Vendor Manual

Transcription

Vendor Manual

Vendor Manual
Last updated: January, 2012
Table of Contents
What’s NEW
4
Purchase Order Agreement
Terms
5
Product Liability Insurance
Requirements
6
Vendor Code of Conduct
Terms
7
Regulatory Compliance Standards
CPISA Requirements
General Certificate of Conformity Template
California Proposition 65
Airborne Toxic Control Measure
Preferred Third Party Testing & Certification Companies
8-9
10
11-12
13-15
16
Electronic Data Interchange (EDI)
Introduction / Instructions
17
POS Information Services
Introductions / Instructions
18
Transportation Routing Guide
Carton Requirements
Palletization
Shipper Load Responsibility
Consolidated Shipments
Truckload Requirements (OTR / RAIL)
Full Visible Capacity (LTL / Overflow (TL)
Packing List
Bill of Lading
Routing Instructions
Firearm Shipments (Documentation)
Port Shipments
Delivery Order Preparation
Preferred Carriers
Advance Notice Requirements
Delivery Appointment Instructions
Appointment Deviations
Sorting / Segregating
Third Party Lumper Service
Freight Costs and Payments
Freight Claims
19
19
20
20
20
21
21
21
22
22
23
23
23
23
24
25
25
25
26
26
UCC-128 Carton Labels
Introduction
Specifications
Layout Sample
Placement Instructions
27
27
28
29
Ticketing
Introduction / Approval Process
Improperly Ticketed Merchandise
Ordering Pre-Printed Tickets
General Merchandise Sticker
Apparel Hang Tag
Non-Apparel Hang Tag
Shoe Box Label
Sunglass Box Label
Baseball Bat Category Flag Label
Ticket Placement
30
30
31
32
33
34
35
36
37
38-44
Contacts
45
Schedule for non-compliance charges
46-47
What’s New
Section
Consumer Product Safety Improvement Act of 2008 (CPSIA)
Big 5’s CPSIA General Certificate of Conformity template
California Airborne Toxic Control Measure (ATCM)
Preferred 3rd Party Testing and Certification Services (Regulatory Compliance)
3rd Party Unloading Service (Transporting Routing)
Ticket Placement
Contact Information (Accounts Payable direct email address)
Contact Information (Product Safety Department)
Schedule of Non-Compliance Charges
What’s New
Page(s)
7
8
10
13-15
16
25
38-44
45
45
47
P a g e |4
Description
New
Updated
New
New
New
New
Updated
New
New
Updated
PURCHASE ORDER AGREEMENTS
By accepting any purchase order from Big 5, a vendor provides the following warranties, guarantees and
agreements:
I.
That all goods supplied will have been produced, assembled, priced, tested, packaged and sold in
compliance with, and Seller agrees to be bound by, all applicable federal, state and local laws, orders,
rules and regulations, and Seller agrees to indemnify and defend Buyer from and against any and all
violations or claims of violation by Seller of the foregoing warranty.
II.
To protect, defend, hold harmless and indemnify Buyer from and against any and all claims, actions,
liabilities, losses, costs and expenses arising out of any actual or alleged infringements of any patent,
trademark or copyright by any goods sold to Buyer or arising out of any actual or alleged death or
injury to any person, damage to any property, or any other damage or loss by whomsoever suffered,
resulting or claimed to result in whole or in part from any actual or alleged defects in such
merchandise, whether latent or patent, including actual or alleged improper construction, design or
packaging of said merchandise or the failure of said merchandise to comply with specifications or with
any express or implied warranties of Seller.
III.
To obtain and maintain at its expense a policy or policies of product liability insurance with vendor’s
endorsement, naming Buyer as additional insured, and in such amounts with such companies and
containing such provisions as shall be satisfactory to Buyer, covering goods sold to Buyer hereunder. All
such policies shall provide that the coverage there under shall not be terminated without at least thirty
(30) days (10 days for nonpayment) prior written notice to Buyer.
IV.
That in the case of any threat of action or claim against Buyer by any third party because of the
shipping, selling or using of any item sold, Buyer shall, at its election, and in addition to its rights under
the foregoing, be entitled to receive from Seller full payment in cash of the invoice price thereof, plus
all expenses incurred, upon tendering to Seller at its then location any remaining items so complained
against.
V.
That title passes to Buyer only after delivery and acceptance.
Only the provisions of Big 5’s Purchase Order and this Vendor Manual will govern the terms of purchase of
goods purchased by Big 5 and no other provisions, including any provisions contained in a vendor’s invoices,
shall be binding on Big 5 or shall modify the provisions of Big 5’s Purchase Order of this Vendor Manual unless
specifically accepted and approved in writing by Big 5. Acceptance of delivery of goods by Big 5 shall not be
construed as acceptance or approval by Big 5 of any change in the terms of Big 5’s Purchase Order or VendorManual.
Purchase Order Agreement
P a g e |5
PRODUCT LIABILITY INSURANCE
Big 5 requires each of its vendors to carry insurance on all products we purchase. In order to evaluate the
insurance coverage provided, we need certain information from your company. Please provide a Certificate of
Insurance and a copy of the Vendors endorsement showing “Big 5 Sporting Goods” as additional insured 1. The
Certificate of Insurance should confirm the following:

Product liability (or commercial general liability) insurance with at least $1 million of coverage per
occurrence, or $2 million per occurrence for products considered by Big 5 as “high risk”. $5 million of
coverage per occurrence is required on trampolines. Some examples of “high risk” merchandise are
listed below. Please contact Big 5’s Risk Management department if you are unsure whether or not
your merchandise is considered high risk.
HIGH RISK MERCHANDISE EXAMPLES
Outdoor furniture (lawn chairs, benches, etc.)
Heavy exercise equipment (weight benches,
treadmills, stationary bikes, etc.)
Hunting (archery and knives)
Sport medicine
Wheeled objects (skateboards, in-line skates, Camping stoves, lanterns and Fuel (propane tanks)
scooters and bikes)
Firearms (including paintball guns, ammunition, Snowboards (including helmets, boots and bindings),
pellets and BB’s), soft air and air guns (including skis and bindings, sleds, snow discs, toboggans and
ammunition)
Snow Tubes
Protective Gear (including helmets)








The insurance must be on an occurrence basis; claims-made basis policies will not be accepted.
Vendor must renew insurance coverage annually and provide updated insurance certificates within 30
days of renewal.
Vendor must continue to provide insurance as described herein for a period of 5 years from the date of
the last sale of products to Big 5.
Any self-insured retention (“SIR”) or deductible must be specified on the insurance certificate.
“Big 5 Corp. d/b/a Big 5 Sporting Goods” or “Big 5 Sporting Goods” must be named as an additional
insured on the certificate, and must include an additional insured endorsement.
The authorized insurance company representative’s name is typed as well as signed in the appropriate
section.
The insurance company must have an A.M. Best’s Guide rating of B+VI or better and be domiciled in
the United States.
The certificate holder should be listed as Big 5 Corp., 2525 E. El Segundo Blvd., El Segundo, CA 90245
Please contact the Risk Management Department at (310) 536-0611 with any questions. Certificates and other
information should be faxed to (310) 297-7575 or mailed to Big 5 Sporting Goods, 2525 E. El Segundo Blvd.,
El Segundo, CA 90245, Attn: Risk Management.
1
Because most certificates of insurance do not guarantee coverage, we must receive a copy of the actual vendor endorsement.
Product Liability Insurance
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VENDOR CODE OF CONDUCT
Big 5 Vendor Code of Conduct
Terms and Conditions
Harassment or Abuse
Big 5 requires that all products offered for sale in our stores be
produced in facilities that meet specific criteria, as set forth in
this code of conduct.
Our vendors must respect the rights and dignity of their employees.
Laws and Regulations
Discrimination
Our vendors and the factories in which the merchandise they sell
us is manufactured (collectively, our "vendors") must comply
with all applicable laws and regulations, including, but not limited
to, all environmental laws and regulations, and all laws,
regulations and internationally-adopted restrictions concerning
bribery and corruption.
Employment Practices
Health and Safety
Our vendors must provide their workers with a safe and healthy
workplace and safe working conditions.
Child Labor
Our vendors must not use child labor. The term "child" will be
governed by the national law of the country in which the
production is being conducted, including laws defining the age
for completing compulsory education. If the laws of that country
do not provide a definition or if the definition includes individuals
below the age of 14, we define a "child" to be anyone below 14
We will not tolerate human rights abuses, including physical, sexual,
psychological or verbal harassment or abuse of workers.
Workers must be employed, retained and compensated based on their
ability to perform their jobs, and must not be discriminated against on
the basis of gender, race, color, national origin, age, religious, ethnic or
cultural beliefs, or any other prohibited basis.
Freedom of Association
Our vendors must respect the rights of their workers to choose (or
choose not) to freely associate and to bargain collectively where such
rights are recognized by law.
Subcontractors
Our vendors must ensure that all subcontractors and any other third
parties they use in the production or distribution of goods offered for
sale in our stores comply with the principles described in this Code of
Conduct.
Environment
Big 5 vendors must comply with all local environmental laws applicable
to the workplace, the products produced, and the methods of
manufacture
years of age.
Forced Labor
Communication
Our vendors must not use forced labor, whether in the form of
Big 5 vendors must take appropriate steps to ensure the provisions of
this code and are communicated to employees.
prison labor, indentured labor, bonded labor or otherwise.
Wages and Benefits
Our vendors must abide with all applicable laws relating to
wages and benefits, and must pay the legally prescribed
minimum wage or the prevailing industry wage, whichever is
higher.
Working Hours
Monitoring and Compliance
Big 5 or its designated third party auditor or agent shall have the right
to monitor and assess compliance with these principles. A violation of
this Code of Conduct may result in required corrective action,
cancellation of purchase order(s) and/or termination of the business
relationship.
Our vendors must not require their employees, on a
regularly-scheduled basis, to work in excess of 60 hours per
week (or fewer hours if prescribed by applicable laws and
regulations). All overtime must be voluntary
and must be fully compensated in accordance with the
requirements of local law, and except in extraordinary
circumstances, employees must be entitled to at least one day of
rest in every seven-day period.
P a g e |7
REGULATORY COMPLIANCE
CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008 (CPSIA)
The Consumer Product Safety Improvement Act of 2008 (CPSIA) enacted new requirements for products
designed or intended primarily for children 12 years of age or younger. This includes the provisions relating to
lead paint, lead content, flammability, phthalates, tracking labels, product testing, and general conformity
certificates.
Please be advised that certain non-children’s products also require compliance to regulations specific to that
product. Big 5 expects its Vendors to maintain knowledge of, and comply with, all consumer product safety
regulations related to your products.
CPSIA LINKS
 The webpage for the Consumer Product Safety Commission can be found at http://www.cpsc.gov/
 The CPSIA and its sections can be viewed at http://www.cpsc.gov/about/cpsia/cpsia.html
 Detailed instruction on filling out the General Certificate of Conformity can be found at
http://www.cpsc.gov/about/cpsia/faq/elecertfaq.pdf
 For a list of accredited third-party laboratories please visit http://www.cpsc.gov/cgi-bin/labsearch/
BIG 5 REQUIREMENTS
As required by the CPSIA, manufacturers and/or importers are required to issue a general certificate of
conformity (GCC) for all products subject to any safety rule, standard, or regulation enforced by the CPSC.
Each GCC certifies that a product meets all applicable safety laws, standards and regulations enforced by the
CPSC.
Big 5 expects all its Vendors, as required by the CPSC, (1) to provide a website where Big 5 may access a GCC;
or (2) to provide a GCC by email to the Product Safety Department at [email protected] within 48
hours of a request. Vendors are required to determine the required content of a GCC, and if necessary, to
issue one based on test results obtained from an accredited third party laboratory.
Regulatory Compliance
P a g e |8
CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008 (Continued)
Instructions for Competing General Certificates of Conformity
1. Identification of the product covered by this certificate:
Describe the product covered by this certification in enough detail to match the certificate to each product it
covers and no others.
2. Citation to each CPSC product safety regulation to which this product is being certified:
The certificate must identify separately each rule, ban, standard or regulation under the Acts administered by
the Commission that is applicable to the product.
3. Identification of the U.S. importer or domestic manufacturer certifying compliance of the product:
Provide the name, full mailing address, and telephone number of the importer or U.S. domestic manufacturer
certifying the product.
4. Contact information for the individual maintaining records of test results:
Provide the name, full mailing address, email address, and telephone number of the person maintaining test
records in support of the certification.
5. Date and place where this product was manufactured:
Provide the dates the product was manufactured by at least the month and year. For the place of manufacture
provide at least the city and country or administrative region of the place where the product was finally
manufactured or assembled. If the same manufacturer operates in more than one location in the same city,
provide the street address of the factory.
6. Date and place where this product was tested for compliance with regulation(s) cited above:
Give the date of the tests or test report(s) on which certification is being based and the location(s) of the
testing.
7. Identification of any third-party laboratory on whose testing the certificate depends:
If a third-party laboratory tested the product or conducted a testing program on which the certification is
based, give the name, full mailing address, and telephone number of the laboratory.
*See next page for General Certificate of Conformity Template. Please note: Big 5 will accept vendor
certificates that contain all applicable information.
P a g e |9
GENERAL CERTIFICATE OF CONFORMITY
Date of issue:
Identification of U.S. importer certifying compliance of the product:
Importer:
Address:
Phone #:
Date and place where this product was manufactured:
Manufacturer name:
Place of manufacture: Please include city and country here
Date manufactured: Please include month and year here
Identification of the product covered by this certificate:
Item name:
Item number:
The product listed herein is in compliance with the following CPSC standards:
Identification of any third-party laboratory on whose testing the certificate depends:
Testing agency:
Place Tested:
Phone:
Date Tested:
Individual Maintaining Test Results:
Name:
Address:
Phone:
Email:
P a g e | 10
CALIFORNIA PROPOSITION 65
In brief, California Proposition 65, the Safe Drinking Water and Toxic Enforcement Act of 1986, was enacted as
a ballot initiative in November 1986. The Proposition was intended by its authors to protect California citizens
and the State's drinking water sources from chemicals known to cause cancer, birth defects or other
reproductive harm, and to inform citizens about exposures to such chemicals.
This law imposes certain obligations on companies doing business or selling product in California with respect
to relatively minute amounts of chemicals identified. Companies selling products that may expose consumers
to these chemicals must first provide a clear and reasonable warning notifying the consumer of the potential
exposure.
PROP 65 LINKS
 The full Proposition may be viewed at http://www.oehha.ca.gov/prop65.htmL
 Additional information on how Prop 65 is enforced can to found on the State of California Attorney General’s
website at http://ag.ca.gov/prop65/index.php
 To access the list of chemicals known to the state to cause cancer or reproductive toxicity, go to the California
Office of Environmental Health Assessment: http://www.oehha.ca.gov/prop65/prop65_list/Newlist.html
BIG 5 REQUIREMENTS
Big 5 expects all Vendors, regardless of size to comply with Proposition 65 regulations. This is a lengthy and
detailed proposition and it is the responsibility of the vendor to thoroughly understand it.
Each Vendor must issue a Prop 65 Certification of Compliance for all product sold to Big 5. This certification
template can be found on the next page. This document should be emailed to the Product Safety Department
at [email protected] prior to the first shipment of new products. Should it be necessary for Big 5
to request test results or other supporting documents, vendors must be able to supply this documentation
within 48hrs. A new certification must be issued to Big 5 whenever a product’s manufacturer, materials, or
design are [materially] changed in any way that would require a different response on the certificate.
VENDOR INDEMNITY OF BIG 5; TESTING BY BIG 5
As you know, by accepting Big 5’s Purchase Order, each vendor represents and warrants that all goods
supplied “will have been produced, assembled, priced, tested, packaged and sold in compliance with . . . all
applicable federal, state and local laws, orders, rules and regulations.” Each vendor also agrees to indemnify
and defend Big 5 against any claims of violation of this warranty. In the event that Big 5 is sued or receives a
notice of intent to sue as a consequence of selling a vendor’s product, Big 5 will seek a defense and indemnity
from the vendor, including reimbursement of any costs Big 5 incurs in defense of the matter.
Additionally, if a product sold to Big 5 does not contain a Proposition 65 warning on its label, Big 5 may at its
option obtain appropriate testing on the product. If the product does not meet Proposition 65 standards,
Big 5 may return the product to the vendor for a full refund and charge the vendor for the costs of the testing.
P a g e | 11
CERTIFICATION OF COMPLIANCE
(California Proposition 65)
Multiple products may be included on the Certification form as long as the box checked applies to all
products listed (only one box may be checked per Certification form).
Company Name:
Product Model/Style
Number:
Product Description:
By issuing this certificate, the undersigned vendor certifies to Big 5 Sporting Goods that each product listed
above complies with the requirements of California’s Proposition 65. The vendor certifies that each product
complies with Proposition 65 in the following manner:
Please check the appropriate box:
If this box is checked, the vendor confirms that the product does not contain chemicals covered by
Proposition 65, or any consent judgment relating to Proposition 65, in amounts that require a warning label.
Upon request, the vendor also agrees to provide documentation substantiating Proposition 65 compliance.
The product contains the required warning label under Proposition 65. If this box is checked, the vendor
must provide a picture of the label on the product packaging with this certificate.
The vendor agrees to update this certificate or issue a new certificate upon any change in the product’s
manufacturer, materials or design. The vendor also agrees to update this certificate in the event that the
addition of new chemicals as covered chemicals under Proposition 65 requires a different response than
provided above.
The Proposition 65 statute, related regulations, and the list of covered chemicals are available from the Office of
Environmental Health Hazard Assessment (“OEHHA”), the California agency responsible for implementing the
statute, at http://oehha.ca.gov/prop65.html. OEHHA’s website also includes resources, including an overview of
Proposition 65, entitled “Proposition 65 in Plain Language.”
Signature
Title
Name (Printed)
Date
P a g e | 12
AIRBORNE TOXIC CONTROL MEASURE (ATCM)
The California Air Resources Board (CARB) adopted a regulation (17 C.C.R. 93120-93120.12) in April 2007 to
reduce formaldehyde emissions from composite wood products (CWP) in the state of California.
Formaldehyde is used as an adhesive in the resin binder of certain composite wood products. The new
formaldehyde emission regulation establishes limits for:





Particle Board (PB)
Hardwood plywood with veneer core (HWPW-VC)
Hardwood plywood with composite core (HWPW-CC)
Medium density fiberboard (MDF)
Thin MDF (tMDF) less than 8 millimeter
Limits for formaldehyde emissions vary by composite wood type, and will be reduced in two (2) phases
between 2009 and 2012. For more information about formaldehyde emission regulations, please visit the
California Environmental Protection Agency web page at:
http://www.arb.ca.gov/toxics/compwood/compwood.htm
Additionally, if a product does not meet the California Air Resources Board (CARB) formaldehyde emissions
regulation, Big 5 may return the product to the vendor for a full refund and charge the vendor for the costs of
processing the return.
BIG 5 REQUIREMENTS
To facilitate compliance for applicable product, vendors subject to this regulation are to review California’s
formaldehyde regulation and complete and return the California Certificate of Compliance on page 15 of this
manual to [email protected].
P a g e | 13
AIRBORNE TOXIC CONTROL MEASURE (ATCM) Continued
The chart below generally outlines the sell-through provisions applying to composite wood product panels or
finished goods:
COMPOSITE WOOD PRODUCTS ATCM1, SELL-THROUGH DATES
HWPW-VC
HWPW-CC
PB
MDF
tMDF
PRE-PHASE 1 PRODUCTS
1 Jan
2009
1 Jul
2009
1 JAN
2009
1 JAN
2009
1 JAN
2009
Panels: Last day for selling
Pre-Phase 1
31 Dec
2010
31 Dec
2010
31 Dec
2010
31 Dec
2010
31 Dec
2010
Finished Goods: Last day for selling
Pre-Phase 1
31 Dec
2011
31 Dec
2011
31 Dec
2011
31 Dec
2011
31 Dec
2011
EFFECTIVE DATE OF PHASE 1 STANDARD
PRODUCTS THAT COMPLY WITH PHASE 1 STANDARD
Panels: Required to buy Phase 1 from
manufacturers/Importers
1 Apr
2009
1 Oct
2009
1 Apr
2009
1 Apr
2009
1 Apr
2009
distributors
NA
1 Jan
2011
1 Jan
2011
1 Jan
2011
1 Jan
2011
EFFECTIVE DATE OF PHASE 2 STANDARD
1 Jan
2010
1 Jul
2012
1 Jan
2011
1 Jan
2011
1 Jan
2012
Panels: Last day for selling
Pre-Phase 1
31 Dec
2010
30 Jun
2013
31 Dec
2011
31 Dec
2011
31 Dec
2012
Finished Goods: Last day for selling Phase 1
30 Jun
2011
31 Dec
2013
30 Jun
2012
30 Jun
2012
30 Jun
2013
1
PRODUCT THAT COMPLY WITH PHASE 2 STANDARD
manufacturers/Importers
1 Apr
2010
1 Oct
2012
1 Apr
2011
1 Apr
2011
1 Apr
2012
distributors
1 Jan
2011
1 Dec
2012
1 Jun
2011
1 Jun
2011
1 Jun
2012
Panels: Required to sell Phase 2
1 Jan
2011
1 Jul
2013
1 Jan
2012
1 Jan
2012
1 Jan
2013
Finished Goods: Last day for selling Phase 2
NA
2
1 Jan
2014
1 Jul
2012
1 Jul
2012
1 Jul
2013
PB
MDF
tMDF
Particleboard
Medium Density Fiberboard
Thin Medium Density Fiberboard
1
May sell pre-Phase 1 HWPW-VC through 31 Dec 2010.
May sell pre-Phase 1 finished goods through 31 Dec 2011.
2
Acronyms:
HWPW-VC
HWPW-CC
Hardwood Plywood-Veneer Core
Hardwood Plywood-Composite Core
P a g e | 14
Certificate of Compliance
Airborne Toxic Control Measure (ATCM)
By issuing this certificate, the undersigned vendor certifies that all composite wood products sold to Big
5 Sporting Goods comply with the formaldehyde emissions requirements of California, 17 C.C.R.
§93120-93120.12. The vendor further certifies that, when necessary under law, all products will meet
the below requirements.
1. Finished goods containing composite wood must be properly labeled to show:
 Fabricators name
 Date of fabrication
 Statement of compliance
2. A statement denoting compliance with this regulation must be on each invoice for all applicable
products.
Vendors will maintain supporting records with respect to compliance for a period of at least two years
and the documentation will be made available to Big 5 Sporting Goods upon request.
Certified By:
Name (Please Print)
Signature
Title
Date
Company
P a g e | 15
PREFERRED THIRD PARTY TESTING AND CERTIFICATION COMPANIES
Certain products require third-party testing for certification and Big 5 has partnered with CPSC accredited labs
to provide discounted testing and support for all safety regulations. Fully versed with Big 5’s testing protocols,
these companies understand and can assist with the requirements necessary for Big 5 direct import
shipments. Please visit the Preferred Testing Labs link under the Regulatory Compliance link to view the thirdparty labs, their testing locations, and contact information.
Why use a Big 5 preferred 3rd Party Testing Lab?
 Ensures product is tested to Big 5’s standards
 Discounts; all test performed by a preferred 3rd party lab under the Big 5 testing program qualify
for a discount
 Expedites the certification process for Big 5 direct imported shipments
Intertek
Global Account Manager
Shirley Luo
2121 Rosecrans Ave Suite 3395
El Segundo, Ca 90245
Tel: +1 310-364-3780
Fax: +1 310-364-3795
Email: [email protected]
SGS
Thomas Eng
291 Fairfield Ave
Fairfield, NJ 07004
Tel: +1 650-638-1596
Bureau Veritas
David Simonson
100 Northpointe Parkway
Buffalo, NY 14228-1884
Tel: +1 716-505-3509
Fax: +1 716-505-3301
P a g e | 16
ELECTRONIC DATA INTERCHANGE
As a new member of Big 5 Sporting Goods’ Vendor community, we would like to give you some information
regarding our electronic data interchange program (EDI).
Big 5 utilizes GXS as our value added network provider and general electronic commerce solution provider. To
insure efficient and accurate transfer of electronic information, testing and certification is handled through
GXS prior to any live activation of the EDI connection.
If you already have in-house EDI capabilities, for registration form please complete the form by visiting
http://www.gxs.com/big5/ . You will then receive an invitation from GXS that will include a username and
password for using the online testing certification website. Completion of this testing program will certify that
you are able to begin trading the documents listed below with Big 5 Sporting Goods:




850 Purchase Orders
997 Functional Acknowledgement
856 ASN (Ship Notice)
810 Invoice
http://www.gxs.com/big5/
For those vendors currently using a third party service for their EDI solution, please submit your EDI provider’s
contact information to Big 5’s EDI coordinator.
Please note that there is a small fee associated with the certification process, which will be outlined by GXS.
If you do not have EDI capabilities, there are other options available to you. Some web-based solutions
provide a low cost alternative that can send, receive, and translate our EDI documents electronically via the
Internet.
IMPORTANT: Big 5 Sporting Goods highly encourages all our business partners currently receiving the 850
(Purchase Order) via EDI to fully implement the remaining EDI documents stated above.
Should you have questions regarding any of these options or how to proceed, please contact our EDI
coordinator at (951)782-4054.
Electronic Data Interchange
P a g e | 17
POS INFORMATION SERVICES
Big 5 Sporting Goods has partnered with Edifice to provide our trading partners with a comprehensive data
sharing program. Through this program, you can receive a robust set of UPC and store-level point-of-sale
(POS) and inventory data in a variety of formats including web-based dashboards and decision-ready Excel
reports. By utilizing the information and analysis provided through Edifice, your company will be able to
identify opportunities and respond more proactively to consumer demands at Big 5.
Features and Benefits:
 Optimizing replenishment programs
 Ensure availability of key items
 Localizing assortments to the store level
 Tracking and modifying new product launches
 Monitoring and adjusting promotional activities
 Manage stock and sales plans
This POS Data Sharing Program will allow you to efficiently analyze sales and inventory by department, class,
color, size and store. To learn more about this program, please contact Eric Engstrom at (973) 616-2929
[email protected] or you can visit the Edifice website at: http://www.edificeinfo.com/big5.html.
www.edificeinfo.com/big5.html
POS Information Services
P a g e | 18
TRANSPORTATION ROUTING GUIDE
CARTON REQUIREMENTS
Maximum Shipping, Size, Weight Limitations
Each item must be packed in a separate carton by style, size, color (assigned Big 5 SKU number) and approved
vendor case pack (VCP). Carton dimensions and VCP’s must be consistent by assigned Big 5 SKU number. Any
changes in carton dimension, VCP, or item stock number must be received by Big 5’s Buying Dept. 30 days
prior to shipping. All cartons must only contain a single Big 5 SKU number. No Master Pack or multi SKU
cartons are allowed.


Maximum pallet weight should not exceed 2,500 lbs.
Maximum carton weight should not exceed 75-lbs.
Carton weight exceeding 75-lbs may require special handling. For shipping requirements on these types of
items, you must contact the Distribution Center by phone at (951) 774-1605 prior to shipping.

Empty product display boxes must not be used as fillers.
Carton Markings
UCC-128/shipping labels are required on all master cartons. Please refer to the UCC-128 Carton Label Section
for specifications and placement instructions.
Improperly Labeled Master Cartons
Vendors will be assessed charge backs for improperly labeled Master Cartons. This includes but not limited to,
cartons marked incorrectly, not legible or missing labels. Continued non-compliance will result in the
escalation of these charges. Please contact the Vendor Relations Department by email at
[email protected] to discuss plans for correcting issue.
PALLETIZATION (“Collect Terms”)
Unless authorized by Big 5, all shipments will be floor loaded – this applies to both LTL and truckload (TL)
shipments. Our goal is to maximize cube utilization on each load. In addition, Big 5 participates in special
linear foot contract rates. The use of pallets will significantly impact this discounted program. In some cases,
Big 5 will authorize palletization due to the nature of the product. If pallets are to be used, they are not to be
included as part of the product weight (in the bill of lading). In addition, oversize pallets (i.e., product
overhang) must be brought to our attention. Many of our carrier contracts (pricing model) are based on cube
and linear foot utilization. A pallet with product overhang will impact cube configuration – therefore, alter our
pricing. To avoid potential charge backs, please ensure your shipping department advises our Traffic
Department of these conditions, or any other impacts to normal palletizing.
NOTE: The inherent characteristics of some commodities will not permit floor loading. To discuss shipping /
loading options, please contact our Distribution Center before you ship the order. Phone: (951) 774-1605.
P a g e | 19
SHIPPER LOAD RESPONSIBILITY
When loading trailers, reasonable care must be demonstrated to ensure product is properly prepared for
highway, air, rail (intermodal) and ocean transits.
If authorized to ship on pallets freight must be tightly secured using appropriate shrink wrap and/or banding.
Floor loaded shipments; require the use of restraining (load) bars, bracing and/or blocking. In some cases,
palletized freight may require the use of restraining devices – particularly product susceptible to load shifting.
In addition, if you do not have the appropriate securing devices, please advise the carrier prior to pickup.
Adhering to these guidelines will avert claims and possible charge-backs.


It is the vendors’ responsibility to tender their freight to the Big 5’s Distribution Centers with PO
style/color/size integrity.
PO changes within the trailer must have a clearly visible separator to indicate the end of an order.
CONSOLIDATED SHIPMENTS
When you are sending multiple orders (Collect terms) that can be shipped within a few days of each other,
please consolidate them under one (1) bill of lading. To illustrate, if you have three purchase orders that fall
within the same shipping window, do not send one purchase order on Monday, the next on Tuesday, and the
last on Wednesday. Ship all three on the same day using one bill of lading. It is more cost effective for all
parties to take advantage of tariff weight breaks. (Note: Some purchase orders cannot wait to be consolidated
and require immediate shipping. You will be instructed at the time of routing how to move these priority
shipments.)
TRUCKLOAD REQUIREMENTS (OTR/RAIL)
For your convenience, Big 5 will have its over-the-road trucking companies (and rail carriers) drop equipment
into your shipping location(s). This permits you to load trailers around your schedule. However, we require
upon load completion that you put a seal on the trailer and mark the bill of lading shipper, load and count
(SLC). If you require the driver to physically count each carton on your dock, there will be a charge for the
driver count. In addition, if the carrier is detained beyond the authorized free time (typically two hours for live
loads) you will also be assessed an equipment detention fee. To avoid these charges, we recommend having
the trailer dropped and to perform SLC loading on truckload volume moves. (Note: Free time on dropped
trailers varies depending on the transportation service. Please consult with Big 5 to confirm the allotted time.)
P a g e | 20
FULL VISIBLE CAPACITY (LTL) / OVERFLOW (TL)
Unless authorized by Big 5, do not fill LTL (less than truckload) trailers to “full visible capacity”. The trucking
industry will treat these shipments as TL shipments, in which, our LTL discounted rates will become void. Big 5
has in place special pup rates (half set) that allow loading to full visible capacity, but this will be communicated
to you at the time of routing. Furthermore, it is very important that you put the “quote number” we assign on
the bill of lading – this protects our special pup rate.
On truckload shipments when you have an overflow, do not call the trucking company for additional
equipment. Please make sure you call Big 5 Traffic for further routing instructions – most overflows require
LTL handling. If Big 5 is not contacted and overflow is put on a TL trailer, there may be a charge-back.
NOTE: The above applies to both OTR and rail trucking services
PACKING LIST
Insure your shipping department attaches the packing list to the first carton and to border it with high visible
tape or fluorescent markings. Do not submit original mailing invoices with the shipment. Original invoices
should be mailed to Big 5 Corp, P.O. Box 92088, Los Angeles, CA 90009-2088, Attn: Accounts Payable.
SHIPPING ADDRESS
Unless otherwise arranged, all freight will be consigned (shipped) to:
Riverside, CA Distribution Center
6125 Sycamore Canyon Blvd.
Riverside, CA 92507-0712
Phone: (951) 774-1600
BILL OF LADING
On “Collect” less-than-truckload (LTL) shipments, please ensure your shipping department puts the applicable
National Motor Freight Classification (NMFC) rating on the bill of lading. Do not list your contract freight-allkinds (FAK) rate or any other special commodity rates. Our prevailing discount(s) will be applied by the
contracted carrier moving the load. Keep in mind, if no NMFC classification is listed on the bill of lading,
Department of Transportation (DOT) and NMFC regulations permits the carrier to move the freight at the
highest classification (for the commodity being shipped). If this occurs, you may be required to pay the
difference in freight cost.
P a g e | 21
ROUTING
When shipping product to Big 5 Sporting Goods on “Collect” terms, vendors must call Big 5’s Traffic
Department for routing instructions (applicable to both domestic and international shipments). Be prepared to
provide the following information at the time of your call – to expedite the routing process:








Company name
Point of contact & phone number
Shipping location of product
Purchase order #
Product and NMFC classification (i.e., CL 77.7, 85, 100, etc.)
Number of cartons
Total shipping weight (lbs. -pallet weight excluded)
Total Cube (cubic ft.)
Please ensure the above information is accurate. Our carrier selection is based primarily on product location,
NMFC CL, weight and cube. If the shipping data we receive is incorrect and the wrong carrier is selected, we
reserve the right to issue a charge back to the vendor for the difference in freight cost.
Traffic Department Phone: (951) 774-1637
Monday thru Friday, between the hours of 7:00 a.m. – 2:30 p.m. PST
(Closed during major holidays)
After we receive your shipping information, we will assign a carrier service familiar with your region of the
country. (Note: when cost and logistics permit, Big 5 may authorize use of your preferred carrier. This will be
done on a case-by-case basis).
FIREARM SHIPMENTS (DOCUMENTATION)
All firearm orders shipped to Big 5 must be accompanied by proper documentation at the time of delivery,
including SERIAL NUMBER RECORDS and DEPARTMENT OF JUSTICE (DOJ) paperwork. In addition to this
requirement, prior to any firearm order leaving the vendor’s factory/distribution center, you MUST EMAIL a
copy of both the Serial Numbers and DOJ documentation to Big 5 at [email protected]. Please be
aware that no delivery appointment request will be processed without Big 5 having received the required
paperwork by email.
This requirement is meant to prevent delays when receiving firearms shipments, and to avoid the possibility of
missing paperwork at the time a carrier arrives for a scheduled delivery appointment. Adherence to this
requirement is mandatory and any non-compliance will result in refusal of the order.
P a g e | 22
PORT SHIPMENTS (COLLECT TERMS)
When Big 5 is responsible for freight arrangements (collect terms) from the port of Los Angeles and/or Long
Beach, Big 5’s Traffic Department must be called for carrier assignment. Since contracted harbor carriers
service different terminals, it is necessary to insure the correct carrier is assigned.
DELIVERY ORDER PREPARATION (PREPAID/COLLECT)
Whether you are bringing an ocean container directly to a Big 5 Sporting Goods facility, or having Big 5 pick it
up from the port, it is imperative that your customs broker prepare the delivery order (D.O.) as follows:



List each container
List all purchase orders that are in each container
List the total carton quantity in each container
Other port related information such as last free day (LFD) can be provided – however, the above is mandatory.
In addition, Big 5 drayage firms have been instructed not to accept delivery orders that do not comply with
this requirement. Please adhere to the above for a smooth transition of freight, and to avert any potential
demurrage and/or per diem charge-backs. If you or your customs broker have questions or require further
clarification on delivery order preparation, please contact Big 5 Traffic at (951) 774-1639 / (951) 774-1637.
BIG 5 PREFERRED CARRIERS
Big 5 has made special arrangements with specific carriers. You are more than welcome to use these
“Preferred Carriers” on “Prepaid” shipments. Our carriers are quite familiar with our operation and
understand the special requirements necessary to move product quickly across our docks. If you desire, Big 5
can assist you in setting up a service agreement with one or more of our carriers. However, when using a
“preferred” Big 5 Carrier on prepaid terms, the vendor will be responsible for freight charges and/or all
associated accessorial service fees.
IMPORTANT: Deliveries or pickups from Yellow Roadway Company (YRC) and/or Oak Harbor Freight Lines Inc.
are NOT permitted. All YRC or Oak Harbor shipments or request for pickups will be refused at the door.
ADVANCE NOTICE REQUIREMENTS
A valid ASN MUST be submitted at least 24 hours prior to delivery. For non-EDI orders, a copy of the packing
slip should be emailed to our Distribution Center at [email protected]. The packing slip must be
received at least 24 hours prior to scheduled delivery.

Your email subject title MUST include the purchase order number.
P a g e | 23
DELIVERY APPOINTMENTS
All inbound shipments (regardless of F.O.B. terms, collect or prepaid) delivered to the Big 5 Sporting Goods
Distribution Center are required to have an appointment. Small parcel delivery carriers such as UPS, FedEx,
etc. do not require a scheduled appointment. All appointments must be made through Big 5’s Distribution
Center Appointment Desk.
Only carriers may schedule an appointment for deliveries to our Distribution Center. Advise your
transportation carrier to contact Big 5’s Appointment Desk a minimum of two (2) business days in advance of
their desired delivery date. Please note that it is advisable during peak periods of operation and holidays to
make the appointment request 3-4 business days prior to the carrier’s desired delivery date.
Appointment scheduling
Carriers should secure the following information before requesting an appointment for delivery at Big 5’s
Riverside Distribution Center. Information should be summarized by trailer, as each trailer requires its own
appointment:




Vendor (Shipper) name
Big 5 purchase order numbers (disclosing all Big 5 purchase orders being delivered)
Carton Quantity per trailer
Number of Trailers (each trailer must have its own appointment)
Carton Counts are required. Pallet counts or skids will be treated as undisclosed freight.
All appointments must be scheduled with our DC Appointment Desk at:
Phone: (951) 774-1644
Monday thru Friday, between the hours of 6:00 am – 2:00 pm PST
Please note that requests for specific appointment times cannot always be accommodated, as Big 5’s
Receiving Department is a two (2) shift operation and appointments are given by first available time/date.
Carriers must adhere to all scheduled appointments. Late or cancelled deliveries must be communicated to Big
5’s Appointment Desk immediately. Appointment deviations are subject to cancellation and charge backs to
the vendor.
NOTE: BIG 5 SPORTING GOODS reserves the right to refuse any delivery if purchase order numbers, carton
counts, etc. given at the time of the appointment request are found to be inaccurate. Your cooperation in this
matter will avert delays and redelivery cost.
Big 5 will not be responsible for re-delivery costs of freight not disclosed prior to delivery.
P a g e | 24
APPOINTMENT DEVIATIONS
In the event an appointment will be missed or needs to be rescheduled, the carrier must contact our
Appointment Desk as soon as possible, prior to the scheduled appointment, to make the Receiving
Department aware of the situation. The Appointment Desk can be reached by phone at (951) 774-1644 and by
email at [email protected]. If the Distribution Center is not made aware in a reasonable amount
of time that the carrier will be delayed/missing the appointment, the appointment will be subject to
cancellation and may result in charge-backs to the vendor.
Any questions regarding this policy or our requirements should be directed to the Vendor Relations
Department at [email protected] or by phone at (310) 297-7560.
SORTING AND SEGREGATING
Big 5 requires product to be unloaded, sorted and segregated by style, size and color in a timely manner upon
delivery during the scheduled appointment; Consignee does not unload. This service must typically be
provided by the driver of the contracted carrier. In a situation where the load is too large for one driver to
unload in the time allotted by the receiving supervisor, the carrier must arrive with at least two (2) people to
unload. When only one (1) driver arrives with a load too large to process during their scheduled appointment,
or when the driver will not be unloading the shipment themselves, a 3rd party “lumper” service will need to be
utilized. To expedite the unloading process, the need for this “lumper” service should be brought to the
attention of the D.C. at the time of the appointment request. If no arrangements are made for this service,
the shipment may be subject to partial unload and a new appointment must be scheduled for the balance of
the freight at the next available appointment time.
IMPORTANT: Any delivery exceeding 500 cartons requires a minimum of two (2) people for sorting and
segregating.
THIRD PARTY LUMPER SERVICE
In the event the trucking agency cannot perform the unloading, sorting, and segregating on their own, a
“lumper” team must be utilized for unloading the shipment. The third party “lumper” service available on-site
at Big 5 is coordinated through “Rally Staffing”/On-Dock Services. This unloading service should be
prearranged by the carrier (or the vendor, if the carrier is unable to make such an arrangement) prior to the
scheduled delivery date by contacting Rally Staffing/“On-Dock Services”. On-Dock Services requests that the
carrier or vendor call in to their office at least three (3) days in advance of delivery to set up payment. Please
ask for Julie K. or Laurie Leach at (626) 337-0560 and they will be able to help process all payments and
answer any questions regarding their unloading services.
There are a number of payment options On-Dock accepts:
1.
2.
3.
4.
5.
ComData checks
T-Checks
PayPal
Credit Card (Visa, Mastercard)
Cash can be accepted upon delivery
* Amount must be pre-scheduled 3 days in advance; On-Dock leads do not carry change.
P a g e | 25
FREIGHT COSTS AND PAYMENTS

If the terms on the purchase order state freight “collect”, meaning Big 5 is responsible for a portion of
the freight cost, the order MUST be shipped via a Big 5 preferred carrier.

Big 5 will not be responsible for duty, brokerage fees or additional freight cost that was not authorized
on the purchase order.

Big 5 will not be responsible for accessorial charges when a vendor utilizes their own carrier or truck(s).

Big 5 will not pay any re-delivery cost if a shipment must be rescheduled due to a missed appointment.
Any additional freight charges will be debited from the first available invoice.
FREIGHT CLAIMS (DAMAGED PRODUCT)
All damage freight claims filed by Big 5 Sporting Goods will be communicated to the vendor or truck line upon
discovery of damage. The vendor/ truck line will have 30 days from notification to inspect the product and if
necessary remove it from the distribution center. After 30 days any unresolved claim will be removed from our
distribution center and debited to the appropriate party.
For questions or to schedule an appointment to inspect damaged product, please contact the Distribution
Center by phone at (951) 774-1618.
P a g e | 26
UCC-128 CARTON LABEL
To facilitate the receiving process at Big 5’s Distribution Center, UCC-128 Labels are required for all shipments.
Each Master Carton is required to have a UCC-128 label. The following pages detail the specifications needed
to create a sample label. Sample labels must be submitted to the Vendor Relations Department for approval
PRIOR to your first shipment.
SPECIFICATIONS
 Carton label should be minimum size of 4” x 6”, using an aggressive adhesive
 All fonts are ARIAL or very similar
 BLACK type on white background
 UPC Barcode must be UPC-A compliant
 A human readable Big 5 SKU number is required
 Each labels requires a barcode that captures a 20-digit UCC-128/Carton ID number
 UCC-128/Carton ID barcode MUST be EAN 128 or UCC 128 compliant
 All UCC-128/Carton ID numbers MUST be unique
 Do not use duplicated or re-used carton ID numbers
Vendors must ensure all content on each UCC-128 master carton is correct. Improperly labeled master cartons
are subject to vendor charge backs.
IMPORTANT: For instructions on how to create a unique 20-Digit non-EDI Carton ID numbers, please contact
our Vendor Relations Department by phone at (310) 297-7560.
UCC-128 labels submitted for approval can be mailed, faxed or emailed to:
Big 5 Sporting Goods
2525 E. El Segundo Blvd.
El Segundo, CA 90245
Attn: Vendor Relations Department
Phone: (310) 297-7560
Fax:
(310) 297-7580
UCC-128 Carton Label
P a g e | 27
Specifications
 Information on the sample label below is for illustration purposes only.
Field A
Field F
Field B
Field G
0000100725
Field C
Field H
Field D
Field I
Field E
Required information
Optional
TABLE
Field A
Content
Status
Field B
Content
Status
Field C
Content
Status
Field D
Content
Status
Field E
Content
Status
Shipper name and from address
REQUIRED
Special comments (i.e. partial case pack)
If applicable
Style #, Color, Size
If applicable
UPC number
REQUIRED
Field F
Content
Status
Field G
Content
Status
Field H
Content
Status
Field I
Content
Status
Big 5 ship to address
REQUIRED
Carrier info: Name, PRO# and Bill of Lading #
If applicable
PO #, quantity in carton, sequential box count by Big 5
SKU Number
REQUIRED
Assigned Big 5 SKU number
REQUIRED
UCC-128 / carton ID number (Barcode must be UCC-128 or EAN compliant)
REQUIRED
P a g e | 28
PLACEMENT INSTRUCTIONS
 Label should be placed on longest side of carton. Approximately two inches from the carton edge on
lower right hand corner.
 The UCC-128 Carton ID barcode must be perpendicular to the bottom of carton.
 For Cartons that are less than 6 inches in height. Place label on longest side of carton, with the UCC128 Carton ID barcode visible. The barcode must not be folded.
 Cartons exceeding 4’ in length
Master Carton Label
P a g e | 29
TICKETING
Vendors are required to affix a price sticker to each selling unit. This chapter will outline our specifications for
pre-ticketing. We have also provided contact information for approved third party pre-printed ticket providers
for those vendors that need assistance acquiring tickets. All the information required for creating a price
sticker will be provided on your Big 5 Purchase Order.
Approval Process
Tickets must be approved by Big 5 prior to shipping your initial order. Due to the various product lines, we
have provided a number of ticket format options. Please select the appropriate ticket format from the
examples on the following pages. Use the specifications from the selected format to create a sample ticket.
Submit your sample ticket(s) to the Vendor Relations Department.
Please send sample ticket to:
Mail to: Big 5 Sporting Goods
Attn: Vendor Relations Department
Fax to: (310) 297-7580
Email to: [email protected]
IMPORTANT: All future orders must be ticketed after vendor receives approval from the Vendor Relations
Department.
Improperly Ticketed Merchandise
Vendors will be assessed charge backs for improperly ticketed merchandise. This includes but not limited to
stickers for a different retailer, tickets not affixed to selling unit or product not pre-ticketed. A three (3) tier
sequence of charges has been set up for continued non-compliance. Escalated charge backs are downgraded
to tier one (1) after fifteen (15) months of full compliance from the last violation. For a copy of Big 5’s schedule
of charges, please contact the Vendor Relations Department by email at [email protected] or
by phone at (310) 297-7560.
NOTE: For questions about this program, please contact the Vendor Relations Department at (310) 297-7560
or by email at [email protected].
Ticketing
P a g e | 30
TICKETING
TICKET OUTSOURCING
Vendors needing assistance acquiring pre-printed tickets may contact one of our preferred third party ticket
providers listed below. These providers have been certified by Big 5 and are quite familiar with all of our
ticketing requirements. All orders will be processed in a timely manner.
To purchase tickets from one of our preferred ticket providers, please following the instructions below.
1) Contact ticket provider directly to setup an account.
2) Obtain the “Big 5 Ticket Order Form” from the selected ticket provider.
3) Return completed “Big 5 Ticket Order Form” to the selected ticket provider.
NOTE: To insure accuracy on your initial ticket order, vendors are encouraged to fax or email a copy of the
completed order form to Big 5’s Vendor Relations Department for review prior to placing the order with the
select ticket provider.
Fax to: (310) 297-7580 attn. Vendor Relations Department
Email to: [email protected]
PREFERRED PRE-PRINTED TICKET PROVIDERS
43397 Business Park Dr. #D8
Temecula, CA 92590
3511 W. Market St. Suite 270
Greensboro, NC 27403
Phone: (800) 508-2535
Fax:
(951) 587-8718
Phone: (336) 856-8246
Fax:
(336) 547-0031
Note: Vendors are responsible for verifying the content printed on the price tickets. Vendors will be assessed
charge backs for improperly ticketed merchandise.
Ticketing
P a g e | 31
TICKETING
GENERAL MERCHANDISE STICKER
 Big 5 Sporting Goods’ logo. (Big 5 logo is available on this site)

Data on sticker must always be BLACK on white background

Sticker size approx. 1-1/4” x 1-1/4”, using aggressive adhesive

Barcode must be formatted to a 12-digit UPC number (UPC-A compliant)
Field A
Field D
03323623
Field B
Field E
AL7288
Field C
$34.99
Information on sample sticker is for illustration purposes only
TABLE
Field - A
Content: Big 5’s logo
Note: Logo is available on Big 5’s website
Field - B
Content: Assigned SKU number (Human readable only)
Note: 8-Digit SKU # (refer to purchase order)
Field - D
Content: UPC Barcode*
Note: Barcode MUST be formatted to UPC-A,
capturing 12-digit UPC number
Field - E
Content: Assigned retail price
Note: Refer to purchase order
Field - C
Content: Style or part number
Note: Vendor’s style or part number for item
*Contact the Vendor Relations Department if product does not have a valid 12-digit UPC number or if
product has multiple UPC numbers.
Ticketing
P a g e | 32
TICKETING
APPAREL HANG TAG



Hang Tag size approx. 1-1/4” x 2-1/2”
Field A
Field B
Field C
03092491
Field D
WOMEN’S
Field E
Field G
SIZE:
2X LARGE
STYLE:
25101
COLOR:
TAN
Field F
Field H
$79.99
TABLE
Field - A
Field - E
Field - B
Field - C
Field - F
Content: Color
Note: Color description of garment
Field - G
Field - D
Content: Size
Note: Size of garment
Field - H
Content: Gender
Note: List gender
Ticketing
P a g e | 33
TICKETING
NON-APPAREL HANG TAG



Hang Tag size approx. 1-1/4” x 2-1/2”
Field A
Field B
03092491
Field D
Field C
AL7288
Field E
$79.99
TABLE
Field - A
Field - B
Field - D
Field - C
Field - E
Ticketing
P a g e | 34
TICKETING
SHOE BOX LABEL
The following Shoe Box Label is required shoe and skate packaging. This sticker is only an option for those
vendors that choose to combine Big 5’s pricing info with their product identification label.




All fonts are Arial or very similar
BLACK type on white background
Sticker size approx. 2” x 4”, using aggressive adhesive
Field A
Field F
Field G
Field B
Field H
Field I
Field C
Field E
Field D
TABLE
Field - A
Content: Header (centered, bold, 3mm)
Note: Big 5 Sporting Goods (do not abbreviate)
Field - B
Field - E
Field - F
Content: Product name
Note: Use large font size to fill area
Field - G
Content: Shoe size
Note: Show wide-width when applicable
Field - C
Field - D
Field - H
Content: Gender description for shoe
Note: Do not abbreviate
Field - I
Content: Color
Note: Color description of shoe or skate
*Contact the Vendor Relations Department if product does not have a valid 12-digit UPC number or if product has
multiple UPC numbers.
Ticketing
P a g e | 35
TICKETING
SUNGLASS BOX LABEL
The following Sunglass Box Label is required for all sunglasses shipped to Big 5’s Distribution Center.
 BLACK type on white background
 Sticker size approx. 1.625” x 1.688”
 Double adhesive Rat-Tail / Piggyback type label
 Barcode must be formatted to a 12-digit UPC number (UPC-A compliant)
Field A
Field D
Field B
BLACK
Field E
Field C
Sticker containing the rat-tail label should be
placed on the outside of each selling unit
package. The rat-tail label won’t be placed on
the temple until displayed at the store level.
Style A1M
Field F
TABLE
Field - A
Field - D
Content: Color
Note: Lens color description
Field - B
Field - E
Field - C
Field - F
*Contact the Vendor Relations Department if product does not have a valid 12-digit UPC number or if product has
multiple UPC numbers.
Ticketing
P a g e | 36
TICKETING
BASEBALL BAT FLAG LABEL
In additional to the General Merchandise Label, Big 5 requires a color coded label be affixed to each bat to
easily identify the different categories. This program is designed to provide an easy and convenient shopping
experience for our customers. Six (6) categories have been assigned a specific color (see chart below). The
preferred label placement is on the throat of the bat.

Label size approx. 1.75” x 5”

Synthetic Polypropylene

Wood Bats do not require Flag Label
Category Color Chart
Color
Category
Color Code
T-BALL
LITTLE LEAGUE
SENIOR LEAGUE
BASEBALL
SLOW PITCH
FAST PITCH SOFTBALL
(Blue) PANTONE 286C
(Orange) PANTONE 021C
(Yellow)PANTONE YELLOW C
(Green) PANTONE 348C
(Red) PANTONE 186C
(Purple) PANTONE 2597C
Merchandise
Label placement
Flag Label
placement
Ticketing
P a g e | 37
TICKETING
SUMMARY OF TICKET PLACEMENT
Outlined below are examples of locations for ticket application based on product type. Any questions
regarding ticket placement should be directed to our Vendor Relations Department.

When using the ‘Merchandise Sticker’, the general rule is to affix sticker to the upper-right hand corner
(or as close as possible) to the presentation portion of the product.

Our standard is to insure that product description, vendor information, content warnings, or UPC codes
are not obstructed.

For either bulky or extremely small product, please contact the Vendor Relations Department for
approved sticker placements.
Vendor Relations Department
Phone: (310) 297-7560
Standard Ticket Placement
Ticketing
P a g e | 38
TICKETING
Apparel
General rule is to affix hang tag to left sleeve or side of garment (if applicable).
When an existing hang tag already states the size, gender, color, and style information, a merchandise label
may be affixed to the tag instead of attaching a new Hang Tag.
IMPORTANT: If merchandise is shipped in individual protective packaging, an additional sticker with a valid UPC or SKU
barcode MUST be affixed to the packaging (such as the poly bag for apparel, or cardboard sleeve on a watch box, etc.)
Ticketing
P a g e | 39
TICKETING
Apparel (continued)
Hang Tags for Non-Apparel
Affix a Big 5 general merchandise label on or next to an existing vendor hang tag.
Ticketing
P a g e | 40
TICKETING
Sunglasses
All sunglasses require a ‘Rat-Tail’ piggyback style price label. Our label should be affixed to the end of box.
In some instances, merchandise other than sunglasses can be appropriate for ‘Rat-Tail’ piggyback price labels
as well (bracelets, watches, etc.)
Ticketing
P a g e | 41
TICKETING
Footwear
Affix Shoe Box Label on the end of box
Affix General Merchandise Sticker to end of box near product information label
Footwear approved to be on hangers can be pre-ticketed with a General Merchandise Sticker or Hang Tag
Ticketing
P a g e | 42
TICKETING
Narrow Product
Affix BIG 5 merchandise label on the handle, or next to the existing UPC. When attaching the sticker, it is
crucial that the lines within the barcode DO NOT bend, or overlap.
Clam-Shell Merchandise
Affix to the outside of clam-shell packaging in upper-right hand corner.
Ticketing
P a g e | 43
TICKETING
Inflatable Items
Place sticker on front display side of packaging.
Small Merchandise in Display Packaging
Ticketing
P a g e | 44
CONTACTS
Address List
Corporate Office
Phone: (310) 536-0611
Distribution Center
6125 Sycamore Canyon Blvd
Riverside, CA 92507
Phone: (951) 774-1600
Phone/Fax/Email
Accounting Department
Accounts Payable
Risk Management
Buying Department
Phone
Fax
Email
Phone
(310) 536-0611
(310) 297-7575
[email protected]
(310) 536-0611
Phone (310) 297-7614
Fax (310) 297-7580
Distribution Center
General
Phone (951) 774-1600
Fax (951) 774-1654
Routing Instructions
Phone (951) 774-1637
Appointment Scheduler
Phone (951) 774-1644
Email [email protected]
Returns / Freight Claims
Phone (951) 774-1600
EDI Department
Contacts
Phone (951) 782-4054
Fax (951) 782-4041
Product Safety
Phone (310) 297-7573
Fax (310) 297-7580
Vendor Relations
Phone (310) 297-7560
Fax (310) 297-7580
P a g e | 45
SCHEDULE FOR NON-COMPLIANCE CHARGES
The following schedule is for non-compliance to Big 5’s Floor-Ready and UCC-128 labeling requirements. Floor-Ready
rules are tiered and will be escalated with continued non-compliance. Big 5 Sporting Goods reserves the right to escalate
charge-backs without prior notice. All charges will be assessed against the first available merchandise invoiced by
vendors and deducted from invoice payment.
All reversals must be approved by the Buying Department. For questions pertaining to a specific invoice deduction,
please contact Big 5’s Accounts Payable Department at (310) 536-0611.
Schedule for Non-Compliance Charges
P a g e | 46
SCHEDULE FOR NON-COMPLIANCE CHARGES
Floor-Ready Program - Offset Policies effective January 1, 2008
Min.
NON-COMPLIANCE DESCRIPTION
Charge
Tickets on merchandise are for a different
retailer
Incorrect SKU#, style, color and/or size ticket
on merchandise
Tier
One
$50
$.30 per unit
$50
$.30 per unit
Merchandise not pre-ticketed
$50
$.30 per unit
Invalid barcode
$50
$.30 per unit
Retail label not affixed to selling unit
$50
$.30 per unit
Tier
Two
Tier
Three
$250, plus
$.30 per unit
$250, plus
$.30 per unit
$250, plus
$.30 per unit
$250, plus
$.30 per unit
$250, plus
$.30 per unit
$1,000, plus
$.30 per unit
$1,000, plus
$.30 per unit
$1,000, plus
$.30 per unit
$1,000, plus
$.30 per unit
$1,000, plus
$.30 per unit
Tier One
On the first infraction, a vendor is assessed a re-labeling fee of $0.30 per unit. Tier One charges will be escalated to
Tier Two on the second offense.
Tier Two
Vendors are assessed a $250 charge back plus a re-labeling fee of $0.30 per unit. Charges will be escalated from Tier
Two to Tier Three after four non-compliant charge-backs at Tier Two.
Tier Three
Vendors escalated to Tier Three are assessed a charge back of $1,000 per shipment plus a re-labeling fee of $0.30 per
unit.
Escalated charge-backs are downgraded to Tier One after 15 consecutive months of full compliance from
the last violation.
UCC128 Label Carton Labels - Offset Policies effective January 1, 2008
No UCC-128 labels
Required information missing from labels
Incorrect information is printed on label
Min. Charge
Charge
$200
$200
$200
$.40 per ctn
$.40 per ctn
$.40 per ctn
PRE-PAID Delivery - Offset Policies effective February 8, 2011
Charge
Missed appointments
Failure to disclose PO on inbound LTL shipment prior to delivery
Failure to unload in the time allotted for shipment
Incorrect carton count submitted for shipment
PACKAGING ERRORS - Offset Policies effective March 1, 2011
Multiple styles/Big 5 SKU’s packed into a carton
Merchandise shipped in unauthorized and/or incorrect Vendor-Case-Pack (VCP)
$150
$150
$150
$150
Min. Charge
$300
$300
THIRD PARTY CORRECTIONS
All accessorial charges accrued by Big 5 for non-compliance issues corrected by a third party logistics company will be
charged back to the vendor (i.e. 3rd party service charges, freight, and unloading fees).
Schedule for Non-Compliance Charges
P a g e | 47

Vendor Manual

Transcription

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