Hostelling International – Sacramento 925 H Street, Sacramento, CA

Hostelling International – Sacramento
925 H Street, Sacramento, CA 95814
Hostelling International – Sacramento is a 501(c)3 non-profit and our mission is:
“To help all, especially the young, gain a greater understanding of the world and its people through
hostelling.”
Part-time Front Desk/Hostel Assistant Overview:
The Front Desk/Hostel Assistant is responsible for making guests feel welcome and helping to create an
environment that is fun, engaging, comfortable, and accepting of people from any background (race, creed or
religion, nationality or place of origin, political leaning, socio-economic background, sexual orientation, and any
other protected class of person). Beyond this, the Front Desk/Hostel Assistant will assist hostellers with routine
requests like check-in, checkout, and directions to various destinations in and around the city, information about
local sights and services, hostel amenities and services, and other questions. In the event of an emergency, the
Front Desk/Hostel Assistant will need to assist hostellers and others on the property to exit safely, provide
necessary information to emergency personnel (police, fire fighters, medical personnel).
The primary goal of the Front Desk/Hostel Assistant is to promote HIUSA’s mission and goals while completing
assigned tasks and providing exceptional customer service in a friendly, inclusive and safe manner to all hostel
guests and visitors. The Front Desk/Hostel Assistant is flexible, adaptable and willing to help with all facets of
hostel operations.
Reports To: General Manager
Responsibilities will include, but are not limited to:
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Provide friendly, inviting and helpful service to every guest or visitor that comes to
HI-Sacramento. This may include: by phone, email walk-in, face to face contact upon check in, and in all
facets of hostel operations and interactions.
Maintain security and safety of the guests, their property, fellow employees and hostel property.
Represent and promote HI mission and the hostel in a positive manner to the guests, callers, fellow
employees, visitors and local officials.
Be able to accurately and efficiently take individual and group reservations by phone, via email, or online
booking systems and maintain all shift reports, logs, and necessary daily paperwork.
Welcome, register, orient and supervise guests and provide group orientations.
Provide information about HI, memberships, mission, the hostel and the local area in a friendly and positive
manner to guests and visitors in person, over the phone, via email or other communication avenues.
Handle cash and audit cash drawer to maintain accurate balances and charges. Collect and accurately
process guest payments.
Have the ability to stand or sit for long periods of time; often times the length of a shift.
Have the ability to lift 40 pounds over your head with ease multiple times.
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Have the ability to climb steps, stools and ladders and work with your arms over your head (i.e. making and
changing top bunk beds, reaching for supplies on top shelves, reaching light fixtures, smoke detectors etc.)
Make routine inspections of the property including all areas inside and outside of the hostel.
Be available to work a flexible work schedule which may include: early mornings, afternoons, evenings,
holidays, weekends, and willingness to handle schedule changes that may be required due to the needs of
the business.
Be a self-starter, work effectively and productively without supervision. Find things to clean and
accomplish during your shift that benefits the hostel and the guest experience.
Be able to react calmly, effectively and quickly in a crisis, with a guest issue or emergency with or without
direction.
Treat all guests, visitors and fellow employees with respect, courtesy and understanding.
Perform housekeeping, laundry, cleaning, maintenance, bookkeeping, and other duties and tasks as
assigned, as needed, or as discovered.
Other duties and tasks as needed or discovered, or assigned by a supervisor or the General Manager.
Required Skills/Experience:
• Excellent customer service skills
• Computer literacy
• Ability to multi-task in a fast-paced environment
• High school diploma
• First-aid certification or willingness to become certified
• Service/hospitality or related experience
• Ability to climb stairs and access top bunk beds in order to assist guests in case of emergency
• Positive attitude and sense of humor
• Ability to be flexible with scheduling
• Must have an open schedule and be available both early in the morning and into the evening
Wages & Benefits
• Starting hourly wages determined by HI-USA on an annual basis
• Benefits package: medical, dental, vison
Please email a resume and cover letter to [email protected]. No phone calls, please. The
cover letter, a maximum of one (1) page, should address the following topics:
1. Availability: Do you need any leave time in the next six months? Do you have anything in your schedule
that would prohibit you working scheduled shifts? What days/times are you most available?
2. Your travel experience – Highlighting any exposure to hostelling, international travel, cultural exchanges,
and foreign language aptitudes
3. Why would you be perfect for the front desk at HI-Sacramento?