2014 ECRA/ESA Licence Holder Meeting

Transcription

2014 ECRA/ESA
Licence Holder
Meeting
Mississauga
Introduction
• Welcome and Opening Remarks
• Special Guests
• Handouts
• Summary Report
2
Electrical Contractor Registration Agency of the Electrical Safety Authority
Housekeeping Items
• Timing and breaks
• Exits and washrooms
• Cell phones
3
Questions for the
ECRA Advisory Council
4
Name Tags
5
Feedback Survey
6
Agenda
1:00 p.m.
Opening Remarks
Normand Breton, ESA
1:05 p.m.
Overview of FY2014
Normand Breton, ESA
1:15 p.m.
Report from ECRA Advisory Council
Fred Black, ECRA Vice Chair
1:20 p.m.
Customer Service Update
Bohdan Baluta, ESA
1:35 p.m.
Compliance & Enforcement Update
Normand Breton, ESA
1:50 p.m.
Awareness Campaign
Kath Chopp, ESA
2:00 p.m.
Financial Update
Normand Breton, ESA
2:10 p.m.
Master Electrician Electronic Exam
Cynthia Magill, ESA
2:20 p.m.
BREAK – (10 min.)
2:30 p.m.
Presentation – Worker Safety
Joel Moody, ESA
2: 45 p.m.
Strategic Plan Overview
Nancy Evans, ESA
3:00 p.m.
Question and Answer Session
3:30 p.m.
Closing Remarks
Normand Breton, ESA
7
Objective
To share with the members information covering a broad
base of issues and priorities related to Contractor Licensing
and to obtain feedback.
• Value delivered by the licensing system and the achievements of
the past year.
• The need to work with our stakeholders to enhance the licensing
regime’s ability to improve safety and marketplace compliance.
• Concern: the persistent rate of injury for electricians: need to
focus attention here, and work with electricians and other
stakeholders to address.
8
Overview of
FY 2014
Presented by: Normand Breton
2014 Licence Holder Meeting
FY 2014 Achievements
• Over 375 people attended the 2013 Licence Holder meetings
held in Mississauga and London.
10
Extreme weather events
• Floods in the spring and summer of 2013 in Sault Ste. Marie, Muskoka,
and Toronto.
• ESA Inspectors worked to make sure that the electrical safety of
homes, cottages and business were not compromised, or an LEC was
on the scene to make the needed repairs safely.
• Four days before Christmas, Southern Ontario experienced a
devastating ice storm that left 350,000 homes without electricity.
• The efforts of ESA, LECs, LDCs, first responders and other safety
partners contributed to the best possible outcome: no electrical
fatalities or critical injuries during the ice storm or its aftermath.
11
Public Education and Awareness Campaigns
• Two campaigns focused on the importance of hiring an LEC
Social Media
• ESA Communications group received two awards for their use of
social media in the wake of the ice storm
12
FY 2014 Achievement
Guideline to the Duties and Responsibilities of Licensed
Electrical Contractors and Designated Master Electricians
• Guide was developed by ECRA for LECs, MEs and prospective licence
holders
• Hard copy was distributed to all current EC and ME licence holders
and is available on esasafe.com
13
New ME Licences
1400
1200
1000
800
598
FY2014
600
400
200
FY2013
612
0
14
New EC Licences
1200
1000
800
533
FY2014
600
FY2013
400
200
567
0
15
Master Electrician Training Courses
• 341 attendees
• 14 courses held throughout Ontario in FY2014
Since FY2006
• 292 in-class courses
• 4 self-study courses
• 1 online course
16
Master Electrician Exams
• 48 Exam sessions throughout Ontario
• Pass rate 87 % (up 2% from FY2013)
• 674individuals wrote
• 587 of those individuals passed
1500
1000
500
674
587
738
627
# Who Wrote the Exam
# Who Passed the Exam
0
17
FY2014
FY2013
Report from ECRA
Advisory Council
Presented by: Fred Black
Vice Chair, ECRA
Presented to: ECRA Membership
ECRA Members
• Larry Allison, AMCTO
• Sean Bell, UCAO
• Fred Black, ECAO (Vice Chair)
• John Buchanan, CAC
• Deb Mattina, AMCTO
• Diana C. Miles, ESA
• Gary Oosterhof, OEL
• Louis Violo, OEL
• Brian Smith, ESA
19
ECRA Mandate
To seek feedback, monitor, review and provide advice
and recommendations to the ESA on matters related to
licensing, examination, registration and certification of
persons or businesses for different types of electrical
work throughout the province of Ontario.
20
FY2014 Accomplishments
Guideline to the Duties and
Responsibilities of LECs
and DMEs
• ECRA identified need
• Collaboration between ESA and
ECRA
• No new requirements – an
explanation of existing laws
(Regulation 570/05)
21
Master Examining Committee
• New Master Exam Questions
• Electronic Version of ME Exam
22
Awareness Campaigns
• Hire a Licensed Electrical Contractor
• Fall 2013 and Spring 2014
23
Looking Ahead
FY2015
• Commitment to Transparency
• Review and Analyze Legislation
• Update Workplan
• Code of Ethics
24
Licensing Team
& Call Centre
Update
Presented By: Bohdan Baluta
Director of IT
Licensing Team – Work Summary
Licensing Department at the ESA call centre
• Process calls and other forms of communication from Licensees
• Group handles: various renewals, contact changes, payments,
questions
• 6 staff dedicated to processing licensing requests as a separate
group
• Busiest time of the year for the team is December and January renewals
26
Licensing Team – Work Summary
• This group does not handle permit/notification requests
• FY2013 ~22,373 call handled, FY 2014 ~ 20,868 calls handled
• FY 2013 ~ average speed to answer 23 seconds, FY 2014 ~ 26 sec
27
Other FY 2014 Licensing Team Stats
• FY2013 ~ 7,300 ECs, FY 2014 end of fiscal ~ 7, 500 ECs
• FY2013 ~ 11,600 MEs, FY 2014 end of fiscal ~ 11,200 MEs
• FY2013 ~ 12,000 renewals, FY 2014 ~ 12,480 renewals processed
• FY2013 ~ 231 ME training course attendees, FY 2014 ~ 341
• FY2013 ~ 14 ME courses held, FY 2014 ~ 14 ME courses held
• FY2013 ~ 627/738 (85%) passed ME exams, FY 2014 – 587/674 (87%)
28
Call Centre Team Work Summary
• Call centre core team is separate from the Licensing, Accounts
Receivable (AR) and ACP teams that are separate groups in the
centre.
• Call centre CSRs process a wide variety of notifications with
many rules.
• Call centre core team also manages many other requests from
contractors and customers from a variety of channels (email, fax,
letter).
• Call centre agents also manage daily interactions with Field
Inspectors.
29
Call Centre Team Work Summary
• The centre handles between 30,000 to 50,000 inbound calls a
month.
• Volumes for other channels of work are being thoroughly
investigated.
• Basically two seasons. Low season between December and March
and high season from April to November. Could change with
weather.
30 Electrical Contractor Registration Agency of the Electrical Safety Authority
Call Centre Issue Summary
We acknowledge the wait times at the centre have been a challenge
for the last 2 summers. We apologize for that.
Sample “Slow” Season Service Levels
• Jan – March 2013 – answered 56% of calls in 30 seconds
• Jan – March 2014 – answered 57% of calls in 30 second
Sample “Busy” Season Service Levels:
• June – Aug 2013 – answered 7% of calls in 30 seconds
• June – Aug 2014 – answered 28% of calls in 30 seconds
Call Centre – Road To Recovery
• We initiated some basic system and process improvements in the
fall of 2013 but realized the problems were deeper & required
more attention.
• After an RFP process, ESA brought in leading call centre experts
to do a thorough assessment and help set an action plan. They
completed their study in March 2014.
• With busy season starting in April, we did not have enough time
to initiate real substantive change in time to improve the call
handle time issues this summer.
• While a significant amount of planning and interim steps are now
in full swing, systemic improvements will take time.
Call Centre Improvement Steps –
Business Initiatives
Main goal: Strive to consistently answer 70% of calls in
30 seconds.
Key initial business steps:
1) Change call centre leadership – interim and permanent
2) Re-assignment of call centre leaders to focus on key gaps in
centre
3) Implemented interim plan to add qualified staff to queues
4) Significant focus on development of a scheduling and forecasting
plan
Business Initiatives
Key initial business steps continued:
5) Centre wide focus understanding all work coming in (email,
calls, fax)
6) Seek efficiencies between the various sub groups in the centre
7) Refocus on training and coaching agents in several key areas
eNOLA
Main goal:
Self serve options for contractors who want them
1) eNOLA released March 19th, 2014,
self serve capability for
contractors
2) Over 550 new users registered for eNOLA since March 19th
release
3) Continuing to aggressively register LEC onto the system
eNOLA
4) Over 27% of notifications coming through eNOLA to call centre
5) Over 17% of eNOLA notifications do not require human
intervention
6) Continuing ongoing development of self service options in
eNOLA
Technology & Process Initiatives
Main goal: Help centre meet contractor needs with improved
technology and processes for all communication methods
(Channels)
1) System upgrades in the centre to track information for better
forecasting
2) System upgrades to help agents process requests more efficiently
3) New forecasting system with new inputs to facilitate planning
Technology & Process Initiatives
4) CSR and inspector communication processes being improved
5) Email management options being developed to support
contractors
6) Training and hiring programs being reevaluated to improve
service
Compliance and
Enforcement
Update
Topics
• Priorities for Licensing – Compliance and Enforcement
• Recent Convictions
• Enforcement and Compliance Stats
• Trends in Compliance
• Next Steps
•
40
Priorities
• Our ongoing commitment to continue and expand our
compliance and enforcement efforts with a focus on
unlicensed contractors doing work. ESA has adopted a riskbased approach.
• Level the playing field.
• Develop additional compliance and enforcement tools.
41
Compliance Includes
Enforcement & Discipline
• Enforcement: Enforcement activities are directed at dealing
with persons who operate an electrical contracting business or
act as a Master Electrician without a licence
It is an offence to hire an unlicensed Electrical Contractor or
Master Electrician.
• Discipline: Discipline activities are directed at dealing with
persons who hold an Electrical Contractor or Master Electrician
licence where there is reason to believe they are no longer
meeting their licensing obligations in accordance with the
licensing legislation and regulation
42
Convictions
• “Plugged In” contains a feature
highlighting recent
convictions.
• For more information please
visit the ESA web site:
www.esasafe.com/contractors/
esa-newsletters
43
30
44
Jail Time!
Richard Hazel of Burlington
• Sentenced to 30 days in jail, 2 years probation and $5,000 fine
plus $1,250 victim surcharge
• 4 counts of working without an EC licence
• 2 counts of falsifying a C of Q
• 1 count of failure to apply for inspection
• 1 count of leaving unsafe condition
• Convicted on 5 OCOT charges and fined $7,400
• Previously convicted in 2012 on 19 charges – fined $19,000 plus
$4,750 victim surcharge for work in Windsor
45
Triple Threat Eliminated
• Numerous defects identified at new home were argued by a
Licensed Electrical Contractor (NM Electric).
• Inspector found that work was done under NM Electric permit
by an unlicensed contractor (Laprade).
• Investigator determined that Laprade was doing job on the side
from his employer (Construction G).
• NM Electric had taken other permits on behalf of Laprade for
Construction G projects.
• Serious defects were found at one site which required
disconnection and repairs by a Licensed Electrical Contractor.
46
Construction G Conviction
Construction G, Gatineau
• Install signs and portable connections – multiple sites
• $26,000 Fine, plus $6,500 victim surcharge – no EC licence 13
counts
• $16,000 Fine, plus $4,000 victim surcharge – failure to apply 8
counts
• $5,000 Fine, plus $1,250 victim surcharge – leaving unsafe
conditions
• Conviction received April 3, 2014
47
NM Electric Conviction
NM Electric, Ottawa
• Took permits for unlicensed contractor
• $6,000 Fine, plus $1,500 victim surcharge – permitting
unauthorized individual to do electrical work 6 counts
• Conviction received April 24, 2014
48
Martin Laprade Conviction
Martin Laprade, Val de Monts
• New home, installed sign
• $10,000 Fine, plus $2,500 victim surcharge – no EC
licence 2 counts
• $5,000 Fine, plus $1,250 victim surcharge – leaving
unsafe condition
• Conviction received June 9, 2014
49
Triple Threat Eliminated
$85,000
50
Fine Amounts of Unlicensed
Contractors
All fines are issued by, and paid to the Courts.
51
Complaint Process
• Confirm a contractor has an Electrical Contractor Licence at
www.esasafe.com
• A formal complaint can be registered at HRS
• Email: [email protected]
• Provide minimum information
• Company name
• Site address
• Work being performed, when it was done
• Provide your information (confidentially) to get an update
upon conclusion of investigation
Top categories for warning notices issued to LEC’s
• Working without a permit
• Unauthorized connection
• Permitting unauthorized person(s) to carry out activities
56
38
57
Permit Compliance
35
30
25
20
% of Contractors 2014
15
10
5
0
0 Permits
58
1-10
Permits
11-20
Permits
21-50
Permits
>50
Permits
Permit Compliance
In 2014 Licensing issued requests to 100 contractors for
explanation of low permit history.
• LEC admitted to not requesting permits for five years.
• LEC claimed their work did not require permits – investigation
was initiated resulting in a formal warning for working without
permits.
• LEC claimed they did not have any work during 2013 –
investigation supported this.
59
FY15 Permit Audit Objectives
• Increase permit compliance of all LECs
• Ensure safety by having electrical work inspected
• Get further understanding of why some LECs take so few permits
60
Next Steps
• Enforcement efforts continue to focus on unlicensed
contractors doing work. ESA has adopted a risk based
approach to enforcement.
• A review of compliance trend information indicates that
some licensed contractors may not be in compliance with all
of the licensing requirements. Further actions required.
61
2014 LEC Campaigns
Update on Spring results and
outline of Fall campaign
Presented by: Kath Chopp
Hire an LEC Spring Campaign
Two key ad campaigns
• digital “shocking” online ads
(Fall 2013 and Spring 2014)
• :30 second radio, brand &
PSA (Spring 2014 only)
New: social media ads
• Facebook ads
Public relations
• News releases and social
media content targeting home
and cottage owners
63
Where customers interacted
64
Results for 2013/2014
Traditional Online Ads
• 117.9 million impressions
• 68,750 people clicked on ads to go to pluginsafely.ca
• Once there, more than 2,875 people clicked on web page links,
including Hire a Contractor
Facebook Ads
• 571,460 impressions, 7,718 clicked on ads, 4,653 “liked” ESA
• By “liking” ESA, they continue to receive Hire LEC and other
ESA messages regularly
65
Looking ahead: Consumer Research
Comprehensive study of consumers in Ontario
• 5 different types of consumers
• Complex trade-offs are made in real-time when consumers
consider electrical work
• cost, convenience, complexity of the job, desired outcome, etc.
all play a role
• ESA messaging encourages consumers to hire an LEC
• Consumers say they will look to LECs for answers
to their questions
Looking ahead: Consumer research
TARGET:
FOCUS:
67
Simply
Unaware
Interested in
More
Challenging
At-Risk
Comfortable
Informed
Proactive:
Low Hanging Fruit
Sensible
Suburbanites
Eager
Urbanites
Electric
Cowboys
Weekend
DIY-ers
Lawful Home
Keepers
25%
12%
29%
18%
16%
Informing
Engaging
Preventing
Collaborating
Advocating
Fill in the
extensive
information gaps
Give them more reason
and information to
further support
Policing and
saving them from
‘themselves’
Working with
them for informed
DIY decisions
Provide means for them
to advocate for their and
others’ safety
Fall 2014 Campaign
Encourage Ontarians undertaking or contemplating
renovations to hire a Licensed Electrical Contractor
• Research tells us that many people still aren’t aware of the
requirement to hire an LEC
• Majority don’t know the difference between an LEC and a certified
electrician or other provider
NEW
• Leverage learnings from Powerline Deadly Dozen and engagement
to educate consumers
• Target specific consumer segments with messaging that is relevant
and meaningful to them
68
Key target audiences
TARGET:
FOCUS:
69
Simply
Unaware
Interested in
More
Proactive:
Low Hanging Fruit
Sensible
Suburbanites
Eager
Urbanites
Lawful Home
Keepers
25%
12%
16%
Informing
Fill in the extensive
information gaps
Engaging
Advocating
Give them more reason
and information to
further support
Provide means for them
to advocate for their and
others’ safety
Campaign framework
Traditional digital and social media based advertising with
game component
• Digital ads will be targeted to the online behaviour of the
specified audience segments
• Targets those searching for or visiting sites related to home
renovation
• Click through on ads to Hazardous Homes – learning game
based on renovation scenarios gone wrong
• Social media ads targeted in similar fashion
• News media and unpaid social media
• 5 week campaign, October 14 to November 14
70
71
Financial Review
Contractor
Licensing
Agenda
• Review of ECRA business for FY14
73
Contractor Licensing
FY2014
• Growth in Licence revenue driven by fee increase
• Key driver of cost increases are wage inflation and rising
Pension/OPEB Costs, legal fees, higher ministry fee and variable
exam costs
• Small surplus of 1% of revenue in FY2014
74
Contractor Licensing Financial
Statements
Revenue up 4.4% expenses up 5.3%
Shown in ($000’s)
75
By Program Area
Year over year Expense Comparison ($000’s)
4,500
4,000
ECRA and Other
3,500
Program Development
3,000
Exams/Manuals
2,500
2,000
Corporate Support
1,500
Appeals/Discipline
1,000
Communication/Advert
ising
500
FY 2013
76
FY 2014
Expense Breakdown
FY 2014 Percentage of total Cost
Corporate Services
24%
21%
ECRA/Other
4%
18%
32%
77
Communications
and LEC Awareness
Licensing
Administration
Licensing
Enforcement
Master Electrician
Electronic
Examination
Presented by: Cynthia Magill
Administration
• ESA is responsible for the administration of the
Master Electrician Examination
• Approximately 700 exams written each year
Objective
• Quicker results
• Reduce administrative labour intensive time
• Preserve the integrity of the exam
79
Electronic Examination System
What’s new
• Computer lab setting
• Mouse versus pencil
• Results will be issued within 24 hours
What’s the same
• 3 hour time limit
• Administered by ESA
• Topic areas
80
Timeline
May 2013
June - October 2013
November 2013
Assessment of
current process
Researched EMS’ &
computer labs
Business Case
prepared
Dec 2013 – May 2014
81
Received
endorsement from
ECRA and MEC
April - May 2014
June 2014
IT partner selected
Prototype received
Internal testing
December 2014
January 2015
Completed
Advertise & trial tests
Implementation
Example
82
Example
Timer
83
Questions
Example
84
Example
85
BREAK
86
2013 Ontario Electrical Safety
Report Highlights
Presented by Joel Moody
88
2013 OESR Data Sources
• ESA receives data from various resources to compile this report:
• Ontario Coroner’s Office
• Ministry of Labour (MOL)
• Office of the Fire Marshal and Emergency Management
(OFMEM)
• Workers Safety and Insurance Board of Ontario (WSIB)
• Canadian Institute for Health Information (CIHI)
• Statistics Canada
• ESA internal datasets
• Coroner’s reports for 2012 and 2013 are partially completed due to
pending investigations and confirmations.
• Where there are discrepancies in the number of fatalities reported
by MOL and ESA, ESA uses the data provided by the Coroner.
89
Overall Five-year Rolling Average
Fatality Rate in Ontario
2.00
* Preliminary Data Subject
to change
1.80
Fatalities per Million Population
1.60
1.40
1.20
1.00
0.80
0.60
0.40
0.20
0.00
90
20002004
20012005
20022006
20032007
20042008
20052009
20062010
20072011
20082012
20092013
Electrocutions and Burns
0.85
0.77
0.74
0.73
0.63
0.61
0.56
0.43
0.38
0.42
Electrical Fire
1.05
0.98
0.84
0.92
0.93
0.84
0.80
0.69
0.64
0.60 *
Total Electrical
1.90
1.75
1.58
1.65
1.56
1.45
1.36
1.12
1.02
1.02 *
Occupational Injuries and Fatalities
91
Occupational Safety Five-Year Average
in Ontario
Five-year Average Number of Electrical-Related Fatalities and
Critical Injury
40
35
30
25
20
15
10
5
0
92
20002004
20012005
20022006
20032007
20042008
20052009
20062010
20072011
20082012
20092013
Occupational Safety Overall
35
32
28
28
25
22
21
17
14
13
Electrical Workers
2.4
4.6
5.0
6.6
6.6
6.6
6.0
5.6
5.8
5.8
Percentage of Occupational Electrical-Related Fatalities by
Type of Work in Ontario, 2004-2008 and 2009-2013
Utility
Repair/maintenance
Production
Other
Moving
Installation
Farming
Disassembling
Delivery
Construction
0%
10%
20%
30%
Constructi
Disassemb
Installatio
Delivery
Farming
Moving
on
ling
n
2009-2013
14%
0%
0%
0%
14%
0%
2004-2008
29%
0%
3.3%
7.1%
0%
3.3%
93
40%
Other
19%
0%
50%
Productio Repair/ma
n
intenance
0%
43%
3.3%
54%
60%
Utility
10%
0%
Case Study
An electrician was modifying an electrical circuit in a
ceiling space at an educational facility. To perform this
task, he de-energized this specific circuit but left the other
circuits in the same junction box energized. While making
the wiring modifications, he made incidental contact with
an energized conductor. The electrician received a shock.
94
Continuing the
Safety Mission
2015-2020
ESA’s Next Five-Year
Strategy
Nancy Evans
ESA Strategic Planning Cycle
• Current five-year Harm Reduction Strategy
• Launched 2010; concludes March, 2015
• New five-year strategy
• April, 2015 – March, 2020
• ESA’s goals, priorities, measures, strategies, key activities
96
Harm Reduction Strategy 2010-2015
• Started from analysis of electrical
incidents
• Set safety priorities:
• powerline contacts
• electrical workers
• aging infrastructure
• electrical products
• Importance of working effectively with
stakeholders
97
Goal: 30% reduction electrical fatalities
2013: 35% reduction
2.00
1.80
1.60
1.40
1.20
1.00
0.80
0.60
0.40
0.20
0.00
98
20002004
20012005
20022006
20032007
20042008
20052009
20062010
20072011
20082012
20092013
Electrocutions and Burns
0.85
0.77
0.74
0.73
0.63
0.61
0.56
0.43
0.38
0.42
Electrical Fire
1.05
0.98
0.84
0.92
0.93
0.84
0.80
0.69
0.64
0.60
Total Electrical
1.90
1.75
1.58
1.65
1.56
1.45
1.36
1.12
1.02
1.02
Progress in key harm areas
Powerline electrocutions
• Down 37%
• Construction, farming, transportation,
general public
Electrical fires
• Fires from electrical wiring down 16%
Electrical-related product fires
• Down 24%
•99
Progress in key harm areas
Worker-related fatalities and critical injuries
• Occupational events down 41%
• BUT not for electrical workers
At least one electrical worker killed
every year working live.
100
New Strategy 2015-2020
• Evolution from current
strategy
- build on achievements
- continue to target leading
harms
• Consult with stakeholders
while drafting
• Release and launch for April,
2015
101
New Strategy 2015-2020
Vision:
An Ontario where people
can live, work and play
safe from electrical
harm.
102
3 Strategic Goals
Safety
Accountability
Compliance
103
3 Strategic Goals
Accelerate Improvements in Safety
Improve electrical safety by accelerating the reduction in electrical
fatalities and critical injuries over the next five years.
Increase Compliance to Electrical Safety Regulations
Increase rates of compliance with electrical safety regulations,
where required
Ensure Strong Public Accountability
Ensure stakeholders have strong positive assessment of ESA’s
public accountability
104
Safety
• Reduce electrical fatalities &
critical injuries over 5 years
• Target:
• 20% decrease
• compared to current rate: 13%
• Identify areas of greatest risk,
prioritize there
• Collaborate with others
105
Safety
Electrical safety priorities:
1. Electrical workers working live
while doing repair and
maintenance
2. Members of the public and
construction trades making
contact with powerlines
3. Electrical fires in homes.
106
Compliance
• Increase compliance with electrical
safety regulations, where required
• In particular, compliance in
renovations work: Code, licensing
• Increase renovation work coming
through ESA compliance systems
• Industry estimates of underground
economy:
50%+ residential
13% commercial/ industrial
renovation work
107
Compliance
• Reduce barriers to compliance:
• increasing awareness
• improve our compliance
processes
• Enforcement targeting the
non-compliant
• Increase stakeholders’ acceptance
of their responsibility
108
Public Accountability
• Effective, appropriate use of our
powers:
• Responsibility, access,
transparency, fairness
• Regulatory best practices
• Delivery of good public value
• Effectively communicate with
the community
• Stakeholders have positive view,
experience
109
Stakeholder Consultation
• Consultation in July & August; stakeholder opportunity to
comment & feedback on draft elements before finalized
• 54 Respondents:
• 40% LDC sector
• 17% electrical trade
• 15% consumer interest
• 9% government/other regulators
• 7% manufacturing or industry
• 7% safety organizations
110 ENHANCING ELECTRICAL SAFETY TOGETHER • SEPTEMBER 4 , 2014
Stakeholder Consultation
Overview of feedback:
• 84% support for the evolutionary direction
• 90% support for strategic approach
• 85% support for three proposed goals
• 83% agree safety strategy and planned activities set a clear path
• 84% agree compliance strategy and planned activities set a clear
path
• 80% agree public accountability strategy and planned activities set
a clear path
111 ENHANCING ELECTRICAL SAFETY TOGETHER • SEPTEMBER 4 , 2014
Next steps
• Finalizing details
• Release and roll-out to stakeholders
• Ready to start implementation, April
112
Question and Answer Session with the
Feedback Survey

2014 ECRA/ESA Licence Holder Meeting

Transcription

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