To you as a customer in ElmNets` fiber network

Newsletter
To you as a customer
in ElmNets’ fiber network
In this newsletter from ElmNet AB, we want to inform you as a customer about
news in our fiber network. We send you these kinds of newsletters four times a
year together with the network invoice.
New suppliers in our network
We can now announce the arrival of
new suppliers in our fiber network:
• Ownit, new broadband provider.
• Telia, can now deliver IP-telephony.
• ComHem, new TV provider.
You find all suppliers on
www.almhult.qmarket.se.
E-invoice – soon a reality
2/2016
July
We can now offer direct debit – as
a step to get your bill as an e-invoice. With direct debit payment your
network charge will happen automatically. To get your e-invoice on direct
debit send in the form that you find on
your online banking.
We estimate that e-invoice will be introduced in the autumn. More information about when and how to proceed is updated on www.elmnet.se.
We want your email address...
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For updated information immediately
when something happens please register your email address at
www.elmnet.se/bestallning or contact
us. See our contact information below.
What do you think?!
We would like to know what you think
about your suppliers, our entrepreneur
Telarco and ElmNet course! Please leave your comments in the questionnaire on www.elmnet.se/tycktill
What should you do in case of disturbances?
Although the fiber cable is reliable and immune
to electronic interference, it can be interrupted
for various reasons. Below you will find information about what to do in case of any incidents and disturbances with your fiber connection.
Problems with your service
If your connection does not work, start to reboot all the equipment by:
1. Unplug the router so that it is de-energized.
2. Disconnect the power adapter from the
electrical outlet and allow the fiber box to
be without power for about 15 minutes.
3. When the fiber box restarts, connect it
directly to your computer with a network
cable.
4. If the problem persists, contact your service
provider. Write down your provider numbers so it is easy to reach in case of fault.
Questions?
You are always welcome to contact us if you
have any further questions or concerns.
Contact:
John-Arne Sandström, CEO
ElmNet AB
Phone: 0476-555 51
E-mail: [email protected]
5. The service provider then does a check out
and possibly a technician might come home
to you to check the equipment.
6. If the service provider determines that the
fault is not with them, you should request
that they leave the matter to our communication operator Zitius.
Problem with the fiber cable
If you as a customer know with certainty that
you have a physical failure on the fiber cable,
report it directly to ElmNet, phone 0768-86 88
62.
Please visit www.elmnet.se for ongoing information about news in our fiber network.
ElmNet AB wish you a happy summer!