WATERLOO WELLINGTON CCAC STRATEGIC PLAN 2013-2016

WATERLOO WELLINGTON CCAC
STRATEGIC PLAN 2013-2016
wwccac.org/strategic_plan
Table of Contents
3
A Message from our Board Chair and CEO
4
Ontario Action Plan for Health Care
5
Waterloo Wellington Health System Strategy
7
WWCCAC Strategic Plan
14 Enablers To Support Our Plan
15 Our Objectives for 2016
VISION STATEMENT: Outstanding Care - Every Person, Every Day
3
A Message from our Board Chair and CEO
Outstanding Care – Every Person, Every Day
You and your family are our first priority. You are the
heart of our 3 year strategic plan. Our vision to provide
“Outstanding care – Every Person, Every Day” may look
different for each person and family we work with. It is
up to us to find out how we can create this outstanding
care experience for you.
Michael Delisle
Board Chair
We know our health care system is fragmented and
at times can be challenging to find the services and
care you need when you need it. It is for this reason
that our organization, along with other local health
care organizations, are working to create a seamless
experience as you travel through the health care
system – ensuring you receive fair access to services,
personalized care coordination and quality service.
We commit to work with you, your family caregivers, your family physician and others
involved in your care to help you live a healthy and independent life in our community
and in your home.
Working With You to Achieve Your Health and Independence
Goals
One of my first tasks as CEO was to contribute to and finalize our new 3 year strategic
plan. I am inspired by the direction of our plan.
We commit to provide you with personalized care to meet
your unique needs and to work with you to achieve your
health and independence goals. We commit to connect
you to the care you need, when and where you need it to
achieve these goals.
We will bring to life our directional plan and measure and
report our progress openly.
We know you want to stay in your home as long as
possible. You and our community are relying on a strong
home and community care system now and in the future.
Our plan will move us in this direction.
Gordon Milak
Chief Executive Officer
4
Ontario Action Plan for Health Care
WWCCAC Strategic Plan is based on
Ontario’s Action Plan for Health.
The Action Plan for Health Care in Ontario will
ensure families get the best health care where
and when they need it, while ensuring all
Ontarians get better value for their health dollars.
It will focus on three priorities aimed at
preventing illness, increasing access to family
doctors and supporting Ontario’s growing senior population.
• Keeping Ontarians Healthy
• Faster Access to Stronger Family Health Care
• Access to the Right Care, at the Right Time, in the Right Place
The Action Plan for Health Care in Ontario builds upon the significant progress
that has been made in improving Ontario’s health care system since 2003 and
is the next step in the Ontario government’s plan to protect health care for our
children and grandchildren.
The Waterloo Wellington CCAC’s Strategic plan builds on the foundation of change
established by the Action Plan for Health Care in Ontario
5
Waterloo Wellington Health System Strategy
Waterloo Wellington Health Services Plan for the Residents
of Waterloo Wellington
WWCCAC Strategic Plan is based on the
Waterloo Wellington System Strategy
which is founded on the Ontario Action
Plan for Health.
The Waterloo Wellington Local Health
Integration Network (WWLHIN) sets the
direction and makes decisions regarding
local healthcare services, integration and
funding to meet the needs of the residents
of Waterloo Wellington.
Health care
providers funded by the WWLHIN include:
• home care
• mental health addictions hospitals
• long-term care facilities
• community health centres
Mission:
To lead a highquality, integrated
health system for our
residents.
Vision:
Better Health – Better
Futures
Core Value:
Acting in the best
interest of our
residents’ health and
well-being.
6
7
WWCCAC Strategic Plan
Our Strategic Plan Design
The WWCCAC Board of Directors led the strategic plan design over a 5 month
period. The plan began with a review of an in-depth community needs assessment
and an environmental scan wwccac.org/strategy and involved consultation of staff,
80 health system leaders and the public. This plan reinforces our commitment
to ensuring safe, high quality seamless and coordinated care across the Waterloo
Wellington region.
8
We will provide you with a positive and personalized care experience by
providing you with timely assessments, information and care; connecting
you to the services to meet your needs.
We know when you or your loved one loses their independence to an illness or life
changing sickness it can be overwhelming. Even though many services are available
in our community you may not know how to find them or you may question which
door is the right one to knock on for help.
You have told us that when you need help, you want it to be timely and in the right
place –preferably in your own community and at home.
You have also told us that you would prefer us to work with you as opposed to
provide care to you. You wish to be empowered as active and knowledgeable
partners in the health care process. You are unique and have your own unique
health and wellness goals. You want us to see you as the unique person you are and
respect your wishes related to your care needs, your independence and health goals.
9
1.1
Provide you with Care When and where you need it:
We commit to provide you with timely, personalized assessments, information,
care and connections to the health and social services you need, when you need
it.
How we will do this:
Your health and independence situation can change over time. Providing
you with online information to research local health and social services by
geography will help you stayed informed and empowered to make choices for
your care needs as they change.
When you need help to sort through various services and finding the right door
to knock on, you can call 310CCAC and we will listen to your care needs and
help connect you to the right health and social service.
When you need care in your home we will ensure your care needs are assessed
quickly and arrange for the right care based on your care needs. We work with
your family and friend caregivers as we know just how important they are to
your well-being.
1.2 Foster a Positive Care Experience:
We will foster an informed and positive care experience for you and your family.
How we will do this:
We commit to listen to you and your family and respect your personal care
wishes. We will seek to understand your personal needs, preferences and
values. It is then that we will create together a care plan that helps you
achieve the health and independence you deserve. Together we will evaluate
how this plan is working to achieve your goals and adjust the plan as required.
We will ask you to evaluate our interactions with you so we can learn and
improve how we can create a positive experience for you.
When your goals are met we will conclude our services knowing you can reach
out to our organization at any time for assistance.
10
Enable better health care outcomes, safe independence and sustainable
value for money by adopting evidence-based, high quality approaches to
care
You value your health, your independence and
ability to choice to live in your home as safely
and as long as possible.
You have told us that when you need help to
regain your independence and health you want
it to be the least intrusive, the most effective,
expedited safest care possible.
You also have
told us that you want to have a say in the level
of risk you live with in your home. As taxpayers you want to ensure that your dollars
invested in health care result in safe care
provided in the most economically way possible.
We aim to do no harm and to ensure that the care you receive in the home and in
the community is based on the best way to provide that care, ensuring you achieve
the health outcomes you deserve.
“We have an aging demographic in Ontario. In
order to provide the best care for people who
want to be in their homes, we have to change
the system.”
Kathleen Wynne,
Premier of Ontario
11
2.1 Deliver Safe High Quality, Evidence Based Care:
We will adopt evidence-based practices to improve the quality of your care,
deliver better health outcomes and support value for money for long-term
system sustainability.
How we will do this:
We will base our care provided to you on solid evidence, taking into
consideration your individual situation, preferences and characteristics.
We will not do something just because we have always done it that way. We
commit to find new and better information and practices to make decisions
and to provide care that will result in better health outcomes for you.
Whenever possible we will provide you with care in the home and in the
community as we know it is not only more economical but it is where you
would like to receive care when possible.
2.2 Support Safe Independence:
Partner with you and your health care team to provide the information, tools
and support that enable you to live safely and independently in your home and
community.
How we will do this:
You have the right to define what safe independence looks like to you. We will
listen to you and work with you whenever possible to support you with your
wishes.
We will work along-side you and your family to provide you with information,
aids and coaching on ways for you to live safely and independently at home.
12
Creating a more seamless and coordinated health care system by partnering
with our patients, families and service providers and leveraging
information technology
As you travel through the health care system you will
see many different health care professionals – your
family physician, a medical specialist, hospital and
our home care professionals. You have told us it is
important that your care team share the information
you have provided them so you do not have to repeat
your story. It is important to you that we standardize
our information and communications systems so we
can share your information within your care team as
you seek help.
It is not enough that your care team shares
information with one another but it is important that
we work together with you to achieve your health goals.
When you are very ill it
is important not only to you but to your family to know you have the right team of
professionals caring for you. When you need to move from one health care provider
or organization to another, it is
important there is a smooth handoff
between providers and they work
together to help you.
In an age where technology is at
our finger tips, we know you expect
that you should not have to tell
your story multiple times to multiple
health care providers.
13
3.1 Partner for Seamless Care:
Partner and collaborate with your primary care physician and team, with
you and your family and other care providers to develop more seamless and
coordinated care delivery methods.
How we will do this:
Over the next three years our organization will be actively involved with your
primary care physician, hospital leaders and other community services leaders
to improve how we work together to create a smooth and organized care
experience.
We will improve your care experience as you move from one care setting to
another (e.g. hospital to home, home to a community program).
We will
focus primarily on those people with complex health conditions.
3.2 Leverage Information and Technology:
Invest in and leverage our information and technology assets to enable
seamless and cost-effective care and outcome measurement.
How we will do this:
We commit to use our current information and technology assets to their fullest potential in order to ensure that your information flows freely to those
people on your health team. We will share our health assessments so other
care team members do not repeat another assessment asking you similar
questions. We will expedite referral for care to the appropriate care team
member to improve your access to service.
When new technology is needed to create a more seamless coordinated experience for you we will work to put in place this technology.
14
Enablers To Support Our Plan
To support our priority areas we will also focus on the following enablers:
OUR PEOPLE
Investment in engaged and high performing staff in a healthy and safe work
environment.
In order to provide you with outstanding care, we rely on committed and passionate
staff. We know that our staff team has chosen the home and community care as
their careers because they believe helping people stay in their community and in
their home is important. They are committed to the philosophy that you deserve the
best health and independence possible.
We commit to invest in ensuring we have high performing and highly engaged staff
and we commit to provide a healthy and safe working environment for them.
INNOVATION
A Culture of Innovation and Accountability that drives Sustainable, Continuous
Quality Improvement.
As tax payers you have a right to know that the money directed to home and
community care is proving to benefit those we serve. We must continuously
improve how we provide care and we must look for ways to find creative and
innovative solutions to help people stay in their home as long as possible and as
independent as possible.
We must also ensure that our home care system is delivering value for the money
invested.
TECHNOLOGY
Integrated Information Systems to Connect Providers and Support Cost-Effective
Care Delivery
We will use our current information and technology assets to their fullest potential
and work to find new ways to innovate with technology to support people to live
safely in their homes as long as possible.
15
Our Objectives for 2016
• You and your loved one will know of
to search for
health and social service information independently and will be informed of
the local services within your community and can easily access these services.
• You and your family will know to contact CCAC directly at 310CCAC for
additional help and support to find services
• You will not have to repeat your health assessments and your family
physicians will be informed of your home and community services you are
receiving
• The care you receive in your home will match your health and independence
goals and you will be empowered to direct your care team
• Your family members helping care for you will be supported.
• Your information will flow freely amongst your care team so all understand
your unique care needs and know your care plan.
Proton
Station
For residents in Waterloo Region:
Township of
Southgate
519 748 2222
888 883 3313
Harriston
Wellington County
Waterloo Region
Waterloo
Kitchener
Hillsburgh
Wellington County and the
Township of Southgate:
519 823 2550
800 265 8338
wwccac.org
Guelph
310 CCAC (2222)
wwhealthline.ca
Cambridge
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Outstanding Care—Every Person, Every Day
Funding for the Waterloo Wellington CCAC is provided by the Waterloo Wellington Local Health Integration Network (WWLHIN).