitions
Spotlight on innovative drive
Lufthansa Technik used the occasion of the MRO Americas to highlight its innovative
drive. Under the slogan “tailored innovation for your business”, several presentations on
current and future developments were given, including such hot topics as the optimum
use of Big Data to put the concept of predictive maintenance closer to reality.
T
he largest MRO trade show in the world, which
took place in Dallas, Texas, in April, once again
drew a substantial crowd with nearly 13,000
professionals attending. Lufthansa Technik’s booth
and the presentations given focused on the solutions
the leading MRO provider offers in the realm of tailored
innovations.
so-called shark skin coating promises to reduce fuel
consumption by more than one percent. Lufthansa
Technik currently develops an automated device to
apply riblets on large surfaces of commercial aircraft.
The first test aircraft is expected to be available by the
end of 2017.
Big Data supporting MRO
Innovative approach
Big Data, a buzzword in the IT world, was also often
heard at this year’s MRO Americas. Lufthansa Technik
Dr. Helge Sachs, Head of Corporate Innovation Manhas a number of projects running intended to make
agement & Product Development, demonstrated
numerous aspects of the Lufthansa T
echnik approach the most of the new possibilities. By collecting and
merging all available data on aircraft, engines and comin his presentation. “Aircraft upgrade” for example
ponents and using the latest methods of predictive
seeks the usability of retrofit technologies for aircraft
analytics, new insights will be
fleets with high market penetraavailable. As the entire maintetion and technological maturity.
nance process will be much
Technologies which were not
We are growing our MRO
more targeted, customers will
available at the time of the specapabilities in the Americas to
benefit from improved aircraft
cific aircraft phase-in are used
better serve our customers.
availability and a reduction in
to reduce the operating costs,
Frank Berweger
total MRO effort.
e.g. by weight or drag reductions.
Original Equipment Innovation,
Making entry into service easy
managed by the identically named product
division, stands for successful OEM cabin products
made by Lufthansa Technik – for commercial aviation Frank Berweger, Senior Vice President Corporate
Sales Americas, talked about the planning techniques
as well as VIP and business aircraft.
and strategies airlines and MRO providers should
The development of an automated device to apply
consider for entry into service of new types. Using the
riblets on commercial aircraft was an example for a
examples Boeing 787 and Airbus A350, Berweger
radical innovation. By influencing turbulent flow the
demonstrated Lufthansa Technik’s success in supporting the critical entry into service process for these
aircraft and the ongoing preparations for the 737 MAX.
Adding a friendly and pleasurable accent to the
Frank Berweger, Senior
professional
show, MRO Americas was rounded off by
Vice President Corporate
the Lufthansa Technik customer event in downtown
Sales Americas.
Dallas, where several hundred guests enjoyed a barbecue and live music.
“
Events and exhibitions | 19
“Quality time with
our customers”
Customers at the Lufthansa Technik
Americas Conference 2016 were provided
with firsthand information about Lufthansa
Technik’s services in the region and
given the opportunity to engage in lively
discussions on issues of current interest.
I
n early March, airlines and leasing companies
from North America took up Lufthansa Technik’s
invitation to attend the Americas Conference
2016 in Miami Beach, Florida. Various speakers
gave presentations on developments at Lufthansa
Technik and provided information on new products
through workshops and a marketplace. “Having
the opportunity to showcase our wide range of
services, as well as sharing our innovative ideas,
was highly received by customers,” said Frank
Berweger, Senior Vice President Corporate Sales
Americas.
To begin the conference, Mr. Berweger provided
an overview of the offers from Lufthansa Technik
for the American aviation market. He then went on
to detail Lufthansa Technik’s expansion of component services in the region and the new facility in
Puerto Rico. “We are growing our MRO capabilities
in the Americas to better serve our customers,”
stressed Mr. Berweger.
As the conference progressed, Lufthansa Technik
introduced products and services tailored specifically to the needs of regional customers. In-depth
discussion amongst the participants was sparked
by topics such as “Mobile Engine Services, onwing and on-site” from guest speaker Dimitrios
Ladas, Manager Maintenance Planning from Air
Canada, and “Smart Engine Solutions for Lessors”.
“The enthusiasm from participating airlines and
leasing companies was amazing,” said Frank
Berweger. Other focal points of the event included
technological innovations at Lufthansa Technik
and services for new aircraft types. The conference
attendees were able to explore these topics by
visiting a number of different booths within the
conference’s exhibition area.
Customer feedback on the Lufthansa Technik
Americas Conference 2016 was overwhelmingly
positive: “Venue and content excellent” and
“excellently planned and highly illustrative” were
just some of the comments of the attendees. Sufficient room for personal exchanges was a welcome
opportunity for customers, as stressed by one
attendee: “Job well-done. Well organized and
tastefully executed. The interesting content and the
lessors’ presence allowed for a great discussion.”
20 | Customer portrait
Lufthansa Technik supports the growth of the Mexican ultra low-cost carrier Volaris with
comprehensive component supply that is perfectly tuned to this successful airline’s special needs.
V
olaris recently celebrated a special
anniversary: In just one decade,
this ultra low-cost carrier has developed into Mexico’s second largest airline.
Its success rests on a special concept:
The Volaris route network includes flights
that link more than 60 destinations in Mexico, Central America and the U.S., focusing on cities where many Mexicans and
Hispanics live. To ensure that flying is a
serious alternative to train or bus travel for
this customer group, the airline keeps its
ticket prices as low as possible – in keeping with the company’s philosophy.
“With the best team and our low-cost
and clean fares we enable people to travel
more and more,” says José Luis Suárez,
Chief Operating Officer of Volaris. As part
of their tenth anniversary, Volaris celebrated
with its most valuable element, the customers. With the launching of new routes
in Mexico and the USA, a skytyping acitivity
on the Los Angeles horizon and really
impressive discounts, among other
actions, the company reassured its clients of
its commitment to them: offering more connectivity options while keeping low costs
and a great service.
Carefree component support
Lufthansa Technik has been supporting
Volaris’ special market concept since 2012
with comprehensive, tailored component
supply. As part of a Total Component
Support (TCS®) contract, Lufthansa Technik
Customer portrait | 21
is responsible for repairing and overhauling
components for the entire Volaris fleet as
well as for pooling and engineering support.
The company also manages component
stocking at Volaris’ home base. Lufthansa
Technik thus ensures reliable, optimal material supply and frees up valuable time that
the airline can use to concentrate on its
flight operations.
In addition, Lufthansa Technik plays a
decisive role in organizing on-site logistics:
Two Lufthansa Technik representatives
monitor component movements every day
together with their counterparts at Volaris,
taking receipt of removed components and
sending them to the Lufthansa Technik
workshops in Hamburg or Tulsa for repair or
overhaul. This process relieves Volaris of
additional work, helps avoid delays in the
return of components, and thus also prevents
bottlenecks in supply to the fleet.
Close cooperation
“We have had good contacts to Volaris
since the airline began flight operations,”
says Walter Mueller, Regional Sales Manager
Latin America and Caribbean at Lufthansa
Technik. “But it wasn’t until the beginning of
2012 that we had the opportunity to support
the airline on a larger scale. With our complete package of services from a single
source and the good contacts we already
had, we were able to convince Volaris that
we are the right partner for the airline’s component supply.”
Since then, the local Lufthansa Technik
representatives are in daily contact with the
specialists from Volaris, who work in the
�
Please continue on page 22
“Efficient operation and
partnering with experts”
Connection talked to Enrique Beltranena, Chief
Executive Officer of Volaris, about the airline’s
growth and the support by Lufthansa Technik.
Volaris recently celebrated its
tenth anniversary. How have you
experienced the airline’s
development over this decade?
Enrique Beltranena: It has been a
very exciting decade. Our business model broke traditional concepts and gave our customers an
unbundled fare. They have the
power to decide what services
they need and never have to pay
for something they do not want.
For this model to be successful,
Volaris needs to keep its costs
low, ultra-low. We do this by having an efficient operation and partnering with experts like Lufthansa
Technik.
What special technical
support r equirements does
your airline have?
We require a partner that can
source components on site at the
right time and at low costs. These
components need to comply with
international regulations and best
practices, reliability, documents
and traceability.
What are the special
objectives of Volaris’ flight
operations today?
Our company success is based
on three important pillars: safety,
customer service and sustained
profitability. Thus, every aspect of
our operation is closely related to
one or more of them. We focus on
our costs and the efficient use of
our assets, which results in having
the lowest cost per available seat
mile (CASM) in the Americas. We
closely monitor our on-time performance, which allows our resources
to be well coordinated and our
customers to be happy as they
arrive on time. We use technology
to automate as many processes as
possible and make the customer
experience fast and easy.
What are your experiences
with component supply from
Lufthansa Technik?
Lufthansa Technik has proven to
be able to deliver on their service
levels for normal maintenance and
AOGs. This helps us keep the
planes on service without delays.
Since the beginning, it has been a
relationship where we, both, have
been growing, always looking
ahead and facing challenges
together. We expect to continue
with a close dialog that helps both
parties to develop a relationship
that adapts to the ever changing
market conditions. We believe that
we can continue to foster this partnership and maintain a commercial
relationship based on continuous
improvement.
What were the main reasons for
contracting Lufthansa Technik?
Lufthansa Technik is a partner that
has the experience, coverage,
inventory and technical expertise
that Volaris requires and can deliver at the right cost for us.
22 | Customer portrait
About Volaris
Since 2012, L ufthansa
Technik has been supporting
the Mexican ultra low-cost
airline Volaris with a tailored
material supply.
same warehouse, as well as in other relevant levels when needed. “Volaris is a very
important customer for Lufthansa Technik
in Latin America and a figurehead for our
integrated component supply,” emphasizes
Joerg Femerling, Vice President Corporate
Sales Latin America and Caribbean at
Lufthansa Technik. From the very beginning, Lufthansa Technik met Volaris’ special requirements and supported the airline’s growth plans. “Before we took over
component supply, Volaris had a lot of
components in its warehouse. We used
our experience to identify remaining parts
and took over the surplus. Then we set up
a pooling concept that enabled Volaris to
reduce its total warehouse inventory and
thus its costs for material supply,” explains
Walter Mueller. In the process, support
from Lufthansa Technik is tied to a service level guarantee. “Our concept is
reliable, uses less material, and allows
us to support the airline’s growth plans
optimally.”
Growth – with a concept
In 2012, Volaris had around 40 aircraft
from the A320 family – a figure that is
expected to rise to 68 aircraft by the
end of 2016. At the same time, it is
expected that Volaris expands its flight
operations into Central and South
America using the same approach of
point-to-point model applied in the USA.
With its reliable material supply, Lufthansa
Technik will make an important contribution to this successful growth.
// Controladora Vuela Compañía de
Aviación, S.A.B. de C.V. (“Volaris”;
NYSE: VLRS and BMV: VOLAR), led by
Enrique Beltranena, is an ultra low-cost
carrier with point-to-point operations,
serving Mexico, the United States and
Central America. Volaris offers low
base fares to build its market, providing quality service and extensive
customer choice. Since beginning
operations in March 2006, Volaris has
increased its routes from five to more
than 145 and its fleet from four to 58
aircraft. Volaris offers more than 270
daily flight segments on routes that
connect 40 destinations in Mexico,
23 destinations in the United States
and two in Central America with the
youngest aircraft fleet in Mexico.
Volaris has received the ESR Award
for Social Corporate Responsibility
for six consecutive years. //
www.volaris.com
Innovation window for Asia Pacific
Singapore Airshow // At the largest Asian
aerospace event, Lufthansa Technik presented its strengths for the Asia Pacific
region, the world region with the largest
growth in commercial aviation. Combining
its reputation as reliable partner with a
significantly increased local presence and
a bandwidth of innovative products, the
leading MRO provider offers nearly its
entire product range through five production sites in the Philippines, China, India
and Malaysia.
In view of the ever-increasing demands
on energy efficiency, emissions, individual
customer wishes and aircraft availability,
Lufthansa Technik presented its innovative
drive at the Singapore Airshow. Both new
technologies and the customer-specific
bundling of individual measures from an
extensive innovation portfolio were on display. Vistors to Lufthansa Technik’s booth
had the chance to examine eleven innovation projects in personal, ranging from the
engine wash system Cyclean® to the latest
At Singapore Airshow,
Lufthansa Technik
showcased its inno
vative products and
services for the largest
growth region in
commercial aviation.
niceview version to 3D shop planning, a
program supporting customers and cooperation p
artners in setting up their own
shop using state-of-the-art methods and
processes. //
Employee Portrait | 23
Farewell to “Mr. GuideU”
GuideU, the non-electric floor path marking system from Lufthansa
Technik, has long played a big role in Hans-Christian Lierow’s
professional life. Now that he’s retiring, “Mr. GuideU”,
as his colleagues often call him, has handed the
reins to his successor, Torben Biehl.
“C
ustomers notice when you present a product that you yourself
stand behind,” says Lierow, looking back at his tenure as the person responsible for sales of GuideU, the non-electric
floor path marking system. For nearly twenty
years, Lierow supported and drove forward
the development of the system, and its current success is in part proof of his dedication.
Hans-Christian Lierow spent nearly his
entire professional life at Lufthansa. After
qualifying as an airframe mechanic, he
studied aeronautical engineering in
Hamburg. Initially he worked for eighteen
months on the Airbus seat specification,
but in 1986 he returned to Lufthansa in
Hamburg, where he was responsible for
the design and procurement of tooling and
operating resources in Engine Services.
Four years later, he moved on to technical
customer service. In 1998, Lierow became
a team leader in Mechanical Components
and Flight Controls.
Lierow took over the management of
Guideline in 2004. He believed in the
potential of the product and continued to
develop it. Guideline ColourFit, which was
launched on the market in 2005, was only
half as thick as its forerunner, narrower, lighter and available in colors. It became a sales
hit, winning the Crystal Cabin Award 2011.
But Lierow and his team did not put their feet
up; instead, they continued to develop the
system. The renamed GuideU 1000 series
was a lot lighter than its predecessor and
reduced the part numbers to just two. And
with the ColourCurve option, the photoluminescent strips can be offered in any shape.
Recently, another option was added: Custom-
Goodbye at Aircraft Interiors Expo: Hans-Christian
Lierow with his successor Torben Biehl.
Fit integrates the structural design of the
chosen carpet into the surface of the photoluminescent strip, making the strip virtually
disappear under standard lighting conditions.
Always focussing and creative solutions
For Hans-Christian Lierow, customer desires
and creative solutions are the focal points
of his work: “It’s particularly important to listen to what customers say and what they’re
asking for,” he comments. Now on the verge
of retirement, he can look back on GuideU
as a success. “On more and more flights,
the flight attendants point to ‘my’ system
and tell the passengers that the light strips
will guide them to the exit in an emergency.
That in itself is a wonderful thought,” he says.
Recently, Hans-Christian Lierow and his team
celebrated GuideU’s twentieth birthday.
Now “Mr. GuideU” has handed the reins to
Torben Biehl, who will go on developing the
system and take it to new success.
Torben Biehl
Phone +49-40-5070-66623
[email protected]
24 | Events and exhibitions
24
-
Design standards and technologies for the cabin often change faster than aircraft
generations change. Showcased at the upcoming European Business Aviation
Convention & Exhibition (EBACE 2016) in Geneva, Lufthansa Technik is offering
a portfolio of innovative cabin products and services to individually upgrade VIP,
ay 2016
government and corporate aircraft. So if customer needs or business models
M
26
are changing, but the flying asset is not, then Lufthansa Technik is the first
address to bring out the best in any customized aircraft.
For taking a
heritage on board
CE
E B Ath L089
Falcon Master // Passion, attention to detail and determination:
With those same qualities that
make a great falconer, Lufthansa
Technik has created the Falcon
Master. The patented bird stand
enables VIPs to bring their falcons
on board while keeping them
nearby in the cabin during flight.
The Falcon Master is an innovative solution for the safe and
hassle-free transport of falcons in
an aircraft cabin environment. It
provides the birds with a secure
perch during all phases of flight,
ensuring maximum hygiene in
addition to protecting seats, wall
panels and carpets from possible
damage. The large tray at the
base of the device has a removable rubber mat for easy cleaning
or replacement. The transparent
walls prevent the soiling of the
surrounding cabin. If desired,
accessories such as a bird feeder
and cleaning material are also
available.
The Falcon Master is an easyto-install kit. It can be fixed above
folded seats on standard seat
tracks. As the legs are adjustable
in height, width and depth, the
Falcon Master fits the seat tracks
used in Boeing, Airbus and other
aircraft. When not in use, the platform can be quickly disassembled
in three parts and stowed in lightweight containers which can be
transported like a trolley. //
Boo
a
G enev
DishwashAir
Washing dishes on board, fulfilling
even the demands of catering professionals: DishwashAir is the fast,
efficient dishwasher for use on
board passenger aircraft.
Aircraft
performance
Cabin equipment
Patient transport
solutions
Leadership Select
The fast track to individuality: A competitive cabin completion package
with an attractive price, Leadership
Select allows the customer to combine
a multitude of different cabin elements
to create an almost completely individualized cabin layout.
Media Trolley
Serving IFE tablets
like a meal: The
Media Trolley is the perfect solution for
the on-board storage, charging and
data synchronizing of mobile in-flight
entertainment devices.
Connectivity
Ka-band connectivity
Faster than swift: Lufthansa Technik
today is the first choice for installing
the new Ka-band satellite communication technology for VIP aircraft
cabin applications.
nice HD
Infotainment dreams in high
definition: Access to all cabin,
communications and entertainment devices on board with your
smartphone or tablet computer.
Cabin management & IFE
Customized
interiors
chair
Comfort at the highest level: Spacesaving, modern, lightweight and individually adaptable in design, chair
offers virtually unlimited freedom in
adapting the cabin seating and floorplan to the real needs of passengers.
Two-In-One-Solution – TIOS
Savings on top: The Two-In-One-
Solution is a radome mounted on the
vertical stabilizer. Its aerodynamically
optimized configuration saves weight
and electrical power, and it reduces
drag and operational costs.
and more...
Operational support
Patient Transport Unit NG
The medical solution to fly: Part of an
integrated approach to in-flight medical
solutions, the Patient Transport Unit
Next Generation (PTU NG) presents the
optimum basis for the transport of
patients and for medical evacuation
missions.
Split Scimitar Winglets
Saving fuel and increasing the range:
Lufthansa Technik is the first maintenance provider in Europe to install
Split Scimitar Winglets on a Boeing
Business Jet (BBJ).
Engineering/CAMO
Making the best of your time: Tailored
to a customer’s individual operational
demands, Lufthansa Technik ensures
that not only the legal requirements
are met, but also the safety and availability of the aircraft are taken care of
seriously.
com/vip-services-details
vation b
ans
ni
f
th
k
Lu
Eco-company partnership of the year
no
y
In
a Te c
h
The US industry magazine “Air Transport World” acknowledges the pioneering role and commitment
to promoting greater use of electric vehicles on the ground. The “Eco-company partnership of the
year” award was conferred at the 42nd Annual Airline Industry Achievement Awards in Singapore.
L
ufthansa Group and airport operator
Fraport in Frankfurt are working
hand-in-hand on the initiative E-PORT
AN in order to introduce more electric
vehicles into the aircraft handling process,
thereby making these processes less
harmful to the environment. The renowned
US aviation industry magazine Air Transport World (ATW) has now acknowledged
this commitment with the “Eco-company
partnership of the year” award. “Lufthansa
Group and Fraport demonstrate how
working together can be a win-win for both
companies as well as for the environment.
I sincerely congratulate them for this initiative and their achievements,” said ATW’s
Editor-in-Chief Karen Walker.
Aircraft handling can involve up to 20
different vehicles. The step-by-step replacement of individual handling processes by
electrically-driven platforms does not just
reduce the carbon footprint, but also leads
to improved working conditions on the
ground. There are currently three hybrid
aircraft tugs – known as TaxiBots – at
Lufthansa LEOS, the ground support
equipment specialist and 100-percent
subsidiary of Lufthansa Technik.
TaxiBot
Aircraft move around on the ground more
than one would think, often taxiing many
kilometers to their take-off positions. They
do so with the help of their own engines,
releasing considerable amounts of CO2.
That is why Lufthansa LEOS worked with
manufacturer Israel Aerospace Industries
(IAI) to develop a hybrid-powered tug, the
TaxiBot, which can tow the Boeing 737
ircraft deployed here, using the power of
a
its electric motors to move aircraft to the
runway.
Pilots can use “Pilot Control Mode” to
taxi their planes to the runway in line with
the regulations without having to use the
jet engines. At a position close to the runway the TaxiBot is disconnected and its
driver can drive it in “Driver Control Mode”
to the next mission. This reduces kerosene
consumption and CO2 emissions. Another
bonus: TaxiBot makes working on the
apron much quieter.
In addition, Lufthansa LEOS is finalizing
certification tests on an eTug, the first vehicle in the world being able to maneuver
aircraft up to the size of an Airbus A380
entirely under electrical power. In doing so,
its hybrid engine is significantly more ecofriendly than conventional diesel-powered
tugs. CO2 emissions are reduced by over
70 percent. At the same time, energy costs
are expected to be cut by over 60 percent
while maintenance costs should be halved.
The electric trend
Electric vehicles are especially suited for
use at airports, where the majority of trips
are short. Around ten percent of Fraport’s
3,000+ motorized vehicles are electricallypowered. This includes vehicles used in
aircraft handling such as conveyor belt
vehicles, pallet loaders and small baggage
tractors for example. Moreover, electric
cars and minibuses are not just used by
ground crews – they also find use in
employees’ carpools.
www.e-port-an.com
Meet us at...
May 24 – 26, 2016 | Geneva
EBACE
Side-by-Side Teardown
www.lufthansatechnik.com/lifecycle-services
The European Business Aviation
Convention & Exhibition is the annual
meeting place for the European business
aviation community, bringing together
business leaders and all manner of
people involved in nearly every aspect
of business aviation.
June 1 – 4, 2016 | Berlin
The illustration shows how the Side-by-Side Teardown of two
unserviceable engines allows to build up one serviceable engine.
Cost-efficiency for phase-out
With its Side-by-Side Teardown concept, Lufthansa Technik
offers a new and very cost-efficient overhaul process developed
for mature engines during their remaining time of operation.
T
he operational period prior to the
phase-out of an engine brings
new challenges and new opportunities. As part of its smart.life product for
engine phase-out optimization, Lufthansa
Technik has developed the Side-by-Side
Teardown concept. Covering the complete spectrum from single shop events
to entire fleet programs, the solution precisely meets the customers’ technical
and commercial needs in this period. In
conjunction with a reduction of an aircraft
fleet size, the new concept is a superior
tool for reducing the costs associated
with shop visits.
Instead of selling or scrapping them,
Lufthansa Technik will tear down engines
destined for phase-out. Parts are carefully
analyzed and evaluated, differentiating
between serviceable parts, repairable
parts and scrap. The repairable and
serviceable parts are then utilized for
ongoing or following shop visits by the
respective customers, drastically reducing their costs for material replacement.
The principle of smart workscoping is
Lufthansa Technik’s adaptive approach
ILA
The Berlin Air Show ILA is an international
aerospace trade show and pan-European
marketing platform. Lufthansa Technik will
participate with a booth which will be
organized in cooperation with the BDLI
(German Aerospace Industries Association).
Clear focus of Lufthansa Technik’s presence will be on VIP & Special Mission
Aircraft Services.
June 8 – 9, 2016 | Prague
MRO BEER
to engine overhaul. Depending on the customers’ technical and financial limitations,
the residual requirements of each engine
are determined and the overhaul work
scopes tailored accordingly. Workscoping
takes into account the usable parts of the
teardown engines. Due to the risk reduction arising from selling an engine below
value, a substantial benefit is achievable
from the donor engine. At the same time
the cost of shop visits of other engines is
reduced. In addition, the MRO-related
operating costs can be reduced significantly. The smart.life product itself offers a
wide range of solutions for optimizing an
engine’s life. From birth until teardown/
disassembly, a multitude of tools ensures
that reliability and cost efficiency are
smoothly maintained at the highest level.
Using this advanced product, operators
receive a truly dependable engine service
built on the competence of an experienced
airline shop.
Soeren Lehmitz
Phone +49-40-5070-61490
[email protected]
MRO Baltics, Eastern Europe and Russia
(BEER) offers attendees the opportunity to
build new relationships and forge stronger
partnerships to ensure short- and longterm success.
September 27 – 29, 2016 | Singapore
MRO Asia-Pacific
MRO Asia-Pacific is the largest conference
and exhibition in the region dedicated to
the aircraft maintenance, repair and overhaul (MRO) market.
Follow this link to find
out more about Lufthansa
Technik’s participation and
presentations at upcoming
fairs and conferences.
lufthansa-technik.com/events
28 | Products and services
Airbus
World of services
Our range of products and services can be
tailored for commercial and private fleets of
every mix, kind and age.
A300/A310
Line Maintenance
Base Maintenance
Component Services
Engine Services:
JT9D, PW4000-94,
GE CF6-80C2
Total Support Services
Total Support Services are the first choice for
any customer wanting to enjoy cost-efficient
and reliable flight operations and focus on his
core business at the same time.
• Total Operational Support (TOS®)
• Total Technical Support (TTS®)
• Total Base Maintenance Support (TBS™)
• Total Material Operations (TMO®)
• Total Component Support (TCS®)
• Total Engine Support (TES®)
• Total Landing Gear Support (TLS™)
• Aircraft Leasing & Trading Support (ALTS®)
A318
A300
A319
A318
Single Services
Single services and shop load events such as
letter checks, engine overhauls or repairs of
single components are at the core of a unique
assembly of products and services.
• Aircraft Services
• Component Services
• Engine Services
• Landing Gear Services
• VIP & Special Mission Aircraft Services
A320/neo
A319
A321
A320neo
H otl i ne
A321
49
- 4 0 - 5 0 70
Hotline
24/7
k
AOG des
308
Please follow this link for the complete MRO service portfolio and more
details about Lufthansa Technik’s
solutions for fleets of any size.
www.lufthansa-technik.com/services
A330
-4
eServices
Lufthansa Technik’s Technical Operations
Websuite manage/m® allows operators
to manage their technical operations via a
web-based system.
+
Special Services
Lufthansa Technik offers a product portfolio
reaching beyond traditional MRO services
from the manual.
• Composite Repairs (ARC®)
• Engine Parts & Accessories Repair (EPAR)
• Maintenance Management Services (MMS)
• Logistics and training
• AOG services
• Surface treatment
Original Equipment Innovation – OEI
Lufthansa Technik has successfully
established a line of cabin products.
• Cabin management & IFE systems
• Aircraft and cabin equipment
• Connectivity
• Patient transport solutions
Airbus
A300/A310
A340
A330
Airbus A318
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56
Completion
Airbus
A319
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-5, V2500-A5
Completion
Airbus
A320/neo
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-5, V2500-A5
Completion
Airbus
A321
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-5, V2500-A5
Completion
Airbus A330
Line Maintenance
Base Maintenance
Component Services
Engine Services: CF6-80,
PW4000-100, Trent 700
Completion
Airbus A340
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-5, Trent 500
Completion
A350
A340-300
Airbus A350
Line Maintenance,
Component Services,
Engine Services:
Trent XWB
A380
Airbus A380
Line Maintenance
Base Maintenance
Component Services
Engine Services: Trent 900
Completion
Products and services | 29
Boeing
737 CL/NG
Regionals
Boeing 737 CL/NG
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-3, CFM56-7B
Completion
737 MAX
737NG/MAX
Boeing 737 MAX
Q-Series
Bombardier Q400
Line Maintenance
Base Maintenance
Component Services
Engine Services:
PW100, PW150
Q-Series
CRJ
Bombardier CRJ
Line Maintenance
Base Maintenance
Component Services
Engine Services: GE CF34
Component Services
Further services
in preparation
CRJ 700
747
737MAX
757
747-8
Boeing 747
Line Maintenance
Base Maintenance
Component Services
Engine Services: JT9D,
PW4000, CF6-80C2
Completion
ERJ/E-Jets
ERJ 190
Embraer
135/145, 170/175, 190/195
Line Maintenance
Base Maintenance
Component Services
Engine Services: GE CF34
Boeing
757
Line Maintenance
Base Maintenance
Component Services
Engine Services:
RB211-535
Completion
757
767
Boeing 767
Line Maintenance
Base Maintenance
Component Services
Engine Services:
PW4000-94, CF6-80C2
Completion
767
777
Boeing 777-9X
vorläufige Zeichnung
777
777X
Boeing 777
Business Jets
Airbus Corporate Jets
Line Maintenance
Base Maintenance
Component Services
Completion
ACJ
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56, V2500-A5
Completion
Boeing 777X
Boeing Business Jet
in preparation
Airbus Corporate Jetliner Line Maintenance
BBJ
Base Maintenance
Component Services
Engine Services:
CFM56-7B
Completion
787
Boeing 787
Line Maintenance
Component Services
Engine Services*
Completion
Bombardier
Challenger, Learjet,
Global Express.
Line Maintenance
Base Maintenance
Component Services
Engine Services: CF34
*schedule to be defined
787
MD-11
MD-11
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CF6-80C2, PW4000-94
Bombardier
Boeing Business Jet (BBJ)
Challenger Family
Embraer
Embrear Executive Jets
Embraer
Legacy, Lineage.
Line Maintenance
Base Maintenance
Component Services
Engine Services: CF34
30 | Contacts
Senior Vice President
Corporate Sales
EUMEA
Corporate Sales
Americas
Robert Gaag
p +49-40-5070-68406
[email protected]
Frank Berweger
p +1-305-379-1222
[email protected]
Let’s talk about solutions
Vice President
Corporate Sales
Eastern Europe
and CIS
Dmitri Zaitsev
Vice President
Corporate Sales
Europe
Sahib Ajjam
p+1-305-677-5199
[email protected]
Georgios Ouzounidis
p+49-40-5070-5295
[email protected]
Vice President
Corporate Sales
Middle East and Africa
Vice President
Corporate Sales
Latin America
and Caribbean
www.lufthansatechnik.com/sales
p+49-40-5070-5404
[email protected]
Vice President
Corporate Sales
USA and Canada
Jörg Femerling
p +1-305-379-2604
[email protected]
America and Canada
Canada
Dan Hepworth
p +1-514-245-0143
daniel.hepworth@
lht.dlh.de
Lessors North
America
Lydia Martin
p +1-818-232-5956
lydia.martin@
lht.dlh.de
Richard Haas
p+49-40-5070-3053
[email protected]
Europe, Middle East and Africa
Chile
Carlos Sotomayor
p +56-2-2573-7770
carlos.sotomayor@
lht.dlh.de
BeNeLux
Rudi Preud’homme
p +32-2-752-8690
rudi.preudhomme@
lht.dlh.de
Dubai
Italy
Emanuela Marabese
p +39-02-58571483
emanuela.marabese@
lht.dlh.de
Turkey
Ziad Al Hazmi
p +971-4-4057-557
ziad.al-hazmi@lht.
dlh.de
Fulya Türköz
p +90-212-465 55 57
fulya.tuerkoez@
lht.dlh.de
Contacts | 31
Corporate Sales
Asia Pacific
Gerald Steinhoff
p +65-6733-5539
[email protected]
Vice President
Corporate Sales
VIP & Special Mission
Vice President
Corporate Sales
Lessors & Banks
Line Maintenance
Worldwide
Wieland Timm
p +49-40-5070-2548
[email protected]
Andreas Kehl
p +49-40-5070-4780
[email protected]
Michael Struck
p +49-69-696-69660
[email protected]
Affiliates & Corporations
Lufthansa Technik
AERO Alzey
Phone+49-6731-497-0
Fax +49-6731-497-197
[email protected]
www.lhaero.com
Lufthansa Technik
Brussels
Phone +32-2-752-8660
Fax +32-2-752-8673
[email protected]
www.lufthansa-technik.com/
brussels
Vice President
Corporate Sales
North East Asia
Benjamin Scheidel
p+852-2846-6370
[email protected]
Lufthansa Technik
Budapest
Phone +36-1-296-3000
Fax +36-1-296-3001
[email protected]
www.lht-budapest.com
Lufthansa Technik
Component Services
Phone +1-954-440-7014
Fax +1-954-302-3925
[email protected]
www.lht-componentservices.com
Lufthansa Technik
Intercoat
Phone +49-4191-809-100
Fax +49-4191-2826
[email protected]
www.lht-intercoat.de
Vice President
Corporate Sales
South East Asia
and Australia
Zang Thio
p +65-6733-9081
[email protected]
Lufthansa Technik
Landing Gear Services UK
Phone+44-20-8589-1941
Fax +44-20-8589-1901
[email protected]
www.lht-landinggear-uk.com
Lufthansa Technik
Logistik Services
Phone+49-40-5070-5331
Fax +49-40-5070-8667
[email protected]
www.ltls.aero
Asia and Australia
Australia &
Pacific
China
Joseph Giarrusso
p +61-3-9551-9064
joseph.giarrusso@
lht.dlh.de
Steven Wang
p +86-10-6465-1593
steven.wang@
lht.dlh.de
India
Japan
Reshma Singh
p +91-11-2568-7713
reshma.singh@
lht-services-india.com
Hidenori Sato
p +81-45-309-2777
hidenori.sato@
lht.dlh.de
Lufthansa Technik
Maintenance International
Phone+49-69-696-141910
Fax +49-69-696-90942
[email protected]
com/ltmi
Lufthansa Technik
Malta
Phone+356-2560-4000
Fax +356-2560-4190
[email protected]
www.lht-malta.com
Lufthansa Technik
Middle East
Phone+971-4-299-4443
Fax +971-4-25176-55
[email protected]
lht-middle-east
Lufthansa Technik Milan
Phone+39-02-585714-24
Fax +39-02-748-64924
[email protected]
www.lht-milan.com
Lufthansa Technik
Philippines
Phone +63-2-855-9311
Fax +63-2-855-9309
[email protected]
www.lht-philippines.com
Lufthansa Technik
Puerto Rico
Phone +1-787-230-7700
[email protected]
www.lht-puertorico.com
Lufthansa Technik
Services India
Phone+91-22-935-37409
Fax +91-99-5800-5695
[email protected]
india
Lufthansa Technik Shannon
Phone +353-61-370-000
Fax +353-61-361-100
[email protected]
lht-shannon
Lufthansa Technik Shenzhen
Phone+86-755-2777-5925
Fax +86-755-2750-0269
[email protected]
www.lht-shenzhen.com
Lufthansa Technik Sofia
Phone+359-2-4601-777
Fax +359-2-4601-251
[email protected]
www.lht-sofia.com
Lufthansa Technik
Turbine Shannon
Phone+353-61-365-512
Fax +353-61-360-513
[email protected] | www.ltts.ie
Lufthansa Technik
Vostok Services
Phone+7-495-981-5850
Fax +7-495-981-5852
[email protected]
vostok
Lufthansa
Technical Training
Phone+49-69-696-2751
Fax +49-69-696-6384
[email protected] | www.ltt.aero
Lufthansa Bombardier
Aviation Services
Phone+49-30-8875-4600
Fax +49-30-8875-4511
[email protected] | www.lbas.de
Lufthansa LEOS
Phone+49-69-696-8222
Fax +49-69-696-93888
[email protected]
www.lufthansa-leos.com
Airfoil Services
Phone +603-6145-3612
Fax +603-6141-6810
[email protected]
www.airfoilservices.com
Ameco Beijing
Phone +86-10-6456-1122
ext 4100/4101
Fax +86-10-6456-1823
[email protected]
www.ameco.com.cn
BizJet International
Phone +1-918-832-7733
Fax +1-918-832-8627
[email protected] | www.bizjet.com
Hawker Pacific Aerospace
Phone+1-818-765-6201
Fax +1-818-765-5759
[email protected]
www.hawker.com
Heico Aerospace
Phone +1-954-961-9800
Fax +1-954-987-7585
[email protected] | www.heico.com
IDAIR
Phone+49-40-5070-69416
Fax +49-40-5070-64144
[email protected] | www.idair.aero
INAIRVATION
Phone +43-2644-21111
[email protected]
www.inairvation.aero
lumics
Phone+49-40-5070-61361
[email protected]
www.lumics-consulting.de
N3 Engine Overhaul Services
Phone+49-3628-5811-0
Fax +49-3628-5811-8240
[email protected]
www.n3eos.com
Spairliners
Phone +49-40-5070-66499
Fax +49-40-5070-66742
[email protected]
www.spairliners.com
You’ve got
A350
reasons to trust us.
Airlines know what airlines need. That’s why we’re
the best choice for the support of your A350 from
day one. We’re ready for all the maintenance, repair
and overhaul services it will need – even before its
entry into service. We have the technology and the
equipment, but what’s more, we know how to keep
airlines’ most valuable assets where they belong –
in the air. And thanks to our decades of experience,
we can integrate new aircraft types quickly and
cost-effectively into existing fleets. That makes us
the ideal partner for the A350 anywhere in the world.
Lufthansa Technik AG, [email protected]
Call us: +49-40-5070-5553
www.lufthansa-technik.com/a350

- Lufthansa Technik AG

Transcription

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