2013 ECRA/ESA Licence Holder Meeting

Transcription

2013 ECRA/ESA
Licence Holder
Meeting
Toronto – September 17, 2013
London – October 23, 2013
Introduction
•Welcome and Opening Remarks
•Special Guests
•Handouts
•Summary Report
2
Electrical Contractor Registration Agency of the Electrical Safety Authority
Housekeeping Items
•Timing and breaks
•Exits and washrooms
•Cell phones
3
Questions for the
ECRA Advisory Council
4
Name Tags
Deb
Mattina
John
Salmon
5
Feedback Survey
6
Agenda
1:00 p.m.
Opening Remarks
Normand Breton
1:05 p.m.
Overview of FY2013
Normand Breton , ESA
1:10 p.m.
Report from ECRA Advisory Council
John Salmon, ECRA Chair
1:25 p.m.
Licensing Update
Angela Jackson, ESA
1:40 p.m.
Compliance & Enforcement Update
Normand Breton, ESA
1:55 p.m.
Financial Update
Normand Breton, ESA
2:05 p.m.
Awareness Campaign
Kathryn Chopp, ESA
2:15p.m.
BREAK – (15 min.)
2:30 pm
Presentation – Worker Safety
Joel Moody, ESA
2:45 pm
Presentation – Enforcement Blitzes
Mark Taylor, ESA
3:00 p.m.
Question and Answer Session
ECRA Advisory Council
3:30 p.m.
Closing Remarks
Normand Breton, ESA
7
Objective
To share with the members information covering a broad base of
issues and priorities related to Contractor Licensing and to obtain
feedback.
• Value delivered by the licensing system and the achievements of the
past Year
• The need to work with our stakeholders to enhance the licensing
regime’s ability to improve safety and marketplace compliance.
• Concern: the persistent rate of injury for electricians: need to focus
attention here, and work with electricians and other stakeholders to
address
8
Overview of FY 2013
Presented by: Normand Breton
Presented to: ECRA Membership
October 23, 2013
FY 2013 Achievements
• Rollout the 2012 Ontario Electrical Safety Code
(OESC).
- ESA offered 394 code training sessions.
- Over 9,000 participants
2013 also marked the 100th Anniversary of the OESC
10
• 2012 Licence Holder and 2013 Regional
Contractor Meetings
- Over 375 people attended the 2012 Licence Holder
meetings, held in Mississauga and Kingston.
- Over 900 people attended the 2013 Regional Contractor
meetings, held throughout the province.
11
• Contractor Survey
- In February, ESA collected feedback from 3,446 LECs
about their interactions with ESA, and also about
electrical safety topics.
- First major research conducted with LECs since 2009.
- Overall performance satisfaction with ESA is 70 per
cent.
12
•Safety Blitzes of High Risk Areas
- ESA’s focus on high-risk wiring installations included
safety blitzes on festival/special events, older apartment
buildings and campgrounds.
- 756 Special Event Inspections were conducted
- 68 Apartment buildings were inspected
- The campground safety program was launched in the
winter in order to achieve improvements before the start
of the 2013 camping season.
13
• Public Education and Awareness Campaigns
- Two campaigns focused on the importance of hiring an
LEC and resulted in:
More than 75 million overall impressions, 106 stories
airing
• Social Media Launch
- ESA sends out safety information to the general public on
Twitter and Facebook. You can also follow us on LinkedIn
and YouTube.
14
• A National Approach to Product Safety
- ESA worked closely with the Ministry of Consumer
Services and Health Canada to transition the lead
responsibility for the management of consumer electrical
product safety to Health Canada, reducing regulatory
duplication for industry.
15
Report from ECRA
Advisory Council
Presented by: John Salmon, ME
ECRA Chair
October 23, 2013
2013 Presentation from the Chair of ECRA
• As chair of the ECRA Advisory Council, I am pleased to
provide you with an update on our activities over the past
year.
• The mandate of ECRA members is to provide input
specifically related to Electrical Contractor and Master
Electrician licensing.
• I would like to thank the members of ECRA for their time
and commitment to safety.
• Electrical Contractors are becoming more involved in
providing ESA with input that will help keep Ontarians safe
• Over 375 people attended the 2012 License Holder
meetings.
17
•
•
•
•
•
•
18
Update on the work of ECRA’s Terms of Reference (TOR)
Update on the guide to duties of LEC and ME
Ontario College of Trades - OCOT
New ECRA members
The ECRA work plan
Future activities
• Policy Development
• Code of Conduct Guidelines
• Linkage of OCOT Status to Maintaining your License
Update on the work of ECRA (TOR)
• ECRA has evolved as a Provincial Agency to Govern
Electrical Contractors and we required a “New Set of
Rules” for the Council to move forward
• The ECRA Council met a milestone through the
completion of a new Terms of Reference Document
• This was an opportunity to modernize our mandate and
remove redundant information to serve our members
more effectively
• It provided sound principles for working with our partner
ESA
19
Update on the Guide to Duties of LEC’s and ME’s
• Now that ECRA has reduced the number of persons
operating illegally in our Industry we are able to switch our
focus to Electrical Contractors and Master Electricians
• The council worked with ESA and their associates to
develop a “Guide to Duties of LEC’s and ME’s”
• The purpose of the guide is to provide an interpretation of
Regulation 570 in everyday language using examples
• This guide will keep our members better informed about
the governance and expectations for Electrical
Contractors and Master Electricians
20
Ontario College of Trades - OCOT
• The Ontario College of Trades – Called OCOT, it is a new
initiative to better govern the trades in Ontario
• Not everyone is a proponent and many of our members
are not pleased
• This reminds me of a time not so long ago when ECRA
was created and many people were opposed
• It is important to give OCOT a chance and more
importantly we as ECRA members should get involved to
shape the outcome and define our own destiny
• Trades persons running trades is not a bad idea!
21
New ECRA members
• We have brought on some new members to ECRA and
some of our members have stepped down
• This can actually be a good thing because new members
bring new ideas and a renewed commitment
• ECRA would like to thank long time contributing member
Rick Charron for all his hard work and support for OEL
• We would also like to introduce Gary Oosterhof, an OEL
rep, from Oosterhof Electric for joining our Council
• We look forward to his contribution to ECRA
22
The ECRA Workplan
• The ECRA Council uses a Workplan to set goals and stay
focused on important issue that affect our industry
• We have many issues in our industry that we work with
ESA on our members behalf
• We do so to improve and manage our industry and ensure
we are operating as Contractors and Master Electricians
at a Professional Level
• Our ECRA Workplan includes many new initiatives
23
• Future activities
• Policy Development
• We will continue to develop policies to allow ESA to
respond rather than react to dealing with infractions
• Code of Conduct Guide
• ECRA will create a Code of Conduct Guide to include fair
Incremental Penalties for Infractions for the fair application
of Regulation 570 requirements
• Linkage of OCOT Status to Maintaining your License
• OCOT currently displays the status of your Electrician
License which is linked to being a contractor and master
24
If you have any questions or ideas, ECRA would like to
hear from you so we can discuss it with ESA
representatives.
Thank you for your support of me as your chair and
your attendance
We look forward to your questions about ECRA
25
Licensing Update
October 23, 2013
Presented by Angela Jackson
Director of Licensing and General Manager of
Harm Reduction Services
Licensing Customer Service
•Approximately 7,300 valid ECs at FY2013 year end 7,200
were valid at FY2012 year end
•Approximately 11,600 valid MEs at FY2013 year end
11,400 were valid at FY2012 year end
•Over 12,400 licence renewals were processed in FY2013
•FY2012: 30, 494 calls answered, FY2013: 22, 373 calls
answered
•Average speed to answer a call is 27 seconds
•The Contractor Locator had 51,480 hits last fiscal year
27
New ME Licences
2000
1800
1600
1400
612
1200
FY2013
1000
FY2012
800
600
1189
400
200
0
28
New EC Licences
1400
1200
1000
567
800
FY2013
FY2012
600
400
676
200
0
29
Master Electrician Training Courses
•231 Attendees
•14 Courses held throughout Ontario in
FY2013
•Since FY2006:
•292 In Class Courses
•4 Self Study Courses
•1 Online Course
30
Master Electrician Exams
•61 Exam sessions throughout Ontario
•Pass rate 85 % (avg 4.8% drop from FY2012)
•738 individuals wrote
o 627 of those individuals passed
2000
1800
1600
1400
738
1200
627
FY2013
1000
FY2012
800
600
400
1133
1017
200
0
# of Individuals Who Wrote the Exam
31
# of Individuals Who Passed the Exam
Compliance and
Enforcement
Update
October 23, 2013
Topics
• Priorities for Licensing - Compliance and
Enforcement
• Recent Convictions
• Enforcement and Compliance Stats
• Trends in Compliance
• Next Steps
33
Priorities
Our ongoing commitment to continue and expand our
compliance and enforcement efforts with a focus on
unlicensed contractors doing work. ESA has adopted
a risk based approach.
Level the playing field.
Develop additional compliance and enforcement
tools.
34
Compliance Includes
Enforcement & Discipline
•Enforcement: Enforcement activities are directed at dealing
with persons who operate an electrical contracting business
or act as a Master Electrician without a licence
• It is an offence to hire an unlicensed Electrical Contractor or
Master Electrician.
•Discipline: Discipline activities are directed at dealing with
persons who hold an Electrical Contractor or Master
Electrician licence where there is reason to believe they are
no longer meeting their licensing obligations in accordance
with the licensing legislation and regulation
35
Convictions
“Plugged In” now contains a
feature highlighting recent
convictions.
For more information please
visit the ESA web site:
www.esasafe.com/contractors/es
a-newsletters
36
High Profile Conviction
Scott Millis, Windsor
• Handyman identified as doing basement finishing at 3 sites
• Convicted for working without an EC licence at all 3 sites, fined a
total of $6,000 plus $1,500 victim surcharge
Press release of conviction was picked up by Windsor newspapers
and lead to an interview on CBC radio.
37
The Windsor Star
Contactors warn of handyman hazard
Craig Pearson, The Windsor Star
Published: Wednesday, April 24, 2013
A Windsor handyman recently convicted of performing electrical work
without a licence is a symptom of a much larger problem in Windsor,
according to the head of the local home builders association.
"It's a huge problem in this area," Ben Klundert, president of the Greater
Windsor Home Builders Association, said Tuesday. "It doesn't just apply
to electrical work. It applies to all types of construction.
"I have been in homes that are death traps waiting to happen. But as
long as the work is not being inspected, anything goes."
38
High Profile Conviction
George St. Louis, Sudbury
• Carpenter did electrical work as part of siding/window
replacement
• Fined $2,000 plus $500 victim surcharge for working without an
EC licence and for working without a permit for a total of $5,000
Press release was picked up by various media in Sudbury area.
39
Complaint Process
•Confirm a contractor has an Electrical Contractor Licence at
www.esasafe.com/
•A formal complaint can be registered at HRS
• Email: [email protected]
• Telephone:1-877-ESA-SAFE
• Facsimile: 1-888-251-7377
•Provide minimum information
• Company name
• Site address
• Work being performed, when it was done
•Provide your information (confidentially) to get an update
upon conclusion of investigation
Complaint Statistics
Complaints
FY12
FY13
1419
1427
Resolved at initial level, no further action
283
244
Unlicensed Contractor
731
661
405
552
18%
12%
Total Complaints Received at Harm
Reduction Services
(via phone, email, fax, mail)
Enforcement
Licensed Electrical Contractor / Master
Electrician
Discipline
External Complaints
(direct from contractor, owner, etc to HRS)
Compliance Statistics
Enforcement
2nd Level Enforcement
FY12
FY13
Complaints
731
661
Invalid
83
73
In Process
0
0
572
524
Further Investigation
135
55
Convictions
49
17
Prosecution in Process
3
3
Notices of Violation Issued
3rd Level Enforcement
Compliance Statistics
Discipline
2nd Level Discipline
FY12
FY13
Relating to Electrical Contractors
338
426
Relating to Master Electricians
67
127
In Compliance
(No further action required)
121
164
Warning Notice Issued
202
270
Notice of Proposal to Suspend or Revoke
93
151
Suspensions
61
70
Revocations
0
0
In Process
9
28
Compliance Trends
Top categories for the issuance of warning
notices issued to LECs:
1.
Working without a permit
2.
Unauthorized connection
3.
Permitting unauthorized person(s) to
carry out activities
Permit Compliance
45
Next Steps
Enforcement efforts continue to focus on
unlicensed contractors doing work. ESA has
adopted a risk based approach to enforcement.
A review of compliance trend information
indicates that some licensed contractors may not
be in compliance with all of the licensing
requirements. Further actions required.
Next Steps
Develop guidelines for dealing with disciplinary
matters and compliance measures
Financial Update
October 23, 2013
Contractor Licensing
FY2013
• Growth in License revenue, exam revenues flat
• Key driver of cost increases are wage inflation and
rising Pension/OPEB Costs
• Minor fluctuations within expense categories
• Small surplus of 2% of revenue in FY2103,
membership levels expected to flatten in FY14
while pension and OPEB costs continue to escalate
• 3 year goal is full cost recovery
Contractor Licensing Financial Statements
• Revenue
50
up 3.3% expenses up 1.3%
By Program Area
•Year over year Expense Comparison ($000’s)
ECRA and Other
4,000
Program Development
3,500
3,000
Exams/Manuals
2,500
Corporate Support
2,000
Appeals/Discipline
1,500
Communication/Advertising
1,000
Enforcement
500
Licensing Administration
FY 2012
FY 2013
Expense Breakdown
•FY 2013 %age of total Costs
Allocation of Costs for Contractor Licensing
24%
Corporate Services
22%
ECRA/Other
5%
17%
32%
Communications and
LEC Awareness
Licensing
Administration
Licensing
Enforcement
2013 LEC Campaigns
Update on Spring results and
outline of Fall campaign
2013 Licence Holder Meeting
Presented by – Kathryn Chopp
October 23, 2013
Objectives – Spring LEC Campaign
Continue to raise awareness and educate
consumers about:
• Risks of doing their own electrical work
• Role of Licensed Electrical Contractors
• Electrical hazards in an around their
homes
• ESA as a trusted source
54
Spring 2013 Activities
Public Relations
• 3 videos for web and social media
• Ready-to-publish stories for LDC
newsletters, regional/ethnic
newspapers, bylined articles to trade
and specialty mags/blogs
• Ready-to-air news story for radio
• Media story pitches & interviews
• Risk Awareness Consumer Package
• Geo-targeted magazine drop of 28K
existing packages
55
Social Media
• Launched March
2013
• 2-3 tweets/status
updates per week
• Focused on
consumer home
safety initially with
plans to expand
topics
56
LEC Advertising Campaign
• Drive to pluginsafely.ca
• Radio buy in markets across province
• Repurpose ‘don’t gamble’ creative
• Public Service Announcement
(PSA) when possible
• Online display ads + search marketing
• Goal to achieve 27,000 click-throughs to esasafe.com
57
LICENCE HOLDER MEETING • OCTOBER 23, 2013
Contractor Toolkit
• Contractor Toolkit provided website
banners, print ads, and cards for
contractor use
• Over 1000 USBs and 4000 Cards
distributed to LECs at Regional Contractor
Meetings
• 3000 USBs and 7500 cards distributed in total
58
Spring LEC Campaign Results
Successful, cost-effective campaign
• 10 million earned media impressions
with 106 total stories airing
• 32 stations across Ontario used
audio news release; 9 live/taped
radio interviews; 4 television
segments
• More than 32 million paid media
impressions
• $75K in additional radio ads free
of charge
59
Spring LEC Campaign Results
• 28,000+ click-throughs to esasafe.com
• 50 per cent new visitors
• Pick-up by ethnic media (Fairchild radio and
Ming Pao)
• Social Media update:
• Twitter: almost 500 followers
• Facebook: nearly 750 likes
• YouTube: more than 24,000 views
60
LEC 2013 Fall Campaign
September 24 to October 27
Online Media
• Sites targeted are home improvement, HGTV
and Kijiji as well as Google search terms;
Facebook advertising
Earned Media
• Press release for Ontario Electrical Safety
Awards will highlight Hire an LEC message
• Print-ready stories on spotting an unlicensed electrical contractor for
community news papers
Social Media
• Social media content to drive traffic to pluginsafely.ca and also video
assets Electrical Safety Hazards at Home and 10 Shocking Facts
61
New: LEC 2013 Fall Campaign
Co-operative advertising
• Electrical Contractors Association of Central Ontario in
cooperation with IBEW Local 804
• Creative incorporated into online ads
• Radio tags in key markets in KitchenerWaterloo, Cambridge and Guelph among
others in central Ontario
• Ontario Electrical League
• Creative incorporated into online ads
• Click-through to OEL find an LEC tool
62
Activities: LEC 2013 Fall Campaign
63
Looking ahead: Spring 2014
ESA to provide co-operative advertising support to individual
LECs for advertising in addition to association co-op
advertising
Capped pool of LEC co-op funding dollars
• Designed to encourage LECs to incorporate campaign
messaging in local print advertising
• A percentage of ad cost dependent on size/cost will be
provided by ESA; payment on provision of tear-sheet
• Campaign creative will be supplied to participating
contractors
• Look for more details later this year
64
BREAK
2012 Ontario Electrical Safety
Report Highlights
October 23, 2013
Presented to ECRA Membership
Presented by Joel Moody, MD, PhD, MPH
2012 OESR Data Sources
• ESA receives data from various resources to compile this report.
• Ontario Coroner’s Office
• Ministry of Labour (MOL)
• Office of the Fire Marshal (OFM)
• Workers Safety and Insurance Board of Ontario (WSIB)
• Canadian Institute for Health Information (CIHI)
• Statistics Canada
• At the time of writing, the Coroner’s reports for 2011 and 2012 are
only partially completed due to pending investigations and
confirmations.
• Data provided by the Office of the Chief Coroner takes prescient over
other data in the event of discrepancies.
68
Five-year Average Electrical Fatality
Rate
38%
Occupational Injuries and Fatalities
Case Study
An electrician was modifying an electrical circuit in a
ceiling space at an educational facility. To perform
this task, he de-energized this specific circuit but left
the other circuits in the same junction box
energized. While making the wiring modifications,
he made incidental contact with an energized
conductor. The electrician received a shock.
ESA Safety Blitz
October 23, 2013
Presented to ECRA Membership
Presented by Mark Taylor, GM Operations.
Safety Blitz - Background
• ESA conducted 3 safety blitz in 2012/13 to focus on high risk
areas.
• Entertainment/Special Events
• Aged Infrastructure – Residential Apartments
• Campgrounds
• Objectives:
• Conduct general inspections on site
• Have a safety impact
• Education and awareness
• Verify SRAT tool
76
Entertainment Blitz
• Conducted 756 Special Event Inspections in FY2013 (70
more than FY2012)
• Unannounced weekend blitz’s last summer to outdoor
events.
• Met with generator rental
companies to review new
sticker and a Rental
Agreement Letter.
77
Entertainment Blitz
• Developed New
Entertainment / Special
Event application form
• Application form now posted
on City of Toronto Website
• Attended Festival and Events
Ontario Trade Show in
Mississauga
• Live Nation (largest Concert
Event Booking Agency in
Canada)
78
Residential Apartment Blitz – Why?
• Ontario Electrical Safety Report indicates that older facilities
account for roughly 750 fires and an average of 4 fatalities
annually. Improperly maintained electrical systems in older
facilities contribute to the risks of personal
injury and property damage.
• In 2009 and 2010 there were 1063 fires
caused by electricity and electrical
distribution equipment
• Of 1063, 454 are in buildings pre 1970
• Of 1063, 100 are multi unit
dwellings 2 units or bigger
79
Residential Apartment Blitz
• Conducted between Jan to
April 2013
• Buildings constructed prior to
1970 due to the age of the
electrical infrastructure.
• Residential, multi unit
dwellings in Ottawa, Toronto,
Sudbury, Windsor, London,
Kitchener, Waterloo, Kingston
• Voluntary access
80
2-003 Record of Electrical
Installation Work
•
An updated record of
electrical work is
required to be
maintained on site
Residential Apartment Blitz - Results
• 68 Apartment buildings
were inspected
• Deficiencies at all 68
locations.
• 1005 deficiencies.
• ESA Inspectors identified 9
locations with L&OP (Life
and or Property)
deficiencies…14%.
81
Residential Apartment Blitz - Results
2.30%
2.98%
Code 02
9%
Code 04
38.80%
Code 10
Code 12
Code 14
41.43%
Code 26
3.80%
1.69%
Sec 12 Wiring Methods
Sec 02 Administrative General rules
Sec 26 Installation of Electrical Equipment
Sec 38 Conductors
82
Other
Campground Blitz – Why?
•
•
•
•
Previously conducted campaigns
High Profile Incidents
Safety education and awareness
Emailed 800 letters to
Campground owners
• Partnered with Ontario Private Campground Association;
they provided their members with information on the
Campground Blitz in their quarterly magazine spring
edition.
83
Campground Blitz - Results
• 36 campground inspections
were conducted
• 416 Deficiencies found
at 32 sites
• 6 sites had L&OP, 19%
84
Campground Blitz - Results
11.53%
Code 02
3.84%
5.76%
Code 04
33.41%
Code 10
Code 12
Code 14
35.57%
6.00%
3.84%
Sec 12 Wiring Methods
Sec 02 Administrative General rules
Sec 38 Conductors
Sec 04 Protection and Control
85
Code 26
Other
Next Steps
• Continue to raise safety awareness in these
areas through public relations and working
with other safety partners.
• Utilize SRAT tool to identify other high risk
areas and conduction future blitzes.
86
Question and Answer Session
with the ECRA Advisory Council
Next Meeting:
Fall 2014
Stay tuned for location!
Feedback Survey
89

2013 ECRA/ESA Licence Holder Meeting

Transcription

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