786.877.4047 [email protected]

ONELL
LEE
786.877.4047
[email protected]
AN EXPERIENCED MANAGER WITH EXCEPTIONAL ORGANIZATIONAL SKILLS COMBINED WITH INTEGRITY, KNOWLEDGE, AND CREATIVITY
EDUCATION
SEMINOLE STATE COLLEGE | SANFORD, FL | 2004 – 2007
A.A. DEGREE – GENERAL BUSINESS
GENERAL MOTORS COLLEGE | SANFORD, FL | 2004 – 2006
A.S. DEGREE – AUTOMOTIVE TECHNOLOGY/ENGINEERING
AUTOMOTIVE SERVICE EXCELLENCE MASTER TECHNICIAN
(A.S.E. CERTIFIED)
UNIVERSITY OF CENTRAL FLORIDA | ORLANDO, FL | 2003 – 2008
WINTER SPRINGS HIGH SCHOOL | WINTER SPRINGS, FL | 2001 – 2003
EDWARD C. REED HIGH SCHOOL | RENO, NV | 1999 – 2001
EXPERIENCE
JN UNLIMITED | APRIL 2004 – PRESENT
GENERAL MANAGER/HEAD OF OPERATIONS
APRIL 2004 – AUGUST 2009
- MANAGED DAILY OPERATIONS (PREDICTIVE DIALING,
SWITCHBOARD ROUTING, LEAD GENERATION)
- MANAGED ACCOUNTS PAYABLE AND RECEIVING
- MANAGED OVER 25 EMPLOYEES IN 3 LOCATIONS
- DIRECTED ALL PAYROLL AND FULFILLMENT OPERATIONS
- MANAGED SALES (WHEN APPLICABLE) AND PRODUCTION
- CREATED ANALYTICS AND DATA MANAGEMENT FOR
PRODUCTIVITY AND SALES
JN UNLIMITED (CONTINUED)
NOVEMBER 2012 – PRESENT
- CONCEPTUA LIZED A MOBILE PLATFORM TO PROMOTE
PROJECT COLLABORATION
- ADAPTED EXISTING CUSTOMER SERVICE PLATFORM TO WEB-BASED
VOIP PLATFORM
- HANDLE 100% OF CUSTOMER SERVICE INTERACTION (PHONE,
EMAIL, SMS)
- UPDATED ANALYTICS TO PROVIDE ACCURATE REVENUE PROJECTIONS
- CREATED QUALITY ASSURANCE PROGRAM TO RETAIN EXISTING
RESIDUAL REVENUE
- TRAINED AND SUPERVISED CUSTOMER SERVICE, FULFILLMENT,
RETENTION, AND HUMAN RESOURCES DEPARTMENTS
COURTESY PONTIAC-GMC | LONGWOOD, FL
INTERN / TECHNICIAN | JUNE 2004 – OCTOBER 2006
- PERFORMED ANY AND ALL PHYSICAL OFFICE CONSTRUCTION
(PAINTING, DRYWALL, NETWORK/WIRING, OFFICE RENOVATIONS)
- PERFORMED ALL MAJOR REPAIRS AND MAINTENANCE
- ACHIEVED AND SURPASSED COMPANY SALES GOALS OF
$1 MILLION DOLLARS
AUGUST 2009 – NOVEMBER 2012
COMPANY TRANSITIONED INTO THE TECH INDUSTRY AND QUICKLY
TRANSFORMED INTO A SMALL START-UP COMPANY WITH A FOCUS
ON SOCIAL MEDIA TRANSPARENCY AND INDIVIDUAL MARKETING.
- ACHIEVED MASTER A.S.E. CERTIFICATION
- MAINTAINED ALL CERTIFICATIONS AUTOMOTIVE SERVICE
EXCELLENCE (A.S.E.) THROUGHOUT EMPLOYMENT
- COMPLETED GENERAL MOTORS COLLEGE CO-OP TRAINING
- ACHIEVED GENERAL MOTORS HONORS
- CREATED A MOBILE OFFICE PLATFORM FOR DAILY OPERATIONS
TO PROMOTE CREATIVITY AND COLLABORATION
PROFICIENT IN
- ASSEMBLED DATABASE TO ANALYZE PRODUCTION AND MANAGE
DATA USING WEB-BASED SOFTWARE
MICROSOFT OFFICE
(EXCEL, WORD, OUTLOOK, POWERPOINT)
- CONDUCTED PHOTO SHOOTS FOR PRODUCTS AND MODELS
ADOBE PHOTOSHOP CS6
- OVERSAW PHOTO EDITING AND MARKETING MATERIAL DESIGN
HYPEROFFICE
- CONDUCTED ALL PAYROLL AND FULFILLMENT OPERATIONS