Holyrood South Resident Guide

RESIDENT GUIDE
HOLYROOD STUDENT ACCOMMODATION
CONTENTS
1. WELCOME TO HOLYROOD
A.
B.
C.
page 03
page 05
page 08
A. Cleaning schedule
B.Locks
C. Laundry facilities
4. QUICK START GUIDES
page 11
5. ELECTRICAL SAFETY
page 29
6. FIRE SAFETY
A.
B.
C.
D.
A.
B.
page 30
Fire & extinguisher types
Fire blankets
Powder extinguishers
Kitchen fire safety
7. HELPFUL HINTS FOR YOUR FLAT
Decor dos and don’ts
Communal living dos and don’ts
HELPFUL TIP
Click on any item within the
table of contents to jump to that
section. If a phrase appears in
italics and underlined within
the body of the document,
click on the item to learn more.
This is an introductory guide for residents of the Holyrood
Postgraduate Village provided by The University of Edinburgh,
Balfour Beatty Student Accommodation and Cofely GDF-SUEZ.
Enclosed is a range of information to help you settle in and become
familiar with the operational arrangements at Holyrood South
relating to facilities services managed by Cofely GDF-SUEZ,
University managed services such as cleaning, locks, laundry and
Residence Life as well as helpful tips for taking care of your new
accommodation and appliances.
About Cofely GDF-SUEZ
How to place a service request
Understanding routine, urgent and emergency requests
What happens after a service request has been logged
3. UNIVERSITY ACCOMMODATION MANAGED SERVICES
1A.
HOW TO USE THIS GUIDE
How to use this guide
About Holyrood student accommodation
Day-to-day management
2. COFELY GDF-SUEZ MANAGED SERVICES
A.
B.
C.
D.
1. WELCOME TO HOLYROOD
All services outlined are intended to support and enhance your stay
by ensuring a consistent, high level of service within a pleasant
environment.
1B.
ABOUT HOLYROOD STUDENT
ACCOMMODATION
The University of Edinburgh has partnered with Balfour Beatty
Student Accommodation and Cofely GDF-SUEZ to deliver new
postgraduate student accommodation. The property is leased by the
University from Balfour Beatty Student Accommodation over a 50
year period; thereafter the property will revert to the University.
Holyrood South
page 34
Construction of Holyrood South commenced in April 2013, this is the
first phase of a 1200 bed space post graduate student village which
will spread over the North and South side of Holyrood Road.
Holyrood North
Holyrood North will be completed in two stages in September 2015
and 2016.
page 03
1. WELCOME TO HOLYROOD
page 04
1C.
2. COFELY-GDF SUEZ MANAGED SERVICES
2A.
DAY-TO-DAY MANAGEMENT
ABOUT COFELY GDF-SUEZ
The following staff members and teams will look after your property
during your stay at Holyrood, providing a seamless service to all
residents.
Cofely GDF-SUEZ is committed to providing quality services to all
University of Edinburgh Holyrood residents. The Cofely helpdesk
operates 24 hours a day, seven days a week, 365 days a year in
order to facilitate the smooth operation of the building.
– Holyrood site manager
Lewis Thomson is the site manager for Holyrood and is
employed directly by Accommodation Services at The University of
Edinburgh. He can be reached at [email protected]
or by calling 0131 651 2070.
– Student accommodation services
– Facilities management services
Cofely is the first point of contact for residents that require
assistance with:
– Estates
Mechanical and electrical maintenance including lift maintenance,
heating, lighting, domestic water systems and internal/external
fabric maintenance such as painting
– Grounds
– Domestic cleaning
Roads, car parks, bin stores, footpaths and other hard surfaces,
grassed areas, fencing and walling, trees, shrubs and hedging
– Security services
– Utilities services
– Porter services
The provision of energy on-site
– Residence Life
Learn more about student accommodation and facilities management
services. For information regarding cleaning, security or portering
services, contact the student accommodation services department.
Important Contacts
Details
Student
accommodation
services
0131 667 1971
Security
0131 667 1971
Resident assistants
07792 400 257
Keycom help line
131 545 0000
Holyrood site e-mail
[email protected]
WHO ARE RESIDENT
ASSISTANTS?
Resident Assistants are students who
have been employed by Accommodation
Services to assist you in your transition
to Edinburgh, the University and your
accommodation. They will arrange events
and opportunities to meet other residents
and can offer advice and support if
needed. They are also on call overnight
and on weekends and are contactable
on the mobile number provided.
– Reporting an emergency (see Section 2B)
– Recording faults, complaints or compliments
– Receiving updates on reported faults to the
Cofely helpdesk
page 05
2. COFELY-GDF SUEZ MANAGED SERVICES
2B.
HOW TO PLACE
A SERVICE REQUEST
Repair requests should be reported directly to Cofely’s 24 hour
helpdesk. To contact the Cofely helpdesk please call 0333 666 1110
or email [email protected]. If the request
is urgent, please call the helpdesk directly.
When placing a repair request, be prepared to share the following
information with the helpdesk operator:
– Name and contact details
– Room number or location of the issue
– Full details of the request or problem
After providing the above details, the Cofely helpdesk operator
will provide you with a unique job number allocated to your request,
a proposed course of action and a category associated with the
urgency of the request. Facilities management technicians will
then schedule services according to priority: routine, urgent
and emergency.
page 06
2. COFELY-GDF SUEZ MANAGED SERVICES
page 07
2C.
UNDERSTANDING ROUTINE, URGENT
AND EMERGENCY REQUESTS
Routine
Urgent
Emergency
Description
Normal repairs which are
unlikely to cause a high
degree of inconvenience
Failures or defects which
do not represent a
serious risk of damage or
injury but will cause
considerable disruption
and inconvenience
Failures or defects
causing or likely to cause
widespread disruption,
injury or serious damage
to building fabric,
services, equipment
or property
Submit request via
Phone or email
Phone
Phone
Response time
1 day
4 hours
1 hour
Rectification time
7 days
24 hours
2 hours
Example works
– Flooring damage or default
– Window blind repair
or replacement
– Grill diffuser repair or filter
replacement
– Ad hoc fixtures and fittings
(clocks, shelving, etc)
– Faulty thermostat not
affecting room use
– Electrical socket not working
or affecting room use
– Sanitary ware (toilet
seat damage)
– Blinds and damaged
curtain track
– Internal doors, drive
mechanism failure
– Damaged furniture
– Internal lighting,
re-lamping
– Sanitary ware (leaky
shower, sink damage,
tap renewal)
– Access systems,
audio intercom
– Heating and ventilation
affecting room use
– Sanitary ware
(blocked sinks or toilet)
– Lifts (person trapped,
mechanical or
electrical fault)
2D.
WHAT HAPPENS AFTER A SERVICE
REQUEST HAS BEEN LOGGED
An automated acknowledgement email detailing the job reference
number and description of the request will be sent to both the person
reporting the job and other relevant representatives. If the
completion time for a job has been extended for reasons such as
delayed part shipments, denied access, etc., an automated email
will also be sent. Once the job request has been completed,
a further automated email will be sent to the requestor and
relevant representatives.
Need a status update?
Call the Cofely helpdesk at 0333 666 1110 with your unique job
reference number for a status update.
3. UNIVERSITY ACCOMMODATION MANAGED SERVICES
page 08
3A.
3. UNIVERSITY ACCOMMODATION MANAGED SERVICES
3B.
CLEANING SCHEDULE
LOCKS
Below is the cleaning service schedule for Holyrood. The day in
which your flat will be cleaned is listed on the back of your flat door
as well as introduction to your cleaner. If this day changes, you will
be advised in advance.
Bedroom locks
Cleaning frequencies
You can use the handle to exit the room and the door is still open.
This allows you to use the shower room, kitchen/living space or go
to a flatmates room without being locked out.
Daily:
Mon-Fri
Externals
Main entrances
Balconies
Paving/footpaths
Bin stores
External receptacles
Externals and
internals
High profile ground floor
glazing and entrance
Windows
Circulation space
and facilities
Stairwells/fire exits
Landings
Lifts
Laundries
Corridors/hallways,
cluster flats
Catering and
dining facilities
Cluster flat kitchen/
lounges
Wet rooms
Bathrooms/shower rooms
and WCs in cluster flats
Public wash rooms
Living/leisure/
office/reception
Common rooms
Weekly
Once you use the fob to enter your room and close the door behind
you, the door is open and any one can enter from outside.
Quarterly
Half-year
BUT, this does mean that you have to activate your lock with the fob
(from the corridor side of the door) when you wish the room to be
locked again (i.e. when leaving the building or going to sleep).
If having locked the door and you leave the room (i.e. you lock the
door to go to sleep at night and leave the room to get a glass of water
or go to the loo) you MUST take your fob with you or you will get
locked out.
Front door locks
The door locks automatically on closing.
Please do not wedge doors open as this is a fire and security risk.
An alarm can be found on the kitchen door that will sound if the door
is wedged open. Should this ring, please close the door immediately.
page 09
3. UNIVERSITY ACCOMMODATION MANAGED SERVICES
page 10
3C.
LAUNDRY FACILITIES &
CLEANING EQUIPMENT
Facility information
Using the tumble dryers
Laundry facilities are located in the
South Building on the ground floor, next
to the Common Room. Facilities can be
accessed 27/7. Need to report a repair?
Contact Cofely directly. See Section 2B.
1. Load the tumble dryer.
2. Close the dryer door.
3.Select the dryer programme:
hot, medium or no heat.
4. Insert payment.
5. Press the start button.
How much will it cost?
All machines are coin operated. The wash
cycle is £2.00 and the dry cycle is £1.00.
Laundry Watch
Laundry Watch is a PHS resource that helps
students avoid long laundry lines. Visit
laundrywatch.co.uk for real time washer
and dryer status updates, set up email
notifications to alert you when your washing
is done and review usage stats – all for
better planning.
To access Holyrood’s laundry usage stats,
visit laundrywatch.co.uk, select ‘Choose
Laundry’ and then select Location: The
University of Edinburgh and your affiliated
branch. To create or edit an account, select
the ‘Change my account details’ button.
Using the washing machine
1. Load the washing machine.
2. Close the machine door.
3.Select the wash programme: hot wash,
colour wash, synthetics, nylons,
delicates, eco hot wash, eco colour
wash, eco synthetics or eco nylons.
4. Place detergent in soap drawer.
5. Insert payment.
6. Press the start button.
A guide to care symbols
Before washing and drying any garments,
always read and follow the care instructions
beforehand. Below is a guide to help you
understand the care symbols.
30º
– Wash at
30º etc.
– Hand
wash
– Do not
wash
– Gentle
wash
– Tumble
Dry
– Do not
Tumble
Dry
– Dry flat
– Dry flat
– Hand
Dry
4. QUICK START GUIDES
page 11
COOKER HOOD
A
FOOD PROCESSOR
B
FRIDGE/FREEZER
C
INDUCTION HOB
D
KETTLE
E
MICROWAVE
F
OVEN
G
TOASTER
H
THERMOSTATIC CONTROL
I
HAND BLENDER
J
TELEVISION
K
VACUUM CLEANER
L
ENTRY PHONE SYSTEM
M
4. QUICK START GUIDES
page 12
4A.
4B.
COOKER HOOD
FOOD PROCESSOR
How to use
– To start the cooker hood, press the ON/
OFF button on the control panel.
– Select the desired speed (low, medium or
high).
– To turn the light on in the cooker hood,
select the button with the light bulb icon.
– To turn the cooker hood off, press the ON/
OFF button one more time.
Cleaning your cooker hood
Cooker
hood
Filter
Control
panel
Cooker hood control panel
A.Motor reset – pressing this button while
the hood is in operation turns it off
B. Speed 1 – sets the hood to speed 1
C. Speed 2 – sets the hood to speed 2
D. Speed 3 – sets the hood to speed 3
E. Lights – turns lights ON/OF
A
4. QUICK START GUIDES
B
C
D
E
• Before cleaning, always ensure that you
have switched your cooker hood off.
• Clean your cooker hood with mild liquid
detergent and a damp cloth. Never use
abrasive powder, corrosive solvents or
brushes.
• To clean the grease filters, soak in hot
water and washing up liquid for about an
hour. Rinse them thoroughly with hot water.
Repeat if required. Refit the filters once
they have dried thoroughly.
page 13
4. QUICK START GUIDES
page 14
4B.
page 15
4C.
FOOD PROCESSOR
FRIDGE/FREEZER
(continued)
How to use
Safety
– Always hold by the finger grip at the top,
away from the cutting edge, both when
handling and cleaning.
– Keep hands and utensils out of the
processor bowl whilst connected to the
power supply.
– Switch off and unplug before fitting or
removing parts; when not in use and before
cleaning.
How to use
– Fit the bowl onto the processor base and
turn clockwise until it locks firmly into place.
– Add an attachment over the food
processor drive.
– Fit the lid onto the bowl and turn clockwise
until the arrow on the lid aligns with the line
on the power unit.
– Plug in and switch on. The processor won’t
work if the bowl and lid are fitted incorrectly.
– Use ‘pulse’ (P) for short bursts. The pulse
will operate for as long as the control is
held in position.
– Reverse the above procedure to remove
the lid, attachments and bowl.
1
2
3
– Always switch off and unplug before
cleaning.
– Handle blades and cutting plates with care.
– Some foods may discolour the plastic. This
is normal and won’t harm the plastic or
flavour of your food. Rub with a cloth
dipped in vegetable oil to remove the
discolouration.
– Wash all parts by hand or on the top rack of
your dishwasher. A short low temperature
programme is recommended.
Usage
Foods
Knife blade
This blade is the most versatile. The
texture you get is determined by the
length of processing time.
Raw or cooked meat, vegetables,
biscuit and breadcrumbs, dough/
batter, soups, nuts, dips/spreads,
mayonnaise, etc.
Slicing plate
This is used to slice foods.
Carrots, potato, cabbage, cucumber,
courgette, beatroot, onion, etc.
Shredding plate
This is used to shred foods.
Cheese, carrot, potato and foods of a
similar texture.
Whisk
Use for egg whites and cream only.
This is unsuitable for other recipes.
Egg whites and cream
Maxi-blend canopy
Use this in conjunction with the knife
blade to increase the liquid
processing capacity of the bowl and
improve the chopping performance of
the blade.
Same as knife blade.
Citrus juicer
This is used to juice citrus fruits
Oranges, lemons, limes and
grapefruits.
11
12
3
3
4
5
6
7
8
13
8
8
8
9
Attachment
10
10
Cleaning
Attachment uses
Spatula
4. QUICK START GUIDES
10
10
– Set the temperature control to the desired
figure. Settings may be made from min, 1...
6, max, max being the coldest position.
– Never obstruct the freezer fan guard to
ensure that you obtain the best possible
performance.
Cleaning
– Soft rags and sponges are recommended
for use. Never use
any sharp or abrasive instrument for
cleaning as this may damage appliance.
– Clean the inside of the fridge with a
preferred cleaning solution but avoid
chemical cleaners with harsh odors as
smells may be absorbed into food.
– Recommended cleaning solutions include
a solution of one teaspoon of bicarbonate
soda to one pint of water or one part of
apple cider vinegar to three parts of hot
water.
Food storage tips
1. Thermostat knob
2. Interior Light
3. Adjustable body shelves
4.Defrost water collection channel
– Drain tube
5. Crisper cover
6.Crisper
7. Icebank tray
8.Deep-freeze compartment
9. Adjustable front feet
10.Fridge compartment door shelves
11. Egg holders
12. Fridge compartment
13. Freezer compartment
– Keep raw meat and poultry below cooked
food and dairy products.
– Wrap raw meat and poultry loosely in
polythene or aluminium foil to prevent
from drying.
– Wrap cheese in greaseproof paper and
then in a polythene bag excluding as much
air as possible.
– Take off any unusable leaves on vegetables
and wipe off any soil.
4. QUICK START GUIDES
page 16
4D.
4. QUICK START GUIDES
4E
INDUCTION HOB
KETTLE
How to use
How to use
– Put an appropriately sized ferromagnetic
pan on the hotplate required
– Filling
– Press the lid lock to open the lid. Fill with
at least 2 cups of water, but not above the
max. Close the lid and press down to lock.
– Switching on and off
– Plug the stand into the wall socket and
place the kettle on the stand.
– Flick the switch to turn the kettle on. The
appliance will start to heat up immediately.
– The kettle will switch off automatically once
the water begins to boil. To switch off
manually, flick the switch once again or
lift the kettle off the stand.
– Power on the hob by pressing the on/off
button once
– Select the hotplate you are using by
pressing the corrosponding button
Safety
– Unattended cooking on a hob can be very
dangerous and may result in a fire. Please
review the Kitchen Fire Safety manual for
more information.
– If the service is cracked, contact Balfour
Beatty Communities before your next use.
Using an appliance with a cracked surface
may result in electric shock.
– Metallic objects such as utensils and lids
should not be placed on the hob surface.
– Always position pans over the centre of the
cooking zone and turn the handles to a safe
position so they cannot be knocked over.
Cleaning
– Do not use sharp, abrasive cleaners or
sharp metal scrapers to clean the surface
as this may result in damage to the surface.
– Always turn the appliance off before
cleaning.
page 17
Safety
– Select the heat setting for the zone by
using the + / – buttons
– The heat setting will be shown above the
zone you have selected
– When you have finished cooking, press the
minus button to reduce the heat setting
until it is zero
– Use the On/Off Button to turn the hob off
– The kettle must be supervised when in use.
– Don’t put the kettle, stand, cable or
plug near liquid as well as the edge
of worktops.
– Only water should be heated in the kettle.
– Don’t fill above the max – overfilling may
cause the kettle to spit boiling water.
Cleaning
– Wipe the inside and outside with a damp
cloth. Keep all connectors and sockets dry.
– Descale regularly, using a descaler suitable
for use in plastic products.
4. QUICK START GUIDES
page 18
4F.
4. QUICK START GUIDES
page 19
4G.
MICROWAVE
OVEN
How to use
– After placing the food in a suitable
container, put the container on the
glass tray and shut the microwave door.
– Set the variable power control to the
desired power level.
Symbol
1
2
3
4
1.Glass cooking tray –
Made of special heat resistant glass.
The tray must always be in proper
postion before operating. Do not cook
food directly on the tray.
2.Roller guide –
The must always be used for cooking
together with the glass cooking tray.
3.Timer knob –
Used in setting cooking time for
all functions.
4.Variable power control knob –
Used to select a mircowave power level.
Safety
Only use the microwave for food
preparation. Do not use the microwave
for other tasks such as drying clothes,
paper or any other non-food items or for
sterilising purposes.
– Do not use the microwave empty, this
could damage the microwave.
– Do not use the top of the microwave
for storage.
– If smoke is observed, switch off or unplug
the appliance and keep the door closed in
order to stifle any flames.
Power level
Output power
Warm
120W
Defrost
230W
Medium
385W
Medium high
540W
High
700W
– Set the operating time by turning the timer
control. Once stopped, the microwave
cooking starts.
– The microwave will turn off automatically
when the timer reaches ‘OFF’.
Cleaning
– Turn off prior to cleaning.
– Wipe splatters with a damp cloth after they
happen to avoid solidifying. Mild detergent
may be used.
– The outside microwave surface should be
cleaned with soap and water and dried with
a soft cloth. Water should not be allowed to
seep into the ventilation openings.
– Wash the glass tray in warm sudsy water
or in a dishwasher.
– Roller guides and microwave cavity floor
should be cleaned regularly using mild
detergent or window cleaner.
Safety
How to use
– Never place objects directly on the oven
bottom to avoid damaging the enamel
coating.
– When the appliance is in use, the heating
elements and some parts of the oven door
become extremely hot. Make sure you
don’t touch them. Always use oven gloves
to place and remove cookware in the oven.
– Select the desired cooking mode by
turning the selector knob.
– Select the desired temperature with the
thermostat knob.
– When preheating is finished, the
thermostat indicator light will stay on. Place
the food in the oven.
– To stop cooking, turn the selector knob to
the ‘O’ position.
Cleaning
– To clean the stainless-steel or enamelcoated external parts, use a sponge
soaked in lukewarm water and a neutral
soap. Do not use abrasive powders or
corrosive substances.
– To clean the inside, use hot water and
detergent, rinse and dry with a soft cloth.
Do not use abrasive products.
– To clean the oven door, use a sponge and
non-abrasive cleaning product and dry
with a soft cloth.
Setting the clock
– Press the clock icon several times until the
watch icon appears and the four digits
begin to flash. Use the + and – buttons to
adjust the time. Wait for 10 seconds or
press the clock button again to finalise the
setting.
4. QUICK START GUIDES
page 20
4G.
4. QUICK START GUIDES
page 21
4H.
OVEN
TOASTER
(continued)
Cleaning
Toasting
Slots
Setting the timer
– Press the clock button several times until
the bell icon appears and the three digits
begin to flash. Use the + and – buttons to
set the desired time. Wait for 10 seconds or
press the clock button to finalise the
setting. The display will then show the time
as it counts down. When this period of time
has elapsed the buzzer will be activated.
Control
Lever
Cancel
button
Browning
Control
Types of cooking modes
Cooking Mode
Description
Traditional Oven mode
Both the top and bottom heating elements will come on. It is best to use one
cooking rack only to evenly distribute the heat.
Multi-cooking mode
All the heating elements as well as the fan will come on. Since the heat remains
constant throughout the oven, the air cooks and browns food uniformly. A
maximum of two racks may be used at the same time.
Top Oven mode
The top heating element comes on. This mode can be used to brown food at the
end of cooking.
Grill mode
The top heating element comes on. The grill is recommended for dishes that
require a high temperature on the surface such as roasts, hamburgers, etc.
Always cook in this mode with the oven door partially open.
Gratin mode
The top heating element and the fan come on. This combination helps prevent
food from burning on the surface, allowing the heat to penetrate right into the
food. Always cook in this mode with the oven door closed.
Crumb
Tray
Safety
– Do not immerse the toaster in water or any
other liquids.
– Do not use or force oversized or
misshapen food, metal foil packages or
utensils in the toaster as they may cause
fire or electric shock.
– Never attempt to extract jammed foods
with a knife or other objects as contact with
the live elements must not be inserted in
the toaster as they may cause
electrocution.
– Do not use the toaster with any food
containing sugar, jam or preserves.
– Do not let crumps accumulate in the
bottom of the toaster as this may cause a
fire.
– Do not leave an operating toaster
unsupervised in case of smoke or fire.
– Unplug the toaster and allow it to cool
down completely before cleaning.
– Wipe the outside surface with a damp cloth
and polish it with a dry cloth. Never use
metal polish.
– To clean the interior, turn the toaster upside
down over the sink and shake.
– Clean the crumb tray regularly.
How to use
– Place bread, muffins or bagels into the
bread slots and turn the browning control
to the desired setting from 1 (light) to 7
(dark).
– Press the carriage control lever down
vertically until it clicks in. Toasting cycle will
commence.
– Once the bread has been toasted to the
desired colour, the control lever will
automatically spring up.
– The cancel button can be pressed at any
time during the toasting cycle to stop
toasting.
4. QUICK START GUIDES
page 22
4I.
4. QUICK START GUIDES
page 23
4J.
THERMOSTATIC
CONTROL
HAND BLENDER
How to use
Bedroom
The thermostat control panel is located on
the wall of your bedroom. You can select the
temperature you wish.
Speed
switch
Motor
unit
Select the required temperature by seting
the point adjuster on the front of the
thermostat.
Undetachable
shaft
The set point setting range can be adjusted
between +18 deg – +25 deg.
Kitchen
The kitchen and lounge area has an under
floor heating system installed. This system is
controlled automatically and is programmed
to provide an ambient temperature of 21
degrees Celsius at peak periods during the
day. Please be aware that these areas have
a very limited heating provision overnight.
Blade
Safety
– Do not immerse the blender in water or any
other liquids, to protect against electric
shock.
– Keep hands, fingers and kitchen utensils
out of the mixing bowl while blending to
reduce risk of injury.
– A scraper can be used to scrape excess
food only when the blender is not
operational.
– The appliance is not suitable and cannot
be used to blend hard and dry substances.
Cleaning
– Unplug the appliance from the outlet.
– The undetachable shaft should be cleaned
under running water.
– Carefully wash the blade in warm soapy
water.
– Do not use any chemical abrasives to
clean the appliance.
– Wipe the motor unit with a damp cloth,
never immerse into water.
– Dry thoroughly.
– Insert plug into socket and turn power on.
– Place the food in the mixing bowl, lower the
blender into the food and press the switch
at the top.
– To stop blending release the switch at
the top.
– When blending fruit and vegetables, add
water to the ingredients to ensure smooth
running of the appliance.
4. QUICK START GUIDES
page 24
TELEVISION
Setting favourite channels
– To turn the TV on, select TV.
– To adjust the sound, press
the + or – buttons.
– To view programme information, select
the INFO button.
– To view a list of channels select, press and
hold the touchpad for 2 seconds or select
Screen menu > Broadcasting > Channel
list, or select GUIDE to see a list of
programmes currently being aired.
Audio options
– Select Screen menu > Broadcasting >
Audio options
– Audio language: select the primary and
secondary language
– Audio format: Change a desired audio
format for digital channels. Supported
audio may vary depending on the
broadcast programme.
page 25
ENSES
TV LIC VIDED
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4K.
How to operate
4. QUICK START GUIDES
– Select Screen menu > Broadcasting >
Edit favourites
– To add a channel to a favourites list:
1. Press A button to bring up the channel
list containing the channels you wish
to add then select the channels.
2. Press B button to bring up a favourites
channels list and then C button to add
selected channels.
– To remove channels from a favourites
channels list:
1. Press B button to bring up a favourites
channels list and then select the
channels you wish to remove.
2.Press the C button to remove the
selected channels from the list.
Language/Hearing ipairment options
– To activate subtitles, select Screen menu >
Broadcasting > Subtitle. Select Subtitle
mode to change the mode or Subtitle
language to change the language.
– To change the teletext language, select
Screen menu > Broadcasting >
Teletext language.
Smart touch control
Buttons
Description
TV
Turns the TV on/off.
SOURCE
Changes the source.
STB
Turns on and off the satellite or
cable set-top bx connected to
the TV. For this, the Smart Touch
Control must be configured as
a universal remote control
+
–
VOICE
Run Voice Recognition.
To speak a voice command,
press and hold the VOICE button
and say a voice command.
MUTE/AD
Turns the TV sounds on/off.
P
Changes the channel.
MORE
Displays the virtual remote panel
on the screen. The virtual remote
panel consists of a number pad,
a colour and playback control
panel, and a quick access panel.
Use the touchpad to select
numbers and buttons.
TOUCHPAD
Drag your finger on the touchpad
as you would on a touchpad of a
laptop to move the focus
displayed on the screen. To select
item, press the touchpad.
A, B, C, D
The colour buttons work
differently, depending on the
function that the TV is currently
performing.
RETURN/EXIT
Returns to the previous menu.
SMART HUB
Launch smart hub. While and
application is running, press the
button terminates the application
GUIDE
View each digital channel’s
programming schedule, including
showtimes. In addition, sets s
Schedule Viewing or Schedule
Recording to press the touchpad
on the programme entry
scheduled to air later.
Picture mode options
– Select Screen menu > Picture > Picture
mode to alter the look and feel of the image
displayed on the TV screen.
– Dynamic – increases brightness
– Standard – default mode
– Natural – useful for reducing eye strain
– Movie – darkens the screen and
reduces glare
– Entertain – sharpens images
Adjusts the volume.
4. QUICK START GUIDES
page 26
4K.
page 27
4L.
TELEVISION
VACUUM CLEANER
(continued)
Special Functions
Press and hold the following Smart
Touch Control buttons to access various
special functions.
Buttons
Description
MUTE/AD
Press and hold this button to
select Audio Description and
Subtitle. (Depending on the
country or region.)
Touchpad
4. QUICK START GUIDES
Press and hold the touchpad
while watching TV to display CH
List on the screen. In addition, you
can press and hold the touchpad
for 2 seconds or more while an
application is running to access
the application’s hidden features.
(Not avaliable with all
applications.)
– Only use the vacuum cleaner for normal
dry household dust and dirt.
– Do not vacuum areas that contain moisture,
water, inflammable matter, or small sharp
objects such as needles or pins.
– When rewinding the power cord, hold the
plug body before pressing the rewind
button to prevent whipping.
Using the touchpad
Motion
Function
Dragging
Drag on the touchpad in the
desired direction. Move the focus
or the pointer in the direction the
finger is dragging.
Press
Press the touchpad to select
the focused item.
Flicking
Flick on the touchpad in the
desired direction. This moves
the focus or scrolls the screen
based on the direction and speed
of the flick.
Pressing and
holding
Press and hold the touchpad
while watching TV to display
CH List on the screen.
Pressign and
dragging
Press the touchpad, drag and
release to move the select web
item in a webpage or your current
location on a map.
Scroll up/down the line on either
side or right edge of the touchpad
to scroll a webpage or a list.
RETURN/EXIT
Press and hold this button to quit
the current process or app.
MORE
Press and hold the touchpad to
select a desired function (e.g.
MENU, TOOLD, INFO, etc.) easily.
Scrolling
up/down
C button
Press and hold the C button while
watching TV to view information
about the current programme.
Scrolling
left/right
Press
protruding
line on left or
right edge
Move your finger horizontally on
the projected line at the top of the
touchpad to scroll horizontally on
a list or the Smart Hub panel.
Press the protruding line to bring
up the numerical input window.
This will allow you to change
channels by entering numbers.
Safety
Things to consider before reporting
a problem with the vacuum cleaner
How to operate
– Connect the handles firmly until you hear
a click.
Turn the hose clockwise into the base.
– Press the green Start button to begin
cleaning. To increase power, press the
red Hi-Power button.
– Press the lever on the head of the vacuum
to engage or disengage brush mechanism.
Cleaning
– Turn the appliance off before cleaning
the appliance.
– To change the filter, unclick the top of
the vacuum and remove the filter holder.
Close the filter lid and throw away the
used filter bag.
– Attach a new filter bag to the hose,
replace filter holder and re-snap the top
of the vacuum.
Problem
Check point
Measure
Suction
power
is weak
• Dust bag
• Pipe or hose
If dust bag is
dirty, replace it.
If clogged or
blocked,
remove the
object
The cleaner
does not
work
• Power cord
• ON/OFF
switch
Check if power
cord is plugged
in. Check if the
power switch is
turned on.
Power cord
does not
rewind
• Power cord
Pull the power
cord out a little
and press the
cord rewind
button.
4. QUICK START GUIDES
page 28
5. ELECTRICAL SAFETY
We take your health and safety very seriously... and so should you!
4M.
All personal electrical items, including adapters and extension
cables, MUST comply with British Standards (BSI) in order for them
to be safe to use in the UK and in your bedroom. Items that comply
with British Standards or European Standards will display either the
BSI or CE Kite Mark. Be sure that your items comply before use.
ENTRY PHONE
SYSTEM
Failure to comply with these standards will put electrical safety at
risk; using non-compliant items may result in power outage
problems to your room, building and fellow residents and could even
lead to an electrical fire.
It is important to be mindful when operating electronics. The misuse
of electronics can lead to electrocution and fire hazards.
Electrical fires
Electrical fires are fuelled by electricity. In order to extinguish an
electrical fire, the electrical supply needs to be isolated. Always
isolate the supply before fighting fire.
How to receive a call
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How to make a call
• Entrance panels are located at each gated
entrance.
•
To call a specific flat, key in the flat you
require and press the CALL button.
•Once the call is received, the flat resident
can grant you access into the central
courtyard.
• Receiver panels are located in each flat by
the entrance door.
• The image of a caller will be shown on the
video monitor.
• To respond to a call, press the TALK
button.
• To grant access to the main gate,
press the KEY button.
• Note that the OPTION and GUARD buttons
will not be activated on your receiver panel.
If you have an issue and require security,
please call Security Services at directly at
0131 667 1791.
• To adjust the brightness of the receiver
panel, press the sun and moon icons.
• To zoom in or pan a group of people on
the video monitor, press the ZOOM/
WIDE circle.
Safety cess
rant ac
Only g uals that
id
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ise.
recogn
Once the electrical supply has been cut, the flames can be tackled
with an extinguisher according to the fuel that is burning. See the
Fire and Extinguisher chart for more details.
If it is not possible to cut the electricity supply, it is important that a
non-electricity conducting extinguishing agent is used such as a
CO2 or foam extinguisher. A powder extinguisher is also suitable for
electrical fires but leaves a residue that can cause further damage to
the electric equipment.
Safety tip
Never use a water extinguisher on an electrical fire.
For information regarding overloading electrical sockets, click here.
For more information about electrical items, click here.
page 29
6. FIRE SAFETY
page 30
6A.
6. FIRE SAFETY
6B.
FIRE &
EXTINGUISHER TYPES
FIRE BLANKETS
A fire blanket is a highly flame-resistant blanket that can be used to
distinguish small fires or to protect someone when exiting a burning
building. The blanket’s special material cuts off the fire’s oxygen
supply and smothers the fire.
In the event of a fire alarm, you MUST evacuate the building
immediately. You may not re-enter until the Fire Brigade gives
permission to do so. It is a criminal offence to fail to evacuate the
building when the alarm sounds. Any student who fails to evacuate
when the alarm sounds will be fined up to a maximum of £250 under
the Code of Student Conduct.
Safety tip
– If the fire is larger than the blanket do not attempt to put it out using
the blanket. Use an extinguisher or get out and call the fire brigade
immediately.
The muster point for fire alarm activation is on the pavement next to
the car park entrance.
How to use a fire blanket
Click here to view the full University of Edinburgh Fire Safety in
University Residential Accommodation Guide. Click here to read
the Code of Student Conduct.
Extinguisher
Location
Powder
Flat corridors
and common
areas
Fire Blanket
Kitchen/living
rooms
Class A:
Solid
Materials
Class B:
Liquids
Class C:
Gases
Primary
Note – May Be Used In Conjunction With
Other Extinguishing Agents
Before tackling a fire
• Only use an extinguisher on a fire if you
feel it is safe for you to do so.
• Familiarise yourself with how to operate
the extinguisher safety equipment and the
different classifications of fires. Do not
wait until a fire is present.
• When using a fire extinguisher on a fire,
keep yourself on the escape route side of
the fire.
Class D:
Metals
Electrical
– Turn off the gas or electric supply that may be fuelling the fire.
– Remove the blanket from its container and hold it by the fabric
straps. Make sure you wrap the top edges of the blanket around
hands to protect them.
– Carefully cover the flames with the fire blanket, making sure that
you cover the whole area so that you can effectively cut off the
airflow and extinguish the flames.
– Allow at least an hour to pass since the fire was extinguished
before attempting to touch the blanket or any content underneath.
page 31
6. FIRE SAFETY
page 32
6C.
6. FIRE SAFETY
6D.
POWDER
EXTINGUISHERS
KITCHEN FIRE SAFETY
Cooking causes more home fires and associated casualties than
anything. Below is advice to avoid and manage kitchen fires.
How to operate a powder
extinguisher
• To operate a powder extinguisher, follow
the PASS method: Pull, Aim, Squeeze,
Sweep.
• Check the gauge (Fig. 1) to make sure that
the extinguisher is fully charged and that
the safety pin is not bent (Fig. 2).
• Ensure you remain a safe distance from
the fire and remove the safety pin (Fig.3)
this will break the tamper seal.
Aim the hose
Powder extinguishers can be used on all
types of fires except grease fires but should
be used differently depending on the type
of fire.
Safety tip
• Powder extinguishers carry a risk of
inhalation and should not be used in
confined spaces.
Fig. 1
• Solid materials (Class A) – aim the hose at
the base of the flames, moving across the
area of the fire.
• Spilled liquids (Class B) – aim the hose at
the near edge of the fire and with a rapid
sweeping motion, drive the fire towards the
far edge until all the flames have been
extinguished.
• Flowing liquid (Class B) – Direct the hose
at the base of the flames and sweep
upwards until all the flames have been
extinguished.
• Electrical equipment – Switch off the power
(if safe to do so) and then direct the hose
straight at the fire.
• Slowly squeeze the lever to begin
discharging the extinguisher.
• Ensure all fire has been extinguished.
Fig. 2
Fig. 3
– Do not leave cooking unattended.
– Keep tea towels and cloths away from the cooker and hob and
avoid wearing loose clothing as these can easily catch fire.
– Ensure that the cooker is off when cooking is finished.
– Pay close attention when cooking with hot oil as this can set alight
easily. If the oil starts to smoke, turn off the heat and leave it to cool.
– Pat down foods before putting in hot oil to ensure that they are dry
and that the hot oil does not splash.
– Check toasters are clean and placed away from curtains and
kitchen rolls.
– Keep the oven, hob and grill clean and in good working order.
A build up of fat and grease can easily lead to a fire. If you believe
an appliance is not working properly, contact Balfour Beatty
Communities’ facility maintenance staff immediately.
What to do if a pan catches fire
– If it’s safe to do so, turn off the heat.
– Never try to put the fire out with water.
– Water, CO2 and foam extinguishers are not to be used on
grease fires.
– If you can safely cover the flames with the fire blanket, do so.
– Get out and call emergency services immediately if the flames
cannot be managed using the fire blanket.
page 33
7. HELPFUL HINTS FOR YOUR FLAT
7A.
DECOR DOS AND DON’TS
Living in a university apartment is sometimes the first time students
get to live away from home. We encourage you to express your
unique style but remember to be respectful of your flatmates and the
building quality. Below are a few reminders and tips to keep your flat
stylish and organised without causing damage.
– To a hang a curtain over the front of your wardrobe, purchase an
expanding pole. These can be found at stores like Argos or B&Q
and are reasonably inexpensive. Nails and hooks must never be
put into the woodwork as these will cause damage.
– To hang posters and pictures, we encourage you to use pin boards.
Keep the walls in flat clean and smooth. Blue-tack, pins, nails,
sticky hooks, etc will not take to the walls without damage and
involving a painting cost.
page 34
7. HELPFUL HINTS FOR YOUR FLAT
7B.
COMMUNAL LIVING
DOS AND DON’TS
Living in communal spaces can be a great experience when respect
is shared amongst flat mates. Below are a few suggestions for a
positive communal living experience. Should a conflict arise, please
contact your RA.
Cleanliness
– Cleanliness is key when it comes to shared living spaces and is
often the biggest area of conflict. Get ahead of the conflict by
speaking with your flatmates and being very clear when it comes
to expected cleaning standards and tidying responsibilities.
– Leave the kitchen and bathroom as you would like to find it.
– Don’t forget to remove hair from the shower and sinks after use.
– Be responsible with your own rubbish and recycling and remove
it on a daily basis.
– Prevent mould growth by being mindful of condensation levels.
To learn more about mould, review the Condensation and Mould
in your Home Tenant’s Guide.
Noise & company
– Discuss expectations when it comes to guests visiting the flat. Be
considerate and discuss reasonable flat mate policies.
– If you are being disturbed by late noise or antisocial behaviour or
require support out of hours or have an emergency situation, we
have staff on hand to help. Please contact your RAs or security. In
an emergency situation, do not hesitate to call 999.
Safety & security
– Keep yourself and your possessions safe and secure by always
locking windows, bedroom doors and front doors when you leave
the flat or bedroom – even if you are only visiting a friend in a flat
close by.
Smoking
– All accommodation, including balconies, stairwells and external
walkways, are non-smoking. Don’t risk a fine or the likelihood of
annoying your non-smoking neighbours. Please smoke outside
of the building.
page 35