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Mosaic Annual Report 2011 2012
Mosaic celebrates its donors! Our funders Mosaic expresses its profound appreciation to the following funders: United Way » Individual, Family and Group Counselling » Family Violence Counselling » Newcomer Outreach » Credit Counselling » Families & Schools Together (F&ST) Federal Funders » Citizenship and Immigration Canada » Human Resources and Skills Development Canada » Public Health Agency of Canada Provincial Funders » Ministry of The Attorney General » Ministry of Citizenship and Immigration » Ministry of Community and Social Services » Ministry of Child and Youth Services » Ministry of Health Promotions » Ministry of Health and Long Term Care » Waterloo-Wellington Local Health Integration Network » Ontario Trillium Foundation Regional and Municipal Funders Annual Report 2011 | 2012 » Counselling Grant » Community Services Grants » City of Waterloo Other Funders » The City of Waterloo » The Cowan Foundation » The Kitchener and Waterloo Community Foundation » Lyle S. Hallman Foundation » Nutrition for Learning » Pathways to Education Canada » Waterloo Region District School Board » Wilfrid Laurier University » WIND Mobile Our donors FATHER BRENNAN SOCIETY Have given to Mosaic a cumulative total of more than $1000 in this calendar year. Advocate Insurance Group Peter and Anne Brennan Buchanan Associates Clintar Landscape Management Coldwell Banker Peter Benninger Realty Ivan and Dragica Crnekovic Emmanuel United Church Factory Shoe Federation of Students Forzani Group Ltd. Gore Mutual Insurance Co Foundation Tom Hallman Jim and Sue Hallman Jim Harkins Henry Walser Funeral Home Ltd. Hoyes Michalos & Associates Josslin Insurance Brokers Ltd. James and Lee Kay Mary Kuntz Carl Leis Leis Pet Distributing Inc. M & M Meat Shops Holly and Richard Manning Manulife Financial Jacquelynne McFarlane Steve Menich Meritech Engineering Geoffrey and Margaret Moore Bill and Doreen Motz Margaret Motz MTD Products Ltd. Judy Nairn Northport Landing Inc. Pita Pit Warren and Karen Redman Merv and Diane Redman Marvin and Susan Rempel Rotary Club of Kitchener Westmount Jack and Mary Sehl Douglas and Dorene Snyder St. Agatha Mennonite Church St. Anthony Daniel Parish St. Jacobs Lions Lottery Stantec Consulting Ltd. Steed and Evans Ltd. Ray and Lisa Strayer John Villemaire and Rita Levato Greg Voisin and Marie Durrer–Voisin Voisin Developments Ltd. Wellesley & District Lions Club Gerald and Joanne White Zion Evangelical Lutheran Church INDIVIDUALS, COMPANIES & ORGANIZATIONS Andrew Abouchar Robert and Una Adams James and Sharon Adams ADP Michael Alkier Pat Allan Kimberly Allen Amber Steel Ishan Angra Ariarani Ariaratnam Arts Student Union Baby Charlotte Albert Barna Betty Bax Carol Bilton Dale Bilton Lawrence and Jane Bingeman Max and Lynn Blouw BMO Bank Of Montreal BNE Contractors Bruce and Mary Boucher John and Cathy Brothers Linda Brown Tony and Shirley Broxterman Saviour and Margaret Bugeja Paul and Colleen Bulla Calhoun Wealth Management Team Murchison and Chloe Callender Dominic and Mary Cardillo Pat and Nancy Cardillo William and Ursula Carter CAW Local 1524 Cedarbrae Public School Centre For International Governance & Innovation Mel and Donna Cescon Chartered Accountants Of Ontario Ron Cherkewski Hubert Claerhout Mary Louise Coffey Mike and Annette Collins Congregation of the Resurrection Paul and Jana Connolly Megan Conway Mary Elizabeth Corrigan Corrigan Succession Management Inc. W. Lindsay Coulter ShellyJo Courtney Craig-Girard Investment Group Crosby Volkswagen Audi Heather Cudmore Edward D’Agostino Jean Davies Deloitte Peter and Gisele Denomme Dr. Leslie Diamond Pauline Dunford East Galt Neighbourhood Assoc. Eastforest Homes Edward M. Simon, CA Professional Corp. Nancy Ellis Beth Enslow Erb & Good Family Funeral Home Joseph Ernewein Richard and Fisher Ernst Sandra Evans Carmel Evans Martin Raymond Farndale Gord and Shirley Ferguson Peter and Lyn Fisher Michael and Carolyn Fitzpatrick Patrick and Noreen Flynn Sarah Forgrave Raymond Fournier Terri Fuller Fred and Beverly Galloway Mike and Rose Gear Neil and Lea Gibson Perry and Karen Gingerich Hulene Montgomery and Michael Graham Grandview Homes Carol Grant Rose Marie Gross Derek and Sabrina Guay Anne Marie Hammer Dev Handa Marilyn Harder Mary Harrison Dr. Paul Hartleib James Hartnell Jeff Heimpel Dr. John Heitzner Steve Henri Diane Heyer Peter Hinchcliffe Barry and Lisa Hinschberger Helen Holmes Gary and Marion Howell HSBC Bank Canada Henry and Jayne Huber Ann Hutter Roderick and Alberta Jack Mary Kalau Marlene Kennedy Rev. Paul and Kathleen Kett Pauline King Mike Klopchic Frank Kossuth KPMG LLP Fred and Elizabeth Kuntz Darlene Kuntz Carl Kuntz David and Rosemary Kuntz K-W Cornerstone Paving Ltd. Nancy Kyle James and Joanne Lackenbauer William and Sophie Lavigne Carina Lawrence Herbert Lengwins Todd Letts Edward Linder Lindor Christopher Linklater Kathleen Logel Margaret Logel Susan and Garry Logel Guylaine Losier-Wey Joyce MacCallum Peter MacDonald Anne Mank Karin Manley Mary Martin Andy and Norma McAuliffe Bryce McCandless McCarter Grespan Beynon Weir LLP Joseph and Donna McKay John and Ruth McKenna MDM Office Products Inc. Kenneth and Huguette Meinzinger Ramon Metz Chris Meyer MHBC Planning Reiny and Janet Michel Beverley Middlemass Yvonne Miles Miller Thomson LLP MNP Ltd- 310 Debt Mondial Assistance Devon Moriatry Wayne and Dianne Moser Ellen Mosher Catherine Murakami Joan Murphy Susan Murphy Cynthia Nash Peter and Anke Naus Simon and Joanne Nederend Katherine Nessner George O’Neill Kathy Pandell Marg Parks Dave and Susan Pearson Peter and Barbara Peloso John Petsch John and Yvonne Pezzack Blake and Julie Phillips Rita Polzin Bernard Porlier Dave and Barb Potje Lee Potje Glen Prevost Kathy Prpic PSI Profit Solutions Int’l Inc. PWC Michael Rae RBC Dominion Securities RBC Royal Bank William and Stephanie Reinhardt Paul and Coleen Reitzel Kaye Rempel Ross Ridler RIM Corporate Philanthropy Joanne Ross David and Fran Roth John Ryrie Barbara Safri Lloyd and Clemence Salmon Fran Sandrock Scott Schaefer Margaret Schaeffer Fred Schell Ken Schiedel Bob and Carol Schmidt Edward and Marie Schnarr Jack Schoenmakers Ria Schofield Ron and Susan Schwark Scotiabank Commercial Banking Harold Seegmiller Diann Sehl Septimatech Group Inc. James Sexton Mary and James Simon Simply Hearing Software Inc. Peter Sims Jim and Nadica Sloan Sheila Smith St. Agatha CWL Stephanie Steffler Steve’s TV & Appliances Ltd. Anne Strassburger Stratford Concert Band Paul and Joanne Straus STS Mortgage Pros Brad Swanson TD Commercial Banking Toyota Motor Manufacturing Canada Inc. Transport Financial Services Twin City Dwyer Printing Co. Ltd. University of Waterloo Planning Student Association Trevor Unruh Mr and Mrs Winston Unsworth Anne VanDyke Merv and Claudette Villemaire Guy and Anne Voisin Karin Voisin Karl Wahl Waterloo Call Centre Bob and Joan Weber Juanita Weber Wellesley Dental Group Wellesley Mennonite Church Margaret White White Duncan Linton LLP Kari Wilken Marilyn Wilkinson WLU Sociology Students Assoc. Astrid Woerner Kropp Thomas Wunder Xylotek Solutions Doug and Sandra Zinger Vivian Zochowski Mosaic Programs Counselling » Children, Youth, Adult, Couple, Family, Group » Refugees and Newcomers » Emotional and Physical Abuse » Sexual Assault Credit Counselling » Money Management » Debt Repayment Program » Bankruptcy Community Services » Community Action Program for Children » Canada Prenatal Nutrition Program » School Readiness Program » Neighbourhood Associations and Community Outreach Pathways to Education Family Violence Project Workplace Programs » Employee Assistance Programs » Career Management » Outplacement Services » Workplace Violence Back Row: Karin Voisin, Susan Dusick, Merv Redman, Larry Ryan, Pat Cardillo, Lisa Strayer, Holly Harkins-Manning Front Row: Susanne Gillespie, Merv Villemaire, Vivian Zochowski Absent: Ian Cook, Sarah Shortreed Sue Gillespie Executive Director Merv Redman Board Chair thank you to our donors Main Office 400 Queen Street, South Kitchener, ON N2G 1W7 Cambridge Office 1145 Concession Road Cambridge, ON N3H 4L5 Annual Report Mosaic Board of Directors *deceased MOSAIC COUNSELLING AND FAMILY SERVICES 2011 | 2012 Vivian Zochowski Incoming Board Chair Report from the President and Executive Director KUNTZ FAMILY CIRCLE MEMBERS Have given to Mosaic to date more than $10,000 96.7 CHYM FM & 570 News Aberdeen Homes Advocate Insurance Group Amber Steel Astley Family Foundation B & W Heat Treating Ltd. BMO Bank of Montreal Buchanan Associates Paul and Colleen Bulla Canaccord Wealth Management Catholic Community Foundation of Waterloo Region City of Waterloo Clintar Landscape Management Coldwell Banker Peter Benninger Realty Community Foundations of Canada Conestoga Cold Storage Congregation of the Resurrection Manfred and Penny Conrad Cook Homes Cowan Foundation Cowan Insurance Group Deln Construction Inc. Paul and Connie* Dietrich Diocese of Hamilton Agnes Doyle Economical Insurance Group Dr. Don Edwards Electrohome Erb & Good Family Funeral Home F.K. Morrow Foundation Factory Shoe FaithLife Financial Jack Fitzgerald Robert* and Margaret Forwell Eugene George Bill and Gert Gies Glencree Investments Inc. Murray Haase Jim and Sue Hallman Jim and Susan* Harkins Heffner Motors Ltd. Henry Walser Funeral Home Ltd. Home Hardware Stores Ltd. Jeff Howroyd IBM Canada Ltd. ING Foundation Dr. Douglas Jones Kitchener and Waterloo Community Foundation Kiwanis Club of Cameron Heights Inc. Kuntz Electroplating Inc. Robert* and Mary Kuntz Carl Leis Lyle S. Hallman Foundation M & M Meat Shops Ltd. M.A. Motz Foundation Holly and Richard Manning Steve and Eve* Menich Ray and Nan Millard Morty’s Pub Wayne and Dianne Moser Bill and Doreen Motz Tom and Liz Motz MTD Products Ltd. Northport Landing Inc. Brian O’Heron Optimist Club of Twin Cities Joe* and Lee Potje Merv and Diane Redman Warren and Karen Redman Regional Municipality of Waterloo Marvin and Susan Rempel Rotary Club of Kitchener-Conestoga Rotary Club of Kitchener-Westmount Fred and Charlene Schiedel Keith and Sharon Schnarr Schneider Foods Jack and Jennifer Schoenmakers School Sisters of Notre Dame of Ontario Jack and Mary Sehl Peter and Elizabeth* Sims Sisters of St. Joseph of Hamilton St. Mary’s General Hospital Steed and Evans Ltd. Steve Scherer Family Sun Life Assurance Company of Canada Swanson’s Home Hardware Building Centre Teuton Corp The Record Twincorp Van-del Contracting Ltd. Voisin Developments Ltd. George* and Elaine Voisin Greg Voisin and Marie Durrer-Voisin Karin Voisin Mac Voisin Henry and LeeAnn Walser Waterloo Inn Conference Hotel Wellesley & District Lions Club Frances Wentges Vivian Zochowski All of us at Mosaic Counselling and Family Services are proud to be celebrating another year of success. Our commitment to deliver our mission “to strengthen community by helping people to develop the skills and confidence to overcome life’s challenges” is demonstrated through the stories on these pages. Mosaic achieves success every day through a strong commitment to our clients and families, by embracing innovation and receiving a high level of support from our community. At Mosaic, the client needs are always at the forefront of service delivery. Although many services are based out of our building on Queen Street and our offices at Langs in Cambridge, we also provide services to approximately 400 clients a week through our neighbourhood-based services across Waterloo Region. Our services are enhanced by the diversity of our staff and volunteers. We speak over 20 different languages and we represent five generations from the Silent Generation, The Baby Boomers, and Generations X, Y, Z, also known as the Internet Generation. Our staff and volunteers go above and beyond every day to ensure that our clients’ needs are being met. Success at Mosaic is achieved by embracing innovation. The highlights of this report demonstrate new approaches to service delivery, fundraising and community education. Our Pathways staff with the support of Wind Mobile established mobile education labs using laptops, tablets and wireless communication hubs for use at our tutoring sites. We continue to focus on minimizing financial barriers by developing new opportunities for donors to provide support. By educating employers and teaching skills, we support healthy workplaces, which strengthen our community. Innovation at Mosaic activates a new idea and then through evaluation improves upon that idea to ensure sustainability and success. Mosaic could not achieve all of this without the incredible depth of community support. This past year over 250 volunteers contributed 9000 hours of volunteer time. Activities include tutoring, mentoring, community outreach, administrative support, board and committee work. In addition, our partners, including other not-for-profit agencies, community organizations and the business community, provide expertise, support our initiatives and go the extra mile to ensure success. The depth of knowledge and the willingness to share this knowledge is invaluable. We are also profoundly grateful to our funders and donors who so deeply understand the need to support the programs and services at Mosaic. As Mosaic begins its 60th year of service, we would like to thank you for our success and we will look forward to the wonderful things yet to come. Respectfully, Merv and Sue tel 519.743.6333 fax 519.743.3496 [email protected] Mission Statement www.mosaiconline.ca We strengthen community by helping Charitable Registration #10688 0115 RR0001 people to develop the skills and confidence to overcome life’s challenges. www.mosaiconline.ca | Mosaic Annual Report www.mosaiconline.ca | Mosaic Annual Report 4 1 Mosaic launches trauma client assistance fund Family Violence Project welcomes legal aid and responds to needs of victim Mosaic welcomes new executive director Three years ago, Kate married and moved with her new husband to Minneapolis. In October 2011, Mosaic welcomed aboard @2011 Waterloo Region Aura Castillo and Shubhagata Sengupta were two of one hundred students who joined a new program at Mosaic five years ago Susanne Gillespie as Executive Director. Record, Ontario, Canada called Pathways to Education. Pathways came to Waterloo Region in 2007 as Mosaic partnered with Pathways Canada to bring Pathways Kitchener celebrates as first cohort leads the way to a graduation nation As far back as she could remember, Naomi recalled a childhood of physical, sexual and emotional abuse. As a It wasn’t long before Kate started to see another side to her new spouse. He began young woman, Naomi struggled with panic attacks and the fear that others were watching her. While Naomi yelling at her, calling her names, isolating her from family and friends, and abusing Sue came to Mosaic with more than twenty PATHWAYS TO EDUCATION this successful program to the Kingsdale and Chandler-Mowat students in Kitchener. Designed to break the cycle of poverty had managed to support herself, she was unable to do so in a public environment. Naomi did her work in her physically, sexually, and emotionally. Kate summoned her courage and left her years of experience in delivering community GRADUATES: Aura Castillo, by keeping youth in school, Pathways breaks down barriers and provides students with opportunities to help them to graduate isolation, grocery shopped at night when no one else was in the store, and avoided any non-essential activity partner, returning to begin a new life in Kitchener. based health and social services in provincial, Shubhagata Sengupta regional and local settings. As the Program and Musa Ndlovu that took her outside of her own four walls. It was an isolating and draining existence. One day shortly after Naomi’s 30th birthday, Naomi was recognized for her thorough and efficient work and was offered a new job But Kate’s ordeal was not over. In retaliation, her husband posted pictures of her in an office. The job, however, necessitated that she walk four blocks to her downtown office and interact with on the internet in a bikini with an ad offering sexual favours. Men began arriving at Adult and Senior Counselling Programs people several times a day. Naomi desperately wanted the job, but she just could not get beyond the fear. her door and approaching her in the parking lot of her home in response to the ad. for more than ten years, Sue oversaw a staff of 90 delivering service in 28 offices, several partners of the FVP. The Domestic Violence Unit of the Waterloo Regional managed a budget of $6 million, and worked Pauline. Pauline began by listening to Naomi and helping her to deal with her childhood trauma. Pauline Police Service, Women’s Crisis Services, and the FVP’s most recent partner, Legal collaboratively with multiple organizations also taught Naomi skills to help her manage her anxiety and provided her with tools and techniques to Aid, all came together to provide the help that Kate needed. Kate was moved to a help her to calm herself and to find emotional freedom. Naomi started by walking one block from her shelter and a safety plan was created. The web server in Amsterdam was contacted home and back, then two blocks, then three. From there, Naomi added other activities, like Tai Chi. It took and the site was shut down. Although charges could not be laid, the police a number of months, but Naomi eventually accepted that job. Naomi credits Pauline for “opening up her contacted their counterparts in the States who cautioned the accused. see their hopes realized as they move on to a wide range of education and career paths.” Sue Gillespie That’s when Kate came to see Julia at the Family Violence Project. Julia involved including the Ministry of Health, Local Health Integrated Networks and the United Way. The Kate’s story illustrates the effectiveness of providing a collaborative response all miles on end, all the while socializing with others. under one roof for victims of domestic violence. For this reason, the Family Violence Like Naomi, many adults and children face traumatic incidents in their lives. This trauma may be physical Project continues to be viewed as the go-to centre for best practices, innovation or emotional abuse, violent events from countries of origin, bullying and harassment, loss and isolation, and leadership both nationally and internationally. In 2011, the FVP hosted visitors or relationship distress. Regardless of the type of trauma, we know that individuals who suffer from such from locations such as Vancouver, Hong Kong and Mexico. In 2011, the FVP was ordeals, need our help. In order to provide that help, Mosaic has established a Trauma Client Assistance also pleased to add Legal Aid to the Project that has provided services to more Fund. “This fund helps the most vulnerable members of our community who would otherwise not be able than 500 clients since joining the collaborative. to afford these services,” says Mosaic’s Executive Director Sue Gillespie. ”At Mosaic we are dedicated to helping all people regardless of their ability to pay, but we have to find a way to cover those costs. The Trauma Client Assistance Fund is designed to do just that.” Annual Report Left untreated, trauma can lead to stress and anxiety disorder, depression and suicide, mental health the work of Mosaic. “We recognized Sue’s partnering capabilities and relationship with “She is a dynamic woman with a history of providing innovative and visionary direction.” Demand for credit counselling reflects current economic times With an ongoing focus on educational outreach, the credit counselling department is hoping to help individuals to develop skills to avoid the stress and challenges that come with financial struggles. Mosaic helps local businesses manage violence in the workplace Dr. Peter Jaffe with mental health concerns, a majority of whom are women and children. To address these concerns, in April 2011 Mosaic and its key partner, Reception House Waterloo Region, launched a two-year pilot project called The Promise of Partnership. Funded by Citizenship and Immigration Canada, Dr. Stephen Hart needs of government-assisted and privately-sponsored refugees. Over the course of our first year, more than 150 clients were served through one-on-one and family counselling, or through group programming. Meetings were held with over 60 agencies and community groups to raise awareness about the project and its objectives, and to encourage a symposium to share the lessons learned to date so that we can contribute to building a more welcoming and responsive service system aimed at addressing the mental health needs of refugees in our region and contribute to their resiliency, both individually and as communities. This project is the only one of its kind in Ontario and is seen as a possible model for expansion into other regions as a promising practice if its successes can be effectively demonstrated. Already the project team is receiving inquiries into the approach from other parts of the province who To date, clients are very satisfied with the clinical supports they are receiving through the Project. One client expressed his experience of counselling in the following way: “Please tell them how much this helps. We come from difficult [past lives]. We need this help. You are saving us.” A community partner who works closely with the Iraqi population in Kitchener-Waterloo, expressed it this way: “It is changing the way the community sees Canadian services. They know it is for them too, now. For the Year Ended March 31, 2012 2012 Operating Fund To help leaders build the capacity to respond to violence risk, Mosaic, in partnership with the Waterloo Regional Police Service, hosted an all-day conference in May 2012. The Workplace and “The day was about building organizational capacity to deal with these difficult and complex threats,” says Kathie. “Our focus was on creating resilient organizations and healthy communities.” Tony Tavares is one of Mosaic's many volunteers that make a difference Over 100 business leaders attended the workshop from a broad mix of large and small regional organizations. Feedback was excellent, well-captured by one HR leader: ‘Kudos to the Mosaic team organizations who don’t normally cross paths, but really need to all come together for one common goal. I was so pleased with the day today. As HR professionals and leaders I think it’s events like this that really allow our eyes to be open and start to take a proactive approach versus reacting and putting policies and procedures in place once a crisis occurs.” Mosaic’s Workplace Programs provides service to assist regional employers in creating healthy, performing workplaces. In addition to offering Employee Assistance Programs (EAPs), Mosaic’s Workplace Programs offers training, critical incident response and consultative services. Community services at Mosaic shares Cami's story 4-year old Cami and his family characterise the challenges newcomers face upon entering the school system. Living in isolation and with limited English language skills, Cami struggled with separating from his mother. To help Cami prepare for Junior Kindergarten, Cami and his mom attended Mosaic’s School Readiness Program. At first Cami would cry and scream during the entire program and would not participate or play with any toys or socialize with the other children. This went on for several weeks, and the team and parent concluded that a home visit might be just the thing to help Cami. During the home visit, Cami began to respond to the staff, laughing and talking within an environment where he felt comfortable. After the second home visit, the staff saw this comfort level trickle into his approach to the program as well. By the third home visit, Cami began to trust the staff and looked forward to attending the School Readiness Program. Today, Cami participates in all the activities, plays and laughs with the other children, has greatly improved his English-speaking skills and even tells his mother to leave the School Readiness Program room. Mom is also feeling less stressed and more confident in her parenting role, and she is enjoying improving her English skills and interacting with the adults in the program. In addition, the School Readiness Program team is pleased to see that Cami has developed the social skills and self-esteem that will help him succeed as he moves on to the elementary school system next year. They are starting to trust that you can help them.” With an easy grin, Mosaic Counselling and Family Services’ volunteer Tony Tavares recounts how some of the young men who he mentors in the Pathways to Education program educated him on Total Operating Fund Capital Fund Total REVENUES: Grants: Federal 842,088 0 842,088 840,114 0 840,114 Provincial 288,908 0 288,908 298,500 0 298,500 171,800 0 171,800 161,186 0 161,186 328,500 0 328,500 335,750 0 335,750 2,005,462 0 2,005,462 1,592,045 0 1,592,045 296,841 0 296,841 153,626 0 153,626 Fees 888,461 0 888,461 883,171 0 883,171 Donations and fundraising 625,443 0 625,443 889,735 52,595 942,330 Investment and other income 158,098 0 158,098 126,766 0 126,766 5,605,601 0 5,605,601 5,280,893 52,595 5,333,488 3,961,081 0 3,961,081 3,664,155 0 3,664,155 Program, training, travel and conferences 671,760 0 671,760 624,158 0 624,158 Supplies, marketing and fundraising 321,009 0 321,009 313,946 0 313,946 Professional fees and membership 154,933 0 154,933 119,803 0 119,803 Occupancy 225,063 0 225,063 223,134 593 223,727 0 189,944 189,944 0 223,081 223,081 269,744 0 269,744 334,990 0 334,990 5,603,590 189,944 5,793,534 5,280,186 223,674 5,503,860 2,011 (189,944) (187,933) 707 (171,079) (170,372) 205,550 2,986,064 3,191,614 204,843 3,157,143 3,361,986 $207,561 $2,796,120 $3,003,681 $205,550 $2,986,064 $3,191,614 EXPENSES: Salaries, benefits and contracted services Amortization of capital assets By Taryn Graham, Volunteer Action Centre Capital Fund 2011 Technology NET INCOME (LOSS) FOR THE YEAR NET ASSETS – beginning of the year NET ASSETS – end of the year the finer points of what it meant to swagger. In return, he listened to their stories, and over ice skating, gang prevention seminars, and New un-golf fundraising event drives away the February blahs! building gingerbread houses, he helped them to develop new skills, confidence, and think about what their vision is for when the party’s over. He’s seen some of the lessons sinking in, for example, when Pathways holds cooking competitions. Even though some of the kids on his team had never helped in the kitchen before starting the mentorship program, Tony’s group won the competition twice, and he couldn’t be more proud. He’s found that volunteering has taught him many things: particularly patience and optimism. They’re traits that he encourages in the youth he mentors, helping them adapt to new ideas, experiences, and sometimes Piggy-backing on two successful annual golf tournaments – the George Voisin Golf Invitational at Westmount an entirely new culture with an open mind and willingness to learn. Golf and Country Club, and the Mosaic Golf Classic at Galt Country Club – Mosaic decided to hold another golf fundraiser. However, this event was a little different. It required no clubs, no caddies, no golfing skills Tony started to volunteer with Mosaic a year ago, in honour of a friend whatsoever…just a little lady luck! Under the leadership of Event Chair, Mike Gillespie, the committee designed who had been a therapist there. He talked about having been supported an eighteen-hole indoor prize-winning event at Westmount Golf and Country Club in the middle of February. by volunteers and the community himself in the past: “It’s cyclical,” he says. “Really, it was a golf-themed cocktail party with lots of great prizes,” says Mike. “Between the prizes, the music “They helped me when I was in need, and I’m choosing to help them in by jazz and classical guitarist Juneyt Yetkiner, the food and the socializing, this event was a great way return. It’s given me a window to the youth – volunteering with teens helps to involve everyone – golfers and non-golfers alike – while supporting a great cause!” Mosaic is grateful to me see they’re great, and want to learn – but they need direction. We all do.” all event sponsors and contributors to this event, and special kudos to platinum sponsor Hoyes Michalos. www.mosaiconline.ca | Mosaic Annual Report www.mosaiconline.ca | Mosaic Annual Report 2 3 Annual Report are excited to learn about this innovative initiative. Programs. “Yet, most leaders say that they do not feel well-prepared.” Tony Tavares Reception House and other community partners. In the Fall, we will be hosting Statement of Operations Other grants for putting together such a fantastic conference today! It truly is amazing to see so many local participation. Presentations were delivered in diverse settings, often in culturally competent services to our clients, enhancing our relationships with MOSAIC COUNSELLING AND FAMILY SERVICES steps to respond to workplace violence,” says Kathie Must, Mosaic’s Director of Workplace along with presenters Barb MacQuarrie and Catherine Burr, experts in violence risk management. develop strategies to break down barriers and respond to the mental health solidifying the successes of the project, continuing to offer high-quality, free, Statement of Operations those are victimized at work. “Since the introduction of Bill 168, most organizations have taken Domestic Violence conference featured keynote speakers Dr. Peter Jaffe and Dr. Stephen Hart, the purpose of the project is to identify mental health challenges and As we move into the second year of the project, our energies are focused on forward to graduating its second group of students in 2012 and to continuing the journey of building a “graduation nation.” Pathways Recent studies tell us that 24% of employees have experienced domestic violence and 70% of World Health Organization estimates that at least 50% of refugees present practices in community-based refugee mental health support. Now supporting more than 500 students, Kitchener Pathways to Education and Mosaic Counselling and Family Services are looking United Way traumatic experiences encountered prior to their arrival in Canada. The Navigator Program, on issues of trauma, service gaps, and promising helping each other, and coming together as a family.” Regional and Municipal Aligning Mental Health Services For Government-Assisted partnership with Reception House and/or the Intercultural Mental Health adds Aura. “It became, and such our Kingsdale neighbourhood became, a community of students learning together, Mosaic’s Debt Management Program, distributing $931,482.32 to creditors The Promise of Partnership: Refugees are at higher risk for specific health challenges because of “Pathways became more than just a place to do schoolwork, to receive help when needed, and to learn life skills,” $43,443 annually. Credit counsellors also assisted 300 clients through on behalf of our clients. 588 clients also attended bankruptcy sessions. Region are refugees (18.3% compared to the Canadian average of 11.0%). glory to the Chandler-Mowat community.“ debt load of $25,851 per client. The average income for our families was more about the Trauma Client Assistance Fund, contact Sue Gillespie at 519-743-6333. A considerable proportion of immigrants who come directly to Waterloo us knowing, shared great experiences at places we never knew existed, and brought a newfound sense of pride and $11,038,761 worth of debt from new clients alone this year, with an average Through the TCAF campaign, Mosaic hopes to raise $1,000,000 in three years. To learn And Privately-Sponsored Refugees In Waterloo Region were with you every step of the way,” says Shubhagata. “We made new friends that somehow lived next to us without services, debt management, and bankruptcy counselling. Mosaic recorded Traumatic distress can happen to anyone at any time. 2011 | 2012 seemed to be a simple, harmless program to help us get better, but became a community of friends and mentors who funders,” says Board Chair Merv Redman. During fiscal 2011/12, Mosaic responded to the need for credit counselling issues, substance abuse, violence and crime, relationship breakdown, job loss and financial crises. Aura and Shubhagata not only graduated, but were the Kitchener program’s first valedictorians. “Pathways to Education Board was inspired by Sue’s enthusiasm for analytical skills, her effective leadership style, life.” Today, Naomi not only enjoys her new career, but she has joined a hiking club where she walks for their first group of students. “This group of young adults are ready to make their mark on the world,” says Jean Davies, Director of Pathways Kitchener. “They all worked hard, embracing opportunities and overcoming unique challenges. We are thrilled to Director of The Canadian Hearing Society’s That’s when she made an appointment at Mosaic Counselling and Family Services and came in to talk to and to pursue post-secondary education. In 2011, Pathways Kitchener staff and students achieved a milestone – graduating 2011 | 2012 Mosaic launches trauma client assistance fund Family Violence Project welcomes legal aid and responds to needs of victim Mosaic welcomes new executive director Three years ago, Kate married and moved with her new husband to Minneapolis. In October 2011, Mosaic welcomed aboard @2011 Waterloo Region Aura Castillo and Shubhagata Sengupta were two of one hundred students who joined a new program at Mosaic five years ago Susanne Gillespie as Executive Director. Record, Ontario, Canada called Pathways to Education. Pathways came to Waterloo Region in 2007 as Mosaic partnered with Pathways Canada to bring Pathways Kitchener celebrates as first cohort leads the way to a graduation nation As far back as she could remember, Naomi recalled a childhood of physical, sexual and emotional abuse. As a It wasn’t long before Kate started to see another side to her new spouse. He began young woman, Naomi struggled with panic attacks and the fear that others were watching her. While Naomi yelling at her, calling her names, isolating her from family and friends, and abusing Sue came to Mosaic with more than twenty PATHWAYS TO EDUCATION this successful program to the Kingsdale and Chandler-Mowat students in Kitchener. Designed to break the cycle of poverty had managed to support herself, she was unable to do so in a public environment. Naomi did her work in her physically, sexually, and emotionally. Kate summoned her courage and left her years of experience in delivering community GRADUATES: Aura Castillo, by keeping youth in school, Pathways breaks down barriers and provides students with opportunities to help them to graduate isolation, grocery shopped at night when no one else was in the store, and avoided any non-essential activity partner, returning to begin a new life in Kitchener. based health and social services in provincial, Shubhagata Sengupta regional and local settings. As the Program and Musa Ndlovu that took her outside of her own four walls. It was an isolating and draining existence. One day shortly after Naomi’s 30th birthday, Naomi was recognized for her thorough and efficient work and was offered a new job But Kate’s ordeal was not over. In retaliation, her husband posted pictures of her in an office. The job, however, necessitated that she walk four blocks to her downtown office and interact with on the internet in a bikini with an ad offering sexual favours. Men began arriving at Adult and Senior Counselling Programs people several times a day. Naomi desperately wanted the job, but she just could not get beyond the fear. her door and approaching her in the parking lot of her home in response to the ad. for more than ten years, Sue oversaw a staff of 90 delivering service in 28 offices, several partners of the FVP. The Domestic Violence Unit of the Waterloo Regional managed a budget of $6 million, and worked Pauline. Pauline began by listening to Naomi and helping her to deal with her childhood trauma. Pauline Police Service, Women’s Crisis Services, and the FVP’s most recent partner, Legal collaboratively with multiple organizations also taught Naomi skills to help her manage her anxiety and provided her with tools and techniques to Aid, all came together to provide the help that Kate needed. Kate was moved to a help her to calm herself and to find emotional freedom. Naomi started by walking one block from her shelter and a safety plan was created. The web server in Amsterdam was contacted home and back, then two blocks, then three. From there, Naomi added other activities, like Tai Chi. It took and the site was shut down. Although charges could not be laid, the police a number of months, but Naomi eventually accepted that job. Naomi credits Pauline for “opening up her contacted their counterparts in the States who cautioned the accused. see their hopes realized as they move on to a wide range of education and career paths.” Sue Gillespie That’s when Kate came to see Julia at the Family Violence Project. Julia involved including the Ministry of Health, Local Health Integrated Networks and the United Way. The Kate’s story illustrates the effectiveness of providing a collaborative response all miles on end, all the while socializing with others. under one roof for victims of domestic violence. For this reason, the Family Violence Like Naomi, many adults and children face traumatic incidents in their lives. This trauma may be physical Project continues to be viewed as the go-to centre for best practices, innovation or emotional abuse, violent events from countries of origin, bullying and harassment, loss and isolation, and leadership both nationally and internationally. In 2011, the FVP hosted visitors or relationship distress. Regardless of the type of trauma, we know that individuals who suffer from such from locations such as Vancouver, Hong Kong and Mexico. In 2011, the FVP was ordeals, need our help. In order to provide that help, Mosaic has established a Trauma Client Assistance also pleased to add Legal Aid to the Project that has provided services to more Fund. “This fund helps the most vulnerable members of our community who would otherwise not be able than 500 clients since joining the collaborative. to afford these services,” says Mosaic’s Executive Director Sue Gillespie. ”At Mosaic we are dedicated to helping all people regardless of their ability to pay, but we have to find a way to cover those costs. The Trauma Client Assistance Fund is designed to do just that.” Annual Report Left untreated, trauma can lead to stress and anxiety disorder, depression and suicide, mental health the work of Mosaic. “We recognized Sue’s partnering capabilities and relationship with “She is a dynamic woman with a history of providing innovative and visionary direction.” Demand for credit counselling reflects current economic times With an ongoing focus on educational outreach, the credit counselling department is hoping to help individuals to develop skills to avoid the stress and challenges that come with financial struggles. Mosaic helps local businesses manage violence in the workplace Dr. Peter Jaffe with mental health concerns, a majority of whom are women and children. To address these concerns, in April 2011 Mosaic and its key partner, Reception House Waterloo Region, launched a two-year pilot project called The Promise of Partnership. Funded by Citizenship and Immigration Canada, Dr. Stephen Hart needs of government-assisted and privately-sponsored refugees. Over the course of our first year, more than 150 clients were served through one-on-one and family counselling, or through group programming. Meetings were held with over 60 agencies and community groups to raise awareness about the project and its objectives, and to encourage a symposium to share the lessons learned to date so that we can contribute to building a more welcoming and responsive service system aimed at addressing the mental health needs of refugees in our region and contribute to their resiliency, both individually and as communities. This project is the only one of its kind in Ontario and is seen as a possible model for expansion into other regions as a promising practice if its successes can be effectively demonstrated. Already the project team is receiving inquiries into the approach from other parts of the province who To date, clients are very satisfied with the clinical supports they are receiving through the Project. One client expressed his experience of counselling in the following way: “Please tell them how much this helps. We come from difficult [past lives]. We need this help. You are saving us.” A community partner who works closely with the Iraqi population in Kitchener-Waterloo, expressed it this way: “It is changing the way the community sees Canadian services. They know it is for them too, now. For the Year Ended March 31, 2012 2012 Operating Fund To help leaders build the capacity to respond to violence risk, Mosaic, in partnership with the Waterloo Regional Police Service, hosted an all-day conference in May 2012. The Workplace and “The day was about building organizational capacity to deal with these difficult and complex threats,” says Kathie. “Our focus was on creating resilient organizations and healthy communities.” Tony Tavares is one of Mosaic's many volunteers that make a difference Over 100 business leaders attended the workshop from a broad mix of large and small regional organizations. Feedback was excellent, well-captured by one HR leader: ‘Kudos to the Mosaic team organizations who don’t normally cross paths, but really need to all come together for one common goal. I was so pleased with the day today. As HR professionals and leaders I think it’s events like this that really allow our eyes to be open and start to take a proactive approach versus reacting and putting policies and procedures in place once a crisis occurs.” Mosaic’s Workplace Programs provides service to assist regional employers in creating healthy, performing workplaces. In addition to offering Employee Assistance Programs (EAPs), Mosaic’s Workplace Programs offers training, critical incident response and consultative services. Community services at Mosaic shares Cami's story 4-year old Cami and his family characterise the challenges newcomers face upon entering the school system. Living in isolation and with limited English language skills, Cami struggled with separating from his mother. To help Cami prepare for Junior Kindergarten, Cami and his mom attended Mosaic’s School Readiness Program. At first Cami would cry and scream during the entire program and would not participate or play with any toys or socialize with the other children. This went on for several weeks, and the team and parent concluded that a home visit might be just the thing to help Cami. During the home visit, Cami began to respond to the staff, laughing and talking within an environment where he felt comfortable. After the second home visit, the staff saw this comfort level trickle into his approach to the program as well. By the third home visit, Cami began to trust the staff and looked forward to attending the School Readiness Program. Today, Cami participates in all the activities, plays and laughs with the other children, has greatly improved his English-speaking skills and even tells his mother to leave the School Readiness Program room. Mom is also feeling less stressed and more confident in her parenting role, and she is enjoying improving her English skills and interacting with the adults in the program. In addition, the School Readiness Program team is pleased to see that Cami has developed the social skills and self-esteem that will help him succeed as he moves on to the elementary school system next year. They are starting to trust that you can help them.” With an easy grin, Mosaic Counselling and Family Services’ volunteer Tony Tavares recounts how some of the young men who he mentors in the Pathways to Education program educated him on Total Operating Fund Capital Fund Total REVENUES: Grants: Federal 842,088 0 842,088 840,114 0 840,114 Provincial 288,908 0 288,908 298,500 0 298,500 171,800 0 171,800 161,186 0 161,186 328,500 0 328,500 335,750 0 335,750 2,005,462 0 2,005,462 1,592,045 0 1,592,045 296,841 0 296,841 153,626 0 153,626 Fees 888,461 0 888,461 883,171 0 883,171 Donations and fundraising 625,443 0 625,443 889,735 52,595 942,330 Investment and other income 158,098 0 158,098 126,766 0 126,766 5,605,601 0 5,605,601 5,280,893 52,595 5,333,488 3,961,081 0 3,961,081 3,664,155 0 3,664,155 Program, training, travel and conferences 671,760 0 671,760 624,158 0 624,158 Supplies, marketing and fundraising 321,009 0 321,009 313,946 0 313,946 Professional fees and membership 154,933 0 154,933 119,803 0 119,803 Occupancy 225,063 0 225,063 223,134 593 223,727 0 189,944 189,944 0 223,081 223,081 269,744 0 269,744 334,990 0 334,990 5,603,590 189,944 5,793,534 5,280,186 223,674 5,503,860 2,011 (189,944) (187,933) 707 (171,079) (170,372) 205,550 2,986,064 3,191,614 204,843 3,157,143 3,361,986 $207,561 $2,796,120 $3,003,681 $205,550 $2,986,064 $3,191,614 EXPENSES: Salaries, benefits and contracted services Amortization of capital assets By Taryn Graham, Volunteer Action Centre Capital Fund 2011 Technology NET INCOME (LOSS) FOR THE YEAR NET ASSETS – beginning of the year NET ASSETS – end of the year the finer points of what it meant to swagger. In return, he listened to their stories, and over ice skating, gang prevention seminars, and New un-golf fundraising event drives away the February blahs! building gingerbread houses, he helped them to develop new skills, confidence, and think about what their vision is for when the party’s over. He’s seen some of the lessons sinking in, for example, when Pathways holds cooking competitions. Even though some of the kids on his team had never helped in the kitchen before starting the mentorship program, Tony’s group won the competition twice, and he couldn’t be more proud. He’s found that volunteering has taught him many things: particularly patience and optimism. They’re traits that he encourages in the youth he mentors, helping them adapt to new ideas, experiences, and sometimes Piggy-backing on two successful annual golf tournaments – the George Voisin Golf Invitational at Westmount an entirely new culture with an open mind and willingness to learn. Golf and Country Club, and the Mosaic Golf Classic at Galt Country Club – Mosaic decided to hold another golf fundraiser. However, this event was a little different. It required no clubs, no caddies, no golfing skills Tony started to volunteer with Mosaic a year ago, in honour of a friend whatsoever…just a little lady luck! Under the leadership of Event Chair, Mike Gillespie, the committee designed who had been a therapist there. He talked about having been supported an eighteen-hole indoor prize-winning event at Westmount Golf and Country Club in the middle of February. by volunteers and the community himself in the past: “It’s cyclical,” he says. “Really, it was a golf-themed cocktail party with lots of great prizes,” says Mike. “Between the prizes, the music “They helped me when I was in need, and I’m choosing to help them in by jazz and classical guitarist Juneyt Yetkiner, the food and the socializing, this event was a great way return. It’s given me a window to the youth – volunteering with teens helps to involve everyone – golfers and non-golfers alike – while supporting a great cause!” Mosaic is grateful to me see they’re great, and want to learn – but they need direction. We all do.” all event sponsors and contributors to this event, and special kudos to platinum sponsor Hoyes Michalos. www.mosaiconline.ca | Mosaic Annual Report www.mosaiconline.ca | Mosaic Annual Report 2 3 Annual Report are excited to learn about this innovative initiative. Programs. “Yet, most leaders say that they do not feel well-prepared.” Tony Tavares Reception House and other community partners. In the Fall, we will be hosting Statement of Operations Other grants for putting together such a fantastic conference today! It truly is amazing to see so many local participation. Presentations were delivered in diverse settings, often in culturally competent services to our clients, enhancing our relationships with MOSAIC COUNSELLING AND FAMILY SERVICES steps to respond to workplace violence,” says Kathie Must, Mosaic’s Director of Workplace along with presenters Barb MacQuarrie and Catherine Burr, experts in violence risk management. develop strategies to break down barriers and respond to the mental health solidifying the successes of the project, continuing to offer high-quality, free, Statement of Operations those are victimized at work. “Since the introduction of Bill 168, most organizations have taken Domestic Violence conference featured keynote speakers Dr. Peter Jaffe and Dr. Stephen Hart, the purpose of the project is to identify mental health challenges and As we move into the second year of the project, our energies are focused on forward to graduating its second group of students in 2012 and to continuing the journey of building a “graduation nation.” Pathways Recent studies tell us that 24% of employees have experienced domestic violence and 70% of World Health Organization estimates that at least 50% of refugees present practices in community-based refugee mental health support. Now supporting more than 500 students, Kitchener Pathways to Education and Mosaic Counselling and Family Services are looking United Way traumatic experiences encountered prior to their arrival in Canada. The Navigator Program, on issues of trauma, service gaps, and promising helping each other, and coming together as a family.” Regional and Municipal Aligning Mental Health Services For Government-Assisted partnership with Reception House and/or the Intercultural Mental Health adds Aura. “It became, and such our Kingsdale neighbourhood became, a community of students learning together, Mosaic’s Debt Management Program, distributing $931,482.32 to creditors The Promise of Partnership: Refugees are at higher risk for specific health challenges because of “Pathways became more than just a place to do schoolwork, to receive help when needed, and to learn life skills,” $43,443 annually. Credit counsellors also assisted 300 clients through on behalf of our clients. 588 clients also attended bankruptcy sessions. Region are refugees (18.3% compared to the Canadian average of 11.0%). glory to the Chandler-Mowat community.“ debt load of $25,851 per client. The average income for our families was more about the Trauma Client Assistance Fund, contact Sue Gillespie at 519-743-6333. A considerable proportion of immigrants who come directly to Waterloo us knowing, shared great experiences at places we never knew existed, and brought a newfound sense of pride and $11,038,761 worth of debt from new clients alone this year, with an average Through the TCAF campaign, Mosaic hopes to raise $1,000,000 in three years. To learn And Privately-Sponsored Refugees In Waterloo Region were with you every step of the way,” says Shubhagata. “We made new friends that somehow lived next to us without services, debt management, and bankruptcy counselling. Mosaic recorded Traumatic distress can happen to anyone at any time. 2011 | 2012 seemed to be a simple, harmless program to help us get better, but became a community of friends and mentors who funders,” says Board Chair Merv Redman. During fiscal 2011/12, Mosaic responded to the need for credit counselling issues, substance abuse, violence and crime, relationship breakdown, job loss and financial crises. Aura and Shubhagata not only graduated, but were the Kitchener program’s first valedictorians. “Pathways to Education Board was inspired by Sue’s enthusiasm for analytical skills, her effective leadership style, life.” Today, Naomi not only enjoys her new career, but she has joined a hiking club where she walks for their first group of students. “This group of young adults are ready to make their mark on the world,” says Jean Davies, Director of Pathways Kitchener. “They all worked hard, embracing opportunities and overcoming unique challenges. We are thrilled to Director of The Canadian Hearing Society’s That’s when she made an appointment at Mosaic Counselling and Family Services and came in to talk to and to pursue post-secondary education. In 2011, Pathways Kitchener staff and students achieved a milestone – graduating 2011 | 2012 Mosaic celebrates its donors! Our funders Mosaic expresses its profound appreciation to the following funders: United Way » Individual, Family and Group Counselling » Family Violence Counselling » Newcomer Outreach » Credit Counselling » Families & Schools Together (F&ST) Federal Funders » Citizenship and Immigration Canada » Human Resources and Skills Development Canada » Public Health Agency of Canada Provincial Funders » Ministry of The Attorney General » Ministry of Citizenship and Immigration » Ministry of Community and Social Services » Ministry of Child and Youth Services » Ministry of Health Promotions » Ministry of Health and Long Term Care » Waterloo-Wellington Local Health Integration Network » Ontario Trillium Foundation Regional and Municipal Funders Annual Report 2011 | 2012 » Counselling Grant » Community Services Grants » City of Waterloo Other Funders » The City of Waterloo » The Cowan Foundation » The Kitchener and Waterloo Community Foundation » Lyle S. Hallman Foundation » Nutrition for Learning » Pathways to Education Canada » Waterloo Region District School Board » Wilfrid Laurier University » WIND Mobile Our donors FATHER BRENNAN SOCIETY Have given to Mosaic a cumulative total of more than $1000 in this calendar year. Advocate Insurance Group Peter and Anne Brennan Buchanan Associates Clintar Landscape Management Coldwell Banker Peter Benninger Realty Ivan and Dragica Crnekovic Emmanuel United Church Factory Shoe Federation of Students Forzani Group Ltd. Gore Mutual Insurance Co Foundation Tom Hallman Jim and Sue Hallman Jim Harkins Henry Walser Funeral Home Ltd. Hoyes Michalos & Associates Josslin Insurance Brokers Ltd. James and Lee Kay Mary Kuntz Carl Leis Leis Pet Distributing Inc. M & M Meat Shops Holly and Richard Manning Manulife Financial Jacquelynne McFarlane Steve Menich Meritech Engineering Geoffrey and Margaret Moore Bill and Doreen Motz Margaret Motz MTD Products Ltd. Judy Nairn Northport Landing Inc. Pita Pit Warren and Karen Redman Merv and Diane Redman Marvin and Susan Rempel Rotary Club of Kitchener Westmount Jack and Mary Sehl Douglas and Dorene Snyder St. Agatha Mennonite Church St. Anthony Daniel Parish St. Jacobs Lions Lottery Stantec Consulting Ltd. Steed and Evans Ltd. Ray and Lisa Strayer John Villemaire and Rita Levato Greg Voisin and Marie Durrer–Voisin Voisin Developments Ltd. Wellesley & District Lions Club Gerald and Joanne White Zion Evangelical Lutheran Church INDIVIDUALS, COMPANIES & ORGANIZATIONS Andrew Abouchar Robert and Una Adams James and Sharon Adams ADP Michael Alkier Pat Allan Kimberly Allen Amber Steel Ishan Angra Ariarani Ariaratnam Arts Student Union Baby Charlotte Albert Barna Betty Bax Carol Bilton Dale Bilton Lawrence and Jane Bingeman Max and Lynn Blouw BMO Bank Of Montreal BNE Contractors Bruce and Mary Boucher John and Cathy Brothers Linda Brown Tony and Shirley Broxterman Saviour and Margaret Bugeja Paul and Colleen Bulla Calhoun Wealth Management Team Murchison and Chloe Callender Dominic and Mary Cardillo Pat and Nancy Cardillo William and Ursula Carter CAW Local 1524 Cedarbrae Public School Centre For International Governance & Innovation Mel and Donna Cescon Chartered Accountants Of Ontario Ron Cherkewski Hubert Claerhout Mary Louise Coffey Mike and Annette Collins Congregation of the Resurrection Paul and Jana Connolly Megan Conway Mary Elizabeth Corrigan Corrigan Succession Management Inc. W. Lindsay Coulter ShellyJo Courtney Craig-Girard Investment Group Crosby Volkswagen Audi Heather Cudmore Edward D’Agostino Jean Davies Deloitte Peter and Gisele Denomme Dr. Leslie Diamond Pauline Dunford East Galt Neighbourhood Assoc. Eastforest Homes Edward M. Simon, CA Professional Corp. Nancy Ellis Beth Enslow Erb & Good Family Funeral Home Joseph Ernewein Richard and Fisher Ernst Sandra Evans Carmel Evans Martin Raymond Farndale Gord and Shirley Ferguson Peter and Lyn Fisher Michael and Carolyn Fitzpatrick Patrick and Noreen Flynn Sarah Forgrave Raymond Fournier Terri Fuller Fred and Beverly Galloway Mike and Rose Gear Neil and Lea Gibson Perry and Karen Gingerich Hulene Montgomery and Michael Graham Grandview Homes Carol Grant Rose Marie Gross Derek and Sabrina Guay Anne Marie Hammer Dev Handa Marilyn Harder Mary Harrison Dr. Paul Hartleib James Hartnell Jeff Heimpel Dr. John Heitzner Steve Henri Diane Heyer Peter Hinchcliffe Barry and Lisa Hinschberger Helen Holmes Gary and Marion Howell HSBC Bank Canada Henry and Jayne Huber Ann Hutter Roderick and Alberta Jack Mary Kalau Marlene Kennedy Rev. Paul and Kathleen Kett Pauline King Mike Klopchic Frank Kossuth KPMG LLP Fred and Elizabeth Kuntz Darlene Kuntz Carl Kuntz David and Rosemary Kuntz K-W Cornerstone Paving Ltd. Nancy Kyle James and Joanne Lackenbauer William and Sophie Lavigne Carina Lawrence Herbert Lengwins Todd Letts Edward Linder Lindor Christopher Linklater Kathleen Logel Margaret Logel Susan and Garry Logel Guylaine Losier-Wey Joyce MacCallum Peter MacDonald Anne Mank Karin Manley Mary Martin Andy and Norma McAuliffe Bryce McCandless McCarter Grespan Beynon Weir LLP Joseph and Donna McKay John and Ruth McKenna MDM Office Products Inc. Kenneth and Huguette Meinzinger Ramon Metz Chris Meyer MHBC Planning Reiny and Janet Michel Beverley Middlemass Yvonne Miles Miller Thomson LLP MNP Ltd- 310 Debt Mondial Assistance Devon Moriatry Wayne and Dianne Moser Ellen Mosher Catherine Murakami Joan Murphy Susan Murphy Cynthia Nash Peter and Anke Naus Simon and Joanne Nederend Katherine Nessner George O’Neill Kathy Pandell Marg Parks Dave and Susan Pearson Peter and Barbara Peloso John Petsch John and Yvonne Pezzack Blake and Julie Phillips Rita Polzin Bernard Porlier Dave and Barb Potje Lee Potje Glen Prevost Kathy Prpic PSI Profit Solutions Int’l Inc. PWC Michael Rae RBC Dominion Securities RBC Royal Bank William and Stephanie Reinhardt Paul and Coleen Reitzel Kaye Rempel Ross Ridler RIM Corporate Philanthropy Joanne Ross David and Fran Roth John Ryrie Barbara Safri Lloyd and Clemence Salmon Fran Sandrock Scott Schaefer Margaret Schaeffer Fred Schell Ken Schiedel Bob and Carol Schmidt Edward and Marie Schnarr Jack Schoenmakers Ria Schofield Ron and Susan Schwark Scotiabank Commercial Banking Harold Seegmiller Diann Sehl Septimatech Group Inc. James Sexton Mary and James Simon Simply Hearing Software Inc. Peter Sims Jim and Nadica Sloan Sheila Smith St. Agatha CWL Stephanie Steffler Steve’s TV & Appliances Ltd. Anne Strassburger Stratford Concert Band Paul and Joanne Straus STS Mortgage Pros Brad Swanson TD Commercial Banking Toyota Motor Manufacturing Canada Inc. Transport Financial Services Twin City Dwyer Printing Co. Ltd. University of Waterloo Planning Student Association Trevor Unruh Mr and Mrs Winston Unsworth Anne VanDyke Merv and Claudette Villemaire Guy and Anne Voisin Karin Voisin Karl Wahl Waterloo Call Centre Bob and Joan Weber Juanita Weber Wellesley Dental Group Wellesley Mennonite Church Margaret White White Duncan Linton LLP Kari Wilken Marilyn Wilkinson WLU Sociology Students Assoc. Astrid Woerner Kropp Thomas Wunder Xylotek Solutions Doug and Sandra Zinger Vivian Zochowski Mosaic Programs Counselling » Children, Youth, Adult, Couple, Family, Group » Refugees and Newcomers » Emotional and Physical Abuse » Sexual Assault Credit Counselling » Money Management » Debt Repayment Program » Bankruptcy Community Services » Community Action Program for Children » Canada Prenatal Nutrition Program » School Readiness Program » Neighbourhood Associations and Community Outreach Pathways to Education Family Violence Project Workplace Programs » Employee Assistance Programs » Career Management » Outplacement Services » Workplace Violence Back Row: Karin Voisin, Susan Dusick, Merv Redman, Larry Ryan, Pat Cardillo, Lisa Strayer, Holly Harkins-Manning Front Row: Susanne Gillespie, Merv Villemaire, Vivian Zochowski Absent: Ian Cook, Sarah Shortreed Sue Gillespie Executive Director Merv Redman Board Chair thank you to our donors Main Office 400 Queen Street, South Kitchener, ON N2G 1W7 Cambridge Office 1145 Concession Road Cambridge, ON N3H 4L5 Annual Report Mosaic Board of Directors *deceased MOSAIC COUNSELLING AND FAMILY SERVICES 2011 | 2012 Vivian Zochowski Incoming Board Chair Report from the President and Executive Director KUNTZ FAMILY CIRCLE MEMBERS Have given to Mosaic to date more than $10,000 96.7 CHYM FM & 570 News Aberdeen Homes Advocate Insurance Group Amber Steel Astley Family Foundation B & W Heat Treating Ltd. BMO Bank of Montreal Buchanan Associates Paul and Colleen Bulla Canaccord Wealth Management Catholic Community Foundation of Waterloo Region City of Waterloo Clintar Landscape Management Coldwell Banker Peter Benninger Realty Community Foundations of Canada Conestoga Cold Storage Congregation of the Resurrection Manfred and Penny Conrad Cook Homes Cowan Foundation Cowan Insurance Group Deln Construction Inc. Paul and Connie* Dietrich Diocese of Hamilton Agnes Doyle Economical Insurance Group Dr. Don Edwards Electrohome Erb & Good Family Funeral Home F.K. Morrow Foundation Factory Shoe FaithLife Financial Jack Fitzgerald Robert* and Margaret Forwell Eugene George Bill and Gert Gies Glencree Investments Inc. Murray Haase Jim and Sue Hallman Jim and Susan* Harkins Heffner Motors Ltd. Henry Walser Funeral Home Ltd. Home Hardware Stores Ltd. Jeff Howroyd IBM Canada Ltd. ING Foundation Dr. Douglas Jones Kitchener and Waterloo Community Foundation Kiwanis Club of Cameron Heights Inc. Kuntz Electroplating Inc. Robert* and Mary Kuntz Carl Leis Lyle S. Hallman Foundation M & M Meat Shops Ltd. M.A. Motz Foundation Holly and Richard Manning Steve and Eve* Menich Ray and Nan Millard Morty’s Pub Wayne and Dianne Moser Bill and Doreen Motz Tom and Liz Motz MTD Products Ltd. Northport Landing Inc. Brian O’Heron Optimist Club of Twin Cities Joe* and Lee Potje Merv and Diane Redman Warren and Karen Redman Regional Municipality of Waterloo Marvin and Susan Rempel Rotary Club of Kitchener-Conestoga Rotary Club of Kitchener-Westmount Fred and Charlene Schiedel Keith and Sharon Schnarr Schneider Foods Jack and Jennifer Schoenmakers School Sisters of Notre Dame of Ontario Jack and Mary Sehl Peter and Elizabeth* Sims Sisters of St. Joseph of Hamilton St. Mary’s General Hospital Steed and Evans Ltd. Steve Scherer Family Sun Life Assurance Company of Canada Swanson’s Home Hardware Building Centre Teuton Corp The Record Twincorp Van-del Contracting Ltd. Voisin Developments Ltd. George* and Elaine Voisin Greg Voisin and Marie Durrer-Voisin Karin Voisin Mac Voisin Henry and LeeAnn Walser Waterloo Inn Conference Hotel Wellesley & District Lions Club Frances Wentges Vivian Zochowski All of us at Mosaic Counselling and Family Services are proud to be celebrating another year of success. Our commitment to deliver our mission “to strengthen community by helping people to develop the skills and confidence to overcome life’s challenges” is demonstrated through the stories on these pages. Mosaic achieves success every day through a strong commitment to our clients and families, by embracing innovation and receiving a high level of support from our community. At Mosaic, the client needs are always at the forefront of service delivery. Although many services are based out of our building on Queen Street and our offices at Langs in Cambridge, we also provide services to approximately 400 clients a week through our neighbourhood-based services across Waterloo Region. Our services are enhanced by the diversity of our staff and volunteers. We speak over 20 different languages and we represent five generations from the Silent Generation, The Baby Boomers, and Generations X, Y, Z, also known as the Internet Generation. Our staff and volunteers go above and beyond every day to ensure that our clients’ needs are being met. Success at Mosaic is achieved by embracing innovation. The highlights of this report demonstrate new approaches to service delivery, fundraising and community education. Our Pathways staff with the support of Wind Mobile established mobile education labs using laptops, tablets and wireless communication hubs for use at our tutoring sites. We continue to focus on minimizing financial barriers by developing new opportunities for donors to provide support. By educating employers and teaching skills, we support healthy workplaces, which strengthen our community. Innovation at Mosaic activates a new idea and then through evaluation improves upon that idea to ensure sustainability and success. Mosaic could not achieve all of this without the incredible depth of community support. This past year over 250 volunteers contributed 9000 hours of volunteer time. Activities include tutoring, mentoring, community outreach, administrative support, board and committee work. In addition, our partners, including other not-for-profit agencies, community organizations and the business community, provide expertise, support our initiatives and go the extra mile to ensure success. The depth of knowledge and the willingness to share this knowledge is invaluable. We are also profoundly grateful to our funders and donors who so deeply understand the need to support the programs and services at Mosaic. As Mosaic begins its 60th year of service, we would like to thank you for our success and we will look forward to the wonderful things yet to come. Respectfully, Merv and Sue tel 519.743.6333 fax 519.743.3496 [email protected] Mission Statement www.mosaiconline.ca We strengthen community by helping Charitable Registration #10688 0115 RR0001 people to develop the skills and confidence to overcome life’s challenges. www.mosaiconline.ca | Mosaic Annual Report www.mosaiconline.ca | Mosaic Annual Report 4 1
