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Charlotte MAY 29-30, 2013 PremierCIOForum & Executive IT Summit Where Technology and Leadership Meet Face to Face PEM 503-821-7317 | www.pemconferences.com Notes “ TREMENDOUS... the new relationships, exploration of topics with experts and the testimonial approach to the panel discussions. GREAT!” - Howard Bush, SVP Customer Exp., Bank of America 2 Welcome to The Premier CIO Forum & Executive IT Summit It is our pleasure, along with our conference partners, to welcome you to the tenth annual Premier CIO Forum & Executive IT Summit in Charlotte. With the Premier CIO Forum, attendees across the region have come to expect a dynamic agenda with relevant, up-to-the-minute topics and exciting speakers who will share their wealth of knowledge and experience, helping you to gain practical insights into your business challenges. The conference includes powerful keynotes, informative breakouts, discussions with subject-matter experts, and cutting-edge solution providers. Our partner, The Society for Information Management (SIM), is an organization intended for Senior IT Executives to discuss and share experiences related to technology and business structure. The group’s mission is to provide an open forum, devoid of sales and marketing solicitations, for area executives with IT decision-making responsibility to network and share their experiences. The Premier CIO Forum & Executive IT Summit adheres to all guidelines which prohibit solicitation by anyone, except for the requested solution providers who have been hand-picked by the Executive Advisory Council of CIOs and Senior IT Executives specific to this region. We have worked diligently to put together a stimulating and focused agenda, bringing together experts, visionaries and professionals from the IT industry. We look forward to sharing this exciting conference with you. THE CHARLOTTE CHAPTER OF SIM IS PROUD TO PARTNER WITH THIS EXCLUSIVE EXECUTIVE IT CONFERENCE. Elizabeth Austin Brandon Jackson VP IT Applic. & Infrastructure Svcs. Family Dollar Stores CIO Gaston County Marc Di Francisco President & CEO Premier Event Management 3 Agenda for - Day 1: May 29th 7:00am CHECK-IN/REGISTRATION - Foyer 7:00am-8:15am PEER-TO-PEER NETWORKING/BUFFET BREAKFAST 8:15am-8:30am WELCOME & PROGRAM INTRODUCTIONS Marc Di Francisco, President & CEO, Premier Event Management Brandon Jackson, CIO, Gaston County Salon A & B Marc Di Francisco 8:30am-9:30am Salon A & B Inhi Cho 9:30am-10:15am 10:15am-11:15am Session 1 Carolina Ballroom Steve Bulmer Brandon Jackson OPENING KEYNOTE SESSION – “CARPE DATUM: SEIZING THE BIG DATA OPPORTUNITY” Presented by: Inhi Cho, Information Management VP, Product Management & Strategy, IBM Discussion: Is Big Data just the latest hype? Or are there organizations getting real value from it? IBM recently completed a survey of over 1100 professionals from 100 countries across 25+ industries and found there are real customers getting real results from big data. In this presentation, we will share insights into these organizations’ top business objectives, where they are in their big data journey, and how they are advancing their big data efforts. We will also share the key big data use cases together with the latest IBM technology innovations that are helping organizations smartly turn big data into real business value. Seize the opportunity to learn how to leverage big data as a competitive advantage for your organization. BREAK – NETWORKING PAVILION “BUSINESS TRANFORMATION vs IT TRANSFORMATION: WHICH COMES FIRST” Moderated by: Steve Bulmer, Principal Consultant, Datalink Panelists: Vince Simonowicz, CIO, City of Rock Hill Keith Osman, Director of Infrastructure, University of South Carolina Vince Simonowicz Keith Osman Discussion: While the business of doing business has always been a driving force behind IT services and strategy, many new and sometimes disruptive technologies, such as hybrid cloud computing or the abstraction of end user computing, force the business to take stock in how they should adopt, manage and support them. Sometime it seems to be a question of “Who is transforming whom?” In this session, we will present some of the current market trends and case studies from an expert panel on projects that have been transformative to their organizations. Up for discussion are the areas of cloud computing and infrastructure design and development, including how organizations are adopting real and virtual datacenter services to use IT for a competitive advantage. We will also review how businesses need to adapt to best support the new technical paradigms. 4 Day 1: Continued 10:15am-11:15am Session 2 Salon 1 Nabeel Nizar “THE EVOLVING IAM ENVIRONMENT - KEEPING PACE WITH THE BUSINESS” Moderated by: Nabeel Nizar, Principal SE, NetIQ Panelists: Tom Crabb, Director of Product Management, NetIQ Michael P. Mazza, CIO, FHI 360 Bobby Clarke, Manager of Information Assurance, Sealed Air Corp. Tom Crabb Michael P. Mazza Discussion: As your business counterparts strive to make work possible from anywhere on any device, effectively working with them to mitigate risk becomes paramount. Not only does the way information is consumed continue to evolve, but the types of applications and the way the business wants to consume them are rapidly changing as well. This panel will discuss various approaches that IT and the Business can take to leverage current investments and evolve their IAM environment to meet the changing realities of the Business. 11:15am-11:30am 11:30am-12:30pm Session 1 Carolina Ballroom Raj Mohanka Session 2 Salon 1 BREAK – NETWORKING PAVILION “SHOULD YOU TRUST THE CLOUD?” Presented by: Raj Mohanka, Sales Engineer, Mimecast Discussion: For many IT departments, “the cloud” has been a great way to lower IT infrastructure costs. Moving your email management to the cloud can be the first step - but what are the risks? More importantly, how does cloud security affect email? He will discuss key issues and questions that IT managers should ask when considering the cloud, focusing specifically on email management. “INTERVIEW TECHNIQUES – AN UPDATE” Presented by: Bruce Frame, Special Agent, U.S. Secret Service Discussion: A one-hour refresher class on Interview Techniques, addressing the following topics: • Characteristics of the interview vs. interrogation • Importance of pre-interview preparation • Steps in the interview process • Red Flags that indicate deception • Written and verbal statement 5 Day 1: Continued 12:30am-2:00pm Salon A & B Bob Frisch LUNCHEON KEYNOTE – “WHO’S IN THE ROOM? HOW GREAT LEADERS STRUCTURE AND MANAGE THE TEAMS AROUND THEM” Presented by: Bob Frisch, Managing Partner, Strategic Offsites Discussion: Teams can be very effective at a number of tasks – generating alternatives, debating pros and cons, discussing the relative merits of different courses of action. But, for the most part, management teams fall short at one of the most common tasks they’re asked to perform – smoothly making decisions as a group. In this provocative and useful talk, Bob Frisch will present some of the groundbreaking findings that led to two of his landmark Harvard Business Review articles, as well as his recent book, “Who’s In the Room”. How Great Leaders Structure and Manage the Teams Around Them. Attendees will leave with an understanding that many of the issues management teams face aren’t psychological, but are the result of breakdowns in structure and process. They will have new insights into the role of teams in decision making as well practical, easily implemented solutions to increase the effectiveness of the teams they participate in and the teams they lead. 2:00pm-2:30pm 2:30pm-3:30pm Session 1 Carolina Ballroom Elizabeth Austin DESSERT – NETWORKING PAVILION “TALENT MANAGEMENT” Moderated by: Elizabeth Austin, VP IT Applications & Infrastructure Services, Family Dollar Stores Panelists: Tammy Calvin, Premier Field Engineering (PFE) Manager, Microsoft Bobbi Overby Curtis, Owner, Connexion Services Group Kay Read, Executive Director, IT-oLogy Cory Carter, Dir., Johnson C. Smith University Charlotte’s Web Technology Mentoring Program Tammy Calvin Bobbi Overby Curtis Kay Read Cory Carter Discussion: Today’s economy has sent companies scurrying to take cover. Many have quickly turned to IT cost-cutting plans in an effort to staunch the flow of red ink. However, attempts to drive down technology costs may be taking some firms in the wrong direction. The headlong rush to reduce IT costs in the short term can compromise many companies’ ability to improve productivity and profitability in the longer term. By focusing on talent management, CIOs can deliver higher value results at lower total cost. The immediate challenge for senior IT executives is to redirect IT investment in order to cultivate, reward and retain the most critical IT talent—the “IT stars.” Attend this discussion to discover how shining the spotlight on talented employees can help reduce costs in your organization. 6 Day 1: Continued 2:30pm-3:30pm Session 2 Salon 1 Dr. Ken Russell “BUSINESS INTELLIGENCE” Moderated by: Dr. Ken Russell, President, Charlotte Area Chapter of SIM; Organization & Enterprise Strategist, Cisco Systems Panelists: Laura Fanning, CIO, AAA of the Carolinas Greg Archer, VP of Informatics & Tech.Services, Premier healthcare alliance Guenther Hartfeil, EVP, Director of Client Insight & Innovation, BB&T Laura Fanning Greg Archer Guenther Hartfeil Discussion: Business Intelligence, or BI, is an assortment of software applications used to analyze data and improve strategic decision making. Besides using it to identify new business opportunities, BI helps CIOs discover inefficient business processes. BI and its component, Business Analytics, go hand in hand when it comes to the success of companies in a wide range of industries. Whether it was the Boston Red Sox using BI to win the World Championship in 2004 or Wal-Mart analyzing mass amounts of data to rule the retail industry, BI is essential to an organization’s success. This informative panel will unleash CIO’s ways of using analytics to benefits their organization. 4:00pm-5:00pm Salon A & B John Bloomer 5:00pm-7:00pm FEATURED CLOSING KEYNOTE – “HIGH TECH LEADERSHIP AND HIGH(ER) INTEGRITY CHALLENGES -- LEARNING FROM ENRON” Presented by: John Bloomer, Former VP of Business and Product Development, Enron Broadband Discussion: You probably think the Enron scandal is ancient history with nothing professionally interesting to a technology leader. If you think the world’s largest bankruptcy of the time was just a giant audit failure with off-balance sheet shenanigans, illegal financial engineering, whistle blowing and document shredding, you will find the perspective from Enron Broadband’s Former VP of Business and Product Development interesting and personally valuable. We as an industry and professionals need to be mindful of the past and amend the way we guide our companies and lead our teams. Hear one grizzled-veteran’s perspective on how integrity and servant leadership are the raw materials for great business, forged from failures like Enron. EXECUTIVE RECEPTION – NETWORKING PAVILION Admittance by Conference Badge. Complimentary hors d’oeuvres and beverages will be served. 7 Agenda for - Day 2: May 30th 7:30am-9:00am CHECK-IN/REGISTRATION - Foyer 7:30am-8:45am PEER-TO-PEER NETWORKING/BUFFET BREAKFAST 8:45am-9:00am WELCOME & PROGRAM INTRODUCTIONS Marc Di Francisco, President & CEO, Premier Event Management Elizabeth Austin, VP IT Applications & Infrastructure Services, Family Dollar Stores Salon A & B Marc Di Francisco 9:00am-10:15am Salon A & B Dan Roberts Elizabeth Austin OPENING KEYNOTE SESSION – “DEVELOPING THE IT WORKFORCE OF THE 21ST CENTURY” Moderated by: Dan Roberts, President, Ouellette & Associates Panelists: Jeffrey Stovall, CIO, City of Charlotte Wendy Hammond, CIO, Sage Automotive Interiors Kevin Ledford, VP, IT & CIO, Chiquita Brands International, Inc. Jeffrey Stovall Wendy Hammond Kevin Ledford Discussion: Over the past 25 years, we have seen IT departments evolve from a back office support function into a strategic business driver that leads the way in innovation and revenue growth. Savvy CIO’s have shifted their focus from aligning IT with the business to a mantra that says “we are the business.” To be successful in this environment and to integrate IT as a critical member of the business decision making team, these leaders are focusing on identifying, growing and developing the IT workforce and culture of the 21st century. They are committed to building a workforce that has the right mix of relationship management and business partner engaging skills, business acumen, and technical understanding. 10:15am-11:00am 11:00am-12:00pm Session 1 Carolina Ballroom Jeffrey Vince BREAK – NETWORKING PAVILION “BUSINESS INNOVATION & IT ALIGNMENT” Moderated by: Jeffrey Vince, Director, Information Services, Carolinas Healthcare System Panelists: Gwen Simmons, CTO, Mecklenburg County Darren Schmidt, Director IT, Corning Cable Systems Larry Bumgardner, IT Project Leader, FMC Gwen Simmons Darren Schmidt Larry Bumgardner Discussion: How do you prioritize your investments for the future? Explore how the CIO perspective has evolved from a support role to a full partner in revenue generation and the increased balancing act between the cost of future technologies and the day to day expense of doing business. This panel will dip into IT Leader’s key decisions in creating and improving an innovation program within their organization. 9 Day 2: Continued 11:00am-12:00pm Session 2 Salon 1 Ed Galloway “IT LEADERSHIP – BECOMING A HIGH PERFORMING LEADER” Moderated by: Ed Galloway, President, RTP Chapter of SIM Panelists: Marvin Reem, CIO, Bob Jones University Mark Stewart, IT Director, Penske Racing Mike Keating, VP IT, Springs Global US, Inc. Marvin Reem Mark Stewart Mike Keating Discussion: What makes a CIO not just an effective manager but an effective leader? Leadership and management are different sides of the same coin. Management is about execution whereas leadership is a commitment to employees by influencing and inspiring them to increase performance. Come listen to these regional CIOs speak about tactics they believe are important in becoming a high-performing leader by delivering results through people they manage. 12:30pm-1:45pm Salon A & B Martin Davis CLOSING LUNCHEON KEYNOTE – “A CEO’s PERSPECTIVE OF IT” Moderated by: Martin Davis, EVP & Head of Technical Integration, Wells Fargo Panelists: David Singer, CEO, Snyder’s-Lance Marc Schaefer, President, Truliant Federal Credit Union David Singer Marc Schaefer Discussion: A unique question & answer session to see how IT is perceived from the top floor. What do they need, what do they want and where do they see it going? Hear from a financial and manufacturing/retail organization explain where IT fits into the corporate puzzle. 1:45pm-2:15pm 10 FINAL DRAWINGS, DESSERT & REFRESHMENTS – NETWORKING PAVILION Executive Advisory Council Elizabeth Austin VP IT Applic. & Infrastructure Svcs. Family Dollar Stores 12 Brandon Jackson CIO Gaston County Greg Archer VP, Info. & Tech. Services Premier healthcare alliance Craig Richardville SVP & CIO Carolina Healthcare System Cam Faison SVP & CIO Charlotte Pipe & Foundry Martin Davis EVP, Head of Tech. Integration Wells Fargo Mike Underwood CTO GMAC Insurance Dave Garrett CIO Novant Health Jeffrey Stovall CIO City of Charlotte Greg Turner Director IT Siemens Power, Inc. George Bell Sr. Technology Manager BB&T Rob Watkins CIO Compass Group Nikhil Sawant VP & CIO Snyder’s-Lance, Inc. Bryan Smith VP & CIO Volvo Construction Equipment Bruce Anderson Principal Andiaz Group Gwen Simmons CTO Mecklenburg County Stuart Williams VP IS The Fresh Market Onyeka Nchege VP & CIO The Coca Cola Bottling Co. Larry Eighmy CIO The Halo Group John Hoffler Technology Lead BB&T Dr. Wolfgang Kueng CIO Blum, Inc. Tony Vaden CIO American Tire Distribution Walter Rowe Sr. Director, Global IT Colfax Corp. Tom Hodes VP Core Technologies Scottish Re Larry Bumgardner IT Project Lead FMC Corp. Jon Brady CIO Speedway Motorsports, Inc. Executive Advisory Council Bob West CIO Truliant Federal Credit Union Kevin O’Rourke Director of IT Barnhardt Manufacturing Co. Tracy Marpoe Membership Co-Chair Charlotte SIM Chapter Shoukat Bhamani Chief Info. & Process Officer Schaeffler Group, N. America Magdy Attia Chair, Council of Deans and Dean of STEM Johnson C. Smith University Bruce Norton Sr. Director IT Bridge Terminal Transport, Inc. Jeff Vince Dir., Information Services Carolinas Healthcare System Bernie Yevin Dean, Bus. IT Division Forsyth Technical C.C. Rick Gemereth VP IT Motorsports Authentics, Inc. Allen Kim IT Director ACN, Inc. Sunil Tandon VP & CIO Shuretape Technologies, LLC Ken Russell President Charlotte SIM Chapter Chris Wolfe Director Technology American City Business Journals, Inc. Darren Schmidt Director of IT Corning Cable Systems Wendy Hammond CIO Sage Automotive Interiors Laura Fanning CIO AAA of the Carolinas Melanie Cox VP IS & Technology Tire Centers, LLC Steve Campbell CIO Titanium Holdings Marvin Reem CIO Bob Jones University Mark Stewart Director of IT Penske Racing Phil Cirulli Executive Director - IT Fluor Corporation Nathan Mucher VP of Information Services Krispy Kreme Doughnuts Corporation Brad Merlie VP IS Piedmont Natural Gas 13 Sponsors Premier Elite IBM is the world’s largest information technology company, with 100 years of leadership helping businesses innovate and deliver increased value. IBM helps solve our client’s most pressing business and competitive problems by combining the latest information technology, along with business insight, research and industry experience, and expertise from partners, to offer a full portfolio of solutions, services and products. The CIO role constantly evolves, but one thing does not change: Successful CIOs earn their access to the executive suite by helping their companies compete. That means aligning IT with overall business goals, and getting the best from their people, processes and information, especially during economic downturns. To learn more about how IBM works with CIOs to meet their IT and business objectives, while helping CIOs stretch beyond the traditional boundaries of their IT role, visit www.ibm.com/cio or twitter.com/ibm Diamond A complete data center solutions and services provider for Fortune 500 and midtier enterprises, Datalink transforms data centers so they become more efficient, manageable and responsive to changing business needs. Datalink helps leverage and protect storage, server, and network investments with a focus on long-term value, offering a full lifecycle of services, from consulting and design to implementation, management and support. Datalink solutions span virtualization and consolidation, data storage and protection, advanced networks, and business continuity. Each delivers measurable performance gains and maximizes the business value of IT. For more information, call 800.448.6314 or visit www.datalink.com or twitter.com/DatalinkCorp Symantec is a global leader in security, backup and availability solutions. Their innovative products and services protect people and information in any environment – from the smallest mobile device, to the enterprise data center, to cloud-based systems. Their world-renowned expertise in protecting data, identities and interactions gives customers confidence in a connected world. www.symantec.com or twitter.com/symantec Partnering with: Platinum National Sponsor Mimecast delivers cloud-based email management for Microsoft Exchange, including email archiving, continuity and security. By unifying disparate and fragmented email environments into one solution that is always available from the cloud, Mimecast minimizes risk and reduces cost and complexity, while providing end-to-end control of email. Mimecast has surpassed the1 million user mark and won several awards including the MSExchange.org Reader’s Choice for Best Exchange Migration option and the 2012 Microsoft Innovative Customer Advocacy Partner of the Year Award. Visit www.mimecast.com for more information or twitter.com/mimecast 14 Sponsors Platinum NetIQ is a global enterprise software company that meets the demands of hybrid IT with solutions for identity and access management, security and data center management. Using our solutions, customers and partners can capitalize on the opportunities in today’s complex and ever-changing IT landscape. By aligning technologies and service delivery methods, our customers can properly secure, manage and measure the many computing services operating across its physical, virtual and cloud computing environments. By doing this, they are better able to provide strategic value at the speed of business. Learn more about our award-winning software solutions at www.netiq.com or twitter.com/NetIQ Gold National Sponsor ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. We focus on transforming enterprise IT by automating and standardizing business processes and consolidating IT across the global enterprise. Organizations deploy our service to create a single system of record for enterprise IT, lower operational costs and enhance efficiency. Additionally, our customers use our extensible platform to build custom applications for automating activities unique to their business requirements. For more information visit www.servicenow.com or twitter.com/servicenow Headquartered in Charlotte, DukeNet Communications is a leading regional fiber network provider offering advanced data and high-capacity bandwidth services to enterprise, data center, government and carrier customers. Primarily serving the southeastern United States, DukeNet controls an 8,000 route mile fiber-optic network capable of delivering 100 Gbps services, enabling cloud computing and high-bandwidth applications for enterprise business. More information is available at www.dukenet.com or twitter.com/DukeNetComm RDA Corporation provides complete consulting and custom application development services, specializing in solutions related to collaboration, workflow, system integration, business intelligence, cloud and mobile apps, and enterprise search. Established in 1988, RDA’s corporate office and Development Center are located in Baltimore with additional technology teams in Atlanta, Charlotte, Philadelphia, and Washington, D.C. Visit www.rdacorp.com or twitter.com/RDA for more information. Silver 4Xor is an emergent “Enterprise Business Transformation” consulting services organization focused on providing a total solution to our clients. The company was created by combining the expertise of four individuals with a long, diverse history in IT business implementations. Visit www.4xor.com or twitter.com/4XorCorp 15 Sponsors Silver rmsource, Inc. is a full-service IT consulting firm headquartered in Cary, NC. For 15 years, we’ve been helping clients throughout the Southeast take advantage of our best of breed technology. rmsource has the skills and experience to “deliver on technology’s promise”. www.rmsource.com or twitter.com/rmsourceinc Global Knowledge is the worldwide leader in IT and business skills training, with more than 1,500 courses delivered via training centers, private facilities, and the Internet. We provide foundational and specialized training on Cisco, Microsoft, Avaya, VMware, Red Hat, business process improvement, leadership development and more. www.globalknowledge.com or twitter.com/globalknowledge Partnering with: OnX Enterprise Solutions is a global data center solutions provider that designs, builds, manages and maintains state of the art data center environments and more. Visit www.onx.com or twitter.com/OnXcloud and www.quantum.com or twitter.com/QuantumCorp Fifteen years ago, CommVault was launched to give companies a better way to protect, manage, and gain business value from their data. Today, CommVault is liberating companies worldwide from chaos, excessive costs and complexity. Please visit www.commvault.com or twitter.com/CommVault for more information. KeyMark is a systems integration and consulting organization specializing in the content management and document capture industry. Visit www.keymarkinc.com or twitter.com/KeyMark_Inc for more information. AppSense provides next-generation solutions for Enterprise Mobility. Visit http:// www.appsense.com/ or twitter.com/AppSense for more information. Supporting MDI Group helps IT organizations tackle “what’s next” by providing a full range of information technology staffing services and workforce solutions to support in-house resources. For more information visit www.mdigroup.com or twitter.com/mdigroup Ultimate Software is a leading cloud provider of people management solutions. The UltiPro solution includes Human Resource, Talent, Onboarding, Benefits, Payroll, Workforce Management, and Business Intelligence including Predictive Analytics. Visit www.ultimatesoftware.com or twitter.com/UltimateHCM for more information. From the boardroom to the data center, Forsythe helps organizations solve business problems through technology. We can help you optimize performance in every area of your IT infrastructure. Visit www.forsythe.com for more information. 16 Sponsors Staffing National Sponsor ConsultUSA is an award winning National IT Staffing company. The company has distinguished itself by driving cost out of the onshore IT Staffing supply chain. For more information please visit www.consultusa.com & Solutions Partners Partners “ The annual CIO conference is well worth my time, because it allows me easily network with other local leaders who have similar interests, discuss real issues that my peers are tackling, and learn from respected IT leaders and solution providers in the vendor community.” - Greg Archer, VP, Informatics & Technology Services Premier healthcare alliance 17 Charlotte 2012 Highlights 18 k Ar ea ServiceNow Br ea Conference Layout Br ea ea k Ar DukeNet 4Xor Corporation RDA Appsense RMsource Commvault OnX Global Knowledge KeyMark ConsultUSA Session 2 Salon 1-3 Keynote Salon A&B Networking Pavilion Salon C Mimecast Magnolia The Carolina Ballroom is near Registration. Networking Pavilion - Foyer Datalink IBM Dogwood SIM RLF NetIQ Azalea Cardinal Room Restrooms Business Center Session 1 Carolina Ballroom 19 Conference Schedule SPRING 2013 FALL 2013 Cleveland, OH Embassy Suites Hotel June 11-12, 2013 Pittsburgh, PA Regional Learning Alliance Sept. 10-11, 2013 Minnesota Marriott Minneapolis Airport Oct. 10th, 2013 SPRING 2014 Seattle, WA The Conference Center TBA Toronto, ON Hilton Suites/Markham Oct. 21st, 2013 Boston, MA Westin Waltham-Boston TBA Portland, OR Crowne Plaza Downtown Nov. 6-7, 2013 Chicago, IL Renaissance Schaumburg Hotel TBA Raleigh, NC Sheraton Imperial Hotel Dec. 3-4, 2013 Hartford, CT CT Convention Center TBA Florida Rosen Center Hotel, Orlando Dec. 11-12, 2013 Atlanta, GA Crowne Plaza Ravinia TBA Philadelphia, PA Crowne Plaza Valley Forge TBA Charlotte, NC Marriott Executive Park TBA tnemeganaM tnevE reimerP 101 etiuS .tS snraV WS 5517 32279 RO ,dnalt roP 1137-128-305 .hP moc.secnerefnocmep.www 20 PEM 7155 SW Varns St. Suite 101 Portland, OR 97223 Ph. (503) 821-7317 www.pemconferences.com
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