Postings - Penacook Place

Postings
June 2013
Haverhill, MA
Founded in 1969
Penacook awarded Joint
Commission accreditation
P
enacook Place has earned The
Joint Commission’s Gold Seal
of Approval for accreditation
by demonstrating compliance
with its national standards for health
care quality and safety in long-term care.
The accreditation award recognizes Penacook’s dedication to
continuous compliance with
The Joint Commission’s
state-of-the-art standards.
LIZ COULTER, RPT is on a long-term
mission to expand short-term care
New rehab director
wants to broaden
Penacook’s message
PENACOOK PLACE IS HIGHLY REGARDED for
its long-term care. As someone from
the area, Liz Coulter, RPT has long
been well aware of its favorable reputation. But as Penacook’s new rehab
director, she wants people in the
Merrimack Valley and beyond to
expand their perception and appreciation of the facility. Coulter wants them
to know that in addition to long-term
care, Penacook offers an equally praiseworthy short-term care program.
“It’s something of a well-kept secret,”
she says. She sees part of her job as
helping to get the word out and making Penacook’s short-term care services,
also known as subacute rehab. “When
patients need rehabilitation for perhaps
two or three weeks before they can
Continued on p. 3
INSIDE: Your letters
Short- and long-term care
Celebrating years of service
Penacook underwent a
rigorous on-site survey in
February 2013 which evaluated the organization for
compliance with standards of
care specific to the needs of residents, including infection prevention
and control, leadership, and medication management.
“In achieving Joint Commission
accreditation, Penacook Place has
demonstrated its commitment to the
highest level of care for its residents
that goes above and beyond federal and
state requirements,” says Gina
Zimmermann, M.S., senior executive
director, Long Term Care
Accreditation, The Joint Commission.
“Accreditation is a voluntary process,
and I commend Penacook Place for
successfully undertaking this
challenge to elevate its standard of care and instill confidence in the community
it serves.”
According to Julian
Rich, president and CEO
of Penacook, the process to
prepare for accreditation took
18 months and involved a lot of
work. “Our staff members did an
incredible job getting us ready,” he
says. As a testament to their diligence,
the Joint Commission not only conferred accreditation, but also offered
no recommendations for corrective
actions in its follow-up report. “That is
Continued on p. 5
Deficiency-free inspection once again
The state’s Department of Public
Health (DPH) conducts annual unannounced compliance inspections for all
licensed skilled nursing facilities in the
state. In what has become something
of an annual tradition, Penacook Place
again aced its inspection. Surveyors
found no deficiencies at the facility
during its 2012 inspection.
Operating on behalf of Medicare,
the DPH survey team assesses how well
nursing facilities conform to state and
federal regulatory and quality standards. During the multi-day, unannounced evaluations, inspectors check
for compliance on dozens of items,
including areas such as food services,
residents’ rights, nursing care, and
administration. They tour the facility,
interview clients and families, review
records, and speak with staff members
to make their determination.
“As the only not-for-profit nursing
facility in Haverhill, our focus is on the
residents and quality care,” says
William J. Klueber, chair of Penacook’s
executive board. “We always try to be a
cut above for staffing and services, and
that is reflected in our deficiency-free
inspection.” While the board is pleased
with survey results, Klueber says that
Continued on p. 2
We like to share our letters, email,
and Facebook posts. (Yes, we are on Facebook!)
Dear Julian (Rich, Penacook president and CEO):
I want to take this opportunity to personally thank you and your wonderful
staff for taking care of my father, “Duke,” during the month of November
2012. As a result of damage to my parents’ home caused by Hurricane Sandy,
they were forced to evacuate. With no suitable nursing home options available in the area for my dad, I decided to reach out to you for assistance.
I was both surprised and relieved when you told me that you were holding a
bed for my dad while I transported him up from New York. We arrived after
10 p.m., and the admissions staff cheerfully came back to work to register my
dad and get him into a room right away. Not only did they take care of my
NIKA DESIR was Penacook’s Employee of
the month for January 2013.
father, but they compassionately reassured my mother and helped her with
this difficult transition.
During my many visits to Penacook Place, I found the entire staff in the
memory unit to be very helpful, patient, compassionate, and caring. Dealing
with these sometimes difficult patients (especially my dad) can be trying, but
they always seemed to handle the situation pleasantly and with dignity for all
concerned. Being in a service related industry, it is important to know how
your staff performs when the boss isn’t around. I can assure you that your
staff understands the Golden Rule identified in your mission statement: “To
care for our residents as we would want to be cared for.” They cheerfully live
by it each and every day.
Once again, on behalf of my family, I personally thank you for all you and
Penacook Place did for “Duke” while he was a guest there.
Sincerely,
Alan R. DeNaro
Haverhill Chief of Police
MORE EMPLOYEES OF THE MONTH
On the left is Joan Torla, the March 2013
recipient, and on the right is Bridget Briand,
who was awarded the honor in February.
Employees
of the Month
January 2013
Nika Desir, Dietary Aide
February 2013
Bridget Briand, Business Manager
March 2013
Joan Torla, Bookkeeper
Deficiency-free survey
Continued from p. 1
the credit has to go to the staff. He adds
that businesses and individuals who support Penacook Place through their donations share in the achievement. “Thanks
to their support, we are able to maintain
our mission.”
Along with Joint Commission accreditation, deficiency-free inspections offer reassurance to residents and family members
about the quality of the care they or their
loved ones are receiving at Penacook. They
provide an impartial and critical stamp of
approval and help offer peace of mind.
WE’RE
ONLINE
www.penacookplace.org
2
Rehab director expands short-term care program
Penacook is expanding its short-term care rehab services.
Continued from p. 1
return home after a hospitalization, we want them to think of
Penacook as the go-to place.”
Coulter is helping to oversee
an expansion of the facility’s
short-term care services. She is
developing an orthopedic program to help patients recover
from surgeries and injuries
related to muscles, bones, and
joints such as hips, knees, and
shoulders. To develop the program, Coulter is coordinating
specialized training of staff
members so that they will have
the skills to follow the protocols
prescribed by doctors and be
able to work with orthopedic
patients. She is also establishing
and enhancing relationships
with area hospitals to seek their
input and keep them informed
about the expanded services.
Likewise, the rehab director
is planning to expand Penacook’s pulmonary program so
that patients with chronic
obstructive pulmonary disease
(COPD), congestive heart fail-
ure, and other ailments can get
the care and support they
need. Coulter is helping to
coordinate additional training
for staff. Part of the training
includes teaching staff members how to educate the
patients themselves so that they
can better recognize the signs
and symptoms of pulmonary
and cardiac distress and avoid
future hospitalizations.
Caring for short-term
patients is quite different than
caring for long-term residents,
and part of the training
Coulter is developing involves
helping staff adjust to the differences, such as changing
their expectations. While training staff members across all disciplines is critical as Penacook
expands its short-term care and
seeks to more fully integrate
the services throughout the
organization, Coulter says that
Penacook is well prepared for
the task. “The degree of caring
that exists here is extraordinary.” For example, she says
that nurses and CNAs are
Positive Satisfaction Surveys
Each year we survey our residents and their families to see
what they think about a number of different areas of our
home. This year we scored an
average of 4.4 on a scale of 1 to
5 with 5 being the highest satisfaction score.
Top rated areas included:
helpful business office staff
(4.8), comfortable raising concerns (4.8), confidence in the
quality of care and safety (4.7),
residents are treated with dignity and respect (4.7) and staff
respond in a sensitive manner
to requests (4.7).
We thank all the family members who responded to the survey as we use the results as a
“report card” which shows us
areas that we can improve
upon and those where we are
meeting the mark.
fiercely protective of residents
and patients and treat them
like extended family. The therapists, she adds, know patients
inside and out. “Having that
kind of commitment, that kind
of foundation to work with,
makes my job so much easier.”
supervisor at Holy Family
Hospital in Methuen. She oversaw the transitional care program there and developed an
orthopedic rehabilitation program. She also worked extensively in training and education
at the facility.
In addition to working with
patients, Coulter says that it is
important for a successful
rehab program to reach out to
and work with families. They
are key sources of information
as Penacook admits and
begins to work with rehab
patients. And they are an
important ally in helping
patients safely and successfully
return to their homes.
Coulter enjoys her role at
Penacook and is looking forward to trumpeting the rehab
programs to the community.
“We do subacute rehab very
well,” Coulter says. “Now, we are
going to do more of it, and we
look forward to helping even
more patients make the transition back to their homes following an illness or hospitalization.”
Before discharge, the rehab
team conducts a home evaluation and checks factors such as
mobility in the patient’s actual
living space. Here too, families
play an essential role. “It is
important that the people closest to the patient are aware of
and participate in the discharge plan,” Coulter says.
While on site, Penacook’s therapists, in conjunction with families, can help remove or
reduce obstacles in homes and
discuss strategies to resolve
other issues.
Friends of
Penacook
Place
As she was studying to be a
physical therapist, Coulter was
initially interested in pediatrics.
She trained at New England
Rehabilitation Hospital in
Woburn as part of her college
program. While there, she
worked with many types of
patients and was introduced to
the geriatric population. “I discovered that I really enjoyed
working with them,” she says,
even though they are at the
opposite end of the spectrum
of her intended area of specialty. “They are tough. They work
so hard to be as independent
as possible. And, they are interesting with long lives and stories to share.”
Before coming to Penacook,
Coulter was a physical therapy
Employee Fund Holiday Donations
Verna Carbone
Belfiore Family
Joseph Belifore
Robert Tucker
Helen LaBranche
Kenneth Paradis
Michael Fontaine
Barbara & Howard Shapiro
Gail Kolizeras
Judith Blinn
Nancy Curtain
Jane Williams
Chet Bradeen
Penacook Place Residents
Thomas Moriarty
Heidi Oppel
Arthur Arsenault
Mumper, Spingle & Crowley Families
George Auclair Jr
Anthony Polozzotti
Brain and Patricia Brunelle
Gail Gillen
Richard and Mary McCaffrey
Gwen Winston
Marianne Bird
Sandra Moses
Jacqueline Guilbert
Eleanor Kelley
Bill & Rosemary Klueber
The St Cyr Family
Patricia Paradis
Kathleen Tucker-Gustafson
Antoino &Maria Dos Santos
John and Gary Lane
Marcia Hardy
Brian Foster
Frank Schultz
3
Farewell to valued staff members
From the
President / CEO
&
Board Chair
The end of 2012 marked the end of the careers of three valued employees who retired with an accumulated 65 total years
of service.
Julian Rich & Bill Klueber
Quality short- and
long-term care
As you are aware from the
lead article in this newsletter,
we were recently awarded
accreditation by the Joint
Commission, which validates
our commitment to quality
care and exceptional service.
Last fall, our third deficiencyfree survey in the past four
years provided another indication of our determination to
do the best for those we serve.
In spite of the fact that we
continue to be challenged by
decreased funding and
increased regulations, our
amazing staff works harder
than ever to enhance the lives
of our residents.
In December, we began a
partnership with Covenant
Health Systems so that we
could benefit from their
expertise, resources, and
experience in senior care.
While we have enjoyed success as an independent, standalone non-profit facility, our
future depends on developing
Jean Jovell, LPN retired as the charge nurse of our Memory
Care Unit after working at Penacook for 31 years. Margaret
Gomez, housekeeping supervisor, retired after 19 years, and Dale
Clayton, RN retired as nurse manager of the Hillview Terrace after
15 years. These special, dedicated women were part of our family
and worked hard every day to care for those who call Penacook
home. They will be missed, and we wish them the best in their
retirement and future endeavors.
relationships and affiliations
that will build upon our
strong foundation.
One of our current challenges is to expand our services
to those in our community that
require post-acute and rehabilitative services. While many of
our residents and patients have
chosen Penacook as their
home, we find that most of our
admissions are now for rehab
and other short-term services
after a hospitalization.
Retiree Dale Clayton, RN (right) with Tania Sullivan, LPN, and
Barbara Parker, LPN.
It is important to note that
the federal government is
encouraging facilities like
Penacook to increase their
capacity to provide post-hospital care to those who are able
to return to their home following an illness. Our relationship
with Covenant will complement
and supplement our efforts to
expand these services.
Thank you for your continued support, encouragement,
and trust in our future.
Retiree Margaret Gomez (center) with the housekeeping staff.
Thanks
Thanks once again to the
George C. Wadleigh Foundation
and the
Griffin-White
Foundation
for their continued support
Retiree Jean Jovell, LPN (left) with Michelle Martino, RN.
of our organization.
4
Years of Service Recognition
Penacook congratulates the following staff members for their
years of service and expresses gratitude for their dedication to
those who call Penacook home.
35 years
15 years
Linda Schettino
Dale Clayton
30 years
Lisa Salterio
Kim Dulong
Brenda Nowers
Dottie Steward
25 years
Marilyn Banks
10 years
Kathy Keefe
Lucy Garcia
Donna Rawding
Maggie Fernandez
Marie Timothee
Patience Mujuru
Jasmin Mendoza
20 years
Charlie Carrozza
Jennifer Gillan
Nadine Parker
Rosanne Estep
Beth Saloish
15 years
5 years
Tracy Ramos
Deborah McCoy
Laura Maynard
Gail Coglian
Donna Grossimon
Tim Cusick
Veronica Rodriguez
Beth Bolduc
Julian Rich
Tania Sullivan
Donna Toothaker, RN/Assistant Director of Nursing, holds a certificate of accreditation for Penacook Place from the Joint Commission.
Donna was instrumental in helping the facility meet the standards that
made the survey a success.
Joint Commission Accreditation
Continued from p. 1
Donations to our Employee Fund enable us to recognize our staff.
Staff members were recently honored at a luncheon for reaching milestone anniversaries during 2012. Pictured (above) with Board Chair
Bill Klueber (L) and President/CEO Julian Rich is Linda Schettino,
CNA who was presented with 2 awards, one for 35 years of service
and one from Leading Age for being our longest tenured employee.
Below is Brenda Nowers, being congratulated for 15 years of service.
unusual,” says Rich. “The survey was as good as it could possibly be.”
He adds that Donna
Toothaker, RN, director of education and assistant director of
nursing, deserves special recognition for her leadership and
direction in preparing for the
survey. Now that Penacook has
achieved accreditation,
Toothaker will assume the dayto-day responsibilities of complying with The Joint
Commission’s standards and
maintaining excellence.
“We developed a mandate to
pursue accreditation over two
years ago,” says William J
Klueber, chair of Penacook’s
executive board. He says that it
had been under discussion for
some time before that, and
that he and the other board
members are proud of the
staff’s preparation and performance. “They really came
through,” he says.
While Penacook has a welldeserved reputation for quality
care, The Joint Commission
accreditation adds the recognition and imprimatur of a prestigious third-party organization. It helps distinguish
Penacook from other facilities
and offers peace of mind to
family members as well as hospitals and managed care organizations seeking short- and
long-term care placements.
“Joint Commission accreditation offers us a framework
to take our organization to
the next level and helps create a culture of excellence,”
says Rich. “Achieving accreditation is a major step toward
continually improving the
care we provide.”
DONATE ONLINE
www.penacookplace,org
5
Friends of Penacook Place
Campaign for Quality & Comfort
Campaign for Quality & Comfort
Temple Emanu-El
Thomas and Katina Mortimer
In honor of Flora Betchelder
Mary Duchemin
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& Valetta Winchester
W. Warren and Patricia Gerety
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Mark and Cheryl Micher
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KDSA Consulting LLC
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Diagnostic Laboratory Medicine
Eugene Tillock
Valic
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(cont.)
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Hy DerBergosian
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Kalister Green-Byrd
Activities Fund
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Hopkinton Middle School
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6
Friends of Penacook Place
Memorial Fund
Employee Fund (cont.)
Employee Fund (cont.)
Friends of Penacook (cont.)
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Aris and Elaine Zazopoulos
In Memory of Frank Hallion
Carol and Ron Dognazzi
In honor of Alice Doromacki
Judith Blinn
In Memory of James McKay
Carol and Ron Dognazzi
In honor of Alice Doromacki
Helen LaBranche
In Honor of Kevin and Beth Bolduc
Kirit and Kirtika Patel
The Rehab Department
In memory of Helena Zimny
Edwin T Zimny Jr.
In Memory of Roberta Terr
The Callahan Family
Karen and Rick Waltzer
The Natalizio Famil
Adam and Marguerite Powell
National Fish and Seafood
Christine and Robert Randazzo
Leona Sirkman
In Memory of Lois Gilman
Dorothy Janvrin
Peg and Henry Durst
Lloyd and Diana Sanborn
Christine Young
Lorna Lupi
Eda Lupi
Marie Sylvester
Memory Care Unit
In Memory of Helen Goodwin
Sandra Larsen
Bob and Sandy Daniels
San-Tron Inc
Robert Howes
Beverly Grazio
Sigrid Tillson
Mary Peabody
Sherrill Bigelow
Claire Walsh
In Memory of Carol Pothier
Sam and MaryEllen Kaasila
In memory of Alice Kelley
Rev Arnold Kelley
In honor of Olivia Zappala
Tom and John Zappala
In memory of Stella May Smith
Richard and Suanne Dillman
In memory of Ruth LaFontaine
Priscilla Hubley
In memory of sam Minichiello
Sandra Shamas
In memory of Helen Foucault
James and Clarie Foucault
In memory of Josephine Delva
Joseph and Geraldine Fortuna
In honor of Theresa Desroucher
Mr and Mrs Richard Pelland
In memory of Christine Addonizio
Mary Poirier
In honor of Mary Salamoncia
Jennie and Richard Conte
In memory of Maggie Anela Schultz
Frank and Celeste Schultz
In honor of William Wicks
Robert Wicks
In memory of Theresa Fici
Roland Benoit
In Memory of Sarah Jojokian
Paul and Marsha Connell
Friends of Penacook
For the period through May 15, 2013
We apologize for any omissions.
John and Jim Archacki
Emmanuel Ikomi
Rosemarie Chaff
Helen Gobbi
It’s never too late to become a Friend of
Penacook Place. Send your gift in the
enclosed envelope today.
7
Penacook Place
150 Water Street
Haverhill, MA 01830-6298
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call or write.
(978) 374-0707
June 2013
www.penacookplace.org
Penacook Place is an equal opportunity employer
Family Appreciation
Night a Celebration
In March, the management team
opened our dining room to meet with
and thank family members for their
continued support of our organization.
The dining service department provided delectable hors d’oeuvres, door
prizes were awarded, and each guest
went home with a commemorative
wine glass.
Students from Whittier Vocational-Technical High School, under the instruction of
teacher Earl Corr, volunteered their services to construct a pergola on the patio at
Penacook Place.
Julian Rich, president/CEO, spoke
briefly regarding the state of long-term
care, our dedicated short-term rehab
unit, and our recent attainment of
Joint Commission accreditation. The
evening was a warm and happy celebration of the relationship that our staff
shares with family members who
entrust the care of their loved ones to
Penacook Place.
Board of Directors
W illiam J. Kleuber, B o a rd C h a i r
Thomas L. Mor timer, F i rs t V i c e C h a i r
Joan Stygles-Hull, S e c o n d V i c e C h a i r
Residents from Mission Towers attended
an afternoon tea at Penacook Place.
Richard Sundell, Tre a s u re r
Cindy M. R yan, I m m e d i a t e P a s t C h a i r
D i re c t o rs : John Alber t, Howard Brown, Ed.D.,
Janis Cordischi, Elaine Dalton, Esq.,
Kalister Green-Byrd, Diane Lovallo,
Frank Novak, C. Car y Rea
Anne Longdin (L) and Ken and Nancy
Paradis at family appreciation night
Enjoying Penacook’s annual employee
recognition luncheon are (L to R), Secundina Diaz-Jimenez, Maria Ramirez, and
Leah Doherty.
Ronald Goldberg, MD, M e d i c a l D i re c t o r
Julian Rich, P re s i d e n t / C EO