Chartwells Magazine

This is Chartwells Higher Education Dining Services!
SEPTEMBER 2011
MAGAZINE
It’s a “Brand” New World in campus dining
eatlearnlive.com
Welcome
Back to School
It is truly a pleasure
to welcome our
clients, returning
students and new
students to campus
for the 2011/2012
school year. Chartwells is honored to
be your campus foodservice provider and
proud to be part of each student’s higher
education experience and journey.
As the semester begins and as we focus on
providing the best campus dining experience possible, we hope that students transitioning to college life enjoy everything that
Chartwells has to offer.
Our culinary teams will provide healthy, nutritious cuisine prepared with the freshest,
highest quality ingredients to satisfy today’s
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college students’ appetites, lifestyles and dietary needs.
As part of our Balanced U platform, students will see how we incorporate social
responsibility within our green campus dining operations that support ethical eating.
With great food comes great service.
Throughout resident and retail operations,
students can look forward to receiving outstanding service every day at every meal
from Chartwells’YouFirst trained associates.
table of
Contents
Editorials . . . . . . . . . . . . . . . . . . . 2
BRAND THIS . . . . . . . . . . . . . . . . . . . 3
Exceeding Culinary
Standards . . . . . . . . . . . . . . . . . . . 4
Extreme Green . . . . . . . . . . . . . . . 4
YouFirst Survey Says . . . . . . . . 5
Will You Be-A-star? . . . . . . . . . 6
Our Great People . . . . . . . . . . . . 7
CONTACT CHARTWELLS . . . . . . . 8
Thank you for choosing to dine on campus
with Chartwells. Our teams will ensure that
each dining experience reflects the true essence of the diverse campuses we serve.
Regards,
Steve Sweeney
President and CEO, Chartwells
EAT
Learn
live
We have a lot of exciting
news, announcements and
images to share with our audiences in the upcoming issues of Chartwells
Magazine. We hope that our readers not
only find our e-publication informative and
enjoyably but something they can share
with colleagues, clients, students and the
media. Enjoy!
No matter how great our
food looks and tastes, without
outstanding customer service,
the dining experience won’t be as memorable. Chartwells’ emphasis on YouFirst
enables us to exceed the expectations of
our guests. Thank you to our teams for
delivering outstanding service every day,
every meal and for every guest!
Variety is the spice of life and
Chartwells understands that
students want quality choices.
That’s why Chartwells branded concepts
provide a wide range of Limited Time Offers on campus each semester. Check out
the next page to learn about the diverse
cuisine students can expect this year.
Kristine Andrews, Editor/Communications
Manager, Chartwells
Patti Girardi, Vice President Marketing &
Creative Services, Chartwells
Chartwells Magazine • SEPTEMBER 2011 • EatLearnLive.com
Murali Krishnan, Marketing & Promotions
Manager, Chartwells
So Many Choices!
Students can look forward to a variety of new and exciting LTO’s or Limited Time Offers each month
in Chartwells resident and retail dining operations. From grilled tacos and skewered marinated shrimp
to locally sourced produce for vegetarian dishes, students will never say “oh no not that again!”
See What’s
Cooking!
Visit MyCompass for the LTO calendar and more information about these
limited time offers.
EatLearnLive.com • SEPTEMBER 2011 • Chartwells Magazine
3
Offering the Best!
Exceeding Our Own
Culinary Standards
Being the best in foodservice is about providing train-
ing and development for our new culinary talent with the right
support tools. Chartwells’ culinary standards ensure that we’re
providing the most appropriate and most desired food items during
a particular meal time. Students expect their favorite foods to be
available, look fresh and taste unbelievable. How food is prepared,
displayed and served to our guests is top priority. If we exceed our
own standards then we’re doing our job. This is how we remain
competitive in academic foodservice.
MyCompass
Chef Michael Lemon
Chartwells Higher Education
VP of Culinary Innovations
Extreme Green
Balanced U is Chartwells’ health and wellness platform that
promotes healthier lifestyles within campus dining operations
through the use of educational and wellness tools for students.
Balanced U now includes all sustainability programs, initiatives
and partnerships that support earth friendly practices to ensure
we’re green and we’re seen.
Laura L. Lapp
MS, RD, LDN
Chartwells’ Director of Nutrition
Carbon Foodprint website
Compass Group is pleased to introduce
the Carbon Foodprint website to Chartwells
teams.This web-based program is designed to
engage our managers and our clients to work
as partners and build an extensive strategy
to minimize the carbon impact of their food
service operation.
This easy to use web tool offers 185 choices
of strategic points via four operational paths
including:
✓Menu Engineering ✓ Kitchen Services
✓ Site Equipment ✓ Facilities
Management
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Chartwells Magazine • SEPTEMBER 2011 • EatLearnLive.com
It’s All About YouFirst
STacey shaw
Director, Field
Marketing Support,
Chartwells
Last year Chartwells rolled out its YouFirst premier guest services program
to over 200 campus locations nationwide to enhance customer service
within dining operations. With an important component revolving around
workplace positivity, over 1,300 associates and managers were surveyed
to see which factors contributed to this component as well as the general
impact the YouFirst program has made thus far. Chartwells, in conjunction
with Dr. Beth Cabrera, a researcher and consultant with Cabrera Insights,
developed the “Workplace Positivity Inventory” survey.
The survey results revealed:
n
Chartwells associates are not only engaged in YouFirst, but feel the
strategy is aligned with their values.
n
Simply Rally pre-service meetings were valuable to associates.
n
YouFirst has made a positive difference in service in their foodservice
location in general.
n
Chartwells associates feel the work they do is meaningful and view
Chartwells as a socially responsible organization.
n
Associates feel they receive support and respect from management.
n
Chartwells associates like the people they work with.
Additional supporting results (gathered from Chartwells’ twice annual Customer Loyalty
Surveys) measured guest service ratings before and after the YouFirst launch. Guest
service ratings increased by an average of 4-5 points from Spring 2010 to Spring 2011.
Chartwells Supports NACAS Conference
Chartwells will exhibit at the National Association
of College Auxiliary Services’ annual conference
being held at the Rosen Shingle Creek Resort
in Orlando, FL October 23-26, 2011.
Chartwells will also offer a corporate connect
session on the YouFirst guest service program
October 24th led by Lin Johnson, Chartwells’
Director of Operations.The session will focus
on the role leadership plays in creating a culture
of care, quality service, and guest loyalty.
Chartwells is proud to sponsor the NACAS 43rd
Annual Gala Event “NACAS Noches” which will
be a culture rich evening filled with traditional
local Latin music, dance and cuisine. NACAS
members could click here for details and register
for the conference. See you in Orlando!
College and university auxiliary
services interested in Chartwells
foodservice could visit booth
#101 to speak with Chartwells
sales and operations teams!
EatLearnLive.com • SEPTEMBER 2011 • Chartwells Magazine
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Recognizing Our
Great People!
A Feast for our Star Associates!
Since 1998, Chartwells teams have participated in a company-wide recognition program known as Be-A-star. The Be-A-star program is a national competition that gives our associates and teams the opportunity to be involved, recognized and rewarded for
their outstanding contributions and achievements. Be sure to look at upcoming issues of Chartwells Magazine for all of our winners that truly earned bragging rights!
Program Launch
Each year as one Be-A-star
program is winding down and
we’re declaring our winners, the
new program begins with the fall
semester. To all of our participating
teams, welcome to the Chartwells
Higher Education 2012 Be-A-star
program! This years’ theme is “Navigate
to Great” and will be your team’s
roadmap to business success and
associate recognition throughout
the year. All program components
are posted on the Be-A-star MyCompass page and the dedicated
Be-A-star Website. Introduce the
program to your teams by reviewing
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the program files, support documents and roll out video.
Thank you for your continued support and participation in the BeA-star program. We are confident
that our teams will Navigate to
Great achievements and awards
in twenty twelve!
NOMINATE SOMEONE
Want to nominate an individual
or team from another division or
sector for doing a great job? Visit
the Be-A-star website (no need to
log on) and click the “Nominate
Someone” logo.
Chartwells Magazine • SEPTEMBER 2011 • EatLearnLive.com
Diversity in Action
Compass Group and Chartwells Diversity Action Councils
The Chartwells Diversity Action
Council helps our management
teams drive diversity & inclusion initiatives
throughout our company and within our
dining operations. Chartwells ensures that
all associates are represented, engaged and
benefit from a diverse and inclusive environment through education, training and increased
awareness. To view Chartwells Diversity &
Inclusion Report click here.
Gary Green, Steve Sweeney, Nick Iula, Vince Berkeley
The Compass Group North American
Diversity Action Council (NADAC)
serves as an advisory committee to the council
and senior leadership teams to understand the
different factors of diversity and inclusion and
monitor the organization’s performance. To learn
more about Diversity Action Councils and the
NADAC, please visit altogethergreat.com.
Diversity & Inclusion
Report 2010
many voices. many
K-12 Schools
choices. one comp
any.
Colleges and
Universities
Private and
Independent
Schools
www.EatLearnLive.com
the Women’s Leadership Network
is committed to advancing associates’ careers at Chartwells and Compass Group and
encouraging the personal and professional
development of its members. Click here to
enjoy the WLN September newsletter and
link to various resources.
Pictured: Gary Green – President and CEO Compass Group North America, Steve Sweeney
Compass Community Council
Throughout the year Compass Group and its
operating companies host truly impactful events
throughout the U.S. at many exciting client venues. Officers share exclusive insight on the state
of the company and
recognize the great
people that make
Compass Group a
success. Our culinary
teams prepare innovative and appetizing cuisine
for guests. Associates from different sectors come
together to share best practices, network and
share resources. CCC’s engage associates,
establish cross-sector relationships and leverage Compass Group’s unique sectorization to
strengthen the company as a whole.
On September 20th, our associates will enjoy
one of the most unique special events venues
in New York City on the Intrepid Sea, Air &
Space Museum Complex on the Hudson River.
Guests will enjoy their time aboard the Intrepid
in style with 41,434 tons of steel beneath their
feet admiring views of the New York City
skyline. RSVP required by invitation only.
Pictured: Tracy Cancro-Chartwells
Marketing Manager University of
Miami, recognized at Miami CCC
event by Vince Berkeley-Chief Diversity Officer and Chris AshcroftExecutive Vice President of Human Resources Compass Group.
EatLearnLive.com • SEPTEMBER 2011 • Chartwells Magazine
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The Chartwells Promise:
Nourishing students is not only our business; it is our commitment to the communities in which we serve.
Chartwells is a diverse family of dedicated food and nutrition specialists serving the academic community.
We deliver customized solutions that benefit our partners through innovative programs.
Chartwells Higher Education Dining Services
3 International Drive, Rye Brook, NY 10573
Kristine Andrews
[email protected]
Phone: 914-935-5437, Fax: 704-295-5919
www.EatLearnLive.com
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© 2011 Compass Group USA, Inc.
All rights reserved.
Photo credits and Thanks:
Veronica Ospina – Compass Group Corporate Communications
Josh Mangum – Retail Brands
Mark Kaminski – Retail Brands
Retail Brand Images by Photography © Vladimir Perlovich
Chartwells Magazine production by:
Kaleidoscopic, Inc.